sr. manager special projects & performance Jobs in Muscat Oman

sr. manager special projects & performance

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manager demand planning

manager performance management & quality Jobs in Muscat Oman

manager performance management & quality

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operations manager

manager performance management quality

Omantel

<div>
 
 Role Purpose
 
 
 
 Monitoring Corporate Performance Management while developing the company&rsquo;s quality plan and strategy.
 
 
 
 Position Information
 
 
 
 <ul>
 <li>
 Unit: Strategy &amp; Innovation
 </li>
 <li>
 Division: Corporate Strategy
 </li>
 <li>
 Location: Muscat
 </li>
 <li>
 Grade: L3
 </li>
 <li>
 Line Manager: Senior Manager Strategy Execution
 </li>
 <li>
 Direct reports: Nil
 
 
 </li>
 </ul>
 
 Minimum Role Requirements
 
 
 
 <ul>
 <li>
 Bachelor in relevant discipline
 </li>
 <li>
 6-8 years of relevant work experience
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Review Omantel&rsquo;s performance reporting needs
 </li>
 <li>
 Review KPIs tracking methodology to ensure in-depth tracking of performance
 </li>
 <li>
 Monitor all Omantel departments KPIs and analyze if they are moving in line with company strategy
 </li>
 <li>
 Oversee the implementation of the strategic programs and initiatives, and report on their progress
 </li>
 <li>
 Measure performance against targets and consolidate for CEO/ BoD review
 </li>
 <li>
 Highlight major deviations and collecting proposed corrective actions
 </li>
 <li>
 Develop Omantel&rsquo;s quality vision and mission, and quality strategy
 </li>
 <li>
 Review annual quality compliance plan for all quality compliance and assessment activities
 </li>
 <li>
 Ensure development of adequate corrective action plans in case of discrepancies
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 
 Leadership
 
 
 
 <ul>
 <li>
 Assertiveness and Conflict Resolution
 </li>
 <li>
 Fostering Learning and DevelopmentCorporate Social Responsibility Program Management
 </li>
 <li>
 Inspiring and Leading Others
 </li>
 <li>
 Leading Change and Cultivates Innovation
 </li>
 <li>
 Visioning and Alignment
 
 
 </li>
 </ul>
 
 Behavioural
 
 
 
 <ul>
 <li>
 Drives Achievements
 </li>
 <li>
 Ethics &amp; Compliance
 </li>
 <li>
 Timely Decision - Making
 
 
 </li>
 </ul>
 
 Technical
 
 
 
 <ul>
 <li>
 Corporate Communications Management (External)
 </li>
 <li>
 Project Management TBC
 </li>
 <li>
 Monitoring &amp; Reporting TBC
 </li>
 </ul>
</div>

Manager Performance Management & Quality

FUTURE PIPE INDUSTRIES

<div><div>JOB PURPOSE

Assist the Quality Manager in establishing processes and policies to ensure that various functions in the BU are delivering output without errors and within the stipulated time. He/she is also responsible for implementing these procedures within the business unit.

Responsibilities
<ul>
<li>Assist the Quality Manager in effectively implementing the quality 
management system related to Manual, Policies &amp; Procedures in 
coordination with the Quality Manager and all other departments to 
realize continual improvements.</li>
<li>Identify the potential non-conformities and request preventive actions, 
and suggest continuous process improvements.</li>
<li>Periodically check the effective implementation of the latest know-how 
documents on all the processes.</li>
<li>Verifies the implementation of the new policies and procedures at the 
point of use.</li>
<li>Assists Quality Manager in renewal of the company&rsquo;s Accreditations and 
Product Certifications as required to maintain their continuity.</li>
<li>Periodically review the validity of QMS-related international standards.</li>
<li>When International standards are revised and new versions are released, 
perform gap analysis in coordination with the Quality Manager and 
department heads.</li>
<li>Prepare new procedures relevant to the business unit to comply with the 
new requirements of the revised standards and coordinate with the Group 
Quality team.</li>
<li>Co-ordinates with all the departments and obtains feedback on the 
improvements required in the Quality Assurance Procedures, with a focus 
on continual improvement.</li>
<li>Prepare the summary of changes required in the QMS and discuss it with 
the Quality Manager and the Group Quality team.</li>
<li>Assist the Quality manager in revising the Quality procedures related to the 
business unit based on the approval from the Management.</li>
<li>Assist the Quality Manager in carrying out internal audits as per the 
approved internal audit plan, raise NCRs in case of non-compliance and 
follow up on their closeouts.</li>
<li>Assist the Quality Manager in preparing the internal audit reports with the 
findings and areas of improvement.</li>
<li>Assist Quality Manager in analyzing each major purchase order/contract 
from a Quality Assurance point of view and identify the additional 
requirements.</li>
<li>Participate in the product qualification tests such as HDB tests, Survival 
tests, Burst tests, Strain Corrosion tests, Creep tests, etc.</li>
<li>Compiles all the product qualification test reports and updates the 
Qualification Test Library.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div>Job-Specific Skills:
<ul>
<li>Quality management &amp; auditing skills.</li>
<li>Knowledge of the ISO 9001 Management System.</li>
<li>Good report writer.</li>
<li>Fluency in English.</li>
<li>Certified ISO 9001 Internal auditor.</li>
</ul>
COMPETENCIES:
<ul>
<li>Excellent communication and interpersonal skills</li>
<li>Data Analysis &amp; Reporting</li>
<li>Firm, strict and unbiased Auditor</li>
<li>Strong analytical skills</li>
<li>Eye for details</li>
<li>Team player</li>
<li>Computer skills</li>
</ul>
Preferred Experience:
<ul>
<li>Oil &amp; Gas OCTG experience.</li>
<li>Working experience in composite products, processes, and applications.</li>
<li>Experience in carrying out internal audits.</li>
<li>1 to 3 years of experience in the field of QA in a medium to large-sized manufacturing company.</li>
</ul></div>
<h4 class="jobSectionHeader">Education</h4>
<div>Engineering Discipline (Manufacturing, Mechanical, Chemical, Industrial or Civil) or Science.</div></div>

QA Engineer (Oil & Gas)

AWASR

<div>
 Job description:
 
 
 POSITION INFORMATION Division: Commercial
 
 
 Department: Customer Excellence
 
 
 Role Designation: Supervisor Contact Center
 
 
 Dimension:
 
 
 Voice &amp; Messaging Team Leaders (Inbound, Outbound, B2C, B2B, VIP &amp; Priority Customers)
 
 
 Reports To: Senior Manager Customer Excellence
 
 
 Internal Interfaces:
 
 QA &amp; Training, Workforce Planning, IT/Telephony, Product, Billing
 
 
 ROLE PURPOSE:
 
 
 To lead and optimise all inbound and outbound voice &amp; messaging interactions across the contact centre, ensuring exceptional customer experience, efficient queue and resource management, and continuous service improvement. This role oversees workforce management, call handling teams, system utilisation, SLA adherence, and channel performance across campaigns and service areas.KEY ACCOUNTABILITIES AND
 
 
 RESPONSIBILITIES:
 
 
 Operational Accountabilities&bull; Manage daily operational effectiveness of inbound and outbound voice and messaging teams.
 
 * Ensure all-round compliance with service levels, SOP adherence, and customer interaction handling metrics.
 
 * Deploy dynamic resourcing to meet fluctuating call volumes and campaign needs.
 
 * Act as senior escalation point for priority or sensitive voice contacts.
 
 * Analyze call trends, agent performance, and root causes of repeat calls to drive continuous improvement.
 
 * Operationalize QA, training, and script improvements based on call listening and analytics for improved customer experience.
 
 * Optimize IVR routing, contact containment, and call-backs to improve customer journeys.
 
 * SLA Achievement
 
 * Abandonment Rate
 
 * Average Wait Time
 
 * First Contact Resolution
 
 * Voice CSAT
 
 * Containment/Deflection via IVR or Callback
 
 * Employee Satisfaction
 
 * Periodically report performance to management, weekly, monthly, quarterly, etc.
 
 * Analyze contact center performance and report improvements periodically.
 
 * Maintain regulatory compliance in verbal interactions and disclosures while making it easy for customers to do business with us.
 
 * Voice leadership experience with operational and analytical depth
 
 * Calm under pressure and decisive in real-time call management
 
 * Skilled communicator and call quality advocate
 
 * Practical knowledge of call routing, ACD, and performance dashboards
 
 
 
 ROLE REQUIREMENTS:
 
 
 Educational QualificationsBachelor's degree in Business, Communications, or equivalent professional experience.
 
 Professional Qualifications &amp; Experience3 to 5 years in contact centre management, voice operations emphasis Sector of Previous Experience Telecommunications, etc.
 
 
 Language Requirements for Role:
 
 
 English mandatory, Arabic mandatory ( both verbal and written).
 
 
 Key Skills, Requirements and Knowledge * Voice leadership experience with operational and analytical depth:
 
 
 * Calm under pressure and decisive in real-time call management
 
 * Skilled communicator and call quality advocate
 
 * Practical knowledge of call routing, ACD, and performance dashboards
 
 * Good skills in Microsoft Excel and PPT
 
 
 Profile description:
 
 
 To lead and optimise all inbound and outbound voice &amp; messaging interactions across the contact cent
</div>

Supervisor Contact Center

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25167588
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 We are looking for Natives for Authentic Greek Restaurant.
 
 
 
 
 Job Summary
 
 
 
 Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Assisting in Management of Restaurant Team
 
 
 
 <ul>
 <li>
 Handles employee questions and concerns.
 </li>
 <li>
 Monitors employees to ensure performance expectations are met.
 </li>
 <li>
 Provides feedback to employees based on observation of service behaviors.
 </li>
 <li>
 Assists in supervising daily shift operations.
 </li>
 <li>
 Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
 </li>
 <li>
 Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
 
 
 </li>
 </ul>
 
 Conducting Day-to-Day Restaurant Operations
 
 
 
 <ul>
 <li>
 Ensures all employees have proper supplies, equipment and uniforms.
 </li>
 <li>
 Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
 </li>
 <li>
 Ensures compliance with all restaurant policies, standards and procedures.
 </li>
 <li>
 Monitors alcohol beverage service in compliance with local laws.
 </li>
 <li>
 Manages to achieve or exceed budgeted goals.
 </li>
 <li>
 Performs all duties of restaurant employees and related departments as necessary.
 </li>
 <li>
 Opens and closes restaurant shifts.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Encourages employees to provide excellent customer service within guidelines.
 </li>
 <li>
 Handles guest problems and complaints, seeking assistance from supervisor as necessary.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Assists in the review of comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Meets and greets guests.
 
 
 </li>
 </ul>
 
 Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supervises on-going training initiatives.
 </li>
 <li>
 Uses all available on the job training tools for employees.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position.
 </li>
 <li>
 Coaches and counsels employees regarding performance on an on-going basis.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Assists servers and hosts on the floor during meal periods and high demand times.
 </li>
 <li>
 Recognizes good quality products and presentations.
 </li>
 <li>
 Supervises daily shift operations in absence of Restaurant Manager.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Greek Restaurant Manager - Native Preferred

Gharbia Enterprises

Position Summary:The Construction Manager will be responsible for directing, supervising, and coordinating all on-site construction activities for the harbor project. The role involves managing day-to-day operations of marine and civil works, including breakwater, quay wall, revetment, and boat ramp construction, ensuring that work progresses according to design, quality standards, safety requirements, and schedule targets.Key Responsibilities:<ul><li>Manage and oversee all on-site construction activities for marine and civil structures.</li><li>Plan, organize, and supervise construction crews, subcontractors, and equipment deployment.</li><li>Ensure implementation of design drawings, technical specifications, and quality control procedures.</li><li>Coordinate with the Project Manager and Engineering team to resolve design and site-related issues.</li><li>Monitor construction progress, identify delays, and recommend corrective actions.</li><li>Review daily site reports, manpower and equipment utilization, and material consumption.</li><li>Ensure compliance with health, safety, and environmental (HSE) requirements at all times.</li><li>Participate in technical meetings with consultants, clients, and suppliers.</li><li>Oversee concrete production, placement, and marine structure installation (e.g., armor units, quay wall blocks).</li><li>Verify and approve setting out, material testing, and quality assurance records.</li><li>Provide strong field leadership to ensure efficient, cost-effective, and timely execution of works.</li><li>Assist in preparation of construction programs, method statements, and risk assessments.</li></ul>Qualifications &amp; Education:<ul><li>Bachelor&rsquo;s Degree in Civil Engineering from a recognized university.</li><li>Minimum 15 years of experience in civil construction, preferably in marine and harbor works.</li><li>Proven experience in construction of breakwaters, quay walls, boat ramps, and other coastal structures.</li><li>Strong technical knowledge of concrete, geotechnical, and marine construction methods.</li><li>Sound understanding of construction drawings, specifications, and project documentation.</li><li>Familiar with project planning and reporting tools (Primavera P6, MS Project).</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Fluent in English; knowledge of Arabic is an advantage.</li></ul>Core Competencies:<ul><li>Site leadership and supervision</li><li>Construction sequencing and coordination</li><li>HSE and quality compliance</li><li>Resource and equipment management</li><li>Technical troubleshooting</li><li>Teamwork and performance monitoring</li></ul>Job Type: Full-timePay: RO700.000 - RO800.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>

Construction Manager

Al siyabi group International LLC

JOB DESCRIPTION Job Title: Construction Procurement Specialist &ndash; International MarketReports to: GM / DGM &ndash; Constructions Location:Objective: Utilize expertise in procurement and supply chain management to drive cost savings, streamline processes, and cultivate supplier relationships as a Procurement Manager/Senior Executive. Dedicated to implementing strategic procurement strategies and fostering a collaborative environment, aim to contribute to the organization's success by ensuring the timely delivery of high-quality goods and servicesJob Description:Key Responsibilities:<ul><li>Develop and implement procurement strategies to optimize purchasing processes and achieve cost savings.</li><li>Source, evaluate, and negotiate with suppliers to obtain the best terms and conditions for goods and services.</li><li>Manage supplier relationships to ensure timely delivery of high-quality products and services.</li><li>Review and approve purchase orders and contracts, ensuring compliance with company policies and procedures.</li><li>Monitor market trends and supplier performance to identify potential risks and opportunities.</li><li>Collaborate with internal stakeholders, including finance and operations teams, to forecast demand and ensure adequate inventory levels.</li><li>Analyze procurement data to identify areas for improvement and implement solutions to enhance efficiency and effectiveness.</li><li>Stay abreast of industry best practices and regulatory requirements related to procurement and supply chain management.</li><li>Mentor and coach junior procurement staff to support their professional development and growth.</li></ul>Qualifications &amp; Experience <ul><li>Bachelor&rsquo;s degree in civil, Mechanical or Supply Chain Management, or a related field.</li><li>Min 5 years of experience in procurement or supply chain management, with a proven track record of success in negotiating contracts and managing supplier relationships.</li><li>Strong knowledge of procurement best practices, contract law, and supply chain management principles.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Proficiency in Microsoft Office Suite and experience with procurement software/systems.</li><li>Ability to multitask and prioritize workload in a fast-paced environment.</li></ul>Personal Attributes:<ul><li>Strong communication and interpersonal skills.</li><li>Problem-solving ability.</li><li>Attention to detail.</li><li>Ability to work under pressure and meet tight deadlines.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Type: Full-time

Construction Procurement Specialist - International Market

Position Summary:The Harbor Project Manager will oversee the planning, execution, and delivery of marine infrastructure projects, including breakwaters, quay walls, and boat ramps. The role requires strong leadership, technical expertise in coastal and marine construction, and proven experience managing multidisciplinary teams to deliver projects safely, on time, and within budget.Key Responsibilities:<ul><li>Lead the overall planning, coordination, and execution of harbor and marine infrastructure projects.</li><li>Manage construction activities related to breakwaters, quay walls, revetments, jetties, slipways, and boat ramps.</li><li>Supervise project engineers, site managers, and subcontractors to ensure compliance with design, specifications, and contractual requirements.</li><li>Develop and monitor project schedules, progress reports, and cost control systems.</li><li>Coordinate with consultants, clients, and government authorities for project approvals and inspections.</li><li>Ensure all works comply with HSE standards, environmental regulations, and quality management systems.</li><li>Oversee procurement planning, material approvals, and logistics related to marine works.</li><li>Identify project risks, propose mitigation measures, and resolve site and contractual issues.</li><li>Lead project meetings and prepare technical and financial progress reports.</li><li>Ensure adherence to company policies, contract obligations, and performance targets.</li></ul>Qualifications &amp; Education:<ul><li>Bachelor&rsquo;s Degree in Civil Engineering from a recognized university.</li><li>Minimum 15 years of experience in civil construction, with at least 5 years in a managerial position within marine or harbor projects.</li><li>Proven track record in the construction and management of breakwaters, quay walls, and boat ramps.</li><li>Strong understanding of marine geotechnics, concrete works, and coastal protection systems.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Proficient in project management software (Primavera P6, MS Project) and MS Office applications.</li><li>Fluent in English; Arabic proficiency is an advantage.</li></ul>Job Type: Full-timePay: RO1,000.000 - RO1,400.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>

Project Manager

Explore 397+ Manager performance management quality in Muscat Oman this November. Find roles across top companies and apply now to boost your career.