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Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

The Warehouse Gym

<b>Overview </b><br> <p> </p>
<p>We re looking for a welcoming, customer-focused individual to join us as our next Receptionist/ Sales Associates.</p>
<p>You ll be the first friendly face our members see   assisting with enquiries, creating a great front desk experience, and ensuring our community feels supported every step of the way.</p>
<p>You ll also play a key role in growing our membership base   from engaging walk-ins and following up on leads to renewing memberships and introducing new members to everything we offer.</p>
<p>If you ve got a positive attitude, a passion for fitness, and at least a year of experience in sales or customer service, we d love to hear from you.</p>
<p> </p> 
 <div><b>
 Responsibilities &amp; Qualifications <br> </b><p> <strong>Duties &amp; Responsibilities include, but not limited to;</strong> </p>
<ul> <li>Greeting all members and visitors with warmth, professionalism, and energy</li> <li>Managing front desk operations including phone, email, and in-person enquiries</li> <li>Assisting existing members with bookings, account queries, and general support</li> <li>Delivering engaging tours for prospective members and explain membership options clearly</li> <li>Driving membership sales through walk-ins, outbound calls, follow-ups, and referrals</li> <li>Processing new memberships and renewals with accuracy and efficiency</li> <li>Supporting the onboarding of new members, ensuring a smooth and welcoming start</li> <li>Maintaining a tidy, organised, and inviting reception area</li> <li>Handling transactions, system updates, and membership paperwork</li> <li>Collaborating with the team to achieve monthly membership and customer service targets</li> </ul> </div>
 <div><b>
 Experience Required <br> </b><ul> <li>Minimum 2 Years of experience in a sales, customer service, or a front desk role</li> <li>Strong interpersonal skills with a warm and approachable manner</li> <li>Confidence in engaging with people from all backgrounds</li> <li>Sales-minded with a proactive attitude towards meeting and exceeding targets</li> <li>Organised and detail-oriented with good admin and computer skills</li> <li>Comfortable handling multiple tasks in a fast-paced environment</li> <li>A passion for health and fitness is a big plus</li> <li>Flexible with working hours, including evenings and weekends as needed</li> <li>Team player who thrives in a supportive, energetic work</li> <li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li> <li>Experience with CRM or member management software</li> <li>Familiarity with point-of-sale (POS) systems:</li> <li>Comfortable using online booking/scheduling platforms</li> <li>Skilled in email and team communication tools: Proficient in using email and messaging platforms. </li> </ul></div>

Front of House Membership Specialist

Client of Ten Group - EMEA

<p> </p> <p> <strong> We are looking for a professional, motivated and committed Lifestyle Manager in the area of Luxury Lifestyle Management. </strong> </p> <p>You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in the UAE, and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. </p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.</li> <li>Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).</li> <li>Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.</li> <li>Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.</li> <li>To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.</li> <li>To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly</li> <li>To maintain high standards of service and communication with the member throughout the request/member journey</li> <li>To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes</li> <li>To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.</li> <li>To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option</li> </ul>

Lifestyle Manager - Arabic & French Speaking - Dubai

Fit n Glam

<p>- Studio Service Associates should ensure that all roles and responsibilities are carried out in a professional and timeous manner to the best of their ability.</p><p>- Studio Service Associates will be responsible for the general maintenance and cleaning of the facility. This will involve lifting of heavier gym equipment and therefore require the person to be physically fit for this role.</p><p>- Clients should be treated with utmost respect at all times and should never raise their voices to another person.</p><p>- All maintenance issues to be reported by the Associates and team leader to the Fitness manager as soon issues arise in order to ensure a quick turn around time.</p><p>- Service Associates to make sure they submit their stock check weekly. Monthly stock orders must be submitted to the Fitness manager at the end of each month for approval before ordering.</p><p>- setup of studios as instructed by the Fitness manager</p><p>-</p><p>Job Type: Full-time</p><p>Pay: AED2,700.00 per month</p>

Member Service team - Female

<p><strong>Responsibilities</strong></p><ul><li>Directly or indirectly participate in the preparation and improvement of ITSM process, policies, procedures, and guidelines</li><li>Support the Service Manager to ensure the process and its policies, procedures, and guidelines are in place and being followed</li><li>Train and encourage the team to follow all policies, procedures, and ITIL standards</li><li>Ensure there is an integrated approach to all other ITIL processes and functions</li><li>Manage the end to end Service Management lifecycle effectively and efficiently in day-to-day operations</li><li>Conduct impact analysis and perform change assessment, run CAB, PAB, Root Cause Analysis (RCA), and major incident management</li><li>Conduct and verify Post Implementation Reviews (PIR), investigating issues arising from a change implementation</li><li>Track and report issues, incidents, problems, and unauthorized changes</li><li>Provide templates and guidance for the authorization of changes, and supply the other IT Service Management processes with information on planned and ongoing changes.</li><li>Ensure that stakeholders are kept up to date on process changes</li><li>Work with service owners and other process managers to ensure the smooth running of services</li><li>Ensure operational documentation meets completeness and quality standards</li><li>Create, review and update Service Management Process documents.</li><li>Conduct Service Reviews for internal and external clients</li><li>Recommend as well as take ownership of process automation initiatives to eliminate recurring patterns.</li><li>Monitor and review KPIs and SLAs for ITSM processes, performing trend analysis in line with agreed metrics.</li><li>Prepare and deliver monthly reports to clients, highlighting key performance insights, improvement areas, and actionable recommendations to drive continuous service excellence.</li><li>Leverage creative thinking and design principles to develop visually impactful presentations and reports tailored for leadership and clients to effectively communicate key insights and performance trends that enable data-driven, strategic decision-making</li><li>Conduct detailed business requirement analysis &amp; collaborate with stakeholders to analyze, validate, document business requirements, translating them into structured inputs that guide IT service design, onboarding, and continuous improvement in alignment with business goals and ITSM best practices.</li></ul><p><strong>Qualifications</strong></p><ul><li>ITIL v4 Foundation</li><li>ITIL v4 Practice Manager Certifications</li><li>Microsoft Asure Fundamentals</li></ul>

Senior Specialist - Service Management

<p>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</p><p>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</p><p>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</p><p>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</p><p>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</p><p>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</p><p>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</p><p>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</p>

Ten Lifestyle Group

<p></p><div><p><b>We are looking for a professional, motivated and committed Lifestyle Manager in the area of Luxury Lifestyle Management.</b></p><p>
You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in the UAE, and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.</p><p><b>
Key Responsibilities</b></p><ul>
<li>
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.</li>
<li>Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).</li>
<li>Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.</li>
<li>Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.</li>
<li>To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.</li>
<li>To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly</li>
<li>To maintain high standards of service and communication with the member throughout the request/member journey</li>
<li>To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes</li>
<li>To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.</li>
<li>To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option</li>
</ul><p><b>
Requirements</b></p><p><b>
EDUCATION/EXPERIENCE:</b></p><ul>
<li>
<b>Fluency in English, Arabic and French is required</b>. Excellent written &amp; oral communication is a MUST. Please be prepared to take language test in any language you mention as a skill.</li>
<li>Having local knowledge of news &amp; events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector &ndash; such as firsthand experience booking flights, hotels and have confident to make other travel reservations</li>
<li>Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center</li>
<li>An understanding of the luxury lifestyle and affluent customers</li>
<li>Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time</li>
<li>Exceptional attention to details</li>
<li>Reactive problem solving</li>
<li>Ability to work with tight deadlines and under pressure</li>
<li>Strong online research skills &lsquo;Can-Do&rsquo; and positive attitude</li>
<li>Passionate about customer service and sharing local tips</li>
<li>Strong work ethics</li>
<li>Are available on a full-time basis</li>
<li>Only candidates who are fluent in Arabic and French currently based in the UAE will be considered.</li>
</ul><p><b>
Shift Patterns</b></p><p>
Rotational shifts 5 days a week example either Tuesday - Saturday / or Sunday - Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview.</p><p></p><p><b>
Guidelines for Hybrid/Home Office option:</b></p><ul>
<li>
Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.</li>
<li>A secure home office at your confirmed address, free from background noise or other distractions</li>
<li>Internet service must meet minimum requirements and minimum speed check must be complete</li>
</ul><p><b>
Benefits</b></p><p>
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.</p><p><b>
All our employees also enjoy a range of benefits:</b></p><ul>
<li>
A competitive salary will be offered depending on experience plus performance related bonus</li>
<li>Offer flexible work arrangements including Hybrid work possibilities</li>
<li>Annual Leave of 22 days per annum and an additional 3 extra days of annual leave in third year.</li>
<li>One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave</li>
<li>Lucrative Ten Loyalty Rewards program</li>
<li>Remote Working Holidays - Travel and Work for up to 4 weeks per year!</li>
<li>Access to lots of great travel and entertainment discounts as our clients members would!</li>
<li>Be part of a our global, dynamic and inclusive Team, with diversity at its core.</li>
<li>Possibility of growth within a dynamic and international company</li>
</ul><p><b>
Who Are We</b></p><p>
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.</p><p>
Ten&rsquo;s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.</p><p>
At Ten, you&rsquo;ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.</p><p>
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/</p><p><b>
Commitment to Diversity</b></p><p>
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.</p><p><b>
&ldquo;Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.&rdquo;</b></p></div>

Explore 6006+ Member service specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

6006 member service specialist jobs IN Dubai United Arab Emirates

Customer Service Specialist ME

Front of House Membership Specialist

Lifestyle Manager - Arabic & French Speaking - Dubai

Member Service team - Female

Senior Specialist - Service Management

Customer Service Specialist ME

Lifestyle Manager - Arabic & French Speaking - Dubai