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legal data cyber privacy law attorney vice president singapore hong kong bengaluru

Goldman Sachs

<div>
 
 Job Description
 
 
 
 
 Legal, Data, Cyber &amp; Privacy Law Attorney, Vice President, Singapore/Hong Kong/Bengaluru
 
 
 
 
 LEGAL
 
 
 
 We work at the intersection of finance and law, providing counsel and advice that support activities across the firm. We handle litigation and arbitration, perform research and due diligence, aid in financing and legal filings, deal with contracts and intellectual property rights that show our commitment to clients, shareholders, and regulators. Whether you&rsquo;re an experienced attorney or a quick learner with a strong interest in financial law coupled with critical thinking skills, our dynamic group might be right for you.
 
 
 
 Business Unit And Role Overview
 
 
 
 The role sits within the Technology Legal team and is based in our Singapore or Hong Kong office. The successful candidate will join a small global team of lawyers responsible for counseling the firm on all issues pertaining to data protection, data governance, cybersecurity, cyber incident response and privacy, with particular emphasis on coverage of the firm&rsquo;s compliance with data protection law and regulation in the Asia and Pacific Region (&ldquo;APAC&rdquo;).
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide legal advice to company affiliates in APAC and globally on the full range of privacy, data governance and cybersecurity issues.
 </li>
 <li>
 Review cyber and data exposure incidents and make determinations as to whether any regulatory and/or individual notifications are required. Draft / review and submit such notifications.
 </li>
 <li>
 Advise colleagues in the Employment Law Group on matters pertaining to employee privacy (including monitoring programs, data analytics issues, notice and consent requirements, etc.).
 </li>
 <li>
 Work closely with other colleagues in Legal, Compliance and Risk who focus on consumer and client related privacy matters.
 </li>
 <li>
 Assist in responding to requests to exercise data subject rights (e.g., access, deletion, etc.).
 </li>
 <li>
 Review, assist and advise on Data Protection Impact Assessments.
 </li>
 <li>
 Provide legal analysis and advice in relation to international transfers of personal data.
 </li>
 <li>
 Review and as needed uplift existing policies and procedures regarding privacy. Draft / review new policies, procedures, best practice documents, as needed.
 </li>
 <li>
 Review and negotiate data protection and information security terms in vendor agreements, confidentiality agreements, etc.
 </li>
 <li>
 Prepare data protection-related training materials for use online, via videoconference and in live sessions.
 </li>
 <li>
 Liaise with colleagues in the Americas, Europe, the Middle East and Africa to promote consistent data protection / privacy practices globally.
 </li>
 <li>
 Monitor and respond to developments in privacy and information security (i.e., new laws, regulations, important case decisions, regulatory guidance, etc.).
 </li>
 <li>
 Advise on privacy issues arising from the full range of marketing efforts and Web-related advertising activities.
 </li>
 <li>
 Play a central role in compliance readiness programs to prepare for new privacy laws and regulations globally.
 
 
 </li>
 </ul>
 
 Skills / Experience
 
 
 
 <ul>
 <li>
 Qualified lawyer
 </li>
 <li>
 Significant experience counseling on privacy and data protection requirements in the APAC region as a part of multinational business initiatives
 </li>
 <li>
 Experience in evaluating and responding to cyber and data exposure incidents
 </li>
 <li>
 Familiarity with data protection and cybersecurity regulations in APAC jurisdictions
 </li>
 <li>
 Experience drafting policies, procedures, notices and consents
 </li>
 <li>
 Good leadership skills, demonstrated project management experience
 </li>
 <li>
 Effective communicator; team player; experience preparing and conducting data protection training
 </li>
 <li>
 In-house experience at financial institution or other relevant industry experience a plus
 </li>
 <li>
 Experience with digital privacy matters (e.g., on-line behavioral advertising, cookies) a plus
 </li>
 <li>
 Background or demonstrated interest in technology a plus
 </li>
 <li>
 Privacy Professional accreditation (e.g., CIPP/A) a plus
 
 
 </li>
 </ul>
 
 About Goldman Sachs
 
 
 
 At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
 
 
 We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
 
 
 We&rsquo;re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
 
 
 &copy; The Goldman Sachs Group, Inc., 2025. All rights reserved.
 
 
 Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
</div>

Legal, Data, Cyber & Privacy Law Attorney, Vice President, Singapore/Hong Kong/Bengaluru

<div>
 
 
 About IMI plc:
 
 IMI plc is a global engineering company headquartered in the United Kingdom operating in over 50 countries worldwide. With a rich history spanning more than 150 years, IMI is at the forefront of delivering innoncative engineering solutions across various industries, including critical sectors like energy, transportation, and healthcare.
 
 
 
 
 
 
 Role Overview:
 
 IMI plc is is seeking a talented and experienced In-House Legal Counsel to join our legal team in Bangalore, India. This role will be instrumental in providing legal counsel and support across multiple areas, including compliance, privacy, litigation management, and contract review. The ideal candidate will have a strong background in Indian law, with expertise in navigating complex legal issues and managing legal risks
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Compliance Management
 
 
 
 
 
 <ul>
 <li>
 Develop, implement, and oversee compliance programs to ensure adherence to applicable laws, regulations, and internal policies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Conduct regular compliance assessments and audits to identify areas of non-compliance and implement corrective measures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide guidance and training to employees on compliance-related matters, including anti-corruption, anti-bribery, and competition laws.
 </li>
 </ul>
 
 
 
 
 
 Privacy Protection
 
 
 
 
 
 <ul>
 <li>
 Manage Data privacy and protection matters in compliance with Indian data protection laws (DPDPA) and other relevant regulations..
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Review and advise on data processing activities, privacy policies, data transfer agreements, and data breach response procedures. regular compliance assessments and audits to identify areas of non-compliance and implement corrective measures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to ensure privacy requirements are integrated into product development and marketing initiatives.
 </li>
 </ul>
 
 
 
 
 
 Litigation Management
 
 
 
 
 
 <ul>
 <li>
 Manage and oversee litigation matters, including disputes, claims, and regulatory investigations, in collaboration with external counsel when necessary.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop and implement strategies for resolving legal disputes efficiently while minimizing legal risks and costs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain accurate records of litigation proceedings and provide regular updates to senior management on case status and potential outcomes.
 </li>
 </ul>
 
 
 
 
 
 Contract Review and Management
 
 
 
 
 
 <ul>
 <li>
 Draft, review, and negotiate a wide range of commercial agreements, including sales contracts, procurement agreements, and service contracts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that contracts comply with applicable laws and company policies, while also protecting the company's interests and mitigating risks.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Establish and maintain effective contract management processes to track key milestones, renewals, and obligations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Law from a recognized institution; admission to the State Bar Council required.
 </li>
 <li>
 3-7 years of experience practicing law, with a focus on compliance, privacy, litigation management, and contract review in a corporate or law firm setting.
 </li>
 <li>
 Extensive knowledge of Indian legal and regulatory requirements related to compliance, privacy, and litigation.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to assess legal risks and develop practical solutions.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
 </li>
 <li>
 Ability to work independently, manage multiple priorities, and thrive in fast-paced environment
 </li>
 </ul>
 
 
</div>

Legal Counsel

Infosys

<div>
 
 
 Role
 
 : Senior Legal Counsel / Corporate Counsel (Global Procurement Contracts)
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 <ul>
 <li>
 Assist in protecting the Company&rsquo;s legal interests and maintaining its operations within the scope established by law;
 </li>
 <li>
 Review of commercial agreements like Vendor Service Agreements, SAAS and Software License Agreements, Consulting or Professional Services, Recruitment, Marketing &amp; Sponsorship Agreements, and other agreements relevant to the business of an Information Technology service provider, including the management and approval of drafting &amp; reviews of such agreements by junior counsels;
 </li>
 <li>
 Management of junior counsels in reviewing agreements;
 </li>
 <li>
 Participating in negotiations with vendors and customers and ensuring conformance with internal contracting requirements and risk mitigation requirements;
 </li>
 <li>
 Analyzing legal issues and commercial risks, and presenting clear recommendations, and assuring legal compliance;
 </li>
 <li>
 Undertaking legal advisory functions in relation to general corporate compliance;
 </li>
 <li>
 Providing legal advice to all levels of executive staff and managing junior counsels
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills set:
 
 
 
 
 
 
 
 Professional
 
 :
 
 <ul>
 <li>
 Strong transactional drafting and communication skills;
 </li>
 <li>
 Domain expertise in contracting related to the information technology business and the various industry verticals related thereto;
 </li>
 <li>
 Prior experience in independently handling high value transactions;
 </li>
 <li>
 Good management skills, with prior experience in managing and mentoring a team of at least two professionals;
 </li>
 <li>
 Must be able to demonstrate/show examples of solutions provided to complex commercial and legal issues;
 </li>
 <li>
 Prior experience in providing legal advice to influence decisions at senior management levels
 </li>
 <li>
 Deep knowledge of commercial contracting, other principles underlying the law of contracts across geographies, global standards, and best practices.
 </li>
 <li>
 Strong understanding of corporate legal requirements including but not limited to Information security, compliance of IP, Data privacy, and others;
 </li>
 </ul>
 
 
 
 
 
 Behavioral
 
 :
 
 <ul>
 <li>
 Must be a team player
 </li>
 <li>
 Must have strong and effective communication skills
 </li>
 <li>
 Must be constantly involved in learning and innovation processes within the organization and the department
 </li>
 <li>
 Must have the ability to analyze and apply logical reasoning while addressing issues
 </li>
 <li>
 Must have good organizational and time management skills
 </li>
 <li>
 Must have the ability to provide high quality work on a consistent basis
 </li>
 <li>
 Must have the ability to build collaborative partnerships within different teams, including the ability to network within the organization and outside in order to add value to the legal department&rsquo;s functionality
 </li>
 </ul>
 
 
 
 
 
 Experience Required:
 
 Lawyer with minimum 8 years&rsquo; experience, with a law degree from a reputed law school and relevant experience in the IT industry.
 
 
 
 
 
 
 Qualification:
 
 
 
 BA (LLB) or Masters in Law from a Bar Council of India recognized institute
 
 
 
</div>

Senior Legal Counsel / Corporate Counsel (Global Procurement Contracts)

Hitachi Energy

<div>
 
 The Opportunity
 
 
 
 You as Junior Lawyer will be part of Hitachi Energy business based in Bengaluru, India. We are seeking a dynamic and motivated Junior Lawyer to join our Legal and Integrity Department for a fixed term of 18 months. You will participate in our specialized learning program, aimed at developing the skills and knowledge necessary for a successful legal career within a global company.
 
 
 You will be exposed to a variety of legal matters and projects, with opportunities to be involved in local, regional, and global projects. As a Junior Lawyer, you will be part of our Legal and Integrity Department reporting to the Regional Head of Legal, South Asia, you will assist in the implementation of regional strategy and ensure full compliance with Group directives and local legal regulations.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Assisting the Regional Head of Legal and Country Heads of Legal in providing legal advice and counseling to Hitachi Energy management across a broad range of legal issues or within a specialist area, and manage dispute and litigation matters as directed.
 </li>
 <li>
 Conducting legal research and prepare legal documents.
 </li>
 <li>
 Supporting contract review and negotiation, including frame agreements, contracts, and partnerships.
 </li>
 <li>
 Participating in the development and implementation of legal strategies.
 </li>
 <li>
 Supporting good corporate governance at the regional and country level.
 </li>
 <li>
 Supporting the implementation of the Code of Conduct and assist in ongoing integrity training.
 </li>
 <li>
 Ensuring compliance with company policies, local legal regulations, and Group directives; assist with the implementation of both local and group legal and integrity directives and instructions, and monitor ongoing integrity, executing due diligence.
 </li>
 <li>
 Contributing to the development and implementation of local and group legal and integrity directives.
 </li>
 <li>
 Managing and communicating with external service providers, including legal counsels.
 </li>
 <li>
 Participating in various local, regional, and global projects within the department.
 </li>
 <li>
 Engaging in continuous learning and development opportunities through the Legal and Integrity learning program.
 </li>
 <li>
 Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
 </li>
 <li>
 Living Hitachi Energy&rsquo;s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 Graduate degree in law.
 </li>
 <li>
 2 years of experience.
 </li>
 <li>
 Licensed to practice Law in India.
 </li>
 <li>
 Demonstrated ability to be agile and keen to learn.
 </li>
 <li>
 Good analytical and problem-solving skills.
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Strong interest in technology and process improvement.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 High level of integrity and ethical standards.
 </li>
 <li>
 Proficiency in both spoken &amp; written English language is required.
 
 
 </li>
 </ul>
 Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
 
 
 With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time &ndash; balancing soaring electricity demand, while decarbonizing the power system.
 
 
 Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
</div>

Legal Counsel: General Business Entry Professional

Intuit

<div>
 
 Come join Intuit&rsquo;s Go-To-Market Technology (GTM Tech) Platform team as a "Sr Staff Technical Program Manager". We are looking for creative problem solvers to serve as a program leader, with responsibility for overall program delivery and success. Help the team develop and manage our highest impacting programs to accelerate our mission of powering prosperity around the world. If you&rsquo;re passionate about building platforms at scale that help transform the lives of consumers, small businesses and accountants, we would love to have you join our team as a PMO for GTM Tech Platform. As a Technical Program Manager on the team, you will be enabling technology teams of Go-To-Market Org at Intuit to acquire, monetize, and retain customers for industry leading Intuit products such as QuickBooks, TurboTax and MailChimp. We are looking for candidates who have strong Technical Program Management experience with deep technical understanding, customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results.
 
 
 
 
 
 
 Responsibilities
 
 
 
 * Drive and own the technical program management for Intuit Go-To-Market platform with touch points across our US and global teams.
 
 
 * Scale and operationalize Strategic Initiatives: Translate high-level strategic objectives and develop the tools needed to visualize data and pull the most important business insights so that stakeholders can make data-backed decisions quickly
 
 
 * Aid in planning, partnering with key stakeholders across marketing, product management, engineering leaders, architects, and operations groups.
 
 
 * Communicate the plan, status and risk to Director, Vice President level stakeholders.
 
 
 * Build trust and drive change on programs across multiple portfolios.
 
 
 * Lead cross-functional dependency management for your programs.
 
 
 * Drive and own the program strategy including tying the business unit, portfolio and program strategy together. Use influence to help teams understand how the program fits into the overall strategy
 
 
 * Prioritize initiatives within the program and surface risks and trade-offs as well as recommendations to the stakeholders. Use data, principles and risk mitigation to assess progress to plan
 
 
 * Breakdown and organize the program into manageable pieces that can be delegated or individually owned
 
 
 * Drive the status and reporting structure in a manner that is consistent with both Agile principles and the needs of the program
 
 
 * Partner with leadership to create an environment where the teams are recognized and feel encouraged to the point that they want to work on your program(s)
 
 
 * Develop decision-making principles and recommendations for decisions
 
 
 * Identify risks, develop a risk mitigation plan and gain buy in from stakeholders
 
 
 * Develop and maintain dashboards to monitor key performance indicators (KPIs) and critical dependencies.
 
 
 
 
 
 
 
 
 
 Qualification
 
 
 
 * Strong Program Management leadership experience, including 12+ years leading a strategic portfolio of programs and/or extremely large complex programs.
 
 
 * Experience in using structured approaches to simplify complex problems and develop data-backed solutions, combining creativity with a keen business sense
 
 
 * Ability to navigate between the big picture and execution details simultaneously
 
 
 * Demonstrated ability to work in a matrix environment, and ability to influence at all levels.
 
 
 * Ability to communicate objectives, plans, status and results clearly, focusing on critical key points
 
 
 * Proven ability in anticipating and managing risks in the program.
 
 
 * Demonstrated ability to build strong partnerships across organizations in delivering the best outcome of complex programs
 
 
 * Project/program framework best practices, tools, and techniques.
 
 
 * Strong understanding of software development approaches, architecture, and lifecycles.
 
 
 * Experience with Agile methodologies is highly desired.
 
 
 * Computer science education or equivalent experience
 
 
 
</div>

Senior Staff Technical Program Manager

Kong

<div>
 
 Are you ready to power the World's connections?
 
 
 
 If you don&rsquo;t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we&rsquo;re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
 
 
 
 About The Role
 
 
 
 The Engineering Manager for the AI Platform team will lead a team of AI/ML engineers, applied scientists, and platform engineers building Kong's next-generation AI capabilities. You'll be responsible for building and scaling a high-performing team, driving technical execution, and collaborating with product and leadership to define the roadmap for AI features across Kong's platform. This role requires a strong technical background in either AI/ML or platform engineering, proven people management experience, and the ability to navigate the rapidly evolving AI landscape while delivering production-ready systems at scale.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Lead, mentor, and grow a team of 6-10 engineers, including AI/ML engineers, applied scientists, and platform engineers.
 </li>
 <li>
 Build a strong engineering culture focused on innovation, quality, collaboration, and continuous learning in the AI domain.
 </li>
 <li>
 Drive technical execution across multiple parallel initiatives, ensuring timely delivery of high-quality AI features.
 </li>
 <li>
 Partner with product managers to define roadmaps, prioritize work, and align team efforts with business objectives.
 </li>
 <li>
 Conduct regular 1:1s, provide coaching and feedback, and support career development for all team members.
 </li>
 <li>
 Lead hiring efforts to scale the team, including defining role requirements, conducting interviews, and making hiring decisions.
 </li>
 <li>
 Collaborate with cross-functional teams, including Gateway, Dev Portal, and other product teams, to integrate AI capabilities.
 </li>
 <li>
 Establish engineering best practices for AI/ML development, including evaluation frameworks, safety guardrails, and responsible AI principles.
 </li>
 <li>
 Drive technical strategy and architectural decisions for AI platform services and infrastructure.
 </li>
 <li>
 Manage team performance through goal setting, performance reviews, and fostering accountability.
 </li>
 <li>
 Balance innovation and experimentation with pragmatic delivery of production systems.
 </li>
 <li>
 Communicate technical progress, challenges, and strategic recommendations to senior leadership.
 </li>
 <li>
 Own incident response and operational excellence for AI platform services.
 </li>
 <li>
 Advocate for the team's needs in terms of resources, tooling, and organizational support.
 
 
 </li>
 </ul>
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 3+ years of engineering management experience leading teams of 5+ engineers.
 </li>
 <li>
 8+ years of total software engineering experience with a strong technical background in one or more of AI/ML engineering, distributed systems, or platform engineering.
 </li>
 <li>
 Demonstrated success building and scaling high-performing engineering teams.
 </li>
 <li>
 Experience managing teams working on AI/ML systems, large language models, or ML infrastructure (strongly preferred).
 </li>
 <li>
 Strong technical credibility with the ability to engage in architecture discussions, code reviews, and technical decision-making.
 </li>
 <li>
 Experience hiring, onboarding, and developing engineers at different seniority levels.
 </li>
 <li>
 Proven ability to drive execution on complex, ambiguous projects with multiple stakeholders.
 </li>
 <li>
 Strong communication skills with the ability to influence across technical and non-technical audiences.
 </li>
 <li>
 Experience working in fast-paced environments and balancing competing priorities.
 </li>
 <li>
 Understanding of modern AI/ML technologies, including LLMs, vector databases, and ML infrastructure.
 </li>
 <li>
 Knowledge of cloud platforms (AWS preferred) and container orchestration (Kubernetes).
 </li>
 <li>
 Experience with agile development methodologies and iterative delivery practices.
 </li>
 <li>
 Track record of fostering inclusive and collaborative team environments.
 </li>
 <li>
 Ability to provide technical guidance while empowering teams to make decisions.
 </li>
 <li>
 Experience managing globally distributed teams across multiple time zones.
 
 
 </li>
 </ul>
 
 Bonus Points
 
 
 
 <ul>
 <li>
 Experience managing teams building production AI/ML applications or ML platforms.
 </li>
 <li>
 Background as an AI/ML engineer, data scientist, or ML platform engineer.
 </li>
 <li>
 Experience with AWS AI/ML services (Bedrock, SageMaker) or similar platforms.
 </li>
 <li>
 Knowledge of LLM application development, prompt engineering, or agentic workflows.
 </li>
 <li>
 Experience in API Gateway, developer tools, or platform engineering domains.
 </li>
 <li>
 Understanding of responsible AI practices, AI safety, and alignment principles.
 </li>
 <li>
 Experience managing teams through 0-to-1 product development.
 </li>
 <li>
 Track record of technical writing, conference speaking, or thought leadership in AI/ML.
 </li>
 <li>
 Experience with performance management and difficult conversations.
 </li>
 <li>
 Background in building MLOps infrastructure or ML engineering platforms.
 </li>
 <li>
 Familiarity with Kong's products or the API management ecosystem.
 </li>
 <li>
 Experience managing teams supporting high-availability SaaS or PaaS offerings.
 </li>
 <li>
 Knowledge of compliance frameworks and building audit-ready AI systems.
 </li>
 <li>
 Experience collaborating with research teams or applied scientists.
 </li>
 <li>
 Active involvement in AI/ML communities or open-source contributions.
 
 
 </li>
 </ul>
 
 About Kong
 
 
 
 Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
 
 
</div>

Engineering Manager, Konnect Core Platform

Lowe's India

<div>
 
 Innovate in Bengaluru
 
 
 
 This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
 
 
 
 About Lowe&rsquo;s
 
 
 
 Lowe&rsquo;s is a FORTUNE&reg; 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe&rsquo;s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
 
 
 Lowe&rsquo;s India, the Global Capability Center of Lowe&rsquo;s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe&rsquo;s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India
 
 
 
 About The Team
 
 
 
 Enterprise Vendor Mangement Team is focused on building the business and running the business by providing the vendors a world class on-boarding experience and supporting them throughout their partnership by managing their information, contracts, policies, general queries and enabling them with their sales and inventory data.
 
 
 
 Job Summary
 
 
 
 The Merchandising Operations Associate Analyst supports day-to-day operational execution by managing Tier 1 tickets and assisting with vendor issue resolution within the Lowe&rsquo;s Vendor Gateway application. This role focuses on ensuring timely ticket handling, monitoring ticket volume, and identifying recurring issues or opportunities that impact vendor experience and merchandising operations. The Associate Analyst works closely with internal partners to support smooth operations and continuous improvement.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Tier 1 Ticket Support
 
 
 
 <ul>
 <li>
 Serve as first-level support for Tier 1 tickets submitted through the Lowe&rsquo;s Vendor Gateway application.
 </li>
 <li>
 Review, triage, and resolve tickets following established processes and SLAs.
 </li>
 <li>
 Ensure accurate ticket documentation, categorization, and timely closure.
 
 
 </li>
 </ul>
 
 Vendor Resolution Support
 
 
 
 <ul>
 <li>
 Partner with vendors to address basic system, access, and process-related issues.
 </li>
 <li>
 Provide guidance on Vendor Gateway functionality and escalate complex issues when needed.
 </li>
 <li>
 Maintain clear and professional communication to support a positive vendor experience.
 
 
 </li>
 </ul>
 
 Ticket Volume Monitoring
 
 
 
 <ul>
 <li>
 Track daily and weekly ticket volume to identify trends, recurring issues, or spikes in demand.
 </li>
 <li>
 Assist in preparing summaries and basic reports to support operational reviews.
 
 
 </li>
 </ul>
 
 Issue &amp; Opportunity Identification
 
 
 
 <ul>
 <li>
 Identify common issues impacting vendor experience or operational efficiency within the Vendor Gateway application.
 </li>
 <li>
 Flag opportunities for process improvements or system enhancements to leadership and partner teams.
 </li>
 <li>
 Support testing or validation efforts for improvements as needed.
 
 
 </li>
 </ul>
 
 Cross-Functional Support
 
 
 
 <ul>
 <li>
 Collaborate with merchandising, technology, and operations teams to support ticket resolution.
 </li>
 <li>
 Follow established escalation paths to ensure timely resolution of issues beyond Tier 1 scope.
 
 
 </li>
 </ul>
 
 Years Of Experience
 
 
 
 <ul>
 <li>
 0-2 Years Experience
 
 
 </li>
 </ul>
 
 Education Qualification &amp; Certifications (optional)
 
 
 
 
 Required Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 
 
 </li>
 </ul>
 
 Skill Set Required
 
 
 
 
 Primary Skills (must have)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience).
 </li>
 <li>
 0&ndash;2 years of experience in operations, support, retail, or analytics-related roles.
 </li>
 <li>
 Strong attention to detail and ability to follow structured processes.
 </li>
 <li>
 Effective written and verbal communication skills.
 </li>
 <li>
 Comfort working with ticketing systems and basic reporting tools (Excel, Google Sheets, etc.).
 
 
 </li>
 </ul>
 
 Secondary Skills (desired)
 
 
 
 <ul>
 <li>
 Experience supporting vendor-facing platforms or retail operations.
 </li>
 <li>
 Familiarity with ticketing tools (ServiceNow, Jira, or similar).
 </li>
 <li>
 Basic analytical skills with interest in data and operational improvement.
 </li>
 <li>
 Exposure to merchandising or supply chain processes.
 
 
 </li>
 </ul>
 
 Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
 
 
 
 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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Associate Analyst, Vendor Operations

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