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key accounts manager (e-commerce) Jobs in Mumbai

key accounts manager (e-commerce)

manager store

UNISON INTERNATIONAL CONSULTING (The Recruitment Company)

<div>
 
 Job Title: Store Manager
 
 
 Location: Mumbai, Delhi, Gurugram, Noida, Bengaluru, Hyderabad, Chandigarh
 
 
 
 
 
 
 Job brief
 
 
 
 We are looking for a results driven retail Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store Manager Responsibilities may include supervising assistant store managers.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop business strategies to raise our customers&rsquo; pool, expand store traffic and optimize profitability
 </li>
 <li>
 Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
 </li>
 <li>
 Ensure high levels of customers satisfaction through excellent service
 </li>
 <li>
 Complete store administration and ensure compliance with policies and procedures
 </li>
 <li>
 Maintain outstanding store condition and visual merchandising standards
 </li>
 <li>
 Report on buying trends, customer needs, profits etc
 </li>
 <li>
 Propose innovative ideas to increase market share
 </li>
 <li>
 Conduct personnel performance appraisals to assess training needs and build career paths
 </li>
 <li>
 Deal with all issues that arise from staff or customers (complaints, grievances etc.)
 </li>
 <li>
 Be a shining example of well behaviour and high performance
 </li>
 <li>
 Additional store manager duties as needed
 </li>
 </ul>
 
 
 
 
 
 Requirements and skills
 
 
 <ul>
 <li>
 Proven successful experience as a retail Store Manager
 </li>
 <li>
 Powerful leading skills and business orientation
 </li>
 <li>
 Customer management skills
 </li>
 <li>
 Strong organizational skills
 </li>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 BS degree in Business Administration or relevant field
 </li>
 </ul>
 
 
</div>

Store Manager

Shoppers Stop

<div>
 
 
 Job Title: Store Manager
 
 - MAC
 
 
 
 Reports To:
 
 District Manager-ELCA &amp; Area Operation Manager-SSL
 
 
 
 Department/Group:
 
 Operations
 
 
 
 Work Experience:
 
 3-5 years
 
 
 
 Reportees:
 
 Yes
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 Drive retail sales performance
 
 
 
 
 
 <ul>
 <li>
 Drive transactions and sales of the entire team to achieve the store sales targets.
 </li>
 <li>
 Lead by example by achieving personal sales goals (when applicable).
 </li>
 <li>
 Monitor the individual performance of each retail Artist and coach them for better performance.
 </li>
 <li>
 Train the team on customer service, sales techniques, and artistry to improve performance.
 </li>
 <li>
 Monitor commercial KPIs: in-store traffic, conversion rate, # of transactions per hour, UPT, AST, and productivity.
 </li>
 <li>
 Understand the business trends and competitive dynamics to propose action plans to generate incremental sales.
 </li>
 <li>
 Create daily/weekly action plans to animate the store, motivate the team and incentivize customers to visit the store.
 </li>
 <li>
 Leverage MAC social media and Omnichannel initiatives and leverage them to drive the business.
 </li>
 </ul>
 
 
 
 
 
 Deliver 5-star customer experience
 
 
 
 
 
 <ul>
 <li>
 Maintain and set an example of outstanding customer service, both internal and external. Cultivate a superior service culture focusing on the customer as our #1 priority.
 </li>
 <li>
 Ensure excellent customer experience is being given at all times.
 </li>
 <li>
 Prioritize and optimize presence on the sales floor to observe and seek customer feedback directly.
 </li>
 <li>
 Inspire, motivate, and coach individual Artists on all elements of 5-star customer service and artistry skills.
 </li>
 <li>
 Hold each retail Artist accountable for the quality of their service while maintaining zero tolerance of customer complaints.
 </li>
 </ul>
 
 
 
 
 
 Develop and manage the talents and capabilities of the team
 
 
 
 
 
 <ul>
 <li>
 Provide clear goals and expectations.
 </li>
 <li>
 Conduct required performance reviews and regular team meetings.
 </li>
 <li>
 Devise a clear succession plan for each person on the team by leveraging their strengths.
 </li>
 <li>
 Foster teamwork and team spirit.
 </li>
 <li>
 Develop the team and conduct required training in collaboration with AT&amp;D to provide all team members with adequate training opportunities, elevate expertise, and performance and achieve certifications in a timely manner.
 </li>
 <li>
 Complete new hire orientations and ensure proper induction to the brand.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Deliver retail operations excellence
 
 
 
 
 
 <ul>
 <li>
 Develop and maintain excellent collaborative relationships with the retail partner management team (where applicable). Leverage this relationship to drive opportunities for the Brand (space, staff, events, stock).
 </li>
 <li>
 Maintain excellent visual merchandizing and hygiene standards at all times. Optimize VM with local adaptations when required.
 </li>
 <li>
 Optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive the conversion rate.
 </li>
 <li>
 Maintain and monitor inventory levels; execute cycle count and physical inventory as required, report out of stocks, minimize stock holding of slow movers, process testers, returns and destructions with accuracy.
 </li>
 <li>
 Manage loss prevention procedures and security policies.
 </li>
 <li>
 Complete all account and HR documentation accurately and on time.
 </li>
 <li>
 Adhere to all company and/or Retailer&rsquo;s policies and procedures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 <ul>
 <li>
 High School Graduate or equivalent
 </li>
 </ul>
 
 
 
 
 
 Preferred Competencies &amp; Skills
 
 
 <ul>
 <li>
 Technical skills: Retail selling skills, Effective communication, makeup skills, and Knowledge of computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint, etc.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Analytical/Interpretive Skills: Ability to analyze and interpret figures and comment in writing on weekly/monthly reports &amp; Ability to assess customer and staff needs and make recommendations
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market, Ability to work with flexible schedules, including evenings and weekends in a fast-paced environment
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Industry
 
 
 
 Beauty/ Retail /Apparels/Salon/Aviation/Hospitality
 
 
 
</div>

Store Manager - Beauty Background Only

Enrich

<div>
 
 
 
 Job Description
 
 
 
 
 
 
 
 
 Designation: Store Manager (Business Manager)
 
 
 
 
 
 
 
 Experience required : 7 years as managerial role
 
 
 
 
 
 
 
 Education Qualification: Graduate or MBA
 
 
 
 
 
 
 
 Industry Preferred: Retail, Telecom , Hospitality , Customer service, Salon, Aviation, Beauty &amp; Wellness.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 - Manage daily salon operations, including scheduling, inventory control, and customer service.
 
 
 - Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.
 
 
 - Ensure the salon is clean, organized, and compliant with health and safety regulations.
 
 
 - Develop and implement strategies to increase salon revenue and customer retention.
 
 
 - Handle customer inquiries, feedback, and complaints in a professional and timely manner.
 
 
 - Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.
 
 
 - Monitor and analyze salon performance metrics, preparing regular reports for senior management.
 
 
 - Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.
 
 
 
 
 
 
 
 
 
 Criteria:
 
 
 
 
 
 
 &bull; Guest Service Satisfaction &amp; complaint resolution
 
 
 &bull; Team Management (Eg: Motivation, Conflict Resolution)
 
 
 &bull; Inventory Management (Retail &amp; Consumption)
 
 
 &bull; Salon Top Line Numbers (Revenue Target)
 
 
 &bull; Salon Hygiene, upkeep &amp; Maintenance
 
 
 &bull; Accounting &amp; Billing Operations
 
 
 &bull; Capacity, Assets &amp; resource optimization
 
 
 &bull; Bottom line focus (profitability)
 
 
 
 
 
 
 
 
 If interested kindly share your resume on - priya.dhal@enrichbeauty.com
 
 
 Contact number - 8433539066
 
</div>

Acme Services

<div>
 
 
 Job Title: Manager &ndash; Retail Brand Management
 
 
 
 
 Experience: 7-8 years
 
 
 
 
 CTC: 26 LPA
 
 
 
 
 Location: Mumbai
 
 
 
 
 Role Overview:
 
 
 
 We&rsquo;re looking for a dynamic and analytical Retail Brand Manager to drive brand growth,
 
 
 performance, and in-store excellence for our portfolio. The role demands strong commercial
 
 
 judgement, cross-functional leadership, and hands-on execution, along with the ability to
 
 
 mentor and guide a small team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Brand Growth &amp; Performance
 
 
  Own end-to-end brand strategy, revenue growth, and performance across stores.
 
 
  Analyze sales trends, consumer insights, and category performance to identify growth opportunities.
 
 
  Build strong brand partnerships and align on plans, launches, and marketing calendars.
 
 
 Inventory Planning &amp; Optimization
 
 
  Lead store-wise and SKU-wise forecasting and inventory planning.
 
 
  Identify and liquidate slow-moving/problem inventory in collaboration with SCM and
 
 
 Retail Ops.
 
 
  Ensure optimal stock availability and minimize gaps.
 
 
 Retail Execution &amp; Cross-Functional Collaboration
 
 
  Ensure seamless execution of launches, activations, and VM updates across stores.
 
 
  Work closely with Retail Ops, VM, Projects, NSO, and Training to elevate in-store brand experience.
 
 
  Drive operational readiness and consistency across the network.
 
 
 Team Leadership
 
 
  Coach, guide, and manage a small team to ensure high-quality execution and performance.
 
 
  Foster a culture of ownership, agility, and data-led decision-making.
 
 
 Process Excellence &amp; Reporting
 
 
  Maintain performance dashboards and deliver actionable insights in weekly/monthly reviews.
 
 
  Drive process improvements to enhance efficiency and brand operations.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
  5&ndash;7 years&rsquo; experience in retail brand management/category management.
 
 
  Strong analytical and commercial skills; proficiency in Excel and reporting tools.
 
 
  Excellent cross-functional coordination and stakeholder management abilities.
 
 
  Experience in leading or mentoring a small team.
 
 
  Strong execution mindset with attention to detail in a fast-paced retail environment.
 
</div>

Retail Brand Manager - Beauty Company

<div>
 
 Job Description
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 
 
 You will:
 
 
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 
 
 &rarr; Support with opening and closing of the store.
 
 
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 
 
 
 
 
 
 WHO YOU&rsquo;LL WORK WITH
 
 
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 
 
 WHO YOU ARE
 
 
 
 
 
 We are looking for people with&hellip;
 
 
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 
 
 And people who are&hellip;
 
 
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 
 
 &rarr; Flexible and action oriented.
 
 
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 
 
 &middot; We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 
 
 
 
 &middot; We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 
 
 
 
 &middot; We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 
 
 
 
 &middot; You will have access to a large global talent community, where career growth and aspirations have no limits.
 
 
 
 
 &middot; We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 
 
 
 
 &middot; You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 
 
 
 
 &middot; We offer 5 days of working in a week to have great work life balance.
 
 
 
 
 
 
 
 
 
 JOIN US
 
 
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 
 
 * Store roles assessment:
 
 
 
 
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 
 
 ** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 This is a full-time position for our store in Mumbai. The position reports to the Department Manager.
 
 
 
</div>

Sales Advisor

Aditya Birla Fashion and Retail Ltd.

<div>
 
 
 Location:
 
 Mumbai, India
 
 
 
 Role Type:
 
 Full-time, In-Store
 
 
 
 Role Overview
 
 
 
 The In-Store HR Business Partner (HRBP) is responsible for driving the people strategy within the store, supporting operational excellence, and ensuring that the brand values of Galeries Lafayette are reflected in the employee experience. This role acts as a strategic advisor to Store Leadership while also managing day-to-day HR operations, employee relations, performance management, and talent development.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. HR Business Partnership
 
 
 <ul>
 <li>
 Collaborate with the stakeholders to align HR initiatives with business objectives.
 </li>
 <li>
 Provide support on workforce planning &amp; budgeting, team effectiveness, employee experience, and development.
 </li>
 <li>
 Build strong relationships with store teams and act as a trusted advisor.
 </li>
 <li>
 Design and implement an exceptional onboarding and induction experience for new hires.
 </li>
 <li>
 Conduct weekly one-one sessions with the retail staff to understand concerns and actionable.
 </li>
 <li>
 Publish monthly HR dashboards with the stakeholders
 </li>
 </ul>
 
 
 2. Training &amp; Development
 
 
 <ul>
 <li>
 Partner with L&amp;D team and coordinate retail staff trainings aligned with GL service standards.
 </li>
 <li>
 Coordinate and roll-out store-level training in partnership with the L&amp;D team (customer service, grooming, brand &amp; product knowledge, behavioral competencies etc.).
 </li>
 <li>
 Track training completion, effectiveness, and compliance and publish monthly dashboards.
 </li>
 <li>
 Facilitate mandatory trainings and adherence (POSH, fire-safety, compliance etc)
 </li>
 </ul>
 
 
 3. Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Act as the primary HR contact for store employees, providing support on workplace issues.
 </li>
 <li>
 Manage grievances, employee concerns, and disciplinary procedures in line with company policy.
 </li>
 <li>
 Drive store-level engagement initiatives, communication forums, townhalls and recognition programs.
 </li>
 </ul>
 
 
 4. Performance Management
 
 
 <ul>
 <li>
 Support managers in the goal-setting process, mid-year reviews, and annual appraisal cycles for their teams.
 </li>
 <li>
 Implement and track Performance Improvement Plans for staff in consultation with the stakeholders
 </li>
 <li>
 Facilitate monthly/ quarterly/ half-yearly and yearly performance feedback conversation with the teams
 </li>
 </ul>
 
 
 5. HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Oversee attendance, leave administration, roster upload &amp; implementation on PeopleStrong as well as on the shop floor.
 </li>
 <li>
 Ensure adherence to statutory requirements (POSH, Shops &amp; Establishments Act, etc.). Mitigate issues wherever necessary.
 </li>
 <li>
 Maintain documentation, HR audits, and ensure policy compliance.
 </li>
 </ul>
 
 
 6. Culture &amp; Brand Representation
 
 
 <ul>
 <li>
 Promote Galeries Lafayette&rsquo;s luxury retail service standards across the employee lifecycle.
 </li>
 <li>
 Drive initiatives that reinforce company culture, diversity, inclusion, and high performance.
 </li>
 </ul>
 
 
</div>

Human Resources Business Partner

Reliance Retail

<div>
 
 Job Overview
 
 
 
 The Architect role at Reliance Retail is a mid-level, full-time position based in Navi Mumbai, Mumbai. The selected candidate will focus on designing and optimizing retail store formats in alignment with the companys strategic objectives, ensuring seamless integration of functional, aesthetic, and technological aspects.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Design and develop innovative retail interfaces, layouts, and concepts tailored for various store formats, ensuring customer-centricity.
 </li>
 <li>
 Collaborate with merchandising, operations, and construction teams to ensure seamless integration of design intent and operational efficiency.
 </li>
 <li>
 Create detailed architectural drawings, construction documents, and design presentations using industry-standard tools.
 </li>
 <li>
 Lead site planning, store remodels, and new store setup activities ranging from initial ideation to project handover.
 </li>
 <li>
 Manage project timelines, deliverables, and coordinate with external partners, consultants, and vendors for on-time execution.
 </li>
 <li>
 Incorporate sustainable design principles and ensure compliance with local building codes, accessibility standards, and organizational guidelines.
 </li>
 <li>
 Prepare and review BOQs and cost estimates for new and existing retail projects, ensuring financial accountability.
 </li>
 <li>
 Oversee quality control, attend site inspections, and provide technical support to ensure design accuracy and project integrity PAN India.
 </li>
 </ul>
</div>

Architect

Explore 106+ Manager store in Mumbai this December. Find roles across top companies and apply now to boost your career.

106 manager store jobs IN Mumbai

Store Manager

Store Manager - Beauty Background Only

Store Manager

Retail Brand Manager - Beauty Company

Sales Advisor

Human Resources Business Partner

Architect