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KAYALI

<div>
 
 Who We Are
 
 
 
 Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
 
 
 
 Our Mission
 
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
 
 
 Key Responsibilities:
 
 
 Customer Service &amp; Experience
 
 
 <ul>
 <li>
 Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support
 </li>
 <li>
 Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved
 </li>
 <li>
 Implement service-focused strategies that drive customer satisfaction and loyalty
 </li>
 <li>
 Manage escalated customer concerns and implement root-cause analysis for long-term solutions
 </li>
 <li>
 Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice
 
 
 </li>
 </ul>
 Supply Chain &amp; Logistics
 
 
 <ul>
 <li>
 Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment
 </li>
 <li>
 Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness
 </li>
 <li>
 Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers
 </li>
 <li>
 Develop and implement strategic initiatives to enhance operational performance and customer satisfaction
 </li>
 <li>
 Lead process improvement projects to streamline workflows, reduce costs, and improve service levels
 </li>
 <li>
 Ensure full compliance with customs, international shipping regulations, and best practices in global logistics
 </li>
 <li>
 Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.)
 
 
 </li>
 </ul>
 Leadership &amp; Performance
 
 
 <ul>
 <li>
 Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance
 </li>
 <li>
 Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities
 </li>
 <li>
 Track and report on key performance metrics, offering insights and action plans to senior leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field
 </li>
 <li>
 10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors
 </li>
 <li>
 Proven experience managing international supply chains, 3PLs, and customer service operations
 </li>
 <li>
 Strong analytical, strategic planning, and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills with the ability to influence cross-functional stakeholders
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Egg Freezing Benefits
 </li>
 <li>
 Employee discounts on Kayali products
 </li>
 <li>
 Products gifting
 </li>
 </ul>
</div>

Customer Service and Logistics Manager

<div>Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination&rsquo; in Arabic, KAYALI provides a modern fragrance experience inspired by Mona&rsquo;s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world&rsquo;s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
Key Responsibilities:
Customer Service &amp; Experience<ul><li>Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support.</li><li>Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved.</li><li>Implement service-focused strategies that drive customer satisfaction and loyalty.</li><li>Manage escalated customer concerns and implement root-cause analysis for long-term solutions.</li><li>Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice.</li></ul>
Supply Chain &amp; Logistics<ul><li>Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment.</li><li>Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness.</li><li>Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers.</li><li>Develop and implement strategic initiatives to enhance operational performance and customer satisfaction.</li><li>Lead process improvement projects to streamline workflows, reduce costs, and improve service levels.</li><li>Ensure full compliance with customs, international shipping regulations, and best practices in global logistics.</li><li>Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.).</li></ul>
Leadership &amp; Performance<ul><li>Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance.</li><li>Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities.</li><li>Track and report on key performance metrics, offering insights and action plans to senior leadership.</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, Logistics, or related field.</li><li>10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors.</li><li>Proven experience managing international supply chains, 3PLs, and customer service operations.</li><li>Strong analytical, strategic planning, and problem-solving skills.</li><li>Excellent communication and leadership skills with the ability to influence cross-functional stakeholders.</li></ul>
Benefits<ul>
<li>Premium Medical/Dental/Vision coverage</li>
<li>Find Your Magic Days</li>
<li>Volunteer Day</li>
<li>Professional Development Days</li>
<li>Birthday leave</li>
<li>Egg Freezing Benefits</li>
<li>Employee discounts on Kayali products</li>
<li>Products gifting</li></ul></div>

Abu Alnaga Contracting

About the Role:We are seeking an experienced Logistics Officer to join our team and oversee the seamless coordination of logistics, site setups, and contractor support across construction projects. This role is integral in managing material flows, plant movement, site facilities, and ensuring compliance with HSE and regulatory standardsKey Responsibilities:<ul><li>Develop and manage comprehensive site logistics plans, including haul road layout, laydown areas, offloading zones, and temporary site infrastructure</li><li>Coordinate movement of labor, materials, machinery, and equipment, ensuring separation of traffic flows and efficient access around the site</li><li>Liaise with subcontractors to enforce compliance with company logistics procedures, traffic management, and environmental protocols</li><li>Conduct site inductions and logistics awareness training for workers and visitors</li><li>Facilitate site-wide logistics coordination, including weekly planning meetings and integration with PMC or main contractor teams, ensuring alignment with project schedules and emergency plans</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Engineering, Logistics, Supply Chain Management, Construction Management, or a related discipline.</li><li>Preferably with 5 to 10 years of experience specifically within logistics roles in the construction or PMC sector in the UAE.</li><li>Prior exposure to mega residential or mixed-use projects&mdash;as a part of a PMC or main contractor team is highly desirable.</li><li>Existing professional qualifications are a strong advantage.</li><li>Strong familiarity with UAE site logistics operations such as traffic and signage, materials and warehouse management, local authority regulations, and MS Office applications is essential.</li><li>A valid UAE driving license is preferred.</li></ul>Job Type: Full-time

Logistics Officer - Conracting & Construction

PCS Wireless GLOBAL

<div>Ready to be a part of a game-changing team that thrives on defying the impossible? 


About PCS Wireless 
Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as &ldquo;PCS&rdquo;, is not your average mobile device distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resale market, both from a business and a consumer perspective. 
 
Today, PCS is a recognized global leader powering the secondary market. We buy and sell mobile devices and products worldwide through partners and programs. By breathing new life into old devices, we efficiently extend a device&rsquo;s lifecycle up to 5 times or more. We collaborate with industry giants including consumer electronics manufacturers, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 customers. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK &amp; EMEA. 


Our go-getting spirit valuing flexibility, a &quot;me for we approach&quot; and curiosity, and it continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun doing it! 

About the Role

We are seeking a proactive and detail-oriented Logistics Manager to join our team. The Logistics Manager is a pivotal role within our organization, ensuring the seamless movement and coordination of goods across varied touchpoints. The ideal candidate will have a keen eye for detail, innovative problem-solving skills, and a solid understanding of logistics processes and industry trends. The Logistics Manager will lead and supervise a dynamic team, fostering a culture of continuous improvement and excellence. Additionally, the role requires effective collaboration with stakeholders to achieve business objectives and meet evolving customer demands. 
 
What You Will Do
<ul>
<li>Manage and oversee daily logistics operations ensuring timely and efficient processes</li>
<li>Develop and implement logistics strategies aligned with organizational goals and objectives.</li>
<li>Coordinate with the logistics and procurement teams to ensure timely delivery and receipt of materials and equipment from international and local suppliers.</li>
<li>Supervise and lead the logistics team promoting professional growth and development.</li>
<li>Ensure compliance with legal and regulatory guidelines in logistics operations.</li>
<li>Collaborate with cross-functional teams to support seamless supply chain integration.</li>
<li>Resolve any issues related to shipping, delivery, or logistics operations efficiently.</li>
<li>Negotiate contracts with carriers and third-party logistics service providers.</li>
<li>Implement technology solutions to enhance logistics efficiency and data accuracy.</li>
<li>Prepare and present operational reports for senior management and stakeholders.</li>
<li>Establish emergency recovery plans to ensure business continuity in logistics.</li></ul> 


Who You Are 
<ul>
<li>
Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Engineering, or related field.</li>
<li>Proven experience in a managerial logistics role with a track record of success.</li>
<li>Strong understanding of logistics software and emerging industry technologies.</li>
<li>Strong leadership and team management skills with a hands-on approach.</li>
<li>Exceptional analytical and problem-solving capabilities in dynamic environments.</li>
<li>Outstanding communication skills for effective collaboration and negotiation.</li>
<li>Ability to work in a fast-paced setting and manage multiple priorities simultaneously.</li>
</ul>
We Are Seeking People Who: 
<ul>
<li>Are owners.</li>
<li>Are continually raising the bar.</li>
<li>Are sincerely open-minded and are willing to examine their strongest convictions with humility.</li>
<li>Nurture and embrace differing perspectives to make better decisions.</li>
</ul>
What's in it for You
<ul>
<li>A supportive, diverse, and global team with growth mindset</li>
<li>A scaling company with great industry professionals</li>
<li>Great opportunities to get involved with exciting projects.</li></ul> 


If you are ready to join our fast-paced company, apply below! 

We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.</div>

Logistics Manager

Delta HRMS

About the Role We are seeking a highly experienced Retail &amp; Logistics Manager with 12+ years of proven expertise in retail operations and logistics management within the UAE. The ideal candidate will be responsible for overseeing end-to-end retail operations, supply chain efficiency, warehouse management, distribution, and customer service excellence.Key Responsibilities<ul><li>Lead and manage retail operations, ensuring smooth day-to-day business activities.</li><li>Oversee logistics, warehousing, and distribution functions to ensure timely delivery.</li><li>Develop and implement efficient supply chain and inventory management strategies.</li><li>Negotiate with vendors, suppliers, and logistics partners to optimize costs.</li><li>Monitor KPIs and performance metrics across retail and logistics functions.</li><li>Ensure compliance with UAE regulations, health &amp; safety standards, and company policies.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Manage and mentor teams across retail outlets and logistics operations.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or related field (Master&rsquo;s preferred).</li><li>Minimum 12 years of experience in retail and logistics management, preferably in the UAE.</li><li>Strong knowledge of UAE retail market dynamics and logistics operations.</li><li>Excellent leadership, negotiation, and stakeholder management skills.</li><li>Proven track record in optimizing retail operations and supply chain processes.</li><li>Strong analytical, organizational, and problem-solving abilities.</li><li>Fluency in English required; Arabic is an advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>

Retail and Logistics Manager

The Emirates Group

Business unit Purpose: 
Linencraft is the region*s leading provider of industrial laundry services, processing over 500,000 linen and garment pieces daily. The business serves a diverse customer base that includes over 45 airline clients, 85 hospitality and healthcare customers, 4 institutional clients, 24 dedicated laundry outlets, and multiple hotel on-premises laundries. Operating within a high-volume, time-critical, and quality-sensitive environment, Linencraft*s operations span across complex laundry processes, dry cleaning, and logistics workflows.
 
Job Purpose: 
The job holder is responsible for leading and ensuring the efficient and cost-effective delivery and logistical support of laundry services from multiple state-of-the-art processing plants to various customer locations in the airline, hospitality, healthcare and institutional workwear segments to support Company*s operational and strategic goals. In addition, the role will lead in developing the logistical strategies, overseeing the management of staff transport operations and logistics across different customer locations including the increasing scope and coverage with the Linencraft 5 (LC5) commercial operations.
 
Key Result Areas: 
1.Oversee daily logistics operations including staff transportation and delivery of laundry services to ensure route optimization, timely execution, and cost-effective service delivery.
 
2.Ensure fleet readiness through effective vehicle maintenance, minimizing breakdowns, and controlling repair costs whereas maintaining accurate expense records.
 
3.Liaise and negotiate with suppliers and internal stakeholders to maintain effective partnerships and ensure uninterrupted logistics support.
 
4.Proactively address and resolve logistics-related issues or complaints to ensure high standards of service and stakeholder satisfaction.
 
5.Prepare and manage logistics budgets, including fleet-related expenses and implement cost-saving initiatives and monitor expenses against forecasts.
 
6.Track key logistics Key Performance Indicators (KPIs), analyze operational data, and provide insights through regular reports to senior management to support strategic decisions.
 
7.Continuously evaluate and enhance logistics processes to boost efficiency and service delivery and continuously assess logistics processes for improvement opportunities
 
8.Lead, and develop the logistics team by providing training, guidance, and performance feedback to drive productivity, engagement and service excellence.
 
9.Foster a collaborative and accountable team environment to ensure all team members are professionally supported, motivated, and equipped to perform their roles effectively.
 
Ensure all logistics operations adhere to relevant legal, regulatory, and safety standards to promote a culture of compliance and safe working practices across the team.
 
Job Context: 
The job holder plays a key role in overseeing fleet management, vendor relationships, compliance, and team leadership to drive efficiency and support growth particularly with the upcoming launch of Linencraft 5 (LC5). This role requires strategic planning, problem-solving agility, and the ability to align logistics operations with evolving business goals and customer needs.
 
Minimum Education, Experience and Skills: 
Education Qualification: 
A bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
 
Professional certifications such as Certified Supply Chain Professional (CSCP), Certified in Logistics, Transportation and Distribution (CLTD), or Lean Six Sigma is preferred.
 
Work Experience: 
Minimum 7 years of experience in logistics, supply chain management, or a related field with at least 3-5 years in a managerial or leadership role.
 
Proven track record in managing large-scale logistics operations, preferably within a high-volume, time-sensitive environment.
 
Strong knowledge and hands-on experience in fleet management, heavy mechanics, and automotive electrical systems.
 
Familiarity with safety management systems and regulatory standards (ISO 45001 is a plus).
 
Skills: 
Exceptional leadership and team management skills with the ability to motivate and guide a large workforce.
 
Strong mechanical aptitude and ability to troubleshoot fleet-related technical issue.
 
Proficiency in preparing detailed reports and performance analytics.
 
Excellent verbal and written communication skills; able to engage constructively with cross-functional teams and external stakeholders.
 
Strong delegation skills with a focus on accountability and support.
 
Innovative mindset with the ability to introduce new ideas and improvements within logistics operations.
 
High agility in decision-making under pressure to minimize operational disruptions.
 
High standard of integrity, discretion, and professionalism in handling confidential matters.
 
In-depth knowledge of UAE transport laws and regulatory requirements.
 
Proficient in Microsoft Office applications and vehicle tracking/fleet management system apps.
 
Must have a valid UAE driving licence.

LOGISTICS MANAGER

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 
 Forecasting &amp; Performance Management
 
 
 
 <ul>
 <li>
 Oversee demand forecasting and supply planning at country, city, and vertical level.
 </li>
 <li>
 Anticipate performance gaps and proactively close them.
 </li>
 <li>
 Ensure transparency through robust reporting and executive-level reviews.
 
 
 </li>
 </ul>
 
 Rider Supply &amp; Staffing Optimization
 
 
 
 <ul>
 <li>
 Align rider staffing with demand to maximize efficiency and service reliability.
 </li>
 <li>
 Build frameworks for onboarding, retention, and offboarding that balance cost with flexibility.
 
 
 </li>
 </ul>
 
 P&amp;L &amp; Cost Optimization
 
 
 
 <ul>
 <li>
 Own and monitor the operations P&amp;L, with a focus on cost-per-order and efficiency metrics.
 </li>
 <li>
 Drive initiatives that balance cost, customer experience, and business growth.
 </li>
 <li>
 Provide leadership with data-backed trade-offs between profitability and performance.
 
 
 </li>
 </ul>
 
 Vendor Ecosystem Performance
 
 
 
 <ul>
 <li>
 Own vendor performance management, ensuring restaurants and stores deliver at the highest standards.
 </li>
 <li>
 Identify and close gaps in vendor coverage to maximize customer choice and efficiency.
 </li>
 <li>
 Optimize vendor KPIs (on-time delivery, service consistency, order readiness) to reduce delays and improve experience.
 
 
 </li>
 </ul>
 
 Strategic Projects &amp; Market &ldquo;Big Bets&rdquo;
 
 
 
 <ul>
 <li>
 Lead high-impact projects that shape the future of UAE logistics (mobility pilots, batching models, segmentation, optimization).
 </li>
 <li>
 Test and scale innovations that can serve as benchmarks across the region.
 </li>
 <li>
 Partner with leadership on initiatives balancing short-term results with long-term bets.
 
 
 </li>
 </ul>
 
 Data-Driven Insights &amp; Reporting
 
 
 
 <ul>
 <li>
 Tailor &amp; design dashboards, reporting tools, and analyses that enable faster, smarter decisions.
 </li>
 <li>
 Translate complex data into clear recommendations for business and operations teams.
 </li>
 <li>
 Keep country OKRs and KPIs on track with proactive interventions.
 
 
 </li>
 </ul>
 
 Process &amp; Policy Development
 
 
 
 <ul>
 <li>
 Build and maintain SOPs across operational functions.
 </li>
 <li>
 Share best practices across markets, positioning the UAE as the regional benchmark.
 </li>
 <li>
 Institutionalize learnings from projects into scalable, repeatable processes.
 
 
 </li>
 </ul>
 
 Cross-Functional Leadership
 
 
 
 <ul>
 <li>
 Partner with commercial and product teams to balance vendor growth with logistics efficiency.
 </li>
 <li>
 Act as the performance partner for senior leadership and verticals.
 </li>
 <li>
 Represent the UAE in regional forums and cross-market discussions.
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Senior Manager Level: Leadership-of-leaders, owning outcomes across multiple units and solving cross-functional problems.
 </li>
 <li>
 Experience: 8+ years in logistics/marketplace/last-mile ops, with 3+ years managing managers.
 </li>
 <li>
 Track Record: Proven impact on OKRs and KPIs
 </li>
 <li>
 Commercial Fluency: Strong P&amp;L, budgeting, and workforce economics expertise; clear trade-off narration.
 </li>
 <li>
 Cross-Functional Leadership: Alignment with Finance, Tech/Product, Marketing, local platform performance and QC, and regional logistics.
 </li>
 <li>
 Data &amp; tools: Advanced analytics, dashboards, automation; comfort with ops-systems and performance monitoring.
 </li>
 <li>
 Communication: Executive presence; crisp, structured communication (&ldquo;What &ndash; So What &ndash; Now What&rdquo;).
 </li>
 <li>
 Market Familiarity: UAE/GCC experience or similar multi-city context; thrives in ambiguity and scale.
 </li>
 <li>
 Education: Bachelor&rsquo;s in Data Science, Business, Supply Chain, Engineering, or related; advanced degree a plus.
 </li>
 </ul>
</div>

Sr. Manager Logistics Performance & Special Projects

Explore 6805+ Logistics and planning manager in Dubai this September. Find roles across top companies and apply now to boost your career.

6805 logistics and planning manager jobs IN Dubai

Customer Service and Logistics Manager

Customer Service and Logistics Manager

Logistics Officer - Conracting & Construction

Logistics Manager

Retail and Logistics Manager

LOGISTICS MANAGER

Sr. Manager Logistics Performance & Special Projects