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operations manager

Libsy / لبسي

<div>
 
 
 About Libsy
 
 
 
 
 
 
 Libsy is Egypt&rsquo;s resale marketplace for preloved, vintage, and designer fashion. We connect sellers and buyers through a trusted ecosystem built on quality control, authentication, and end-to-end logistics. Every sale is picked up, inspected at our Cairo hub, and delivered directly to the buyer with escrowed payments and buyer protection.
 
 
 
 
 
 We have organically grown into a platform with thousands of users across Cairo, and we are now scaling nationwide and laying the groundwork for regional expansion.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are looking for Libsy&rsquo;s first Operations Manager. You will own Libsy&rsquo;s end-to-end operational performance, from logistics and hub management to customer trust and product alignment. You will manage delivery partners, quality control workflows, payout reliability, and customer support while building and leading a team that delivers consistent, high-quality execution at scale.
 
 
 
 
 
 This is a hands-on role that combines analytical thinking, field execution, and strategic planning. You will work closely with the founders and tech team to scale our operational model across Egypt, spend time on the ground in different cities, and help prepare Libsy for expansion into new MENA markets such as Saudi Arabia and the UAE.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operational Strategy &amp; Execution
 
 
 
 
 
 <ul>
 <li>
 Co-develop and implement Libsy&rsquo;s operational roadmap in line with growth targets.
 </li>
 <li>
 Scale quality control, pickup, delivery, and returns processes while maintaining cost efficiency and reliability.
 </li>
 <li>
 Plan and execute national rollout across key Egyptian cities, ensuring a consistent seller and buyer experience.
 </li>
 <li>
 Establish the operational playbook for regional expansion, including logistics partnerships and regulatory readiness.
 </li>
 </ul>
 
 
 
 
 
 Logistics &amp; Fulfillment
 
 
 
 
 
 <ul>
 <li>
 Manage and grow relationships with delivery partners such as Bosta and other carriers.
 </li>
 <li>
 Oversee pickup, hub, and delivery workflows while maintaining strong SLAs on time, accuracy, and customer satisfaction.
 </li>
 <li>
 Optimize routing, batching, and capacity utilization to reduce delivery times and costs.
 </li>
 <li>
 Ensure smooth coordination between drivers, hub teams, and third-party logistics providers.
 </li>
 </ul>
 
 
 
 
 
 Quality Control &amp; Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Oversee daily hub operations including item inspection, authentication for designer pieces, and rejection tracking.
 </li>
 <li>
 Maintain low QC fail rates and ensure consistent inspection standards.
 </li>
 <li>
 Lead customer service and dispute resolution processes with a focus on buyer trust and seller satisfaction.
 </li>
 <li>
 Monitor and improve payout reliability through PSPs such as Paymob and Kashier.
 </li>
 </ul>
 
 
 
 
 
 Process &amp; Performance Management
 
 
 
 
 
 <ul>
 <li>
 Design and implement SOPs across all operational units to ensure scalability and consistency.
 </li>
 <li>
 Define and track key performance indicators including delivery times, QC pass rates, cancellations, and payout timelines.
 </li>
 <li>
 Introduce continuous improvement practices to enhance throughput and reduce operational costs.
 </li>
 <li>
 Coordinate with finance to reconcile courier settlements and wallet payouts.
 </li>
 </ul>
 
 
 
 
 
 Technology &amp; Product Collaboration
 
 
 
 
 
 <ul>
 <li>
 Collaborate with the tech and product teams to align new features with operational needs such as order tracking, dashboards, and automation.
 </li>
 <li>
 Contribute to the automation of repetitive workflows such as shipping requests, refund handling, and notifications.
 </li>
 <li>
 Translate field feedback into structured product requirements that improve platform performance and user experience.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Culture
 
 
 
 
 
 <ul>
 <li>
 Build, mentor, and lead a team across operations, quality control, logistics, and customer support.
 </li>
 <li>
 Train and motivate team members to uphold Libsy&rsquo;s service standards and customer-first culture.
 </li>
 <li>
 Foster a data-driven and accountable work environment where efficiency and reliability are measurable outcomes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 Proven experience in logistics, e-commerce operations, or marketplace management.
 </li>
 <li>
 Deep understanding of last-mile delivery, reverse logistics, and quality control systems.
 </li>
 <li>
 Strong analytical skills and comfort with data-driven decision-making, including Excel or Google Sheets.
 </li>
 <li>
 Experience in process design and optimization, ideally with familiarity in Lean or continuous improvement practices.
 </li>
 <li>
 Strong negotiation and relationship management skills with logistics and service partners.
 </li>
 <li>
 Experience leading teams and building operational processes from scratch in fast-paced environments.
 </li>
 <li>
 Excellent communication in Arabic and English, both written and verbal.
 </li>
 <li>
 High ownership mindset with the ability to switch between strategy and hands-on execution.
 </li>
 <li>
 Passion for building scalable systems that enable circular and sustainable commerce.
 </li>
 </ul>
 
 
 
 
 
 Why Join Libsy
 
 
 
 
 
 <ul>
 <li>
 Join one of Egypt&rsquo;s fastest-growing consumer startups at a pivotal stage of expansion.
 </li>
 <li>
 Sit at the center of Libsy&rsquo;s most critical function: the operations that power trust, growth, and customer satisfaction.
 </li>
 <li>
 Lead our national rollout and shape our expansion strategy beyond Egypt into markets like Saudi Arabia and the UAE.
 </li>
 <li>
 Play a defining role in building the operational backbone of a category-defining company as the first operations hire.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 
 
 
 Please send your CV and a brief note about your most significant operational challenge and how you solved it to
 
 thomas@libsy.app
 
 with the subject line:
 
 Operations Manager Application
 
 .
 
</div>

Operations Manager

e.construct Fz LLC

<div>
 At
 
 e.construct
 
 , we combine engineering excellence with a culture of ownership, impact, and innovation.
 
 
 We&rsquo;re hiring a
 
 People Operations Manager
 
 to join our team of forward-thinking structural engineers, designers, and digital innovators.
 
 
 The
 
 People Operations Manager
 
 owns the end-to-end delivery of core HR operations, ensuring operational excellence, compliance, and a consistent employee experience across the organization. This role leads HR administration, people data governance, payroll coordination, and employee lifecycle processes, while driving continuous improvement and scalable people operations practices. The Manager acts as a key operational leader within the People function, balancing hands-on execution with process ownership and optimization.
 
 
 Why e.construct?
 
 
 🏢
 
 Multidisciplinary Collaboration:
 
 Work alongside experts in structural engineering, BIM, software development, and research&mdash;all under one roof.
 
 
 ⚙️
 
 Built Not Bought:
 
 We developed our own performance evaluation system&mdash;because we know our needs better than any off-the-shelf tool.
 
 
 🌍
 
 Sustainability at the Core:
 
 From precast systems to digital optimization, our projects aim to reduce waste and promote efficiency.
 
 
 🧑&zwj;🤝&zwj;🧑
 
 People First, Always:
 
 We&rsquo;re stable and people-focused. We prioritize long-term growth and people-first decisions. We support our team through every phase of their journey&mdash;including when they explore new paths beyond our walls.
 
 
 📬
 
 Accessible Leaders, Written Culture:
 
 Communication is clear, transparent, and structured. Leaders are one message away.
 
 
 We hire people who care&mdash;not just about the work, but about how it&rsquo;s done. If you're ready to
 
 leave a mark
 
 , you&rsquo;ll thrive here.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Key Responsibilities
 </li>
 <li>
 1. People Data, Systems &amp; Compliance
 </li>
 <li>
 Own the accuracy, integrity, and governance of employee data across the HR Information System (NetSuite), ensuring timely updates and data consistency
 </li>
 <li>
 Establish and enforce HR data standards, documentation guidelines, and compliance controls aligned with labor laws and internal policies
 </li>
 <li>
 Lead internal and external HR audits, ensuring readiness, documentation completeness, and timely closure of findings
 </li>
 <li>
 Generate and analyze people operations reports and dashboards to support decision-making and leadership visibility
 </li>
 <li>
 2. Employee Relations &amp; HR Governance
 </li>
 <li>
 Oversee the preparation and issuance of all HR-related documentation, including employment contracts, salary certificates, experience letters, disciplinary actions, and policy communications
 </li>
 <li>
 Ensure all employee communications and documentation are legally compliant, consistent, and aligned with company policies
 </li>
 <li>
 Act as the first escalation point for employee HR-related inquiries, ensuring timely resolution and a professional employee experience
 </li>
 <li>
 Own onboarding and offboarding operations, ensuring a structured, compliant, and smooth employee lifecycle experience
 </li>
 <li>
 3. Payroll, Compensation &amp; Benefits Operations
 </li>
 <li>
 Support payroll preparation and coordination, ensuring accurate inputs related to promotions, bonuses, allowances, deductions, and exits
 </li>
 <li>
 Partner with Finance to ensure payroll timelines, approvals, and controls are met consistently
 </li>
 <li>
 Support annual compensation review cycles and ad-hoc salary changes, ensuring policy compliance and accurate execution
 </li>
 <li>
 Maintain oversight of benefits administration and related employee communications
 </li>
 <li>
 4. HR Operations Excellence &amp; Continuous Improvement
 </li>
 <li>
 Design, optimize, and document People Operations processes to ensure scalability, efficiency, and audit readiness
 </li>
 <li>
 Identify gaps and inefficiencies in HR operations and lead initiatives to improve workflows, controls, and employee experience
 </li>
 <li>
 Own and contribute to cross-functional HR projects related to performance management, engagement initiatives, and policy implementation
 </li>
 <li>
 Ensure HR documentation, SOPs, and operational guidelines are up to date and consistently applied
 
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Laws, Business Administration, or a related field
 </li>
 <li>
 5&ndash;8 years of experience in HR Operations or People Operations, with demonstrated ownership of core HR processes
 </li>
 <li>
 Solid understanding of labor law, HR compliance, payroll operations, and employee lifecycle management
 </li>
 <li>
 Hands-on experience with HRIS platforms (NetSuite or similar); Oracle systems exposure is a plus
 </li>
 <li>
 Strong analytical and reporting capabilities with high attention to data accuracy
 </li>
 <li>
 Proven ability to manage sensitive matters with discretion and sound judgment
 
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Operational Ownership &amp; Accountability
 </li>
 <li>
 Compliance &amp; Risk Management
 </li>
 <li>
 Process Design &amp; Optimization
 </li>
 <li>
 Stakeholder Management &amp; Communication
 </li>
 <li>
 Data Accuracy &amp; Attention to Detail
 </li>
 <li>
 Continuous Improvement Mindset
 
 
 
 </li>
 </ul>
 If you&rsquo;re passionate about creating meaningful employee experiences, value structure and efficiency, and thrive in a culture that balances people focus with high performance, we&rsquo;d love to have you on board.
 
 
 Join
 
 e.construct
 
 &mdash;where people, engineering, and innovation come together to build what&rsquo;s next.
</div>

People Operations Manager

dopay

<div>
 The Sales Operations Manager is responsible for building, managing, and continuously improving the operational engine that powers dopay's revenue growth. This role ensures that our sales organization is efficient, data-driven, compliant with process, and supported with the right tools and insights to reach&mdash;and exceed&mdash;sales targets.
 
 
 Core focus areas include CRM administration, sales process design, analytics &amp; reporting, pipeline integrity, enablement collaboration, and performance optimization.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities
 
 
 Sales Infrastructure &amp; Process Optimization
 
 
 
 <ul>
 <li>
 Design, implement, and continuously refine the end-to-end sales operating model
 </li>
 <li>
 Streamline workflows across Inside Sales, SME, Mid-Market, Enterprise &amp; SDR teams
 </li>
 <li>
 Define clear process documentation, handoff rules, SLAs, pipeline stages, and forecasting cadence
 </li>
 <li>
 Drive adoption of best practices across qualification, data entry discipline, meeting flow, and follow-ups
 
 
 </li>
 </ul>
 
 CRM &amp; System Ownership
 
 
 
 <ul>
 <li>
 Own HubSpot (and related tooling) as the single source of truth for pipeline management
 </li>
 <li>
 Monitor deal stages, pipeline hygiene, activity logging, and data completion daily
 </li>
 <li>
 Enforce discipline in lead, account, and opportunity management
 </li>
 <li>
 Work closely with sales managers to ensure CRM integrity and clean reporting
 
 
 </li>
 </ul>
 
 Data Insights &amp; Reporting
 
 
 
 <ul>
 <li>
 Build dashboards and analytics to track performance vs targets across teams
 </li>
 <li>
 Deep-dive into conversion rates, cycle times, segment productivity, ACV trends, win/loss metrics
 </li>
 <li>
 Identify bottlenecks, drop-off points, and efficiency gaps across the sales funnel
 </li>
 <li>
 Deliver weekly, monthly, and quarterly revenue insights to leadership with clear action recommendations
 
 
 </li>
 </ul>
 
 Sales Performance &amp; Funnel Management
 
 
 
 <ul>
 <li>
 Own forecasting process and ensure visibility into weekly/monthly revenue trends
 </li>
 <li>
 Drive rhythm of business: pipeline reviews, deal audits, planning sessions
 </li>
 <li>
 Track lead sources: Marketing, SDR, Prospecting, Referrals&mdash;and attribute impact accurately
 </li>
 <li>
 Ensure we have the operational capacity to scale toward dopay's quarterly cardholder + company acquisition goals
 
 
 </li>
 </ul>
 
 Enablement, Training &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Diagnose performance gaps using data rather than intuition
 </li>
 <li>
 Work with L&amp;D to design training programs
 </li>
 <li>
 Support onboarding of new reps with structured playbooks and capability ramps
 </li>
 <li>
 Build a feedback loop between Sales, Product, and Customer Success to drive feature improvement and retention
 
 
 </li>
 </ul>
 
 Tooling, Automation &amp; Efficiency
 
 
 
 <ul>
 <li>
 Recommend new tools or integrations that boost productivity, visibility, or forecasting accuracy
 </li>
 <li>
 Automate reporting, activity reminders, and data clean-up processes where possible
 </li>
 <li>
 Partner with marketing to optimize lead scoring &amp; routing for speed-to-contact
 
 
 </li>
 </ul>
 
 Success Metrics (what Great Looks Like)
 
 
 
 <ul>
 <li>
 CRM accuracy &gt;98% across pipeline data &amp; deal hygiene
 </li>
 <li>
 Improved conversion rates across segments (Lead &rarr; SQL &rarr; Win)
 </li>
 <li>
 Increased forecast accuracy and visibility over pipeline health
 </li>
 <li>
 Reduced sales cycle time for SME / Mid-Market / Enterprise
 </li>
 <li>
 % of reps achieving quota month over month
 </li>
 <li>
 Improved onboarding speed and skill uplift through L&amp;D enablement
 </li>
 <li>
 Operational readiness to support dopay scaling toward targets
 
 
 </li>
 </ul>
 
 Ideal Profile
 
 
 
 <ul>
 <li>
 4-8 years experience in Sales Operations, RevOps, or Commercial Analytics
 </li>
 <li>
 Proven track record managing CRM systems (HubSpot strongly preferred)
 </li>
 <li>
 Strong analytical capability; fluent in dashboards, Excel/Sheets, and reporting automation
 </li>
 <li>
 Experience supporting sales teams with 20+ reps across multiple segments
 </li>
 <li>
 Excellent process design thinking&mdash;ability to simplify, structure, and execute
 </li>
 <li>
 Comfortable working with cross-functional teams: L&amp;D, Marketing, Product, CS
 </li>
 <li>
 High ownership mentality, proactive problem-solver, data-first decision-maker
 </li>
 <li>
 Data driven and strong communication skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join dopay?
 
 
 
 
 <ul>
 <li>
 Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging markets
 </li>
 <li>
 Work with a dynamic and diverse team focused on innovation, growth, and delivering value to our clients and their employees
 </li>
 <li>
 Competitive salary and benefits, with opportunities for career growth and professional development
 
 
 </li>
 </ul>
 If you are a proactive, data-driven marketer who thrives on building customer relationships and driving long-term value, we'd love to hear from you. Apply today to join dopay and make a meaningful impact on financial inclusion!
</div>

Sales Operations Manager

TTEC

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

Talaat Moustafa Group

<div>
 
 
 Job Overview:
 
 
 
 We are seeking a dynamic and experienced Mall Operations Manager to oversee the strategic and operational aspects of our mall. The ideal candidate will excel in fostering relationships with tenants, optimizing operational efficiency, and enhancing the overall customer experience.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Business Planning:
 
 Develop a comprehensive business plan for the mall, encompassing all critical components of mall operations to drive success and growth.
 </li>
 <li>
 
 Tenant Relations:
 
 Cultivate and maintain long-term, beneficial relationships with existing tenants and retail groups to secure ongoing and future business opportunities.
 </li>
 <li>
 
 Operational Coordination:
 
 Implement and uphold approved procedures and systems across all mall functions, ensuring seamless collaboration among internal departments to meet business objectives and enhance tenant and customer experiences.
 </li>
 <li>
 
 Maintenance Management:
 
 Collaborate with department heads to prepare and oversee plans for regular and periodic maintenance, ensuring high-quality execution and adherence to schedules.
 </li>
 <li>
 
 Financial Oversight:
 
 Manage the collection of dues from tenants, ensuring compliance with contractual terms and timely resolution of any financial issues.
 </li>
 <li>
 
 Complaint Resolution:
 
 Address tenant complaints and demands efficiently, working proactively to identify and eliminate the root causes while adhering to legal and contractual obligations.
 </li>
 <li>
 
 Legal Compliance:
 
 Ensure all mall operations and tenant interactions are conducted in accordance with applicable legal standards and regulations.
 </li>
 <li>
 
 Brand Management:
 
 Develop and maintain a strong corporate mall identity, ensuring compliance with brand guidelines and promoting a cohesive image.
 </li>
 <li>
 
 Customer Service Enhancement:
 
 Take initiative to improve customer service within the mall, implementing strategies that enhance the shopping experience.
 </li>
 <li>
 
 Additional Responsibilities:
 
 Perform other tasks as assigned to support the overall objectives of the mall.
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 MBA in Management or related field is preferred.
 </li>
 <li>
 Minimum of 5 years of experience in mall management or a similar role.
 </li>
 <li>
 Strong business acumen with a solid understanding of commercial facilities management.
 </li>
 <li>
 Proven experience in managing leasing contracts, negotiations, and tender management.
 </li>
 <li>
 Excellent communication and interpersonal skills, with a customer-oriented mindset.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager - Malls

Pfizer

<div>
 
 Use Your Power for Purpose
 
 
 
 Reporting to the Research &amp; Development division, you will be integral in bridging evidence-based medical decision support with colleagues and stakeholders to enhance health and treatment outcomes. By developing frameworks to ensure our evidence is scientifically robust, providing unbiased and medically necessary expertise, or investigating data gaps, our mission remains clear: to empower healthcare decisions regarding the safe and appropriate use of medicines for patients. Your work will support better health outcomes, ensuring that our evidence is sound and that healthcare decisions are informed and safe for patients.
 
 
 
 What You Will Achieve
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 STUDY IMPLEMENTATION &amp; MANAGEMENT
 </li>
 <li>
 Support via execution of operational tasks the conduct of studies and projects (Non-Interventional Studies, Low Interventional Studies, etc.) by working collaboratively with all involved departments and groups
 </li>
 <li>
 Coordinate and execute operational responsibilities for assigned studies in compliance with Pfizer policies and procedures
 </li>
 <li>
 Schedule, participate in and take minutes during scheduled team meetings (if required) &ndash; distribute minutes, action items, follow-up for completion as needed
 </li>
 <li>
 Create or assist with study documents as requested by Clinical Scientist or Study Team (MS Word, Excel, Powerpoint)
 </li>
 <li>
 Create folders and file documents in shared drive locations (Sharepoint, Teams, etc) for Study Team to actively manage the project
 </li>
 <li>
 Prepare and assist others with required internal study documents including, but not limited to, concept submission, due diligence checklist, laboratory worksheets, supply requests, study team rosters, vendor lists, etc.
 </li>
 <li>
 May act as primary contact for vendors, including laboratory and/or Clinical Research Organizations and maintenance of associated documentation (i.e., vendor management plans)
 </li>
 <li>
 Liaise with external vendors to ensure laboratory supplies and sample shipment arrangements are made in accordance with protocol requirements and follow-up with vendor to ensure supply fulfillment is completed as expected
 </li>
 <li>
 Prepare study/project timelines and track progress against stated milestones and deliverables
 </li>
 <li>
 Track Pfizer SOP process steps from concept development through study close-out and ensure Study Team is completing all required items per the relevant SOP and or Medical Affairs processes
 </li>
 <li>
 Liaise with external collaborators, key opinion leaders, to obtain relevant required documentation need in support of various research activities
 </li>
 <li>
 Manage financial aspects of research projects including, but not limited to, tracking invoicing and payment activities, and alignment with departmental budget forecasts, facilitate execution of Confidentiality Disclosure Agreements, study contract and updates
 </li>
 <li>
 Maintain study master file and file study documents in the appropriate Pfizer repository (i.e. GDMS, PTMF, etc)
 </li>
 <li>
 Maintain study details in required systems as necessary from concept to close-out (Siebel, SToD, etc)
 </li>
 <li>
 Support audits/inspections as applicable
 </li>
 <li>
 DEPARTMENT LEVEL SUPPORT
 </li>
 <li>
 Assist with entry of study details into any of a variety of systems on behalf of department colleagues
 </li>
 <li>
 Work with Clinical Scientist team and other operational colleagues on department-wide financial updates and information collection/reporting
 
 
 </li>
 </ul>
 
 Here Is What You Need (Minimum Requirements)
 
 
 
 <ul>
 <li>
 BA/BS Degree in science, health-related field or epidemiology with at least 5 years of relevant (prior clinical trial, non-interventional study and/or epidemiologic study) experience.
 </li>
 <li>
 Experience with participating in and supporting a multidisciplinary team
 
 
 </li>
 </ul>
 Experience in project management - managing fully-outsourced projects or vendor oversight is highly desired for this position
 
 
 <ul>
 <li>
 Exercises own judgement leveraging knowledge and experience. Works independently with instruction on complex problems.
 </li>
 <li>
 Fluent in English with exceptional written and oral communication and cross-functional collaborative skills
 </li>
 <li>
 Outstanding organizational skills, managing several projects concurrently that are often time pressured; strong ability to effectively multi-task and prioritize
 </li>
 <li>
 Proficiency in the full Microsoft suite of applications (MS Word, Excel, Powerpoint, Teams, etc)
 
 
 </li>
 </ul>
 Work Location Assignment: Hybrid
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 Medical
</div>

Study Operations Manager

Orascom Investment Holding

<div>
 
 Position:
 
 Field Operations Manager.
 
 
 
 Organization:
 
 
 Blu Ev
 
 
 
 Blu EV, Orascom Investment Holdings e-mobility subsidiary, is reshaping urban transportation. Through its Battery-as-a-Service (BaaS) platform, Blu EV enables quick battery swaps, vehicle conversions, and access to electric mobility for individuals and fleets. With a vision toward a full Mobility-as-a-Service (MaaS) model, Blu EV is accelerating the transition to sustainable, connected, and affordable mobility solutions.
 
 
 
 Website:
 
 www.blu-ev.com
 
 
 
 
 Job Description:
 
 
 
 
 The
 
 Field Operations Manager
 
 is responsible for overseeing and managing Bikes, BSUs and Batteries Tickets and field operations of battery swapping network and lead squad supervisors and ensure the smooth and efficient functioning of operations in multiple locations. And support for ensuring the successful deployment of BSUs in various locations and establishing strong partnerships with venues.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and supervise a team of Area Operations Managers, providing guidance, support, and performance evaluations.
 </li>
 <li>
 Manage BSUs installation.
 </li>
 <li>
 Train Partners to support in field operations and maintenance.
 </li>
 <li>
 Manage all network tickets (BSUs, batteries and users).
 </li>
 <li>
 Coordinate logistics, resources, and timelines to ensure smooth and efficient BSUs installation.
 </li>
 <li>
 Oversee the installation and setup of BSUs, ensuring adherence to technical specifications and safety standards.
 </li>
 <li>
 Oversee the field operations ensuring compliance with operational processes, quality standards, and safety guidelines.
 </li>
 <li>
 Implement operational strategies to optimize efficiency, minimize downtime, and enhance customer satisfaction.
 </li>
 <li>
 Monitor KPIs to track operational performance, identify areas for improvement, and implement corrective actions.
 </li>
 <li>
 Collaborate with cross-functional teams, such as Supply Chain, Product Operations, and Customer Experience, to streamline operations and drive continuous improvement.
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 Conduct regular inspections and audits on operations to ensure compliance with operational standards and regulatory requirements.
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 Ensure effective staffing and scheduling of operations, managing resources and workload allocation to meet operational needs.
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 Provide training and development opportunities to Squad Supervisors, supporting their professional growth and enhancing their leadership skills.
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 Implement and maintain SOPs, ensuring efficiency.
 
 
 
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 </ul>
 
 Qualifications:
 
 
 
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 Bachelor's degree in any related field.
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 7-10 years of experience out of which 3 - 4 years in a leadership position.
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 Ability to understand the product and the customers needs.
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 Strong leadership and people management skills.
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 Excellent problem-solving and decision-making abilities.
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 Familiarity with data analysis and performance metrics to drive operational improvements.
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 Strong organizational and project management abilities.
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 Knowledge of safety regulations and best practices in operations and maintenance.
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 Ability to adapt to changing business needs and work in a fast-paced environment.
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 <li>
 Willingness to travel to different locations as required.
 
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 </ul>
</div>

Field Operations Manager - Blu EV

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