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luxury retail manager

Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 This role will be responsible for managing and leading all commercial and operational activities for Dior Airport Store as well as leading the store team in line with Dior&rsquo;s unique client experience and welcoming principles. The role requires a hands-on approach to drive the business. The ideal candidate must have a strong background in premium customer service, team leadership, and retail operations, with a deep appreciation for high-end products and clientele. The Store Manager will be responsible
 <br/>
 <br/>
 for driving sales, delivering an exceptional in-store experience, and upholding the brand's image and values.
 <br/>
 <br/>
 Job responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Lead, motivate, and manage the store team to achieve sales goals and operational excellence.
  </li>
  <li>
   Recruit, train, and develop high-performing team members.
  </li>
  <li>
   Conduct regular performance reviews and provide coaching and feedback.
  </li>
  <li>
   Ensure the delivery of a world-class customer experience aligned with luxury service standards.
  </li>
  <li>
   Build and maintain long-term relationships with clients through CRM and clienteling strategies.
  </li>
  <li>
   Resolve customer concerns with professionalism and discretion.
  </li>
  <li>
   Drive sales performance by setting and monitoring KPIs.
  </li>
  <li>
   Analyze business reports to identify trends and opportunities for growth.
  </li>
  <li>
   Collaborate with marketing and visual teams to execute seasonal campaigns and events.
  </li>
  <li>
   Oversee all daily store operations, including inventory control, cash management, and
   <br/>
   <br/>
  </li>
 </ul>
 compliance.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure adherence to company policies, and visual merchandising guidelines.
  </li>
  <li>
   Maintain store presentation and cleanliness to the highest luxury standards.
   <br/>
   <br/>
  </li>
 </ul>
 Profile
 <br/>
 <br/>
 Education: Bachelor&rsquo;s Degree is a must; MBA would be an asset
 <br/>
 <br/>
 Language: Excellent command of spoken and written English
 <br/>
 <br/>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8-10 years of experience in a retail management role, preferably in luxury or premium retail.
  </li>
  <li>
   Proven track record of achieving sales targets and delivering exceptional customer service and
   <br/>
   <br/>
  </li>
 </ul>
 clientele.
 <br/>
 <br/>
 <ul>
  <li>
   Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
  </li>
  <li>
   Proficient in retail business systems (POS, CRM, inventory management).
  </li>
  <li>
   Passion for luxury fashion, design, or lifestyle products.
  </li>
  <li>
   Previous airport store management experience is an asset.
  </li>
 </ul>
</div>


Store Manager İstanbul Airport

Gucci

<div>
 <p>
  Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world&rsquo;s most desirable fashion houses. Eclectic, contemporary, romantic&mdash;Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Mission
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  The TM is responsible for maximizing store performance in order to overachieve targets and goals with a strong focus on team management and development.
 </p>
 <p>
  Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients.
 </p>
 <p>
  The TM is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  &bull;Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
 </p>
 <p>
  &bull;Working on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis.
 </p>
 <p>
  &bull;Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging.
 </p>
 <p>
  &bull;Conduct regular performance conversations to discuss results and develop action plans.
 </p>
 <p>
  &bull;Conduct on spot coaching to ensure consistent client experience.
 </p>
 <p>
  &bull;Participate in attracting, recruiting and onboarding a high performing team.
 </p>
 <p>
  &bull;Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
 </p>
 <p>
  &bull;Make sure that all the company policies and procedures are followed by all the team members.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull;Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.
 </p>
 <p>
  &bull;Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
 </p>
 <p>
  &bull;Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs.
 </p>
 <p>
  &bull;Demonstrate leadership by playing an active role on the sales floor.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Product
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  &bull;Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
 </p>
 <p>
  &bull;Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business.
 </p>
 <p>
  &bull;Collaborate with VM team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines.
 </p>
 <p>
  &bull;Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 2-4 years of sales management experience in retail, luxury retail, or service related industry.
  </li>
  <li>
   Bachelor&rsquo;s Degree in a related field is preferred.
  </li>
  <li>
   Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
  </li>
  <li>
   Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
  </li>
  <li>
   Ability to manage competing priorities in a fast-paced environment.
  </li>
  <li>
   Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
  </li>
  <li>
   Industry awareness and strong business acumen.
  </li>
  <li>
   Strong verbal and written communication skills and excellent organizational skills.
  </li>
  <li>
   Passion for the Fashion Industry.
  </li>
  <li>
   Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
  </li>
  <li>
   Flexibility to work a retail schedule which will include evenings, weekends and holidays.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Competencies
  </strong>
 </p>
 <ul>
  <li>
   Entrepreneurial spirit
  </li>
  <li>
   Sales and Client focused
  </li>
  <li>
   Developing/coaching others
  </li>
  <li>
   Leading by example
  </li>
  <li>
   Relationship builder
  </li>
  <li>
   Effective communicator
  </li>
 </ul>
 <p>
 </p>
</div>


Team Manager

Tiffany & Co.

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  TIFFANY &amp; CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT
  <br/>
  <br/>
 </strong>
 <em>
  At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
  <br/>
  <br/>
 </em>
 <em>
  It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
  <br/>
  <br/>
 </em>
 <em>
  We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany &amp; Co.&rsquo;s continued legacy.
  <br/>
  <br/>
 </em>
 <strong>
  Main Responsabilites:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Retail Excellence &ndash; Execute exceptional retail performance to ensure sales and service
  </li>
  <ul>
   <li>
    Develop &amp; execute an annual sales plan to deliver the store sales target whilst meeting budget
   </li>
   <li>
    Understand &amp; analyze the business needs, productivity and KPIs and provide business insights
   </li>
   <li>
    Drive the daily performance animation through effective communication at store and SP level
   </li>
   <li>
    Lead the execution of retail excellence standards
   </li>
   <li>
    Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
   </li>
  </ul>
  <li>
   Operational Excellence &ndash; Execute exceptional operational performance to ensure quality and quantity of stock
  </li>
  <ul>
   <li>
    Identify &amp; elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
   </li>
   <li>
    Own compliance of store operations, health and safety, maintenance and store environment
   </li>
  </ul>
  <li>
   Team leadership and planning &ndash; Improve the business value through leading talent/ individuals/ teams and the optimization of resources
  </li>
  <ul>
   <li>
    Align resources to reflect the store needs; traffic, client profile and product potential
   </li>
   <li>
    Conduct daily and monthly team meetings to motivate and engage team
   </li>
  </ul>
  <li>
   Talent Management &ndash; Acquisition, retention, development and engagement of teams and individuals
  </li>
  <ul>
   <li>
    Recruit and develop talent pipeline and build succession plans
   </li>
   <li>
    Build and develop best in class client centric teams, assess team capabilities &amp; build robust development plans
   </li>
   <li>
    Address and action performance management issues in a timely manner through consistent feedback
   </li>
  </ul>
  <li>
   Client Experience &ndash; Elevate in store experience consistently delivering memorable moments
  </li>
  <ul>
   <li>
    Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
   </li>
   <li>
    Coach and monitor team cultivation practices with CRM
   </li>
   <li>
    Execute events in partnership with PR &amp; gain business alignment with a commercial goal
   </li>
  </ul>
  <li>
   Client Development &ndash; Deepen the relationship with our customers to drive lifetime loyalty and spend
  </li>
  <ul>
   <li>
    Ensure highest levels of in-store luxury experience at all times
   </li>
   <li>
    Manage customers issues / complaints
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 5-10 years of sales management experience within retail or luxury retail or relevant customer related experience
  </li>
  <li>
   Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
  </li>
  <li>
   Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
  </li>
  <li>
   Willingness to work non-traditional business hours including evenings, weekends and holidays
  </li>
  <li>
   Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
  </li>
  <li>
   Proven ability to work in a fast-paced, changing environment
  </li>
  <li>
   Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
  </li>
  <li>
   Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
  </li>
  <li>
   Must have authorization to work in the country where the position is based
  </li>
  <li>
   Turkish and English speaking abilities are mandatory, a third language is an appreciated plus. an appreciated plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A college/university degree.
  </li>
  <li>
   Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 LI-SM1
</div>


Store Manager | NEW OPENING - Istanbul Airport

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><div><div><div><div><div><div><div><p><b>TIFFANY &amp; CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT
</b></p><p><i>At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
</i></p><p><i>It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
</i></p><p><i>We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany &amp; Co.&rsquo;s continued legacy.
</i></p><p><b>Main Responsabilites:
</b></p><div><ul><li><b>Retail Excellence </b>&ndash; Execute exceptional retail performance to ensure sales and service
<ul><li>Develop &amp; execute an annual sales plan to deliver the store sales target whilst meeting budget
</li><li>Understand &amp; analyze the business needs, productivity and KPIs and provide business insights
</li><li>Drive the daily performance animation through effective communication at store and SP level
</li><li>Lead the execution of retail excellence standards
</li><li>Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
<br>
</li></ul></li><li><b>Operational Excellence </b>&ndash; Execute exceptional operational performance to ensure quality and quantity of stock
<ul><li>Identify &amp; elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
</li><li>Own compliance of store operations, health and safety, maintenance and store environment
<br>
</li></ul></li><li><b>Team leadership and planning </b>&ndash; Improve the business value through leading talent/ individuals/ teams and the optimization of resources
<ul><li>Align resources to reflect the store needs; traffic, client profile and product potential
</li><li>Conduct daily and monthly team meetings to motivate and engage team
<br>
</li></ul></li><li><b>Talent Management </b>&ndash; Acquisition, retention, development and engagement of teams and individuals
<ul><li>Recruit and develop talent pipeline and build succession plans
</li><li>Build and develop best in class client centric teams, assess team capabilities &amp; build robust development plans
</li><li>Address and action performance management issues in a timely manner through consistent feedback
<br>
</li></ul></li><li><b>Client Experience </b>&ndash; Elevate in store experience consistently delivering memorable moments
<ul><li>Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
</li><li>Coach and monitor team cultivation practices with CRM
</li><li>Execute events in partnership with PR &amp; gain business alignment with a commercial goal
<br>
</li></ul></li><li><b>Client Development </b>&ndash; Deepen the relationship with our customers to drive lifetime loyalty and spend
<ul><li>Ensure highest levels of in-store luxury experience at all times
</li><li>Manage customers issues / complaints
</li></ul></li></ul><p><b>Required Qualifications:
</b></p><div><ul><li>A minimum of 5-10 years of sales management experience within retail or luxury retail or relevant customer related experience
</li><li>Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
</li><li>Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
</li><li>Willingness to work non-traditional business hours including evenings, weekends and holidays
</li><li>Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
</li><li>Proven ability to work in a fast-paced, changing environment
</li><li>Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
</li><li>Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
</li><li>Must have authorization to work in the country where the position is based
</li><li>Turkish and English speaking abilities are mandatory, a third language is an appreciated plus. an appreciated plus.
</li></ul><p><b>Preferred Qualifications:
</b></p><ul><li>A college/university degree.
</li><li>Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
</li></ul><p>LI-SM1
</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>TIFFANY &amp; CO.
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany &amp; Co. is one of the world&rsquo;s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany &amp; Co. since its inception, uniting the jeweler&rsquo;s core values of inventiveness, craft and joy in designs that endure across generations.
<br>
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.</div></div></div></div></div></div></div><p></p>

<div><p><b>TIFFANY &amp; CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT
</b></p><p><i>At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
</i></p><p><i>It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
</i></p><p><i>We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany &amp; Co.&rsquo;s continued legacy.
</i></p><p>The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
</p><p><b>Responsabilities:
</b></p><p><b>SALES
</b></p><p><b>Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs:
</b></p><ul><li>Manage and motivate the team to consistently achieve or exceed store sales target.
</li><li>Drive client development activities among individual team members to cultivate new and existing clients.
</li><li>Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
</li><li>Drive business through key product pillars and KPIs.
</li></ul><p><b>SERVICE
</b></p><p><b>Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
</b></p><ul><li>Lead, model and coach based on client feedback.
</li><li>Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
</li><li>Optimize hospitality and store amenities to create unique experiences.
</li><li>Take action on client feedback to improve client service.
</li></ul><p><b>TALENT
</b></p><p><b>Attract, hire, and retain top talent to cultivate a climate of high performance:
</b></p><ul><li>Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
</li><li>Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
</li><li>Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
 </li><li>Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
</li></ul><p><b>OPERATIONS EXCELLENCE
</b></p><p><b>Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement:
</b></p><ul><li>Ensure exceptional operational support to drive sales and service.
</li><li>Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
</li><li>Ensure compliance with all internal control procedures.
</li></ul><p><b>Required Qualifications
</b></p><ul><li>Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
</li><li>Proven track record in sales generation, managing the achievement of sales results.
</li><li>Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
</li><li>Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
</li><li>Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.
</li></ul><p>Preferred Qualifications:
</p><ul><li>A college/university degree.
</li><li>Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
</li></ul><p>#LI-SM1</p></div>

Team Manager (Assistant Store Manager) | NEW OPENING - Istanbul Airport

Conservatorium Hotel

<div><div><div><p>Director of Spa and Wellness
 </p><div></div><div><div><ul><div>543364
</div> </ul></div><div></div><div><ul><div>Spa &amp; Wellness
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Bosphorus, Istanbul
</div></div></ul></div></div><p></p><div><h2 class="jobSectionHeader"><b>The Group</b></h2>
<p>
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.</p>
<p>
Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
The Hotel</b></h2>
<p>
Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuru&ccedil;e&#351;me, right next to the unique Bosphorus.</p>
<p>
Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea &amp; The Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul.</p><br>
<p></p>
<p><b><i>
Duties and Responsibilities</i></b></p>
<ul>
<li>To be responsible for the development of the Spa &amp; Fitness Yearly Budget, re-forecasting of the budget as and when is necessary.</li>
<li>To be responsible for the compilation of the financial performance, Spa monthly profit and loss account and statistics.</li>
<li>To review daily revenue updates on Spa Revenue master and financials produced by accounting daily and discuss with Management Team and Hotel Manager during the weekly meetings.</li>
<li>To establish strategies for achieving the targets.</li>
<li>To be responsible for motivating retail sales.</li>
<li>To set achievable goals for spa colleagues, to include both treatment and retail goals.</li>
<li>To work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.</li>
<li>To sign off yearly Capex from Operations Manager.</li>
<li>To review stock checks at the end of month for financial reports.</li>
<li>To ensure that purchasing is aligned with budget.</li>
<li>To select the product line with Assistant Director of Spa and Purchasing Manager.</li>
<li>To frequent check of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.</li>
<li>During morning briefings to ensure any issues are discussed and provide information about special guests and groups that may be in house.</li>
<li>To be sure about preparation for Special guests and VIPs with special needs.</li>
<li>To reply to guest, vendor, sales, and colleague correspondence.</li>
<li>To deal with any problems, enquiries, and complaints from spa guests.</li>
<li>To handle email correspondence regarding Spa, meetings, groups, and VIP&rsquo;s.</li>
<li>To proactively handle service recovery situations.</li>
<li>To ensure that mistakes are rectified and review/implement procedures to correct them.</li>
<li>To make regular daily walkthroughs of the Spa, Fitness Centre &amp; Kids Club to review all.</li>
<li>To ensure and review that SOP&rsquo;s are continuously updated for all Spa colleagues.</li>
<li>To be responsible for maintaining the high standard of treatment, service, and attention to detail within the Spa.</li>
<li>To be responsible for the enforcement of all policies and objectives within the spa.</li>
<li>To control aspects of operational supplies and labor in the Spa.</li>
<li>To develop Spa marketing plan and its activities together with the Director of Marketing and Communications and be responsible for the execution of the plan.</li>
<li>To be responsible for the development of Marketing Strategies for the Spa, fitness department and Kids Club operations.</li>
<li>To be responsible for the development of the Yearly Event Calendar.</li>
<li>To ensure regular market research/studies are being conducted to understand the market trends within Istanbul and Internationally.</li>
<li>To attend sales calls as and when is necessary.</li>
<li>To meet with all new Heads of Departments by providing a tour of the spa and explaining the philosophy and culture of the Spa.</li>
<li>To keep abreast of any developments in the spa industry.</li>
<li>To prepare reports for the Hotel Manager about the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.</li>
<li>To make frequent competitor analysis and check when needed.</li>
<li>To make strategic planning for assigned projects by organizing committees and following up with goals established on set timelines.</li>
<li>On occasion to determine contingency plans with Hotel Manager hence business is exposed to unusual factors such as war, poor economy, or another external factors.</li>
<li>To attend regular industry job fairs and local Spa colleague events, TV/Radio interviews, tradeshows for products &amp; services.</li>
<li>To mentor and strengthen other spa directors through on-site support and training, sharing best practices, responding to questions and requests for support, or identifying regional vendor partnerships that can benefit the Group.</li>
<li>To provide support to new properties in development by reviewing or contributing to spa concept briefs and architectural plans with an eye towards operational success within the context of regional competition and demographics, recruitment, and on-boarding of spa colleagues, and providing pre-opening support and training.</li>
<li>To liaise with other Spa Directors in the group to develop attractive group promotions.</li></ul></div></div></div></div><p></p>

Director of Spa and Wellness

Moncler

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  MONCLER is looking for passionate a new family member to complete our teams for
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  The Client Advisor, with impeccable presentation and natural elegance, will guide each single client across the brand&rsquo;s values and heritage, gaining strong understanding of client and their needs and building a profitable, long-lasting relationship.
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  The Client Advisor, in partnership with the team, is responsible for reaching individual results while contributing to the team targets as well.
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   Responsabilitiess
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  &middot; Ensures an unique client experience, creating long lasting relationship, taking care of all phases of selling ceremony, aftersales and clienteling activities, providing a warm and welcoming environment which creates the desire to come back
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  &middot; Achieving excellent selling performances and results
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  &middot; Cooperates during preparation and execution of inventories.
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  &middot; Supporting to receive the deliveries, perform cycle counts, check stock layout.
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  &middot; Works with the team effectively and enthusiastically, conveying energy and motivation, being a reliable partner.
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   Main Qualifications
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  &middot; Previous significant experience in sales roles, experience in structured Fashion Luxury/Retail Companies is a plus.
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  &middot; Passionate about Retail, client oriented, with commercial mindset
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  &middot; Excellent understanding of the luxury sector and product sensitivity
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  &middot; Willings to evolve in the organization and being hard working,flexible ; open to relocate is a plus.
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  &middot; Fluency &amp; Sophistication in English, proficiency in another language is a plus.her language is a plus.
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   &ldquo;Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.&rdquo;
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Client Advisors M/F - Istanbul Zorlu

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Client Advisors M/F - Istanbul Zorlu