merchant account manager

careem

About the team 
The Shops team at Careem is on a mission to reinvent the way people shop across the region. We are building a one-stop-shop experience for groceries, convenience, and more, enabled by a seamless app interface and lightning-fast delivery. Based in Dubai, the UAE Shops team is a fast-moving, entrepreneurial group focused on delighting customers, supporting partners, and driving innovation.
About the role 
As an Account Manager for Shops, you will play a pivotal role in growing and nurturing our merchant relationships. You will be responsible for end-to-end account management, ensuring merchant success, performance, and satisfaction. This role requires strong relationship-building skills, analytical capabilities, and a proactive, problem-solving mindset.
What you ll do
<ul>
<li>Manage and grow relationships with key merchants and partners within the Shops vertical.</li>
<li>Act as the main point of contact for merchant partners, ensuring consistent alignment and support.</li>
<li>Monitor and drive merchant performance through data analysis, regular reviews, and action plans.</li>
<li>Identify upsell opportunities, including marketing collaborations and product adoption.</li>
<li>Troubleshoot operational or commercial issues and align with internal cross-functional teams to resolve them.</li>
<li>Ensure contractual and SLA compliance, tracking deliverables and outcomes.</li>
<li>Conduct regular business reviews with partners to discuss performance, growth opportunities, and feedback.</li></ul>

Account Manager - Shops

Fresha

<div> Key accountabilities <ul> <ul> <li>Serve as a lead point of contact for merchants on all account management activities</li> <li>Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption</li> <li>Optimize listing content and availability competitiveness on the marketplace to maximize conversions</li> <li>Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts</li> <li>Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn</li> <li>Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.</li> <li>Contribute to the development of new product features by collating merchant feedback received</li> <li>Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants</li> <div> </div> </ul> </ul> </div>

Account Manager

Checkout.com

<div>Company Description
We&rsquo;re Checkout.com &ndash; you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere &ndash; but London is our HQ. Wherever our people work their magic, they&rsquo;re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn&rsquo;t just another job; it&rsquo;s a career-defining opportunity to build the future of fintech.
Job Description
Checkout.com is actively looking for an enthusiastic and inventive Client Relationship Officer (Growth Accounts) to nurture and maintain long-term relationships with our clients&rsquo; accounts, merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.
The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.
How you&rsquo;ll make an impact<ul><li>
Grow a portfolio of existing merchants by identifying expansion opportunities, cross/upselling Checkout&rsquo;s value add services.</li><li>
Crafting merchant specific account development plans</li><li>
Building high touch, consultative and positive relationships with our merchants through regular and open communications</li><li>
Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.</li><li>
Price negotiation by working closely with Pricing Team to determine the best outcome for Checkout and merchant</li><li>
Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce</li><li>
Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants&rsquo; needs</li><li>
Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience</li></ul>
What we&rsquo;re looking for<ul><li>
1+ years experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience</li><li>
Outstanding analytical skills</li><li>
Good knowledge of today&rsquo;s major e-commerce and payments technologies, players, and major up-and-coming trends</li><li>
Customer-focused and able to establish a robust relationship with the assigned customer base</li><li>
Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently</li><li>
Exceptional communication and negotiation skills</li><li>
Degree educated or equivalent</li></ul>
Bring all of you to work
We create the conditions for high performers to thrive &ndash; through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you&rsquo;ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It&rsquo;s a place where ambition gets met with opportunity &ndash; and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you&rsquo;re ready to grow and make a difference, you&rsquo;ll be right at home here.
It&rsquo;s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. 
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it&rsquo;s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram</div>

Associate, Account Management

OMNISPAY PAYMENT SERVICES LLC

At Omnispay Our Mission: Optimize CashflowCashflow is the lifeblood of any SME. We&#x27;re on a mission to help small businesses optimize their Accounts Receivable, Accounts Payable, and access to credit - the three critical pillars of healthy business finances.Ensure faster inflow of funds and reduce collection delays.Streamline outgoing payments to maintain healthy vendor relationships.Enable timely access to credit tailored for small business needs. Be part of our high-energy sales team as we grow across the region!<ul><li>What You Will Do (Responsibilities)</li><li>Pitch & close new merchant accounts</li><li>Explain Omnispay’s payment solutions</li><li>Support onboarding & first transactions</li><li>Identify growth opportunities</li><li>Represent us at events & business hubs</li></ul>

Sales Specialist

Nomod

As an Account Manager you will:
<ul>
<li>Retain and grow merchant accounts by driving adoption of Nomod s payment solutions and increasing processed payment volumes. Regularly look for referrals for other businesses and onboard the referrals as well.</li>
<li>Cross-sell and upsell Nomod s wider ecosystem - from payment links and in-person payments to Membership, Payment Gateway, Store, Catalogue, etc.</li>
<li>Act as the merchant s advocate within Nomod, liaising with the risk, engineering, operations, and product teams to resolve issues, streamline onboarding, and mitigate disputes/chargebacks.</li>
<li>Own the relationship: build trust with decision makers through regular account reviews, in-person meetings, and performance insights.</li>
<li>Drive merchant success metrics such as retention rate, volume growth, and adoption of additional Nomod features.</li>
<li>Provide training and support to ensure merchants teams are confident using Nomod day-to-day.</li>
<li>Gather and relay feedback from merchants to help shape product roadmap and operational improvements.</li>
<li>Identify churn risks early and take proactive steps to safeguard account health.</li>
</ul>
What we d like
<ul>
<li>Proven experience in account management, relationship management, or customer success within payments, fintech, SaaS, or any similar merchant facing roles.</li>
<li>Strong commercial mindset - you understand how to grow accounts, spot upsell opportunities, and handle negotiations.</li>
<li>Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.</li>
<li>A problem-solver who thrives in fast-paced, high-growth environments.</li>
<li>Familiar with the UAE market and business landscape.</li>
<li>UAE driving license required (role includes in-person merchant visits).</li>
<li>Data-driven with the ability to analyze account performance and present actionable insights.</li>
<li>Native Malayalam and professional English fluency required.</li>
<li>Comfortable working in a remote, distributed team.</li>
</ul>
Nice to have
<ul>
<li>Prior experience at a high-growth startup or at an established fintech firm.</li>
<li>Fluency in other languages in addition to English and Malayalam, including Arabic, Hindi, or Urdu.</li>
</ul>

Client of James Douglas Middle East

Key Responsibilities
Strategic Leadership
<ul>
 <li>Define and execute the merchant acquiring strategy aligned with overall acquiring business objectives.</li>
 <li>Drive P&amp;L ownership for merchant acquiring - covering POS, e-commerce, and omnichannel payment solutions.</li>
 <li>Identify and prioritize high-value industry segments and merchants across retail, hospitality, logistics, and digital commerce.</li>
 <li>Support the SVP in developing long-term roadmaps for acquiring expansion, profitability, and market share growth.</li>
</ul>
Business Development &amp; Partnerships
<ul>
 <li>Build and lead merchant sales and partnership teams across sectors and channels.</li>
 <li>Develop partnerships with banks, fintechs, PSPs, and card schemes to enhance product reach and economics.</li>
 <li>Drive merchant onboarding and retention programs supported by strong relationship management and analytics.</li>
</ul>
Product &amp; Operations
<ul>
 <li>Work with Product, Engineering, and Risk to launch new payment acceptance solutions -including softPOS, payment links, and APIs.</li>
 <li>Oversee merchant operations, including KYC, risk management, settlements, and dispute resolution.</li>
 <li>Enhance operational efficiency through automation, digital onboarding, and robust service governance.</li>
</ul>
Financial Management &amp; Governance
<ul>
 <li>Own the revenue and cost model for merchant acquiring and ensure healthy unit economics.</li>
 <li>Monitor performance metrics - volume growth, attrition, margin, uptime, and SLA compliance.</li>
 <li>Ensure adherence to regulatory, PCI DSS, AML, and scheme compliance requirements.</li>
</ul>
Leadership &amp; Collaboration
<ul>
 <li>Lead a high-performing team of key account managers, business development and partnership professionals.</li>
 <li>Collaborate closely with internal stakeholders across product, risk, finance, and compliance.</li>
 <li>Represent the merchant acquiring business in industry and partner forums.</li>
</ul>

Vice President - Acquiring Business

Halan - حالا

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 
 We are seeking a dedicated and results-oriented Partnerships Executive to join our expanding team. The ideal candidate will be responsible for identifying, acquiring, and managing merchant partners to support the company&rsquo;s growth objectives. This role involves developing long-term partnerships, ensuring effective collaboration between stakeholders, and driving strong commercial performance.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 
 <li>
 
 Identify, approach, and secure new merchant partners across assigned sectors.
 
 </li>
 
 <li>
 
 Develop and maintain long-term, productive relationships with existing merchant partners.
 
 </li>
 
 <li>
 
 Negotiate commercial terms and oversee all aspects of partnership onboarding.
 
 </li>
 
 <li>
 
 Provide merchants with guidance on consumer finance offerings and partnership solutions.
 
 </li>
 
 <li>
 
 Coordinate and support campaign activations, offers, and promotional initiatives to enhance performance.
 
 </li>
 
 <li>
 
 Monitor merchant activity and ensure achievement of sales, revenue, and activation targets.
 
 </li>
 
 <li>
 
 Act as the main point of contact for merchant support, inquiries, and issue resolution.
 
 </li>
 
 <li>
 
 Collaborate closely with internal teams including Marketing, Product, Risk, and Operations to deliver tailored solutions.
 
 </li>
 
 <li>
 
 Gather and communicate merchant feedback and market intelligence to support strategy enhancement.
 
 </li>
 
 <li>
 
 Prepare and present regular reports on merchant acquisition progress and performance metrics.
 
 </li>
 
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 
 <li>
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 
 </li>
 
 <li>
 
 1&ndash;3 years of experience in partnerships, business development, or account management (preferably in financial services, fintech, or retail).
 
 </li>
 
 <li>
 
 Strong negotiation and relationship management capabilities.
 
 </li>
 
 <li>
 
 Excellent communication, presentation, and stakeholder engagement skills.
 
 </li>
 
 <li>
 
 Analytical approach with strong attention to detail and commercial performance metrics.
 
 </li>
 
 <li>
 
 Ability to work effectively across functions and manage multiple priorities simultaneously.
 
 </li>
 </ul>
</div>

Partnerships Executive

Search 10000+ Merchant account manager jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 merchant account manager jobs NEAR_ME

Account Manager - Shops

Account Manager

Associate, Account Management

Sales Specialist

Account Manager

Vice President - Acquiring Business

Partnerships Executive