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technical support engineer Jobs in Karachi

technical support engineer

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l2 support intern

Pakistan Single Window (PSW)

<div>
 <ul>
 <li>
 Assist in diagnosing and resolving customer issues escalated from Level 1 support
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 Collaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problems
 </li>
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 Maintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actions
 </li>
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 Monitor system alerts and identify recurring problems to support long-term fixes
 </li>
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 Participate in knowledge-base creation by documenting solutions, FAQs, and process updates
 </li>
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 Contribute to internal process improvement initiatives to increase efficiency within the support function
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 Provide timely updates to users and ensure high customer satisfaction through effective communication
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, IT, or a related field
 </li>
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 Good understanding of SQL and databases, including basic queries, troubleshooting, and data analysis
 </li>
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 Familiarity with web applications, APIs, operating systems, and basic networking concepts
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 Strong analytical and problem-solving skills with the ability to break down complex issues
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 Basic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platforms
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 Excellent verbal and written communication skills to interact effectively with clients and internal teams
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 Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment
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 Eagerness to learn, adapt, and grow in a technical support role
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 </ul>
</div>

L2 Support Intern

Pakistan Single Window

<div><ul><li>Assist in diagnosing and resolving customer issues escalated from Level 1 support.</li>
<li>Collaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problems.</li>
<li>Maintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actions.</li>
<li>Monitor system alerts and identify recurring problems to support long-term fixes.</li>
<li>Participate in knowledge-base creation by documenting solutions, FAQs, and process updates.</li>
<li>Contribute to internal process improvement initiatives to increase efficiency within the support function.</li>
<li>Provide timely updates to users and ensure high customer satisfaction through effective communication.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or a related field.</li>
<li>Good understanding of SQL and databases, including basic queries, troubleshooting, and data analysis.</li>
<li>Familiarity with web applications, APIs, operating systems, and basic networking concepts.</li>
<li>Strong analytical and problem-solving skills with the ability to break down complex issues.</li>
<li>Basic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platforms.</li>
<li>Excellent verbal and written communication skills to interact effectively with clients and internal teams.</li>
<li>Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.</li>
<li>Eagerness to learn, adapt, and grow in a technical support role.</li></ul></div>

Eocean Pvt Ltd

Role DescriptionEocean Pvt. Ltd. is seeking a full-time, on-site Resident Engineer in Karachi to provide L1/L2 support for a banking client&rsquo;s WhatsApp Banking platform and Agent Portal. The role involves diagnosing issues, troubleshooting, supporting deployments, managing Linux-based systems, and coordinating with Operations and Development teams. Day-to-day responsibilities include maintaining documentation, monitoring application health, and ensuring compliance with service quality standards.Qualifications<ul><li>Strong understanding of application support, system configuration, and troubleshooting</li><li>Hands-on experience with MS SQL, log analysis, and query debugging</li><li>Proficiency in Linux (basic commands, service checks, log review, and troubleshooting)</li><li>Ability to diagnose and resolve application issues effectively</li><li>Experience with monitoring tools, documentation, and reporting processes</li><li>Strong communication and stakeholder coordination skills</li><li>Bachelor&rsquo;s degree in Computer Science, IT, Engineering, or a related field</li><li>Prior experience in L1/L2 support, on-site customer support, or technical consultancy is an advantage</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Resident Engineer

Goldwind

<div>
 
 Position Overview
 
 
 
 Carry out the O&amp;M service of the WTG in accordance with project schedule and to the standard of company specifications, including WTG troubleshooting, schedule maintenance, retrofit, inspection, and provide operation reports to customers and companies etc.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Carry out the O&amp;M service of the WTG in accordance with project schedule and to the standard of company specifications:
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 Implement the operation and maintenance service.
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 Swiftly respond to issues and conduct troubleshooting for electrical, mechanical, software issues as well as component replacement, ensuring the project continuity.
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 Complete defect-elimination task.
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 Analyze wind turbine operation data to ensure smooth operation.
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 Proactive contact with customers regarding completed and upcoming service and repairs.
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 Implement the pre-COD service like completion checklist review, manuals review, etc.
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 Implement the post-COD service like inspection of wind turbine and non-scheduled maintenance.
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 Responsible for the inspection of installation company on site.
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 Manage warehouse by ordering materials, tools, and spare parts when needed.
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 Record keeping and administrative work.
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 Complete other tasks assigned by the company.
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 Comply with the HSE requirements of the company, find and report hazards in the process of work, report HSE incident in a timely and truthful manner, and participate in the activities organized by department's and company's HSE team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelor's degree in Electrical
 
 
 
 Company Information
 
 
 
 
 Diversity &amp; Inclusion
 
 
 
 
 Capabilities
 
 
 
 Professional Knowledge
 
 
 Normalization
 
 
 Risk Management
 
 
 Action-oriented
 
 
 Integrate into the organization， provide suggestions for improvement-L2
 
 
 Build up relationships, Respond to customer needs-L2
 
 
 Emphasize timeliness and quality-L2
 
 
 <ul>
 <li>
 As far as you know, what achievements has the candidate made in the past 1 year?
 </li>
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 What strengths and weaknesses do you think the candidate has in terms of expertise, skills and previous work experience?
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 What has he/she done in terms of team development?
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 What do you think of the personality and the behavior style of the candidate?
 </li>
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 What other comments or introductions do you have about the candidate?
 </li>
 </ul>
</div>

O&M Engineer

<div>
 <ul>
 <li>
 Responsible for handling calls, updating customers regarding queries, leads/tickets handling, call backs where needed and work on different assigned projects
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 Serve as the first point of contact for users seeking technical assistance via phone, email, social media or ticketing system
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 Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
 </li>
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 Diagnose and resolve basic technical issues related to PSW software, hardware, and network systems
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 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 </li>
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 Log all user interactions and technical issues in the service desk system and ensure proper documentation of actions taken
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 <li>
 Handle feedback campaigns
 </li>
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 Correctly logging incidents and problems, categorizing and prioritizing them in line with team procedures
 </li>
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 Conducting full and thorough diagnostics with end-users to enable the first point of contact incident and problem resolution
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 Escalate unresolved issues to L2 or specialized support teams as needed
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 Sharing knowledge with team colleagues
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 Follow up with users to ensure their technical issues are fully resolved in a timely manner
 </li>
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 Assist with the installation, configuration, and troubleshooting of PSW applications for end-users
 </li>
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 Maintain knowledge of common technical issues and solutions related to PSW systems
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 Contribute to the creation and maintenance of internal knowledge base articles and user guides
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 Prioritize and manage several open issues at one time
 </li>
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 Ensure compliance with service-level agreements (SLAs) by resolving incidents within the agreed-upon timeframes
 </li>
 <li>
 Collaborate with L2 and other technical teams to ensure continuous service improvement
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field
 </li>
 <li>
 1-2 years of experience in a service desk or technical support role
 </li>
 <li>
 Basic knowledge of IT systems, software, and troubleshooting techniques
 </li>
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 Familiarity with ticketing systems and incident management tools
 </li>
 <li>
 Strong communication and customer service skills
 </li>
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 Ability to work in a fast-paced environment and prioritize tasks effectively
 </li>
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 Problem-solving attitude with attention to detail
 </li>
 <li>
 Experience working with enterprise systems, preferably in the trade or customs industry
 </li>
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 Familiarity with remote desktop tools and other support software
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
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 Competitive salary
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 Fuel Card
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 Health benefits
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 Professional development opportunities
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 Inclusive work culture &amp; much more
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 </ul>
</div>

Service Desk Analyst L1

Logon Broadband Pvt Ltd

Technical Support Network EngineerInternet Service Provider CompanyDealers Technical Support Regarding Internet issues Job Description:Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 30th December, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs.40,000.00 - Rs.55,000.00 per monthJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Technical Support Network Engineer

Internet Technical Support Engineer (Male)Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 25th November, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Internet Technical Support Engineer

Explore 1453+ L2 support intern in Karachi this December. Find roles across top companies and apply now to boost your career.

1453 l2 support intern jobs IN Karachi

L2 Support Intern

L2 Support Intern

Resident Engineer

O&M Engineer

Service Desk Analyst L1

Technical Support Network Engineer

Internet Technical Support Engineer