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technical support engineer

Imou

<div>
 <p>
  We are currently searching for a
  <strong>
   Technical Support Engineer
  </strong>
  to support our business development in Saudi Arabia
  <strong>
   .
  </strong>
  This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1, Who Are We?
  </strong>
 </p>
 <p>
  IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 </p>
 <p>
  Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 </p>
 <p>
  Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1.Offline and online training work
 </p>
 <ul>
  <li>
   Trainees: sales team, distributors, resellers, installers, and promoters.
  </li>
  <li>
   Typical training scenarios: new product launches, new customer development, quarterly regular training
  </li>
 </ul>
 <p>
  2.Online technical question answering
 </p>
 <ul>
  <li>
   Service objects: distributors, resellers and installers
  </li>
  <li>
   Deal with typical problems: installation problems, links, video playback, etc.
  </li>
  <li>
   Processing method: Facebook, phone, chat software.
  </li>
 </ul>
 <p>
  3.Offline technical support
 </p>
 <ul>
  <li>
   Service object: distributors, resellers and installers
  </li>
  <li>
   Typical scenario: Resolve technical problems on site and resolve product quality issues
  </li>
 </ul>
 <p>
  4.Translation
 </p>
 <ul>
  <li>
   Sorting out localized user guidance materials
  </li>
  <li>
   General issues, quick installation manuals in local language, and operation video shooting
  </li>
 </ul>
 <p>
  5.Product promotion
 </p>
 <ul>
  <li>
   Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
  </li>
  <li>
   Main role: product presentation, technical solutions, sample booth setting
  </li>
 </ul>
 <p>
  6.App operation and promotion:
 </p>
 <ul>
  <li>
   Partner App: update the product material, promote the App to resellers and installers
  </li>
 </ul>
 <p>
  <strong>
   Job Requirement
  </strong>
 </p>
 <ul>
  <li>
   3-year experience in the technical support position .
  </li>
  <li>
   Have deep knowledge in IT/CCTV/Technology products.
  </li>
  <li>
   Familiar with CCTV ,smart home ,wifi Camera industry.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor degree of technical or related field;
  </li>
  <li>
   Good English and Arabic reading, writing and speaking;
  </li>
  <li>
   Good interpersonal, written oral communication and presentation skills;
  </li>
  <li>
   Customer-oriented;
  </li>
  <li>
   Accustomed to frequent business trips.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented <b>ICT Engineer - Aviation</b> with 5+ years of experience to design, implement, and maintain Information and Communication Technology (ICT) systems and infrastructure.</p><p></p><p>
This role is ideal for someone with a solid foundation in ICT systems, networking, and troubleshooting, who is eager to contribute to the efficient operation of our technology systems.</p><p></p><p>
The ICT Engineer will be responsible for providing technical support, maintaining hardware and software systems, and ensuring seamless communication across all platforms.</p><p></p><p><b>
What You'll Be Doing;</b></p><ul><li>
Assist in the design, configuration, and implementation of ICT systems, including network infrastructure, server setup, telecommunications systems, and cloud services.</li><li>
Work with cross-functional teams to ensure that ICT systems align with company objectives and meet both functional and technical requirements.</li><li>
Install and configure hardware (e.g., computers, servers, routers, switches) and software (e.g., operating systems, applications, security solutions).</li><li>
Configure, maintain, and troubleshoot local area networks (LAN), wide area networks (WAN), and Wi-Fi networks to ensure high availability and performance.</li><li>
Ensure seamless connectivity across internal and external systems, including setting up secure VPNs, firewalls, and network security protocols.</li><li>
Monitor network performance, resolve network outages, and provide recommendations for network improvements.</li><li>
Provide technical support for end-users, assisting with hardware and software issues, system upgrades, and troubleshooting technical problems.</li><li>
Perform root cause analysis and implement corrective actions for recurring issues.</li><li>
Provide timely and effective solutions to system failures, network problems, and other IT-related concerns.</li><li>
Ensure regular system maintenance, updates, and patching for both hardware and software to ensure security and system integrity.</li><li>
Assist in managing and updating server environments (e.g., Windows Server, Linux, cloud systems).</li><li>
Monitor IT assets and recommend hardware/software upgrades when necessary.</li><li>
Implement and enforce IT security protocols to protect the company&rsquo;s data and infrastructure, including firewall configuration, antivirus solutions, and data encryption.</li><li>
Ensure compliance with industry regulations and standards, performing routine security audits and vulnerability assessments.</li><li>
Work with IT leadership to establish security policies and procedures for system access and usage.</li><li>
Collaborate with other engineering and IT teams to ensure smooth integration of ICT systems and hardware into existing business processes.</li><li>
Provide input on system scalability, performance improvements, and innovative ICT solutions.</li><li>
Assist with the deployment of new technologies, ensuring successful implementation and end-user training.</li><li>
Maintain documentation for ICT systems, including network diagrams, technical specifications, user manuals, and troubleshooting guides.</li><li>
Prepare and present reports on system performance, support requests, and security audits to the IT management team.</li><li>
Keep detailed logs of incidents, maintenance activities, and resolutions for future reference.</li></ul><p></p><p><b>
What Required Skills You'll Bring;
</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Network Engineering, or a related field.</li><li>
5+ years of hands-on experience in ICT systems, networking, and technical support.</li><li>
Experience in configuring and managing network systems (e.g., routers, switches, firewalls, VPNs).</li><li>
Proficiency in supporting and troubleshooting hardware (PCs, servers, networking devices) and software (operating systems, business applications).</li><li>
Solid knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP, HTTP/HTTPS).</li><li>
Hands-on experience with network security tools, firewalls, VPNs, and cloud computing platforms (e.g., AWS, Azure).</li><li>
Proficiency in ICT management software (e.g., Active Directory, VMware, Microsoft Exchange).</li><li>
Strong troubleshooting skills with the ability to solve complex technical issues.</li><li>
Excellent communication skills to interact with technical and non-technical stakeholders.</li><li>
Professional certifications such as CCNA, CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or equivalent.</li><li>
Experience with server administration (e.g., Linux/Unix, Windows Server) and cloud-based systems.</li><li>
Familiarity with ITIL framework for IT service management.</li><li>
Knowledge of VoIP systems and telecommunication networks.</li><li>
Experience with enterprise IT systems and collaboration tools (e.g., Office 365, SharePoint, Microsoft Teams).</li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

ICT Engineer - Aviation

Tamara

<div><p><b>About Us</b></p>
<p>
Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.</p>
<p><b>
Your Role</b></p>
<p>
We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues.</p>
<p>
You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience.</p>
<p>
You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support.</p><br>
<p></p>
<p><b>
Your Responsibilities:</b></p>
<ul>
<li>Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.</li>
<li>Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.</li>
<li>Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.</li>
<li>Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.</li>
<li>Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.</li></ul><br>
<p></p>
<p><b>
Your Expertise:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.</li>
<li>Previous experience in technical support roles is required.</li>
<li>Advanced understanding and experience in SQL.</li>
<li>Strong problem-solving skills and a willingness to learn new technologies.</li>
<li>Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.</li>
<li>Customer-focused mindset with a dedication to providing exceptional service and support.</li>
<li>Ability to work independently as well as part of a team in a fast-paced environment.</li>
<li>Proficiency in using support ticketing systems and other relevant software tools.</li>
</ul>
<p>All qualified individuals are encouraged to apply.</p></div>

Application Support Engineer

Nozomi Networks

<div><div><p>Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.</p>
<p>
We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.</p></div><p>
As we expand our product portfolio and global presence, our Professional Services department is hiring a Designated Engineer (DE) you will serve as the primary technical point of contact for a portfolio of enterprise and industrial customers, ensuring their platforms run flawlessly and continuously evolve to meet emerging threats.</p>
<p>
This role is ideal for professionals with a strong technical foundation and a passion for customer success. You will work closely with customers to effectively deploy the Nozomi solution, proactively maintain it, continuously optimize configurations, and enable the adoption of our cybersecurity platform. To achieve these goals, you will collaborate with and have the support of senior professional services engineers, Customer Success Managers, and cross-functional teams.</p>
<p>
You could be the next &quot;Nozomier&quot;! If this sounds like you, read on.</p>
<h4 class="jobSectionHeader"><b>
In this role you will:</b></h4>
<ul><li>Own the customer relationship &ndash; Act as the primary technical liaison for assigned customers, focusing on operational support and platform optimization.</li>
<li>Keep platforms healthy - Run regular health checks, tune sensor configurations, optimise alert generation, and guide upgrade roll‑</li>
<li>Accelerate Adoption - design and implement new features, integrations, dashboards, and custom queries that unlock customer use‑cases.</li>
<li>Document and Educate - Develop and maintain customer-specific documentation, workflows, and use cases, and deliver knowledge‑transfer workshops on new releases and best practices.</li>
<li>Troubleshoot and Resolve - Investigate incidents, open and manage support cases/RMAs, and drive issues to root‑cause closure with Technical Support.</li>
<li>Report on Value - Provide weekly activity summaries and planning updates to customers.</li>
<li>Collaborate - Partner with Customer Success Managers, Product, and Engineering to steer roadmap priorities and share field feedback.</li>
</ul><h4 class="jobSectionHeader"><b>To be successful in the opportunity, you will have:</b></h4>
<ul><li>2+ years of experience in a technical support, system administration, or technical consulting role.</li>
<li>Knowledge of:</li>
<li>networking concepts (OSI model, TCP/IP, VLANs, network architecture)</li>
<li>network infrastructure (firewalls, switches)</li>
<li>general cybersecurity principles and applications (Active Directory, PCAP analysis, security architecture).</li>
<li>Familiarity with Windows/FreeBSD/Unix/Linux OS's, virtualization, and basic scripting or API usage.</li>
<li>Strong troubleshooting and analytical skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work independently and manage time effectively across multiple customer engagements.</li>
<li>Professional fluency in written and spoken English.</li>
<li>Exposure to OT/ICS environments and protocols.</li>
<li>Experience with Nozomi Networks products or similar cybersecurity platforms.</li>
<li>Technical certifications (e.g., CompTIA Security+, CompTIA Network+, CCNA, GICSP, or equivalent) are a plus.</li>
<li>2+ years in a customer‑facing role for a cybersecurity vendor or a system integrator (pre‑sales, professional services, TAM, CSM, etc.)</li>
</ul>
<p>#LI-AF1</p><div><p><b>
Who we are and what we stand for:</b></p>
<p>
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.</p>
<p>
Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.</p>
<p><b>
Our Global Benefits</b></p>
<p>
All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:</p>
<ul>
<li>Health &amp; Wellness</li>
<li>Financial</li>
<li>Work-Life Balance</li>
<li>Unparalleled Flexible Time-Off</li>
</ul>
<p><b>Need to know information</b></p>
<p>
Successful candidates will be subjected to background verification checks.</p>
<p><i>
Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website </i><i>here</i><i>.</i></p>
<p><i>
If you would like to know more about our Privacy Policy, please click </i><i>here</i><i>. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.</i></p></div></div>

Designated Engineer

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.</p><h2 class="jobSectionHeader"><b><br>
Department Overview</b></h2>
Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.<h2 class="jobSectionHeader"><br>
<b>
Job Description</b></h2><p></p><p>
In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.</p><p>
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.</p><p></p><p>
Responsibilities:</p><ul><li><p>
Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.</p></li><li><p>
Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.</p></li><li><p>
Maintain system performance and availability through incident and performance management processes.</p></li><li><p>
Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).</p></li><li><p>
Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.</p></li><li><p>
Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.</p></li><li><p>
Conduct regular customer meetings to discuss service availability and performance.</p></li><li><p>
Address customer comments and inquiries related to specific project aspects or the entire project scope.</p></li><li><p>
Plan and execute technical tasks according to established instructions and processes.</p></li><li><p>
Respond to customer problems directly or through the internal customer interface.</p></li><li><p>
Troubleshoot and resolve technical design-related issues.</p></li><li><p>
Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.</p></li></ul><p></p><p>
The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.</p><h2 class="jobSectionHeader"><b><br>
Basic Requirements</b></h2><p></p><ul><li><p>
Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.</p></li><li><p>
Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.</p></li><li><p>
Background in Network/IT, Broadband PTT, or Customer Service.</p></li><li><p>
Strong professional interpersonal and communication skills.</p></li><li><p>
Excellent command of verbal and written <b>English</b><b> and </b><b>Arabic</b>.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Travel Requirements</b></h2>
Over 50%<h2 class="jobSectionHeader"><br>
<b>
Relocation Provided</b></h2>
Domestic<h2 class="jobSectionHeader"><br>
<b>
Position Type</b></h2>
Experienced<p></p><h2 class="jobSectionHeader"><b>
Referral Payment Plan</b></h2>
No<p></p><h2 class="jobSectionHeader"><b>
Company</b></h2>
Motorola Solutions Arabia, Inc., Saudi Branch<p></p><p><b><i>
EEO Statement</i></b></p><p></p><p>
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.</p><p></p><p>
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Operations Engineer Arabic speaker

Hewlett Packard Enterprise | HPE

<div>Junior HPC Engineer<p><br>
</p>This role has been designed as &lsquo;&rsquo;Onsite&rsquo; with an expectation that you will primarily work from an HPE partner/customer office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p><b><i>Job Family Definition:</i></b></p><p>
Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers&rsquo; business needs and, consequently, for understanding customers&rsquo; businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company&rsquo;s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization&rsquo;s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.</p><p><b><i>
Management Level Definition:</i></b></p><p>
Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.</p><p></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Responsible for delivery of assigned tasks within the delivery cycle of a project. Understands a number of the company's technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.</li><li>
Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.</li><li>
Acts professionally with the company customers.</li><li>
Participates as part of a team and maintains good relationships with team members and customers.</li><li>
Understands the company's strategy.</li><li>
Is aware of knowledge tools and their application.</li><li>
Participates in chosen technical community or profession, and regularly attends profession or community of interest events.</li></ul><p></p><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>1 - 3 years of technical experience and an Associate of Arts/Science or equivalent degree (two year college program) in computer science or related area of study; without a degree, one additional year of relevant technical experience (2-4 years in total) in the HPC Space.</li></ul><p></p><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>Has sufficient technical knowledge to assist with the completion of specific deliverables for HPC Systems and Associated support.</li><li>
Able to communicate HPC concepts with team and to peers.</li><li>
Able to produce basic documentation to required standards.</li><li>
Demonstrates understanding of assigned discipline or technical area.</li><li>
Demonstrate fundamental technical knowledge.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>Job:</b></p>
Services<p><b>
Job Level:</b></p>
TCP_01<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Junior HPC Engineer

Projecttech

<div><div><div><div><p><b>Location :</b> Riyadh, Saudi Arabia
<br>
<b>Industry:</b> Financial Services</p>
<p><b>Availability:</b> Immediate</p>
<p><b>Role Overview :
</b></p><p>We are seeking a proactive and customer-focused <b>Technical Support Specialist</b> to provide technical assistance and support for systems and applications used by our company in Riyadh. The ideal candidate will have at least 2 years of experience in technical support, with strong troubleshooting skills and the ability to resolve issues efficiently in a fast-paced environment.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Provide first- and second-level technical support to end users for hardware, software, and network-related issues.</li>
<li>Diagnose, troubleshoot, and resolve technical problems in a timely manner.</li>
<li>Install, configure, and maintain computer systems, applications, and peripherals.</li>
<li>Escalate complex technical issues to relevant teams and follow up until resolution.</li>
<li>Maintain accurate records of incidents, service requests, and resolutions.</li>
<li>Ensure systems comply with internal policies and security standards.</li>
<li>Support users with system upgrades, updates, and new technology rollouts.</li>
<li>Deliver excellent customer service and technical guidance to users.</li>
</ul><p><b>Required Profile :</b></p>
<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.</li>
<li>2+ years of experience in a Technical Support or IT Support role, preferably in banking or financial services.</li>
<li>Strong knowledge of Windows operating systems, MS Office, and basic networking concepts.</li>
<li>Experience with helpdesk systems and remote support tools.</li>
<li>Excellent problem-solving, communication, and customer service skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Knowledge of IT security and data protection practices is a plus.</li>
</ul></div><div><div><div><div><b>Job Category: </b>Financial Services
</div><div><b>Job Type: </b>Engineering
</div><div><b>Job Location: </b>Riyadh Saudi Arabia</div></div></div></div></div></div></div><p></p>

Technical Support Specialist (J26-042)

Explore 1666+ Technical support engineer in Riyadh this May. Find roles across top companies and apply now to boost your career.