customer support executive

customer support representative Jobs in Karachi

customer support representative

customer support

it support engineer

associate manager, technical support engineering Jobs in Karachi

it support technician

My City  Hospital

<p><b>My City Hospital </b>is a trust based, multi-specialty hospital offering all medical services to their patients under one roof, continuously engaged in the serving of humanity with quality care. We are looking for experienced IT Assistant for Full time Job<b>.</b></p><p>Job Types: Full-time, Contract</p><p>Contract length: 12 months</p><p>Expected hours: 10 hours per day</p><p><b>Job Title:</b> IT Assistant Full-Time (Hospital Setting) Male only</p><p><b>Department: </b>Information Technology</p><p><b>Reports To:</b> IT Manager / Hospital Administrator</p><p><b>Job Summary:</b></p><p>The IT Assistant is responsible for maintaining, troubleshooting, and supporting all computer hardware systems across the hospital. This includes desktops, printers, biometric devices, network equipment, and other IT-related hardware infrastructure essential for hospital operations.</p><p><b>Key Responsibilities:</b></p><p>- Install, configure, and maintain hospital computer hardware and peripherals.</p><p>- Provide first-level support for hardware issues reported by staff in OPD, lab, pharmacy, emergency, wards, etc.</p><p>- Ensure proper functioning of printers, scanners, biometric attendance machines, and CCTV systems.</p><p>- Troubleshoot hardware problems and coordinate with vendors for repairs or replacement when needed.</p><p>- Monitor and maintain UPS systems, internet routers, and LAN cabling.</p><p>- Maintain inventory of IT hardware assets and update records regularly.</p><p>- Assist in setting up systems for new staff and departments.</p><p>- Support video conferencing tools and presentation equipment during hospital meetings or training.</p><p>- Maintain backups and ensure minimal downtime during hardware failures.</p><p>- Work closely with software/IT support team for integrated system maintenance.</p><p><b>Skills &amp; Qualifications:</b></p><p>- Diploma or Bachelor's in IT/Computer Science or relevant field.</p><p>- Strong knowledge of computer hardware, networking basics, and peripheral maintenance.</p><p>- Experience with hospital IT systems is a plus.</p><p>- Problem-solving mindset and ability to handle pressure in emergency settings.</p><p>- Good communication and documentation skills.</p><p><b>To Apply:</b></p><p>Interested candidates may send their resume at <b>info@mycityhospital.pk.</b> May Drop your resume on given below address:</p><p><b>Location: </b>HR Department B-174 Block-5 Karachi Administration Employees Housing Society near Haq Chamber Karachi.</p><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs35,000.00 per month</p><p>Work Location: In person</p>

IT Assistant (Male)

Faisal Bilwany Associates

<p><b>Job Title: IT Assistant</b></p><p><b>Location:</b> Defence Phase 6, Bukhari Commercial Area, Karachi<br/><b>Job Type:</b> Full-Time</p><p><b>Job Overview:</b></p><p>We are looking for a reliable and technically skilled IT Assistant to support the day-to-day IT operations of our architecture firm. The candidate will be responsible for maintaining systems, troubleshooting issues, and ensuring smooth functioning of all hardware and software.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure, and maintain computer systems, printers, and networks</li><li>Provide technical support to staff for hardware, software, and internet issues</li><li>Manage office network, Wi-Fi, and basic server tasks</li><li>Troubleshoot system errors and resolve IT-related problems efficiently</li><li>Maintain backups and ensure data security</li><li>Install and update software such as AutoCAD, SketchUp, Revit, and other design tools</li><li>Monitor system performance and suggest improvements</li><li>Coordinate with external vendors for repairs or upgrades when needed</li></ul><p><b>Requirements:</b></p><ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>1&ndash;2 years of relevant experience (fresh candidates with strong skills may apply)</li><li>Basic knowledge of networking, hardware troubleshooting, and Windows OS</li><li>Familiarity with installing and managing design software is a plus</li><li>Good problem-solving and communication skills</li><li>Ability to handle multiple tasks and respond quickly to issues</li></ul><p><b>Preferred Skills:</b></p><ul><li>Knowledge of LAN/WAN setup and maintenance</li><li>Experience with data backup systems and cybersecurity basics</li><li>Understanding of office IT infrastructure</li></ul><p><b>Salary &amp; Benefits:</b></p><ul><li>Competitive salary (based on experience)</li><li>Friendly and professional work environment</li><li>Growth opportunities within the company</li></ul><p>Pay: Rs25,000.00 - Rs35,000.00 per month</p><p>Work Location: In person</p>

IT Assistant

BAITUSSALAM WELFARE TRUST

<p><b>Job Summary</b>:</p><p>The Junior IT Officer will support the IT team in maintaining the organization&rsquo;s hardware, software, and network systems. The role includes assisting with troubleshooting, user support, basic network tasks, and maintaining IT asset records.</p><p><b>Key Responsibilities:</b></p><p>&middot; Provide first-level technical support to staff.</p><p>&middot; Assist in installation and configuration of computers and software.</p><p>&middot; Troubleshoot hardware, printer, and network issues.</p><p>&middot; Maintain IT inventory and update asset records.</p><p>&middot; Help with system updates and routine maintenance.</p><p>&middot; Support email and internet connectivity issues.</p><p>&middot; Coordinate with vendors for minor IT needs.</p><p>&middot; Assist in managing CCTV and basic server monitoring.</p><p>&middot; Follow up with departments to confirm issue resolution.</p><p>&middot; Performroutine system health checks (disk space, antivirus status, etc.).</p><p>&middot; Take printers, PCs for repair/service to vendor (if needed)</p><p>&middot; Collect and deliver IT documents or items to nearby offices/vendors</p><p>Work Location: In person</p>

Junior IT Officer

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
ABOUT THE TEAM</b></p></div><div><p>
The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.</p></div><div><p>
The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.</p></div><p></p><div><p><b>
ROLE OVERVIEW</b></p></div><div><p>
As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.</p></div><div><p>
This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.</p></div><p></p><div><p><b>
KEY RESPONSIBILITIES</b></p></div><div><p><b>
Tier 1 IT &amp; Security Support</b></p></div><div><ul><li><p>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</p></li></ul></div><div><ul><li><p>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</p></li></ul></div><div><ul><li><p>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</p></li></ul></div><div><ul><li><p>
Uphold and reinforce security best practices in every customer interaction.</p></li></ul></div><div><p><b>
Monitoring &amp; Alert Response</b></p></div><div><ul><li><p>
Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.</p></li></ul></div><div><ul><li><p>
Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.</p></li></ul></div><div><ul><li><p>
Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.</p></li></ul></div><div><p><b>
Ticket Management</b></p></div></div><div><div><ul><li><p>
Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.</p></li></ul></div><div><ul><li><p>
Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.</p></li></ul></div><div><ul><li><p>
Identify patterns in ticket volume or recurring issues and surface insights for process improvement.</p></li></ul></div><div><p><b>
Customer Engagement &amp; Outreach</b></p></div><div><ul><li><p>
Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.</p></li></ul></div><div><ul><li><p>
Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.</p></li></ul></div><div><ul><li><p>
Build strong relationships with business users, acting as a trusted IT partner and advocate.</p></li></ul></div><div><ul><li><p>
Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.</p></li></ul></div><p></p><div><p><b>
QUALIFICATIONS</b></p></div><div><p><b>
Required</b></p></div><div><ul><li><p>
1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.</p></li></ul></div><div><ul><li><p>
Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.</p></li></ul></div><div><ul><li><p>
Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).</p></li></ul></div><div><ul><li><p>
Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.</p></li></ul></div><div><ul><li><p>
Ability to manage competing priorities in a fast-paced environment with professionalism and composure.</p></li></ul></div><p></p><div><p><b>
Preferred</b></p></div><div><ul><li><p>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</p></li></ul></div><div><ul><li><p>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</p></li></ul></div><div><ul><li><p>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</p></li></ul></div><div><ul><li><p>
Uphold and reinforce security best practices in every customer interaction.</p></li></ul></div></div><div><div><ul><li><p>
End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).</p></li></ul></div><div><ul><li><p>
Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).</p></li></ul></div><div><ul><li><p>
Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.</p></li></ul></div><p></p><div><p><b>
PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS</b></p></div><div><p>
This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:</p></div><div><ul><li><p><b>
English Proficiency (Written):</b><b> </b>Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.</p></li></ul></div><div><ul><li><p><b>
English Proficiency (Spoken):</b><b> </b>Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.</p></li></ul></div><div><ul><li><p><b>
EST Hours:</b><b> </b>You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.</p></li></ul></div><div><ul><li><p><b>
On-Call Availability:</b><b> </b>Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.</p></li></ul></div><div><ul><li><p><b>
Schedule Flexibility:</b><b> </b>Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.</p></li></ul></div><div><ul><li><p><b>
Management Reporting:</b><b> </b>Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.</p></li></ul></div><p></p><div><p><b>
SKILLS THAT SET YOU APART</b></p></div><div><ul><li><p>
Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.</p></li></ul></div><div><ul><li><p>
Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.</p></li></ul></div><div><ul><li><p>
Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.</p></li></ul></div><div><ul><li><p>
Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.</p></li></ul></div><div><ul><li><p>
Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.</p></li></ul></div><div><ul><li><p>
Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.</p></li></ul></div><div><ul><li><p>
Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.</p></li></ul></div></div><p></p><div><div><p><b>
WHAT SUCCESS LOOKS LIKE</b></p></div><div><p>
In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:</p></div><div><ul><li><p>
Resolves issues quickly and thoroughly, with empathy and clarity.</p></li></ul></div><div><ul><li><p>
Anticipates problems through proactive monitoring rather than waiting to react.</p></li></ul></div><div><ul><li><p>
Communicates in clear, professional English that instills confidence in every customer interaction.</p></li></ul></div><div><ul><li><p>
Leaves every customer interaction better than they found it.</p></li></ul></div><div><ul><li><p>
Contributes to a team culture of accountability, improvement, and shared purpose.</p></li></ul></div><div><ul><li><p>
Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.</p></li></ul></div><p></p><div><p><b>
OUR CULTURE &amp; VALUES</b></p></div><div><p>
The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.</p></div><div><p>
We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.</p></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

IT Support Engineer

Together

<p>The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirements</p><p><b>Key Responsibilities</b></p><ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

IT Support

ibex

<div>
 <p>
  <strong>
   Dispatcher
  </strong>
 </p>
 <p>
  We are seeking a proactive and highly organized Dispatcher to serve as the central coordination point for our HVAC service team. This role is critical to both field operations and customer service, combining real-time decision-making with clear, empathetic communication. The Dispatcher ensures technician schedules run smoothly, parts are where they need to be, and customers stay informed and satisfied throughout the service process.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Coordination &amp; Dispatch
  </strong>
 </p>
 <ul>
  <li>
   Strategically assign technicians based on skill set, availability, location, and urgency of requests
  </li>
  <li>
   Maintain efficient daily workflows by prioritizing calls and optimizing routes to minimize downtime and travel
  </li>
  <li>
   Monitor technician progress and adjust schedules as needed in real-time to meet service objectives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Parts &amp; Inventory Coordination
  </strong>
 </p>
 <ul>
  <li>
   Order parts and equipment by communicating with vendors and suppliers
  </li>
  <li>
   Coordinate part deliveries and ensure technicians have what they need before heading to job sites
  </li>
  <li>
   Manage weekly van stock checks to keep field teams fully supplied
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Communication &amp; Support
  </strong>
 </p>
 <ul>
  <li>
   Act as a consistent point of contact for customers needing updates on service appointments, technician ETAs, or part availability
  </li>
  <li>
   Send timely service reminders and status updates throughout the day to keep customers informed
  </li>
  <li>
   Answer inbound calls when available and handle overflow or transferred calls related to scheduling and service updates
  </li>
  <li>
   Follow up with customers regarding ordered parts, scheduling next steps as soon as items arrive
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   CSR Support &amp; Overflow
  </strong>
 </p>
 <ul>
  <li>
   Provide phone support during peak times or when Customer Service Representatives are unavailable
  </li>
  <li>
   Assist with outbound maintenance scheduling when needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reporting &amp; System Management
  </strong>
 </p>
 <ul>
  <li>
   Track service outcomes and job completions, updating internal systems accurately and promptly
  </li>
  <li>
   Maintain records of dispatch activity, communications, and part orders
  </li>
  <li>
   Run assigned reports and provide updates to management as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   2+ years of experience in dispatch, scheduling, or customer service
  </li>
  <li>
   Strong multitasking and time management skills in a fast-paced environment
  </li>
  <li>
   Professional verbal and written communication abilities
  </li>
  <li>
   Proficiency with scheduling and dispatch software, multi-line phones, and basic office systems
  </li>
  <li>
   Strong attention to detail, especially when tracking moving parts and service schedules
  </li>
  <li>
   Comfortable problem-solving under pressure and thinking ahead
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Prior experience in HVAC, plumbing, or home services industry
  </li>
  <li>
   Familiarity with ServiceTitan or comparable field service software
  </li>
  <li>
   Understanding of geographic service areas
  </li>
  <li>
   Experience working with vendors or managing supply orders
  </li>
 </ul>
 <p>
 </p>
</div>


Dispatch Associate - Night Shift

Aga Khan University

<div><div>Technician, Clinical Trials Unit - (260001MZ)</div><div><div><br>
</div><p><b>Technician, Clinical Trials Unit</b></p><p><b>
Location:</b> Karachi, Pakistan</p><p><b>
Introduction</b></p><p>
Aga Khan University, chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research, and health care of international standards relevant to Pakistan and the region. The affiliated Aga Khan University Hospital provides state-of-the-art clinical facilities and well-equipped diagnostic services. The University currently has teaching sites in Pakistan, East Africa, the United Kingdom, and Afghanistan, and is a major component of Aga Khan Development Network.</p><p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.</p><p>
Clinical Trials Unit (CTU) is a Department dedicated to develop a center of excellence for high quality and high impact clinical trials both nationally &amp; internationally. The Department promotes AKU&rsquo;s vision by providing leadership, consultation, and facilitation in different phases of clinical trials in compliance with the International Standards and Good Clinical Practice (GCP) guidelines.</p><p>
This is a grant-funded contractual position.</p><p><b>
Responsibilities</b></p><p>
You will be responsible to:</p><ul><li>
ensure compliance with departmental policies and procedures and JCIA standards</li><li>
maintain assigned work areas and equipment in a clean and orderly condition</li><li>
accurately fill drug/medication cassettes</li><li>
ensure timely delivery of medications to the right location and various points of dispensing, including scanning of documents and assisting pharmacists during QC audits</li><li>
handle large and heavy drug cartons and place them on shelves</li><li>
ensure inventory management, including receipt of shipments, placement of stock, lot and expiry control, and FIFO (first-in, first-out) arrangement</li><li>
generate PR/MSR (purchase requisition/material stock requisition) for consumables and maintain adequate supplies</li><li>
assist pharmacists during audits and related activities in maintaining pharmacy records</li><li>
assist pharmacists in training new employees.</li></ul></div><div></div><div><div><br>
</div><p><b>Requirements</b></p><p>
You should have:</p><ul><li>
intermediate; graduate qualification will be preferred; a dispenser diploma will be an added advantage</li><li>
at least one year of experience working in a hospital pharmacy, community pharmacy, or clinical setting</li><li>
good knowledge of basic pharmacy operations</li><li>
knowledge of key medications, medical supplies, and dosage forms</li><li>
ability to read labels, drug names, and differentiate between similar medicines</li><li>
ability to work on computers with skills in MS Office and institutional software (SAHL and PeopleSoft)</li><li>
fluency in Urdu and the ability to read and write basic English.</li></ul><p>
Comprehensive employment reference checks will be conducted.</p><div><br>
</div></div><div>
Primary Location: Pakistan-Karachi</div><div>
Organisation: Aga Khan University Pakistan</div><div>
Employee Status: Contractual</div><div>
Job Type: Standard</div><div>
Job Posting: 17/04/2026, 4:23:57 AM</div><div>
Closing Date: 30/04/2026, 1:59:00 PM</div></div>

Technician, Clinical Trials Unit

Explore 1460+ It support technician in Karachi this May. Find roles across top companies and apply now to boost your career.