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lead captive operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Lead - Captive Operations

Google Operations Center

<div>
 
 Join Us!
 
 
 
 At Google Operations Center we help Google users and customers solve problems and achieve their goals&mdash;all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
 
 
 
 Role Overview
 
 
 
 The Ethics &amp; Compliance Senior Specialist will be part of the Global Ethics and Compliance team and be responsible to develop, support and implement effective programs to identify, prevent, detect, mitigate, and resolve compliance risks, with the goal of strengthening the organization's ethics and compliance program.
 
 
 
 Position Responsibilities
 
 
 
 <ul>
 <li>
 Understand and communicate global Ethics and Compliance policies, processes, and tools to employees and help resolve any queries or doubts
 </li>
 <li>
 Conduct awareness and education programs to advise and educate employees on ethics and compliance policies.
 </li>
 <li>
 Identify and investigate potential compliance issues and risks, collaborating with the Ethics &amp; Compliance Investigation leads as needed.
 </li>
 <li>
 Support compliance due diligence, risk assessments, and monitoring programs.
 </li>
 <li>
 Review non-compliance issues and incidents, gather evidence, and document findings.
 </li>
 <li>
 Create global communications for site newsletters and monthly messages.
 </li>
 <li>
 Prepare reports for global stakeholders and leadership on key risks and training completion.
 </li>
 <li>
 Support compliance documentation and recordkeeping.
 </li>
 <li>
 Support automation initiatives for reporting and data analytics.
 </li>
 <li>
 Maintain accurate records of compliance activities.
 </li>
 <li>
 Identify and document business or organisation specific compliance risks.
 </li>
 <li>
 Stay informed on compliance developments impacting Google Operations Center.
 </li>
 <li>
 Develop expertise in industry standards, global programs to strengthen Ethics and Compliance program.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Minimum Qualifications and Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree holder from an accredited institution
 </li>
 <li>
 Excellent English communication skills (both written and oral)
 </li>
 <li>
 Excellent stakeholder management at multiple levels
 </li>
 <li>
 6 years of experience with at least 3-4 years in compliance or audit
 </li>
 <li>
 Ethics and Compliance Certifications (preferred)
 </li>
 <li>
 Work experience in BPO, and/or captive services organizations preferred
 </li>
 <li>
 Prior experience in investigative work (preferred)
 </li>
 <li>
 Experience organizing data and applying business context to improve processes or operations.
 </li>
 <li>
 Experience working with global compliance programs and managing initiatives of varying complexity
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Analytical and Problem-Solving
 </li>
 <li>
 Research and Interpretation
 </li>
 <li>
 Communication and Interpersonal
 </li>
 <li>
 Detail-Oriented
 </li>
 <li>
 Familiarity with audit and investigation documentation
 </li>
 <li>
 Strong Organizational skills to manage multiple tasks and projects effectively.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
 </li>
 <li>
 We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
 </li>
 <li>
 Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
 
 
 </li>
 </ul>
 Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
 
 
 Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
 
 
 To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
 
 
 To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
 
 
 
 Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.
 
</div>

Compliance Senior Specialist

Cyient

<div>
 
 Operations Lead
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Design and institutionalize Leader Standard Work (LSW) frameworks across key functions.
 </li>
 <li>
 Drive the development and ongoing management of Yearly Goal Trees
 </li>
 <li>
 Lead and coordinate Monthly Business Reviews (MBRs) ensuring accuracy, relevance, and follow-through of action items.
 </li>
 <li>
 Prepare executive presentations and dashboards for senior leadership
 </li>
 <li>
 Collaborate with cross-functional teams to ensure alignment with strategic goals and KPIs.
 </li>
 <li>
 Manage and execute internal communications including Townhalls, Leadership messages, and updates.
 </li>
 <li>
 Identify and implement continuous improvement opportunities in business processes and operations.
 </li>
 <li>
 Track and report key metrics related to operational excellence and engagement.
 </li>
 <li>
 MBA from a with a specialization in Operations, Strategy, or General Management.
 </li>
 <li>
 7-8 years of experience in business operations, or program management.
 </li>
 <li>
 Familiarity with tools like Power BI or other dashboarding solutions.
 </li>
 </ul>
 
 
</div>

Operation

Sodexo

<div>
 
 
 🧭 Position: National Account Director
 
 
 
 📍
 
 Location:
 
 Hyderabad
 
 
 📋
 
 Reports To:
 
 Region Head
 
 
 
 
 
 
 ✨ Role Summary
 
 
 
 Lead and manage food service operations across assigned sites, ensuring service excellence, profitability, client satisfaction, HSE best practices and compliance with company standards and regulatory requirements. This role demands strategic oversight of large-scale catering operations with knowledge of latest trends in the food industry, strong financial control, people engagement &amp; retention and exceptional client relationship management. The position requires regular travel across client sites to ensure operational consistency and stakeholder engagement.
 
 
 
 
 
 
 🔑 Key Responsibilities
 
 
 
 
 🍽️ Operational Management
 
 
 <ul>
 <li>
 Oversee daily food service operations in alignment with client contracts.
 </li>
 <li>
 Ensure consistent quality, taste, hygiene, and presentation across all meals.
 </li>
 <li>
 Develop and implement innovative menus, events, and promotional activities.
 </li>
 <li>
 Work with marketing &amp; culinary to upgrade food concepts.
 </li>
 <li>
 Ensure adherence to ISO 22000:5000 and internal food safety protocols.
 </li>
 </ul>
 
 
 🤝 Client &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Maintain strong client relationships to ensure satisfaction and long-term retention.
 </li>
 <li>
 Proactively address service issues and identify growth opportunities.
 </li>
 <li>
 Ensure all contracts, renewals, and agreements are valid and up to date.
 </li>
 </ul>
 
 
 💰 Financial Performance
 
 
 <ul>
 <li>
 Achieve sales and profit targets through performance tracking and corrective actions.
 </li>
 <li>
 Control cash handling, invoicing, collections, and financial documentation.
 </li>
 <li>
 Monitor wastage, implement cost control measures, and support sustainable practices.
 </li>
 </ul>
 
 
 👥 People &amp; Team Management
 
 
 <ul>
 <li>
 Lead and motivate on-site teams, ensuring optimal staffing and productivity.
 </li>
 <li>
 Identify training needs and drive team development initiatives.
 </li>
 <li>
 Collaborate with cross function teams for timely support
 </li>
 <li>
 Ensure implementation of all HR and staff welfare processes.
 </li>
 </ul>
 
 
 🛡️ Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure compliance with legal, HR, and QHSE standards.
 </li>
 <li>
 Maintain hygiene, food safety, and waste disposal protocols.
 </li>
 <li>
 Report incidents and collaborate with internal QHSE teams to mitigate risks.
 </li>
 </ul>
 
 
 📦 Inventory &amp; Procurement
 
 
 <ul>
 <li>
 Oversee raw material planning, storage, and inventory accuracy.
 </li>
 <li>
 Work closely with purchase teams to align on cost trends and quality standards.
 </li>
 <li>
 Enforce FIFO and hygiene standards in storage and cold room management.
 </li>
 </ul>
 
 
 🧠 Key Requirements
 
 
 
 
 Requirement Area
 
 
 
 
 Description
 
 
 
 Minimum Experience: At least 10 years in food service or hospitality operations.
 
 
 P&amp;L Management: Strong acumen in managing profit &amp; loss, budgeting, and financial performance.
 
 
 Client Management: Proven ability to build and maintain high-value client relationships.
 
 
 Team Management: Engage and develop people for high motivation and reduction in attrition.
 
 
 Large-Scale Catering: Demonstrated experience in managing large catering operations across multiple sites.
 
 
 Strategic Leadership: Capable of driving operational excellence and team performance at scale.
 
 
 Professional Presence: Well-groomed, articulate, and confident in client-facing environments.
 
 
 
</div>

National Account Director

Wells Fargo

<div>
 
 Job Description
 
 
 
 About this role:
 
 
 
 Wells Fargo is seeking a Securities operations Manger
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Manage team of alternative investment operations managers and analysts
 </li>
 <li>
 Provide accountability for the development of operational strategy and may serve on line of business project teams
 </li>
 <li>
 Develop the operational infrastructure on financial accounting, tax reporting and client services
 </li>
 <li>
 Perform specific duties including accurate financial reporting of funds, sourcing of proprietary fund vendors, and ensuring operational due diligence of external investment managers
 </li>
 <li>
 Identify opportunities for process improvement and risk control development
 </li>
 <li>
 Ensure effective operational due diligence of external investment managers
 </li>
 <li>
 Manage administration of third party distribution of alternative investments through wealth and brokerage divisions
 </li>
 <li>
 Make decisions and resolve issues regarding company wide tasks that steer the company's operational direction
 </li>
 <li>
 Develop policies and procedures for functions with low to moderate complexity within scope of responsibility
 </li>
 <li>
 Collaborate and influence all levels of professionals including managers
 </li>
 <li>
 Lead team to achieve objectives
 </li>
 <li>
 Manage allocation of people and financial resources for securities operations
 </li>
 <li>
 Mentor and guide talent development of direct reports and assist in hiring talent
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 4+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
 </li>
 <li>
 2+ years of leadership experience
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications for Europe, Middle East &amp; Africa only:
 
 
 <ul>
 <li>
 Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
 </li>
 <li>
 Leadership experience
 </li>
 </ul>
 
 
</div>

Securities operations Manager

Sutherland

<div>
 
 Sutherland is seeking an organized and reliable person to join us as a
 
 Process Excellence Manager - Insurance Vertical
 
 .
 
 
 We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 Continuous Improvement &amp; Transformation
 
 
 <ul>
 <li>
 Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
 </li>
 <li>
 Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
 </li>
 <li>
 Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
 </li>
 <li>
 Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
 </li>
 </ul>
 
 
 
 
 
 Project Leadership &amp; Delivery
 
 
 <ul>
 <li>
 Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.
 </li>
 <li>
 Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
 </li>
 <li>
 Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Collaboration &amp; Change Management
 
 
 <ul>
 <li>
 Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
 </li>
 <li>
 Partner with IT to align on current and future technology needs for process optimization.
 </li>
 <li>
 Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
 </li>
 <li>
 Coach and mentor stakeholders at all levels to adopt Lean principles and best practices.
 </li>
 </ul>
 
 
 
 
 
 Performance Measurement &amp; Governance
 
 
 <ul>
 <li>
 Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact.
 </li>
 <li>
 Establish governance frameworks to sustain improvements and track benefit realization.
 </li>
 <li>
 Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 Education
 
 : Bachelor&rsquo;s Degree required; MBA preferred.
 
 
 
 Certification
 
 : Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
 
 
 
 Experience
 
 :
 
 <ul>
 <li>
 Minimum 8 years&rsquo; experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
 </li>
 <li>
 Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&amp;L analysis, and continuous improvement.
 </li>
 <li>
 Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong quantitative and analytical problem-solving ability.
 </li>
 <li>
 Ability to influence without authority and inspire cross-functional teams.
 </li>
 </ul>
 
 
</div>

Process Excellence Manager

Explore 122+ Lead captive operations in Hyderabad this September. Find roles across top companies and apply now to boost your career.

122 lead captive operations jobs IN Hyderabad

Lead - Captive Operations

Lead - Captive Operations

Compliance Senior Specialist

Operation

National Account Director

Securities operations Manager

Process Excellence Manager