operations manager

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customer service executive - customer service operations Jobs in Mumbai

customer service executive - customer service operations

executive

executive assistant - e&p

operations executive

SmartQ

<div>
 
 
 About SmartQ:
 
 
 
 We go many miles beyond the F&amp;B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.
 
 
 In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of &ldquo;how do we make people feel the best every day!&rdquo;
 
 
 On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.
 
 
 
 
 
 
 Are you excited to join our team as Operations Executive ?
 
 
 
 Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you.
 
 
 
 
 
 As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.
 
 
 
 
 
 Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
 
 
 
 
 
 Roles and responsibilities:
 
 
 <ul>
 <li>
 Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
 </li>
 <li>
 Drive the adoption process by assisting in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
 </li>
 <li>
 Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.
 </li>
 <li>
 Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
 </li>
 <li>
 Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
 </li>
 <li>
 Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
 </li>
 <li>
 Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
 </li>
 <li>
 Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
 </li>
 <li>
 The candidate will be required to work six days a week
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
 </li>
 <li>
 Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
 </li>
 <li>
 A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.
 </li>
 <li>
 A graduate with a preference for holding a minimum craft course certification in Hospitality.
 </li>
 <li>
 Requires a minimum of 2+ years of relevant experience.
 </li>
 </ul>
 
 
 
 
 
 Message from CEO:
 
 
 
 We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
 
</div>

Senior Site Executive

mCaffeine

<div>
 
 
 About us/Company overview:
 
 
 
 mCaffeine is India&rsquo;s 1st&ZeroWidthSpace; caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin &amp; body biases. Redefining the age-old notions of beauty associated with colour, we never sell insecurities. We have vowed not to make fairness products. At mCaffeine beauty has no colour or gender. It's about you. You are a revolution, a culture, a routine, a high, and essentially now - a Lifestyle. You are Bold, Young, and Confident.
 
 
 
 
 
 
 Come, join the pack!
 
 
 
 
 
 
 
 Job Overview:
 
 
 
 The E-commerce Operations Executive for mCaffeine will be responsible for managing and coordinating distribution operations for sales channels, ensuring the accurate and efficient handling of orders processing, maintaining Order-Delivery KPIs, and managing escalations and GRN/RTV.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Review and verify incoming orders, ensuring accuracy and completeness.
 </li>
 <li>
 Accurately input order details into the order processing system/ excel.
 </li>
 <li>
 Monitor and track the status of orders, from the point of entry to delivery and GRN discrepancies.
 </li>
 <li>
 Collaborate with cross-functional teams, including sales, marketing, and production, to optimize order processing and delivery processes.
 </li>
 <li>
 Ensure a high level of responsiveness to mails/ calls.
 </li>
 <li>
 Address and resolve any quality-related concerns or deviations.
 </li>
 <li>
 Maintain accurate records of orders, invoices, and related documents.
 </li>
 <li>
 Generate reports on order processing performance and share insights with management.
 </li>
 <li>
 Identify opportunities for process optimization and implement best practices.
 </li>
 <li>
 Coordinate with channel partners for RTV and related operations alignments
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in order processing, e-commerce operations, or a similar role is advantageous.
 </li>
 <li>
 Proficiency in Excel / Microsoft Office applications.
 </li>
 <li>
 Knowledge of inventory management systems and order tracking tools.
 </li>
 <li>
 Strong attention to detail, excellent organizational and stakeholder management skills, and the ability to work under pressure.
 </li>
 <li>
 Effective communication and crisp email writing.
 </li>
 </ul>
 
 
 
 
 
 Social Media handles:
 
 
 
 Website - https://www.mcaffeine.com/pages/about-us
 
 
 LinkedIn - https://www.linkedin.com/company/mcaffeine/mycompany/
 
 
 Instagram - https://www.instagram.com/mcaffeineofficial/
 
 
 
 
 
 
 Contact us:
 
 
 
 Careers &ndash; career@mcaffeine.com
 
</div>

Sr. Executive - Ecommerce Operations

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Terminal Operations plays a crucial role in ensuring the smooth and efficient functioning of the airport terminal. This position involves a wide range of responsibilities, including passenger service, process adherence, customer satisfaction, safety, teamwork, and administrative tasks to deliver an exceptional passenger experience.
 
 
 
 Responsibilities
 
 
 
 
 Terminal Operational Support:
 
 
 
 <ul>
 <li>
 Provides direct support to passengers and airport staff during terminal operations &amp; assists with passenger check-in, boarding, and baggage claim processes, ensuring a smooth passenger journey.
 </li>
 <li>
 Handles general inquiries and resolves minor passenger issues efficiently and professionally.
 </li>
 <li>
 Address complaints and concerns as assigned by the Duty Terminal Manager and excalates issues to Duty Terminal Manager.
 
 
 </li>
 </ul>
 
 Process Adherence
 
 
 
 <ul>
 <li>
 Ensures strict adherence to terminal operating procedures and guidelines &amp; supports the implementation of new processes and initiatives to improve operational efficiency.
 </li>
 <li>
 Contributes to data collection and reporting to support performance analysis and decision-making.
 
 
 </li>
 </ul>
 
 Budget Preparation &amp; Forecasting
 
 
 
 <ul>
 <li>
 Aid in forecasting departmental expenditure, ensuring accurate CAPEX/OPEX allocation.
 </li>
 <li>
 Assist in tracking the budget against actuals and provide necessary reports to the senior management for informed decision-making.
 
 
 </li>
 </ul>
 
 Outsourced Staff Management
 
 
 
 <ul>
 <li>
 Monitor and manage outsourced staff to ensure compliance with service level agreements (SLAs) and performance expectations.
 </li>
 <li>
 Handle complaints, disciplinary issues, and provide training as required to enhance service delivery.
 </li>
 <li>
 Resolve salary and attendance-related issues by coordinating with HR and payroll departments.
 
 
 </li>
 </ul>
 
 Safety And Security Compliance
 
 
 
 <ul>
 <li>
 Support the implementation of safety protocols and procedures to ensure a secure and safe terminal environment for both staff and passengers.
 </li>
 <li>
 Assist in monitoring compliance with safety regulations and report any incidents to senior management for further action.
 
 
 </li>
 </ul>
 
 Teamwork And Collaboration
 
 
 
 <ul>
 <li>
 Assist in managing the training calendar by scheduling, organizing, and tracking training sessions for terminal operations staff.
 </li>
 <li>
 Coordinate between departments reporting to the Head of Terminal to ensure alignment in operational goals and support in cross-departmental activities.
 
 
 </li>
 </ul>
 
 Administrative Tasks
 
 
 
 <ul>
 <li>
 Performs a variety of administrative duties including accurate and timely data entry, maintaining organized documentation and filing systems, and providing general office support.
 </li>
 <li>
 Contributes to the smooth running of terminal operations by providing administrative support to the team, including scheduling appointments, managing correspondence, and preparing reports.
 
 
 </li>
 </ul>
 
 Data Collation &amp; Reporting
 
 
 
 <ul>
 <li>
 Assist in compiling daily operational data and ensuring accurate collation for reporting.
 </li>
 <li>
 Support the preparation of Senior Management Reports by organizing key performance indicators and metrics.
 
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Shift wise coordination will all regulatory agencies, airlines and ground handlers.
 
 
 </li>
 </ul>
 
 Participate in Training Programs
 
 
 
 <ul>
 <li>
 Attend all scheduled mandatory classroom and E-Vidyala training sessions as per the training calendar.
 </li>
 <li>
 Identify personal areas for improvement and career development, and self-nominate for relevant training sessions that align with those goals.
 
 
 </li>
 </ul>
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Terminal Operations
 
 
 Facilities Department
 
 
 Finance Department
 
 
 HR Department
 
 
 IT Department
 
 
 Procurement Department
 
 
 Security Department
 
 
 Customer Service
 
 
 Maintenance Department
 
 
 
 Key Stakeholders - External
 
 
 
 MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO
 
 
 Ground Handling Agencies
 
 
 Retail and Food Outlets
 
 
 Government Regulatory Bodies
 
 
 Airport Authority of India (AAI)
 
 
 Travel Agents
 
 
 Car Rental Services
 
 
 Security Agencies
 
 
 
 Qualifications
 
 
 
 Educational Qualifications:
 
 
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
 
 
 
 Work Experience
 
 
 
 3-5 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
</div>

Assistant Manager - VIP - Jaya He (Airport Museum)

House of Anita Dongre Limited

<div>
 
 
 Role Overview:
 
 
 
 We are looking for a detail-oriented and proactive Junior Executive in E-commerce Operations to support marketplace operations. This role will focus on stock management, sales performance tracking, partner coordination, and operational reporting across multiple platforms. The candidate will work closely with internal teams and external partners to ensure smooth execution of Marketplace operations.
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Monitor Marketplace Performance and OMNI channel sales performance.
 </li>
 <li>
 Conduct seasonal &amp; brand-wise performance analysis to support decision-making.
 </li>
 <li>
 Review partner sales performance on a Month-to-Date (MTD) basis.
 </li>
 <li>
 Participate in weekly review meetings to share updates.
 </li>
 <li>
 Stock &amp; Inventory Management
 </li>
 <li>
 Perform regular SOH (Stock on Hand) checks across marketplaces
 </li>
 <li>
 Compile and update Warehouse SOH reports.
 </li>
 <li>
 Track Live/Not Live stock status and coordinate with the team for updates.
 </li>
 <li>
 Ensure timely replenishment for assigned brands
 </li>
 <li>
 Follow up with Warehouse teams for stock movement and coordinate with new partners on stock requirements.
 </li>
 <li>
 Conduct stock analysis for new partners&rsquo; onboarding.
 </li>
 <li>
 Compile and maintain sale data.
 </li>
 <li>
 Prepare and circulate performance reports across teams and partners.
 </li>
 <li>
 Support in compiling brand-wise OI(Order Indent) processes and reporting metrics.
 </li>
 <li>
 Mail, update, and follow up with all marketplace.
 </li>
 <li>
 Assist with discount working across all partners.
 </li>
 <li>
 Manage partner-related processes such as Myntra rebates and reconciliations.
 </li>
 </ul>
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 prior working experience of minimum 3 year with myntra, Ajio, Nykaa, tatacliq.
 </li>
 <li>
 graduate
 </li>
 </ul>
 
 
 
 
 Interested candidate can share their updated cv on
 
 anushka.bothra@houseofanitadongre.com
 
 with subject line :
 
 [Application] - Ecommerce Operations.
 
 
</div>

Ecommerce Operations

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - AOCC/JCC is responsible for monitoring and coordinating the allocation of airport resources such as parking stands, boarding gates, check-in counters, and baggage belts across terminals and for non-scheduled operators during shifts. The role ensures accurate updates to flight information systems and effective collaboration with internal and external stakeholders to maintain smooth operations and deliver a seamless passenger experience.
 
 
 
 Responsibilities
 
 
 
 
 Airport Shift Operations:
 
 
 
 Assist the Shift Manager in overseeing all shift operations, ensuring resources are allocated efficiently and operational needs are met.
 
 
 Timely and accurate update of flight status on Flight Information Display Systems (FIDS) and the airport website for passengers, visitors, and stakeholders.
 
 
 Coordinate with ATC, medical services, and terminal operations to manage emergency situations efficiently.
 
 
 
 Resource Monitoring At Terminals
 
 
 
 Allocate Terminal 3 resources (check-in counters, baggage belts) and Terminal 1 resources (parking stands, boarding gates, check-in counters, baggage belts) based on the needs of airlines and ground handlers.
 
 
 Ensure efficient use of resources by monitoring availability and adjusting assignments as needed to maintain smooth airport operations.
 
 
 
 Non-Scheduled Aviation Management
 
 
 
 Work with non-scheduled/general aviation operators to allocate parking stands and hangar space based on flight plans and availability.
 
 
 Coordinate with the Landing Parking Cell and non-scheduled operators to facilitate departure clearances in accordance with flight plans.
 
 
 
 Stakeholder Relationship
 
 
 
 Effectively coordinate with ground handlers, airlines, non-scheduled operators, terminal operations, airside services, and aviation services to ensure smooth operations during the shift.
 
 
 Coordinate with Medical Services, ATC, ground handlers, and terminal operations to address medical emergencies promptly.
 
 
 Collaborate with airlines, non-scheduled operators, ground handlers, engineering, and security teams to facilitate efficient operations during shifts.
 
 
 
 Documentation And Reporting
 
 
 
 Maintain shift logs and operational records for audits, compliance checks, and management reporting.
 
 
 Support the preparation of flight reports, shift summaries, and resource allocation documentation.
 
 
 Ensure accurate operational data entry in systems to facilitate correct billing and invoicing for aero and non-aero services.
 
 
 
 Training And Development
 
 
 
 Support new employees through on-the-job training and familiarize them with AOCC operations and SOPs.
 
 
 Participate in refresher and cross-functional training to ensure seamless coordination with other departments.
 
 
 
 Flight Announcements And Status Updates
 
 
 
 Perform manual or automated announcements within the terminal as required by airlines or terminal operations.
 
 
 Make flight status announcements through paging systems, keeping passengers and visitors informed during operations and disruptions.
 
 
 Ensure timely and accurate flight information updates on Flight Information Display Systems (FIDS).
 
 
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - AOCC/JCC
 
 
 Airport Operations Team
 
 
 Air Traffic Control
 
 
 Airport Security
 
 
 Emergency Medical Services
 
 
 Engineering &amp; Maintenance Team
 
 
 Health, Safety &amp; Environment (HSE) Team
 
 
 
 Key Stakeholders - External
 
 
 
 Airlines
 
 
 Ground handlers
 
 
 Non-scheduled operators
 
 
 Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military)
 
 
 Medical agencies
 
 
 
 Qualifications
 
 
 
 
 Educational Background:
 
 
 
 Bachelor's Degree in Aviation Management, Business Administration, or a related field
 
 
 
 Work Experience
 
 
 
 3-5 years of relevant experience in airport operations.
</div>

Resource Allocator – Arrivals

Deloitte

<div>
 
 
 
 Your potential, unleashed.
 
 
 
 
 
 
 
 India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
 
 
 
 
 
 At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
 
 
 
 
 
 
 
 
 
 
 Work you&rsquo;ll do
 
 
 
 
 
 
 
 
 
 We are looking for a detail-oriented and proactive Junior HR Analyst to support our offboarding and exit profile management processes. This role involves coordinating employee exit procedures, maintaining accurate records, collecting feedback, and ensuring a smooth transition for departing employees. The ideal candidate will have excellent organizational and communication skills and a strong interest in HR operations.
 
 
 
 
 
 Role in HR Exit Team
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Coordinate offboarding activities for departing employees (e.g., scheduling exit interviews, collecting company assets, and updating systems).
 </li>
 <li>
 Manage and update exit profiles in HR systems, ensuring accuracy and compliance.
 </li>
 <li>
 Analyze exit data and feedback to identify trends and provide actionable insights to HR leadership.
 </li>
 <li>
 Maintain confidentiality and professionalism when handling sensitive information.
 </li>
 <li>
 Support the development and continuous improvement of offboarding processes and documentation.
 </li>
 <li>
 Collaborate with IT, Payroll, and other departments to ensure smooth employee exits.
 </li>
 <li>
 Assist in preparing exit reports and metrics for internal stakeholders.
 </li>
 <li>
 Monitor compliance with exit policies and legal requirements.
 </li>
 <li>
 Provide general administrative support to the HR team as needed.
 </li>
 </ul>
 
 
 
 
 
 
 Your role as an \ Executive
 
 
 
 
 
 
 
 We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
 
 
 
 
 
 In addition to living our purpose, \ Executive across our organization must strive to be:
 
 
 
 
 <ul>
 <li>
 Inspiring - Leading with integrity to build inclusion and motivation
 </li>
 <li>
 Committed to creating purpose - Creating a sense of vision and purpose
 </li>
 <li>
 Agile - Achieving high-quality results through collaboration and Team unity
 </li>
 <li>
 Skilled at building diverse capability - Developing diverse capabilities for the future
 </li>
 <li>
 Persuasive / Influencing - Persuading and influencing stakeholders
 </li>
 <li>
 Collaborating - Partnering to build new solutions
 </li>
 <li>
 Delivering value - Showing commercial acumen
 </li>
 <li>
 Committed to expanding business - Leveraging new business opportunities
 </li>
 <li>
 Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
 </li>
 <li>
 Effective communication &ndash; Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
 </li>
 <li>
 Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for
 </li>
 </ul>
 
 the success of engagement(s)
 
 <ul>
 <li>
 Managing change - Responding to changing environment with resilience
 </li>
 <li>
 Managing Quality &amp; Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
 </li>
 <li>
 Strategic Thinking &amp; Problem Solving - Applying strategic mindset to solve business issues and complex problems
 </li>
 <li>
 Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
 </li>
 <li>
 Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
 </li>
 </ul>
 
 
 
 
 
 
 How you&rsquo;ll grow
 
 
 
 
 
 
 
 
 
 Connect for impact
 
 
 
 
 
 
 
 
 Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
 
 
 
 
 
 
 
 
 Empower to lead
 
 
 
 
 
 
 
 
 You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
 
 
 
 
 
 
 
 Inclusion for all
 
 
 
 
 
 
 
 
 
 
 At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive.
 
 
 At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Drive your career
 
 
 
 
 
 
 
 
 
 
 At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
 
 
 
 
 
 
 
 
 
 
 Everyone&rsquo;s welcome&hellip; entrust your happiness to us
 
 
 
 
 
 
 
 Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you.
 
 
 
 
 
 
 
 
 
 Interview tips
 
 
 
 
 
 
 
 We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.
 
 
 
 
</div>

Executive

<div>
 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
 
 
 
 The opportunity: Executive- HR - CBS - TAL - Enablement - Mumbai
 
 
 
 
 CBS - TAL - Enablement:
 
 
 
 As a member of the Core Business Services (CBS), you have an opportunity to work across teams that extend knowledge, resources, and tools to the wider firm helping them deliver exceptional service to our clients, gain in the marketplace and aid the firm's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Aid Services, Administrative Services, Brand, Marketing and Communications, and Quality and Risk Management.
 
 
 Across these teams, you'll have the opportunity to develop your career through a broad scope of engagements, mentoring, and formal learning. We aim to develop outstanding leaders who can help create long-term value for all our stakeholders and contribute to our purpose of Building a Better Working World for our clients, people, and communities.
 
 
 
 Position Overview:
 
 
 
 The
 
 Ripples Program Executive
 
 will support the execution of the organization&rsquo;s sustainability programs, social impact projects, and employee engagement initiatives. This role involves coordinating efforts to create measurable social and environmental impact, fostering a culture of volunteering, and aligning activities with corporate values. The ideal candidate is passionate about sustainability, corporate responsibility, and community engagement, with strong organizational and communication skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Program Coordination:
 </li>
 <li>
 Assist in the implementation of Ripples initiatives, including sustainability and community engagement projects.
 </li>
 <li>
 Support the development of plans to achieve social impact and sustainability goals.
 </li>
 <li>
 Monitor and report on the progress and outcomes of initiatives, offering suggestions for improvement based on data insights.
 </li>
 <li>
 Stakeholder Collaboration:
 </li>
 <li>
 Work with internal teams to align program goals with business objectives.
 </li>
 <li>
 Coordinate with external partners, such as NGOs, community leaders, and government agencies, to ensure effective program delivery.
 </li>
 <li>
 Serve as a point of contact for program-related queries and collaborations.
 </li>
 <li>
 Employee Engagement:
 </li>
 <li>
 Support the design and execution of employee volunteer programs and awareness campaigns.
 </li>
 <li>
 Track and analyse employee participation metrics and provide insights to improve engagement.
 </li>
 <li>
 Assist in developing communication materials to inform employees about ongoing initiatives.
 </li>
 <li>
 Reporting and Compliance:
 </li>
 <li>
 Contribute to reports on the progress and impact of initiatives for internal and external stakeholders.
 </li>
 <li>
 Stay updated on corporate responsibility trends and regulatory requirements to ensure program compliance.
 </li>
 <li>
 Budget and Resource Coordination:
 </li>
 <li>
 Assist in managing allocated budgets for Ripples programs and ensuring effective resource utilization.
 </li>
 <li>
 Support partnership opportunities with external organizations to enhance the impact of initiatives.
 </li>
 <li>
 Communications and Brand Support:
 </li>
 <li>
 Help promote Ripples initiatives via internal channels, social media, and events.
 </li>
 <li>
 Contribute to public relations efforts to position the organization as a responsible corporate citizen.
 
 
 </li>
 </ul>
 
 Qualifications and Skills:
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Environmental Science, Public Relations, or a related field.
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 Up to 3 years of experience in Corporate Responsibility, sustainability, or community engagement.
 </li>
 <li>
 Exposure to managing or supporting social impact or employee engagement programs is a plus.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Basic project management skills with an ability to manage multiple tasks efficiently.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Analytical mindset for measuring program success and reporting key insights.
 </li>
 <li>
 Familiarity with sustainability practices and reporting frameworks (e.g., SDGs) is an advantage.
 </li>
 <li>
 Proficient in MS Office (Excel, PowerPoint, Word).
 
 
 </li>
 </ul>
 
 Personal Attributes:
 
 
 
 <ul>
 <li>
 Passionate about sustainability and community impact.
 </li>
 <li>
 Strong interpersonal skills and a collaborative approach.
 </li>
 <li>
 Detail-oriented with a proactive and solutions-focused mindset.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Work with a purpose-driven team committed to sustainability and social responsibility.
 </li>
 <li>
 Gain hands-on experience in impactful projects while developing professionally.
 </li>
 <li>
 Be part of a collaborative environment that values integrity, innovation, and accountability.
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain positive energy, while being adaptable and creative in their approach.
 
 
 
 What We Offer
 
 
 
 With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.
 
 
 EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Join us in building a better working world. Apply now.
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Executive - HR - Operations - CBS - TAL - Enablement - Mumbai

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