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application support engineer Jobs in Riyadh

application support engineer

technical support engineer

Kaspersky

<div>
 <p>
  <strong>
   Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 26 years.
  </strong>
 </p>
 <p>
  <strong>
   We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Today our team has more than 4 500 top level experts, all of them regular people with their own talents and hobbies.
  </strong>
 </p>
 <p>
  <strong>
   Together we protect the world from cyber threats.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are now looking for a
  <strong>
   Resident Technical Support Engineer
  </strong>
  who will be acting as a support contact for one of our MSA Enterprise Customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Follow established guidelines or checklists to answer routine customer requests and suggest or promote alternative products or services;
  </li>
  <li>
   Refer customers to published materials and secondary sources (i.e. support portal, forum) so that customer enquiries are answered accurately and promptly;
  </li>
  <li>
   Follow established internal procedures, regulations and quality standards in order to provide high quality technical support and assistance regarding Company's products and services to partners&rsquo; engineers or B2B customers;
  </li>
  <li>
   Professionally communicate with customers and partners in local and in English language to quickly respond to their calls, web cases, e-mail and provide prompt resolution to ensure customer satisfaction;
  </li>
  <li>
   Perform registration, classification and prioritization of phone and self-service requests through given systems;
  </li>
  <li>
   Manage customer inquiries, troubleshoot customer issues and using appropriate reference materials and internal knowledge documents, research what may be the root cause of a problem;
  </li>
  <li>
   Escalate requests to higher support level groups according to the internal procedures;
  </li>
  <li>
   Promptly notify line management of exceptional technical issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This is not an exhaustive list of duties and the incumbent will be expected to perform different tasks as necessitated by his/her changing role within the organization and the overall business objectives of the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required technical skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Basic knowledge in:
 </p>
 <ul>
  <li>
   MS SharePoint
  </li>
  <li>
   MS Teams
  </li>
  <li>
   MS Exchange
  </li>
  <li>
   MS SQL
  </li>
  <li>
   Microsoft OS (Server 2008+ and Windows 7+) at a system administration level
  </li>
  <li>
   Corporate networking infrastructures, including DNS, group policy, and AD structure etc.
  </li>
  <li>
   Troubleshooting skills including the ability to analyze logs, traces, and dump files
  </li>
  <li>
   Web and Messaging Systems
  </li>
  <li>
   Virtualization environments (VMware, Hyper-V, Citrix)
  </li>
  <li>
   Security solutions (Firewalls/authentication/encryption/AV MS, etc.)
  </li>
  <li>
   Experience with ticket systems as a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Tertiary education in Information Technology, Information Systems or Computer Science field and/or industry certifications or similar/equivalent.
 </p>
 <ul>
  <li>
   CompTIA A+ or equivalent
  </li>
  <li>
   CompTIA N+ or equivalent
  </li>
  <li>
   CompTIA Server+ or equivalent
  </li>
  <li>
   MCP: Windows Server and Windows Client Systems
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required personal characteristics:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Customer and service oriented thinking
  </li>
  <li>
   Must be ready to improve own knowledge
  </li>
  <li>
   Ready to do the extra mile for customers and partners
  </li>
  <li>
   Ability to explain complex ideas in simple terms
  </li>
  <li>
   Conflict resolution skills
  </li>
  <li>
   Languages: Written and verbal English and Native language of the location
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application process:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   HR Interview (30 min)
  </li>
  <li>
   Test assignment
  </li>
  <li>
   Interview with Hiring Team
  </li>
  <li>
   Meeting with Regional HR Lead
  </li>
  <li>
   Offer stage &amp; Reference check
  </li>
 </ul>
 <p>
 </p>
</div>


Resident Technical Support Engineer

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Role is based in Riyadh , Saudi Arabia
<br>
As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations<br>
<br>
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br>
<br>
<br>
<br>
This is your chance to make history.
<br>
<br>
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network.
<br>
<br>
As an IT Support Engineer you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain critical infrastructure elements as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT Support Technicians, remote teams and Operations on technical issues as well as an interface between these teams as required.<br>
<br>
Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive in delivering high-quality results and always be on the lookout for improvements.<br>
<br>
Key job responsibilities<br>
<br>
<ul><li>Working as part of a busy support team your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and written to senior management stakeholders at varying levels across multiple business entities.</li><li>You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.</li><li>You will also be running projects across the site, working closely with the business, fellow engineers and remote support teams to implement changes and/or additions to the site&rsquo;s technology infrastructure to support changing business and IT requirements.</li><li>You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.</li></ul><br>
The extent of your responsibilities will include but not be limited to:<br>
<ul><li>Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.</li><li>Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure, in accordance to Amazon standards.
</li><li>The creation, review, revision and execution of change management requests and project plans as required.</li><li>Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health &amp; Safety guidelines as required.</li><li>Represent the IT department in site meetings / conference calls and be the point of contact/escalation for the business and other support functions.</li><li>Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.</li><li>Undertake project management: Act as a single point of contact for projects. Provide technical and management support/input to site and team projects/initiatives. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format. Provide validation and sanity check the technical execution of projects.</li><li>Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).</li><li>Managing and supporting the updating and auditing of departmental documentation.</li><li>Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.</li><li>Produce weekly reports covering metrics and work performed.</li><li>Contribute to the paid on-call schedule covering your home site and sites within your node/region for high severity incidents.</li><li>Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.</li><li>Support the recruitment of new talent into OpsTechIT (once trained)</li></ul><br>
<br>
<br>
About the team<br>
Operations &ndash; Fulfilment Center and Logistics. Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
<br>
The Operations teams in our Fulfilment Centers are responsible for managingthe vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role to the business ability to meet the customer promise.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in IT, computer science or equivalent</li><li>Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)</li><li>Experience working with Windows server technologies: AD, DFS, Print Services, SCCM</li><li>Experience in technical support</li><li>Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience supporting a windows server environment</li><li>Experience supporting video conference and teleconference equipment</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Sr. IT Support Engineer - Saudi Nationals, OTS

KONE

<div>
 <em>
  Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
  <br/>
  <br/>
 </em>
 <strong>
  <em>
   It's time to make a move. Join our flow.
   <br/>
   <br/>
  </em>
 </strong>
 We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer (MP Tender) to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE&rsquo;s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE&rsquo;s product offerings.
 <br/>
 <br/>
 <strong>
  <em>
   What will you do?
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Communication with Customer or project team:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for attending regular customer meetings along with Sales to clarify all the technical queries.
  </li>
  <li>
   Accountable for overall solution for the customer, including integrations, solutions, services, and products
  </li>
  <li>
   He/she takes responsibility to define the specifications, costs, and lead times in co-operation with other Front-Line parties, Supply Line, and Area and Global support functions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration with sales:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
  </li>
  <li>
   Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
  </li>
  <li>
   Select the correct product platform on which to make the offering
  </li>
  <li>
   Propose solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration with Supply Line:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for preparing the customer specification into the KONE language and getting the corporate prices from SC.
  </li>
  <li>
   Ensure that the proposed solution fulfils local codes, regulations, and safety requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participates in product and new services release information-sharing sessions
  </li>
  <li>
   Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
  </li>
  <li>
   Contribution to the Customer Solutions Engineering virtual and local network
  </li>
  <li>
   Contribute to and utilize the Customer Solutions Engineering case library
  </li>
  <li>
   Is the primary front-line technical contact person for the Supply Line Tendering Engineers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Are you the one?
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Hold a Bachelor degree in Engineering.
  </li>
  <li>
   Minimum of 5 years of experience in the elevator business or another relevant field.
  </li>
  <li>
   Excellent verbal and written English and Arabic language will be the added value skills.
  </li>
  <li>
   Excellent communication, negotiation, and customer handling skills.
  </li>
  <li>
   Understanding of different building types and customer segments.
  </li>
  <li>
   Good knowledge of environmental and sustainability requirements and norms.
  </li>
  <li>
   Good CAD and optional BIM skills.
  </li>
  <li>
   Basic knowledge of competitors&rsquo; products.
  </li>
  <li>
   Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  https://careers.kone.com/en/
 </em>
</div>


Customer Solution Engineer - MP Tender

Systems Arabia

<div>
 <p>
  We are looking for a skilled Application Support Engineer to provide expert technical support and ensure the smooth operation of our applications. The ideal candidate will be proactive in troubleshooting, root-cause analysis, and collaborating with cross-functional teams to resolve issues promptly. This role requires strong problem-solving skills, a customer-focused approach, and the ability to work onsite.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Respond to support tickets promptly by prioritizing, troubleshooting, and resolving application issues to minimize downtime.
  </li>
  <li>
   Perform root-cause analysis by investigating errors and debugging systems; collaborate with development teams to implement fixes and prevent recurrence.
  </li>
  <li>
   Support database operations using SQL and RDBMS platforms such as Oracle and SQL Server, including writing queries and optimizing performance.
  </li>
  <li>
   Troubleshoot HTTP/HTTPS communication issues by analyzing status codes (1xx&ndash;5xx) and resolving client-server communication problems.
  </li>
  <li>
   Develop and maintain automation scripts using Python, PowerShell, or similar tools to enhance operational efficiency.
  </li>
  <li>
   Create and maintain clear documentation, including user guides, FAQs, and troubleshooting procedures.
  </li>
  <li>
   Liaise with cross-functional teams&mdash;including developers, system administrators, and vendors&mdash;for issue escalation and deployments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in application support and incident management.
  </li>
  <li>
   Strong proficiency with SQL and relational databases like Oracle and SQL Server.
  </li>
  <li>
   Solid understanding of HTTP/HTTPS protocols and experience troubleshooting related issues.
  </li>
  <li>
   Skilled in scripting and automation with Python, PowerShell, or equivalent.
  </li>
  <li>
   Excellent communication, analytical thinking, and time management skills.
  </li>
  <li>
   Must be fluent in Arabic and English to facilitate clear and effective communication with stakeholders and cross-functional teams.
  </li>
  <li>
   Ability to work collaboratively with diverse teams and manage escalations effectively.
  </li>
  <li>
   Strong documentation skills to create comprehensive knowledge base materials.
  </li>
  <li>
   Must be willing to work onsite in the Kingdom of Saudi Arabia.
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Engineer

K20s - Kinetic Technologies Private Limited

<div>
 <strong>
  Job Title: Senior Payments Test Engineer
  <br/>
  <br/>
 </strong>
 <strong>
  Experience 5+Yrs
  <br/>
  <br/>
 </strong>
 <strong>
  Location Riyadh (KSA )
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking an experienced Senior Payments Test Engineer to ensure the quality, reliability, and compliance of payment systems and platforms. The ideal candidate will have deep expertise in payment processing, strong testing skills (manual + automation), and a solid understanding of financial transaction flows.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Design, develop, and execute test strategies for payment systems (SWIFT, card payments, UPI, wallets, etc.)
  </li>
  <li>
   Validate end-to-end payment workflows including authorization, clearing, and settlement
  </li>
  <li>
   End to End testing support in UAT and SIT environment
  </li>
  <li>
   Perform functional, regression, integration, and performance testing
  </li>
  <li>
   Work closely with developers, product managers, and stakeholders to clarify requirements and identify risks
  </li>
  <li>
   Analyze defects, perform root cause analysis, and track issues to resolution
  </li>
  <li>
   Test APIs, microservices, and backend payment integrations
  </li>
  <li>
   Simulate real-world payment scenarios including failures, retries, and reconciliation
  </li>
  <li>
   Participate in release planning and production validation (smoke testing)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5&ndash;10+ years of experience in software testing, with strong focus on payments domain
  </li>
  <li>
   Hands-on experience with payment systems (cards, gateways, acquiring, issuing, UPI, NEFT/RTGS, SWIFT)
  </li>
  <li>
   Knowledge of databases (SQL) and data validation techniques
  </li>
  <li>
   Understanding of Agile/Scrum methodologies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Payment&rsquo;s domain knowledge - Authorization &rarr; Clearing &rarr; Settlement &rarr; Reconciliation
  </li>
  <li>
   Methodology: Proficient in Agile/Scrum frameworks, with experience using tools like JIRA or Azure DevOps for defect tracking.
  </li>
  <li>
   Defect Tracking &amp; Test Management - Familiarity with tools like Jira, Zephyr and writing clear bug reports and maintaining test cases
  </li>
  <li>
   Certification in software testing (ISTQB) or payments domain is a plus
   <br/>
   <br/>
  </li>
 </ul>
 Skills: testing,payment systems,authorization,skills,payments,settlement,defect tracking,scrum,agile,jira
</div>


Senior Payments Test Engineer - Riyadh (KSA )

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.</p><h2 class="jobSectionHeader"><b><br>
Department Overview</b></h2>
Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.<h2 class="jobSectionHeader"><br>
<b>
Job Description</b></h2><p></p><p>
In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.</p><p>
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.</p><p></p><p>
Responsibilities:</p><ul><li><p>
Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.</p></li><li><p>
Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.</p></li><li><p>
Maintain system performance and availability through incident and performance management processes.</p></li><li><p>
Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).</p></li><li><p>
Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.</p></li><li><p>
Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.</p></li><li><p>
Conduct regular customer meetings to discuss service availability and performance.</p></li><li><p>
Address customer comments and inquiries related to specific project aspects or the entire project scope.</p></li><li><p>
Plan and execute technical tasks according to established instructions and processes.</p></li><li><p>
Respond to customer problems directly or through the internal customer interface.</p></li><li><p>
Troubleshoot and resolve technical design-related issues.</p></li><li><p>
Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.</p></li></ul><p></p><p>
The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.</p><h2 class="jobSectionHeader"><b><br>
Basic Requirements</b></h2><p></p><ul><li><p>
Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.</p></li><li><p>
Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.</p></li><li><p>
Background in Network/IT, Broadband PTT, or Customer Service.</p></li><li><p>
Strong professional interpersonal and communication skills.</p></li><li><p>
Excellent command of verbal and written <b>English</b><b> and </b><b>Arabic</b>.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Travel Requirements</b></h2>
Over 50%<h2 class="jobSectionHeader"><br>
<b>
Relocation Provided</b></h2>
Domestic<h2 class="jobSectionHeader"><br>
<b>
Position Type</b></h2>
Experienced<p></p><h2 class="jobSectionHeader"><b>
Referral Payment Plan</b></h2>
No<p></p><h2 class="jobSectionHeader"><b>
Company</b></h2>
Motorola Solutions Arabia, Inc., Saudi Branch<p></p><p><b><i>
EEO Statement</i></b></p><p></p><p>
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.</p><p></p><p>
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Operations Engineer Arabic speaker

CyberArk

<div><div><div><div><div><div>Sales
 <div>|</div>
Saudi Arabia
 <div>|</div>
Job ID - POS5024_1</div></div></div></div></div><div><div><div><div><div><div><br>
</div><p>
</p></div></div></div><div><div><h5 class="jobSectionHeader"><b>Company Description</b></h5>
<div><p><b>About CyberArk</b>:<br>
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity &ndash; human or machine &ndash; across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world&rsquo;s leading organizations trust CyberArk to help secure their most critical assets.</p></div>
</div><div><h5 class="jobSectionHeader"><b>Job Description</b></h5>
<div><p>Job Description</p><p>
As a Sr Solutions Engineer at CyberArk, you are a trusted technical advisor responsible for driving the technical win in both new business and expansion opportunities. Acting as a CyberArk expert, you align CyberArk&rsquo;s Identity Security Platform to customer business outcomes through deep discovery, strategic design, and impactful engagements. You will partner closely with AEs and Solution Sales Specialists to support account strategy and deliver technical validation. Your role is pivotal in supporting sales success, influencing architecture decisions, and enabling seamless post-sale transitions &mdash; all through the lens of the MEDDPICC qualification framework.</p><p><b>
Key Responsibilities</b></p><p><b>
Opportunity Management &ndash; New &amp; Existing Accounts:</b></p><ul><li>
Lead technical validation activities including POCs, architecture reviews, and value-based demos aligned to customer Metrics.</li><li>
Conduct technical discovery to uncover Customer Business Outcomes, shape Decision Criteria, and influence the Decision Process.</li><li>
Build stakeholder maps and identify Champions who support technical and business case development.</li><li>
Validate solution fit, address technical objections, and contribute to forecasting accuracy based on feasibility and risk.</li><li>
Contribute to forecasting accuracy by validating feasibility, risk, and business metrics aligned with MEDDPICC.</li></ul><p><b>
Forecasting:</b></p><ul><li>
Support deal forecasting by validating technical feasibility, business Metrics, and Decision Criteria.</li><li>
Collaborate with AEs, Customer Success Managers, Services, and Channel teams to assess implementation risk and business value realization.</li></ul><p><b>
Pipeline Generation and Expansion:</b></p><ul><li>
Identify and support new opportunities within accounts by transforming customer security architectures.</li><li>
Act as a technical evangelist, highlighting how CyberArk&rsquo;s solutions deliver enterprise value.</li><li>
Participate in strategic account planning, stakeholder mapping, and growth identification.</li><li>
Enable and collaborate with partners to support technical readiness and joint opportunity execution</li></ul><p><b>
Cross-Functional Collaboration &amp; Handover:</b></p><ul><li>
Provide structured, insights-based handovers to Services, Customer Success, and partner teams.</li><li>
Support AEs and Solution Sales in aligning technical validation to sales strategy and customer priorities.</li><li>
Thought Leadership &amp; Enablement:</li><li>
Represent CyberArk at industry events, webinars, and workshops as a subject matter expert on Identity Security and Zero Trust.</li><li>
Mentor peers and partners; provide actionable feedback to internal product and field team</li></ul><p>
#LI-SR2</p><p>
#LI-Hybrid</p></div>
</div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
<div><p><b>Technical Skills:</b></p><ul><li>
Deep understanding of identity security, authentication models, and privileged access management.</li><li>
Experience designing and deploying solutions across cloud platforms (AWS, Azure, GCP).</li><li>
Strong grasp of integration patterns and technical evaluation best practices</li></ul><p><b>
Sales &amp; Business Acumen:</b></p><ul><li>
Skilled in mapping technical capabilities to business impact.</li><li>
Familiar with MEDDPICC or similar qualification frameworks and how they support deal progression.</li></ul><p><b>
Interpersonal Strengths:</b></p><ul><li>
Comfortable engaging stakeholders at multiple levels&mdash;from technical teams to executives.</li><li>
Strong communication, demo delivery, and presentation skills.</li><li>
Proactive, collaborative, and solutions-focused with strong active listening ability.</li></ul><p><b>
Experience Required</b></p><ul><li>
Demonstrated success in a pre-sales, solutions engineering, or technical consulting role.</li><li>
Background in cybersecurity or identity-related technologies preferred.</li><li>
Experience collaborating with or supporting channel partners in a technical capacity.</li></ul><p><b>
Travel Requirements</b></p><ul><li>
Where required for customer meetings, partner engagements, and events.</li></ul><p>
Additional Information</p><p>
We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy.<br>
<br>
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.</p></div>
</div><div><h5 class="jobSectionHeader"><b>Additional Information</b></h5>
<div><p>We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy.<br>
<br>
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs</p></div></div></div></div></div></div><p></p>

Senior Solutions Engineer - Saudi

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