manager – order management & aftersales services Jobs in Islamabad

manager – order management & aftersales services

e-commerce logistics handler Jobs in Islamabad

e-commerce logistics handler

manager - warehouse operations Jobs in Islamabad

manager - warehouse operations

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manager warehouse operations

Imtiaz Group (SMC Private) Ltd.

1. Warehouse Operations Management<ul><li>Oversee day-to-day warehouse operations, including receiving, storage, inventory management, and dispatch.</li><li>Ensure smooth inbound and outbound logistics.</li><li>Implement and monitor KPIs to track operational performance.</li><li>Maintain a clean, organized, and safe warehouse environment.</li></ul>2. Inventory Control<ul><li>Ensure accurate inventory records through regular stock counts and reconciliation.</li><li>Implement inventory control procedures to reduce losses and damages.</li><li>Coordinate with procurement and sales teams for demand planning and stock replenishment.</li></ul>3. Team Management<ul><li>Supervise, train, and mentor warehouse staff.</li><li>Assign daily tasks and responsibilities; ensure productivity and efficiency.</li><li>Conduct performance reviews and manage shift planning.</li></ul>4. Process Improvement<ul><li>Identify areas of improvement and implement lean practices to streamline operations.</li><li>Optimize warehouse layout for space utilization and workflow efficiency.</li><li>Leverage warehouse management systems (WMS) and automation tools where applicable.</li></ul>5. Compliance &amp; Safety<ul><li>Ensure compliance with company policies, health and safety regulations, and industry standards.</li><li>Conduct regular safety audits and risk assessments.</li><li>Train staff on safety protocols and emergency procedures.</li></ul>6. Reporting &amp; Coordination<ul><li>Prepare daily/weekly/monthly reports on warehouse performance and inventory.</li><li>Coordinate with transporters, vendors, and internal departments (sales, procurement, finance).</li><li>Address and resolve operational issues, customer complaints, and delivery challenges.</li></ul>Required Qualifications &amp; Experience:<ul><li>MBA - Supply Chain Management.</li><li>10 &ndash; 12 years of experience in warehouse operations, with at least 2&ndash;3 years in a managerial role.</li><li>Experience with Warehouse Management Systems (WMS) and SAP.</li><li>Proven leadership and team management skills.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthWork Location: In personExpected Start Date: 29/09/2025

Manager - Warehouse Operations

DAVIS PHARMACEUTICALS PVT LTD

We are looking for an experienced and result-oriented &quot;Finished Goods Warehouse Manager&quot; to lead and manage our warehouse operations. The ideal candidate should have strong knowledge of pharmaceutical warehousing practices, GMP guidelines, and regulatory compliance.Key Responsibilities:<ul><li>Oversee all finished goods warehouse operations, including storage, handling, and dispatch.</li><li>Ensure compliance with GMP, regulatory requirements, and company SOPs.</li><li>Manage inventory control, stock rotation, and timely dispatch of finished goods.</li><li>Supervise warehouse staff and ensure adherence to safety and quality standards.</li><li>Maintain accurate documentation and record-keeping as per regulatory guidelines.</li><li>Coordinate with Supply Chain, QA, and Distribution teams for smooth operations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Supply Chain / Business / Pharmacy or related field.</li><li>Minimum 3&ndash;4 years of experience in finished goods warehouse management within the pharmaceutical industry.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Proficiency in ERP or warehouse management systems will be an added advantage.</li></ul>How to Apply:Interested candidates meeting the above criteria may send their updated CV to hr@davispharma.comJob Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

Manager Finished Goods Store-Pharmaceutical Industry

Jacked Nutrition

Retail Operations Manager &ndash; Jacked NutritionLocation: Islamabad, Pakistan Job Type: Full-TimeAbout Us: Jacked Nutrition is a leading health and fitness brand dedicated to providing premium supplements, top-tier gym products, and expert nutritional guidance. We&rsquo;re expanding our retail operations and looking for a dynamic Retail Operations Manager to lead our retail network and ensure smooth day-to-day store performance.Key Responsibilities:<ul><li>Oversee the operations of multiple retail outlets to ensure sales targets and operational standards are met.</li><li>Implement effective sales strategies to maximize revenue and profitability.</li><li>Manage store staff, including recruitment, training, and performance monitoring.</li><li>Conduct regular store visits to assess compliance with company policies and merchandising standards.</li><li>Coordinate with supply chain and warehouse teams to maintain optimal stock levels.</li><li>Analyze sales data and prepare performance reports for senior management.</li><li>Ensure a seamless customer experience across all retail channels.</li><li>Proven experience managing multiple retail outlets (6&ndash;7 stores).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in retail operations management (preferably in health, fitness, or FMCG industries).</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to multitask and handle operational challenges efficiently.</li><li>Proficiency in MS Office and ERP systems.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth opportunities in a fast-paced, expanding organization.</li><li>Collaborative and health-focused work environment.</li></ul>How to Apply: Interested candidates can apply directly through IndeedJob Type: Full-timeWork Location: In person

Retail Operation Manager

Nysonian Inc.

<div>
 
 About The Job
 
 
 
 
 Company Overview
 
 
 
 At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
 
 
 From luxury travel to fitness and wellness, our portfolio is growing fast:
 
 
 <ul>
 <li>
 NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style
 </li>
 <li>
 FLO Pilates &mdash; the world&rsquo;s leading Pilates brand, bringing the practice into homes and wardrobes everywhere
 </li>
 <li>
 REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all
 
 
 </li>
 </ul>
 Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
 
 
 With
 
 $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide
 
 , we&rsquo;ve proven what&rsquo;s possible in just a few years. But we&rsquo;re only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
 
 
 
 Position Overview
 
 
 
 We are looking for an experienced and proactive
 
 Manager &ndash; Order Management &amp; Aftersales Services
 
 to oversee the seamless flow of operations between warehouses, customer support, and internal data systems. This role is responsible for
 
 managing the full order lifecycle and aftersales processes
 
 , ensuring customer queries are resolved promptly, and driving operational efficiency. The manager will act as the
 
 bridge between customer-facing teams and backend operations
 
 , while leading a team to deliver consistent service excellence.
 
 
 
 Key Responsibilities
 
 
 
 
 Order Management &amp; Aftersales Services
 
 
 
 <ul>
 <li>
 Oversee the end-to-end order lifecycle from placement to delivery, ensuring accuracy and timeliness.
 </li>
 <li>
 Lead aftersales functions, including returns, exchanges, refunds, and warranty support, ensuring compliance with SLAs and policies.
 </li>
 <li>
 Collaborate with warehouses, logistics partners, and operations teams to resolve delivery and fulfillment issues.
 </li>
 <li>
 Ensure customer support teams have accurate, real-time information to handle customer interactions.
 
 
 </li>
 </ul>
 
 Cross-Functional Query Resolution
 
 
 
 <ul>
 <li>
 Act as the central escalation point for customer support and operations queries.
 </li>
 <li>
 Assign and resolve issues by directing them to the appropriate team (warehouse, logistics, operations, support).
 </li>
 <li>
 Track query resolution timelines and drive root-cause analysis for recurring issues.
 
 
 </li>
 </ul>
 
 Data Flow &amp; Insights
 
 
 
 <ul>
 <li>
 Own the data exchange between customer support and operations &mdash; ensuring accurate reporting of issues, escalations, and resolutions.
 </li>
 <li>
 Analyze operational and aftersales data to highlight trends, pain points, and process gaps.
 </li>
 <li>
 Provide actionable insights to leadership to enhance customer experience and efficiency.
 
 
 </li>
 </ul>
 
 Leadership &amp; Team Management
 
 
 
 <ul>
 <li>
 Lead, mentor, and develop a team of order management and aftersales specialists.
 </li>
 <li>
 Build a culture of accountability, collaboration, and customer-first thinking.
 </li>
 <li>
 Train teams on updated SOPs, escalation protocols, and customer handling best practices.
 </li>
 <li>
 Ensure high performance through clear goal setting, continuous feedback, and performance reviews.
 
 
 </li>
 </ul>
 
 Process &amp; System Improvements
 
 
 
 <ul>
 <li>
 Partner with tech teams to enhance OMS, CRM, and warehouse systems for better query handling and visibility.
 </li>
 <li>
 Implement process automation and SOPs to minimize escalations and reduce manual intervention.
 </li>
 <li>
 Continuously refine policies to balance customer satisfaction with operational efficiency.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, Supply Chain, or related field; MBA preferred.
 </li>
 <li>
 6&ndash;10 years of experience in e-commerce order management, aftersales services, or operations, with at least 3 years in a leadership role.
 </li>
 <li>
 Strong understanding of warehousing, logistics, customer support operations, and OMS/CRM systems.
 </li>
 <li>
 Proven leadership skills with the ability to manage, coach, and inspire cross-functional teams.
 </li>
 <li>
 Analytical mindset with strong problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills for managing internal and external stakeholders.
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Query resolution turnaround time (TAT) and SLA adherence.
 </li>
 <li>
 Accuracy of data flow between operations and customer support.
 </li>
 <li>
 Aftersales resolution rate (returns, refunds, exchanges).
 </li>
 <li>
 Customer satisfaction scores (CSAT, NPS).
 </li>
 <li>
 Reduction in repeat escalations.
 </li>
 <li>
 Team engagement and performance.
 </li>
 </ul>
</div>

Manager – Order Management & Aftersales Services

Nysonian

<div><h1 class="jobSectionHeader">About the job</h1>
<h2 class="jobSectionHeader">Company Overview</h2>
At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
From luxury travel to fitness and wellness, our portfolio is growing fast:
<ul><li>NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style 
</li><li>
FLO Pilates &mdash; the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere 
</li><li>
REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all</li></ul> 
Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning&mdash;this is a chance to shape brands that will define the next decade. 
<h2 class="jobSectionHeader">Position Overview</h2>
We are looking for an experienced and proactive Manager &ndash; Order Management &amp; Aftersales Services to oversee the seamless flow of operations between warehouses, customer support, and internal data systems. This role is responsible for managing the full order lifecycle and aftersales processes, ensuring customer queries are resolved promptly, and driving operational efficiency. The manager will act as the bridge between customer-facing teams and backend operations, while leading a team to deliver consistent service excellence.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<h4 class="jobSectionHeader">Order Management &amp; Aftersales Services</h4>
<ul><li>Oversee the end-to-end order lifecycle from placement to delivery, ensuring accuracy and timeliness. 
</li><li>
Lead aftersales functions, including returns, exchanges, refunds, and warranty support, ensuring compliance with SLAs and policies. 
</li><li>
Collaborate with warehouses, logistics partners, and operations teams to resolve delivery and fulfillment issues. 
</li><li>
Ensure customer support teams have accurate, real-time information to handle customer interactions. 
</li></ul>
<h4 class="jobSectionHeader">Cross-Functional Query Resolution</h4>
<ul><li>Act as the central escalation point for customer support and operations queries. 
</li><li>
Assign and resolve issues by directing them to the appropriate team (warehouse, logistics, operations, support). 
</li><li>
Track query resolution timelines and drive root-cause analysis for recurring issues. 
</li></ul>
<h4 class="jobSectionHeader">Data Flow &amp; Insights</h4>
<ul><li>Own the data exchange between customer support and operations &mdash; ensuring accurate reporting of issues, escalations, and resolutions. 
</li><li>
Analyze operational and aftersales data to highlight trends, pain points, and process gaps. 
</li><li>
Provide actionable insights to leadership to enhance customer experience and efficiency. 
</li></ul>
<h4 class="jobSectionHeader">Leadership &amp; Team Management</h4>
<ul><li>Lead, mentor, and develop a team of order management and aftersales specialists. 
</li><li>
Build a culture of accountability, collaboration, and customer-first thinking. 
</li><li>
Train teams on updated SOPs, escalation protocols, and customer handling best practices. 
</li><li>
Ensure high performance through clear goal setting, continuous feedback, and performance reviews. 
</li></ul>
<h4 class="jobSectionHeader">Process &amp; System Improvements</h4>
<ul><li>Partner with tech teams to enhance OMS, CRM, and warehouse systems for better query handling and visibility. 
</li><li>
Implement process automation and SOPs to minimize escalations and reduce manual intervention. 
</li><li>
Continuously refine policies to balance customer satisfaction with operational efficiency. 
</li></ul>
<h2 class="jobSectionHeader">Key Requirements</h2>
<ul><li>Bachelor's degree in Business, Operations, Supply Chain, or related field; MBA preferred. 
</li><li>
6&ndash;10 years of experience in e-commerce order management, aftersales services, or operations, with at least 3 years in a leadership role. 
</li><li>
Strong understanding of warehousing, logistics, customer support operations, and OMS/CRM systems. 
</li><li>
Proven leadership skills with the ability to manage, coach, and inspire cross-functional teams. 
</li><li>
Analytical mindset with strong problem-solving skills. 
</li><li>
Excellent communication and interpersonal skills for managing internal and external stakeholders. 
</li></ul>
<h2 class="jobSectionHeader">Performance Indicators (KPIs)</h2>
<ul><li>Query resolution turnaround time (TAT) and SLA adherence. 
</li><li>
Accuracy of data flow between operations and customer support. 
</li><li>
Aftersales resolution rate (returns, refunds, exchanges). 
</li><li>
Customer satisfaction scores (CSAT, NPS). 
</li><li>
Reduction in repeat escalations. 
</li><li>
Team engagement and performance.</li></ul></div>

Trade and Projects

we are seeking a detail-oriented and proactive Assistant Manager &ndash; Finance to oversee the financial operations of our Projects. The ideal candidate will manage daily banking activities, cash handling, vendor billing, receivables/payables, and ensure compliance with organizational and tax policies. This role requires a high level of accuracy, financial discipline.Key Responsibilities<ul><li>Manage daily bank transactions, reconciliations, and fund transfers (IBFT, TT, RTGS).</li><li>Maintain cashbook and petty cash registers for both site and head office.</li><li>Prepare and verify payment/receipt vouchers aligned with approved budget heads.</li><li>Process and record vendor invoices and prepare Client invoices as per contractual terms.</li><li>Track and follow up on Client receivables; maintain an up-to-date dues tracker.</li><li>Handle payments (cheque/online) after approval from PD/Head Office.</li><li>Maintain organized document filing&mdash;both physical and digital.</li><li>Prepare daily and weekly financial reports, including cash position, expenses, and KPIs.</li><li>Conduct bank reconciliation, ledger reviews, and ensure audit readiness.</li><li>Monitor inventory and GRN reconciliation with store/warehouse teams.</li><li>Ensure all financial documents are tax-compliant (GST, NTN, WHT) and report any discrepancies.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Accounting, Commerce, or Business Administration.</li><li>Minimum 5-7 years of experience in project or construction finance.</li><li>Strong command of MS Excel and accounting software (e.g., ERP, QuickBooks).</li><li>Excellent understanding of banking operations, reconciliation, and compliance.</li><li>Detail-oriented, with strong analytical and organizational skills.</li><li>Ability to coordinate effectively between project sites and head office.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Assistant Manager – Finance

Zong CMPak Ltd

<div>
 
 
 Job Purpose
 
 :
 
 <ol>
 <li>
 The Assistant Manager &ndash; DBA will be responsible for ensuring the 24x7 availability, performance, and security of the enterprise database environment supporting mission-critical applications. This role will serve as a senior technical resource and advisor to project teams, providing expertise in database administration, architecture, performance optimization, and best-practice maintenance.
 </li>
 </ol>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ol>
 <li>
 Administer, install, migrate, and upgrade Oracle, MySQL, PostgreSQL, and SQL Server databases.
 </li>
 <li>
 Manage and optimize database maintenance activities, including backups, indexing, integrity checks, and consistency verification.
 </li>
 <li>
 Monitor database systems to ensure high availability, reliability, and error-free operations.
 </li>
 <li>
 Diagnose and resolve complex performance issues, including debugging stored procedures, triggers, and packages.
 </li>
 <li>
 Provide operational support to developers, operations teams, and data warehouse teams.
 </li>
 <li>
 Implement database lifecycle management strategies, including archiving, compression, and capacity planning.
 </li>
 <li>
 Perform physical and logical backups, RMAN scripting, restores, and disaster recovery operations.
 </li>
 <li>
 Configure, administer, and manage Disaster Recovery (DR) environments using technologies such as Oracle Data Guard (ODG), Log Shipping, MySQL/PostgreSQL replication, or cluster-based solutions to ensure business continuity.
 </li>
 <li>
 Deploy and manage Oracle RAC 12c/19c with ASM, ensuring scalability and resilience.
 </li>
 <li>
 Apply security patching, bug fixes, and best practices for database security and compliance.
 </li>
 <li>
 Design and implement high-availability and replication solutions such as Oracle Data Guard, InnoDB Cluster, Patroni, and SQL Server Always-On.
 </li>
 <li>
 Lead initiatives for database upgrades, large-scale migrations, and performance enhancements.
 </li>
 <li>
 Coordinate with vendors for support, licensing, and technology adoption.
 </li>
 <li>
 Utilize tools such as Oracle Enterprise Manager Grid and VERITAS NetBackup for monitoring and backup management.
 </li>
 <li>
 Contribute to database architecture planning, middleware integration, and infrastructure optimization.
 </li>
 <li>
 Prepare and deliver comprehensive documentation, technical presentations, and RFPs in support of projects and management initiatives.
 </li>
 </ol>
 
 
 
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 
 Education
 
 :
 
 <ol>
 <li>
 Should have Bachelor&rsquo;s Degree / Equivalent, preferably in Computer Sciences / Engineering.
 </li>
 </ol>
 
 Work Experience:
 
 <ol>
 <li>
 Should have 5+ years of experience in database administration, engineering, or architecture.
 </li>
 <li>
 Should have experience in the telecom sector or handling large-scale, high-transaction databases is a plus.
 </li>
 </ol>
 
 
 Skills &ndash; Generic:
 
 
 <ol>
 <li>
 Self-driven, structured, and solution-oriented with a strong focus on deliverables.
 </li>
 <li>
 Excellent analytical, troubleshooting, and performance-tuning skills.
 </li>
 <li>
 Self-motivated, organized, and focused on achieving results.
 </li>
 <li>
 Strong analytical, troubleshooting, and performance-tuning abilities.
 </li>
 <li>
 Good interpersonal and communication skills with proficiency in English.
 </li>
 <li>
 Ability to build trust, encourage teamwork, and work effectively with cross-functional teams.
 </li>
 <li>
 Able to work under pressure and meet deadlines while maintaining quality.
 </li>
 </ol>
 
 
 Skills &ndash; Job Specific
 
 :
 
 <ol>
 <li>
 Strong in Oracle Database administration (Standalone &amp; Cluster).
 </li>
 <li>
 Solid experience with Oracle RAC, ASM, and Data Guard.
 </li>
 <li>
 Hands-on with MySQL, PostgreSQL, and SQL Server.
 </li>
 <li>
 Good knowledge of Linux/Solaris administration.
 </li>
 <li>
 Skilled in Oracle Enterprise Manager Grid.
 </li>
 <li>
 Strong in performance tuning and troubleshooting.
 </li>
 <li>
 Good knowledge of backup and recovery using RMAN and VERITAS NetBackup.
 </li>
 <li>
 Skilled in Data Guard, Log Shipping, MySQL/Postgres replication, InnoDB Cluster, Patroni, and Always-On.
 </li>
 </ol>
</div>

Assistant Manager IT - DBA

Explore 559+ Manager warehouse operations in Islamabad this October. Find roles across top companies and apply now to boost your career.

559 manager warehouse operations jobs IN Islamabad

Manager - Warehouse Operations

Manager Finished Goods Store-Pharmaceutical Industry

Retail Operation Manager

Manager – Order Management & Aftersales Services

Manager – Order Management & Aftersales Services

Assistant Manager – Finance

Assistant Manager IT - DBA