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chat support executive ( night shift)

it support technician

Legendesk

<p><b>Key Responsibilities:</b></p><ul><li>Respond to and resolve hardware, software and network issues for end-users.</li><li>Install, configure and maintain desktops, laptops, peripherals and mobile devices.</li><li>Manage user accounts, permissions and access (e.g., Active Directory, Office 365).</li><li>Monitor systems, apply updates/patches, and enforce security policies.</li><li>Maintain documentation of IT assets, support activities, and resolution steps.</li><li>Provide support via ticketing system, phone, email or in-person and escalate when needed.</li></ul><p><b>Requirements / Skills:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science or equivalent experience.</li><li>Experience in IT support or related technical role of 1 to 2 years.</li><li>Good knowledge of Windows (and/or macOS), office applications and basic networking.</li><li>Strong troubleshooting, communication and user-service skills.</li></ul><p><b>Shift: </b> Night - 9 pm to 6 am or 7 pm to 4 am.</p><p><b>Location: </b>DHA, Phase 6.</p><p><b>Benefits:</b></p><ul><li>Pick n Drop.</li><li>Foodpanda Allowance.</li><li>Loyalty Fund.</li><li>Medical.</li><li>EDAs.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available for the night shift with pick and drop? *</li></ul><p>Experience:</p><ul><li>IT Support: 1 year (Required)</li></ul><p>Work Location: In person</p>

IT Support Executive

BAITUSSALAM WELFARE TRUST

<p><b>Job Summary</b>:</p><p>The Junior IT Officer will support the IT team in maintaining the organization&rsquo;s hardware, software, and network systems. The role includes assisting with troubleshooting, user support, basic network tasks, and maintaining IT asset records.</p><p><b>Key Responsibilities:</b></p><p>&middot; Provide first-level technical support to staff.</p><p>&middot; Assist in installation and configuration of computers and software.</p><p>&middot; Troubleshoot hardware, printer, and network issues.</p><p>&middot; Maintain IT inventory and update asset records.</p><p>&middot; Help with system updates and routine maintenance.</p><p>&middot; Support email and internet connectivity issues.</p><p>&middot; Coordinate with vendors for minor IT needs.</p><p>&middot; Assist in managing CCTV and basic server monitoring.</p><p>&middot; Follow up with departments to confirm issue resolution.</p><p>&middot; Performroutine system health checks (disk space, antivirus status, etc.).</p><p>&middot; Take printers, PCs for repair/service to vendor (if needed)</p><p>&middot; Collect and deliver IT documents or items to nearby offices/vendors</p><p>Work Location: In person</p>

Junior IT Officer

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
ABOUT THE TEAM</b></p></div><div><p>
The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.</p></div><div><p>
The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.</p></div><p></p><div><p><b>
ROLE OVERVIEW</b></p></div><div><p>
As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.</p></div><div><p>
This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.</p></div><p></p><div><p><b>
KEY RESPONSIBILITIES</b></p></div><div><p><b>
Tier 1 IT &amp; Security Support</b></p></div><div><ul><li><p>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</p></li></ul></div><div><ul><li><p>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</p></li></ul></div><div><ul><li><p>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</p></li></ul></div><div><ul><li><p>
Uphold and reinforce security best practices in every customer interaction.</p></li></ul></div><div><p><b>
Monitoring &amp; Alert Response</b></p></div><div><ul><li><p>
Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.</p></li></ul></div><div><ul><li><p>
Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.</p></li></ul></div><div><ul><li><p>
Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.</p></li></ul></div><div><p><b>
Ticket Management</b></p></div></div><div><div><ul><li><p>
Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.</p></li></ul></div><div><ul><li><p>
Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.</p></li></ul></div><div><ul><li><p>
Identify patterns in ticket volume or recurring issues and surface insights for process improvement.</p></li></ul></div><div><p><b>
Customer Engagement &amp; Outreach</b></p></div><div><ul><li><p>
Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.</p></li></ul></div><div><ul><li><p>
Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.</p></li></ul></div><div><ul><li><p>
Build strong relationships with business users, acting as a trusted IT partner and advocate.</p></li></ul></div><div><ul><li><p>
Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.</p></li></ul></div><p></p><div><p><b>
QUALIFICATIONS</b></p></div><div><p><b>
Required</b></p></div><div><ul><li><p>
1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.</p></li></ul></div><div><ul><li><p>
Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.</p></li></ul></div><div><ul><li><p>
Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).</p></li></ul></div><div><ul><li><p>
Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.</p></li></ul></div><div><ul><li><p>
Ability to manage competing priorities in a fast-paced environment with professionalism and composure.</p></li></ul></div><p></p><div><p><b>
Preferred</b></p></div><div><ul><li><p>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</p></li></ul></div><div><ul><li><p>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</p></li></ul></div><div><ul><li><p>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</p></li></ul></div><div><ul><li><p>
Uphold and reinforce security best practices in every customer interaction.</p></li></ul></div></div><div><div><ul><li><p>
End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).</p></li></ul></div><div><ul><li><p>
Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).</p></li></ul></div><div><ul><li><p>
Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.</p></li></ul></div><p></p><div><p><b>
PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS</b></p></div><div><p>
This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:</p></div><div><ul><li><p><b>
English Proficiency (Written):</b><b> </b>Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.</p></li></ul></div><div><ul><li><p><b>
English Proficiency (Spoken):</b><b> </b>Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.</p></li></ul></div><div><ul><li><p><b>
EST Hours:</b><b> </b>You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.</p></li></ul></div><div><ul><li><p><b>
On-Call Availability:</b><b> </b>Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.</p></li></ul></div><div><ul><li><p><b>
Schedule Flexibility:</b><b> </b>Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.</p></li></ul></div><div><ul><li><p><b>
Management Reporting:</b><b> </b>Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.</p></li></ul></div><p></p><div><p><b>
SKILLS THAT SET YOU APART</b></p></div><div><ul><li><p>
Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.</p></li></ul></div><div><ul><li><p>
Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.</p></li></ul></div><div><ul><li><p>
Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.</p></li></ul></div><div><ul><li><p>
Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.</p></li></ul></div><div><ul><li><p>
Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.</p></li></ul></div><div><ul><li><p>
Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.</p></li></ul></div><div><ul><li><p>
Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.</p></li></ul></div></div><p></p><div><div><p><b>
WHAT SUCCESS LOOKS LIKE</b></p></div><div><p>
In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:</p></div><div><ul><li><p>
Resolves issues quickly and thoroughly, with empathy and clarity.</p></li></ul></div><div><ul><li><p>
Anticipates problems through proactive monitoring rather than waiting to react.</p></li></ul></div><div><ul><li><p>
Communicates in clear, professional English that instills confidence in every customer interaction.</p></li></ul></div><div><ul><li><p>
Leaves every customer interaction better than they found it.</p></li></ul></div><div><ul><li><p>
Contributes to a team culture of accountability, improvement, and shared purpose.</p></li></ul></div><div><ul><li><p>
Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.</p></li></ul></div><p></p><div><p><b>
OUR CULTURE &amp; VALUES</b></p></div><div><p>
The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.</p></div><div><p>
We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.</p></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

IT Support Engineer

Real Versatile Technologies

<p><b>Job Overview:</b></p><p>We are seeking a highly organized and multitasking <b>IT Support/ Admin Officer</b> to support our technical and administrative functions. The ideal candidate will be experienced in both IT and office administration, capable of handling diverse responsibilities.</p><p>JOB RESPONSIBILITIES:</p><ul><li>Hands-on experience in LAN / WAN Infrastructure.</li><li>Installing/troubleshooting new hardware (servers, printers, computer workstations, etc.)</li><li>Installation and troubleshooting of CCTV / NVR / DVR.</li><li>Look after the general office management and manage the Office Supplies stocks.</li><li>Ensure data backups, antivirus updates, and system security protocols are followed.</li><li>Dealing with various vendors based on the requirements and needs.</li><li>Manage office supplies and equipment, ensuring availability and proper maintenance.</li><li>Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.</li></ul><p>Update and maintain computer inventory and surplus equipment.</p><ul><li>Support HR in coordinating admin tasks.</li></ul><p><b>Skill Required:</b></p><ul><li>Strong knowledge of Windows, Mac and Linux operating systems, including system installation, configuration, and administration.</li><li>Proficiency in managing and troubleshooting network infrastructure, including TCP/IP, VLANs, routing, and VPN technologies.</li><li>In-depth knowledge of security principles and best practices, including firewalls, intrusion detection systems, and access controls.</li><li>Familiarity with backup and disaster recovery methodologies and tools.</li><li>Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.</li><li>Strong communication and interpersonal skills, with the ability to work effectively in a team environment and collaborate with colleagues from various disciplines.</li><li>Proven ability to manage multiple tasks and prioritize effectively in a dynamic and fast-paced environment.</li><li>Strong attention to detail and a commitment to delivering high-quality work.</li><li>Flexibility to work outside regular business hours when necessary for system maintenance and emergencies.</li></ul><p>Timings : 3 pm to 12 am<br/>Location : Gulshan e Iqbal Block 13D-2</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you able to come to Gulshan-e-Iqbal block 13 for the job?</li><li>Are you ready to join us on 3pm-12am shift timing?</li><li>What is your current package?</li><li>What is your expected package?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>I.T network support: 1 year (Required)</li><li>installing and troubleshooting software : 1 year (Required)</li><li>installing and troubleshooting hardware: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li> CCNA certification (Required)</li></ul><p>Work Location: In person</p>

I.T Support/Admin Officer

<p>Location: Karachi</p><p><b>ROLE &amp; RESPONSIBILITIES:</b></p><p>Duties and responsibilities include the following, but are not limited to:</p><ul><li>Provide initial assessment of urgency and business impact on all support via calls and emails</li><li>Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.</li><li>Perform a comprehensive root cause analysis and advise on how to avoid such incidents in the future</li><li>Record incident resolution in the system and communicate to all managers.</li><li>Document knowledge in the form of a knowledge base, tech notes and articles</li><li>Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.</li><li>Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.</li></ul><p><b>EDUCATION and EXPERIENCE </b></p><ul><li>Bachelor's degree in Information Technology/Computer Science.</li><li>At least 1-2 years of experience in a support role.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs75,000.00 per month</p><p>Application Question(s):</p><ul><li>Please mention your current gross salary?</li><li>Are you comfortable with travelling to different locations &amp; cities for IT support? </li></ul><p>Work Location: In person</p>

IT Support Executive-South

Together

<p>The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirements</p><p><b>Key Responsibilities</b></p><ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

IT Support

NCCI Hospital Karachi

<p><b>Job Opportunity &ndash; ICU Technician (Night Shift)</b></p><p>NCCI Hospital is currently seeking a competent and dedicated <b>ICU Technician</b> for the <b>Night Shift</b>.</p><p><b>Shift Timing:</b> 8:00 PM to 8:00 AM<br/><b>Location:</b> NCCI Hospital, Saddar Karachi</p><p>Educational Qualification:</p><p>Intermediate (Pre-Medical preferred)<br/>Diploma / Certification in ICU Technician or Critical Care Technology from a recognized institute</p><p>Experience:</p><p>Relevant ICU / Critical Care experience preferred</p><p>Required Documents:</p><ul><li>Updated CV</li><li>CNIC Copy</li><li>Educational Certificates</li><li>Experience Certificates</li></ul><p>Interested candidates may appear for a <b>Walk-in Interview</b> at 10: 30 am on 11th &amp; 12th -May-2026 and send their resumes to hr@ncci.org.pk</p><p><b>HR Office, 2nd Floor, NCCI Hospital</b></p><p>Thank you.</p><p>Job Type: Full-time</p><p>Pay: Rs55,000.00 - Rs65,000.00 per month</p><p>Work Location: In person</p>

ICU Tech

Explore 666+ It support technician in Karachi this May. Find roles across top companies and apply now to boost your career.