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Streamax Mena

Technical Support EngineerLocation: Riyadh, KSA Employment Type: Full-timeJob OverviewThe Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to products and services. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capability to clearly communicate complex technical information to clients. This role is ideal for individuals who enjoy technical problem-solving in a client-facing environment.Responsibilities<ul><li>Provide advanced troubleshooting and technical support to customers for products and services</li><li>Resolve technical issues via phone, email, and remote access tools</li><li>Act as the primary point of contact for technical inquiries, ensuring timely and effective resolutions</li><li>Accurately log customer issues, actions taken, and resolutions</li><li>Assist with product setup, installation, and configuration for customers</li><li>Guide clients on system usage, features, and best practices</li><li>Collaborate closely with engineering and product teams to resolve complex issues and share customer feedback</li><li>Monitor client systems for potential issues and perform proactive maintenance to minimize downtime</li></ul>Key Requirements<ul><li>3+ years of experience in a technical support role</li><li>Strong proficiency in troubleshooting hardware and software issues, operating systems, network configurations, and device setups</li><li>Experience with databases such as MySQL, SQL Server, and MongoDB</li><li>Familiarity with cloud services including AWS, Azure, and Google Cloud</li><li>Solid understanding of networking protocols (TCP/IP, DNS, HTTP, VPN)</li><li>Experience with remote troubleshooting tools such as TeamViewer and Remote Desktop</li><li>Strong communication skills with the ability to explain technical concepts to non-technical users</li><li>Experience using CRM systems (e.g., Salesforce)</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li></ul>Interested candidates Apply via our official website : www.streamax.meJob Type: Full-time

Technical Support Engineer

Systems Arabia

<div>
 
 We are hiring an
 
 L1/L2 Technical Support Engineer
 
 at
 
 Systems Arabia
 
 to provide on-site frontline technical support. This role is responsible for ensuring high system availability, rapid incident resolution, and a seamless visitor experience. The engineer will troubleshoot hardware and software issues, monitor system performance, collaborate with L3 support teams and vendors, and maintain accurate technical documentation while operating in a high-availability, customer-facing environment supporting access control, cashless payment, and ticketing platforms.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Provide L1/L2 technical support for smart wearables, access control, cashless payment, and ticketing systems.
 </li>
 <li>
 Respond to incidents via ticketing systems, phone, email, and in-person requests from visitors and operations staff.
 </li>
 <li>
 Perform structured troubleshooting using diagnostic tools, system logs, and runbooks; resolve L1 issues and escalate to L2/L3 when required.
 </li>
 <li>
 Continuously monitor system health using enterprise monitoring tools and proactively identify performance issues or failures.
 </li>
 <li>
 Administer Linux (RHEL, Ubuntu, CentOS) and Windows Server environments, including user management, patching, backups, and system health checks.
 </li>
 <li>
 Diagnose basic network and connectivity issues using tools such as ping, traceroute, netstat, and tcpdump; coordinate with network teams for advanced issues.
 </li>
 <li>
 Log, track, and manage incidents and service requests using ITSM platforms, ensuring accurate documentation and SLA compliance.
 </li>
 <li>
 Coordinate with L3 support teams and hardware/software vendors for escalations, firmware updates, RMAs, and complex issue resolution.
 </li>
 <li>
 Communicate clearly and professionally with visitors, operations teams, and stakeholders, providing timely status updates during incidents.
 </li>
 <li>
 Maintain and update runbooks, SOPs, knowledge base articles, system diagrams, and asset inventories.
 </li>
 <li>
 Provide hands-on on-site support, including hardware diagnostics, device replacements, cabling checks, and infrastructure inspections.
 </li>
 <li>
 Ensure compliance with information security, data privacy, and access control policies.
 </li>
 <li>
 Participate in continuous learning, certification efforts, knowledge sharing, and process improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or a related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, system administration, or IT operations.
 </li>
 <li>
 Prior on-site support experience in high-availability or enterprise environments.
 </li>
 <li>
 Strong experience with Linux and Windows Server administration.
 </li>
 <li>
 Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Datadog, Prometheus, SolarWinds).
 </li>
 <li>
 Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls).
 </li>
 <li>
 Experience using ITSM/ticketing systems (ServiceNow, Jira Service Management, Zendesk, BMC Remedy).
 </li>
 <li>
 Basic scripting skills in Bash, PowerShell, or Python.
 </li>
 <li>
 Familiarity with IoT platforms, access control systems, or payment integrations (preferred).
 </li>
 <li>
 Relevant certifications (RHCSA/RHCE, MCSA, ITIL, CompTIA) preferred
 </li>
 <li>
 Full-time on-site role at the Qiddiya AquaArabia facility.
 </li>
 <li>
 Flexibility for extended hours, weekends, or on-call support.
 </li>
 <li>
 Ability to perform physical tasks, including lifting equipment (up to 20 kg).
 </li>
 <li>
 Adherence to organizational policies, safety standards, and professional conduct.
 </li>
 <li>
 Strong English communication skills with the ability to explain technical issues to non-technical users.
 </li>
 <li>
 Customer-focused mindset with professionalism and empathy.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Ability to work under pressure in high-traffic or critical environments.
 </li>
 <li>
 Team-oriented, self-motivated, and accountable.
 </li>
 </ul>
 
 
</div>

L1/L2 Technical Support Engineer

DeepSource Technologies

<div>Role Overview 
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.
Key Responsibilities<ul><li>Provide second-level support for Linux and Windows platforms</li><li>Perform advanced system and application monitoring &amp; analysis</li><li>Troubleshoot OS, application, and connectivity issues</li><li>Manage incidents through ticketing tools and ensure SLA adherence</li><li>Support on-site technical interventions when required</li><li>Collaborate with higher support tiers and vendors</li><li>Communicate directly with clients for issue handling and updates</li><li>Contribute to operational improvements and preventive actions</li></ul> 
Requirements<ul><li> 
Strong Linux / Windows administration experience</li><li>Solid understanding of monitoring and performance analysis</li><li>Good networking troubleshooting capabilities</li><li>Experience with ticketing / ITSM tools</li><li>Strong English fluency</li><li>Strong communication &amp; client-facing skills</li><li>Saudi National</li></ul></div>

L2 Support Engineer (Saudi National) - Riyadh,KSA

Tasheel Law Firm

Job Title: IT Support EngineerJob Type: Full-timeReports to: IT Manager / SDMJob Overview:We are seeking a skilled IT Support Engineer to provide technical support for hardware, software, and network issues in a business environment. The ideal candidate will troubleshoot IT problems, manage user accounts, and assist with system administration while ensuring efficient service delivery and high user satisfaction.Key Responsibilities:<ul><li>Provide 1st/2nd-line support for hardware (laptops, printers), software (Windows/MacOS, O365), and basic network issues (Wi-Fi, VPN).</li><li>Install, configure, and troubleshoot end-user devices, applications, and Active Directory tasks (password resets, permissions).</li><li>Deploy licensed software, ensuring compliance, and train users on new tools/systems.</li><li>Manage tickets (logging, prioritization, escalation) via ITSM tools with full documentation.</li><li>Assist with onboarding (email setup, access to shared drives/printers).</li><li>Support server administration (Windows/Linux), patching, and security configurations.</li><li>Assist with backup/disaster recovery, network infrastructure (routers, switches), and LAN/Wi-Fi troubleshooting.</li><li>Document system/network changes and maintain knowledge base.</li><li>Collaborate on hardware/software rollouts with minimal disruption.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s in IT/Computer Science or equivalent experience.</li><li>Experience: 3+ years in IT support (hardware, software, networking, and server administration).</li><li>Strong communication skills in Arabic and English.</li></ul>Technical Skills:<ul><li>Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop hardware</li><li>Expertise in O365, Google Workspace, and enterprise applications support</li><li>Hands-on experience with Active Directory, network resources (shared drives/printers), and basic server administration (Windows/Linux)</li><li>Knowledge of networking fundamentals (Wi-Fi, VPN, LAN, DNS, DHCP) and remote support tools</li><li>Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and monitoring tools</li><li>Understanding of backup solutions, disaster recovery, and system patching processes</li></ul>Soft Skills:<ul><li>Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.</li><li>Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast-paced environments</li></ul>Certifications (Preferred):<ul><li>ITIL Foundation certification</li><li>CompTIA A+, Network+, Server+ or similar IT support certifications.</li><li>Microsoft Certifications (MCSA, Azure Fundamentals or similar).</li><li>Google Workspace (GWS) Fundamentals Certification.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification.</li><li>Linux+ or similar system administration certifications</li></ul>Job Type: Full-time

IT Support Engineer

Alshaya Group

<div>
 
 We are looking for a skilled Systems Support Engineer to provide technical support and infrastructure solutions across assigned areas, ensuring smooth and efficient daily operations
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person
 </li>
 <li>
 Troubleshoot and resolve user issues related to operating systems, applications, and other IT services
 </li>
 <li>
 Assist users with account setup, password resets, and other access-related inquiries
 </li>
 <li>
 Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs
 </li>
 <li>
 Monitor and manage IT support tickets, ensuring timely resolution and follow-up
 </li>
 <li>
 Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices
 </li>
 <li>
 Conduct training sessions for employees on new software applications and IT policies
 </li>
 <li>
 Escalate complex issues to senior IT staff or other departments as needed
 </li>
 <li>
 Stay current with technology trends and advancements to provide relevant support to users
 </li>
 </ul>
 <li>
 </li>
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Associate degree in Computer Science, IT, or related field preferred
 </li>
 <li>
 Proven experience in IT support.
 </li>
 <li>
 Strong understanding of computer systems, mobile devices, and other technology
 </li>
 <li>
 Excellent troubleshooting skills and the ability to diagnose technical problems
 </li>
 <li>
 hand on experience on several operating systems ( windows , Linux , Etc.)
 </li>
 <li>
 Strong communication skills and the ability to explain technical concepts to non-technical users
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Customer-focused attitude and commitment to providing quality service
 </li>
 <li>
 Familiarity with ticketing systems and IT service management best practices
 </li>
 <li>
 Knowledge of network protocols and administration is a plus
 </li>
 <li>
 Fluency in Arabic and English
 </li>
 </ul>
 
 
</div>

Systems Support Engineer

<div>Role Overview 
We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.
Key Responsibilities<ul><li>Provide first-level support for Linux and Windows systems</li><li>Monitor systems and applications to ensure availability and performance</li><li>Perform basic network checks and troubleshooting</li><li>Handle incidents and requests via ticketing tools</li><li>Support on-site operational activities as required</li><li>Escalate complex issues to higher support tiers</li><li>Communicate effectively with clients and internal teams</li></ul> 
Requirements<ul><li> 
Basic Linux / Windows administration knowledge</li><li>Understanding of system &amp; application monitoring</li><li>Basic networking fundamentals</li><li>Experience with ticketing / ITSM tools is preferred</li><li>Strong English fluency</li><li>Good communication and interpersonal skills</li><li>Saudi National</li></ul></div>

L1 Support Engineer - Saudi National - Riyadh, KSA

<div>Job Summary:
DeepSource Technologies is looking for a proactive and motivated Support Engineer L1 - Saudi Nation - to join our dynamic team. This position is exclusively open to Saudi nationals. The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience.
Key Responsibilities:<ul><li>
Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions.</li><li>
Diagnose and troubleshoot hardware and software issues.</li><li>
Assist in the setup, configuration, and installation of software applications and systems.</li><li>
Document and track all support requests in the ticketing system.</li><li>
Escalate complex issues to higher-level support teams when necessary.</li><li>
Provide clear and concise communication to customers regarding the status of their requests.</li><li>
Contribute to the development of knowledge base articles and documentation for common issues and solutions.</li><li>
Participate in training sessions to enhance technical skills and knowledge about company products and services.</li></ul> 

Requirements 
<ul>
<li>Education:</li>
<li><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
</ul></li><li>Experience:</li>
<li><ul><li>1-2 years of technical support experience, preferably in an IT helpdesk or support role.</li>
</ul></li><li>Technical Skills:</li>
<li><ul><li>Basic knowledge of operating systems (Windows, Linux) and common software applications.</li>
<li>Familiarity with network concepts and troubleshooting.</li>
<li>Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.</li>
</ul></li><li>Soft Skills:</li>
<li><ul><li>Strong problem-solving and analytical skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
</ul></li><li>Languages:</li>
<li><ul><li>Fluency in Arabic and English is required.</li></ul></li></ul></div>

Support Engineer L1 - Saudi National - Jeddah,KSA

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