senior software engineer

customer service specialist Jobs in Cairo

customer service specialist

it specialist

senior network engineer

senior system engineer

it support engineer

<div>
 
 
 
 Company Overview
 
 :
 
 
 
 
 
 
 Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.
 
 
 
 
 
 
 Our Vision and Values:
 
 
 
 
 
 
 We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:
 
 
 
 
 <ul>
 <li>
 Excellence
 </li>
 <li>
 Responsibility
 </li>
 <li>
 Empowerment
 </li>
 <li>
 Connectivity
 </li>
 <li>
 Courage
 </li>
 </ul>
 
 
 
 
 
 Summary:
 
 
 
 We are looking for a motivated
 
 Mid-Level IT Support Engineer
 
 to join our Enterprise Systems &ndash; Identity &amp; Messaging Team. The role will be based in Cairo, supporting local operations and contributing to global IT services. The ideal candidate will have strong hands-on experience managing
 
 Active Directory
 
 ,
 
 Domain Controllers
 
 , and
 
 Microsoft Exchange (On-Prem &amp; Online)
 
 , as well as exposure to Azure Active Directory and Microsoft 365 services.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage and support Active Directory and Domain Controllers.
 </li>
 <li>
 Manage and support Microsoft Exchange (On-Prem and Online, Hybrid)).
 </li>
 <li>
 Provide operational support for
 
 Azure Active Directory / Entra ID
 
 and
 
 Microsoft 365 services
 
 (Exchange Online, Teams, Security &amp; Compliance)
 </li>
 <li>
 Support related infrastructure services including DNS, DHCP, GPOs, Certificates, and Remote Desktop Services
 </li>
 <li>
 Collaborate with distributed teams to ensure IT governance and service continuity
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 6-12 years of experience in enterprise IT environments.
 </li>
 <li>
 Strong hands-on knowledge in:
 </li>
 <li>
 Active Directory / Domain Controllers
 </li>
 <li>
 Microsoft Exchange (On-Prem, Online, Hybrid)
 </li>
 <li>
 Azure Active Directory / Entra ID
 </li>
 <li>
 Microsoft 365 services (Exchange Online, Teams, Security &amp; Compliance Center)
 </li>
 <li>
 Familiarity with DNS, DHCP, Certificate Management, MFA, and Group Policy
 </li>
 <li>
 Good troubleshooting and communication skills, able to work in a distributed team setup
 </li>
 </ul>
 
 
 
 
 
 
 Kind Note
 
 :
 
 
 
 
 
 
 
 * While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.
 
 
</div>

Mid-Level IT System Engineer

ZIWO

<div>
 📍 Location: Egypt (Hybrid) | 🕒 Type: Full-time | 💼 Department: Revenue | 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a proactive and technically skilled L1 Support Engineer to join our Infrastructure team in Egypt. In this role, you will be responsible for resolving software usage issues, troubleshooting technical problems, and ensuring client satisfaction&mdash;especially in VoIP and PBX telephony environments.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Provide chat and ticket-based support for client inquiries
 </li>
 <li>
 Diagnose customer issues using targeted questions and technical tools
 </li>
 <li>
 Conduct remote troubleshooting for software and network problems
 </li>
 <li>
 Escalate complex issues to Tier 2 Support as needed
 </li>
 <li>
 Resolve issues related to user setup, connectivity, and platform usage
 </li>
 <li>
 Record feedback and enhancement requests from clients
 </li>
 <li>
 Follow up with users to ensure full resolution of issues
 </li>
 <li>
 Work flexible shifts to support client coverage across time zones
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Solid troubleshooting, multitasking, and time-management skills
 </li>
 <li>
 2-3 years of customer support experience.
 </li>
 <li>
 Clear communication and customer service orientation
 </li>
 <li>
 Fluent in English; Arabic is a plus
 
 
 </li>
 </ul>
 
 Additional Technical Skills (Preferred)
 
 
 
 <ul>
 <li>
 Networking: ping, traceroute, packet capture tools
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Be part of a high-growth SaaS company revolutionizing cloud communications
 </li>
 <li>
 Collaborative and inclusive team culture
 </li>
 <li>
 Opportunity to work with cutting-edge cloud and voice technologies
 </li>
 <li>
 Clear career progression and development paths
 </li>
 <li>
 Exposure to global markets and enterprise clients
 
 
 </li>
 </ul>
 ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

L1 Support Engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery&mdash;all while having the opportunity to grow your technical prowess.
 
 
 <ul>
 <li>
 Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries.
 </li>
 <li>
 Manage incidents and changes effectively while maintaining clear and professional communication with customers.
 </li>
 <li>
 Act as a professional first point of contact for customers and ensure consistency in service quality.
 </li>
 <li>
 Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes.
 </li>
 <li>
 Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases.
 </li>
 <li>
 Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary.
 </li>
 <li>
 Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs.
 </li>
 <li>
 Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions.
 </li>
 <li>
 English fluency is a must; proficiency in French is a considerable asset.
 </li>
 <li>
 The role requires adaptability and resilience in the face of technical challenges and client expectations.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 You are a dedicated individual with a Bachelor of Science in Engineering, Telecommunications, or Computer Science, eager to learn about complex customer infrastructures and the services offered by Orange Business. You thrive in fast-paced environments and possess excellent interpersonal and communication skills, complemented by a strong customer-oriented attitude and goal-oriented mindset. Experience in networking technologies and fluency in English&amp; French,
 
 
 
 Your professional skills:
 
 
 
 <ul>
 <li>
 You have a strong willingness to learn and understand complex customer infrastructure and services.
 </li>
 <li>
 Your commitment to technical development drives your continuous pursuit of knowledge and skills enhancement.
 </li>
 <li>
 You are adaptable and can successfully navigate the rapid changes characteristic of a dynamic work environment.
 </li>
 <li>
 You possess a foundational understanding of relevant networking technologies and solutions.
 </li>
 <li>
 Your analytical and diagnostic capabilities enable you to effectively troubleshoot and resolve technical issues.
 
 
 </li>
 </ul>
 
 Your soft skills:
 
 
 
 <ul>
 <li>
 You excel in interpersonal communication and are able to convey complex ideas clearly and effectively.
 </li>
 <li>
 Your friendly demeanor and collaborative spirit promote a positive team environment.
 </li>
 <li>
 Your customer-oriented mindset ensures that client needs are prioritized and addressed with care.
 </li>
 <li>
 You are goal-oriented and focused on delivering results while managing challenges.
 </li>
 <li>
 You demonstrate strong problem-solving skills and can remain composed under pressure while addressing customer concerns.
 
 
 </li>
 </ul>
 At Orange, we believe in empowering our team members to be innovators and problem solvers. Joining us means you will work in a supportive and dynamic environment where your technical ambitions and curiosity are encouraged and rewarded. You'll become an integral part of a team that values collaboration and personal growth while making a meaningful impact on the customer journey.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

French Technical Support Engineer

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery&mdash;all while having the opportunity to grow your technical prowess.
 
 
 <ul>
 <li>
 Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries.
 </li>
 <li>
 Manage incidents and changes effectively while maintaining clear and professional communication with customers.
 </li>
 <li>
 Act as a professional first point of contact for customers and ensure consistency in service quality.
 </li>
 <li>
 Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes.
 </li>
 <li>
 Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases.
 </li>
 <li>
 Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary.
 </li>
 <li>
 Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs.
 </li>
 <li>
 Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions.
 </li>
 <li>
 English fluency is a must; proficiency in French is a considerable asset.
 </li>
 <li>
 The role requires adaptability and resilience in the face of technical challenges and client expectations.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 You are a dedicated individual with a Bachelor of Science in Engineering, Telecommunications, or Computer Science, eager to learn about complex customer infrastructures and the services offered by Orange Business. You thrive in fast-paced environments and possess excellent interpersonal and communication skills, complemented by a strong customer-oriented attitude and goal-oriented mindset. Experience in networking technologies and fluency in English, along with knowledge of French, will set you apart.
 
 
 
 Your professional skills:
 
 
 
 <ul>
 <li>
 You have a strong willingness to learn and understand complex customer infrastructure and services.
 </li>
 <li>
 Your commitment to technical development drives your continuous pursuit of knowledge and skills enhancement.
 </li>
 <li>
 You are adaptable and can successfully navigate the rapid changes characteristic of a dynamic work environment.
 </li>
 <li>
 You possess a foundational understanding of relevant networking technologies and solutions.
 </li>
 <li>
 Your analytical and diagnostic capabilities enable you to effectively troubleshoot and resolve technical issues.
 
 
 </li>
 </ul>
 
 Your soft skills:
 
 
 
 <ul>
 <li>
 You excel in interpersonal communication and are able to convey complex ideas clearly and effectively.
 </li>
 <li>
 Your friendly demeanor and collaborative spirit promote a positive team environment.
 </li>
 <li>
 Your customer-oriented mindset ensures that client needs are prioritized and addressed with care.
 </li>
 <li>
 You are goal-oriented and focused on delivering results while managing challenges.
 </li>
 <li>
 You demonstrate strong problem-solving skills and can remain composed under pressure while addressing customer concerns.
 
 
 </li>
 </ul>
 At Orange, we believe in empowering our team members to be innovators and problem solvers. Joining us means you will work in a supportive and dynamic environment where your technical ambitions and curiosity are encouraged and rewarded. You'll become an integral part of a team that values collaboration and personal growth while making a meaningful impact on the customer journey.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Support Engineer

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

Microsoft

<div>
 
 Overview
 
 
 
 The "Ignite" Program for People with Disabilities is a one-year developmental initiative aimed at providing firsthand real-life work experience in the corporate world while receiving mentorship from exceptional leaders.
 
 
 The program's primary goal is to foster greater inclusion within both our organization and the broader community. It offers people with disabilities an opportunity to enhance their technical and interpersonal skills, thereby equipping them with a competitive edge for future employment opportunities, both within and outside of Microsoft, upon completion of the program.
 
 
 Participants will be assigned to project-based roles that contribute significantly to our business objectives and/or enhance current processes.
 
 
 Please note that only individuals with disabilities are eligible to participate in this development program. If you are not part of this community, you are encouraged to explore other available roles on our recruiting page: careers.microsoft.com. People with disabilities are also welcome to apply for all other positions listed on careers.microsoft.com and undergo the standard hiring process.
 
 
 
 Program Track: Technical Support Engineering
 
 
 
 Depending on your qualifications and interests, you will work on challenging and meaningful projects that align with your career goals in technical support engineering.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work.
 
 
 
 Coaching and Mentorship
 
 
 
 Throughout the program, you will be assigned coaches and mentors who will provide guidance, support, and valuable insights to help you grow both professionally and personally.
 
 
 
 Duration: 12 Months
 
 
 
 
 Type of Employment: Internship
 
 
 
 Are you ready to join us and create the future? Come as you are, do what you love&mdash;start your journey with us today!.
 
 
 برنامج "إجنايت" للأشخاص ذوي الإعاقة هو مبادرة تنموية مدتها عام واحد تهدف إلى توفير تجربة عمل واقعية مباشرة في عالم الشركات مع تلقي التوجيه من قادة استثنائيين.
 
 
 الهدف الأساسي للبرنامج هو تعزيز قدر أكبر من الإدماج داخل كل من منظمتنا والمجتمع الأوسع. وهو يوفر للأشخاص ذوي الإعاقة فرصة لتعزيز مهاراتهم التقنية والشخصية، وبالتالي تزويدهم بميزة تنافسية لفرص العمل المستقبلية، داخل وخارج مايكروسوفت، عند الانتهاء من البرنامج.
 
 
 سيتم تعيين المشاركين في أدوار قائمة على المشاريع تساهم بشكل كبير في أهداف أعمالنا و / أو تعزز العمليات الحالية.
 
 
 يرجى ملاحظة أن الأفراد ذوي الإعاقة فقط هم المؤهلون للمشاركة في برنامج التطوير هذا. إذا لم تكن جزءا من هذا المجتمع ، فنحن نشجعك على استكشاف الوظائف الأخرى المتاحة على صفحة التوظيف الخاصة بنا: careers.microsoft.com. نرحب أيضا بالأشخاص ذوي الإعاقة للتقدم لجميع الوظائف الأخرى المدرجة في careers.microsoft.com والخضوع لعملية التوظيف المعتادة.
 
 
 
 مسار البرنامج: هندسة الدعم الفني
 
 
 
 اعتمادا على مؤهلاتك واهتماماتك ، ستعمل على مشاريع مليئة بالتحديات وذات مغزى تتوافق مع أهدافك في هندسة الدعم الفني.
 
 
 تتمثل مهمة Microsoft في تمكين كل شخص وكل مؤسسة على هذا الكوكب لتحقيق المزيد. كموظفين ، نجتمع بعقلية النمو ، ونبتكر لتمكين الآخرين ، ونتعاون لتحقيق أهدافنا المشتركة. نبني كل يوم على قيمنا المتمثلة في الاحترام والنزاهة والمساءلة لخلق ثقافة الإدماج حيث يمكن للجميع الازدهار في العمل.
 
 
 
 التدريب والإرشاد
 
 
 
 خلال البرنامج ، سيتم تعيين مدربين وموجهين يقدمون لك التوجيه والدعم والرؤى القيمة لمساعدتك على النمو مهنيا وشخصيا.
 
 
 
 المدة: 12 أشهر
 
 
 
 
 نوع العمل: تدريب داخلي
 
 
 
 هل أنت مستعد للانضمام إلينا وصنع المستقبل؟ تعال كما أنت ، افعل ما تحب - ابدأ رحلتك معنا اليوم
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services.
 </li>
 <li>
 Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction.
 </li>
 <li>
 Learn from senior mentors and experts in the field of cloud computing and data analytics.
 
 
 </li>
 </ul>
 
 Learning Opportunities
 
 
 
 <ul>
 <li>
 Introduction to Systems Administration: Understanding roles, daily responsibilities, challenges, and skills for system administrators.
 </li>
 <li>
 Operating Systems: Learning about installation, management, updates, and monitoring of operating systems and servers.
 </li>
 <li>
 Identity &amp; Authentication Services: Exploring on-premises and cloud identity services, multi-factor authentication, and security.
 </li>
 <li>
 Basic Networking: Understanding networking protocols, the OSI model, IP structure, routing, and VLANs.
 </li>
 <li>
 Virtualization: Learning about virtualization technologies like Hyper-V, VMWare, and Azure virtual machines.
 </li>
 <li>
 Cloud Administration: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage.
 </li>
 <li>
 Security and Monitoring: Understanding security protocols, email security, securing cloud resources, and mitigating attacks.
 </li>
 <li>
 توفير الدعم الفني واستكشاف الأخطاء وإصلاحها و توفير الإرشادات للعملاء والشركاء الذين يستخدمون منتجات Microsoft وخدماتها.
 </li>
 <li>
 تشخيص المشكلات المعقدة وحلها ، وتصعيد الحالات الحرجة ، والتعاون مع الفرق الأخرى لضمان رضا العملاء.
 </li>
 <li>
 تعلم من كبار الموجهين والخبراء في مجال الحوسبة السحابية وتحليلات البيانات.
 
 
 </li>
 </ul>
 
 فرص التعلم
 
 
 
 <ul>
 <li>
 مقدمة في إدارة الأنظمة: فهم الأدوار والمسؤوليات اليومية والتحديات والمهارات لمسؤولي النظام.
 </li>
 <li>
 أنظمة التشغيل: التعرف على تثبيت أنظمة التشغيل والخوادم وإدارتها وتحديثها ومراقبتها.
 </li>
 <li>
 خدمات الهوية والمصادقة: استكشاف خدمات الهوية المحلية والسحابية والمصادقة متعددة العوامل والأمان.
 </li>
 <li>
 الشبكات الأساسية: فهم بروتوكولات الشبكات ونموذج OSI وبنية IP والتوجيه وشبكات VLAN.
 </li>
 <li>
 المحاكاة الافتراضية: التعرف على تقنيات المحاكاة الافتراضية مثل الأجهزة الظاهرية Hyper-V وVMWare وAzure.
 </li>
 <li>
 إدارة السحابة: استكشاف إدارة السحابة والسحابة المختلطة ومدخل Azure والتخزين السحابي.
 </li>
 <li>
 الأمان والمراقبة: فهم بروتوكولات الأمان وأمان البريد الإلكتروني وتأمين الموارد السحابية وتخفيف الهجمات.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To be eligible for the Technical Support Engineering track, you need to have one of the following:
 
 
 <ul>
 <li>
 Technical support, technical consulting, or information technology experience
 </li>
 <li>
 A bachelor's degree in computer science, information technology (IT), or related field.
 </li>
 <li>
 Certifications in SQL, coding, development, or other related certifications.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
 
 
 Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 لكي تكون مؤهلا لمسار هندسة الدعم الفني، يجب أن يكون لديك واحد مما يلي:
 
 
 <ul>
 <li>
 الخبرة في مجال الدعم الفني أو الاستشارات الفنية أو الخبرة في مجال تكنولوجيا المعلومات
 </li>
 <li>
 درجة البكالوريوس في علوم الكمبيوتر أو تكنولوجيا المعلومات (IT) أو مجال ذي صلة.
 </li>
 <li>
 شهادات في SQL أو الترميز أو التطوير أو الشهادات الأخرى ذات الصلة.
 
 
 </li>
 </ul>
 مايكروسوفت هي صاحب عمل تكافؤ الفرص. سيتلقى جميع المتقدمين المؤهلين النظر في التوظيف بغض النظر عن العمر أو النسب أو اللون أو إجازة الرعاية العائلية أو الطبية أو الهوية الجنسية أو التعبير أو المعلومات الجينية أو الحالة الاجتماعية أو الحالة الطبية أو الأصل القومي أو الإعاقة الجسدية أو العقلية أو الانتماء السياسي أو حالة المحاربين القدامى المحمية أو العرق أو الدين أو الجنس (بما في ذلك الحمل) أو التوجه الجنسي أو أي خاصية أخرى تحميها القوانين واللوائح والمراسيم المعمول بها. إذا كنت بحاجة إلى مساعدة و / أو ترتيبات تيسيرية معقولة بسبب إعاقة أثناء تقديم الطلب أو عملية التوظيف ، فيرجى إرسال طلب عبر نموذج طلب الإقامة
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Technical Support Engineering - Internship Ignite Program for People with Disabilities

JOIN Solutions

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly skilled Microsoft 365 IT Specialist to join our team. This role is pivotal in managing, enhancing, and developing our Microsoft 365 ecosystem, including SharePoint intranet and Teams, to ensure seamless usage for all company employees. The successful candidate will also be responsible for developing a helpdesk tool within M365, curating IT policies and procedures, conducting training sessions, enforcing IT policies, and maintaining a digital asset log of company assets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 SharePoint Intranet Management
 </li>
 <li>
 Microsoft Teams Management
 </li>
 <li>
 Helpdesk Tool Development
 </li>
 <li>
 IT Policy and Procedure
 </li>
 <li>
 Training and Support
 </li>
 <li>
 Digital Asset Management
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 </ul>
 
 
 
 
 
 Additional Key Responsibilities:
 
 
 <ul>
 <li>
 Onboarding New Employees.
 </li>
 <li>
 Offboarding Exiting Employees.
 </li>
 <li>
 Laptop and Digital Asset Control.
 </li>
 <li>
 Remote Employee Management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 4 years of experience as a Technical Support Engineer / Cloud Support Engineer or similar role
 </li>
 <li>
 Proven experience managing and enhancing Microsoft 365 tools, specifically SharePoint and Teams.
 </li>
 <li>
 Experience in managing IT aspects of HR processes, including onboarding and offboarding employees.
 </li>
 <li>
 Experience in developing IT solutions within the Microsoft 365 platform , including custom helpdesk tools.
 </li>
 <li>
 Strong knowledge of IT policies, compliance, and governance.
 </li>
 <li>
 Proven ability to develop and enforce IT policies for both in office and remote work environments.
 </li>
 <li>
 Experience with digital asset management and inventory control.
 </li>
 <li>
 Ability to work collaboratively across teams and with all levels of management.
 </li>
 <li>
 Familiarity with software license management and IT asset tracking.
 </li>
 </ul>
</div>

Senior System Administrator

Explore 778+ It support engineer in Cairo this May. Find roles across top companies and apply now to boost your career.