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order management specialist

help AG

<div>Help AG is looking for a talented and experienced Order Management Specialist who will be working closely with members of the Finance team. The primary tasks shall include issuing purchase orders, purchase invoice booking, vendor onboarding, inventory monitoring and reconciliation. The employee is also expected to cover for the other Order Management Specialists during leaves and annual vacation. 
Responsibilities<ul><li> 
Create Purchase Orders (PO) in the system.</li><li>
Send POs to suppliers via email, along with the supporting documents using a standard format and making sure that POs are sent to the correct recipients.</li><li>
Monitor and follow up status of orders placed to meet delivery deadlines.</li><li>
Receive shipments from distributors and vendors, ensuring that the right items, quantities, and serial numbers are received.</li><li>
Post Goods Receipt Notes (GRN) and generate Delivery Notes.</li><li>
Post supplier invoices while ensuring that invoices comply with tax authorities.</li><li>
Post purchase journals and inventory entries.</li><li>
Coordinate deliveries to end-customers either directly or through Project Managers.</li><li>
Create projects in SharePoint and upload supporting documents.</li><li>
Liaise with suppliers, couriers, forwarders, and delivery partners.</li><li>
Prepare reports - deliveries, revenue and cost allocation, among others.</li><li>
Handle vendor accounts reconciliations.</li><li>
Carry out supplier onboarding, due diligence and accomplish external or 3rd party forms.</li><li>
Other ad hoc tasks as maybe required from time to time.</li><li>
Recommend new processes or systems for improvement; implement new ideas and strategies.</li><li>
Organize and schedule tasks in a timely manner.</li></ul>
Qualifications &amp; Skills<ul><li>
Bachelor&rsquo;s degree in finance, Business Management or Accounting.</li><li>
Background in accounting - journal entries, inventory management, revenue recognition &ndash; is essential.</li><li>
Minimum of 2 years purchasing and logistics experience, preferably for IT-related products.</li><li>
Well-versed with MS Dynamics Navision, and MS office tools (Word, Excel, Outlook, PowerPoint, SharePoint, Teams).</li><li>
Knowledge of VAT and Withholding regulations (UAE, KSA, EGY, QAT).</li><li>
Fluency in written and spoken English; Arabic is a plus.</li><li>
Good in preparing reports and presentations.</li><li>
Good analysis and evaluation skills.</li><li>
Excellent communication and negotiation skills.</li><li>
Excellent organizational skills.</li><li>
Adaptability and can get along well with colleagues, suppliers, and other stakeholders.</li><li>
Knowledge of supply chain and logistics, international shipping incoterms, custom regulations and standards.</li></ul>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flights tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Order Management Specialist

Barry Callebaut

<div><div><div><div><div>Customer Service Specialist ME
</div></div></div></div><div><div><div><div>Location:
Dubai, AE, 392407
</div></div></div></div><div></div><div><div>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
</div></div><div><div><div><div><div>About The Role</div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div> 
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div> 
</div>
<div>Key Responsibilities Include:</div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div>About You:</div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
Were you missing anything in this job ad? Please share your feedback with us by clicking here.</div></div></div>

Customer Service Specialist ME

CommScope

<div>In our &lsquo;always on&rsquo; world, we believe it&rsquo;s essential to have a genuine connection with the work you do.
CommScope and its brands create cutting-edge network technology that brings people together. As a Ruckus Customer Advocacy Specialist, you will be at the forefront of ensuring a positive customer experience. By fostering strong relationships with customers and collaborating with internal teams, you'll help deliver exceptional service and play a critical role in driving customer success. 
The Customer Advocacy Team supports the Ruckus segment and serves as the primary point of contact for customers, overseeing order fulfillment and addressing customer queries. This role requires you to proactively manage and resolve order issues, ensuring timely and accurate delivery in a fast-paced, B2B environment. You'll be responsible for maintaining customer satisfaction while identifying opportunities for improvement through regular business reviews and collaboration across multiple departments. 
HOW YOU'LL HELP US CONNECT THE WORLD: 
 
We&rsquo;re looking for a Customer Advocacy Specialist who thrives on collaboration and problem-solving. In this role, you&rsquo;ll be the key contact for customers, ensuring timely, smooth and accurate order fulfillment while managing complex queries and making decisions in a dynamic business environment. 
 
You&rsquo;ll lead regular customer review meetings, using data to resolve discrepancies, improve efficiency, and communicate updates like program changes or pricing as well as ensuring seamless operations through collaboration between supply chain, logistics, trade compliance and finance. 
 
As a Subject Matter Expert, you&rsquo;ll support channel program initiatives, product launches and onboarding of new SKUs. Your expertise in backlog management and the quote-to-cash process will help drive revenue and resolve order issues. You&rsquo;ll also support sales teams with insights and updates, contribute to process improvements, and take on ad-hoc projects with flexibility and initiative. 
REQUIRED QUALIFICATIONS FOR CONSIDERATION:<div><ul><li> 
Self-driven and detail-oriented with strong time management and multitasking skills.</li><li>Excellent communicator and team player, able to collaborate across functions and time zones.</li><li>Proficient in Salesforce, SAP, Microsoft Office (Advanced Excel), Power BI, and Copilot.</li><li>Fluent in English; additional languages such Arabic and French are a plus.</li></ul></div> 
YOU'll EXCITE US IF YOU HAVE:<div><ul><li> 
Previous experience in customer service, customer advocacy, or related roles within a B2B environment is preferred.</li><li>Experience working with complex order processes and collaborating with cross-functional teams is beneficial.</li></ul></div> 
Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 
 
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next&hellip;..come connect to your future at CommScope. 
 
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope&rsquo;s accommodation process and EEO policy at https://jobs.commscope.com/eeo</div>

Customer Advocacy Specialist

Swaad Station Restaurant

We are hiring Planner who will be responsible for sales planning, forecasting, and coordinating order execution to ensure timely delivery to customers. This role will work closely with the sales, procurement, and logistics teams to optimize inventory levels, improve forecast accuracy, and ensure smooth end-to-end sales operations.Location: DIP 1Key Responsibilities:Sales Planning &amp; Forecasting<ul><li>Prepare monthly and quarterly sales forecasts based on market trends, historical data, and input from the sales team.</li><li>Monitor sales performance versus targets and provide regular reports to management.</li><li>Identify demand patterns and recommend adjustments to inventory and supply planning.</li></ul>Order Management &amp; Coordination<ul><li>Coordinate between the sales, procurement, and logistics teams to ensure timely delivery of products.</li><li>Track all customer orders from placement to delivery, ensuring commitments are met.</li><li>Maintain updated order status reports and proactively communicate delays or issues.</li><li>Follow up with suppliers to ensure materials are available as per the sales plan.</li></ul>Inventory &amp; Delivery Management<ul><li>Monitor stock levels and coordinate replenishment to avoid shortages or overstock situations.</li><li>Work with logistics to plan and schedule deliveries efficiently.</li><li>Ensure all sales orders and delivery documentation are accurate and complete.</li></ul>Reporting &amp; Analysis<ul><li>Generate regular reports on sales forecasts, order fulfillment, and delivery performance.</li><li>Analyze sales data to support management decisions on product planning and customer demand.</li></ul>Customer Coordination<ul><li>Support the sales team in responding to customer inquiries related to product availability, delivery schedules, and order status.</li><li>Ensure customer satisfaction through accurate planning and timely follow-up.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Electrical Engineering or Diploma in Supply Chain Management, or related field.</li><li>Minimum 4&ndash;6 years of experience in sales coordination, planning, or order management within a trading or distribution environment (preferably fast moving products in trading company).</li><li>Strong understanding of sales forecasting, inventory control, and supply chain processes.</li><li>Excellent communication and coordination skills.</li><li>Proficient in MS Excel and ERP systems.</li><li>Detail-oriented, analytical, and capable of handling multiple priorities under tight deadlines.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Kindly mention your current salary and expected salary.</li><li>Have you worked in trading or contracting company?</li></ul>

Planner

We are hiring for Planning Engineer who will be responsible for sales planning, forecasting, and coordinating order execution to ensure timely delivery to customers. This role will work closely with the sales, procurement, and logistics teams to optimize inventory levels, improve forecast accuracy, and ensure smooth end-to-end sales operations.Location: DIP 1Key Responsibilities:Sales Planning &amp; Forecasting<ul><li>Prepare monthly and quarterly sales forecasts based on market trends, historical data, and input from the sales team.</li><li>Monitor sales performance versus targets and provide regular reports to management.</li><li>Identify demand patterns and recommend adjustments to inventory and supply planning.</li></ul>Order Management &amp; Coordination<ul><li>Coordinate between the sales, procurement, and logistics teams to ensure timely delivery of products.</li><li>Track all customer orders from placement to delivery, ensuring commitments are met.</li><li>Maintain updated order status reports and proactively communicate delays or issues.</li><li>Follow up with suppliers to ensure materials are available as per the sales plan.</li></ul>Inventory &amp; Delivery Management<ul><li>Monitor stock levels and coordinate replenishment to avoid shortages or overstock situations.</li><li>Work with logistics to plan and schedule deliveries efficiently.</li><li>Ensure all sales orders and delivery documentation are accurate and complete.</li></ul>Reporting &amp; Analysis<ul><li>Generate regular reports on sales forecasts, order fulfillment, and delivery performance.</li><li>Analyze sales data to support management decisions on product planning and customer demand.</li></ul>Customer Coordination<ul><li>Support the sales team in responding to customer inquiries related to product availability, delivery schedules, and order status.</li><li>Ensure customer satisfaction through accurate planning and timely follow-up.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Electrical Engineering or Diploma in Supply Chain Management, or related field.</li><li>Minimum 4&ndash;6 years of experience in sales coordination, planning, or order management within a trading or distribution environment (preferably fast moving products in trading company).</li><li>Strong understanding of sales forecasting, inventory control, and supply chain processes.</li><li>Excellent communication and coordination skills.</li><li>Proficient in MS Excel and ERP systems.</li><li>Detail-oriented, analytical, and capable of handling multiple priorities under tight deadlines.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experienece working as Planner/ Planning Engineer in UAE?</li><li>Please mention your current salary and expected salary</li><li>Have you worked in trading or contracting company?</li></ul>

Planning Engineer

Robinson & Co (Singapore) Pte Ltd

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: E-Com Operations Specialist Retail Fashion Dubai Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Role Purpose:The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.Key Responsibilities:<ul><li>Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.</li><li>Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.</li><li>Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.</li><li>Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.</li><li>Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.</li><li>Assist in creating workflow automation to streamline manual processes and improve efficiency.</li><li>Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.</li><li>Participate in UATs, platform upgrades, and system enhancements with internal tech teams.</li></ul>Requirements:Experience<ul><li>2-4 years in ecommerce operations or platform management.</li><li>Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).</li><li>Understanding of system integrations and API workflows.</li><li>Experience with online merchandising.</li><li>Ability to create reports and dashboards using BI tools.</li><li>Exposure to automation tools like Power Automate is a plus.</li><li>Strong attention to detail and organizational skills.</li><li>Technical understanding of ecommerce platforms and workflows.</li><li>Comfortable with data analysis and reporting tools.</li><li>Proactive problem-solver with a continuous improvement mindset.</li><li>Strong communication and cross-team collaboration skills</li></ul>We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

E-Com Operations Specialist Retail Fashion Dubai

<div>
 
 Who we are:
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain
 
 
 
 Job Summary
 
 
 
 GMG is seeking a detail-oriented and proactive
 
 Customer Operations Officer
 
 to manage the full order-to-delivery lifecycle across our wholesale customer accounts. This role is pivotal in ensuring operational efficiency and delivering a seamless customer experience through accurate order processing, shipment coordination, and cross-functional collaboration.
 
 
 The ideal candidate will bring strong expertise in order management, export coordination, and advanced Excel-based reporting. Experience working with SAP/ERP systems and a background in the retail or FMCG industry is preferred.
 
 
 
 Key Responsibilities
 
 
 
 
 Order Management &amp; Fulfilment
 
 
 <ul>
 <li>
 Manage end-to-end order processes for both local and export wholesale accounts, including pre-season and in-season orders.
 </li>
 <li>
 Handle pre-booking, PTL (Partial Truck Load), and regular order types while ensuring accurate documentation and shipment tracking.
 </li>
 <li>
 Generate Pro Forma Invoices, packing lists, and all necessary shipping documentation for smooth order execution.
 </li>
 </ul>
 
 
 Shipment Coordination &amp; Export Support
 
 
 <ul>
 <li>
 Track inbound and outbound shipments and maintain clear, up-to-date records.
 </li>
 <li>
 Register and manage Certificates of Origin through the Chamber of Commerce portal.
 </li>
 <li>
 Liaise with Finance to provide complete LC (Letter of Credit) documentation and ensure timely dispatch.
 </li>
 <li>
 Share shipping documents (invoice, packing list, AWB, export documents) with customers for customs clearance.
 </li>
 </ul>
 
 
 Customer Service &amp; Reporting
 
 
 <ul>
 <li>
 Prepare ATP (Available to Promise) stock lists, replenishment orders, and delivery schedules aligned with customer expectations.
 </li>
 <li>
 Respond to customer queries regarding order progress, delays, and fulfilment status.
 </li>
 <li>
 Generate customer-specific reports, including sales tracking, stock status, and delivery summaries on a daily/weekly basis.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Logistics, Finance, and Operations teams to streamline fulfilment flows and resolve any order-related issues.
 </li>
 <li>
 Contribute to continuous process improvements by identifying operational gaps and recommending enhancements.
 </li>
 </ul>
 
 
 Qualifications and Skills
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field is required.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 2&ndash;6 years of experience in customer operations, sales coordination, or export order management.
 </li>
 <li>
 Prior experience within the retail industry and/or GCC region is a strong advantage.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Proficient in Microsoft Excel (pivot tables, formulas, data analysis &ndash;
 
 certification is a plus
 
 ).
 </li>
 <li>
 Working knowledge of SAP/S4 and ERP systems for order and inventory management.
 </li>
 <li>
 Strong understanding of export documentation and shipping processes.
 </li>
 <li>
 Excellent organizational, communication, and time management skills.
 </li>
 <li>
 High attention to detail, with the ability to multitask and prioritize under pressure.
 </li>
 <li>
 Analytical thinker with a solutions-oriented mindset and a passion for process excellence.
 </li>
 </ul>
 
 Department
 
</div>

Customer Operations Officer

Explore 9562+ Order management specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.