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it support specialist

Hitachi Rail

<div>
 
 About Us
 
 
 
 A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there&rsquo;s something for everyone to get stuck into. And that&rsquo;s where you come in.
 
 
 Cairo, Egypt (On-Site)
 
 
 
 Job Summary:
 
 
 
 We are looking for a skilled IT Support Specialist with 3 to 5 years of experience to join our dynamic team. This individual will be responsible for providing end-user support, troubleshooting technical issues, and assisting with maintaining the overall health of our IT infrastructure. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate effectively with users across various departments.
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support to employees by troubleshooting hardware, software, and networking issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
 </li>
 <li>
 Support operating systems such as Windows, Linux, and ensuring system performance is optimized.
 </li>
 <li>
 Assist with network troubleshooting, including resolving issues related to Wi-Fi, VPN, and LAN connectivity.
 </li>
 <li>
 Maintain accurate records of technical issues, resolutions, and IT asset inventory.
 </li>
 <li>
 Respond to service desk tickets in a timely and professional manner, providing solutions to hardware and software problems.
 </li>
 <li>
 Assist with the installation, configuration, and support of enterprise applications, cloud services, and software solutions.
 </li>
 <li>
 Perform software updates, system patches, and regular system backups to ensure data integrity and security.
 </li>
 <li>
 Assist with maintaining security protocols by enforcing password policies, antivirus software, and other IT security practices.
 </li>
 <li>
 Help onboard new employees by setting up their IT systems, software, and access to necessary tools.
 </li>
 <li>
 Collaborate with the IT team on system upgrades, deployments, and improvements to the IT infrastructure.
 </li>
 <li>
 Document support procedures, common issues, and solutions to build and maintain a knowledge base for internal use.
 </li>
 <li>
 Provide training and support to end-users on software tools, security practices, and IT best practices.
 
 
 </li>
 </ul>
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
 </li>
 <li>
 Excellent level of English Language written and spoken
 </li>
 <li>
 3 to 5 years of experience in an IT support or technical support role.
 </li>
 <li>
 Solid understanding of computer hardware, software, and operating systems (Windows, Linux).
 </li>
 <li>
 Hands-on experience with network troubleshooting, including managing basic network configurations (Wi-Fi, VPN, LAN).
 </li>
 <li>
 Knowledge of cloud platforms and productivity tools such as Microsoft 365, and other collaboration software.
 </li>
 <li>
 Basic knowledge of Active Directory and user account management.
 </li>
 <li>
 Familiarity with backup procedures and system maintenance.
 </li>
 <li>
 Strong problem-solving skills and ability to work under pressure to resolve technical issues.
 </li>
 <li>
 Effective communication skills, with the ability to explain complex technical issues to non-technical users.
 </li>
 <li>
 Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
 </li>
 <li>
 IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
 
 
 </li>
 </ul>
 
 Additional Skills (Preferred but Not Required):
 
 
 
 <ul>
 <li>
 Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira.
 </li>
 <li>
 Experience with virtualization technologies (e.g., VMware, Hyper-V).
 </li>
 <li>
 Knowledge of IT security principles and tools (e.g., antivirus, firewalls, encryption).
 </li>
 <li>
 Experience in supporting remote users and remote desktop environments.
 </li>
 <li>
 Basic scripting knowledge (e.g., PowerShell, Bash) to automate tasks and troubleshooting.
 
 
 </li>
 </ul>
 Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
 
 
 
 At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
 
 
 
 We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.
</div>

IT Support

TLD-THE LAND DEVELOPERS

<div>
 
 Company Overview
 
 
 
 TLD - THE LAND DEVELOPERS is a leading Real Estate company, known for its legacy of catering to clients' perspectives, needs, and life aspirations. Inaugurated in 2018, TLD leverages decades of experience in hospitality, tourism, retail, franchising, and real estate to execute challenging projects with optimum quality. With a deep understanding of Egypt's top-tier locations and infrastructure, TLD is dedicated to growing communities and maintaining high-quality developments. Our innovative approach ensures sustainability and excellence in every project.
 
 
 
 Job Summary
 
 
 
 The IT Help Desk provides essential technical support to our internal teams and clients, ensuring smooth operations and efficient problem resolution. This role involves troubleshooting hardware and software issues, managing user accounts, and maintaining IT systems.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line support for IT-related issues via phone, email, and in-person
 </li>
 <li>
 Diagnose and resolve technical hardware and software issues
 </li>
 <li>
 Assist with the setup and configuration of new hardware and software
 </li>
 <li>
 Maintain an inventory of IT assets and ensure proper documentation
 </li>
 <li>
 Collaborate with other IT team members on projects and escalated issues
 </li>
 <li>
 Conduct training for staff on new technologies and systems
 </li>
 <li>
 Monitor and maintain IT system performance and security
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 2-4 years of experience in IT support or a related field
 </li>
 <li>
 Proficiency in Windows and Mac operating systems
 </li>
 <li>
 Experience with troubleshooting common software applications and hardware devices
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in a corporate IT environment
 </li>
 <li>
 Familiarity with network configurations and troubleshooting
 </li>
 <li>
 Previous experience with ticketing systems
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong problem-solving skills and attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work both independently and as part of a team
 </li>
 <li>
 Time management skills and the ability to prioritize tasks effectively
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 <ul>
 <li>
 bachelor&rsquo;s degree, information technology/ computer science
 </li>
 </ul>
</div>

IT Help Desk

Breadfast

<div>
 
 Breadfast is a leading Q-Commerce player based out of Cairo, backed &amp; trusted by the world&rsquo;s largest incubation and investment institutions; Y Combinator and 500 Startups. Breadfast delivers groceries, including bakeries, fruits &amp; vegetables, and household essentials through a unique mobile application. We operate a tech-enabled end-to-end supply chain starting from in-house manufacturing facilities right to last-mile facilities, cutting the manufacturing to customer time to a quarter of that of traditional supply chains, delivering a game-changing grocery-shopping experience. With 7 years of operational experience and 4,000 team members, Breadfast is setting strong on its vision of expanding our product and service offering &ldquo;from Bread to everything&rdquo; and expanding &ldquo;from Cairo to everywhere.&rdquo;
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 IT Department Assets management.
 </li>
 <li>
 Solving network problems and devices issues in our main office and branches.
 </li>
 <li>
 Installing internet networking in our new branches
 </li>
 <li>
 Providing support in person, over the phone, or via remote access.
 </li>
 <li>
 Diagnosing issues with computer software, peripherals, and hardware.
 </li>
 <li>
 Running software diagnostic tools and physically inspecting hardware systems.
 </li>
 <li>
 Talking to employees through basic problem-solving processes.
 </li>
 <li>
 Providing basic computer training.
 </li>
 <li>
 Installing and upgrading hardware and software systems.
 </li>
 <li>
 Writing training manuals.
 </li>
 <li>
 Following up with employees regarding the previously solved issues.
 </li>
 <li>
 Completing support tickets.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 0-2 years working as a Help Desk.
 </li>
 <li>
 Basic knowledge of networking and Firewalls.
 </li>
 <li>
 Advanced knowledge of computer hardware systems, including Motherboards, memory modules, and processors.
 </li>
 <li>
 Knowledge of computer software systems, including operating systems, office applications, and basic software skills
 </li>
 <li>
 Excellent analytical and diagnostic skills.
 </li>
 <li>
 Advanced knowledge of help desk software and remote-access systems.
 </li>
 <li>
 Ability to troubleshoot complex hardware and software issues.
 </li>
 <li>
 High-level communication skills.
 </li>
 <li>
 Patience and understanding.
 </li>
 </ul>
 
 
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139147
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Sheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.
 
 
 Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

IT Specialist

SNAP14 Production

<div>
 
 We are looking for an exceptional IT Specialist aka, &ldquo;the tech guy&rdquo;. This passionate technical warrior will be working on IT activities at SNAP14 working closely with the General Manager. We are seeking an experienced and versatile IT Specialist to join our team. This role encompasses a range of responsibilities, including user account management, hardware maintenance, network management, and technical support.
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Manage user accounts, permissions, and access to Zoho Apps, Google Workspace, and other IT systems, prioritizing data security and privacy.
 
 </li>
 <li>
 Oversee the provisioning and distribution of IT devices (computers, laptops, mobile devices, etc.) to employees, ensuring proper setup and configuration.
 
 </li>
 <li>
 Ensure proper functioning of all hardware, including computers, peripherals, and networking equipment. Troubleshoot and resolve hardware issues promptly.
 
 </li>
 <li>
 Manage and maintain the company's network infrastructure, including routers, switches, firewalls, and wireless access points.
 
 </li>
 <li>
 Serve as the primary point of contact for all IT-related inquiries and issues, providing technical assistance and timely problem resolution.
 
 </li>
 <li>
 Collaborate with the marketing and analysis teams to assist with IT-specific tasks, such as data analysis, data integration, and automation.
 
 </li>
 <li>
 Stay informed about the latest technology trends and industry best practices to suggest and implement improvements.
 
 </li>
 <li>
 Develop and maintain documentation for IT procedures, policies, and solutions.
 
 </li>
 <li>
 Provide training and support to end-users to ensure efficient and effective use of IT systems.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 Someone dynamic, full of ideas to develop and implement - and quickly!
 
 </li>
 <li>
 Someone who&rsquo;s resourceful, able to find another way to achieve your objective with maximum impact and find solutions (not problems).
 
 </li>
 <li>
 Someone growth-minded; always wanting to go a step further and do better.
 
 </li>
 <li>
 A dynamic person who wants to work and grow a company that is creating engaging quality media content.
 
 </li>
 <li>
 Someone with previous experience in IT systems customization.
 
 </li>
 <li>
 Great communication skills and the ability to build and maintain relationships with internal and external stakeholders at all levels.
 
 </li>
 <li>
 An analytical mind, with strong attention to detail.
 
 </li>
 <li>
 Written and verbal English and Arabic is a must.
 
 </li>
 <li>
 Good understanding of analytics software is a plus.
 
 </li>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 
 </li>
 <li>
 Strong understanding of IT infrastructure, hardware, software, and networking concepts.
 
 </li>
 <li>
 Experience with user account management, access control, and data security.
 
 </li>
 <li>
 Solid troubleshooting and problem-solving skills for both software and hardware issues.
 
 </li>
 <li>
 Familiarity with network management, including routers, switches, and firewalls.
 
 </li>
 <li>
 Excellent organizational, communication, and teamwork skills.
 
 </li>
 <li>
 Ability to manage multiple tasks, prioritize, and meet deadlines effectively.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 Mobile phone line
 
 
 
 ADSL package
 
 
 
 Unlimited Personal Time Off after 3 months
 
 
 
 Ability to request remote working days after 3 months
 
 
 Annual employee profit share
 
 Health insurance
 
 Social insurance
 
 
 
 
</div>

Toyota Egypt Group

<div>
 
 
 Job Summary:
 
 
 
 The HR Payroll Specialist is responsible for managing and executing payroll processes while ensuring compliance with legal and regulatory requirements. This role requires extensive experience (2-4 years) with
 
 SAP HCM and SuccessFactors
 
 to handle payroll data management, processing, and reporting. The specialist will also contribute to
 
 process improvements and system enhancements
 
 to optimize payroll operations.
 
 
 
 Key Responsibilities:
 
 
 
 
 Payroll Processing:
 
 
 <ul>
 <li>
 Manage the
 
 entire payroll cycle
 
 , including preparation, validation, and distribution of employee salaries.
 </li>
 <li>
 Utilize
 
 SAP HCM and SuccessFactors
 
 to ensure payroll data accuracy and up-to-date records.
 </li>
 <li>
 Coordinate with
 
 Finance and HR departments
 
 to ensure accurate payroll accounting and fund distribution.
 </li>
 </ul>
 
 
 System Management:
 
 
 <ul>
 <li>
 Administer
 
 payroll functions
 
 within
 
 SAP HCM and SuccessFactors
 
 , including onboarding, terminations, and employee data maintenance.
 </li>
 <li>
 Resolve
 
 payroll discrepancies
 
 , collaborating with
 
 IT teams or external vendors
 
 as needed.
 </li>
 <li>
 Ensure
 
 system configurations
 
 align with
 
 company policies and local labor laws
 
 .
 </li>
 </ul>
 
 
 Compliance and Reporting:
 
 
 <ul>
 <li>
 Ensure payroll compliance with
 
 local labor laws, tax regulations, social security, and end-of-service packages
 
 .
 </li>
 <li>
 Generate
 
 payroll reports
 
 (monthly, quarterly, and annual) for management, HR, and Finance.
 </li>
 <li>
 Support
 
 internal and external payroll audits
 
 by providing necessary documentation and reports.
 </li>
 </ul>
 
 
 Process Improvement:
 
 
 <ul>
 <li>
 Identify and implement
 
 automation opportunities
 
 in
 
 SAP HCM and SuccessFactors
 
 to enhance efficiency.
 </li>
 <li>
 Recommend
 
 best practices
 
 in payroll processing to improve
 
 accuracy and operational effectiveness
 
 .
 </li>
 </ul>
 
 
 Employee Support:
 
 
 <ul>
 <li>
 Serve as the
 
 primary contact
 
 for payroll-related inquiries from employees.
 </li>
 <li>
 Provide guidance on
 
 payroll policies, procedures, and deductions
 
 (e.g., taxes, benefits, and overtime calculations).
 </li>
 </ul>
 
 
 Qualifications and Experience:
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Human Resources, Finance, Business Administration
 
 , or a related field.
 </li>
 <li>
 
 2-4 years of solid experience
 
 in
 
 payroll management
 
 with
 
 SAP HCM and SuccessFactors
 
 .
 </li>
 <li>
 Strong knowledge of
 
 payroll laws, tax regulations, and compliance requirements
 
 .
 </li>
 <li>
 Proficiency in
 
 Microsoft Excel
 
 and other
 
 data analysis tools
 
 .
 </li>
 <li>
 Excellent
 
 communication skills
 
 and ability to collaborate with
 
 cross-functional teams
 
 .
 </li>
 <li>
 High
 
 attention to detail
 
 and strong
 
 problem-solving skills
 
 .
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Certification in
 
 Payroll or HRIS Systems
 
 (e.g.,
 
 SAP HCM, SuccessFactors
 
 ) is a plus.
 </li>
 <li>
 Experience handling
 
 large-scale payrolls
 
 within
 
 multinational organizations
 
 .
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Expertise in
 
 SAP HCM and SuccessFactors payroll modules
 
 .
 </li>
 <li>
 Strong understanding of
 
 payroll processing, taxation, and compliance
 
 .
 </li>
 <li>
 Proficiency in
 
 Microsoft Excel (pivot tables, VLOOKUP, data analysis)
 
 .
 </li>
 <li>
 Experience in
 
 system troubleshooting and payroll automation
 
 .
 </li>
 <li>
 Knowledge of
 
 labor laws, end-of-service settlements, and social security contributions
 
 .
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Payroll Expertise
 
 &ndash; Strong understanding of payroll processes and regulations.
 </li>
 <li>
 
 Data Management
 
 &ndash; Accuracy in handling large datasets and payroll records.
 </li>
 <li>
 
 Problem-Solving
 
 &ndash; Ability to troubleshoot payroll discrepancies effectively.
 </li>
 <li>
 
 Compliance Knowledge
 
 &ndash; Ensuring adherence to legal and regulatory standards.
 </li>
 <li>
 
 System Proficiency
 
 &ndash; Hands-on experience with
 
 SAP HCM and SuccessFactors
 
 .
 </li>
 <li>
 
 Analytical Thinking
 
 &ndash; Ability to analyze payroll data for trends and improvements.
 </li>
 </ul>
 
 
 Work Environment:
 
 
 <ul>
 <li>
 Based at
 
 Toyota-Egypt Abbassia office
 
 .
 </li>
 <li>
 Requires
 
 collaboration
 
 with Finance, and IT teams.
 </li>
 </ul>
 
 
 Reports to:
 
 HR Manager
 
</div>

HR Payroll Specialist

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HR Payroll Specialist