it specialist

senior software engineer

ai engineer

network engineer

sales support specialist

it support engineer

eXtra (United Electronics Co.)

<div>
 
 
 Essential Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Install, maintain, diagnose, and repair PC Hardware, Printers, and other IT peripherals.
 </li>
 <li>
 Install networking equipment such as Network Cabling, Network Switches, Access Points and Network Printers etc. when required.
 </li>
 <li>
 Install, troubleshoot, and maintain all approved collaboration tools such as Microsoft Office, Adobe Reader, WinZip/WinRAR, McAfee Virus Scan, client etc.
 </li>
 <li>
 Provide 2nd layer support related to Advanced Troubleshooting.
 </li>
 <li>
 Analyze problems and develop creative solutions by research and vendor resources.
 </li>
 <li>
 Register, prioritize and follow up all tasks using IT ServiceDesk application.
 </li>
 <li>
 Follow standard IT ServiceDesk procedures to support users within the time specified to avoid SLA violations.
 </li>
 <li>
 Follow strictly and perform preventive maintenance tasks effectively as scheduled.
 </li>
 <li>
 Perform appropriate hardware and software upgrades.
 </li>
 <li>
 Monitor, analyze and report reliability and performance issues.
 </li>
 <li>
 Participate in different project tasks as assigned.
 </li>
 <li>
 Provide occasional after-hours and weekend support.
 </li>
 <li>
 Continuous working experience with similar Hardware and Software environment.
 </li>
 <li>
 Microsoft Operating Systems.
 </li>
 <li>
 Microsoft Office Suite.
 </li>
 <li>
 Hardware Installation/Troubleshooting.
 </li>
 <li>
 Software Installation/Troubleshooting.
 </li>
 <li>
 LAN/WLAN Troubleshooting.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduate (Masters/Bachelors in Computer Sciences/Engineering).
 </li>
 <li>
 Hardware Diploma (A+ or equivalent).
 </li>
 <li>
 Microsoft Certified Professional (MCP) preferred.
 </li>
 <li>
 Inter Connecting Cisco Devices (ICND) preferred.
 </li>
 </ul>
 
 
</div>

IT Technical Support Engineer

Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code:
 
 202646082-056
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

IT Specialist

Mindware

<div>
 Date: Feb 20, 2026
 
 
 Location:
 
 
 Cairo, EG
 
 
 Company: Mindware FZ-LLC (EGY)
 
 
 Req ID: 3086
 
 
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Description
 
 
 
 As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Resolve issues while working closely with multi-functional teams
 </li>
 <li>
 Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
 </li>
 <li>
 Determine priority levels while negotiating and setting expectations with customers
 </li>
 <li>
 Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
 </li>
 <li>
 Drive excellence through quality closures and proper escalation of issues
 </li>
 <li>
 Take ownership of customer success and satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Fluent in Portuguese (written and spoken) and proficient in English.
 </li>
 <li>
 Certification as a Red Hat Certified System Administrator (RHCSA).
 </li>
 <li>
 First-rate interpersonal skills, phone etiquette and work ethic.
 </li>
 <li>
 Ability to work under pressure with calmness and composure.
 </li>
 </ul>
</div>

Technical Support Engineer (Portuguese Speaking)

Siemens

<div>
 Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.
 
 
 We are looking for a
 
 License Support Engineer
 
 to join our team in Cairo, Egypt.
 
 
 As a Support Agent in our Licensing and Enablement group, we strive to help our customers successfully set up and license any Siemens DISW software they have purchased. Customers may contact us through our Support Website or by phone, and we respond via phone, email, or screen-sharing tools to resolve installation and licensing issues.
 
 
 Most of our support work centers around FlexNet-based licensing for on-premises software, as well as credit/token-based entitlement systems for SaaS and cloud-based applications. Our Support Agents are also a key resource for software setup issues on both Windows- and Linux-based operating systems.
 
 
 We frequently partner with other Support Agents when both application operation and licensing expertise are required. As the voice of our customers within Siemens DISW, we work to understand and address their challenges while building trusted, long-term relationships&mdash;because our success depends on theirs.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage daily support cases by handling multiple customer requests and keeping cases active and updated until resolution.
 </li>
 <li>
 Support onboarding and management of SaaS and cloud-based applications.
 </li>
 <li>
 Assist system administrators in deploying cloud products and managing user access.
 </li>
 <li>
 Document all case activities to ensure accurate and complete records during and after issue resolution.
 </li>
 <li>
 Create technical documentation and Knowledge Articles to help customers resolve common issues via the Support Website.
 </li>
 <li>
 Develop and maintain expertise in FlexNet licensing and Siemens DISW&rsquo;s specific licensing implementations.
 </li>
 <li>
 Collaborate with a globally diverse team of Support Agents by sharing knowledge and seeking assistance when needed.
 </li>
 <li>
 Reproduce technical issues for reporting to software developers by creating internal test cases.
 </li>
 <li>
 Build familiarity with the full DISW software portfolio and handle unfamiliar requests as they arise.
 </li>
 <li>
 Communicate effectively with individuals at varying levels of technical expertise while maintaining strong internal and external working relationships.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, or Information Technology.
 </li>
 <li>
 Experience in Software QA, Software Support, or IT Operations.
 </li>
 <li>
 Significant experience with software installation and deployment.
 </li>
 <li>
 Expertise in system administration for Windows operating systems.
 </li>
 <li>
 Basic understanding of computer networking concepts.
 </li>
 <li>
 Strong verbal and written communication skills, with excellent active listening abilities.
 </li>
 <li>
 Experience working with SaaS and cloud application environments.
 
 
 </li>
 </ul>
 
 Additional Experience (Preferred):
 
 
 
 <ul>
 <li>
 Experience with multi-factor authentication and identity and access management (IAM) systems.
 </li>
 <li>
 Experience in system administration of Linux operating systems.
 </li>
 <li>
 Working knowledge of FLEXnet licensing software.
 </li>
 <li>
 Demonstrated understanding of software QA or debugging techniques.
 </li>
 <li>
 Ability to develop scripts using Windows Batch, PowerShell, Unix Shell, Perl, Python, C, and/or SQL.
 </li>
 <li>
 Previous experience with EDA software applications (Mentor Pads and/or Expedition) or other Siemens DISW software products using FlexNet licensing.
 
 
 </li>
 </ul>
 We&rsquo;re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.
 
 
 Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.
</div>

License Support Engineer

Microsoft

<div>
 
 Overview
 
 
 
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 
 
 Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft&rsquo;s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
 
 
 In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
 </li>
 <li>
 Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
 </li>
 <li>
 You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
 </li>
 <li>
 Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
 </li>
 <li>
 OR equivalent experience
 </li>
 <li>
 Demonstrated ability to troubleshoot complex technical issues involving multiple components, using tools such as event logs and performance traces.
 </li>
 <li>
 Experience working in customer-facing roles with a focus on issue resolution, transparency, and customer satisfaction.
 </li>
 <li>
 Familiarity with Microsoft platforms and products, including Windows client technologies and support tooling.
 </li>
 <li>
 Exposure to product feedback loops, including identifying defects and contributing to product or process improvement initiatives.
 </li>
 <li>
 Ability to work effectively in a global support environment, including participation in triage meetings and collaboration with engineering and serviceability teams.
 
 
 </li>
 </ul>
 
 Hands-on Experience With Enterprise Windows Technologies, Including
 
 
 
 <ul>
 <li>
 Microsoft APP-V
 </li>
 <li>
 Remote Desktop Services (RDS)
 </li>
 <li>
 Azure Virtual Desktop (AVD)
 </li>
 <li>
 Windows 365 / Cloud PC
 </li>
 <li>
 Server Manager
 </li>
 <li>
 PowerShell scripting and automation
 
 
 </li>
 </ul>
 
 Language Qualification
 
 
 
 English Language: confident in reading, writing and speaking OR
 
 
 Fluent in German, French, Italian and confident in reading, writing and speaking English.
 
 
 Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Technical Support Engineer - Windows User Experience

Envision Employment Solutions

<div>
 
 
 Envision Employment Solutions
 
 is currently looking for a
 
 Data Operations &amp; Support Engineer
 
 for one of our partners, a global leader in the IT Services and IT Consulting.
 
 
 
 
 
 
 Job Summary
 
 :
 
 
 The
 
 Data Operations &amp; Support Engineer
 
 will ensure smooth operation and support of enterprise data platforms and integrations. The role includes monitoring, troubleshooting, and maintaining production workflows across systems such as SAP PO, Informatica, and Cloudera, ensuring data integrity and timely issue resolution.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Managing the implementation end to end to apply the data strategy scope for operation and support the enterprise data management functions
 
 
 &bull; Effectively use supporting tools, data accessibility, logs and narrative to identify and present / data issues root cause for different data functions
 
 
 &bull; Implement and manage the process of production data operation, deployments, documentation and population to ensure adherence to corporate data operation management.
 
 
 &bull; Work closely with all data functions, manage and apply all support processes undertaken in compliance with bank policy, internal controls, data protection legislation and relevant national / industry standards.
 
 
 &bull; Identify opportunities through which to deliver process efficiency / improvement and develop data automation proposals through which to communicate and deliver the change.
 
 
 &bull; Build and maintain strong collaborative relationships with internal stakeholders, subject matter experts and external clients and vendors.
 
 
 &bull; Apply and manage the process of data backup / restore and data archiving solutions
 
 
 &bull; Managing the availability of data throughout the data lifecycle
 
 
 &bull; Managing the performance of data solutions, layers and transactions
 
 
 &bull; Connect database standards from DBA to data support Requirements across data management Layers.
 
 
 &bull; Responsible for supporting new data product and participating in new projects.
 
 
 
 
 
 
 Requirements
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Information System or a related field.
 
 
 &bull; 2+ years of experience in data operations, data support, or a similar role
 
 
 &bull; Hands-on experience with Cloudera (Hadoop ecosystem)
 
 
 &bull;Hands-on experience in Informatica (Operations &amp; Support), including monitoring workflows, troubleshooting failures, and supporting production environments.
 
 
 &bull; Experience with SAP BO.
 
 
 &bull; Good knowledge of SQL and relational databases.
 
 
 &bull; Familiarity with Linux/Unix environments.
 
</div>

Data Operations & Support Engineer

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