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technical support engineer

Eaton

<div><div><b>About Eaton</b></div><div>
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</div><div>
</div><div><b>
Location: Jeddah, Saudi Arabia</b></div><div></div><p><br>
We are looking for a <b>Technical &amp; Panel Builders Support Engineer</b>, who will assist Eaton's Panel Builders, customers and internal teams with technical inquiries, support product implementation, and develop expertise in Eaton solutions through hands-on experience and mentorship. This role emphasizes learning, growth, and contributing to customer satisfaction while building technical skills.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
What you&rsquo;ll do:</b></h2></div><p></p><div><br>
<ul><li>
Provide first-level technical support for Eaton products to Panel Builders.</li><li>
Assist in troubleshooting basic switchgear, software issues, and configuration activities with the PBs.</li><li>
Support panel builder partners in project specification compliance and provide optimal techno-commercial solutions to help optimize the offers.</li><li>
Participate in training sessions and development programs to enhance PBs technical skills.</li><li>
Coordinate with team members for onboarding new PB partners and ensuring smooth integration.</li><li>
Collaborate with team members to resolve customer technical inquiries.</li><li>
Escalate complex issues to senior engineers or global support teams.</li><li>
Engage in continuous learning and provide feedback for process improvement.</li><li>
Support sales team in techno-commercial aspects to help secure projects.</li><li>
Coordinate with the team to provide end-user and customer support for Eaton solutions.</li><li>
To have proactive approach, strong problem-solving skills, and a collaborative mindset to support the technical needs of PBs</li><li>
Adhere to Eaton&rsquo;s safety and quality standards during all activities.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree in Electrical Engineering, Electronics, or related field.</li><li>
8+ years in technical support field</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Skills:</b></h2>
</div><div><ul><li>Understanding of electrical systems and LV switchgear and controgear solutions and Eaton products.</li><li>
Strong communication, willingness to learn, and problem-solving mindset.</li></ul><p>
#LI-SA2</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What we offer:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Challenging projects in dynamic collaborative team</li><li>
We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible</li><li>
We make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University</li><li>
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.</li><li>
We make your wellbeing matter &ndash; We put your health and safety first. Wellness at Eaton is more than a program, it&rsquo;s about changing the environment by offering the right tools to help empower employees to make that happen</li></ul></div></div></div><p></p><p><br>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Technical & Panel Builders Support Engineer (Jeddah)

Rapiscan Systems

<div>Overview:
<div>
Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-risk facilities, and security checkpoints. Our systems support customers worldwide in combating terrorism, drug smuggling, illegal immigration, and trade fraud. Using low-, medium-, and high-energy X-ray technologies, our solutions are engineered for reliability, performance, and operator satisfaction through innovative design and imaging excellence.</div><div></div><div><b><br>
Position Overview</b><br>
We are seeking skilled and motivated Field Service Technicians (FSTs) to join our team in Qiddiya City, Saudi Arabia. In this role, you will deliver Level 1 and Level 2 field technical support for advanced cargo and vehicle inspection systems. You will be responsible for diagnosing, maintaining, and repairing complex X-ray scanning equipment, while supporting the daily activities of Level 3 Field Service Engineers (FSEs).</div>
Responsibilities:
<ul><li><b>System Maintenance &amp; Repair</b><br>
Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).</li><li><b>
Technical Diagnostics &amp; Fault Resolution</b><br>
Identify, isolate, and resolve technical issues across CVI systems, ensuring minimal downtime and optimal system performance. This includes both proactive and reactive maintenance tasks.</li><li><b>
Technical Communication &amp; Escalation</b><br>
Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, ensuring accurate and timely resolution.</li><li><b>
Installation Support</b><br>
Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.</li><li><b>
Documentation &amp; Reporting</b><br>
Complete all required technical documentation, including service daily and weekly reports, system logs. Accurately input service data into internal databases and reporting tools.</li><li><b>
Compliance &amp; Safety</b><br>
Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.</li></ul>
Qualifications:
<ul><li>Worked in field service or maintenance/repair of a range of products</li><li>
Ability to work on their own in harsh and remote environments</li><li>
Ability to work as part of a team</li><li>
Operating power tools</li><li>
Use of hand tools
</li><li>Experience gained within an electrical or mechanical discipline
</li><li>Previous experience of Field Service Delivery would be advantageous but full training would be provided for the right candidate.
</li><li>IPAF Manlift training is an advantage
</li><li>Arabic speaking is an advantage</li><li>
Engineering Degree- Preferable</li></ul></div>

Field Service Technician - Saudi

OSI Systems, Inc

<div><div><ul><li>Riyadh, Saudi Arabia</li><li>
34960</li></ul></div><div></div><div><h2 class="jobSectionHeader"><b>
Job Description
</b></h2><div>Overview<div><br>
Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-risk facilities, and security checkpoints. Our systems support customers worldwide in combating terrorism, drug smuggling, illegal immigration, and trade fraud. Using low-, medium-, and high-energy X-ray technologies, our solutions are engineered for reliability, performance, and operator satisfaction through innovative design and imaging excellence.</div><div></div><div><br>
Position Overview<br>
We are seeking skilled and motivated Field Service Technicians (FSTs) to join our team in Qiddiya City, Saudi Arabia. In this role, you will deliver Level 1 and Level 2 field technical support for advanced cargo and vehicle inspection systems. You will be responsible for diagnosing, maintaining, and repairing complex X-ray scanning equipment, while supporting the daily activities of Level 3 Field Service Engineers (FSEs).</div><br>
<br>
Responsibilities<br>
<br>
<br>
<ul><li>System Maintenance &amp; Repair<br>
Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).</li><li>
Technical Diagnostics &amp; Fault Resolution<br>
Identify, isolate, and resolve technical issues across CVI systems, ensuring minimal downtime and optimal system performance. This includes both proactive and reactive maintenance tasks.</li><li>
Technical Communication &amp; Escalation<br>
Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, ensuring accurate and timely resolution.</li><li>
Installation Support<br>
Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.</li><li>
Documentation &amp; Reporting<br>
Complete all required technical documentation, including service daily and weekly reports, system logs. Accurately input service data into internal databases and reporting tools.</li><li>
Compliance &amp; Safety<br>
Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.</li></ul>
<br>
Qualifications<br>
<br>
<br>
<ul><li>Worked in field service or maintenance/repair of a range of products</li><li>
Ability to work on their own in harsh and remote environments</li><li>
Ability to work as part of a team</li><li>
Operating power tools</li><li>
Use of hand tools
</li><li>Experience gained within an electrical or mechanical discipline
</li><li>Previous experience of Field Service Delivery would be advantageous but full training would be provided for the right candidate.
</li><li>IPAF Manlift training is an advantage
</li><li>Arabic speaking is an advantage</li><li>
Engineering Degree- Preferable</li></ul></div></div></div>

AB Tech For Information Technology Co.

<div>
 <p>
  drives complex engineering projects by designing systems, conducting advanced analysis, and ensuring compliance with industry standards
 </p>
 <p>
  troubleshoot critical issues, mentor junior staff, and lead cross-functional teams to deliver projects on time, bridging technical design with practical implementation
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Design and Analysis:
   </strong>
   Develop, review, and approve technical drawings, calculations, and specifications (e.g., HVAC, structural, or electrical).
  </li>
  <li>
   <strong>
    Project Leadership:
   </strong>
   Manage project lifecycles, including planning, scheduling, risk assessments (HAZID/HAZOP), and vendor coordination.
  </li>
  <li>
   <strong>
    Technical Troubleshooting:
   </strong>
   Diagnose complex system failures, perform root cause analysis, and implement corrective actions.
  </li>
  <li>
   <strong>
    Quality and Compliance:
   </strong>
   Ensure all work adheres to safety codes, industry standards (ISO, IEEE, etc.), and internal company procedures.
  </li>
  <li>
   <strong>
    Mentorship:
   </strong>
   Provide guidance and technical expertise to junior engineers and technicians.
  </li>
  <li>
   <strong>
    Documentation:
   </strong>
   Generate detailed technical reports, manuals, and proposals.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills and Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s or Master&rsquo;s degree in Engineering (Mechanical, Civil, Electrical, or related discipline).
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   Typically 7+ years of relevant, hands-on engineering experience in specific industry sectors.
  </li>
  <li>
   <strong>
    Technical Proficiency:
   </strong>
   Advanced knowledge of industry-specific software (e.g., AutoCAD, SolidWorks, MATLAB) and, for IT/hardware roles, proficiency in network infrastructure or system analysis.
  </li>
  <li>
   <strong>
    Licensure:
   </strong>
   Professional Engineer (P.Eng.) registration is often required or preferred.
  </li>
  <li>
   <strong>
    Soft Skills:
   </strong>
   Strong analytical, communication, and leadership skills to manage multidisciplinary teams.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Technical Engineer

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 3 - Experienced<br>
Primary -&gt; Technology | Windows and MAC Support | OS administration | 3 - Experienced<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 3 - Experienced<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 3 - Experienced<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries.<br>
3) To support daily technical support activities for computers &amp; all other end point devices<br>
4) Update the support ticket with the progress<br>
5) To set up and test desktop computer peripherals<br>
6) To perform the system changes adhered to organizational policies<br>
7) Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance<br>
8) Maintain technical documentation in association with other functional departments<br>
9) Technical Skills<br>
a. Hardware and Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot &amp; isolating hardware issues<br>
b. Ability to provide physical support for mounting of DC HW, basic connectivity establishment<br>
c. Ability to Install remote tools like Putty to establish connectivity between two devices<br>
d. Ability to replace allowed HW components (such as HDD, memory)<br>
e. Ability to work with various assessment tools to identify the different hardware models available<br>
f. Ability to test the compatibility of Image with the various hardware models available, where needed<br>
g. Windows Operating System<br>
h. Exchange and Mobility Clients<br>
i. Printer management<br>
j. Backup and Recovery<br>
k. Audio, Video support<br>
l. End Point Security<br>
m. Vendor co-ordination<br>
n. Asset management<br>
o. Incident management<br>
p. Patch management<br>
q. MAC OS Support<br>
r. Basic Linux knowledge is an added advantage<br>
s. VIP User Support:</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
02-Feb-2026</p></div></div></div></div></div><div></div>

Administrator - Field Services

SenseTime MEA

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Delivery Engineer
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Summary:
  </strong>
  Are you passionate about technology and looking to kickstart your career in field engineering? We are looking for a
  <strong>
   Junior/Senior Delivery Engineer
  </strong>
  to support our projects in Saudi Arabia. You will get hands-on experience with hardware, networks, and client interaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Do:
  </strong>
 </p>
 <p>
  Get Projects Ready: Handle pre-deployment tasks such as site surveys (checking power, space, cabling), hardware preparation, and basic network setup.
 </p>
 <p>
  Plan &amp; Execute: Work with product managers and solution experts to understand what the customer needs and help turn that into a deployment plan.
 </p>
 <p>
  Be the Face of the Company: Serve as the primary contact person for customers during the installation phase, ensuring they are satisfied and informed.
 </p>
 <p>
  Connect Teams: Act as the bridge between the field and HQ, coordinating with developers and hardware engineers to solve on-site challenges.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who You Are:
  </strong>
 </p>
 <p>
  Educational Background: You hold a Bachelor&rsquo;s degree in ICT, CS, Engineering, or similar.
 </p>
 <p>
  Network Savvy: You have a foundational knowledge of computer networks.
 </p>
 <p>
  Must know: How to configure an IP address, understand the difference between LAN/WAN, and use basic Linux/Windows network commands.
 </p>
 <p>
  Python Plus: Experience with Python scripting is a strong advantage.
 </p>
 <p>
  Attitude: You have an extreme passion for learning. You are a clear communicator who enjoys talking to people and solving real-world problems.
 </p>
 <p>
 </p>
</div>


Delivery Engineer

Imou

<div>
 <p>
  We are currently searching for a
  <strong>
   Technical Support Manager
  </strong>
  to support our business development in Saudi Arabia
  <strong>
   .
  </strong>
  This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1, Who Are We?
  </strong>
 </p>
 <p>
  IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 </p>
 <p>
  Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 </p>
 <p>
  Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1.Offline and online training work
 </p>
 <ul>
  <li>
   Trainees: sales team, distributors, resellers, installers, and promoters.
  </li>
  <li>
   Typical training scenarios: new product launches, new customer development, quarterly regular training
  </li>
 </ul>
 <p>
  2.Online technical question answering
 </p>
 <ul>
  <li>
   Service objects: distributors, resellers and installers
  </li>
  <li>
   Deal with typical problems: installation problems, links, video playback, etc.
  </li>
  <li>
   Processing method: Facebook, phone, chat software.
  </li>
 </ul>
 <p>
  3.Offline technical support
 </p>
 <ul>
  <li>
   Service object: distributors, resellers and installers
  </li>
  <li>
   Typical scenario: Resolve technical problems on site and resolve product quality issues
  </li>
 </ul>
 <p>
  4.Translation
 </p>
 <ul>
  <li>
   Sorting out localized user guidance materials
  </li>
  <li>
   General issues, quick installation manuals in local language, and operation video shooting
  </li>
 </ul>
 <p>
  5.Product promotion
 </p>
 <ul>
  <li>
   Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
  </li>
  <li>
   Main role: product presentation, technical solutions, sample booth setting
  </li>
 </ul>
 <p>
  6.App operation and promotion:
 </p>
 <ul>
  <li>
   Partner App: update the product material, promote the App to resellers and installers
  </li>
 </ul>
 <p>
  <strong>
   Job Requirement
  </strong>
 </p>
 <ul>
  <li>
   3-year experience in the technical support position .
  </li>
  <li>
   Have deep knowledge in IT/CCTV/Technology products.
  </li>
  <li>
   Familiar with CCTV ,smart home ,wifi Camera industry.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor degree of technical or related field;
  </li>
  <li>
   Good English and Arabic reading, writing and speaking;
  </li>
  <li>
   Good interpersonal, written oral communication and presentation skills;
  </li>
  <li>
   Customer-oriented;
  </li>
  <li>
   Accustomed to frequent business trips.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Manager

Explore 751+ Technical support engineer in Riyadh this February. Find roles across top companies and apply now to boost your career.

751 technical support engineer jobs In Riyadh

Technical & Panel Builders Support Engineer (Jeddah)

Field Service Technician - Saudi

Field Service Technician - Saudi

Senior Technical Engineer

Administrator - Field Services

Delivery Engineer

Technical Support Manager