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software sales & support executive

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technical sepport engineer

it support

Areej Hospitality Company

Hardware/software installation &amp; configuration. End User Technical Support.Job Type: Temporary Contract length: 1 monthPay: From RO300.000 per month

IT Support

Agrius IT

Job Title: System EngineerLocation: Muscat, Oman Company: Agrius ITJob SummaryAgrius IT is looking for a skilled and proactive System Engineer to manage, maintain, and support IT infrastructure for our clients and internal operations. The ideal candidate will have hands-on experience with servers, networks, and end-user support, ensuring high system availability and performance.Key Responsibilities<ul><li>Install, configure, and maintain servers (Hardware) and IT infrastructure</li><li>Monitor system performance, backups, security, and troubleshooting issues</li><li>Manage Active Directory, email systems, and user access control</li><li>Ensure system security, updates, and compliance with IT policies</li><li>Coordinate with vendors and internal teams for IT projects and deployments</li><li>Maintain proper documentation for systems, configurations, and procedures</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in IT, Computer Science, or a related field</li><li>2&ndash;4 years of experience as a System Engineer or IT Support Engineer</li><li>Strong knowledge of Windows Server, Active Directory, and networking</li><li>Experience with virtualization (VMware/Hyper-V) is a plus</li><li>Good troubleshooting and problem-solving skills</li><li>Ability to work independently and as part of a team</li><li>Strong communication and customer-handling skills</li></ul>Job Type: Full-timePay: RO350.000 - RO400.000 per month

System Engineer

Epergne Solutions

<div>
 
 
 
 Job Role
 
 : -Helpdesk Agent
 
 
 
 
 
 
 Job Location
 
 : - Muscat, Oman
 
 
 
 
 
 
 Experience
 
 : -1+ Years
 
 
 
 
 
 Role Summary
 
 
 The Helpdesk Agent provides first-level IT support to end users, ensuring timely resolution of incidents, system reliability, and high service quality.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide first-level technical support to end users
 </li>
 <li>
 Troubleshoot and resolve hardware, software, network, and application issues
 </li>
 <li>
 Perform regular maintenance and updates on IT systems
 </li>
 <li>
 Monitor system performance and alerts, responding to potential risks
 </li>
 <li>
 Manage and track IT asset and inventory records
 </li>
 <li>
 Document incidents, resolutions, and support activities
 </li>
 </ul>
 
 Key Skills
 
 <ul>
 <li>
 End-user IT support and troubleshooting
 </li>
 <li>
 Operating systems, networks, and application support
 </li>
 <li>
 IT system maintenance and monitoring
 </li>
 <li>
 IT asset and inventory management
 </li>
 <li>
 Clear communication and customer service skills
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Minimum 1 year of experience in helpdesk or IT support roles
 </li>
 <li>
 Strong knowledge of operating systems, networking, and applications
 </li>
 <li>
 Ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Good documentation and communication skills
 </li>
 <li>
 
 CompTIA A+, CompTIA Network+, and ITIL Foundation
 
 certifications (preferred)
 </li>
 </ul>
 
</div>

Helpdesk Agent

Confidential

<div>
 
 Our client in the retail sector is looking to hire an Omani Network Administrator. The Network Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of the organization&rsquo;s IT infrastructure. This role ensures high availability, security, performance, and integrity of servers, networks, email systems, and related hardware and software. The position also supports disaster recovery planning, IT security enforcement, vendor coordination, and end-user support.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Administer, configure, and maintain Windows Servers, Active Directory, FSMO roles, and core IT infrastructure
 </li>
 <li>
 Install, configure, and support LAN, WLAN, WAN, Internet connectivity, and remote site networks
 </li>
 <li>
 Manage and maintain Cisco routers, switches, wireless access points, and network performance
 </li>
 <li>
 Configure, administer, and troubleshoot Check Point firewalls, VPNs, and security policies
 </li>
 <li>
 Administer and maintain Microsoft Exchange email servers and ensure high availability
 </li>
 <li>
 Implement, update, and enforce IT security policies, access controls, and compliance standards
 </li>
 <li>
 Monitor system and network performance, availability, and capacity utilization
 </li>
 <li>
 Perform regular data backups, restoration testing, and disaster recovery planning
 </li>
 <li>
 Manage DR site operations including server replication and failover readiness
 </li>
 <li>
 Conduct patch management, vulnerability assessments, and penetration testing
 </li>
 <li>
 Manage antivirus systems, security updates, and generate security incident reports
 </li>
 <li>
 Provide Level 2/3 desktop, server, and network support to internal users
 </li>
 <li>
 Maintain and audit IT asset inventory including servers, systems, printers, and network devices
 </li>
 <li>
 Coordinate with vendors, AMC providers, and internal stakeholders for upgrades and migrations
 </li>
 <li>
 Research new technologies and recommend improvements to infrastructure and security
 </li>
 <li>
 Maintain system documentation, network diagrams, SOPs, and incident logs
 </li>
 <li>
 Support internal and external IT audits and implement recommended controls
 </li>
 <li>
 Train and guide IT support staff and end users on best practices and security awareness
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Strong experience with Windows Server, Active Directory, and Exchange Server
 </li>
 <li>
 Hands-on knowledge of Cisco networking devices and Check Point firewalls
 </li>
 <li>
 Experience with IT security, backup solutions, DR planning, and antivirus systems
 </li>
 <li>
 Proficiency in troubleshooting hardware, software, and network issues
 </li>
 <li>
 Knowledge of system monitoring, patch management, and performance optimization
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or a related field
 </li>
 <li>
 5&ndash;8 years of experience in System and Network Administration
 </li>
 <li>
 Relevant certifications (MCSE, CCNA/CCNP, Check Point, ITIL) preferred
 </li>
 <li>
 Experience in Retail IT environments
 </li>
 </ul>
 
 
</div>

Network Administrator

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As IT Executive, the implementation and upkeep of the Property Management System (Opera) will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports or enhancement requests as well as to provide technical assistance to internal and external audit staff.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Graduate from work-related School/University
 
 
 &bull; Preferable prerequisite is four years experience in hotel business.
 
 
 &bull; Deep knowledge in computer: Hardware, Software, Data Base, and Networking.
 
 
 &bull; Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.
 
 
 
</div>

IT Executive

Al siyabi group International LLC

Key Responsibilities:Technical Support &amp; Incident ManagementTier 1 &amp; Tier 2 Support: Serve as the primary point of contact for technical queries related to computer systems, software, and hardware.OS &amp; Software Maintenance: Diagnose and resolve issues involving Windows 10/11, macOS, and Microsoft 365 Suite.Ticketing &amp; Documentation: Log all interactions &amp; requests submitted by the team members, while maintaining ownership of assigned tickets and contribute to the internal Knowledge Base with &quot;how-to&quot; guides.Escalation: Identify complex technical issues and provide detailed briefings when escalating to the IT head.Systems Deployment &amp; InfrastructureHardware Lifecycle: Install, configure, and deploy workstations, laptops, printers, and peripherals. Manage the hardware inventory, including handovers, collections, and disposal.Identity &amp; Access: Manage user accounts and permissions for both local &amp; remote network environments.Security Compliance: Conduct routine system updates, patches, and antivirus/malware remediation on end-user devices.Network Support: Troubleshooting basic connectivity issues involving LAN, Wi-Fi, and VPN access.Operations &amp; Site SupportOn-Site Presence: Provide physical technical support at various site offices as required to ensure operational continuity.Special Projects: Assist the Lead IT Specialist with server maintenance, VPS hosting tasks, and the deployment of new corporate systems (PMS/ERP/CRM).Automation Assistance: Help execute and document routine scripts (Python/PowerShell) for system maintenance.Data Protection &amp; Backup ManagementRegular Backup Cycles: Control and conduct scheduled backups for end-users, ensuring that local files, cloud profiles, and critical workstation data are secured.Integrity Testing: Perform periodic restoration tests to verify the viability of backups and minimize the risk of data loss.Cloud &amp; Local Storage: Monitor storage capacity across local servers and cloud environments to prevent sync failures.Access Control &amp; Security AdministrationPhysical &amp; Digital Access: Administer and monitor the company&rsquo;s physical access control systems (e.g., key cards, biometric scanners).CCTV Management: Oversee the administration of the CCTV network, including monitoring system health, managing storage retention, and retrieving footage for authorized investigations.Identity Management: Provision and de-provision user accounts and permissions, ensuring strict adherence to security protocols.Qualifications &amp; SkillsEducation: Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.Experience: 1&ndash;3 years of experience in a technical support or helpdesk environment.Technical Proficiency: * Strong knowledge of Windows and/or macOS.Foundational understanding of networking (TCP/IP, DNS, DHCP).Familiarity with Microsoft 365 &amp; Google Workspace Administration.Preferred Certifications: CompTIA A+, Network+, or Microsoft Certified.Personal Attributes: Excellent communication skills, a professional attitude, and a strong willingness to follow technical instructions and learn new systems.Job Type: Contract Contract length: 12 months

KAYS IT

We are looking for a Sales &amp; Support Executive to handle software sales and customer support, primarily for our Retail division. The ideal candidate must be fluent in Malayalam, English, and Hindi. Knowledge of Arabic is an added advantage. A valid Oman driving license is mandatory, as the role involves visiting clients.Key Responsibilities<ul><li>Promote and sell retail software solutions to new and existing customers</li><li>Provide software demonstrations and explain features to clients</li><li>Handle software installation, basic training, and first-level support</li><li>Visit retail clients for sales meetings, support, and follow-ups</li><li>Coordinate with the technical team for advanced support issues</li><li>Maintain customer relationships and ensure client satisfaction</li><li>Prepare sales reports and update management on progress</li></ul>Requirements<ul><li>Fluency in Malayalam, English, and Hindi (Arabic is a plus)</li><li>Valid Oman driving license &ndash; Mandatory</li><li>Experience in software sales or IT support (Retail software experience preferred)</li><li>Demonstrate mid-level IT proficiency with the ability to understand, troubleshoot, and explain networking and client&ndash;server system concepts.</li><li>Good communication and interpersonal skills</li><li>Basic understanding of POS systems, retail software, or ERP is an advantage</li><li>Willingness to travel within Oman</li></ul>Salary &amp; Benefits<ul><li>3 months probation period with basic salary</li><li>Salary review after successful completion of probation</li><li>Performance-based growth opportunities</li></ul>Benefits:<ul><li>Company-provided Bachelor Accommodation: A comfortable living accommodation can be provided to the employee by the company.</li><li>Airfare for Foreign Nationals: The company will cover airfare for foreign nationals. Conditions Apply</li><li>Company-Provided SIM Card: Unlimited national calls and limited internet data will be provided via a company-provided SIM card.</li><li>Company-Provided Laptop: Windows Laptop will be provided.</li><li>Medical Expenses: Medical expenses will be reimbursed by the company. Conditions apply.</li></ul>Job Type: Full-timePay: RO180.000 - RO275.000 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Language:<ul><li>Malayalam (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Software Sales & Support Executive

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IT Support

System Engineer

Helpdesk Agent

Network Administrator

IT Executive

IT Executive

Software Sales & Support Executive