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luxury retail manager

Al Calily Jewellery

Key ResponsibilitiesLeadership &amp; Strategy<ul><li>Lead end-to-end business operations and retail strategy</li><li>Drive yearly sales targets, brand growth, and profitability</li><li>Maintain high standards of luxury customer experience and brand presentation</li></ul>Retail Operations Management<ul><li>Oversee daily showroom operations, sales floor performance, and staff productivity</li><li>Ensure compliance with UAE regulations, gold/jewellery standards, and internal policies</li><li>Supervise POS operations, pricing updates, reporting, and stock accuracy</li></ul>Sales Growth &amp; Customer Experience<ul><li>Lead high-value sales and manage VIP/VVIP clients</li><li>Train teams on luxury selling techniques, upselling, and customer engagement</li><li>Analyse sales performance and market trends to boost revenue</li></ul>Inventory, Procurement &amp; Merchandising<ul><li>Manage entire inventory cycle: receiving, tagging, barcoding, transfers, stock counts</li><li>Maintain strong relationships with suppliers, manufacturers, and consignment partners</li><li>Approve purchasing decisions, pricing, and margins</li></ul>Financial &amp; Business Management<ul><li>Oversee P&amp;L, budgeting, cost control, and financial planning</li><li>Approve vendor payments, settle accounts, and track profitability</li><li>Maintain audit-ready financial and inventory documentation</li></ul>Marketing &amp; Brand Development<ul><li>Support digital campaigns, product launches, and promotional events</li><li>Ensure world-class showroom visuals and brand identity</li></ul>Team Leadership &amp; Development<ul><li>Lead and mentor a young and motivated sales &amp; operations team</li><li>Conduct training on jewellery knowledge, customer service, and sales skills</li><li>Oversee staffing, performance evaluation, and team development</li></ul>Qualifications &amp; Requirements<ul><li>Arabic-speaking candidates strongly preferred</li><li>Male or female applicant&rsquo;s welcome</li><li>Young, energetic, and dynamic leadership style</li><li>10+ years of experience in the jewellery industry (gold, diamonds, gemstones)</li><li>Minimum 5 years in a General Manager or Senior Leadership role</li><li>Strong technical understanding of valuations, gold pricing, and certifications</li><li>Experience handling high-value retail clients and VIP relationships</li><li>Strong background in inventory systems (POS/ERP), consignment, and stock control</li><li>Proven ability to drive sales, manage teams, and grow a luxury retail brand</li><li>Excellent communication, leadership, and problem-solving skills</li><li>Bachelor&rsquo;s degree required; MBA preferred</li></ul>Job Type: Full-timeEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>jewelry: 10 years (Required)</li></ul>Language:<ul><li>arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>daimond (Required)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>

General Manager

CELINE

<div>
 CELINE, founded in 1945 by C&eacute;line Vipiana, is an iconic French Leather-Goods, Fashion &amp; Couture House belonging to the LVMH Group.
 
 
 To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
 
 
 
 YOUR WORK ENVIRONMENT
 
 
 
 As the Store Manager, you will directly report to the Retail Director. You will lead and develop the store's business strategically, fostering a culture of excellence in sales, client experience, and loyalty. You will effectively communicate the Maison's goals, vision, and strategies, inspiring and motivating your team through strong leadership. In collaboration with the Retail Director and other departments, you will proactively identify areas for improvement and implement measures to maximize sales and elevate the overall performance of the store. You will also embody the Maison's culture and values, playing an active role in talent recruitment, management, and development.
 
 
 
 Job Responsibilities
 
 
 
 
 Business Development
 
 
 
 <ul>
 <li>
 Define and implement the store's commercial strategy to achieve and exceed sales targets while maximizing profitability (P&amp;L). This includes setting clear goals, monitoring progress, and adjusting strategies as needed to ensure success.
 </li>
 <li>
 Manage and analyze key performance indicators (KPIs) to identify growth opportunities, areas for improvement, and implement corrective action plans to enhance overall store performance.
 </li>
 <li>
 Possess a deep understanding of CELINE products, their history, and craftsmanship, enabling passionate and expert presentation to clients, enhancing the customer experience, and driving sales.
 
 
 </li>
 </ul>
 
 Leadership and team development
 
 
 
 <ul>
 <li>
 Embody the Maison and inspire the team through leading by example and strong presence on the shop floor.
 </li>
 <li>
 Identify and attract top talent to the Maison. Partner with the Retail Director and HR to address any team-related matters and provide coaching to enhance individual and team performance.
 </li>
 <li>
 Nurture a pipeline of future leaders by identifying and developing high-potential individuals within the team through individual development plans.
 </li>
 <li>
 Create a positive and inclusive work environment where everyone feels valued and empowered to contribute their best. Encourage open communication, mutual respect, and a shared sense of purpose whilst being present on the floor.
 </li>
 <li>
 Provide advice, instruction, coaching and supervision to Team Manager, Stock&rsquo;s team and support their career development.
 
 
 </li>
 </ul>
 
 Client Development
 
 
 
 <ul>
 <li>
 Develop and implement strategies to attract new customers and increase client acquisition.
 </li>
 <li>
 Ensure the team deliver personalized and memorable client experiences by anticipating needs, exceeding expectations, and building genuine emotional connections with each client.
 </li>
 <li>
 Develop and maintain strong relationships with clients, using clienteling tools to offer personalized services, exclusive experiences, and tailored product recommendations.
 </li>
 <li>
 Actively seek and act upon performance feedback and client insights to refine the client journey and exceed expectations at every touchpoint.
 
 
 </li>
 </ul>
 
 Operations Excellence
 
 
 
 <ul>
 <li>
 Ensure that all the processes are compliant with the legal, regulatory, and internal requirements.
 </li>
 <li>
 Solve problems and communicate issues to resolve to the office to achieve effective and productive store operations.
 </li>
 <li>
 Ensure appropriate staffing depending on time and traffic.
 </li>
 <li>
 Ensure safety of the store and its employees.
 </li>
 <li>
 Supervise the operations manager and ensure product availability, inventory accuracy, and efficient stock management by adhering to internal procedures and optimizing product turnover.
 
 
 </li>
 </ul>
 
 Image &amp; Brand
 
 
 
 <ul>
 <li>
 Be a CELINE ambassador, represent the brand in community activities and develop relationships with store managers of stores nearby.
 </li>
 <li>
 Ensure the consistent and impeccable presentation of the CELINE brand image in all aspects of the store, from visual merchandising and product displays to staff appearance and attitude. Maintain the highest standards of luxury and sophistication.
 </li>
 <li>
 Participate in local events and initiatives to enhance brand visibility and foster positive relationships within the community.
 </li>
 <li>
 Share the rich history, heritage, and craftsmanship of CELINE with both the team and clients. Create engaging narratives and immersive experiences that bring the brand to life and foster a deeper connection with its legacy.
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 KEY FOR SUCCESS Education: Business School, University or &ldquo;equivalent experience&rdquo; Experience: Retail experience required +5 years of experience in management within luxury/fashion business Competencies: Proven leadership experience in managing and motivating high-performing teams and managing managers. Strong business expertise with a track record of achieving results and exceeding targets. In-depth understanding of retail KPIs and ability to analyze business performance to drive strategic decision-making. Exceptional communication and interpersonal skills, fostering collaboration and building strong relationships with stakeholders at all levels. Passion for fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. Excellent organizational and time-management skills, with the ability to prioritize effectively in a fast-paced environment. Adaptability and flexibility to meet the demands of a dynamic retail environment. Languages: French and English, proficiency of other language(s) will be an advantage.
 
 
 
 Additional Information
 
 
 
 
 Location
 
 :
 
 Saadiyat Grove Mall, Abu Dhabi.
 
 
 
 
 OUR COMMITMENT
 
 
 
 CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard.
 
 
 We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
 
 
 CELINE recruits and recognizes all types of talents and singularities.
</div>

STORE MANAGER

APM Monaco

<div>
 
 
 Who are we?
 
 
 
 Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
 
 
 
 We are looking for a passionate and dedicated individual to join our Abu Dhabi Yas Mall team. Your mission will be to engage clients with exceptional service, helping to build the APM brand by fostering strong relationships with our in-store clients.
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 You love APM Monaco
 </li>
 <li>
 Minimum of 5 years of working experience in luxury retail / fashion retail, with min. 2 years in managerial position
 </li>
 <li>
 Track record of outstanding sales performance and CRM
 </li>
 <li>
 Support Store-in-Charge in sales and operation management, KPI analysis, rostering, visual merchandising, CRM, team management
 </li>
 <li>
 Fluency in English, Arabic &amp; other languages would be a plus
 </li>
 <li>
 Approachable personality and customer-service oriented
 </li>
 <li>
 Attractive and competitive package is offered
 </li>
 <li>
 Working location: Abu Dhabi Yas Mall
 
 </li>
 </ul>
 
 
 *Candidate with less experience may be considered as Store Supervisor
 
 
 
 
 
 Benefits
 
 
 
 
 
 Why Join APM?
 
 
 <ul>
 <li>
 Global, Dynamic Team: Diverse and energetic workforce
 </li>
 <li>
 Growth Opportunities: We support your professional development
 </li>
 <li>
 Collaborative Culture: Teamwork and open communication
 </li>
 <li>
 Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts
 
 </li>
 </ul>
 
 
 Don't wait to join APM Monaco team. Apply now!
 
 
</div>

Assistant Store Manager / Store Supervisor (Abu Dhabi Yas Mall)

Chalhoub Group

<div>On behalf of OTB, we are seeking a highly motivated and experienced Store Manager who will be responsible for leading our new Maison Margiela, in Abu Dhabi!
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. 
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
What you'll be doing 
The store manager is responsible for overseeing the daily operations of the location, ensuring high standards of customer service. The store manager will also manage staff members, drive sales performance, and implement strategies to meet revenue targets while providing an exceptional shopping experience. Additionally, they will assist with monitoring store performance, managing inventory and ensuring that all visual merchandising aligns with Margiela standards.
Key Responsibilities
Sales<ul>
<li>Meet store sales and target goals</li>
<li>Maximize profitability through optimization and controlling of expenses</li>
<li>Reach the achievement of Key Performance Indicators</li>
</ul>
Customer Service<ul>
<li>Strong customer service skills to provide courteous and precise customer satisfaction</li>
<li>Strong organizational skills, multi-tasking and prioritizing capabilities</li>
<li>Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)</li>
<li>Align with style and qualitative standards of the Brand throughout Sales and post-sale process</li>
<li>Take full advantage of all contacts with customers in the Store and promote both the Brand and Product</li>
<li>Collaborate with other colleagues to achieve business objectives</li>
<li>Constantly keep up-to-date regarding fashion trends; know and monitor competition</li>
<li>Know customers' needs, both expressed and less obvious</li>
<li>Demonstrate, recommend and style the products available; promote wardrobing</li>
<li>Schedule client appointments and pull merchandise for clients in advance of appointments</li>
<li>Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers</li>
</ul>
Training<ul>
<li>Train store employees on accurate use of store training programs, specifically the Customer Service program along with with maintaining high-training standards</li>
</ul>
Development &amp; Performance<ul>
<li>Report to management team the strengths and areas of development for store personnel</li>
<li>Suggest to the management team appropriate action to promote and encourage the Supervisor's own professional development by using tools and best practices</li>
</ul>
Supervision and Organization<ul>
<li>Promote a positive, professional and sales-oriented environment and promoting a culture open to internal feedback</li>
<li>Assign work load appropriately and effectively among store employees</li>
<li>Organize and lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjects</li>
<li>Provide team with insight and updates via regular store meetings</li>
</ul>
Merchandising<ul>
<li>Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback</li>
<li>Assist with ensuring that visual merchandising guidelines (criteria and quantities) align with Margiela standards</li>
<li>implemented effectively and all product presentation is maintained according to brand standards and guidelines</li>
<li>Ensure constant updates are executed</li>
<li>Assist with providing daily training to store employees.</li>
<li>Assist with slow-seller management by identifying commercial store needs and communicating it to the management team</li>
<li>Provide appropriate feedback to management team</li>
</ul>
Loss Prevention<ul>
<li>Minimize stock loss by implementing and executing all control Policies and Procedures</li>
<li>Keep store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures</li>
<li>Assist with organizing and carrying out an accurate stock inventory by implementing the Stock Take Procedure</li>
</ul>
What you&rsquo;ll need to succeed<ul>
<li>Currently based in the UAE</li>
<li>Experience in leadership role within luxury or high-end retail</li>
<li>Communication Proficiency (Arabic or Russian Language would be an added benefit for this role)</li>
<li>Extensive experience in a client-driven environment, within a store leadership role.</li>
<li>Leadership skills.</li>
<li>Excellent customer services skills</li>
<li>Highly organized with exceptional time-management skills.</li>
<li>
</li></ul>What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Store Manager - Maison Margiela, Abu Dhabi

Loro Piana

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The CDS is a collaborative, positive individual passionate about luxury sales, and customer service. The CDS will be responsible for implementing marketing strategies and CRM programs delivered from EMEA Marketing Dept. She/He will partner with the Store Manager and the Deputy Store Manager to create a high performance clienteling culture, capabilities and programs to inspire the store team to proactively build strong relationship with their guest, aimed to increase customer loyalty and life time value and relationships
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Clienteling
<ul><li>In partnership with the store management, the CDS will lead the daily, weekly, and monthly clienteling strategy for each Client Advisor
</li><li>Support the store staff in their performance
</li><li>He/She is responsible for the development and the improvement of the store customers&rsquo; master data: data cleaning, data maintenance, data updates, data filling, merge duplicated profiles
</li><li>Coordinate all clienteling reporting tools provided by Marketing Team for the store team to ensure data capture, frequency, and retention KPI&rsquo;s are being achieved by using the &ldquo;myTOUCH&rdquo; app for each Client Advisor.
</li><li>Be the point of reference and ambassador for the use of the &ldquo;myTOUCH&rdquo; app within the store and always ensure an increase and a better usage of the app
</li><li>Be the point of reference for EMEA Marketing team and WW Digital in store team for all events, CRM and myTOUCH project and activities
</li><li>Support on-going CRM and myTOUCH training, in the moment coaching, with existing and new Client Advisor
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>3-5 years with experience in retail environment or CRM
</li><li>Comfortable with customer data analysis and database.
</li><li>MS Office efficiency: PPT, EXECEL and WORD
</li><li>Excellent interpersonal, teamworking and problem-solving skills
</li><li>Good stress management, flexibility, and adaptability
</li><li>Fluent English, both spoken and written; other languages are a plus
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">LORO PIANA
 
MAISON
 
</h2><div>Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana &amp; C., the current company. Pietro&rsquo;s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world&rsquo;s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicu&ntilde;a from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company&rsquo;s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.</div></div></div></div></div></div></div>

Client Development Specialist - Abu Dhabi

Explore 911+ Luxury retail manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

911 luxury retail manager jobs IN Abu Dhabi

General Manager

STORE MANAGER

STORE MANAGER

Assistant Store Manager / Store Supervisor (Abu Dhabi Yas Mall)

Store Manager - Maison Margiela, Abu Dhabi

STORE MANAGER

Client Development Specialist - Abu Dhabi