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technical support engineer Jobs in Riyadh

technical support engineer

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technology service analyst

it support technician

EIL Global

Overview We are looking for an experienced IT Field Service Technician to provide end-user support across Windows and macOS environments. The role involves troubleshooting hardware/software issues, managing IT assets, and delivering excellent on-site and remote support.Key Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, and peripherals.</li><li>Troubleshoot and resolve OS/application issues (Windows &amp; macOS).</li><li>Handle escalated issues from Level 1 support.</li><li>Install, configure, and maintain end-user equipment/software.</li><li>Manage IT assets, inventory, and equipment disposal.</li><li>Log and track tickets, prepare service reports, and analyze performance data.</li></ul>Requirements<ul><li>3+ years in IT support/field service.</li><li>Strong knowledge of Windows &amp; macOS troubleshooting.</li><li>Proficiency in Microsoft Office (Excel for reports/analysis).</li><li>Experience with Active Directory, DNS, DHCP (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Familiarity with ticketing/ITSM tools (e.g., ServiceNow).</li></ul>Nice to Have<ul><li>Certifications: CompTIA A+, Network+, ITIL.</li><li>Ability to lift/move equipment (up to 50 lbs).</li><li>Flexible to work extended or on-call hours.</li></ul>Job Type: Contract Contract length: 12 monthsPay: &#65020;5,000.00 - &#65020;6,000.00 per monthApplication Question(s):<ul><li>Please mention your current residential status and visa duration if applicable. </li></ul>Experience:<ul><li>Desktop/IT Support both Windows and Mac: 3 years (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Field Service Engineer

Kafaat Business Solutions شركة كفاءات حلول الأعمال

<div>
 
 
 About Kafaat:
 
 
 
 Kafa&rsquo;at is a premier company in providing HR services including training, development and management consulting in Saudi Arabia. Since its establishments, Kafa&rsquo;at has been thriving the spirit of productivity and excellence in a highly competitive market. The availability of specialized skillful staff, state of-the art infrastructure and large investment flow, the company has the capability to create comprehensive solutions and development for our partners needs in the areas where it works.
 
 
 
 
 
 
 Client for Kafaat is looking for IT Specialist.
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The IT Specialist is responsible to provide 1st level IT support to all corporate office users and to administer the office infrastructure and systems. This role is essential in ensuring seamless operations across Microsoft 365 services, secure and efficient network performance, and robust firewall protection. The IT Specialist will work closely with Curators and internal teams to maintain high standards of system availability, security, and user support.
 
 
 
 
 
 
 
 
 
 Job Responsibilities :
 
 
 
 
 First-Level Curator Support
 
 
 <ul>
 <li>
 Provide first-level support to Curators, ensuring their IT needs are met promptly and efficiently.
 </li>
 <li>
 Troubleshoot issues, provide technical assistance, and ensure Curators have the necessary tools and resources to perform their duties effectively.
 </li>
 <li>
 Provide Tier 1 support for internal systems used by Curators and departments such as Finance, Purchasing, HR, and productivity solutions.
 </li>
 <li>
 Coordinate with vendors for system updates, maintenance, and escalated troubleshooting.
 </li>
 </ul>
 
 
 Microsoft 365 Administration
 
 
 <ul>
 <li>
 Manage user accounts, licenses, and access controls across Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
 </li>
 <li>
 Provide technical support and training to Curators on Microsoft 365 tools.
 </li>
 <li>
 Ensure data integrity and compliance with internal IT and data protection policies.
 </li>
 </ul>
 
 
 Network Infrastructure
 
 
 <ul>
 <li>
 Monitor and maintain the corporate office&rsquo;s LAN/WAN infrastructure, including switches, routers, and wireless access points.
 </li>
 <li>
 Troubleshoot connectivity issues affecting internal systems or Curator operations.
 </li>
 <li>
 Optimize network performance to support enterprise applications and communication tools.
 </li>
 </ul>
 
 
 Firewall &amp; Cybersecurity
 
 
 <ul>
 <li>
 Configure and manage firewall systems to safeguard corporate data and systems.
 </li>
 <li>
 Monitor for threats and vulnerabilities; respond to incidents in coordination with IT leadership.
 </li>
 <li>
 Implement cybersecurity best practices in line with Saudi regulatory requirements.
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate documentation of network diagrams, system configurations, and IT procedures.
 </li>
 <li>
 Prepare regular reports on system performance, incidents, and project updates for the Executive Director of IT.
 </li>
 </ul>
 
 
 Other Tasks and Projects
 
 
 <ul>
 <li>
 Complete any other ad hoc tasks as assigned by the ED IT or CISO.
 </li>
 <li>
 Participate in special projects, assist with IT initiatives, and provide support for various IT-related activities as needed.
 </li>
 </ul>
 
 
 
 
 
 Job Qualification and Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Minimum 3 years of experience in IT support or systems administration, preferably in a corporate or hospitality
 </li>
 <li>
 Excellent troubleshooting, communication, and customer service skills.
 </li>
 <li>
 Technical Proficiency: Strong knowledge of Microsoft 365 applications and user management.
 </li>
 <li>
 Network Management: Expertise in LAN/WAN infrastructure, troubleshooting, and optimization.
 </li>
 <li>
 Cybersecurity: Proficiency in firewall management, threat monitoring, and regulatory compliance.
 </li>
 <li>
 Familiarity with hospitality and finance platforms (e.g. Procurement BirchStreet, InforSun, etc) is a plus.
 </li>
 <li>
 Documentation Skills: Ability to maintain accurate IT documentation and prepare performance reports.
 </li>
 <li>
 Curator Support: Strong skills in providing first-level support to Curators.
 </li>
 <li>
 Project Management: Capability to handle ad hoc tasks, special projects, and IT initiatives
 </li>
 </ul>
 
 
</div>

IT Specialist

معهد الصناعات الغذائية-Food Industries Polytechnic

<div>
 We are seeking a dedicated and skilled IT Support Admin to join our team in Kharj City, Saudi Arabia. The ideal candidate will possess a Bachelor's degree in IT System Network Administration and demonstrate a strong commitment to providing exceptional technical support and solutions to our clients.
 
 
 Location: Food Industries Polytechnic (FIP), Al Kharj, Saudi Arabia
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Technical Infrastructure Management:
 
 
 </li>
 </ul>
  Manage and maintain network infrastructure
 
 
  Server administration (Windows Server, Active Directory)
 
 
  CCTV system maintenance and monitoring
 
 
  IP Telephony system administration
 
 
  Database management and maintenance
 
 
 <ul>
 <li>
 Educational Technology Support:
 
 
 </li>
 </ul>
  Learning Management System (LMS) administration
 
 
  Support for digital classrooms and labs
 
 
  Management of student/faculty technical resources
 
 
  Educational software deployment and maintenance
 
 
 <ul>
 <li>
 Programming &amp; Web Development:
 
 
 </li>
 </ul>
  Python programming for automation and tools development
 
 
  PHP development for internal applications
 
 
  WordPress management for institutional website
 
 
  Custom application development for educational needs
 
 
 <ul>
 <li>
 Security &amp; Compliance:
 
 
 </li>
 </ul>
  Implement cybersecurity measures
 
 
  Manage backup and recovery systems
 
 
  Monitor network security
 
 
  Ensure compliance with Saudi educational standards
 
 
 <ul>
 <li>
 User Support:
 
 
 </li>
 </ul>
  Provide technical support to staff and students
 
 
  Manage help desk operations
 
 
  Conduct technical training sessions
 
 
  Documentation and knowledge base maintenance
 
 
 
 Required Skills
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Network administration (Cisco preferred)
 </li>
 <li>
 Windows Server/Active Directory
 </li>
 <li>
 Python programming
 </li>
 <li>
 PHP development
 </li>
 <li>
 WordPress management
 </li>
 <li>
 Database administration (SQL)
 </li>
 <li>
 LMS platforms
 </li>
 <li>
 Backup and recovery systems
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
  Bachelor's degree in IT, Computer Science, or a related field
 
 
  Relevant technical certifications (CCNA, MCSE, etc.)
 
 
  Understanding of educational technology requirements
 
 
 
 Experience
 
 
 
  5+ years in IT administration
 
 
 
  Experience In Educational Institutions Preferred
 
 
 
  Demonstrated programming expertise
 
 
  Project management experience
 
 
 
 Additional Requirements
 
 
 
  Fluent in Arabic &amp; English
 
 
  Understanding of Saudi educational system
 
 
  Ability to work in an educational environment
 
 
 If you are a proactive problem-solver with a passion for technology and a desire to contribute to our dynamic team, we encourage you to apply for this exciting opportunity.
</div>

IT Support Admin

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related inquiries.</li>
<li>Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.</li>
<li>Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.</li>
<li>Assist users with application software and business software issues.</li>
<li>Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.</li>
<li>Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.</li>
<li>Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.</li>
<li>Conduct training sessions for users on new software and tools when applicable.</li>
<li>Proactively identify areas for improvement in help desk processes and recommend enhancements.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a help desk or technical support role.</li>
<li>Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.</li>
<li>Familiarity with common operating systems (Windows, MacOS) and software applications.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Ability to manage multiple tasks and work in a fast-paced environment.</li>
</ul>Benefits
Comprehensive benefits package</div>

Specialist - Help Desk

ترشيد | TARSHID

<div>
 
 
 
 About Tarshid:
 
 
 
 
 
 
 
 Tarshid is the National Energy Services Company, established by the Public Investment Fund to catalyze the development of a more energy efficient Saudi Arabia. The launch of Tarshid is a result of a collaborative effort between the Ministry of Energy, Ministry of Finance and the Saudi Energy Efficiency Center. Tarshid aims to be a pioneer in the energy efficiency field and to build towards a more sustainable future. Tarshid has a mandate to develop, fund and manage impactful energy efficiency projects in government and commercial sectors that achieve significant energy savings for the Kingdom.
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 The jobholder is responsible for ensuring effective operation, monitoring, and end-user satisfaction in IT services across the organization. This role oversees the Level 1 Service Desk, manages IT monitoring platforms, and owns the ticketing system along with all ITIL processes to ensure service excellence. The Lead acts as the primary escalation point for operational and end-users issues, coordinates with internal IT teams, related vendors and managed service providers, and ensures all services meet agreed SLAs, business expectations, and continuously enhance user satisfaction.
 
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 
 
 
 Service Desk &amp; End-User Support:
 
 
 <ul>
 <li>
 Lead and oversee the Level 1 Service Desk operations to ensure effective incident resolution and request fulfillment.
 </li>
 <li>
 Implement, enforce, and govern ITIL-based processes across incident, problem, change, and request management.
 </li>
 <li>
 Act as the primary escalation point for IT support issues impacting business users.
 </li>
 <li>
 Monitor end-user satisfaction and drive service improvements through feedback and metrics.
 </li>
 </ul>
 
 
 Monitoring &amp; Service Continuity:
 
 
 <ul>
 <li>
 Manage enterprise monitoring platforms to ensure proactive detection of service disruptions.
 </li>
 <li>
 Establish and refine monitoring thresholds, escalation paths, and incident response playbooks.
 </li>
 <li>
 Coordinate incident and problem management with internal IT teams to ensure timely resolution.
 </li>
 </ul>
 
 
 ITIL Process Ownership &amp; Governance:
 
 
 <ul>
 <li>
 Own and continuously improve ITIL processes across the organization.
 </li>
 <li>
 Ensure process adherence by vendors and internal teams.
 </li>
 <li>
 Maintain accurate service catalog, CMDB, and documentation for IT services.
 </li>
 </ul>
 
 
 Vendor &amp; Partner Coordination:
 
 
 <ul>
 <li>
 Oversee performance of related managed service partners delivering IT operations and L1 support.
 </li>
 <li>
 Review vendor SLA reports, track performance trends, and drive corrective action plans where needed.
 </li>
 <li>
 Lead governance meetings with related vendors to review incidents, SLAs, and improvement opportunities.
 </li>
 </ul>
 
 
 Service Excellence &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Measure and improve IT service performance, aligning with business needs and user expectations.
 </li>
 <li>
 Drive initiatives to enhance IT service delivery efficiency, automation, and self-service adoption.
 </li>
 <li>
 Provide regular reporting on IT service KPIs, trends, and improvement actions.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experience &amp; Skills :
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or equivalent, or any related field
 </li>
 <li>
 Relevant Professional Certification is preferred (ITIL, etc.) is preferred
 </li>
 <li>
 5+ years of experience in IT Infrastructure /IT Engineer; preferably within an Energy industry.
 </li>
 <li>
 Proficiency level in English required, and fluency in Arabic is preferred.
 </li>
 </ul>
 
 
 Technical &amp; Process Expertise:
 
 
 <ul>
 <li>
 Strong knowledge of ITIL service management framework and best practices.
 </li>
 <li>
 Experience managing service desks, ITSM/ticketing platforms (e.g., ServiceNow, ManageEngine, Remedy).
 </li>
 <li>
 Understanding of IT monitoring tools and event correlation systems.
 </li>
 <li>
 Knowledge of service delivery in a managed services environment.
 </li>
 </ul>
 
 
 Governance &amp; Oversight:
 
 
 <ul>
 <li>
 Proven track record in SLA monitoring, vendor governance, and performance management.
 </li>
 <li>
 Ability to design, implement, and enforce IT service management policies and processes.
 </li>
 <li>
 Experience with audits, compliance checks, and service reviews.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong customer service orientation and user advocacy.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with the ability to identify root causes and implement improvements.
 </li>
 <li>
 Ability to manage priorities in a high-demand environment
 </li>
 </ul>
 
 
 
 
 
 
 Job Benefits:
 
 
 
 <ul>
 <li>
 Bonus
 </li>
 <li>
 Vacation Days
 </li>
 <li>
 VIP Medical Insurance
 </li>
 <li>
 School Assistance
 </li>
 <li>
 Wala Plus
 </li>
 <li>
 Annual Air Ticket
 </li>
 <li>
 Mobile Allowance
 </li>
 <li>
 Wellness Allowance
 </li>
 </ul>
 
 
</div>

IT Support Lead (IT Service Management & Support)

2P Perfect Presentation

<div>
 
 We are seeking a reliable and customer-focused
 
 Helpdesk Technician
 
 to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring timely resolution and excellent user experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide first-line technical support via phone, email, or in person
 </li>
 <li>
 Diagnose and resolve hardware, software, and basic network issues
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and peripherals
 </li>
 <li>
 Set up and manage user accounts, passwords, and access rights
 </li>
 <li>
 Escalate complex issues to appropriate support levels
 </li>
 <li>
 Document issues, solutions, and support processes in ticketing system
 </li>
 <li>
 Assist in onboarding and IT setup for new employees
 </li>
 <li>
 Maintain inventory of IT assets and equipment
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Diploma or Bachelor's degree in IT, Computer Science, or related field
 </li>
 <li>
 2+ years of experience in a Helpdesk or IT support role
 </li>
 <li>
 Good knowledge of Windows OS, Microsoft Office, and basic networking
 </li>
 <li>
 Familiarity with Active Directory and Office 365 administration
 </li>
 <li>
 Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Ability to work independently and manage time effectively
 </li>
 <li>
 A+ or ITIL certification is a plus
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 .Desktop and laptop troubleshooting
 </li>
 <li>
 Windows OS &amp; Microsoft Office support
 </li>
 <li>
 Basic networking (IP, DNS, DHCP)
 </li>
 <li>
 Printer and peripheral support
 </li>
 <li>
 User account management (AD, O365)
 </li>
 <li>
 Ticketing systems and documentation
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Time management and multitasking
 </li>
 <li>
 Remote support tools (e.g., AnyDesk, TeamViewer)
 </li>
 </ul>
 
 
</div>

Help Desk Technician

EJADA

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 As a Field Support Engineer, the Engineer will play a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility will be to respond to and resolve various IT-related issues and requests, ensuring minimal disruption to the operations of the business.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Performing on site troubleshooting through diagnostic techniques and pertinent questions.
 </li>
 <li>
 Determining the best solution based on the issue and details provided by customers.
 </li>
 <li>
 Support users 24/7 on site ( 8 hours per shift ).
 </li>
 <li>
 Providing technical support across the building.
 </li>
 <li>
 Perform on site troubleshooting through diagnostic techniques and pertinent questions.
 </li>
 <li>
 Direct unresolved issues to the next level of support personnel.
 </li>
 <li>
 Provide accurate information on IT products or services.
 </li>
 <li>
 Record events and problems and their resolution in logs.
 </li>
 <li>
 Follow-up and update customer status and information.
 </li>
 <li>
 Pass on any feedback or suggestions by customers to the appropriate internal team.
 </li>
 <li>
 Identify and suggest possible improvements on procedures.
 </li>
 <li>
 Installing and configuring computer hardware, software, systems, networks, printers and scanners.
 </li>
 <li>
 Monitoring and maintaining computer systems and networks.
 </li>
 <li>
 Responding in a timely manner to service issues and requests.
 </li>
 <li>
 Setting up accounts for new users.
 </li>
 <li>
 Repairing and replacing equipment as necessary.
 </li>
 <li>
 Testing new technology.
 </li>
 <li>
 Possibly training more junior staff members.
 </li>
 <li>
 Travel within the city and outside the city to provide technical support.
 </li>
 <li>
 Do a Preventive maintenance regularly.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Diploma/Bachelor's degree in information technology, computer science or a related field.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 
 
 3+ years professional experience.
 
 
 
 
 
 
 Job-Specific Skills:
 
 
 
 
 
 <ul>
 <li>
 Proven experience as a IT service Desk technician or other customer support role.
 </li>
 <li>
 Good understanding of computer systems, mobile devices and other tech products.
 </li>
 <li>
 Ability to diagnose and resolve basic technical issues.
 </li>
 <li>
 Proficiency in Arabic / English.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Customer-oriented and cool-tempered.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Basic understanding of IT infrastructure and technologies.
 </li>
 <li>
 Basic understanding of Windows and related software.
 </li>
 <li>
 Basic understanding of Security and network.
 </li>
 <li>
 Problem-solving and troubleshooting abilities.
 </li>
 <li>
 Ability to work effectively under pressure and multitask in a fast-paced environment.
 </li>
 <li>
 Experience with ticketing systems and remote support tools.
 </li>
 <li>
 Customer service-oriented mindset.
 </li>
 </ul>
</div>

Field Support Engineer

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