sales engineer

safety engineer

senior sales engineer

backend engineer

it support services , l1

technical support engineer

Astek Middle East

<div>
 <p>
  🔹
  <strong>
   Job Title:
  </strong>
  Technical Support Engineer
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, KSA (Onsite)
 </p>
 <p>
  We are looking for a
  <strong>
   Technical Support Engineer
  </strong>
  to provide reliable Level 1 IT support and ensure smooth day-to-day IT operations across the organization.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide Level 1 support for hardware, software, and network-related issues, and escalate unresolved incidents when required.
  </li>
  <li>
   Install, configure, and maintain laptops, desktops, mobile devices, printers, IP phones, monitors, and other IT peripherals.
  </li>
  <li>
   Ensure proper cable management and readiness of meeting room IT equipment and TV displays.
  </li>
  <li>
   Manage IT assets and inventory, including tracking, labeling, documentation, and storeroom organization.
  </li>
  <li>
   Support employee onboarding and offboarding by preparing devices and collecting IT assets.
  </li>
  <li>
   Log and document all incidents, service requests, and asset changes, and assist with periodic reporting.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Windows, macOS, iOS, and Microsoft 365.
  </li>
  <li>
   Hands-on experience with hardware troubleshooting (laptops, desktops, printers, IP phones).
  </li>
  <li>
   Strong organizational skills with experience in IT asset management.
  </li>
  <li>
   Good communication skills and a customer-focused mindset.
  </li>
 </ul>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <ul>
  <li>
   Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or a related field.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

TechBiz Global GmbH

<div><p>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a <b>Enablement Officer/Solution Engineer</b> to join one of our <b>clients</b>' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.</p><p></p><p><b><br>
Responsibilities:</b></p><p><b>
Pre-Sales &amp; Demo</b></p><ul><li><p>
Deliver <b>high-quality product demos</b> to prospects and clients.</p></li><li><p>
Support Commercial Managers and Technical Account Managers with <b>technical answers, solution design, and integration guidance</b> during the sales cycle.</p></li><li><p>
Translate business requirements into <b>technical recommendations</b> for clients.</p></li></ul><p><b>
Integrations &amp; Go-Live</b></p><ul><li><p>
Lead the full technical onboarding process for B2BINPAY clients.</p></li><li><p>
Review and validate integration designs, API flows, and implementation approaches.</p></li><li><p>
Work directly with client developers to ensure <b>smooth, correct, and efficient integration</b>.</p></li><li><p>
Own the <b>go-live process</b>, from first call to successful production launch.</p></li><li><p>
Ensure clients follow best practices when integrating with <b>CRMs, back-office systems, wallets, and payment flows</b>.</p></li></ul><p><b>
Technical Expertise</b></p><ul><li><p>
Become an expert in the B2BINPAY API, documentation, architecture, and workflows.</p></li><li><p>
Translate complex technical concepts into clear, actionable guidance for non-technical clients.</p></li><li><p>
Investigate, troubleshoot, and resolve integration-related issues.</p></li><li><p>
Collaborate with internal product &amp; engineering teams to escalate or resolve technical blockers.</p></li></ul><p><b>
Client Support &amp; Success</b></p><ul><li><p>
Act as the <b>primary technical point of contact</b> for clients during onboarding and integration.</p></li><li><p>
Support Technical Account Managers with technical clarifications and operational questions.</p></li><li><p>
Advise customers on <b>best practices for crypto payment infrastructure</b>, security, and integrations.</p></li><li><p>
Ensure that every client receives a <b>professional, structured, and reliable</b> technical experience.</p></li></ul><p><b>
Vendor &amp; Partner Coordination</b></p><ul><li><p>
Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks.</p></li><li><p>
Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met.</p></li></ul><p></p><p><b><br>
Mandatory Experience</b></p><ul><li><p>
Proven experience as a <b>Solution Engineer</b>, <b>Integration Engineer</b>, or <b>Technical Consultant</b> in a SaaS or fintech environment.</p></li><li><p>
Hands-on experience with <b>crypto payments</b>, payment systems, PSP/API integrations, or wallet infrastructure.</p></li><li><p>
Strong background in <b>client-facing roles</b>, pre-sales, and technical support.</p></li><li><p>
Ability to read, understand, and explain API documentation.</p></li><li><p>
Demonstrated ability to manage technical integrations end-to-end.</p></li></ul><p></p><p><b>
Skills &amp; Competencies</b></p><ul><li><p><b>
Perfect English</b> &mdash; written and verbal.</p></li><li><p>
Excellent communication skills, capable of interacting with both technical and non-technical stakeholders.</p></li><li><p>
Strong problem-solving ability with a structured and analytical approach.</p></li><li><p>
High ownership mindset: able to drive integrations to completion without micromanagement.</p></li><li><p>
Ability to operate in a fast-paced, high-expectation environment.</p></li><li><p>
Professionalism, reliability, and a positive, solution-oriented mindset.</p></li></ul></div><p></p>

Enablement Officer/Solution Engineer

Hosuk Travel

<div><p>Hosuk Travels, a customer-focused travel management company in <b>Riyadh</b>, is seeking a skilled and dependable <b>IT Support Engineer</b> to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
<p>At <b>Hosuk Travels</b> in Riyadh, the <b>IT Support Engineer</b> plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</p></div>

IT Support Engineer

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS&trade; software-based audio, video and control Ecosystem.
 <br/>
 <br/>
 By joining QSC, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
 <br/>
 <br/>
 To strengthen our MEA team in Saudi Arabia, we are looking for a full-time:
 <br/>
 <br/>
 <strong>
  Applications Engineer Saudi Arabia (m/f/d)
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 In the role of Applications Engineer, your role is to support and deliver the highest quality technical support to the MEA systems integrators, consultants and end users. Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Qsys and other specialist QSC platforms. The focus of your work is in the following areas:
 <br/>
 <br/>
 <ul>
  <li>
   Provide applications support and QSC Training content to the MEA market.
  </li>
  <li>
   Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.
  </li>
  <li>
   Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.
  </li>
  <li>
   Track and monitor system issues through to resolution, within agreed time limits.
  </li>
  <li>
   Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
  </li>
  <li>
   Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.
  </li>
  <li>
   Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
  </li>
  <li>
   Document technical knowledge in the form of notes and manuals.
  </li>
  <li>
   Maintain and build an excellent relationship with customers and end users.
  </li>
  <li>
   In conjunction with the product development teams participate in market research, competitor and customer surveys.
  </li>
  <li>
   Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
  </li>
  <li>
   Attend industry training and develop relevant knowledge and skills to enhance performance.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Your profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education to degree level or qualification in industry relevant field such as sound engineering
  </li>
  <li>
   Proven work experience as a Technical Support Engineer, installation Engineer, Commissioning Technician or similar role
  </li>
  <li>
   Strong experience in supporting audio visual or IT infrastructure services is key
  </li>
  <li>
   Commercially astute with the ability to understand a complex sales process
  </li>
  <li>
   Proven expertise managing complex systems within a corporate AV/IT environment
  </li>
  <li>
   Supported products and services NOT exclusively based on hardware
  </li>
  <li>
   Supported products and services to Tier 1 integrators and end users
  </li>
  <li>
   Capable of working with Visio and Autocad, as well as EASE Focus/Address.
  </li>
  <li>
   Well organised to manage conflicting priorities
  </li>
  <li>
   Excellent problem-solving skills individually and as part of a team
  </li>
  <li>
   Strong people management and leadership skills
  </li>
  <li>
   Confident and engaging presentation skills
  </li>
  <li>
   Excellent communication skills &ndash; with the ability to translate technical information for all types of audiences
  </li>
  <li>
   Excellent communication skills (both verbal and written)
  </li>
  <li>
   Fluent English language skills (both verbal and written)
  </li>
  <li>
   Fluent Arabic language skills (both verbal and written) would be an additional benefit
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A varied task in an internationally very successful company
  </li>
  <li>
   The opportunity to actively shape a global company
  </li>
  <li>
   An attractive salary package
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Have we aroused your interest?
 </strong>
 We look forward to receiving your application!
</div>


Applications Engineer Saudi Arabia

<div>Overview:
<p>
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS&trade; software-based audio, video and control Ecosystem.</p><p>
By joining QSC, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.</p><div><br>
To strengthen our MEA team in Saudi Arabia, we are looking for a full-time:</div><div></div><div><b><br>
Applications Engineer Saudi Arabia (m/f/d)</b></div>
Responsibilities:
<div>
In the role of Applications Engineer, your role is to support and deliver the highest quality technical support to the MEA systems integrators, consultants and end users. Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Qsys and other specialist QSC platforms. The focus of your work is in the following areas:</div><br>
<div></div><ul><li>
Provide applications support and QSC Training content to the MEA market.</li><li>
Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.</li><li>
Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.</li><li>
Track and monitor system issues through to resolution, within agreed time limits.</li><li>
Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).</li><li>
Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.</li><li>
Manage the follow up procedure to ensure systems are fully functional after troubleshooting.</li><li>
Document technical knowledge in the form of notes and manuals.</li><li>
Maintain and build an excellent relationship with customers and end users.</li><li>
In conjunction with the product development teams participate in market research, competitor and customer surveys.</li><li>
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.</li><li>
Attend industry training and develop relevant knowledge and skills to enhance performance.</li></ul><br>
<div></div>
Qualifications:
<div><b>
Your profile</b></div><br>
<div></div><ul><li>
Education to degree level or qualification in industry relevant field such as sound engineering</li><li>
Proven work experience as a Technical Support Engineer, installation Engineer, Commissioning Technician or similar role</li><li>
Strong experience in supporting audio visual or IT infrastructure services is key</li><li>
Commercially astute with the ability to understand a complex sales process</li><li>
Proven expertise managing complex systems within a corporate AV/IT environment</li><li>
Supported products and services NOT exclusively based on hardware</li><li>
Supported products and services to Tier 1 integrators and end users</li><li>
Capable of working with Visio and Autocad, as well as EASE Focus/Address.</li><li>
Well organised to manage conflicting priorities
</li><li>Excellent problem-solving skills individually and as part of a team</li><li>
Strong people management and leadership skills</li><li>
Confident and engaging presentation skills</li><li>
Excellent communication skills &ndash; with the ability to translate technical information for all types of audiences</li><li>
Excellent communication skills (both verbal and written)</li><li>
Fluent English language skills (both verbal and written)</li><li>
Fluent Arabic language skills (both verbal and written) would be an additional benefit</li></ul><div></div><div><b><br>
We offer</b></div><ul><li>
A varied task in an internationally very successful company</li><li>
The opportunity to actively shape a global company</li><li>
An attractive salary package</li></ul><div></div><div><b><br>
Have we aroused your interest? </b>We look forward to receiving your application!</div></div>

ROHDE & SCHWARZ GmbH & Co. KG

<div><h1 class="jobSectionHeader"><b>Systems Engineering </b><b>:</b><b> </b><b>System Engineer
</b></h1><div><div>
</div></div><div><div><div><div><div><div>Contact</div>
<div></div><div><p>Your Rohde &amp; Schwarz recruiting team is looking forward to receiving your application.
</p>
</div></div></div></div><div><div><div><div>Info</div>
<div><div><div>City/region</div>
<div>Riyadh (SA)</div>
<div>Entry level</div>
<div>Professionals</div>
<div>Employment Type</div>
<div>Full-time, unlimited</div>
<div>Ref. Number</div>
<div>15145</div>
</div></div></div></div></div><div></div><div><div><div>
<div></div><div>more</div>
</div></div></div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Your tasks
</b></h2><ul><li>Job Responsibilities</li>
<li>Provide technical and commercial support for sales and bids (cost estimates, RFP compliance, statements of compliance, technical documents and customer approvals).</li>
<li>Define and develop R&amp;S system architectures and operating solutions; perform site surveys and finalize designs.</li>
<li>Configure system hardware and software; create work packages with guidance and instructions for project and service teams.</li>
<li>Plan and manage project resources and staffing (engineers/technicians), assign responsibilities, and monitor cost and time budgets for work packages.</li>
<li>Coordinate closely with Project Management Office, project managers, technical heads and customers; prepare and submit progress reports and technical correspondence.</li>
<li>Ensure project quality, compliance with codes/standards, and HSE/safety for installation teams; initiate corrective actions as needed.</li>
<li>Oversee service operations and after sales support: regular inspections, preventive maintenance at remote sites, and coordination with local contractors Job Requirements</li>
<li>Degree in Engineering, Electrical/ Electronic, Network or Communication technology, or comparable field;</li>
<li>Minimum 5 years of professional experience in similar field;</li>
<li>RF engineering knowledge with practical application and exposure to radio communication technologies</li>
<li>Well-versed with IP networking technologies</li>
<li>Willingness to travel within the country but also outside within the region Middle East &amp; Africa and other countries</li>
<li>Independent and proactive manner of working;</li>
<li>Site management and supervision skills</li>
<li>Decision making ability and leadership skills</li>
<li>Excellent interpersonal and communication skills Workplace / Company R&amp;S Kingdom of Saudi Arabia:</li>
<li>Riyadh &ndash; Saudi Arabia Reporting to:</li>
<li>Head of Operation R&amp;S KSA</li>
</ul></div></div></div><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Exciting insights into Rohde &amp; Schwarz</b></h2>
<div><p>Our colleagues provide insider information about:</p>
<ul><li>Daily adventures and challenges</li>
<li>Our passionate team</li>
<li>The technologies behind the innovative projects and solutions</li>
</ul></div></div></div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Your qualifications
</b></h2><ul><li>...</li>
<li>...</li>
<li>...</li>
</ul></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Interested?
</b></h2>Dann freuen wir uns auf Ihre Bewerbung! Am besten bewerben Sie sich online mit der Kennziffer. Bei Fragen k&ouml;nnen Sie sich jederzeit gerne &uuml;ber LinkedIn oder XING an Ihren Recruiting-Kontakt wenden.<br>
<br>
Wir f&ouml;rdern Chancengleichheit und begr&uuml;&szlig;en Bewerbungen von Menschen mit und ohne Behinderung. Wir bieten eine inklusive Arbeitsumgebung, in der alle Menschen ihre F&auml;higkeiten und Talente entfalten k&ouml;nnen, unabh&auml;ngig von Geschlecht, Nationalit&auml;t, ethnischer und sozialer Herkunft, Religion, Weltanschauung, Alter, sexueller Orientierung, Identit&auml;t und anderen Merkmalen.<br>
<br>
Kennziffer:<br>
Recruiting-Kontakt:
<div></div>
</div></div></div><div><div><div>Rohde &amp; Schwarz ist ein globaler Technologiekonzern mit aktuell ca. 14.000 Mitarbeitern und drei Divisionen: Test &amp; Measurement, Technology Systems und Networks &amp; Cybersecurity. Seit 90 Jahren entwickelt das Unternehmen Spitzentechnologie, verschiebt die Grenzen des technisch Machbaren und erm&ouml;glicht Kunden aus Wirtschaft, Beh&ouml;rden und hoheitlichem Umfeld ihre technologische Souver&auml;nit&auml;t.
</div></div></div><ul><li>Provide technical and commercial support for sales and bids (cost estimates, RFP compliance, statements of compliance, technical documents and customer approvals).</li></ul>
<ul><li>Define and develop R&amp;S system architectures and operating solutions; perform site surveys and finalize designs.</li></ul>
<ul><li>Configure system hardware and software; create work packages with guidance and instructions for project and service teams.</li></ul>
<ul><li>Plan and manage project resources and staffing (engineers/technicians), assign responsibilities, and monitor cost and time budgets for work packages.</li></ul>
<ul><li>Coordinate closely with Project Management Office, project managers, technical heads and customers; prepare and submit progress reports and technical correspondence.</li></ul>
<ul><li>Ensure project quality, compliance with codes/standards, and HSE/safety for installation teams; initiate corrective actions as needed.</li></ul>
<ul><li>Oversee service operations and after sales support: regular inspections, preventive maintenance at remote sites, and coordination with local contractors\n\nJob Requirements</li></ul>
<ul><li>Degree in Engineering, Electrical/ Electronic, Network or Communication technology, or comparable field;</li></ul>
<ul><li>Minimum 5 years of professional experience in similar field;</li></ul>
<ul><li>RF engineering knowledge with practical application and exposure to radio communication technologies</li></ul>
<ul><li>Well-versed with IP networking technologies</li></ul>
<ul><li>Willingness to travel within the country but also outside within the region Middle East &amp; Africa and other countries</li></ul>
<ul><li>Independent and proactive manner of working;</li></ul>
<ul><li>Site management and supervision skills</li></ul>
<ul><li>Decision making ability and leadership skills</li></ul>
<ul><li>Excellent interpersonal and communication skills\n\nWorkplace / Company R&amp;S Kingdom of Saudi Arabia:</li></ul>
<ul><li>Riyadh &ndash; Saudi Arabia\n\nReporting to:</li></ul>
<ul><li>Head of Operation R&amp;S KSA</li></ul>
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<div><h2 class="jobSectionHeader"><b>Our offer
</b></h2>
<div></div><div><ul><li><div><div><p>Opportunities to work from home</p>
</div></div></li><div></div><li><div><div><p>Flexible working hour models</p>
</div></div></li><div></div><li><div><div><p>Attractive compensation</p>
</div></div></li><div></div><li><div><div><p>Training &amp; continuing education</p>
</div></div></li><div></div><li><div><div><p>Kids educational support</p>
</div></div></li><div></div><li><div><div><p>Performance-based incentives</p>
</div></div></li><div></div><li><div><div><p>Business casual dress code</p>
</div></div></li><div></div><li><div><div><p>6 weeks of annual leave</p>
</div></div></li><div></div><li><div><div><p>Life insurance</p>
</div></div></li><div></div><li><div><div><p>Transport &amp; housing allowances</p>
</div></div></li><div></div><li><div><div><p>Family resident visa</p>
</div></div></li><div></div><li><div><div><p>Employee engagement &amp; welfare</p>
</div></div></li><div></div><li><div><div><p>Fair &amp; open-minded culture</p>
</div></div></li><div></div><li><div><div><p>Employee referral bonus</p></div></div></li></ul></div></div></div><div></div>

System Engineer

Samsung by Korn Ferry

<div><b>Company Description</b><p><br>
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.</p><p>
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.</p><p>
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.</p><p>
Join us at Samsung and find your opportunity to do what you can't.</p><b><br>
Job Description</b><p><br>
Samsung KSA is seeking a highly skilled and motivated Technical Support Specialist to join our Service team. In this role, you will be the technical backbone of our mobile service operations, ensuring that our customers receive world-class support. You will be responsible for bridging the gap between complex technical challenges and seamless service delivery, maintaining Samsung&rsquo;s position as the leader in mobile innovation within the Kingdom.</p><p><br>
This is a critical, high-impact role focused on maintaining service continuity, optimizing partner performance, and driving root-cause solutions in a fast-paced environment.</p><p><br>
Key Responsibilities:</p><ul><li>
Technical Leadership: Provide 1st and 2nd level technical support for the full range of mobile services and flagship devices.</li><li>
Operational Excellence: Monitor and manage the performance of service partners to ensure high-quality repair and support standards.</li><li>
SLA &amp; Incident Management: Own the lifecycle of service requests, incidents, and escalations, ensuring all are resolved within strictly defined SLAs.</li><li>
Cross-functional Collaboration: Act as the primary liaison between internal departments and external technical teams to resolve complex hardware and software issues.</li><li>
Analysis &amp; Prevention: Perform detailed root cause analysis (RCA) on recurring technical issues and implement corrective actions to prevent future occurrences.</li><li>
Quality &amp; Documentation: Maintain a robust technical knowledge base, including incident reports, standard operating procedures (SOPs), and training manuals.</li><li>
Reporting: Utilize Power BI and Microsoft Excel to create comprehensive dashboards and reports tracking KPIs and service quality trends.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Education: Bachelor&rsquo;s degree or Diploma in Telecommunications, Information Technology, Computer Science, or a related field.</li><li>
Experience: Hands-on experience in mobile technical support, telecom operations, or high-end electronics service.</li><li>
Ecosystem Knowledge: Strong technical understanding of mobile networks (5G/LTE), Android OS, and mobile device architecture.</li><li>
Technical Tools: Proficiency in service ticketing systems, network monitoring tools, and diagnostic software.</li><li>
Data Skills: Expert-level proficiency in Microsoft Excel and Power BI for reporting and data visualization.</li><li>
Soft Skills: Exceptional problem-solving skills, analytical thinking, and the ability to communicate technical concepts to non-technical stakeholders.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Work Environment: Ability to work under pressure in a fast-paced, high-volume environment.</li><li>
Flexibility: Willingness to support on-call rotations or shifts as required to ensure service continuity.</li><li>
This role offers the opportunity to work with the latest mobile technology and contribute to continuous service enhancement initiatives at Samsung.</li></ul></div>

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