art director

head of operations & center of excellence Jobs in Cairo

head of operations & center of excellence

operations manager

senior art director

admin assistant - director of human resources Jobs in Cairo

admin assistant - director of human resources

operations director

TTEC

<div>
 Director of Sales Operations &ndash; Cairo, Egypt
 
 
 TTEC is currently seeking a Director of Sales Operations to join our delivery team in Cairo, Egypt. This is a new and strategically important role that will be responsible for scaling the outbound sales operation through performance, innovation, people and thought leadership. The successful candidate will be comfortable in building an executable strategic vision in partnership with our blue-chip client in a matrixed organization.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 The Director of Sales Operations and Growth Strategy owns the client relationship and sales operation in Cairo for multiple international accounts. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&amp;L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives.
 
 
 You will provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations, and helps evolve early stage ideas into future-growth initiatives.
 
 
 As the sales lead, you will be responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the clients, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials
 </li>
 <li>
 Manage day-to-day operations and deliverables
 </li>
 <li>
 Improve the key success metrics
 </li>
 <li>
 Develop a strong operating model to ensure rigor behind the below accountabilities:
 </li>
 <li>
 Revenue Forecasting accuracy
 </li>
 <li>
 Revenue and margin goals
 </li>
 <li>
 Client, customer, and Employee satisfaction scores
 </li>
 <li>
 Indirect below operational model
 </li>
 <li>
 Partner with the client on communication and changes and ensure that messaging reaches all employees.
 </li>
 <li>
 Developing sales teams and leaders
 </li>
 <li>
 Have a One TTEC mindset &ndash; bring all support teams together to ensure alignment implementation of the site strategy
 
 
 
 </li>
 </ul>
 
 The Skills You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 An ability to lead and partner successfully with teams, management and client
 </li>
 <li>
 An ability and a system to deliver multiple, complex, on&hyphen;going tasks and projects
 </li>
 <li>
 A high level of integrity, judgment and follow through
 </li>
 <li>
 A strong track-record in coaching, people, and leadership skills
 </li>
 <li>
 An ability to execute and maintain best in class Sales methodology practices
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Data driven decision making skills
 </li>
 <li>
 Strong analytical, verbal and written communications skills
 </li>
 <li>
 Technology acumen and reporting
 </li>
 <li>
 An ability to drive innovation to accelerate business growth
 </li>
 <li>
 A solution orientated approach to problem solving
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Strong experience in sales operations management ideally within a BPO call center
 </li>
 <li>
 People management experience with proven record of success
 </li>
 <li>
 Experience in building executive relationships with internal and external stakeholders
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Variable incentive bonus plan
 </li>
 <li>
 Global career mobility
 </li>
 <li>
 Employee recognition programs
 </li>
 <li>
 Professional development
 </li>
 <li>
 State of the art technology which allows for seamless global connectivity
 </li>
 <li>
 Rich wellness program and health incentives
 
 
 
 </li>
 </ul>
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Director Sales Operations

Emerson

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 The Area Director would provide Leadership to Egypt, Libya &amp; Sudan Organization for Emerson; Incumbent will be responsible to meet or exceed both the agreed short- and long-term Orders, Sales and Profit targets for the territory. Incumbent will also be responsible for building and developing a strong local organization that can provide balanced growth across our business groups. The person will need to develop and implement a successful business strategy for Egypt, Libya &amp; Sudan Area which is consistent with the overall strategy and objectives of Emerson, Africa
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 <ul>
 <li>
 Own the development and implementation of the strategic plan for the Egypt, Libya &amp; Sudan Area.
 </li>
 <li>
 Set and handle objectives for product lines and sales teams to achieve volume, discount, and growth targets.
 </li>
 <li>
 Provide strategic and administrative leadership across sales, marketing, and service activities, including project pricing decisions.
 </li>
 <li>
 Provide leadership to all sales and service employees in Egypt for personal and business development, including leading organization review and organization development processes. Direct and handle headcount development within agreed budgets.
 </li>
 <li>
 Provide mentorship to local business partners, develop joint strategic plans, and ensure strategic alignment for improved growth.
 </li>
 <li>
 Understand customer needs and industry trends, facilitating rapid changes to address these needs.
 </li>
 <li>
 Represent Emerson at a senior level with customers and peer organizations.
 </li>
 <li>
 Build awareness of Emerson&rsquo;s capabilities among major customer organizations.
 </li>
 <li>
 Fulfill roles as Health and Safety responsible person, and Data protection Compliance Officer for Emerson Egypt.
 </li>
 <li>
 Additional statutory director duties.
 </li>
 <li>
 Adhere to Health, Safety &amp; Environment policies as laid by the organization.
 
 
 </li>
 </ul>
 
 Who You Are?
 
 
 
 <ul>
 <li>
 Experience in a Senior Leadership role
 </li>
 <li>
 Validated skills in business and financial management
 </li>
 <li>
 Experience in supervising or managing a team
 
 
 </li>
 </ul>
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 BSc or MSc Degree Engineering Degree
 </li>
 <li>
 10 - 20 years of proven experience
 </li>
 <li>
 Regional travel will be required, both Internal and External
 
 
 </li>
 </ul>
 
 Preferred Qualifications That Set You Apart:
 
 
 
 <ul>
 <li>
 Experience within a similar industry
 </li>
 <li>
 Excellent written and spoken English and Arabic is essential.
 
 
 </li>
 </ul>
 
 Our Culture &amp; Commitment to You:
 
 
 
 We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family&rsquo;s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
 
 
 At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.
 
 
 The philosophy is fundamental to living our company&rsquo;s values and our responsibility to leave the world in a better place. Learn more about our Culture &amp; Values and about Diversity, Equity, &amp; Inclusion at Emerson.
 
 
 Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training
</div>

Area Director - Egypt, Libya and Sudan

Bdjobs.com

<div>
 
 
 SAE-A BANGLADESH LIMITED
 
 is looking for
 
 Head of Operation
 
 
 
 
 
 
 
 Job Description / Responsibility
 
 
 
 
 JOB DETAILS:
 
 
 
 SAE-A Trading Co., Ltd is a Garments manufacturing company based in South Korea Operating as manufacturing company in Indonesia, Vietnam, Guatemala, Nicaragua, Haiti, and Costa Rica &amp; operating with office in more than 30 countries all over the world.
 
 
 SAE-A is looking for an ideal candidate for the position of Head of Operation (Factory In-charge) in Egypt.
 
 
 
 Industry Context
 
 
 
 
 Company Type:
 
 Large-scale export-oriented conglomerate in garments, textiles, RMG, and composite manufacturing.
 
 
 
 Job Summary:
 
 
 
 Reporting directly to the Chairman/Managing Director, the General Manager &ndash; Production will be responsible for
 
 end-to-end production leadership
 
 across all units. This role requires a
 
 hands-on, floor-driven leader
 
 who can balance strict discipline with approachable management. The GM will directly oversee production planning, execution, line balancing, mechanics, and quality control to ensure shipment deadlines, buyer compliance, and operational efficiency are consistently achieved.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Production Leadership &amp; Execution
 
 
 <ul>
 <li>
 Lead and manage Sewing, Cutting, Finishing, and Mechanics functions to achieve daily, weekly, and monthly production targets
 </li>
 <li>
 Drive line balancing, floor discipline, and bottleneck elimination through real-time decision-making
 </li>
 <li>
 Ensure high levels of efficiency, quality, and timely delivery aligned with buyer requirements
 </li>
 <li>
 Monitor machinery maintenance, utilization, and coordinate preventive measures with Mechanics team
 </li>
 </ul>
 
 
 Planning &amp; Coordination:
 
 
 <ul>
 <li>
 Collaborate with Merchandising, IE, and Planning teams for smooth execution of production plans
 </li>
 <li>
 Ensure proper manpower allocation, skill development, and training initiatives
 </li>
 <li>
 Oversee production cost optimization while meeting strict shipment deadlines
 </li>
 </ul>
 
 
 Compliance &amp; Quality Standards:
 
 
 <ul>
 <li>
 Maintain buyer compliance with all standards.
 </li>
 <li>
 Enforce health, safety, and environmental standards on the production floor.
 </li>
 <li>
 Ensure strict adherence to quality protocols and minimize rework/rejection rates.
 </li>
 </ul>
 
 
 People Leadership:
 
 
 <ul>
 <li>
 Provide firm yet approachable leadership, discipline with team motivation
 </li>
 <li>
 Lead, supervise, and mentor AGMs, Managers, Supervisors, and Mechanics team heads
 </li>
 <li>
 Foster a culture of accountability, performance, and teamwork across production units
 </li>
 <li>
 Show a balance between being firm/strict and approachable/friendly in leadership style
 </li>
 </ul>
 
 
 Reporting &amp; Control:
 
 
 <ul>
 <li>
 Prepare and present daily/weekly/monthly production reports to top management
 </li>
 <li>
 Track and monitor key KPIs such as Efficiency, On-Time Shipment (OTIF), and Defects per Hundred Units (DHU)
 </li>
 <li>
 Take immediate corrective actions in case of deviations or delays
 </li>
 </ul>
 
 
 Educational Requirements
 
 
 <ul>
 <li>
 Bachelor in Engineering (BEngg) in Textile Engineering
 </li>
 <li>
 Bachelor in Engineering (BEngg) in Industrial Eng &amp; Production
 </li>
 <li>
 Master of Business Administration (MBA)
 </li>
 </ul>
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 15 to 20 year(s)
 </li>
 <li>
 The applicants should have experience in the following business area(s):
 </li>
 <li>
 Garments
 </li>
 </ul>
 
 
 Additional Requirements
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 15 to 20 years (Bangladeshi, Sri Lankan, Indian with work experience in Bangladesh)
 </li>
 <li>
 The applicants should have experience in the following business areas: Head of operation in reputed Garments industry with sound knowledge of Production Planning execution, Quality Compliance management, Operational Efficiency etc.
 </li>
 </ul>
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 15&ndash;20 years of progressive experience in garments/RMG production management
 </li>
 <li>
 Minimum 5 years&rsquo; experience as Head of Operation in reputed garments industry
 </li>
 <li>
 Strong technical expertise in Sewing, Cutting, Finishing, and Mechanics operations
 </li>
 <li>
 Proven track record in large-scale woven/knit garments factories with international buyer exposure
 </li>
 <li>
 Hands-on leadership style, with the ability to operate directly on the production floor.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and floor management capabilities
 </li>
 <li>
 Deep knowledge of production efficiency, line balancing, and workforce management
 </li>
 <li>
 Sound understanding of machinery, maintenance, and mechanical operations
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to balance firmness with people-friendly leadership
 </li>
 <li>
 Proficiency in English, Bengali and Arabic(optional)
 </li>
 </ul>
 
 
 Job Location
 
 
 <ul>
 <li>
 Egypt
 </li>
 </ul>
 
 
</div>

Head of Operation (For SAE-A BANGLADESH LIMITED) - Job ID : 1407574

<div>
 
 Who We Are
 
 
 
 At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&amp;R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
 
 
 Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
 
 
 Do you thrive on driving business growth and building strong client relationships in the ever-evolving marketing landscape? Are you a strategic thinker with a passion for the transformative power of creativity and technology? If so, then this Business Director role at VML is for you!
 
 
 
 Who We're Looking For
 
 
 
 We are seeking a highly motivated and results-oriented Business Director to lead our growth initiatives. You will be responsible for developing and executing strategic plans to acquire new clients and expand our existing client base. As a key member of our leadership team, you will play a pivotal role in shaping the future of VML.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Develop and implement comprehensive business development strategies to achieve ambitious revenue targets.
 </li>
 <li>
 Identify and qualify new business opportunities through a combination of inbound and outbound marketing efforts. Leverage VML's strong reputation and network to open doors.
 </li>
 <li>
 Manage and utilize CRM systems for lead generation, nurturing, and conversion.
 </li>
 <li>
 Lead the agency's new business pitch process, crafting compelling presentations and proposals that showcase VML's unique capabilities and win clients over.
 </li>
 <li>
 Oversee client relationships, fostering strong partnerships and maximizing client satisfaction by understanding their evolving needs and exceeding expectations.
 </li>
 <li>
 Analyze marketing data and utilize insights to optimize acquisition efforts, ensuring VML stays ahead of the curve.
 </li>
 <li>
 Manage and motivate a team of marketing professionals, fostering a collaborative and results-oriented environment (if applicable).
 </li>
 <li>
 Stay abreast of industry trends and identify new marketing and sales methodologies, ensuring VML remains at the forefront of the industry.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Minimum 10+ years of experience in business development or a related field within the marketing and advertising industry.
 </li>
 <li>
 Proven track record of exceeding sales targets and achieving business growth in a competitive agency environment.
 </li>
 <li>
 Strong understanding of marketing principles, best practices, and the evolving digital landscape.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills with the ability to connect with a diverse range of clients and stakeholders.
 </li>
 <li>
 Ability to build and nurture strong relationships with clients and internal stakeholders.
 </li>
 <li>
 Analytical mind with a data-driven approach to decision making and a passion for leveraging data to inform strategies.
 </li>
 <li>
 Proficiency in CRM systems and marketing analytics tools.
 </li>
 <li>
 Experience leading and motivating a team (if applicable).
 
 
 </li>
 </ul>
 We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we&rsquo;ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
 
 
 WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
 
 
 VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
 
 
 When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
 
 
</div>

Business Director

<div>
 
 Job Description
 
 
 
 
 Are you a detail-oriented professional with a passion for organization, teamwork, and supporting operations? NOV is looking for an Operations Administrator to join our team in Cairo to provide essential administrative and operational support to ensure smooth business activities across the unit.
 
 
 
 As an Operations Administrator, you&rsquo;ll be the backbone of our daily operations.
 
 Your responsibilities will include:
 
 
 
 <ul>
 <li>
 Coordinating site and rig visits with Service Managers, Field Engineers, and customers.
 </li>
 <li>
 Maintaining personnel files with up-to-date certifications and travel passes.
 </li>
 <li>
 Tracking jobs and generating accurate reports for service, rental, and billing processes.
 </li>
 <li>
 Following up with customers on purchase and service orders.
 </li>
 <li>
 Monitoring contracts and renewal dates, preparing monthly revenue and expenditure reports, and consolidating HSE reporting.
 </li>
 <li>
 Supporting event planning, including corporate meetings, conferences, trainings, and regional trade shows.
 </li>
 <li>
 Managing administrative tasks such as timesheets, travel arrangements, visas, vendor coordination, and office supplies.
 </li>
 <li>
 Ensuring supplier invoices are accurate before finance processing.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 A recognized degree (essential).
 </li>
 <li>
 3&ndash;10 years&rsquo; experience in a similar operations/administration role.
 </li>
 <li>
 Strong Microsoft Office and ERP system skills.
 </li>
 <li>
 Excellent interpersonal, written, and spoken English communication.
 </li>
 <li>
 A proactive, positive team player who thrives under pressure and can juggle multiple priorities.
 </li>
 <li>
 Self-driven, detail-focused, and able to work independently when needed.
 
 
 </li>
 </ul>
 
 Why Join NOV?
 
 
 
 At NOV, you&rsquo;ll be part of a global team that values innovation, collaboration, and growth. We&rsquo;ll support you with opportunities to expand your skills, work on impactful projects, and make a difference in our operations every day.
 
 
 
 About Us
 
 
 
 Every day, the oil and gas industry&rsquo;s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
 
 
 
 We Power the Industry that Powers the World
 
 
 
 Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success&mdash;now and in the future.
 
 
 
 Global Family
 
 
 
 We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
 
 
 
 Purposeful Innovation
 
 
 
 Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
 
 
 
 Service Above All
 
 
 
 This drives us to anticipate our customers&rsquo; needs and work with them to deliver the finest products and services on time and on budget.
 
 
 
 About The Team
 
 
 
 
 Corporate
 
 
 
 Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
</div>

Operation Administrator

AFFSQUARE

<div>
 
 
 AFFSQUARE
 
 is a performance marketing agency driven by technology, data, and results. We specialize in helping businesses accelerate growth through advanced digital marketing strategies and proprietary tech solutions.
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a highly organized, proactive, and detail-oriented professional to join our team as an Operations Manager &amp; CEO Assistant. This hybrid role combines operational leadership with executive support, ensuring the smooth day-to-day running of the company while directly assisting the CEO with strategic and administrative tasks.
 
 
 The ideal candidate is a problem-solver with excellent communication skills, strong business
 
 
 acumen, and the ability to balance both strategic priorities and daily operational needs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operations Management
 
 
 <ul>
 <li>
 Oversee daily business operations, ensuring efficiency and alignment with company goals.
 </li>
 <li>
 Develop, implement, and optimize processes, policies, and systems to improve workflow.
 </li>
 <li>
 Coordinate with different departments to monitor performance, resolve bottlenecks, and maintain high productivity.
 </li>
 <li>
 Manage budgets, resources, and vendor relationships.
 </li>
 <li>
 Track and report on KPIs, performance metrics, and operational progress.
 </li>
 <li>
 Support HR functions, including recruitment, onboarding, and employee engagement.
 </li>
 </ul>
 
 
 
 
 
 CEO Assistance
 
 
 
 
 
 <ul>
 <li>
 Act as the right hand to the CEO, providing administrative and strategic support.
 </li>
 <li>
 Manage the CEO&rsquo;s calendar, meetings, travel, and communications.
 </li>
 <li>
 Prepare presentations, reports, and briefing materials for the CEO.
 </li>
 <li>
 Conduct research and provide insights to support decision-making.
 </li>
 <li>
 Handle confidential information with professionalism and discretion.
 </li>
 <li>
 Liaise between the CEO and internal/external stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 Proven experience in operations management, executive assistance, or a similar dual role.
 </li>
 <li>
 Strong leadership, organizational, and multitasking skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Proficiency in MS Office Suite, project management tools, and CRM software.
 </li>
 <li>
 Ability to work under pressure and manage competing priorities.
 </li>
 <li>
 High level of professionalism, integrity, and confidentiality.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 at sheraton el matar - the district vill
 
 
 
 
</div>

Operations Manager & CEO Assistant

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 Lead and manage the operations within the assigned portfolio of assets / buildings at contracted sites in Egypt while implementing and sharing best practice in managing supplier and customer relationship, facilities management, energy performance, asset maintenance and performance. Fully own the financial performance of the business portfolio, in line with Corp strategy. Drive for best operational efficiency, and business results. Maintain healthy business relationship with clients at with high level of satisfaction.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide support to the overall country operation strategy, with focus on assigned segment, participate in developing Egypt&rsquo;s business strategy in line with the vision, mission, and objectives of the company.
 </li>
 <li>
 Lead the implementation of the operations business strategy, policies, process and procedures.
 </li>
 <li>
 Own the delivery of the segment objectives within Egypt portfolio while ensuring contractual commitments are fully successfully met.
 </li>
 <li>
 Lead the operations managers and direct report teams in the assigned segment to maximize outcomes of the contracted accounts. Set individual targets, manage team performance, develop and motivate staff. Provide constructive formal and informal feedback. Appraisals, reward, motivate and drive for maximum subordinates&rsquo; performance.
 </li>
 <li>
 Act as role model for commitment, accountability, business ownership, compliance and HSE behavior.
 </li>
 <li>
 Define optimum org structure, ensure best allocations of resources, improve utilization of manpower &amp; physical resources.
 </li>
 <li>
 Ensure clear &amp; efficient communications within segment and with all other business functions.
 </li>
 <li>
 Participate in the annual budget development process as relevant to his/her business segment.
 </li>
 <li>
 Monitor the financial and budget performance with focus on cost, revenues, gross margins, and all other relevant KPIs.
 </li>
 <li>
 Develop initiatives for optimization, performance improvement and support business growth.
 </li>
 <li>
 Seize new opportunities to grow portfolio, as well as improving technical and financial performance.
 </li>
 <li>
 Lead and manage segment operations, while ensuring accurate planning and proper allocation of all resources.
 </li>
 <li>
 Ensure implementation of the standards and appropriate controls to guarantee safe, efficient and effective operations leading to achieving and exceeding business objectives.
 </li>
 <li>
 Discuss &ldquo;Site-Specific-Budgets&rdquo; with customers including CAPEX. Wisley inform customers on potential opportunities for cost optimization including new assets and /or refurbishing assets to ensure best facility operation within client budget.
 </li>
 <li>
 Ensure full commitment to the contracted SLAs &amp; KPIs for the portfolio. Align between service deliverables, customer expectations, and vendors&rsquo; capabilities to achieve distinctive quality of service delivery and utmost profitability.
 </li>
 <li>
 Monitor service delivery performance and participate in the evaluation of suppliers&rsquo; performance for Sites in the Egypt to ensure the selection of qualified service providers / contractors at the optimum cost.
 </li>
 <li>
 Closely monitor resource utilization across operation sites to ensure the right number and talents are deployed and available to run the operations (civil works, mechanical works, electrical works, landscaping, building inspections, etc.).
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by Co. staff or contractor(s) through reviewing reports and spot-checking.
 </li>
 <li>
 Monitor and approve the process of quotations, and the preparation of Purchase Orders and Vendor Contracts.
 </li>
 <li>
 Ensure purchasing process is optimized to guarantee the provision of products/ services to avoid any operational delays.
 </li>
 <li>
 Ensure the invoicing process is optimized to guarantee timely collection and satisfactory cash flow are achieved.
 </li>
 <li>
 Ensure the Annual Leave Planner is completed for the target segment to have a holistic view on forecasted manpower and staff availability as well as provisions for overtime are accurately forecasted throughout the year.
 </li>
 <li>
 Manage customers&rsquo; expectations through clear communication and transparent work attitude to be consistent and to develop strong customer relationships.
 </li>
 <li>
 Receive escalations and complaints from the client and call center and ensure that the necessary support and maintenance work is provided to customers in a timely manner to resolve customers&rsquo; issues and maintain a high level of satisfaction.
 </li>
 <li>
 Communicate regularly with customers within the premises/ facilities, listen to their feedback or complaints they might have, coordinate with site managers and subordinates and company stakeholders to provide the necessary solutions or work needed either civil, mechanical, electrical or back-office support.
 </li>
 <li>
 Provide technical advice to customers and represent customers in technical interfaces with third parties (such as MEP contractors conducting activities on premises while ensuring that subcons are delivering on their agreements).
 </li>
 <li>
 Furnish customers with technical advice on improvement opportunities including utilities consumption in order to increase CSR awareness and contribute to the greener environment objectives.
 </li>
 <li>
 Recommend and review new contracts&rsquo; scope of work and/or when site conditions change.
 </li>
 <li>
 Ensures proper monitoring of subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc...).
 </li>
 <li>
 Ensures that subcontractors perform their duties in an accurate manner and as per the agreed contractual commitments.
 </li>
 <li>
 Manage subcontractors&rsquo; assessments and evaluations to ensure that the pool of subcontractors is up to the required service level, approved by the relevant authorities, compliant with the regulatory framework requirements (e.g., Civil Defense Department for fire-fighting systems).
 </li>
 <li>
 Supervise and lead the process of physical and admin audits on subcontractors to ensure that work is being conducted properly and that customers are receiving the highest quality of service.
 </li>
 <li>
 Take the necessary actions upon revealing Audit NCRs and/or identification of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Collaborate with internal and external auditors to ensure full compliance of Egypt&rsquo;s operations to company&rsquo;s Code of Conduct.
 </li>
 <li>
 Lead the Implementation of audit recommendations on identified gaps to improve performance, efficiency and compliance to the standard practice
 </li>
 <li>
 Ensure operational compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee safe work environment, people and asset safety and legislative compliance.
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 Lead the delivery of high-quality services and operations in-line with the environmental legislations, and the legally binding targets of net zero greenhouse gas emissions.
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 Ensure that all department reports are timely prepared with the desired quality addressing clear and precise records of contractual deliverables and commitments in compliance with the company policies and procedures.
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 Perform other related duties or assignments as directed.
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 Qualifications, Experiences, &amp; Skills
 
 
 
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 Bachelor&rsquo;s degree in electrical or mechanical engineering, CMMS, FM ERP knowledge is preferable
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 18+ years&rsquo; experience in operations management including 4 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations, asset maintenance, planning, budgeting, HSEEQ, relationship management, people management, contract management and business development.
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Senior Operations Manager

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