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loyalty program manager

Brainstorm Human Resource Consultant

<p>One of a leading Retail client in Dubai is looking for Loyalty &amp; CRM Manager to join their team.</p><p>We are seeking a data-driven and customer-obsessed <b>Loyalty &amp; CRM Manager</b> to take full ownership of our loyalty platform and customer segmentation strategies. You will be responsible for creating impactful campaigns that deepen engagement, drive repeat purchases, and maximize customer lifetime value across our retail and eCommerce channels.</p><p>This role is perfect for someone who understands the behavioral patterns of gamers and collectors, and knows how to create meaningful and exciting brand connections.</p><p><b>Location : Dubai </b></p><p><b>Key Responsibilities:</b></p><p><b>1. Loyalty Program Management</b></p><ul><li>Manage and enhance the loyalty program, ensuring ongoing success and growth.</li><li>Design personalized journeys, rewards, and retention strategies that keep users engaged and active.</li><li>Monitor points accrual/redemption rates and identify gaps in engagement.</li><li>Launch exclusive perks, product access, and early previews to increase customer retention and satisfaction.</li></ul><p><b>2. Campaign Planning &amp; Execution</b></p><ul><li>Build and execute CRM and loyalty campaigns aligned with the marketing calendar, product launches, and retail priorities.</li><li>Develop targeting logic for dynamic segments based on shopping behavior and product interaction.</li><li>Run seasonal promotions, reactivation campaigns, and loyalty engagement initiatives.</li><li>A/B test creatives, CTAs, and rewards to determine optimal performance.</li></ul><p><b>3. Platform Management &amp; Automation</b></p><ul><li>Operate and optimize campaigns within <b>CRM platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, or Emarsys</b>.</li><li>Segment audiences using behavioral, transactional, and loyalty data.</li><li>Set up automation flows for onboarding, repurchase nudges, win-back strategies, and milestone achievements.</li><li>Work with tech/data teams to ensure CRM integrations and customer data flows are accurate and scalable.</li></ul><p><b>4. Data &amp; Reporting</b></p><ul><li>Build dashboards and track key KPIs: repeat rate, engagement metrics, customer lifetime value, redemption activity, and churn trends.</li><li>Analyze campaign results and continuously refine future targeting and messaging.</li><li>Provide monthly reports to leadership with actionable insights and recommendations.</li></ul><p><b>5. Customer-Centric Brand Building</b></p><ul><li>Develop limited-edition and surprise-and-delight campaigns to reward loyal shoppers.</li><li>Collaborate with merchandising and product teams to offer exclusives, collectibles, or early access drops.</li><li>Support omnichannel initiatives that connect retail, e-commerce, and loyalty experience into a single cohesive journey.</li></ul><p><b>Key Qualifications:</b></p><ul><li>3&ndash;5 years of experience in CRM and loyalty marketing, preferably in retail or consumer digital platforms.</li><li>Hands-on experience with platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, Emarsys, or similar.</li><li>Strong understanding of segmentation, RFM models, campaign management, and automation.</li><li>Familiarity with gaming and pop culture trends, fandom communities, and product cycles is a strong advantage.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Highly analytical with proficiency in Excel, CRM dashboards, and campaign tracking tools.</li><li>Collaborative team player with cross-functional communication skills.</li><li>Strategic mindset with a roll-up-your-sleeves execution style.</li><li>Creative and customer-obsessed approach to problem solving.</li></ul><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED15,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in CRM and loyalty marketing?</li><li>Do you have experience working in the retail, e-commerce, or consumer digital industry?</li><li>Do you a strong experience with CRM platforms like MoEngage, Salesforce Marketing, Cloud,Braze,Klaviyo,HubSpot,Emarsys etc?</li><li>Do you have experience setting up automation workflows (e.g., onboarding, repurchase nudges, win-back campaigns)?</li><li>Have you built dashboards or campaign reports to track customer metrics like retention, repeat rate, or lifetime value?</li><li>Are you familiar with fandom, gaming, or pop culture communities?</li><li>Which KPIs do you typically track in a loyalty or CRM campaign dashboard?</li><li>Have you ever integrated a CRM platform with other tools or data systems (like ERP, POS, or e-commerce platforms)?</li><li>Are you familiar with customer data privacy regulations (e.g., GDPR, CAN-SPAM, or local regulations)?</li></ul><p>Experience:</p><ul><li>in CRM &amp; loyalty marketing: 5 years (Required)</li><li>retail or consumer digital platforms.: 5 years (Required)</li><li>MoEngage,,Braze,Klaviyo,HubSpot,Emarsys: 5 years (Required)</li><li>gaming &amp;pop culture trends, fandom communities: 4 years (Required)</li></ul>

Loyalty & CRM Manager -Gaming & Retail

Emirates Airline

A leading airline company in Dubai is looking for a Manager Loyalty Fraud Risk & Data Privacy to oversee fraud prevention and strategic implementation within their loyalty program. This mid-senior level role requires over 10 years of experience in fraud prevention, strong analytical skills, and deep understanding of compliance and data privacy principles. The position offers a tax-free salary, generous travel benefits, and health insurance.

Loyalty Fraud Risk & Data Privacy Leader

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p><br>
</p><p><b>Reporting to: Marketing Director.</b></p><p><b>
Location</b>: Dubai, United Arab Emirates.</p><p></p><p><b><br>
Position Purpose:</b></p><p>
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions:</b></p><p><b>
Strategy</b><b>
</b></p><ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul><p></p><p><b><br>
Customer Insight
</b></p><ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul><p></p><p><b><br>
Loyalty Program</b></p><ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul><p></p><p><b><br>
 </b><b>Team Structure &amp; Talent Management</b></p><ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul><p></p><p><b><br>
Do not hesitate to apply if you have:</b></p><ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div><br>
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

Findr

<p><strong>1. Customer Relationship Management</strong></p><p>· Maintain and update customer databases with accurate information.</p><p>· Track customer preferences, purchase patterns, and feedback to personalize communication.</p><p>· Build long-term customer relationships to increase loyalty and repeat purchases.</p><p><strong>2. Sales & Customer Insights</strong></p><p>· Analyze customer data to identify buying trends and high-value customers.</p><p>· Share insights with the sales and marketing teams to support targeted campaigns.</p><p>· Monitor customer lifecycle stages and create retention strategies.</p><p><strong>3. Loyalty Program Management</strong></p><p>· Manage and grow the brand’s loyalty program.</p><p>· Track points, rewards, and redemptions.</p><p>· Engage customers through personalized offers based on their perfume preferences.</p><p><strong>4. Campaign Management</strong></p><p>· Assist in planning and executing CRM email/SMS/WhatsApp campaigns.</p><p>· Segment customers for specific product launches or promotions.</p><p>· Track campaign performance (open rate, conversion rate, retention rate).</p><p><strong>5. Customer Service Support</strong></p><p>· Coordinate with retail teams to resolve customer issues or complaints quickly.</p><p>· Collect and record customer feedback from stores and online platforms.</p><p>· Ensure a smooth customer journey from inquiry to post-purchase.</p>

Customer Relations Manager

TALENTMATE

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 At JTI we celebrate differences, and everyone truly belongs.
 <strong>
  46,000 people from all over the world
 </strong>
 are continuously building their unique success story with us.
 <strong>
  83% of employees feel happy
 </strong>
 working at JTI.
 <br/>
 <br/>
 To make a difference with us, all you need to do is bring your
 <strong>
  human best.
  <br/>
  <br/>
 </strong>
 What will your story be? Apply now!
 <br/>
 <br/>
 <strong>
  Learn more jti.com
  <br/>
  <br/>
 </strong>
 <em>
  Please apply till November 28
  <br/>
  <br/>
 </em>
 <strong>
  CRM &amp; Retention Manager, Middle East
  <br/>
  <br/>
 </strong>
 As the
 <strong>
  CRM &amp; Retention Manager
 </strong>
 , you will be responsible for designing and executing data-driven strategies to enhance consumer retention, loyalty, and lifetime value. You will play a pivotal role in
 <strong>
  leveraging consumer data
 </strong>
 to create
 <strong>
  personalized, seamless, and engaging experiences
 </strong>
 at every stage of the funnel, ensuring a strong connection between consumers and the brand. This role is critical in
 <strong>
  leveraging data-driven insights
 </strong>
 to strengthen consumer relationships, enhance engagement, and maximize long-term brand loyalty.
 <br/>
 <br/>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 The CRM &amp; Retention Manager will be responsible for the following processes
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 <strong>
  Consumer Retention &amp; Engagement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and implement CRM strategies to onboard, engage, and retain active consumers through personalized digital experiences.
  </li>
  <li>
   Design and optimize automated consumer journeys based on behavior, lifecycle stage, and engagement patterns.
  </li>
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   Deploy targeted re-engagement campaigns to minimize churn and increase repeat interactions.
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   <br/>
  </li>
 </ul>
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  Data Management &amp; Segmentation
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  <br/>
 </strong>
 <ul>
  <li>
   Oversee consumer data collection, management, and governance, ensuring compliance with data privacy regulations.
  </li>
  <li>
   Develop and maintain segmentation frameworks based on consumer behavior, demographics, and business priorities.
  </li>
  <li>
   Leverage predictive analytics and insights to anticipate consumer needs and tailor engagement strategies.
  </li>
  <li>
   Ensure the integrity and accuracy of CRM databases, optimize data flow and synchronize across platforms.
   <br/>
   <br/>
  </li>
 </ul>
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  Loyalty &amp; Advocacy Programs
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  <br/>
 </strong>
 <ul>
  <li>
   Design and implement loyalty programs that reward engagement, drive retention, and encourage advocacy.
  </li>
  <li>
   Optimize loyalty mechanics, incentives, and touchpoints to maximize consumer participation and satisfaction.
  </li>
  <li>
   Develop referral marketing strategies to amplify organic consumer acquisition.
   <br/>
   <br/>
  </li>
 </ul>
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  Lifecycle Marketing &amp; Personalization
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute lifecycle marketing strategies that enhance consumer experiences from onboarding to long-term retention.
  </li>
  <li>
   Personalize CRM communications and offers based on behavioral triggers, purchase history, and engagement levels.
  </li>
  <li>
   Optimize retention marketing performance through A/B testing, performance tracking, and continuous iteration.
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   <br/>
  </li>
 </ul>
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  Data-Driven Decision Making &amp; Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define and track CRM and retention KPIs, including consumer lifetime value, engagement rates, churn rates, and loyalty program performance.
  </li>
  <li>
   Leverage data analytics tools and dashboards to provide real-time insights and actionable recommendations.
  </li>
  <li>
   Work with the SI team to enhance data architecture, ensuring robust tracking and reporting capabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with the Acquisition Manager, Digital Agency, SI, Brand, and Sales teams to align CRM initiatives with broader digital marketing and commercial goals.
  </li>
  <li>
   Partner with IT and Data teams to improve CRM infrastructure, automation, and integration across digital platforms.
  </li>
  <li>
   Collaborate with the content and creative teams to ensure CRM messaging aligns with brand strategy.
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   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong expertise in CRM, consumer retention, data management, and loyalty marketing.
  </li>
  <li>
   Experience in data segmentation, predictive modelling, and personalization strategies.
  </li>
  <li>
   Deep understanding of consumer lifecycle management, omnichannel engagement, and automated marketing workflows.
  </li>
  <li>
   Proficient in CRM tools, marketing automation platforms, and data analytics software.
  </li>
  <li>
   Strong analytical mindset with the ability to translate data insights into actionable marketing strategies.
  </li>
  <li>
   Excellent collaboration skills to work cross-functionally and align business priorities with CRM efforts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What To Expect
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunity to work in an international environment in a modern office with a team of various backgrounds and experiences.
   <br/>
   <br/>
  </li>
 </ul>
 Are you ready to join us? Build your success story at JTI. Apply now!
 <br/>
 <br/>
 Next Steps
 <br/>
 <br/>
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 <br/>
 <br/>
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
 <br/>
 <br/>
 Job Details
 <br/>
 <br/>
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://jti.com Job Function: Others Company Industry/
 <br/>
 <br/>
 Sector: Food And Beverage Services Tobacco Manufacturing And Manufacturing
 <br/>
 <br/>
 What We Offer
 <br/>
 <br/>
 <strong>
  About The Company
  <br/>
  <br/>
 </strong>
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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CRM And RETENTION MANAGER

Emirates

Job PurposeEmirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!The Skywards Infinity Platform Manager will manage, and implement the Skywards Everyday digital platform that will connect local members in strategic markets to local lifestyle partners, across number of verticals. The app will provide members with an opportunity to earn and burn everyday in a seamless way and will provide the partners with an effective channel to engage with members. Support the Skywards Everyday digital roadmap. Manage the backlog of features to support and deliver against this roadmap including the prioritisation and delivery of work across internal and external development teams. Collaborate closely with cross-functional teams to integrate loyalty features seamlessly into the platform.In This Role, You WillImplement the Skywards Everyday digital platform, in close collaboration with the Partnerships and Product teams, to provide a mobile channel for members to engage with retail, F&amp;B, travel &amp; lifestyle outlets to earn and burn miles on everyday transactions and other loyalty related features. Ensure that the platform meets the requirements of the business development and partnerships strategy.Scale the platform to cater to multiple strategic markets (e.g., UAE, India, KSA) while maintaining localised content relevant to each market. Implement a B2B Skywards Everyday platform that will enable an effortless process to contract, on board and transact with local partners as well as providing them with a channel to promote their services to Skywards members. Continuously enhance the platform, in collaboration with Brand &amp; Marketing (UX) internal IT, and an ecosystem of technology and business partners to ensure a seamless experience for members and to establish the platform as an effective channel of communication. In collaboration with the cross functional teams, manage the overall digital product backlog, including the development of the quarterly delivery plans. Leverage and monetise the transaction data over the platform, provide insights to partners and drive further personalisation to members. Provide the business requirements and manage the contractual agreements with the technology and business partners, in coordination with other Emirates Group stakeholders (e.g., EK IT, Group Legal)Manage all the aspects pertaining to the operational use of the platform by (B2B) partners and by (B2C) members. Collaborate with the Partnerships team on their business development plans to ensure the platform is future proof and supporting the growth objectivesQualificationTo be considered for this role, you must meet the below requirementsBachelors Degree or Honours with 8 plus years of experience in Commercial/SalesKnowledge/skills Strong ability to influence and collaborate effectively across cross-functional teams. Deep understanding of mobile app ecosystems, retail tech, loyalty tech, payment platforms (including digital wallet, Digital-fintech, contactless payment), user experience design principles and digital strategies. Demonstrable Product Owner skills Broad knowledge of airline &amp; retail marketing, and customer loyalty programmes. Experience with contracts.

Skywards Infinity Platform Manager

First Abu Dhabi Bank (FA...

<div><span style="font-size: 11px;"><b>Company Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities.</span></div><div><span style="font-size: 11px;">Through innovation, agility, and differentiation, FAB is committed to fostering growth.</span></div><div><span style="font-size: 11px;">We are looking for top talent and your success is our success.</span></div><div><span style="font-size: 11px;">Accelerate your growth as you help us reach our goals and advance your career.</span></div><div><span style="font-size: 11px;">Be ready to make your mark at a top company, in an exciting and dynamic industry.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Generic Accountability / Core Responsibilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Customer Engagement:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Increase card spending and make FAB the primary bank of choice.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Increase product holding and promote digital adoption.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Drive member satisfaction, improved customer retention, and NPS.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Drive program awareness and redemptions through seasonal offers and campaigns.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Establish best-in-market presence through ongoing marketing calendar driving acquisition and brand awareness.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Program Management:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Lead the strategic roadmap for FAB Rewards enterprise-wide program, cashback, co-brand loyalty propositions.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Manage the program parameters and business rules including points accumulation logic, accrual rules, and partner redemption rates for each customer segment.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Monitor program CVP and drive revenue and cost-save initiatives contributing to product P&amp;Ls.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Engage with digital to offer state-of-the-art user interface with enhancements to the customer experience.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Manage vendor interactions and relationships for technical stack delivery, commitment to contractual obligations, invoicing and payments, SLAs, and ongoing developments to the program.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Manage the channels member experience, lifecycle communication, digital messaging, and user redemption journeys on FAB Mobile and Internet Banking.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Engage with Magnati to ensure seamless redemption at FAB POS network and establish synergies of leveraging FAB's position as an acquirer.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Deliver on Elite strategy and brand to build a unique Rewards experience.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Collaborate with IT and Operations to ensure day-to-day operations and functioning of the platform.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Specific Accountability</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Revenue growth from Redeemers vs Non-Redeemers.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Increased product holding.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Uplift in credit and debit card spending.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Increased digital channel interactions through remittances and standing instructions.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Increased app downloads and mobile active database.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Increased customer satisfaction from the program.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Minimum Qualification:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Master’s degree in business administration, finance, banking, or a related major field of study.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Minimum Experience:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Minimum of 10 years of experience in product/business function in consumer banking.</span></div>

AVP- Co-Brands- Credit Cards

Explore 4556+ Loyalty program manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.