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manager of business operations

Kotak Life

<div>
 
 
 Role:
 
 Operations Manager
 
 
 
 Job Title:
 
 Senior Manager
 
 
 
 Department:
 
 Branch Operations (Group Business)
 
 
 
 Education:
 
 Graduate / Post Graduate
 
 
 
 Reports to:
 
 ROC
 
 
 
 Experience:
 
 6 years +
 
 
 
 
 
 
 Job Purpose:
 
 
 
 To manage and streamline all operational activities at the branch level related to group life insurance business. This role ensures timely and compliant processing of group insurance schemes (including onboarding, renewals, premium collections, and claims) while maintaining strong coordination with sales, underwriting, finance, and client servicing teams.
 
 
 ________________________________________
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Group Business Operations:
 
 
 
 &bull;Oversee end-to-end processing of group life insurance schemes, including:
 
 
 New business onboarding (documentation, data validation, system entries)
 
 
 Policy issuance and endorsements
 
 
 Renewals and premium processing
 
 
 &bull;Coordinate with underwriting for scheme approvals and deviations.
 
 
 &bull;Ensure all operational deliverables are met within defined turnaround times (TATs).
 
 
 
 
 
 
 2. Claims Support:
 
 
 
 &bull;Facilitate the registration and processing of group claims (death, riders, etc.).
 
 
 &bull;Ensure proper documentation and coordination with claims and legal teams.
 
 
 &bull;Track claim settlements and proactively communicate with clients and stakeholders.
 
 
 
 
 
 
 3. Compliance &amp; Risk Management:
 
 
 
 &bull;Ensure strict adherence to IRDAI guidelines, company SOPs, and regulatory norms (especially around KYC, AML, and data protection).
 
 
 &bull;Maintain audit-ready documentation and support internal or regulatory audits.
 
 
 &bull;Flag and resolve discrepancies in client data or policy issuance.
 
 
 
 
 
 
 4. Client &amp; Stakeholder Coordination:
 
 
 
 &bull;Serve as a key operational point of contact for corporate clients, brokers, and group sales teams.
 
 
 &bull;Support the relationship team in resolving operational queries, MIS requests, and escalations.
 
 
 &bull;Maintain strong communication with central operations, finance, and actuarial teams for policy servicing.
 
 
 
 
 
 
 5. People &amp; Process Management:
 
 
 
 &bull;Supervise branch ops staff and ensure efficient workload distribution.
 
 
 &bull;Train team members on group insurance processes, systems, and regulatory updates.
 
 
 &bull;Monitor process efficiency and identify opportunities for automation or improvement.
 
 
 ________________________________________
 
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 
 &bull;Deep understanding of group insurance products and workflows.
 
 
 &bull;Familiarity with policy administration systems and Excel-based MIS.
 
 
 &bull;Strong problem-solving and decision-making ability.
 
 
 &bull;Good interpersonal skills for managing client and internal relationships.
 
 
 &bull;Attention to detail and strong compliance orientation.
 
</div>

Senior Manager - Group Business Operations

SymphonyAI

<div>
 Introduction
 
 
 
 Sales Operations Manager - Retail/CPG Division (India)
 
 
 
 
 Location:
 
 Bengaluru, India/ Hybrid
 
 
 
 Department:
 
 Sales Operations
 
 
 
 Reports to:
 
 VP, Sales Operations - Global Retail/CPG
 
 
 
 About SymphonyAI:
 
 
 
 SymphonyAI is building the leading enterprise AI SaaS company driving digital transformation in retail, CPG, finance, manufacturing, media, and IT. Since 2017, we&rsquo;ve grown to serve 2,000+
 
 
 global customers and employ over 3,000 professionals across 30+ countries, all united by our vision to deliver predictive, prescriptive, and autonomous AI solutions that deliver true business impact.
 
 
 
 Job Description
 
 
 
 
 Role Overview:
 
 
 
 We are seeking a
 
 Sales Operations Manager
 
 based in India to join our Retail/CPG division. This role will serve as a key analytics and reporting hub for the global sales operations team, while also managing foundational sales operations processes that ensure data integrity and operational efficiency. The ideal candidate combines strong analytical and reporting skills with the ability to execute day-to-day operational tasks such as data auditing, CRM hygiene, opportunity validation, deal desk support and quoting. You will also bring hands-on experience configuring Salesforce to optimize sales processes. This is a global role supporting sales leadership across multiple geographies.
 
 
 
 About the role:
 
 
 
 
 
 Analytics &amp; Reporting
 
 
 
 
 <ul>
 <li>
 Build and maintain dashboards and reports in Salesforce and BI tools (Tableau, Power BI, Looker, etc.).
 </li>
 <li>
 Deliver recurring reporting on pipeline health, forecasting accuracy, quota attainment, and sales productivity.
 </li>
 <li>
 Support sales leaders with forecasting preparation, analysis, and process optimization.
 </li>
 <li>
 Provide ad hoc analysis on pipeline conversion, sales cycle times, win/loss trends, and other KPIs.
 
 
 </li>
 </ul>
 
 
 Deal Desk, Quoting &amp; Order Auditing
 
 
 
 
 <ul>
 <li>
 Collaborate with sales teams as primary operational support for deal desk activities, including reviewing deal structures and approvals.
 </li>
 <li>
 Manage quoting process by generating accurate sales quotes in Salesforce and ensuring compliance with pricing policies.
 </li>
 <li>
 Conduct order audits to ensure deals are properly documented and meet internal guidelines before processing and invoicing.
 
 
 </li>
 </ul>
 
 
 Data Hygiene &amp; Operational Support
 
 
 
 
 <ul>
 <li>
 Perform regular audits of Salesforce data to ensure accuracy and completeness.
 </li>
 <li>
 Review and validate opportunities that close, ensuring correct stages, amounts, and dates.
 </li>
 <li>
 Monitor CRM hygiene (e.g., required fields, pipeline cleanliness, duplicate records) and follow up with sales teams to resolve gaps.
 </li>
 <li>
 Support process compliance by running checks on deal data and ensuring alignment with sales policies.
 
 
 </li>
 </ul>
 
 
 Sales Process &amp; Forecasting Support
 
 
 
 
 <ul>
 <li>
 Assist global sales ops with forecasting processes by validating data and preparing reports.
 </li>
 <li>
 Help streamline lead-to-opportunity workflows and ensure data consistency across regions.
 </li>
 <li>
 Act as a point of contact for resolving data/reporting-related issues from sales teams.
 
 
 </li>
 </ul>
 
 
 Salesforce Configuration
 
 
 
 
 <ul>
 <li>
 Configure Salesforce layouts, fields, reports, and basic workflows to improve sales team efficiency (no major customizations or coding).
 </li>
 <li>
 Partner with IT/Salesforce admins to implement minor enhancements and resolve user issues.
 
 
 </li>
 </ul>
 
 
 Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with global sales ops colleagues to provide standardized reporting across regions.
 </li>
 <li>
 Partner with Finance, Marketing, and Customer Success on data alignment and KPI reporting.
 </li>
 <li>
 Prepare executive-ready reports and summaries for senior leadership.
 
 
 </li>
 </ul>
 
 About you:
 
 
 
 <ul>
 <li>
 6 or more years of experience in Sales Operations, Business Analytics, or related roles (preferably SaaS or enterprise technology).
 </li>
 <li>
 Strong Excel/Google Sheets skills and experience with BI/reporting tools (Tableau, Power BI, Looker).
 </li>
 <li>
 Hands-on experience with Salesforce CRM, including data management, reporting &amp; minor customizations.
 </li>
 <li>
 Comfortable performing both analytical tasks (reporting, dashboards, insights) and operational tasks (data cleanup, audits, compliance checks).
 </li>
 <li>
 High attention to detail with strong organizational skills.
 </li>
 <li>
 Ability to work across time zones and collaborate with global teams.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Statistics, or related field required; MBA or equivalent a plus.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 What we offer:
 
 
 
 <ul>
 <li>
 Lead high-impact projects driving sales transformation in a global IT environment.
 </li>
 <li>
 Collaborate in a dynamic, international team with an inclusive culture.
 </li>
 <li>
 Apply your insights directly to shape critical business decisions and strategy.
 </li>
 <li>
 Competitive compensation &amp; benefits package with strong professional growth opportunities.
 </li>
 </ul>
</div>

Manager, Sales Operations

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Gurugram, Haryana, India; Bengaluru, Karnataka, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Operations Management, Finance, Business, a related field or equivalent practical experience.
 </li>
 <li>
 4 years of experience in multi-disciplined procurement, leading strategy development, execution and sourcing or a related function, or a related advanced degree.
 </li>
 <li>
 Experience with manual and online running Request for Information (RFIs) and Request for Proposal (RFPs).
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 4 years of experience in agreement management, or related procurement roles, overseeing the entire agreement life-cycle or procurement operations.
 </li>
 <li>
 Experience in collaborating with legal teams or external counsel for agreement drafting and review, and support in agreement negotiations, terms clarification, and issue resolution.
 </li>
 <li>
 Experience in managing agreement functions, and ensuring alignment with organizational standards.
 </li>
 <li>
 Experience in agreement management software to improve the management processes.
 </li>
 <li>
 Experience in developing standardized processes and workflows for agreement management with the knowledge of agreement management principles.
 
 
 </li>
 </ul>
 
 About the job
 
 The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support contract administration process including agreement stamping, signature, and closure and agreement metadata management.
 </li>
 <li>
 Monitor agreement compliance, obligations, and milestones throughout the duration.
 </li>
 <li>
 Identify and engage with external vendors or service providers to manage specific aspects of the process.
 </li>
 <li>
 Support development of standardized processes and workflows for agreement administration and management.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Commercial Operations Manager

Zypp Electric

<div>
 
 Mission
 
 
 
 Mission of this role is to build supply of riders with 90 PERCENT live fleet.
 
 
 
 Outcomes
 
 
 
 <ul>
 <li>
 Attaining live count number.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Ensuring maximum rider NPS as per the city targets.
 </li>
 <li>
 Ensuring high level of discipline, efficiency and process are made to improve cluster.
 
 
 </li>
 </ul>
 
 Functional Competencies
 
 
 Must Have
 
 
 
 <ul>
 <li>
 Excellent People management skills: Have hired, managed, fired and grown the Ops team under him/her.
 </li>
 <li>
 Experienced to handle 100-200 team members.
 </li>
 <li>
 Experience working in high pressure target driven roles with high volume SKUs.
 </li>
 <li>
 Ability to prioritize - Plan, deploy resources efficiently: prioritize multiple operations in the field and know which one to focus on.
 </li>
 <li>
 Process Adherence: Ability to create processes and see to it that they are implemented across the team.
 </li>
 <li>
 Hands-on experience on Google sheets and Word to ensure proper data records and planning.
 </li>
 <li>
 Should have prior experience of Vendor or Operator Management.
 </li>
 <li>
 Conversational Fluency in Local Language.
 
 
 </li>
 </ul>
 
 Good to have
 
 
 
 <ul>
 <li>
 Ability to work long and odd hours. Flexible (and should have done) to be in field early morning, late nights and for long hours on field.
 </li>
 <li>
 Attention to detail - doesnt miss out on small details, asks probing questions to understand underlying issues and go deeper into the problem.
 </li>
 <li>
 Conversational Fluency in English Language.
 
 
 </li>
 </ul>
 
 Behavioral Competencies
 
 
 Must have
 
 
 
 <ul>
 <li>
 Proven track record of operator/small business owner management and experience.
 </li>
 <li>
 Problem solving skills Crisis management and operational problems.
 </li>
 <li>
 Self-motivated / proactive acts without being told what to do.
 </li>
 <li>
 Negotiation Skills: Should either have a great previous experience to talk about or maybe we can give him a case to understand.
 </li>
 <li>
 Shouldnt have second thought in getting his hands dirty, always ready to hustle and solve problems.
 
 
 </li>
 </ul>
 
 Locations
 
 
 
 <ul>
 <li>
 Bangalore
 </li>
 </ul>
</div>

AGM - B2B Operations

Fidelity Investments

<div>
 
 Job Description
 
 
 
 
 Job Title:
 
 
 Manager/ Senior Manager - Legal
 
 
 
 
 The Purpose of this Role
 
 
 
 As an Individual Contributor, you will be part of the Legal Team that advises the organization on various legal aspects of business operations and consequently you will play a key role in enabling the organization to achieve its business objectives and mission, in compliance with its culture of compliance and ethics. You will also partner with colleagues in Fidelity&rsquo; s global Legal Team to ensure that operations in India are in alignment with Fidelity&rsquo;s global standards and practices.
 
 
 The role requires the candidate to provide legal advice and counsel on various aspects of business operations in India including:
 
 
 <ul>
 <li>
 Procurement: advisory on the lifecycle of procurement from due diligence, drafting and review of contracts, execution of contracts and guidance on contractual obligations.
 </li>
 <li>
 Statutory Compliances: advisory on statutory compliances for business operations.
 </li>
 <li>
 Real Estate Projects: legal due diligence, drafting and review of agreements, compliance with regulations governing contracts and operations.
 </li>
 <li>
 HR: advisory on laws regulating employment and employment actions in India.
 </li>
 <li>
 General legal research and advisory on business operations.
 
 
 </li>
 </ul>
 
 The Skills that are Good To Have for this role
 
 
 
 <ul>
 <li>
 Ability to navigate and advise on legal and regulatory issues and provide straightforward, practical analysis and advice.
 </li>
 <li>
 A consummate team player with the ability to partner and collaborate both within the Legal Team as well as with cross functional teams and business stakeholders.
 </li>
 <li>
 The ability to develop and influence relationships across the organization, including with key stakeholders and management.
 </li>
 <li>
 Strong communication skills (including advocacy, negotiation and presentation skills) and interpersonal skills, as well as the ability to effectively advise and influence senior executives and professionals from diverse businesses on a wide range of issues.
 </li>
 <li>
 Excellent communication skills &ndash; verbal and written and interpersonal skills.
 </li>
 <li>
 Analytical thinking and attention to detail.
 </li>
 <li>
 Being self-motivated and self-directed. You need to be able to work efficiently, under pressure, with varying degrees of supervision, and manage projects with competing deadlines in a dynamic environment.
 </li>
 <li>
 Mindset of innovation and a positive focus on identification of opportunities for improvement in processes and policies and increase value for the organization.
 </li>
 <li>
 Ability and experience in practical and holistic risk assessment, including identification of risks and development of risk assessment measures.
 </li>
 <li>
 Leadership skills with a view to ensuring that Legal has a place at the table and its perspectives are valued in the business decision making process.
 
 
 </li>
 </ul>
 
 The Expertise we&rsquo;re looking For
 
 
 
 <ul>
 <li>
 10+ years of work experience in a legal role.
 </li>
 <li>
 Professional Qualifications: Bachelor of Laws/Master of Laws degree
 </li>
 <li>
 Experience of litigation and working in a comparable MNC would be an additional value add.
 
 
 </li>
 </ul>
 
 Location:
 
 Bangalore &ndash; EGL
 
 
 
 Certifications
 
 
 
 Category:
 
 
 Compliance
</div>

Manager - Legal

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 We are seeking a data-focused and detail-oriented Lead - Marketing Analytics to support the marketing operations and revenue growth functions in a dynamic SaaS environment. Reporting to the Senior Manager - Marketing Operations &amp; Revenue Growth, this role will be responsible for executing data analysis, maintaining marketing dashboards, and providing actionable insights to enhance campaign performance and drive revenue impact.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ol>
 <li>
 
 Data Analysis &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Execute data analysis to provide insights on funnel performance, campaign effectiveness, and key marketing metrics including MQLs, SQLs, CAC, and conversion rates.
 
 
 
 </li>
 <li>
 
 Develop and maintain marketing dashboards using tools like Tableau, Power BI, or similar platforms.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Data Integrity &amp; Compliance:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Assist in the management and maintenance of the marketing database, ensuring data accuracy, segmentation, and compliance with data protection regulations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Lead Scoring &amp; Routing:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Support the implementation and maintenance of lead scoring and routing frameworks to optimize funnel performance and lead management.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Campaign Performance Analysis:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Analyze marketing campaign data to identify trends, patterns, and opportunities for optimization.
 
 
 
 </li>
 <li>
 
 Provide reports and data-driven recommendations to the Senior Manager to drive marketing investment impact.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Collaboration &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Work closely with cross-functional teams including Sales, Product, and Marketing to align data insights with revenue objectives.
 
 
 
 </li>
 <li>
 
 Prepare periodic performance reports and presentations for the Senior Manager, highlighting key insights and recommendations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Process Improvement &amp; Automation:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Identify opportunities for process automation and data integration to streamline marketing analytics operations.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Marketing, Business, Data Analytics, or a related field.
 
 
 
 </li>
 <li>
 
 5+ years of experience in marketing analytics, data analysis, or marketing operations in a SaaS or tech-driven environment.
 
 
 
 </li>
 <li>
 
 Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
 
 
 
 </li>
 <li>
 
 Experience with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot, Marketo).
 
 
 
 </li>
 <li>
 
 Strong analytical and quantitative skills with attention to detail.
 
 
 
 </li>
 <li>
 
 Excellent communication and reporting skills.
 
 
 
 </li>
 <li>
 
 Ability to manage multiple data projects with a focus on accuracy and timely delivery
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead Marketing Analytics

Explore 747+ Manager of business operations in Mangaluru this November. Find roles across top companies and apply now to boost your career.

747 manager of business operations jobs IN Mangaluru

Senior Manager - Group Business Operations

Manager, Sales Operations

Commercial Operations Manager

Commercial Operations Manager

AGM - B2B Operations

Manager - Legal

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