sales engineer

electrical engineer

hse engineer

it support engineer

it support specialist

technical support engineer

InnovationTeam

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 We are seeking an experienced and highly skilled Level 3 Support Engineer to join our team, focusing on supporting and troubleshooting our up-and-running system.
 <br/>
 <br/>
 As a Level 3 Support Engineer, you will be responsible for providing expert-level technical support, diagnosing and fixing intricate issues, and working closely with development teams to improve and enhance the system.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Resolve complex technical issues by applying structured troubleshooting methods to remediate system errors, integration problems, and performance issues.
 <br/>
 <br/>
 <ul>
  <li>
   Take ownership of escalated issues from Level 1 and 2 support teams and ensure prompt resolution
  </li>
  <li>
   Collaborate with developers and engineers to identify root causes and implement system fixes and enhancements
  </li>
  <li>
   Perform advanced configurations and updates to ensure optimal performance of the system
  </li>
  <li>
   Conduct deep analysis to identify the underlying causes of recurring issues and provide long-term solutions
  </li>
  <li>
   Provide high-level support to business and operation teams, offering clear solutions and guidance to resolve issues
  </li>
  <li>
   Create and maintain comprehensive technical documentation on system configurations, integrations, and detailed troubleshooting guidelines to efficiently resolve issues
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 3 years in technical support, with preferable experience in enterprise systems or loyalty platforms
  </li>
  <li>
   Proficient in system administration, troubleshooting software applications, and working with APIs and databases
  </li>
  <li>
   Strong analytical skills for diagnosing and resolving complex technical issues
  </li>
  <li>
   Capable of utilizing monitoring tools like Graylog, Elastic Search; for log analysis to identify potential issues and trends
  </li>
  <li>
   Experienced in analyzing system logs and configurations files with XML and JSON formats
  </li>
  <li>
   Medium knowledge in Microsoft SQL Server database, and able to debug SQL queries
  </li>
  <li>
   Good understanding of the structure of application built with C# .NET Core/.NET Framework and React.js
  </li>
  <li>
   Excellent written and verbal communication skills to interact effectively with business, operations, and developers
  </li>
  <li>
   Basic knowledge of loyalty programs, rewards and redemption processes, and promotions management is desirable
  </li>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or related field
  </li>
 </ul>
</div>


Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

Avamels Printing Solutions

<div><p>At <b>Avamels Printing Solutions</b>, we believe technology plays a vital role in driving efficiency and delivering quality. To strengthen our IT infrastructure, we are looking for a skilled and dedicated <b>IT Support Engineer</b> to join our team in <b>Riyadh</b>. This role is essential in ensuring smooth IT operations, resolving technical issues, and supporting both staff and systems.</p>
<p><b>
 Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for hardware, software, and networking issues.</li>
<li>Install, configure, and maintain computer systems, printers, and office IT equipment.</li>
<li>Monitor and troubleshoot system performance, ensuring minimal downtime.</li>
<li>Manage user accounts, email configurations, and access permissions.</li>
<li>Ensure IT security by implementing and monitoring antivirus, firewalls, and backups.</li>
<li>Collaborate with vendors for hardware/software procurement and support.</li>
<li>Maintain documentation of IT processes, incidents, and resolutions.</li>
<li>Provide training and support to employees on IT tools and best practices.</li>
<li>Assist in upgrading systems and implementing new technologies.</li>
</ul>
<p> <b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar role.</li>
<li>Strong knowledge of Windows/Mac OS, networking, and troubleshooting.</li>
<li>Familiarity with printers, office IT equipment, and ERP systems is an advantage.</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Ability to work independently and manage multiple tasks effectively.</li>
<li>Certifications such as CompTIA, CCNA, or Microsoft Certified Professional are a plus.</li>
</ul>
<p>Becoming part of <b>Avamels Printing Solutions in Riyadh</b> as an <b>IT Support Engineer</b> offers you the opportunity to contribute to a dynamic team while ensuring reliable and secure IT operations. If you are passionate about technology and providing efficient IT solutions, we welcome you to join our growing organization.</p></div>

IT Support Engineer

SWATX

<div><p><b>Responsibilities:</b></p><ul>
<li><b>Troubleshooting and Problem Solving:</b> Diagnosing and resolving technical issues related to hardware, software, network, and applications for end-users. This includes identifying the root cause of problems and implementing effective solutions.</li>
<li><b>Technical Assistance:</b> Providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally.</li>
<li><b>Hardware and Software Support:</b> Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates.</li>
<li><b>Network Support:</b> Basic network troubleshooting, including resolving connectivity issues, configuring network devices, and monitoring network performance. This may involve working with routers, switches, and firewalls.</li>
<li><b>Documentation:</b> Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a help desk system or knowledge base. This also includes creating user guides and documentation for common issues.</li>
<li><b>System Monitoring:</b> Monitoring systems and infrastructure for potential issues and proactively addressing them to minimize downtime.</li>
<li><b>Escalation:</b> Escalating complex or unresolved issues to higher-level support teams or vendors.</li>
<li><b>User Training:</b> Providing basic training to end-users on the use of hardware, software, and other IT resources.</li>
<li><b>Asset Management:</b> Tracking and managing IT assets, including computers, peripherals, and software licenses.</li>
<li><b>Collaboration:</b> Working closely with other IT team members and departments to ensure seamless IT service delivery.</li>
<li><b>Security:</b> Adhering to security policies and procedures to protect sensitive data and systems.</li>
</ul><p></p><p><b>Requirements</b></p><p><b>
Requirements:</b></p><ul>
<li><b>Education:</b> A bachelor's degree in Engineering
</li><li>Saudi Nationality is a Must , or if you are a non-Saudi engineer you must hold a valid residence permit (Iqama) and comply fully with all relevant employment regulations in the Kingdom of Saudi Arabia.</li></ul></div>

IT Support Engineer L1 ( Saudi Residence only )

EVA Pharma

<div><p>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.</p><p><b><br>
Job Summary</b><br>
We are seeking a passionate and talented <b>IT Support Engineer </b>to join our dynamic team.
</p><p>The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Serve as the first point of contact for technical support (phone, email, ticketing system).</li>
<li>Diagnose, troubleshoot, and resolve hardware, software, and network issues.</li>
<li>Provide remote and on-site support for desktops, laptops, printers, and mobile devices.</li>
<li>Install, configure, and maintain operating systems, applications, and IT equipment.</li>
<li>Escalate unresolved cases, document issues/resolutions, and support onboarding/offboarding.</li>
<li>Contribute to IT projects, ensure compliance, and follow up to confirm resolution.</li>
</ul><p></p><p><b>Requirements</b></p><ul><li>
Proven IT support experience with Windows/macOS, networking (TCP/IP, DNS, DHCP), Active Directory, Office 365, and remote tools.</li></ul><ul>
<li>Strong problem-solving, communication, and customer service skills; teamwork ability.</li>
<li>Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).</li>
<li>Preferred certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation.</li>
<li>Added value: knowledge of scripting/automation tools (e.g., PowerShell).</li></ul></div>

DXC Technology

<div><p><b>Job Description:</b></p><p>
Responsibilities</p><p></p><ul><li>
Provide technical support in infrastructure services, responding to issues and assisting in tasks.</li><li>
Contribute to the implementation of infrastructure projects and assignments.</li><li>
Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.</li><li>
Work with the team to enhance infrastructure effectiveness and address technical challenges.</li><li>
Support the development of infrastructure documentation, including incident logs and configuration records.</li><li>
Apply technical knowledge to address infrastructure-related challenges.</li><li>
Follow established best practices and standards in infrastructure service delivery.</li><li>
Utilize technical skills to address infrastructure issues and incidents.</li></ul><p>
Basic Qualifications:</p><p></p><ul><li>
Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>
Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role</li><li>
Proven experience in infrastructure technology analysis</li><li>
Proficiencies in data analysis and technical knowledge</li><li>
A continuous learner that stays abreast with industry knowledge and technology</li></ul><p>
Other Qualifications:</p><p></p><ul><li>
An advanced degree in a relevant field is a plus</li><li>
Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus&quot;</li></ul><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here<i>.</i></p></div><p></p>

RR-0203041 - Sr Analyst II Infrastructure Services

<div><p><b>Job Description:</b></p><ul><li><div><b>
Project Description:</b><div><div><div><div>
The Level 2 Support Engineer for integration is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.</div></div></div></div></div></li><p></p><li><div><b>
Responsibilities:</b><div><div><div><ul><li>
Issue Investigation &amp; Resolution</li><li>
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.</li><li>
Reproduce issues in test/staging environments to identify bugs or misconfigurations.</li><li>
Conduct detailed log analysis, SQL/database checks, and API validation.</li><li>
Incident Management</li><li>
Classify and prioritize incidents based on severity and business impact.</li><li>
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.</li><li>
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.</li><li>
User Support &amp; Communication</li><li>
Communicate with business users or clients to gather additional information when needed.</li><li>
Provide workarounds or solutions while permanent fixes are being developed.</li><li>
Maintain knowledge base and support documentation.</li><li>
Technical Tasks</li><li>
Prepare scripts or SQL queries to validate data or resolve issues.</li><li>
Perform basic configuration changes or updates in non-production environments.</li><li>
Conduct release verification and smoke testing after deployments.</li><li>
Continuous Improvement</li><li>
Analyze recurring issues to suggest long-term fixes or enhancements.</li><li>
Provide feedback to development/QA teams to improve application stability and usability.</li></ul></div></div></div></div></li><p></p><li><div><b>
Mandatory Skills Description:</b><div><div><div><div>
Technical Skills:</div><ul><li>
Strong understanding of various integration technologies (API gateway, MQ and Message Broker preferable IBM stack)</li><li>
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.</li><li>
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.</li></ul><p></p><div>
Soft Skills:</div><ul><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication and documentation abilities.</li><li>
Ability to work independently and under pressure.</li><li>
Communication: Slack, Microsoft Teams, Email</li><li>
Code/CI: Git, Jenkins, GitHub Actions</li></ul></div></div></div></div></li><p></p><li><div><b>
Languages:</b><div><ul><li>
English: C2 Proficient</li></ul></div></div></li><p></p><li><div><b>
Service Line:</b><div>
Custom Applications</div></div></li></ul><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here<i>.</i></p></div><p></p>

Integration - Payment System Engineer

Lucidya

<div><p>We are seeking a skilled <b>IT Support Specialist</b> to manage and maintain our company&rsquo;s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.</p><p></p><p>
Key responsibilities include:</p><p></p><ul>
<li>Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.</li>
<li>Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.</li>
<li>Ensuring SOC 2 compliance through security and operational best practices.</li>
<li>Troubleshooting software, hardware, and network issues.</li>
<li>Managing user accounts, passwords, and MFA settings.</li>
<li>Assisting with employee onboarding, device configuration, and training.</li>
<li>Configuring and managing firewalls and enterprise Wi-Fi networks.</li>
<li>Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.</li>
</ul><p><b>Requirements</b></p><p><b>
Essential:</b></p><p></p><ul>
<li>Proven experience with Windows and macOS administration (Linux familiarity is a plus).</li>
<li>Hands-on experience with MDM platforms.</li>
<li>Knowledge of SOC 2 compliance requirements.</li>
<li>Strong troubleshooting skills for both hardware and software.</li>
<li>Experience configuring and managing enterprise Wi-Fi and firewall systems.</li>
<li>Excellent communication skills for providing user support and training.</li>
<li>Ability to work independently and handle multiple priorities.</li>
<li>Fluent Arabic &amp; English speaker</li>
</ul><p></p><p><b>Preferred:</b></p><ul>
<li>Familiarity with identity and access management tools.</li>
<li>Experience with cloud-based collaboration tools.</li>
<li>Knowledge of network security best practices.</li>
</ul><p><b>Benefits</b></p><p></p><ul>
<li>Collaborative, growth-focused work environment.</li>
<li>Opportunity to work with modern IT tools and security standards.</li>
<li>Exposure to diverse operating systems and enterprise-level technologies.</li>
<li>Professional development in security compliance and infrastructure management.</li></ul></div>

IT Support Specialist

Explore 1554+ Technical support engineer in Riyadh this September. Find roles across top companies and apply now to boost your career.

1554 technical support engineer jobs IN Riyadh

Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

IT Support Engineer

IT Support Engineer L1 ( Saudi Residence only )

IT Support Engineer

RR-0203041 - Sr Analyst II Infrastructure Services

Integration - Payment System Engineer

IT Support Specialist