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managed services engineer – tier 3 Jobs in Islamabad

managed services engineer – tier 3

network configuration engineer – remote Jobs in Islamabad

network configuration engineer – remote

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managed services engineer tier 3

AireSpring

<div>
 
 Company Description
 
 
 
 Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
 
 
 As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
 
 
 The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
 
 
 We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
 
 
 
 Job Description
 
 
 
 
 We're Hiring: Managed Services Engineer &ndash; Tier 3 (Remote, Pacific Time Zone)
 
 
 
 Are you a seasoned network engineer who thrives in complex environments and loves solving challenging problems across multi-vendor platforms? Join our global Managed Services team and help support mission-critical networks for enterprise clients across the U.S.
 
 
 
 Location:
 
 Remote
 
 
 
 Level:
 
 Tier 3 / Senior Support
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches
 </li>
 <li>
 Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN
 </li>
 <li>
 Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers
 </li>
 <li>
 Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP
 </li>
 <li>
 Collaborate with field techs and ISPs to resolve complex issues
 </li>
 <li>
 Perform root cause analysis and implement long-term solutions
 </li>
 <li>
 Analyze SIP traffic using Wireshark and other diagnostic tools
 </li>
 <li>
 Maintain documentation and ensure SLA compliance
 </li>
 <li>
 Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems
 </li>
 <li>
 Develop and execute network migration plans for large-scale infrastructure upgrades
 </li>
 <li>
 Conduct performance tuning and capacity planning for enterprise networks
 </li>
 <li>
 Mentor and provide technical guidance to Tier 1 and Tier 2 support teams
 </li>
 <li>
 Participate in on-call rotation to provide 24/7 support for critical issues
 </li>
 <li>
 Contribute to the development of best practices and standard operating procedures
 </li>
 <li>
 Evaluate and recommend new technologies to improve network performance and reliability
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Degree in Telecommunications Engineering or related field
 </li>
 <li>
 Certifications such as CCNA, Fortinet NSE 4, Cisco Meraki Specialist, ADTRAN ATSP/ATSA
 </li>
 <li>
 5+ years of experience in Tier 2/3 network and voice support roles
 </li>
 <li>
 Strong understanding of TCP/IP, routing protocols, and network topologies
 </li>
 <li>
 Experience with Microsoft platforms (Exchange, Office 365, Active Directory) and virtualization (VMware, Hyper-V)
 </li>
 <li>
 Fluent in English; Spanish is a plus
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 <ul>
 <li>
 Full-time, remote
 </li>
 <li>
 Standard business hours based on Pacific Time
 </li>
 <li>
 Occasional after-hours support for escalations and critical deployments
 
 
 </li>
 </ul>
 Ready to take your network engineering career to the next level? Apply now and become part of a team that values expertise, collaboration, and continuous growth.
 
 
 Additional Information
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

Managed Services Engineer – Tier 3

Airespring

<div>Company Description 
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including &quot;Product of the Year- SD-WAN and UCaaS&quot;, &quot;Excellence in Customer Service&quot;, &quot;Unified Communications Excellence&quot;, &quot;Best in Show,&quot; &quot;Best Telecom Deal&quot; and &quot;Top Channel Program&quot;. 
Job Description 
We're Hiring: Managed Services Engineer &ndash; Tier 3 (Remote, Pacific Time Zone)
Are you a seasoned network engineer who thrives in complex environments and loves solving challenging problems across multi-vendor platforms? Join our global Managed Services team and help support mission-critical networks for enterprise clients across the U.S.
Location: Remote
Level: Tier 3 / Senior Support 
What You'll Do 
<ul><li>
Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches</li><li>
Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN</li><li>
Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers</li><li>
Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP</li><li>
Collaborate with field techs and ISPs to resolve complex issues</li><li>
Perform root cause analysis and implement long-term solutions</li><li>
Analyze SIP traffic using Wireshark and other diagnostic tools</li><li>
Maintain documentation and ensure SLA compliance</li><li>
Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems</li><li>
Develop and execute network migration plans for large-scale infrastructure upgrades</li><li>
Conduct performance tuning and capacity planning for enterprise networks</li><li>
Mentor and provide technical guidance to Tier 1 and Tier 2 support teams</li><li>
Participate in on-call rotation to provide 24/7 support for critical issues</li><li>
Contribute to the development of best practices and standard operating procedures</li><li>
Evaluate and recommend new technologies to improve network performance and reliability</li></ul> 
Qualifications 
What You Bring<ul><li>
Degree in Telecommunications Engineering or related field</li><li>
Certifications such as CCNA, Fortinet NSE 4, Cisco Meraki Specialist, ADTRAN ATSP/ATSA</li><li>
5+ years of experience in Tier 2/3 network and voice support roles</li><li>
Strong understanding of TCP/IP, routing protocols, and network topologies</li><li>
Experience with Microsoft platforms (Exchange, Office 365, Active Directory) and virtualization (VMware, Hyper-V)</li><li>
Fluent in English; Spanish is a plus</li></ul>
Work Schedule<ul><li>
Full-time, remote</li><li>
Standard business hours based on Pacific Time</li><li>
Occasional after-hours support for escalations and critical deployments</li></ul>
Ready to take your network engineering career to the next level? Apply now and become part of a team that values expertise, collaboration, and continuous growth. 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Prime System Solutions

<div>
 
 Position Summary:
 
 
 
 As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.
 
 
 
 Key Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 Provide advanced technical support to clients, addressing complex hardware, software, and network issues
 </li>
 <li>
 Troubleshoot and resolve escalated incidents and service requests efficiently
 </li>
 <li>
 Reporting to a client site for support when needed
 </li>
 <li>
 Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability
 </li>
 <li>
 Implement and oversee routine maintenance tasks, updates, and system optimizations
 </li>
 <li>
 Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures
 </li>
 <li>
 Mentor and guide Level I engineers in troubleshooting and resolution processes
 </li>
 <li>
 Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations
 </li>
 <li>
 Maintain comprehensive documentation of client environments, configurations, and support procedures
 </li>
 <li>
 Actively contribute to the development of the knowledge base and training materials
 </li>
 <li>
 Collaborate directly with clients to understand their technical needs and provide proactive solutions
 </li>
 <li>
 Communicate effectively with clients, providing status updates, technical information, and recommendations
 </li>
 <li>
 Perform any additional job duties as requested by management to contribute to the overall success of the organization
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills and Abilities for Network Engineer Tier 2
 
 
 
 <ul>
 <li>
 Proven hands-on network engineering experience
 </li>
 <li>
 Advanced knowledge of routing, switching, Firewalls and Wireless technologies
 </li>
 <li>
 Deep understanding of networking protocols
 </li>
 <li>
 Solid understanding of OSI or TCP/IP model
 </li>
 <li>
 Experience with network diagnostic, monitoring, and analysis tools - 3 +years
 </li>
 <li>
 Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
 </li>
 <li>
 Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Strong problem-solving skills and attention to detail
 </li>
 <li>
 Excellent communication and documentation skills
 </li>
 <li>
 Ability to manage multiple clients and prioritize tasks effectively
 
 
 </li>
 </ul>
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 3+ years' experience in a technical support role, preferably in a Managed Service Provider environment
 </li>
 <li>
 Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable
 </li>
 <li>
 Experience with troubleshooting complex hardware, software, and network issues
 </li>
 <li>
 Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure)
 </li>
 </ul>
</div>

Network Engineer - Level II

MTBC CareCloud

As a Tier 1 System Support Engineer, you will be the first point of contact for technical support requests. You&rsquo;ll handle day-to-day troubleshooting, resolve basic IT issues, and escalate complex cases to higher tiers. This is an excellent entry-level opportunity to build your IT career in a dynamic and global environment.Key Responsibilities<ul><li>Provide first-level support for system, hardware, software, and network-related issues.</li><li>Log, track, and manage support tickets using a helpdesk/ticketing system.</li><li>Troubleshoot common end-user issues with Windows, Office 365, and networking.</li><li>Assist with system setups, configurations, and user account management.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 teams.</li><li>Document common problems and solutions for knowledge sharing.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>1 year plus of IT support experience.</li><li>Basic knowledge of Windows/Linux environments and networking.</li><li>Familiarity with Active Directory and Office 365 is a plus.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work in shifts and under pressure.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>If offered job in Bagh, are you willing to relocate?</li><li>We need resource as soon as possible, can you start immediately?</li></ul>Work Location: In person

System Support Engineer - Tier I

As a Tier 2 System Support Engineer, you will handle escalated technical issues, support complex IT infrastructure tasks, and ensure high system availability. This role requires deeper technical expertise, proactive problem-solving, and collaboration with senior IT teams.Key Responsibilities<ul><li>Provide second-level support for system, network, and application-related issues.</li><li>Troubleshoot escalated incidents and ensure timely resolution.</li><li>Manage system updates, patches, and performance monitoring.</li><li>Support Active Directory, DNS/DHCP, email servers, and user access control.</li><li>Perform root-cause analysis for recurring issues and propose long-term fixes.</li><li>Work closely with Tier 3/Engineering teams on advanced issues.</li><li>Maintain and update IT documentation and knowledge base.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>2&ndash;4 years of hands-on IT/System/Network support experience.</li><li>Strong troubleshooting skills in Windows/Linux server environments.</li><li>Good understanding of networking (LAN, WAN, firewalls, VPNs).</li><li>Experience with Active Directory, Group Policy, and Office 365 administration.</li><li>Familiarity with virtualization (VMware/Hyper-V) is a plus.</li><li>Strong analytical, communication, and documentation skills.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>If offered job in Bagh AJK, are you willing to relocate?</li><li>How immediate can you start?</li></ul>Work Location: In person

System Support Engineer - Tier II

<div>
 
 Department:
 
 Professional Services
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 Lahore/Islamabad
 
 
 
 Description
 
 
 
 We are seeking a proactive, organized, and people-savvy Project Manager I (Level 1) to join our team and help deliver exceptional results across a portfolio of technical projects. If you're passionate about customer service, eager to learn, and ready to thrive in a Managed Services Provider (MSP) environment-this role is for you.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Manage a portfolio of 25+ concurrent IT projects of varying complexity and duration
 </li>
 <li>
 Serve as the primary point of contact for clients and internal engineering teams; ensure timely, clear, and confident communication
 </li>
 <li>
 Create and maintain project documentation, schedules, and updates using task management tools
 </li>
 <li>
 Monitor project budgets; understand margin, leakage, and scope creep, and take action to mitigate risks
 </li>
 <li>
 Translate technical concepts into business-friendly language for clients; facilitate non-technical client understanding
 </li>
 <li>
 Foster client trust and satisfaction through professional conduct, responsiveness, and issue resolution
 </li>
 <li>
 Collaborate effectively with technical teams and project coordinators to drive delivery excellence
 </li>
 <li>
 Apply analytical thinking to identify patterns in project risk or bottlenecks; escalate systemic issues appropriately
 </li>
 <li>
 Support a culture of continuous improvement, contributing to internal process refinements and best practice sharing
 </li>
 <li>
 Demonstrate a learning mindset by deepening understanding of infrastructure concepts and project delivery techniques
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Associates degree in a related field or 1 to 3 years minimum experience managing IT projects
 </li>
 <li>
 CAPM, APM, or equivalent certification or demonstrated project management capability
 </li>
 <li>
 Experience in a Managed Services Provider (MSP) or similar IT services environment
 </li>
 <li>
 Strong written and verbal communication skills with the ability to confidently engage stakeholders
 </li>
 <li>
 Foundational understanding of project financials and their connection to delivery actions
 </li>
 <li>
 High proficiency in time management, organization, and task tracking
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Exposure to or certification in Lean or Six Sigma methodologies
 </li>
 <li>
 Familiarity with common project infrastructure elements and comfort working alongside technical stakeholders
 </li>
 </ul>
</div>

Project Manager I

<div>Company Description 
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including &quot;Product of the Year- SD-WAN and UCaaS&quot;, &quot;Excellence in Customer Service&quot;, &quot;Unified Communications Excellence&quot;, &quot;Best in Show,&quot; &quot;Best Telecom Deal&quot; and &quot;Top Channel Program&quot;. 
Job Description 
Location: Remote (U.S.-based, working hours aligned with Los Angeles, CA) 
Department: Network Engineering / Service Delivery 
Level: Intermediate
Position Summary
We are seeking a detail-oriented and technically skilled Network Configuration Engineer to join our dynamic team. In this role, you will be responsible for remotely configuring, testing, and securing customer-premises equipment (CPE) across a wide range of technologies and platforms. You will collaborate with IT developers to automate provisioning workflows and ensure seamless, secure, and scalable customer experience.
Key Responsibilities<ul><li>
Remote Configuration &amp; Deployment 
Configure and validate routers, switches, SD-WAN devices, firewalls, and media converters (Cisco, Juniper, Adtran, VeloCloud, Mushroom, etc.) for customer deployments.</li><li>
Template Management &amp; Automation 
Maintain and enhance configuration templates for various ISP/MSP service types. Collaborate with software developers to automate provisioning and reduce manual effort.</li><li>
Pre-Deployment Testing 
Conduct functional and security testing of customer equipment to ensure readiness prior to shipment.</li><li>
Inventory &amp; System Integration 
Load configuration data and metadata into inventory, provisioning, and order management systems.</li><li>
Troubleshooting &amp; RCA 
Perform root cause analysis on failed or returned equipment and implement corrective actions to prevent recurrence.</li><li>
Security &amp; Compliance 
Apply and maintain security policies to safeguard customer and internal networks from unauthorized access or abuse.</li><li>
Cross-Functional Communication 
Coordinate with technical support, service delivery, NOC, and engineering teams to ensure visibility into configuration changes and deployment status.</li><li>
Process Improvement 
Identify and automate repetitive tasks to focus on complex configurations and enhance the overall customer experience.</li><li>
Hands-on experience configuring and troubleshooting Fortinet devices, including firewalls and access points</li><li>
Familiarity with FortiOS and basic security policies (VPN, NAT, firewall rules)</li><li>
Fortinet certification (e.g., NSE 4) preferred</li></ul> 
Qualifications<ul><li> 
Certifications 
Junior to intermediate certifications in Cisco (CCNA/CCNP), Juniper (JNCIA/JNCIS), or Adtran (ACA/ACNP) preferred.</li><li>
Experience 
3+ years of hands-on experience configuring and troubleshooting ISP/MSP customer equipment, including protocols such as BGP, MPLS, ACLs, static routing, PRI, and FXS.</li><li>
Technical Skills<ul><li>
Strong understanding of TCP/IP, routing protocols, and network topologies</li><li>
Familiarity with SD-WAN, cloud-managed networking, and electronic provisioning systems</li><li>
Experience with scripting or automation tools (e.g., Python, Ansible) is a plus</li></ul></li><li>
Soft Skills<ul><li>
Excellent communication and documentation skills</li><li>
Strong analytical and problem-solving abilities</li><li>
Ability to work independently and manage multiple priorities</li></ul></li></ul>
Work Schedule<ul><li>
Full-time, remote position</li><li>
Standard business hours based on Pacific Time (Los Angeles)</li><li>
Occasional after-hours support may be required for critical deployments</li></ul> 

Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Network Configuration Engineer – Remote

Explore 601+ Managed services engineer tier 3 in Islamabad this October. Find roles across top companies and apply now to boost your career.

601 managed services engineer tier 3 jobs IN Islamabad

Managed Services Engineer – Tier 3

Managed Services Engineer – Tier 3

Network Engineer - Level II

System Support Engineer - Tier I

System Support Engineer - Tier II

Project Manager I

Network Configuration Engineer – Remote