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manager of operational transformation

Floward

<div>
 
 
 Job Title :
 
 Manager of Operational Transformation
 
 
 
 Location :
 
 Cairo, Egypt
 
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 The Manager of Operational Transformation plays a critical role in redesigning, optimizing, and digitizing Floward&rsquo;s fulfillment and delivery operations. This role drives scalable, data-driven solutions across logistics workflows, partners with tech and product teams to resolve operational pain points, and fosters a culture of continuous improvement through structured training, system integration, and change management. The position is pivotal in ensuring operational agility, excellence, and customer satisfaction as Floward continues to scale globally.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operations Optimization &amp; Workflow Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead diagnostic reviews to identify inefficiencies in fulfillment, warehouse, and last-mile delivery operations.
 </li>
 <li>
 Design and implement streamlined workflows to increase throughput and minimize errors or delays.
 </li>
 <li>
 Leverage KPIs (e.g., processing time, lead time, CSAT) to measure performance and guide improvement.
 </li>
 <li>
 Standardize processes across regions and vendors to maintain service quality and consistency.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration &amp; Tech Enablement
 
 
 
 
 
 <ul>
 <li>
 Act as the operational point-of-contact for backlog items related to product and engineering teams.
 </li>
 <li>
 Drive enhancements in operational systems (OMS, WMS, delivery tracking) to reduce manual work and increase automation.
 </li>
 <li>
 Maintain strong feedback loops between frontline operations and technical teams for issue resolution and system scalability.
 </li>
 </ul>
 
 
 
 
 
 Training &amp; Capability Building
 
 
 
 
 
 <ul>
 <li>
 Design and deliver training programs tailored to fulfillment teams, delivery staff, and operations support.
 </li>
 <li>
 Continuously update training materials to reflect current tools, systems, and protocols.
 </li>
 <li>
 Lead onboarding and development initiatives to enhance workforce productivity and adherence to safety standards.
 </li>
 <li>
 Foster a learning culture focused on speed, accuracy, and excellence.
 </li>
 </ul>
 
 
 
 
 
 Digital Transformation &amp; Systems Integration
 
 
 
 
 
 <ul>
 <li>
 Lead end-to-end digitization of manual or outdated processes within warehousing and logistics.
 </li>
 <li>
 Ensure smooth integration of new platforms that enhance real-time visibility and operational control.
 </li>
 <li>
 Partner with tech teams to manage system upgrades and enforce process governance.
 </li>
 <li>
 Champion adoption of digital tools through enablement and structured change support.
 </li>
 </ul>
 
 
 
 
 
 Change Management &amp; Continuous Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead change initiatives across operational processes and system landscapes.
 </li>
 <li>
 Build communication and engagement plans to support new process rollouts and transitions.
 </li>
 <li>
 Monitor implementation outcomes and ensure sustainable adoption of process innovations.
 </li>
 <li>
 Proactively eliminate bottlenecks and elevate the customer experience through smart, scalable solutions.
 </li>
 </ul>
 
 
 
 
 
 Strategic Alignment &amp; External Collaboration
 
 
 
 
 
 <ul>
 <li>
 Align operational strategies with company-wide growth and service goals.
 </li>
 <li>
 Collaborate across functions for integrated improvement efforts.
 </li>
 <li>
 Contribute to strategic planning with data-driven insights and recommendations.
 </li>
 <li>
 Partner with external vendors to explore and deploy innovative logistics solutions.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking
 
 : Ability to translate business goals into operational improvement initiatives.
 </li>
 <li>
 
 Process Optimization
 
 : Proven track record in reengineering workflows and boosting operational efficiency.
 </li>
 <li>
 
 Project &amp; Change Management
 
 : Skilled in managing system rollouts, change initiatives, and stakeholder alignment.
 </li>
 <li>
 
 Tech Collaboration
 
 : Experience working closely with product, engineering, and data teams to enhance systems.
 </li>
 <li>
 
 Training &amp; Development
 
 : Adept at building training strategies that drive frontline performance.
 </li>
 <li>
 
 Communication &amp; Influence
 
 : Strong ability to align diverse teams around a shared vision of operational excellence.
 </li>
 <li>
 
 Analytical Thinking
 
 : Comfortable using performance metrics and data to drive decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Industrial Engineering, Operations Management, Business Administration, or a related field; a Master's degree is a plus.
 </li>
 <li>
 5&ndash;7 years of experience in operations, fulfillment, or logistics&mdash;preferably within e-commerce or retail sectors.
 </li>
 <li>
 Demonstrated experience leading transformation or improvement projects across supply chain functions.
 </li>
 <li>
 Hands-on knowledge of OMS, WMS, TMS systems and process mapping tools.
 </li>
 <li>
 Familiarity with lean methodologies, Six Sigma, or similar process improvement frameworks.
 </li>
 <li>
 Experience managing cross-functional teams and stakeholders across geographies.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Floward :
 
 
 
 
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 
</div>

Manager of Operational Transformation

Accenture

<div>
 
 Job Title
 
 : Recruiting Senior Analyst
 
 
 
 Location
 
 : Egypt
 
 
 
 About Accenture:
 
 
 
 Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services &mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
 
 
 
 Job Summary:
 
 
 
 The Recruitment Transformation &amp; Operations POC plays a pivotal role in
 
 driving recruitment innovation, operational excellence, and compliance adherence
 
 across regions. This role combines
 
 strategic transformation expertise with operational leadership
 
 to ensure recruitment processes align with organizational goals, regulatory requirements, and best practices. The individual will lead
 
 transformation initiatives
 
 , manage
 
 process optimization
 
 , and ensure
 
 data-driven decision-making
 
 for recruitment performance.
 
 
 
 Recruitment Transformation
 
 
 
 
 <li>
 Develop and implement innovative recruitment strategies to enhance talent acquisition processes and outcomes.
 
 </li>
 <li>
 Lead initiatives to optimize recruitment workflows, tools, and technologies, ensuring efficiency and scalability.
 
 </li>
 <li>
 Collaborate with stakeholders to identify gaps and opportunities for improvement in recruitment practices.
 
 </li>
 <li>
 Drive adoption of data analytics and reporting to improve recruitment performance.
 
 </li>
 <li>
 Align recruitment strategies with business objectives and workforce planning needs.
 
 
 
 </li>
 
 Operations &amp; Compliance
 
 
 
 
 <li>
 Oversee end-to-end recruitment operations, including sourcing, background checks, mobility, and onboarding.
 
 </li>
 <li>
 Ensure compliance with legal, regulatory, and organizational standards across regions.
 
 </li>
 <li>
 Maintain audit readiness and adherence to local labor laws and company policies.
 
 </li>
 <li>
 Partner with external agencies and internal teams to ensure seamless execution of recruitment processes.
 
 
 
 </li>
 
 Project Management
 
 
 
 
 <li>
 Establish and manage Project Management Office (PMO) for recruitment initiatives.
 
 </li>
 <li>
 Develop and maintain project plans, timelines, and deliverables for recruitment-related projects.
 
 </li>
 <li>
 Monitor project progress, identify risks, and implement mitigation strategies.
 
 </li>
 <li>
 Provide regular updates and reports to leadership on project status, milestones, and achievements.
 
 
 
 </li>
 
 Stakeholder Engagement
 
 
 
 
 <li>
 Partner with senior management to understand organizational hiring needs and build recruitment strategies.
 
 </li>
 <li>
 Drive continuous improvement programs to evolve processes and align with long-term goals.
 
 </li>
 <li>
 Ensure a positive candidate experience from first touchpoint to onboarding.
 
 </li>
 <li>
 Expertise in Recruiting &amp; Talent Strategy, Project Management, and Compliance &amp; Transformation.
 
 </li>
 <li>
 Proficiency in tools like Workday, Recruitment Analytics, and PMO frameworks.
 
 </li>
 <li>
 Strong understanding of process design, estimation &amp; planning, and agency/vendor management.
 
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 
 
 
 </li>
</div>

Recruiting Senior Analyst

Alnafitha IT

<div>
 
 
 
 Business Overview:
 
 
 
 
 
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 
 
 
 
 
 
 
 
 The Senior Cybersecurity Technical Engineer plays a critical role in designing, implementing, and securing enterprise network infrastructures. This role requires deep technical expertise in network security technologies, hands-on project delivery experience, and the ability to serve as a trusted advisor to both internal teams and clients. The engineer will be responsible for full lifecycle solution delivery &mdash; from presales consultation and architecture design to deployment, troubleshooting, and ongoing support &mdash; ensuring robust, enterprise-grade cybersecurity solutions that align with organizational and client requirements.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 &bull;
 
 Solution Design &amp; Implementation
 
 
 
 
 &bull; Design, configure, implement, and support Palo Alto Networks solutions (Next-Gen Firewalls, Panorama, SD-WAN) to ensure secure, scalable, and resilient perimeter and branch network protection using industry-leading technologies
 
 
 
 &bull; Deliver full lifecycle implementation and support for Fortinet products (FortiGate, FortiNAC, Fortinet SD-WAN) to provide end-to-end security coverage across enterprise environments, enhancing visibility and control.
 
 
 
 &bull; Deliver secure network architectures and systems engineering configurations to ensure that solutions meet organizational and customer security requirements while optimizing performance.
 
 
 
 &bull;
 
 Technical Support &amp; Troubleshooting
 
 
 
 
 &bull; Provide end-to-end expertise in enterprise and data center firewall environments (Palo Alto &amp; Fortinet) to safeguard critical infrastructure and maintain compliance through robust firewall policies and architectures.
 
 
 
 &bull; Participate in complex troubleshooting and provide advanced technical support to minimize downtime, resolve critical incidents efficiently, and maintain customer trust.
 
 
 
 &bull; Solve complex technical challenges independently and efficiently to demonstrate ownership, ensure project success, and uphold high standards of technical delivery.
 
 
 
 &bull;
 
 Documentation &amp; Knowledge Transfer
 
 
 
 
 &bull; Develop and maintain technical documentation (architectures, HA designs, traffic flows, stakeholder mappings) to ensure knowledge transfer, operational consistency, and continuity of service delivery.
 
 
 
 &bull; Lead POCs, workshops, demos, and customer handovers to validate solutions, build client confidence, and ensure smooth operational transitions post-deployment.
 
 
 
 &bull;
 
 Technical Advisory &amp; Collaboration
 
 
 
 
 &bull; Act as a technical advisor/SME to Sales and Presales teams to support solution alignment with client needs, strengthen technical credibility, and enhance win rates in presales engagements.
 
 
 
 &bull; Maintain strong technical expertise across cybersecurity domains and vendor solutions (Palo Alto, Fortinet, F5, Infoblox) to stay ahead of emerging threats, support cross-technology integration, and strengthen solution portfolios.
 
 
 
 &bull; Contribute added value with expertise in F5 technologies and familiarity with DDI solutions (Infoblox or equivalent) to enhance solution breadth, covering application delivery and DNS/DHCP/IPAM security needs.
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 Qualifications
 
 
 
 
 
 &bull;
 
 Education
 
 : Bachelor's degree in computer science
 
 , Engineering, or related field
 
 (or equivalent)
 
 
 
 &bull;
 
 Experience
 
 : Minimum 5&ndash;7 years of professional experience in network security and cybersecurity solution delivery, with proven expertise in Palo Alto, Fortinet, and related technologies
 
 
 <ul>
 <li>
 Demonstrated deep technical expertise with Palo Alto and Fortinet (strategic design, advanced configuration, implementation, and support).
 
 </li>
 <li>
 Strong background in
 
 enterprise and data center network security
 
 
 </li>
 <li>
 Proven, high-level technical experience with F5 technologies, specifically including, but not limited to, BIG-IP LTM (Local Traffic Manager), AFM (Advanced Firewall Manager), and AWAF (Advanced Web Application Firewall)
 
 </li>
 <li>
 Design, implement, and maintain complex F5-based security architectures and policies to protect enterprise applications
 
 </li>
 <li>
 Strong
 
 problem-solving, communication, and client engagement skills
 
 (Arabic &amp; English)
 
 </li>
 <li>
 Ability to work independently and within cross-functional teams
 
 </li>
 </ul>
 
 &bull;
 
 Preferred Certifications
 
 
 
 
 &bull; Palo Alto Networks:
 
 PCNSE
 
 
 
 
 &bull; Fortinet:
 
 NSE5 or higher
 
 
 
 
 &bull; F5:
 
 Certified Technology Specialist
 
 
 
 
 &bull; Cisco:
 
 CCNP Security or CISSP
 
 or equivalent
 
 
 
 
</div>

Senior Cybersecurity Network Engineer

Confidential

<div>
 
 We are seeking a highly experienced and certified Enterprise Digital Transformation Consultant to lead our enterprise digital transformation consulting practice. This individual will play a pivotal role in leading complex digital transformation engagements for government and enterprise clients across the GCC and beyond. They will oversee the design and delivery of digital transformation strategies, roadmaps, and operating models while ensuring compliance with all mandatory standards and certifications such as ISO/IEC 27001, ISO 20000, ITIL, TOGAF, COBIT, DESC ISRv3, and SABSA.
 
 
 The role will act as the strategic anchor for digital transformation projects: mobilizing the right experts from our Cybersecurity, AI, Solution Architecture, and Advisory teams, ensuring successful delivery of transformation programs , and securing client satisfaction through best-in-class governance and delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pre-Engagement and Delivery Strategy
 
 
 <ul>
 <li>
 Support pre-engagement discovery and strategic planning sessions, ensuring proposed solutions&rsquo; alignment with client requirements.
 </li>
 <li>
 Contribute to the definition of digital transformation service frameworks and delivery methodology.
 </li>
 <li>
 Work with the Pursuit Manager and support the pursuits team with any required input, meeting or Client presentation.
 </li>
 </ul>
 
 
 
 
 
 Digital Transformation Strategy
 
 
 <ul>
 <li>
 Oversee discovery and assessment activities including ITSM/ITOM maturity reviews, Enterprise Architecture (EA) baselining, gap analysis, and benchmarking against global municipalities.
 </li>
 <li>
 Define future-state Target Operating Models (TOMs), enterprise architectures, and governance structures.
 </li>
 <li>
 Develop digital transformation roadmaps (3&ndash;5 years) incorporating cloud, AI/ML, big data, application modernization, and cybersecurity frameworks.
 </li>
 <li>
 Ensure recommendations align with COBIT 2019, ITIL4, TOGAF, DESC ISRv3, ISO/IEC 27001, and NIST CSF2.0.
 </li>
 <li>
 Establish measurable KPIs, digital dashboards, and benefits realization frameworks.
 </li>
 </ul>
 
 
 
 
 
 Governance, Risk, and Compliance
 
 
 <ul>
 <li>
 Ensure full compliance with DESC standards, ISO certifications, ITIL/ISO 20000 service management, and ISO 27001 security requirements.
 </li>
 <li>
 Liaise with the cyber security advisory team to conduct risk assessments, including cybersecurity posture, data privacy, and open-source software risks.
 </li>
 <li>
 Coordinate security audits, ensure mitigation of findings, and lead client sign-off on security architecture.
 </li>
 </ul>
 
 
 
 
 
 Knowledge Transfer &amp; Change Management
 
 
 <ul>
 <li>
 Deliver training, workshops, and knowledge-transfer programs to client stakeholders.
 </li>
 <li>
 Develop playbooks, frameworks, and governance guides for institutionalization.
 </li>
 <li>
 Support organizational change management and communication strategies.
 </li>
 </ul>
 
 
 
 
 
 Required Certifications &amp; Credentials
 
 
 
 
 
 
 
 Certifications
 
 
 <ul>
 <li>
 ITIL v4 Managing Professional / ITIL Expert
 </li>
 <li>
 TOGAF 9/10
 </li>
 <li>
 PMP or PRINCE2 Project Management Certification
 </li>
 </ul>
 
 
 
 
 
 Preferred / Added Advantage Certifications
 
 
 <ul>
 <li>
 ISO/IEC 27001:2022 Lead Implementer or Auditor
 </li>
 <li>
 ISO 9001:2015
 </li>
 <li>
 ISO 45001:2019
 </li>
 <li>
 COBIT 2019 Certification
 </li>
 <li>
 SABSA Certified Security Architect
 </li>
 <li>
 DAMA Certification (Data Management)
 </li>
 <li>
 Cloud Practitioner/Architect certification (Azure/AWS/GCP&hellip;)NIST Cybersecurity Framework familiarity (CSF2.0)
 </li>
 <li>
 DESC ISRv3 / Dubai ISR compliance expertise
 </li>
 <li>
 Arabic-speaking digital transformation consultant experience
 </li>
 </ul>
 
 
 
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 10+ years in IT strategy, enterprise architecture, or digital transformation advisory, including at least 3 to 5 years in government or public sector engagements within UAE/GCC.
 </li>
 <li>
 Demonstrated experience designing and delivering:
 </li>
 <li>
 Enterprise Architecture roadmaps (TOGAF-aligned)
 </li>
 <li>
 Digital Transformation blueprints (AI, cloud, big data, app modernization)
 </li>
 <li>
 ITSM/ITOM maturity frameworks (ITIL, ServiceNow/BMC, AIOps)
 </li>
 <li>
 Strong background in stakeholder management and executive communication.
 </li>
 <li>
 Experience in benchmarking against global municipalities (NYC, Singapore, Tallinn, Barcelona, Seoul, London) is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strategic leadership and ability to shape enterprise-wide digital transformation agendas.
 </li>
 <li>
 Deep knowledge of government digital agendas, smart city frameworks, and sustainability-linked digital strategies.
 </li>
 <li>
 Strong understanding of cloud-native architectures, hybrid cloud, data governance, AI enablement, application modernization, and Zero Trust security.
 </li>
 <li>
 Strategic decision-making acumen with ability to build business cases, CAPEX/OPEX models, and ROI-driven roadmaps.
 </li>
 <li>
 Exceptional stakeholder engagement, executive communication, and solution presentation skills.
 </li>
 <li>
 Ability to work across cultures and languages; GCC experience is a must.
 </li>
 </ul>
</div>

Enterprise Digital Transformation Consultant

COA Holding Company

<div>
 Job Title: Director &ndash; Organization Development (OD)
 
 
 
 Department
 
 
 
 Human Resources
 
 
 
 Industry
 
 
 
 Healthcare
 
 
 Location:
 
 
 Hybrid
 
 
 
 Experience
 
 
 
 12&ndash;18+ years in HR / OD, with significant healthcare industry exposure
 
 
 
 Job Summary
 
 
 
 The
 
 Director &ndash; Organization Development (OD)
 
 will lead enterprise-wide OD initiatives to enhance organizational effectiveness, leadership capability, workforce productivity, and cultural alignment within a healthcare environment. The role partners closely with executive leadership, clinical leaders, and HR teams to design and implement strategic change, talent development, and performance improvement initiatives while supporting patient-centric outcomes.
 
 
 
 Key Responsibilities
 
 
 
 Organizational Development &amp; Change Management
 
 
 <ul>
 <li>
 Design and lead OD strategies aligned with organizational goals and healthcare delivery priorities
 </li>
 <li>
 Drive enterprise change management initiatives including restructuring, mergers, expansions, and digital transformation
 </li>
 <li>
 Facilitate culture transformation programs that reinforce patient care excellence, safety, and compliance
 
 
 </li>
 </ul>
 Leadership &amp; Talent Development
 
 
 <ul>
 <li>
 Design and implement leadership development frameworks for senior leaders, physicians, and managers
 </li>
 <li>
 Coach executive leaders and high-potential talent on leadership effectiveness and change leadership
 </li>
 <li>
 Oversee succession planning, talent reviews, and leadership capability building
 
 
 </li>
 </ul>
 Performance &amp; Workforce Effectiveness
 
 
 <ul>
 <li>
 Develop performance management frameworks aligned with clinical and operational outcomes
 </li>
 <li>
 Partner with HR and business leaders to improve workforce productivity, engagement, and retention
 </li>
 <li>
 Lead employee engagement surveys, diagnostics, and action planning
 
 
 </li>
 </ul>
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 Partner with clinical leadership, hospital administrators, and corporate teams to align people strategy with business needs
 </li>
 <li>
 Act as a strategic advisor to senior leadership on organizational effectiveness and culture
 </li>
 <li>
 Collaborate with Learning &amp; Development, Talent Management, and HR Operations teams
 
 
 </li>
 </ul>
 Data, Analytics &amp; Governance
 
 
 <ul>
 <li>
 Use workforce analytics, OD diagnostics, and benchmarks to inform decisions
 </li>
 <li>
 Ensure OD initiatives comply with healthcare regulations, labor laws, and accreditation standards
 </li>
 <li>
 Track ROI and effectiveness of OD programs and interventions
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Human Resources, Organizational Development, , Business Administration, or related field
 </li>
 <li>
 Proven experience leading OD initiatives in healthcare or regulated industries
 </li>
 <li>
 Strong expertise in change management, leadership development, and culture transformation
 </li>
 <li>
 Experience working with senior executives and clinical leaders
 </li>
 <li>
 Excellent facilitation, communication, and stakeholder management skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 MBA or Master&rsquo;s in Organization Development
 </li>
 <li>
 Certifications in OD, Change Management (e.g., Prosci, Kotter), or Executive Coaching
 </li>
 <li>
 Experience in hospitals, healthcare systems, pharma, or health-tech organizations
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Leadership role with enterprise-level impact
 </li>
 <li>
 Competitive compensation and benefits
 </li>
 <li>
 Opportunity to shape culture and leadership in a healthcare organization
 </li>
 <li>
 Collaborative and purpose-driven work environment
 
 
 </li>
 </ul>
 Interested Candidates can apply on : monica.wassim@coaholding.com
</div>

OD Director

700apps

<div>
 
 Role Summary
 
 
 
 We are seeking a highly driven
 
 Product Manager
 
 to own the end-to-end lifecycle of software products, from ideation and strategy to execution and continuous improvement. The role requires strong business acumen, technical understanding, and the ability to align cross-functional teams to deliver impactful digital solutions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Define, communicate, and maintain the product vision, strategy, and roadmap
 </li>
 <li>
 Align product initiatives with overall business and digital transformation goals
 </li>
 <li>
 Conduct market research, competitive analysis, and customer discovery
 </li>
 <li>
 Identify new product opportunities and validate business cases
 </li>
 <li>
 Act as the primary interface between business, technology, and leadership
 </li>
 <li>
 Collaborate with sales, presales, marketing, and delivery teams to support go-to-market activities
 </li>
 <li>
 Present product strategies, roadmaps, and performance updates to senior management
 </li>
 <li>
 Translate business needs into clear product requirements
 </li>
 <li>
 Work closely with Product Owners, UX/UI, and Engineering teams in Agile environments
 </li>
 <li>
 Prioritize features and initiatives based on value, risk, and effort
 </li>
 <li>
 Ensure timely delivery while managing scope, dependencies, and trade-offs
 </li>
 <li>
 Gather and analyze customer feedback and usage data
 </li>
 <li>
 Define and track product KPIs and success metrics
 </li>
 <li>
 Continuously optimize product performance, usability, and adoption
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-8+ years of experience in Product Management within the software or technology industry
 </li>
 <li>
 Proven experience managing enterprise or B2B software products
 </li>
 <li>
 Strong understanding of Agile / Scrum methodologies
 </li>
 <li>
 Solid knowledge of the software development lifecycle (SDLC)
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills
 </li>
 <li>
 APIs and system integrations
 </li>
 <li>
 Cloud-based architectures
 </li>
 <li>
 Modern software platforms
 </li>
 <li>
 Experience with digital transformation solutions (e.g., BPM, CRM, ERP, workflow systems) is a strong plus
 </li>
 <li>
 Experience in SaaS or platform-based products
 </li>
 <li>
 Exposure to presales activities and client-facing engagements
 </li>
 <li>
 Certifications in Product Management, Agile, or Scrum
 </li>
 </ul>
</div>

Product Manager (Software Products)

e& CX Solutions Egypt

<div>
 
 
 
 Role Objective
 
 
 
 
 The Consultation &amp; Pre-Sales Supervisor will play a key role in supporting new business growth by reviewing RFPs (Requests for Proposals), developing tailored solutions, and carrying out consultation activities with prospective clients. The role ensures that e&amp; CX Solutions positions itself competitively in the BPO market by aligning client requirements with innovative service offerings, operational capabilities, and CX excellence frameworks.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Review, analyze, and respond to new business RFPs, ensuring alignment with client requirements and internal capabilities.
 </li>
 <li>
 Support in preparing pre-sales proposals, presentations, and solution documents tailored to client needs.
 </li>
 <li>
 Conduct consultation sessions with clients to understand challenges, objectives, and expectations.
 </li>
 <li>
 Collaborate with operations, WFM, quality, and technology teams to design cost-effective and scalable solutions.
 </li>
 <li>
 Provide insights on market trends and competitive positioning to strengthen solution design.
 </li>
 <li>
 Support commercial teams in client negotiations by presenting operational and CX expertise.
 </li>
 <li>
 Ensure proposals highlight value-added elements such as digital, AI, and CX-driven transformation.
 </li>
 <li>
 Maintain a knowledge base of best practices, benchmarks, and case studies to support pre-sales activities.
 </li>
 </ul>
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Communications, or related field.
 </li>
 <li>
 3-5 years of experience in pre-sales, solution design, or business consulting within the BPO/contact center industry.
 </li>
 <li>
 Strong understanding of RFP processes, client engagement, and commercial frameworks.
 </li>
 <li>
 Knowledge of BPO operating models, CX performance metrics, and digital/AI-enabled solutions.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Strong analytical ability to design solutions that balance cost, efficiency, and customer impact.
 </li>
 </ul>
 
 
 
 
 
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Customer-centric mindset with solution-oriented approach.
 </li>
 <li>
 Strong business acumen and commercial awareness.
 </li>
 <li>
 Analytical and detail-oriented in reviewing requirements and designing solutions.
 </li>
 <li>
 Ability to collaborate cross-functionally and influence stakeholders.
 </li>
 <li>
 Confident presenter and communicator with executive presence.
 </li>
 </ul>
 
 
</div>

Customer Experience Consultation & Pre-Sales Supervisor

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