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digital operations executive Jobs in Cairo

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operations lead

Thndr

<div>
 
 About The Role
 
 
 
 We&rsquo;re looking for a dynamic People Operations Lead to elevate our People Operations department. This individual will report to our People &amp; Culture Consultant and they will be spearheading people operations as a function.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 1. Payroll Operations Supervision:
 </li>
 <ul>
 <li>
 Oversee and ensure the accurate collection and verification of payroll-related information across Egypt.
 </li>
 <li>
 Supervise the end-to-end payroll process, ensuring timely and precise execution while identifying opportunities for process improvements and automation.
 </li>
 <li>
 Address payroll-related inquiries from employees and managers, ensuring compliance with local labor laws and continuously enhancing efficiency and accuracy in payroll operations.
 </li>
 </ul>
 <li>
 2. Onboarding and Offboarding:
 </li>
 <ul>
 <li>
 Take ownership of the end-to-end onboarding process for new hires, including designing, documenting, and continuously improving the onboarding framework to enhance employee experience and operational efficiency.
 </li>
 <li>
 Develop and manage the offboarding process, ensuring smooth transitions while maintaining compliance with internal policies and external regulations, and proactively identifying areas for process optimization and automation
 </li>
 </ul>
 <li>
 3. Insurance and Compliance:
 </li>
 <ul>
 <li>
 Liaise with the insurance office to handle Forms 1, 2, and 6 appropriately.
 </li>
 <li>
 Ensure all processes are compliant with Egypt's labor law and other relevant legal requirements.
 </li>
 </ul>
 <li>
 4. Process Improvement:
 </li>
 <ul>
 <li>
 Enhance existing People Operations processes in Egypt.
 </li>
 <li>
 Develop and implement strategies to elevate the People Operations function to the next level.
 </li>
 </ul>
 <li>
 5. Employee Support:
 </li>
 <ul>
 <li>
 Provide support and guidance to employees and managers regarding People Operations policies and procedures.
 </li>
 </ul>
 <li>
 6. Legal and Regulatory Compliance:
 </li>
 <ul>
 <li>
 Ensure thorough understanding and application of Egypt's labor law in all relevant People Operations processes
 </li>
 <li>
 Work closely with our Legal department to ensure compliance with people and culture regulations across all our operational countries.
 </li>
 </ul>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field, with 10+ years of experience in People Operations, HR, or a similar role.
 </li>
 <li>
 Proven expertise in payroll, benefits administration, and onboarding/offboarding processes, especially in Egypt, with a strong understanding of regional labor laws.
 </li>
 <li>
 Skilled in managing employee relations, resolving workplace issues, and fostering a supportive work environment.
 </li>
 <li>
 Exceptional leadership, team management, and communication skills, with a conscientious approach to follow-through and embedding these behaviors within the team.
 </li>
 <li>
 Analytical and problem-solving abilities, with a keen attention to detail and organizational skills.
 </li>
 <li>
 High agency and adaptability, thriving in fast-paced, dynamic startup environments.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded with the dream to democratize access to investing through smart tech and human design, which is just a fancy way of saying giving anyone with a smartphone easy access to preserve and grow their wealth. At the same time, we&rsquo;re promoting local investment products to propel the economies that we serve
 
 
 History has shown that investing is the single greatest way to build long term wealth - but before
 
 Thndr
 
 , only a very small percentage of people had access to investing due to:
 
 
 <ul>
 <li>
 High barriers to entry - In the form of minimum account balances, brick and mortar onboarding and low financial literacy.
 </li>
 <li>
 Irrelevant experience - Catered towards traders and financial experts, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering - Investment products are not gathered in a single outlet.
 
 
 </li>
 </ul>
 On our short journey we&rsquo;ve validated that there is a need for our solution, as illustrated by these key figures:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on our success with
 
 Thndr
 
 , we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the first-of-its-kind subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 You can consider
 
 Rumble
 
 your new financial advisor. Going beyond traditional investment advice, offering long- and short-term investment recommendations and financial content through engaging articles and videos that can guide users on their financial journey and maximize their returns.
 
 
 We&rsquo;re proud of how far we&rsquo;ve come and the size of our impact in just a few years - but we&rsquo;re just getting started and are excited for what&rsquo;s to come.
 
 
 It&rsquo;ll take a lot of passion, bold risks, and hard work to fulfill our mission of democratizing investing in MENA and giving everyone an equal opportunity to generate and grow their wealth.
 
 
 At Thndr, we&rsquo;re looking for people invigorated by our mission, not just those who simply check off all the boxes. We&rsquo;re looking for people that are hungry to become agents of change and that understand the huge responsibility associated with dealing with people&rsquo;s money.
 
 
 Join us if you&rsquo;re ready to be one of the first to build the premier trading platform in the MENA region. Apply now and help shape the future of trading!
 
 
</div>

People Operations Lead

Breadfast

<div>
 
 
 Role Overview
 
 
 
 As a Partner Operations Lead, you will be the frontline owner of operational excellence across
 
 
 our most strategic food vendor partners. Your mission is to ensure smooth day-to-day
 
 
 performance and help partners solve issues that impact customer experience. This role requires
 
 
 a hands-on operator who thrives in dynamic environments and is excited to scale partner
 
 
 success while protecting service quality.
 
 
 
 Key Responsibilities
 
 
 
 Vendor Performance &amp; SLA Compliance
 
 
 ● Monitor daily partner metrics (availability, rejection rate, cancellations, other delivery
 
 
 issues)
 
 
 ● Ensure partner adherence to operational standards and platform SLAs
 
 
 ● Flag underperformance and propose corrective action plans
 
 
 
 
 
 
 Operational Issue Resolution
 
 
 
 ● Be the primary point of contact for partner-side operational issues.
 
 
 ● Log and resolve technical or process issues (e.g. outages, inventory sync failures).
 
 
 ● Proactively identify root causes behind recurring errors and suggest systemic fixes.
 
 
 
 
 
 
 Onboarding &amp; Expansion
 
 
 
 ● Support onboarding of new partners or branches including system setup, operational
 
 
 checks, and go-live readiness
 
 
 ● Ensure all operational inputs are completed before launch (contact info, working hours,
 
 
 devices, etc...).
 
 
 
 Relationship Management
 
 
 
 ● Conduct regular site visits to vendors, gather feedback, and promote operational best
 
 
 practices.
 
 
 ● Build strong vendor relationships to drive accountability and collaboration.
 
 
 
 
 
 
 Data &amp; Insights
 
 
 
 ● Generate weekly and monthly performance reports.
 
 
 ● Highlight key pain points and opportunities through analysis.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 ● 6+ years of experience in food delivery, e-commerce, FMCG, or operations-heavy roles.
 
 
 ● Experience managing vendor relationships or handling operational performance KPIs.
 
 
 ● Strong Excel / Google Sheets proficiency. Bonus: experience with dashboards or SQL.
 
 
 ● Highly organized with strong attention to detail.
 
 
 ● Strong communicator with ability to manage up and across teams.
 
 
 ● Arabic fluency and good command of English (written and spoken).
 
 
 ● Comfort working in a fast-paced, field-driven environment.
 
 
 
 Nice to Have
 
 
 
 ● Experience with delivery aggregators or restaurant tech platforms.
 
 
 ● Familiarity with catalogue systems or order/inventory platforms.
 
</div>

Partner Operations Lead

Amazon

<div>
 
 Description
 
 
 
 Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies &ndash; including attendance tracking &ndash; are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates&rsquo; performance &ndash; including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 
 
 Key job responsibilities
 
 
 
 Responsibilities
 
 
 
 We're seeking a Team lead for Ultra Fast Grocery (UFG) Under The Roof (UTR) operations in Egypt. In this role, you will be responsible for:
 
 
 Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations:
 
 
 Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.
 
 
 Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.
 
 
 Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.
 
 
 Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.
 
 
 The job requires to work on flexible shifts including night/ weekends and different areas
 
 
 
 Basic Qualifications
 
 
 
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 
 
 Strong communication skills (written and verbal).
 
 
 Proficiency in MS Excel.
 
 
 Ability travel to different stores within Egypt
 
 
 
 Preferred Qualifications
 
 
 
 A self-motivated person with the ability to motivate the associates/team members.
 
 
 Strong execution skills, action oriented, go getter.
 
 
 Resourceful to identify the way to get things done using limited resources.
 
 
 Ability to work under pressure situations.
 
 
 Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
 
 
 Good people management skills.
 
 
 Good analytical and problem solving skills.
 
 
 1-3 yrs of experience in managing a process and people as a lead.
 
 
 Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3089517
</div>

Operations Executive, Amazon Now, Amazon Now - Egypt

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

Operations Manager, Fulfilment Center Operations

MAGRABi Retail Group

<div>
 
 
 JOB PURPOSE
 
 
 
 
 
 
 The Payroll &amp; People Operations Manager leads and manages both payroll and people operations to ensure efficient HR processes and accurate, timely compensation. The role oversees payroll administration, legal compliance, and employee relations while driving operational excellence, process improvement, and collaboration across teams and government entities.
 
 
 
 
 
 
 Qualifications and Education:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance, Human Resources, or a related field
 </li>
 <li>
 In-depth knowledge of payroll processes, tax regulations, and employment laws.
 </li>
 <li>
 Proficiency in using payroll software and tools (SAP is preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills, with attention to detail and accuracy.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in payroll, including at least 3 years of experience leading a team.
 </li>
 <li>
 Regional experience in Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Bahrain and Egypt
 </li>
 </ul>
 
 
 
 
 
 JOB RESPONSABILITIES
 
 
 <ul>
 <li>
 Lead the delivery of accurate, timely payroll and seamless people operations across all MAGRABi regions.
 </li>
 <li>
 Manage payroll processing, including new hires, terminations, salary changes, and incentive calculations, ensuring compliance and consistency.
 </li>
 <li>
 Continuously review and enhance payroll and HR systems to meet evolving business and regulatory requirements.
 </li>
 <li>
 Oversee administration of employee benefits, including medical and social insurance, ensuring effective coordination across all regions.
 </li>
 <li>
 Monitor and enforce adherence to labor laws, tax regulations, and internal policies while advising management on required actions.
 </li>
 <li>
 Review and prepare periodic payroll and HR financial reports, ensuring accuracy and insightful analysis across regions.
 </li>
 <li>
 Manage internal and external payroll audits, as well as compliance reviews related to people operations and payroll tax.
 </li>
 <li>
 Lead people operations initiatives that promote operational excellence, streamline HR processes, and strengthen employee engagement
 </li>
 </ul>
 
 
 
 
 
 COMMUNICATION AND WORKING RELATIONSHIPS
 
 
 
 
 
 
 a. Internal Communication &amp; Working Relations
 
 <ul>
 <li>
 People and Culture Team
 </li>
 <li>
 Finance Team
 </li>
 </ul>
 
 
 
 
 
 
 
 b. External Communication &amp; Working Relations
 
 
 
 
 <ul>
 <li>
 Payroll bank account Manager
 </li>
 <li>
 External auditors
 </li>
 <li>
 Labor-related government entities
 </li>
 </ul>
 
 
 
 
 
 KEY DIMENSIONS AND RELATED JOB RESULTS
 
 
 
 
 
 <ul>
 <li>
 Direct Reports: Yes
 </li>
 <li>
 Indirect Reports: N/A
 </li>
 <li>
 Budget Responsibility: N/A
 </li>
 </ul>
 
 
 
 
 
 KEY COMPETENCIES
 
 
 
 
 
 <ol>
 <li>
 
 Behavioral Competencies
 
 </li>
 </ol>
 
 
 
 <ul>
 <li>
 Customer service orientation
 </li>
 <li>
 Organizational Commitment
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Leading &amp; Developing Others
 </li>
 </ul>
</div>

Manager - Payroll & People Operations

eClerx

<div>
 
 Company &ndash; eClerx
 
 
 Job Title &ndash; Operation Manager
 
 
 Job Location - Qesm El Maadi, Cairo, Egypt
 
 
 Employment Type &ndash; Full-Time
 
 
 Seniority Level &ndash; Mid Senior Level
 
 
 
 
 
 
 Job description :
 
 
 
 
 
 
 
 Primary Responsibilities :
 
 
 <ul>
 <li>
 Manages multiple teams and maintains &amp; improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing systems and process improvement and quality assurance programs
 </li>
 <li>
 Ensure Performance Metrics are achieved consistently and all client deliverables met within timelines
 </li>
 <li>
 Prepares performance reports by collecting, analyzing and summarizing data and trends
 </li>
 <li>
 Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Lead client/vendor reviews/calibrations and revert to client/vendor queries on routine issues
 </li>
 <li>
 Provide innovative ideas to optimize internal metrics &amp; ensure critical matrices are met timely
 </li>
 <li>
 Perform audits and quality checks on Team Leads &amp; Floor Supports and provide feedback to them periodically on their performance
 </li>
 <li>
 Ensure cross skilling, perform Training Need Identification for teams and Bottom Quartile Management
 </li>
 <li>
 Hold periodic meetings to discuss operational updates, discuss task delegation and review issues
 </li>
 <li>
 Focus on retention of staff through career mapping &amp; guiding team members
 </li>
 <li>
 Advocate and adhere to organizational policies and procedures and remediation of any major incident
 </li>
 <li>
 Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
 </li>
 </ul>
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
 <li>
 Overall experience of 12+ years and should be a graduate or post graduate
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Experience in the cable and telephone industry is an asset.
 </li>
 <li>
 He/she must also possess an understanding of the repair process in Telecom and Cable industry
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law
 
 
 
 
</div>

Operation Manager

Explore 673+ Operations lead in Cairo this November. Find roles across top companies and apply now to boost your career.

673 operations lead jobs IN Cairo

People Operations Lead

Partner Operations Lead

Operations Executive, Amazon Now, Amazon Now - Egypt

Operations Manager, Fulfilment Center Operations

Operations Manager, Fulfilment Center Operations

Manager - Payroll & People Operations

Operation Manager