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customer support specialist

it support technician

Arwen Tech

<div>
 Posted on Feb 25, 2026
 
 
 Title
 
 
 Internal Support
 
 
 Apply before
 
 
 Mar 31, 2026
 
 
 City
 
 
 Karachi
 
 
 
 Responsibilities
 
 
 
 
 Summary of Job Profile:
 
 
 
 The Internal Support will provide technical support and assist with maintaining the company&rsquo;s internal IT infrastructure, ensuring smooth operation of hardware, software, and network systems. This role involves troubleshooting user issues, system maintenance, and coordinating with teams to ensure reliability and efficiency of IT services within a fast-paced, technology-driven environment.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-level technical support to company employees for hardware, software, networking, and peripheral device issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
 </li>
 <li>
 Troubleshoot user issues related to operating systems, application software, email, and network connectivity.
 </li>
 <li>
 Manage user accounts, permissions, and access controls through internal systems.
 </li>
 <li>
 Support system updates, backups, and security patch management.
 </li>
 <li>
 Monitor IT infrastructure performance and promptly resolve IT-related incidents.
 </li>
 <li>
 Maintain documentation of support procedures, system configurations, and user guides.
 </li>
 <li>
 Assist in deploying internal IT projects, upgrades, and new technology roll-outs.
 </li>
 <li>
 Liaise with third-party vendors and service providers for hardware repairs and software licensing.
 </li>
 <li>
 Provide user training and support to increase technology adoption and compliance.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Knowledge, Skills, Abilities (KSA&rsquo;s) required to successfully perform the job:
 
 
 
 <ul>
 <li>
 Strong understanding of Windows operating systems and common business software applications.
 </li>
 <li>
 Basic networking knowledge including LAN, WAN, VPN, and connectivity troubleshooting.
 </li>
 <li>
 Proficiency in hardware installation, configuration, and troubleshooting.
 </li>
 <li>
 Familiarity with Active Directory and user account management.
 </li>
 <li>
 Good problem-solving skills with the ability to diagnose technical issues efficiently.
 </li>
 <li>
 Effective communication skills for supporting non-technical users.
 </li>
 <li>
 Ability to prioritize tasks and manage time within a dynamic work environment.
 </li>
 <li>
 Team player with a proactive attitude towards learning and process improvement
 
 
 </li>
 </ul>
 
 Education, Experience, License, Certification Required For The Position
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (4-years) in Computer Science, Information Technology, or a related field from recognized universities in Lahore, or Rawalpindi.
 </li>
 <li>
 2 to 3 years of experience in IT support roles, preferably providing internal support within an organization.
 
 
 </li>
 </ul>
 
 Competencies Required To Successfully Perform The Job
 
 
 
 
 Technical Competencies
 
 
 
 
 Behavioral/General Competencies
 
 
 
 <ul>
 <li>
 Windows OS installation, configuration, and troubleshooting.
 </li>
 <li>
 Basic networking troubleshooting skills (IP addressing, DNS, DHCP)
 </li>
 <li>
 Experience with ticketing systems and remote support tools.
 </li>
 <li>
 Knowledge of IT security principles and endpoint protection basics.
 </li>
 <li>
 Customer service-oriented with strong interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks simultaneously.
 </li>
 <li>
 Detail-oriented with strong analytical skills.
 </li>
 <li>
 Adaptable to new technologies and open to continuous learning.
 </li>
 <li>
 Collaborative mindset and willingness to share knowledge with team members.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Excellent Salary
 </li>
 <li>
 Fuel Allowance
 </li>
 <li>
 Internet Allowance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Annual Bonus
 </li>
 </ul>
</div>

Internal Support

Job description:Location: Naya Nazimabad - Gymkhana04:00PM to 12:00AMJob Summary:The IT Support Officer will be responsible for providing technical assistance and support to staff and clients within the organization. This role includes diagnosing hardware and software problems, managing and troubleshooting IT systems, maintaining network infrastructure, and ensuring smooth IT operations. The IT Support Officer will also be responsible for escalating more complex issues to higher-level technical support when necessary.Key Responsibilities:<ul><li>Provide first-line support to resolve hardware, software, and network-related issues.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Assist employees with setting up and troubleshooting computers, printers, and other peripherals.</li><li>Perform routine maintenance of IT equipment, ensuring optimal performance.</li><li>Install, configure, and update operating systems, applications, and security patches.</li><li>Monitor system performance and identify potential issues before they escalate.</li><li>Troubleshoot and resolve basic network connectivity issues.</li><li>Assist with the configuration and maintenance of routers, switches, and firewalls.</li><li>Maintain network documentation and ensure data backups are performed regularly.</li><li>Ensure compliance with organizational IT policies and procedures.</li><li>Implement security measures to protect data and systems from cyber threats.</li><li>Monitor IT systems for potential vulnerabilities or breaches.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Legendesk

Key Responsibilities:<ul><li>Respond to and resolve hardware, software and network issues for end-users.</li><li>Install, configure and maintain desktops, laptops, peripherals and mobile devices.</li><li>Manage user accounts, permissions and access (e.g., Active Directory, Office 365).</li><li>Monitor systems, apply updates/patches, and enforce security policies.</li><li>Maintain documentation of IT assets, support activities, and resolution steps.</li><li>Provide support via ticketing system, phone, email or in-person and escalate when needed.</li></ul>Requirements / Skills:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science or equivalent experience.</li><li>Experience in IT support or related technical role of 1 to 2 years.</li><li>Good knowledge of Windows (and/or macOS), office applications and basic networking.</li><li>Strong troubleshooting, communication and user-service skills.</li></ul>Shift: Night - 9 pm to 6 am or 7 pm to 4 am.Location: DHA, Phase 6.Benefits:<ul><li>Pick n Drop.</li><li>Foodpanda Allowance.</li><li>Loyalty Fund.</li><li>Medical.</li><li>EDAs.</li></ul>Job Type: Full-timePay: Up to Rs55,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift? *</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Work Location: In person

IT Support Executive

Direction Schools

Job SummaryWe are seeking a skilled and proactive IT Support &amp; Systems Technical Officer to manage and maintain our organization&rsquo;s IT infrastructure. The ideal candidate will be responsible for providing technical support, ensuring smooth operation of computer systems, assisting with ERP implementation, and maintaining network security and efficiency.Key Responsibilities<ul><li>Provide technical support for computers, printers, networks, and other IT equipment.</li><li>Install, configure, and maintain hardware, software, and operating systems.</li><li>Assist in ERP system implementation, maintenance, and troubleshooting.</li><li>Monitor and maintain LAN/WAN networks, internet connectivity, and Wi-Fi systems.</li><li>Manage user accounts, permissions, and data security.</li><li>Perform system updates, backups, and virus protection management.</li><li>Troubleshoot and resolve IT-related issues for staff and management.</li><li>Maintain documentation of IT systems, assets, and technical procedures.</li><li>Coordinate with vendors for hardware repairs and software licensing when required.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support, system administration, or related role.</li><li>Experience with ERP implementation or support is highly preferred.</li><li>Knowledge of Windows operating systems, networking, and troubleshooting.</li><li>Familiarity with network security, backups, and system monitoring tools.</li><li>Strong problem-solving and communication skills.</li></ul>Preferred Skills<ul><li>Experience managing school or office IT infrastructure.</li><li>Knowledge of database management and server administration.</li><li>Ability to handle multiple technical issues efficiently.</li></ul>Job Type: Full-timeWork Location: In person

IT Support & Systems Technical Officer

AIMS SERVICES AND CONSULTANCY PARTNERS (PRIVATE) LIMITED

Job Timing Evening/NightBasic knowledge is sufficient &ndash; not looking for highly experienced candidates.Requirements:<ul><li>Windows installation &amp; basic troubleshooting</li><li>Basic networking knowledge</li><li>Familiarity with MikroTik device setup</li><li>Basic hardware understanding</li></ul>If you&rsquo;re eager to learn and grow, feel free to apply.Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

IT Support Assistant

Reboot Monkey

<div>
 
 About The Role
 
 
 
 We are seeking an experienced
 
 Data Center Technician
 
 for freelance/contract work in
 
 Karachi, PK
 
 . This is an on-site position supporting mission-critical infrastructure at premier data center facilities.
 
 
 
 Compensation
 
 
 
 
 $6-8/hr
 
 (USD hourly)
 
 
 Rates vary based on experience level and project complexity. Emergency and after-hours work may qualify for premium rates.
 
 
 Engagement Type
 
 
 <ul>
 <li>
 Contract/Freelance basis
 </li>
 <li>
 Flexible scheduling available
 </li>
 <li>
 Project-based or ongoing support
 </li>
 <li>
 Remote hands and smart hands services
 
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Perform hardware installations, decommissions, and migrations
 </li>
 <li>
 Execute structured cabling (copper and fiber optic)
 </li>
 <li>
 Conduct server racking, stacking, and labeling
 </li>
 <li>
 Perform cross-connects and patch panel work
 </li>
 <li>
 Troubleshoot connectivity and hardware issues
 </li>
 <li>
 Document all work with photos and detailed notes
 </li>
 <li>
 Coordinate with remote NOC and client teams
 </li>
 <li>
 2+ years data center or IT infrastructure experience
 </li>
 <li>
 Strong cabling skills (Cat5e/6/6a, single-mode/multi-mode fiber)
 </li>
 <li>
 Experience with server hardware (Dell, HP, Supermicro)
 </li>
 <li>
 Ability to lift 50+ lbs and work in raised floor environments
 </li>
 <li>
 Own transportation and ability to work on-site
 </li>
 <li>
 Professional communication skills in English
 </li>
 <li>
 Data center certifications (CDCP, CDCS, or similar) - preferred
 </li>
 <li>
 Network certifications (CCNA, CompTIA Network+) - preferred
 </li>
 <li>
 Experience with DCIM and ticketing systems - preferred
 </li>
 <li>
 Familiarity with major colocation providers - preferred
 </li>
 <li>
 Standard tools: screwdrivers, cable testers, label makers, fiber inspection equipment
 </li>
 </ul>
</div>

Data Center Technician - PK - Karachi - On-site

Explore 1325+ It support technician in Karachi this March. Find roles across top companies and apply now to boost your career.

1325 it support technician jobs In Karachi

Internal Support

IT Support Officer

IT Support Executive

IT Support & Systems Technical Officer

IT Support Assistant

Data Center Technician - PK - Karachi - On-site

Data Center Technician - PK - Karachi - On-site