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outreach program manager

Therapeutic Play Foundation

Outreach Program ManagerFull-Time | Salaried | Hybrid Reports To: Operations Director Minimum Three (3) In-Person Days Per Week RequiredPosition SummaryThe Outreach Program Manager serves as the operational lead for Community Health Workers (CHWs) and all outreach-based workforce execution across CalAIM, Healthcare Access, STRTP, and ARTGard programming.This role supervises CHWs, oversees call center assignments, field-based engagement (including door knocking and tabling), mail outreach campaigns, Community Play Dates, and Wellness Labs (CHW-related components), and ensures timely documentation compliance.The Outreach Program Manager ensures CHWs demonstrate professionalism, complete assigned outreach tasks, and meet documentation and engagement standards aligned with grant, MCP, and organizational expectations.Clinical supervision of LCMs and therapeutic documentation quality remains under the Clinical Team Lead.Core ResponsibilitiesCHW Supervision &amp; Workforce Leadership<ul><li>Directly supervise Community Health Workers (CHWs) &bull; Provide regular oversight meetings and performance feedback &bull; Monitor professionalism, reliability, and engagement quality &bull; Ensure CHWs meet outreach and documentation expectations &bull; Address performance concerns in collaboration with Operations Director</li></ul>Call Center &amp; Outreach Assignment Oversight<ul><li>Assign and monitor CHW call center shifts and outreach call campaigns&bull; Ensure CHWs complete required call quotas and outreach attempts&bull; Monitor documentation of call center engagement activities&bull; Track and verify OTF/RTF documentation related to outreach contacts&bull; Ensure auto-dialer or call tracking systems are utilized appropriately&bull; Provide follow-up for incomplete call assignments or missing documentation</li></ul>Field Outreach &amp; Community Engagement Standards<ul><li>Ensure CHWs demonstrate professionalism during door knocking, tabling events, and in-person outreach&bull; Monitor adherence to safety protocols and community engagement guidelines&bull; Oversee coordination of mail outreach campaigns and documentation of outreach attempts&bull; Ensure community partner interactions reflect organizational standards&bull; Provide day-of oversight for Community Play Dates, Wellness Labs, and major outreach initiatives</li></ul>Workforce Scheduling &amp; Payroll Coordination<ul><li>Draft expected shift assignments for outreach events, call center coverage, door knocking initiatives, and community programming&bull; Submit finalized shift schedules to HR for entry into Gusto&bull; Coordinate schedule changes with HR to ensure accurate payroll processing&bull; Monitor staffing coverage to prevent operational gaps</li></ul>Final payroll processing and compensation authority remain under HR and executive leadership.Documentation &amp; CalAIM Compliance Oversight<ul><li>Monitor CHW progress note submission timelines&bull; Track OTF/RTF completion across call center, door knocking, and event-based outreach&bull; Maintain documentation compliance dashboards&bull; Provide reminders and corrective follow-up for missing documentation&bull; Escalate repeated non-compliance concerns to Operations Director&bull; Collaborate with Data, Grants &amp; Development Director when documentation gaps impact billing or reporting</li></ul>Clinical documentation quality remains under Clinical Team Lead oversight.Outreach Playbooks &amp; Systems Development<ul><li>Lead development and refinement of outreach playbooks for call center operations, field engagement, and tabling&bull; Standardize workflows for documentation, outreach tracking, and event execution&bull; Ensure playbooks align with CalAIM, MCP, and grant compliance requirements</li></ul>Event Materials, Logistics &amp; Expense Oversight<ul><li>Submit flyer requests and coordinate with marketing/design&bull; Ensure outreach materials align with program guidelines&bull; Coordinate supply inventory and event preparation&bull; Create and submit expense reports related to outreach activities&bull; Ensure expenditures align with grant documentation standards</li></ul>CHW Training Academy &amp; Proficiency<ul><li>Oversee implementation of the CHW Training Academy&bull; Monitor CHW training completion and competency benchmarks&bull; Ensure CHWs demonstrate proficiency in outreach engagement, call center etiquette, documentation standards, and community professionalism &bull; Coordinate refresher training when needed</li></ul>Cross-Functional Collaboration<ul><li>Collaborate with Operations Director to ensure smooth day-to-day workforce execution &bull; Participate in weekly 30-minute Revenue &amp; Operations Alignment meeting &bull; Coordinate with Clinical Team Lead when outreach intersects with behavioral health considerations &bull; Work with Data, Grants &amp; Development Director to address compliance or reporting impacts</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree required (Public Health, Social Work, Healthcare Administration, or related field preferred) &bull; 3&ndash;5 years experience in outreach, program management, or community engagement &bull; Experience supervising CHWs or community-based workforce preferred &bull; Knowledge of CalAIM, Medi-Cal documentation standards, or grant-funded programs preferred &bull; Strong leadership, organizational, and accountability skills &bull; Ability to manage workforce compliance and field execution simultaneously</li></ul>Work Environment &amp; Compensation<ul><li>Full-time (40 hours per week)&bull; Hybrid role with minimum three (3) in-person days required. South LA&bull; Additional in-person attendance required for major outreach events&bull; Salary Range: $66,560 &ndash; $87,360 annually&bull; Benefits include healthcare benefits, PTO, and professional development opportunities</li></ul>Job Type: Full-timePay: $66,560.00 - $87,360.00 per yearBenefits:<ul><li>Paid time off</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90043

Outreach Program Manager

Clinica Romero

<div>Position Title: Case Manager
Department: Care Management Services Department

Position Reports to: Care Management Services Program Manager

Status: Full-time/Non-Union 
 
Summary: The Case Manager works as a team member of the Care Management Services Department that works to provide care management, coordination, and supportive services to Clinica Romero patients. The Case Manager will work with individual patients to develop personal goals, person-centered care plans, and support patients in meeting their goals. The Case Manager will use the &ldquo;whatever it takes&rdquo; approach to help patients get connected to resources and supportive services that support health outcome improvement. This can include, but is not limited to, resources related to transportation, food, specialty medical care, legal services, and housing. The Case Manager will report to the Care Management Services Program Manager. 
Duties and Responsibilities:
<ul>
<li>Provides support, empowerment, education and case management services to patients to ensure improved health outcomes.</li>
<li>Conducts periodic assessments of patient&rsquo;s progress with the developed care plan, related goals, and needed services.</li>
<li>Provides support and assistance to patients with accessing resources in the community.</li>
<li>Educates patients with chronic illness about evidence-based standards of care and self-management of their chronic illness.</li>
<li>Educates patients about the health care system and facilitates relationship building between the two.</li>
<li>Documents work with patients through appropriate record keeping that follows the project&rsquo;s policies and procedures.</li>
<li>Listens attentively to patient needs and suggestions and addresses their issues fairly and professionally, and coordinates with immediate supervisor for supervision.</li>
<li>Develops and maintains strong ties to the community, local community-based organizations, and government program offices.</li>
<li>Links patients to appropriate social service resources and medical care programs, and assists them in completing required paperwork in order to enroll them.</li>
<li>Links patients to specialty healthcare services including but not limited to mental health, substance use disorder, dental, transportation to access healthcare services, and other resources as needed.</li>
<li>Participates in staff meetings, trainings, conferences, program evaluation and program development.</li>
<li>Serves as support to primary care team to ensure patient follows care plan as specified by the primary care provider.</li>
<li>Keeps highly organized files for each patient and enters appropriate data into the clinic&rsquo;s EHR system (Epic).</li>
<li>Participates in case conferencing meetings and other community meetings.</li>
<li>Coordinates with other outreach teams in joint outreach efforts.</li>
<li>Perform follow-ups and wellness checks on existing patients.</li>
<li>Assists and supports patients in maintaining cooperative and effective relationships with case managers and other service providers.</li>
<li>Coordinates social, educational, and other activities/appointments for patients.</li>
<li>Provides specific information about public assistance programs for health and social services to which patients may be entitled.</li>
<li>Develops a written care plan specific to patient needs.</li></ul> 


Qualifications
<ul>
<li>Fluent in Spanish.</li>
<li>Knowledge and experience in social work, healthcare, community outreach, or human services.</li>
<li>Degree from an accredited college or university in social work, human services or a related field (highly preferred).</li>
<li>Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including patients, community, and other staff.</li>
<li>Excellent organizational skills and the capability to work in a fast-paced environment.</li>
<li>Strong knowledge of social services and resources.</li>
<li>Effective crisis management skills.</li>
<li>Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)</li>
<li>Ability to accurately enter data in to CMOAR databases (EPIC/OCHIN)</li>
<li>Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.</li>
<li>Valid automobile liability insurance.</li>
<li>Travel is required for external homeless outreach events and/or as needed between clinic sites.</li></ul></div>

ECM Case Manager

MLK Community Healthcare

<div><div><div>Pay Rate Type</div>
Hourly</div>
<div><div>Salary Range (Depending on Experience)</div>
$21.00 - $28.00</div> 
<div><div>If you are interested please apply online, send your resume to Marismartinez@mlkch.org
POSITION SUMMARY
The Outreach Specialist will conduct community outreach at health centers, provider offices and other social service sites aimed at recruiting and enrolling eligible prenatal clients into the Welcome Baby program. They will work with various entities to obtain referrals, such as the OB clinics and providers with Labor and Delivery privileges. They will also be responsible for developing relationships with key community contacts, maintaining prenatal outreach logs, following up with and referring potential clients to the Welcome Baby program. The WB Outreach Specialist will work closely with the Welcome Baby Program Manager, Clinical Supervisor, Grant Coordinator/Hospital Liaison and other program staff to provide input into the development of program documentation, training, procedures, and overall structure of the program. The Welcome Baby Community Outreach Specialist will follow Welcome Baby protocols as developed by First 5 LA and will complete other duties as assigned. This is a part-time position, 30 hours per week- Grant Funded.
The Hospital Liaison will have experience conducting standardized family assessments. The Hospital Liaison will introduce the Welcome Baby program and describe the opportunities and services to patients during the hospital visit. The goal of the hospital visit is to invite patients to participate or continue participation in the program; observe parent-infant interaction when possible; assess for social support, infant feeding, and maternal depression; and complete the Bridges for Newborn Screening Tool. The Hospital Liaison will also attend off-site Welcome Baby mandatory meetings and trainings. The Hospital Liaison will be certified in Lactation Education (CLE); or certification must be completed within six months of hire; alternately, staff may be certified lactation consultant (CLC) or international board-certified lactation consultant (IBCLC). The Hospital Liaison will work closely with the Welcome Baby Program Manager, Clinical Supervisor, Grant Coordinator/Hospital Liaison and other program staff.
25% of this position will be dedicated to the Outreach Specialist role and 25% will be dedicated to the Hospital Liaison role
ESSENTIAL DUTIES AND RESPONSIBILITIES 
Outreach Specialist Key Position Responsibilities:<ul><li>Ability to function as a member of an interdisciplinary team and work closely with all program staff to provide a continuum of services.</li><li>Ability to develop relationships with providers and community organizations and provide input on communication and outreach strategies.</li><li>Experience working with families from diverse age, cultural, and ethnic backgrounds.</li><li>Conduct outreach (group and one-on-one) at provider sites and community-based organizations to recruit potential clients.</li><li>Contact potential clients from outreach to encourage participation in the program and enroll them, if appropriate.</li><li>Conduct client intakes, including collecting key information in a sensitive and nonjudgmental manner.</li><li>Identify appropriate resources for clients and provide referrals as needed during the intake process.</li><li>Ability to adhere to all program guidelines, policies and protocols and actively work toward achieving the goals of the program.</li><li>Empathy, warmth, and the ability to establish ongoing supportive relationships with an ethnically diverse population.</li><li>Participates in appropriate community meetings and marketing and communications efforts as needed.</li><li>Provides input on communication and outreach strategies.</li><li>Develops trust and rapport with clients and provides support using an empathic and client-centered approach.</li><li>Completes all needed paperwork for each client in a timely and organized manner, including clear and well written progress notes.</li><li>Provides intake data to the Clinical Supervisor and administrative support staff in a timely manner for client enrollment and assignment.</li><li>Updates and shares community resources.</li><li>Attends and participates in all staff meetings, bi-weekly group reflective supervision, and individual group reflective supervision.</li><li>Participate in periodic Peer to Peer workshops, webinars and conference calls; and Welcome Baby and Home Visitation regional meetings.</li><li>Complete Welcome Baby training required for Outreach Specialist within one year of hire</li></ul>
Hospital Liaison Kep Positon Responsibilities:<ul><li>Responsible for approaching prospective clients at bedside to introduce the Welcome Baby program, verifies willingness to participate, obtains consent, and gathers referral information.</li><li>Responsible for developing a file for each client recruited into the program, documenting all contacts with the family and agencies and completing data forms and program documentation.</li><li>Responsible for developing trust and rapport with clients and provides support using an empathetic and client centered approach.</li><li>Responsible for adhering to all program guidelines, policies and protocols and actively works toward achieving goals of the program.</li><li>Responsible for the conducting an interview with each client recruited into the program, observing parent-infant interaction; assessing involvement of father or other secondary caretaker, level of social support, infant feeding and maternal depression; and provides breastfeeding support</li><li>Assists moms and infants with breastfeeding, education and resources</li><li>Effectively conducts required client assessments using standardized tools for maternal depression and a risk screening interview.</li><li>Works closely with the Program Director, Department Director and nurses to provide a continuum of services.</li><li>Confers with assigned nurse regarding need for any additional hospital services or referrals and assists with referral process, if needed.</li><li>Collaborates and acts as a liaison with other members of the healthcare team, including nurses, lactation specialists, social workers, and physician to coordinate provision of high quality patient care.</li><li>Attends and completes all trainings, including successful completion of CLE training program within 6 months of hire.</li><li>Attends and participates in all home visitation staff meetings, including bi monthly group reflective supervision.</li><li>Completes all needed paperwork for each client in a timely and organized manner, including clear and well written progress notes.</li><li>Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them.</li><li>Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.</li><li>Accepts constructive criticism in a positive manner.</li><li>Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.</li><li>Uses time effectively and constructively. Does not abuse supplies, equipment, and service.</li></ul> 
<div></div>
</div></div><div><div>POSITION REQUIREMENTS
A. Education<ul><li>Bachelor&rsquo;s degree in Child Development, Social Work, Psychology, Human Development, Public Health, Human Services, Women&rsquo;s Studies or a related field, plus experience.</li></ul>
B. Qualifications/Experience<ul><li>At least one year of experience in community outreach.</li><li>Background in conducting family assessments preferred.</li><li>At least one-year previous work experience in maternal and newborn health services.</li><li>Current BLS (AHA) required.</li><li>CLE Certified or obtain certification within 6 months of hire</li></ul>
C. Special Skills/Knowledge<ul><li>
Bilingual preferred.</li></ul></div></div></div>
 <div><div><div>Know someone at MLK Community Healthcare? 
<div></div>
 
</div><div></div> 
<div><div>Equal Rights Employer 
 
Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, citizenship status, military service, or any other status protected by federal, state, or local laws. This application is intended for use in evaluating your application for employment. 
 
 
MLK Community Healthcare 
1680 E 120th Street 
Los Angeles, CA 90059 
Tel: 424-338-8000 
Email: info@mlkch.org 
www.mlkch.org</div></div></div></div>

Outreach Specialist/ Hospital Liaison (Welcome Baby Program)

Champions In Service of San Fernando Valley and Greater Los Angeles

<div>
 Champions In Service Case Manager
 
 
 
 Job Announcement Date
 
 : March 2, 2026
 
 
 
 Agency
 
 : Champions In Service Job Title Role :
 
 
 Full-Time Case Manager Justice Care Management Program (JCM)
 
 
 
 Hourly Rate :
 
 $29.00 - $32.96
 
 
 
 Opening Date
 
 : March 2, 2026
 
 Closing Date
 
 : Until filled Open Positions : 1
 
 
 
 SUMMARY STATEMENT
 
 
 
 :
 
 
 The Case Manager position is essential in supporting individuals aged 18+ who are transitioning from incarceration back into society. Reporting to the President, Vice President of Programs, and JCM Program Manager, the case manager will provide direct services, outreach, case management, cultural mediation, and advocacy to help participants access critical services and regain control of their health and lives. The case manager will work closely with individuals to navigate complex systems and build a better future, with the ultimate goal of reducing recidivism and promoting recovery. This role is perfect for someone with lived experience, a strong connection to the community, and a passion for supporting others in their reintegration and success. The position requires a high level of independence, selfmotivation, and the ability to effectively engage with participants from diverse backgrounds within their communities.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Caseload: Manage a caseload of 30 participants, providing individualized support and case management, while ensuring the timely completion of all required documentation.
 </li>
 <li>
 Advocacy and System Navigation: Provide advocacy services for participants, including attending court dates, DCFS meetings, doctor appointments, etc.
 </li>
 <li>
 Documentation: Maintain accurate and organized participant files, documenting activities, progress, and other contract-mandated information including using multiple case management data tracking systems.
 </li>
 <li>
 Reporting: Sharing program data through regular meetings, check-ins, and assessments.
 </li>
 <li>
 Community Engagement: Helping participants connect with community services and activities.
 </li>
 <li>
 Care Plans &amp; Assessments: Coordinate supportive services for clients, ensuring comprehensive and timely follow-up. Provide referrals for participants to extended community-based services and maintain strategies for ongoing resource connections. Conduct extensive client assessments for the purpose of setting goals and tracking progress.
 </li>
 <li>
 Team Participation: Actively contributing to team-building activities within the CIS and RICMS programs, as well as participating in required events during both weekdays and weekends. Represent JCM at community events such as health fairs, forums, and other public functions to increase awareness and engagement.
 </li>
 <li>
 Transportation: be willing to transport clients and use personal vehicle for work purposes.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Lived Experience: Formerly incarcerated or criminal justice system involved preferred.
 </li>
 <li>
 Education &amp; Experience: High school diploma or equivalent experience in case management, social work, or a similar role.
 </li>
 <li>
 Legal Eligibility: Permanent resident or US citizen with proof of work eligibility. Criminal background check is required for work with children and adolescents.
 </li>
 <li>
 Driver&rsquo;s License and Insurance: Must have valid California Class C Driver's License, minimum automobile insurance, reliable transportation, and be willing to transport clients and use personal vehicle for work purposes.
 </li>
 <li>
 Adaptability and Professionalism: Ability to work independently in a community-based environment, while managing a caseload and meeting program requirements.
 </li>
 <li>
 Proficient in Computer and Data Systems: Experienced with utilizing case management software to track and document client interactions, progress and outcomes. Comfortable with basic computer operations including data entry and general software navigation.
 </li>
 <li>
 Bilingual in Spanish is preferred.
 </li>
 <li>
 Successful completion of a TB test upon hire.
 </li>
 </ul>
</div>

Case Manager

TEEMA Group

<div><h3 class="jobSectionHeader">Role Summary</h3>
Are you passionate about making a difference in your community? Join a mission-driven team that is reimagining public safety through compassionate, trauma-informed care. As a Field-Based Case Manager. You&rsquo;ll play a vital role in responding to non-violent crisis situations and connecting individuals to life-stabilizing resources.
Working as part of a multidisciplinary response team, you&rsquo;ll be dispatched to real-time calls involving individuals experiencing mental health challenges, substance use concerns, interpersonal conflict, or other non-emergency crises. This is a unique opportunity to be on the front lines of change, providing support, dignity, and hope to those in need.
<h3 class="jobSectionHeader">Key Duties &amp; Responsibilities</h3><ul><li>
Respond to non-violent, field-based crisis calls involving behavioral health, substance use, welfare checks, and verbal disputes.</li><li>
Provide on-site de-escalation, crisis assessment, stabilization, and emotional support.</li><li>
Deliver person-centered, trauma-informed care with empathy and professionalism.</li><li>
Link individuals to essential services, including housing, medical care, mental health treatment, and substance use recovery programs.</li><li>
Provide immediate and follow-up support to ensure successful engagement with community resources.</li><li>
Document all interactions and services provided in alignment with program protocols and best practices.</li><li>
Work closely with fellow crisis responders, supervisors, and community-based partners to ensure coordinated and effective service delivery.</li><li>
Attend and actively participate in case reviews, team meetings, and ongoing training.</li><li>
Maintain strict confidentiality and comply with all ethical and legal reporting requirements.</li><li>
Fulfill other responsibilities as assigned to support program operations and mission impact.
</li></ul><h3 class="jobSectionHeader">Required Qualifications</h3><ul><li>
High school diploma or GED.</li><li>
At least 1 year of experience in case management or street outreach, preferably with unhoused or vulnerable populations.</li><li>
Valid California driver&rsquo;s license, clean driving record (past 3 years), and eligibility for coverage under agency insurance.</li><li>
Ability to pass a comprehensive background check, including Live Scan fingerprinting.
</li></ul><h3 class="jobSectionHeader">Desired Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Social Work, Psychology, or a related human services field.</li><li>
Experience supporting individuals with mental health or substance use challenges.</li><li>
Bilingual in Spanish and English.</li><li>
Training or experience in crisis intervention, de-escalation techniques, or harm reduction models.</li></ul><h3 class="jobSectionHeader">
Work Schedule &amp; Setting</h3><ul><li>
Full-time position; 12-hour shifts (9:00 AM &ndash; 9:30 PM or 9:00 PM &ndash; 9:30 AM).</li><li>
Rotating schedule: Three days on, followed by four days on, including weekdays, weekends, and holidays.</li><li>
No on-call duties required outside of scheduled shifts.</li></ul><h3 class="jobSectionHeader">
Work Environment &amp; Physical Requirements</h3><ul><li>
Field-based role working in diverse community settings across the Los Angeles service area.</li><li>
Ability to sit, walk, and stand for extended periods.</li><li>
Must be able to lift up to 25 pounds.</li><li>
Willingness to work outdoors in varying weather conditions.</li></ul>
#Workwolf</div>

Field-Based Case Manager – Crisis Response

Management & Training Corporation

<div>Wage - $26.71 per hour with opportunities for overtime and bonuses.
Schedule &ndash; Full Time, 8hr shifts, Monday &ndash; Friday
Our staff also enjoy these benefits:
<ul><li>Health, dental, vision, prescription drug and life insurance
</li><li>Short &amp; long-term disability
</li><li>401(k) retirement plan
</li><li>Paid time off and paid holidays
</li><li>Professional development assistance
</li><li>Career advancement opportunities
</li></ul>MTC is proud to operate the Los Angeles Job Corps Center in Los Angeles, CA where our staff provide quality services to our local youth. We value our professional and caring employees who are dedicated to improving people&rsquo;s lives and we want YOU to join our team!
What you will be doing: You&rsquo;ll be responsible for conducting direct recruitment activities and interfacing with other outreach contractors for student enrollment. In addition, empowers young adults by guiding them towards valuable career paths and educational opportunities in compliance with government and management directives.
Essential functions:
<div><ul><li>Conduct direct recruitment activities, including public speaking, develop linkage with referral resources such as human services agencies, recreation centers, youth organizations and churches; participate in center tours and contact potential enrollees.
</li></ul><ul><li>Interview interested candidates and obtained required information on each one, ensure all documents required to support eligibility are obtained, properly completed, and included in applicant's folder.
</li></ul><ul><li>Arrange for reception of candidates upon acceptance into program.
</li></ul><ul><li>Follow up on student progress, e.g., length of stay and separation.
</li></ul></div>Education and Experience Requirements:
<ul><li>Bachelor&rsquo;s degree in human services, psychology, counseling, education, social science, business communications or closely related field; or associate degree and 2 years related experience required.
</li><li>Experience may include sales and successful outreach and admissions experience or successful outreach and admissions experience with other youth programs.
</li><li>A valid driver license with an acceptable driving record.
</li></ul>Why: Make a positive impact in your community by doing meaningful work that results in a rewarding career.
Management &amp; Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management &amp; Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.</div>

Admissions Counselor

Volunteers of America

<div>About Us:
VOALA 
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $22.91 - $24.12 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
DUTIES AND RESPONSIBILITIES
<ul><li>Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
<ul><li>Assess barriers facing the clients and develop a case plan.</li>
<li>Coordinate individualized planning with clients to meet short- and long-term needs.</li>
<li>Provide service linkages and support systems to ensure identified needs are met.</li>
</ul></li><li>Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.</li>
<li>Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.</li>
</ul>
ESSENTIAL DUTIES:
<ul> <li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
</li><li>Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals</li>
<li>Coaching and Social Support &ndash; accompany participants to activities and services</li>
<li>Coordinate Care and Case Management as part of team, connecting participants to appropriate services</li>
<li>Advocacy for participants before other agencies/community settings</li>
<li>Capacity Building &ndash; motivating participant progress</li>
<li>Outreach and Engagement &ndash; Meet participants and bring into programs</li>
<li>Other duties as required and may be subject to change</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
</ul>
EDUCATION:
<ul><li>HS/GED. Completion of VOALA Case Management training within 6 months of hire.</li>
</ul>
EXPERIENCE:
<ul><li>Minimum 1-year general experience in case management or similar social services role</li>
<li>Or Bachelor&rsquo;s Degree in Social Services related field in lieu of experience</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>Bachelor&rsquo;s Degree (Social Work, Social Services, public administration, public health or related field)</li>
<li>1 year of experience working with target population</li>
<li>HMIS navigation</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</div>

Case Manager Generalist

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