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patient care assistant icu float pool full time 12 hour days non exempt union

Keck Medicine of USC

<div>The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assigned
Essential Duties:<ul><li>
Patient Satisfaction: &bull; Responds to patient call within 10 minutes. &bull; Anticipates pts needs &bull; Proactively makes rounds to reduce patient calls &bull; Maintains positive behaviors toward patients and visitors &bull; Smiles and is pleasant during all interactions &bull; Provides RN with necessary data related to patient assessment. &bull; Contributes input into the patient&rsquo;s plan of care and accurately implements interventions on the patient&rsquo;s plan of care, in collaboration with the RN.</li><li>
Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction &bull; Vitals &bull; Daily weight &bull; I &amp; O &bull; Hygiene: bath, peri-care, oral care, HS care, hair care &bull; Maintains clear and organized patient rooms &bull; Assist with meals/feeding &bull; Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair &bull; Provides fresh water at beginning and end of shift and prn &bull; Appropriately prioritizes patient needs</li><li>
Safety: &bull; Ensures safe physical environment and ensures safe operation of patient-care equipment &bull; Call light/telephone with reach &bull; Floors clear of fall hazards &bull; Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. &bull; Commodes &bull; Walkers &bull; Shower chairs &bull; IV poles &bull; Beds &bull; Tables/Chairs</li><li>
Documentation &bull; Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.</li><li>
Communication: &bull; Makes presence known before entering a room or private area &bull; Identifies/introduces self to patient and visitors &bull; Explains plan of care to the patient &bull; Does not engage in inappropriate discussions regarding other patients and unit operations &bull; Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. &bull; Knows and follows line of communication within the department. &bull; Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. &bull; Reports to RN/Charge Nurse patient&rsquo;s inability to perform self-care and describes actions taken which were ineffective. &bull; Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.</li><li>
Regulatory agency i.e.: &bull; Ensures that the unit is in continuous survey readiness &bull; No food/drink in nurses station &bull; No open containers in patient pantry &bull; No outside food in patient refrigerator &bull; No boxes etc. or floor &bull; Staff refrigerator kept clean &bull; Linens covered at all times &bull; Keep fire door closed &bull; Maintain clean/tidy nurses station, locker room, pantry</li><li>
Maintain patient confidentiality</li><li>
Ensures confidentiality of patient records and other written information</li><li>
Performs other related duties as assigned.</li></ul>
Required Qualifications:<ul><li>
Req High school or equivalent</li><li>
Req Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)</li><li>
Req Ability to communicate effectively in English both verbally and in writing.</li></ul> 
Preferred Qualifications:<ul><li>
Pref 1 year Experience in a health care setting</li></ul> 
Required Licenses/Certifications:
<ul><li>Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.</li><li>
Req Basic Life Support (BLS) Healthcare Provider from American Heart Association</li><li>
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul> 

The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div>Job ID REQ20172703 Posted Date 03/03/2026</div></div>

Patient Care Assistant - ICU Float Pool - Full Time 12 Hour Days (Non-Exempt) (Union)

Veterans in Healthcare

<div>
 Assistant, Laboratory Non Phlebotomy - Irvine Clinical Lab - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
 
 
 Apply
 
 
 locations Irvine, CA
 
 
 time type Full time
 
 
 posted on Posted 3 Days Ago
 
 
 job requisition id REQ20172419
 
 
 The Laboratory Assistant (Non Phlebotomist) assists the licensed staff in the preanlaytical processes of collection, accessioning and preparation of samples for testing and post-analytically in the reporting of test results to our customers. He/she may assist higher level licensed personnel in the performance of standard laboratory tests on patient specimens. He/she provide clerical and laboratory assistant support to the laboratory as a whole.
 
 Essential Duties
 
 
 
 <ul>
 <li>
 Identifies the patient correctly using established laboratory procedures when receiving patient specimens or collecting urine samples.
 </li>
 <li>
 Checks for accuracy of patient ID against the orders.
 </li>
 <li>
 Explains procedures and gives instructions for collection as needed to the patient prior to collecting sample. Collects the appropriate specimen from the correct patient for the test(s) ordered.
 </li>
 <li>
 Preserves and stores the specimen properly for the test ordered prior to delivery to the laboratory. Ensures specimen(s) collected by him/her or left in his/her care are delivered to the laboratory in a timely manner.
 </li>
 <li>
 Knows specimen requirements and follow specimen rejection guidelines before accepting the specimen(s) into the laboratory.
 </li>
 <li>
 Accurately and reliably accessions specimens into the laboratory information system.
 </li>
 <li>
 Uses the proper procedures and in a safe manner when using laboratory equipment such as centrifuges, refrigerator/freezers, ultra low freezers, water baths, scales, etc. processing equipment, i.e., centrifuges, scales, etc., in a safe manner.
 </li>
 <li>
 Aliquots and identifies the aliquotted samples accurately. Prepares samples for initial testing, referral to Norris laboratory sections and referral laboratories in a timely manner and within the stability limits and turnaround time of the specimen for the test procedures.
 </li>
 <li>
 Prioritizes and organizes incoming specimens, orders and blood draws.
 </li>
 <li>
 Documents work in the appropriate logs, records, etc. following laboratory policies and procedures.
 </li>
 <li>
 Follows up on problem orders/specimens and communicates to the appropriate nursing staff, laboratory supervisory staff and/or physicians, etc.
 </li>
 <li>
 Performs routine preventive maintenance on equipment as directed and supervised by licensed personnel.
 </li>
 <li>
 Possesses a working knowledge of all procedures and instrumentation in the assigned areas.
 </li>
 <li>
 Under constant supervision when assisting licensed personnel in testing procedures and may only perform those duties that are allowed by the State of California, DHS regulations.
 </li>
 <li>
 Provide courteous, prompt, accurate and reliable information to all customer inquiries; obtain accurate messages, ensure that routine departmental requests are properly handled and followed through to completion.
 </li>
 <li>
 Demonstrates knowledge and use of the hospital and laboratory information systems.
 </li>
 <li>
 Is familiar with and observes the Patient Bill of Rights, maintains patient confidentiality.
 </li>
 <li>
 Participates in the Department&rsquo;s Quality Assurance Program and continuing education sessions.
 </li>
 <li>
 Help monitor supply levels, communicating with the supervisor for supplies that are needed, assisting in monitoring inventory, as assigned
 </li>
 <li>
 Assists in training personnel.
 </li>
 <li>
 Functions independently in performing responsibilities, organizing and prioritizing work, assisting others when work is caught up.
 </li>
 <li>
 Adheres to Safety / Infection Control guidelines using personal protective equipment as required
 </li>
 <li>
 Willingness to take on new tasks and additional responsibilities
 </li>
 <li>
 Displays flexibility to cover the lab in emergencies and difficult staffing situations
 </li>
 <li>
 Adheres to established Hospital and Departmental policies and procedures.
 </li>
 <li>
 Performs other related duties as assigned or requested by the supervisor.
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Req High School or equivalent
 </li>
 <li>
 Req 1 year Prior experience in a hospital Laboratory setting (or equivalent to include specimen processing/preparation for testing, computer data entry, centrifugation of specimens, microbiology setups of specimens, etc).
 </li>
 <li>
 Req Organization/time management skills.
 </li>
 <li>
 Req Demonstrate excellent customer service behavior.
 </li>
 <li>
 Req Demonstrates excellent verbal and written communication skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Pref Associate&rsquo;s Degree 2 years college level courses preferred.
 
 
 </li>
 </ul>
 
 Required Licenses/Certifications:
 
 
 
 <ul>
 <li>
 Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
 
 
 </li>
 </ul>
 The hourly rate range for this position is $22.00&ndash; $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
 
 USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the
 
 
 Background Screening Policy Appendix D
 
 
 for specific employment screen implications for the position for which you are applying.
 
 
 We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
 
 
 
 <ul>
 <li>
 Notice of Non-discrimination
 </li>
 <li>
 Employment Equity
 </li>
 <li>
 Read USC&rsquo;s Clery Act Annual Security Report
 </li>
 <li>
 USC is a smoke-free environment
 </li>
 <li>
 Digital Accessibility
 
 
 </li>
 </ul>
 If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$141305.htmld
</div>

Assistant, Laboratory Non Phlebotomy - Irvine Clinical Lab - Full Time 8 Hour Days

University of Southern California

<div>Job ID REQ20172509 Category Keck Medicine of USC</div>
 <div>Works in the Critical Care Department (ER, ICU, CCU, TELE, RT) home unit Emergency Department.
<div>Minimum Experience: 
<ul><li>Hospital experience or customer service experience necessary.</li><li>Experience in EKG&rsquo;s, Splints, and Phlebotomy.</li></ul> 
Required License/Certification: 
<ul><li>Current BLS Certification through AHA.
</li><li>Current Phlebotomy certification.
</li><li>AB 508 Certification. If no card upon hire, one must be obtained within 30 days of hire or transfer into the department, and maintained by renewal before expiration date</li></ul> 
As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC&ndash;VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials. 
 
The hourly rate range for this position is $24.12 . When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.</div> 
USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
<div>Job ID REQ20172509 Posted Date 03/03/2026</div></div>

Emergency Room Technician - Emergency Room - Per Diem 12 Hour Day Shift (Union)

Beneficial State Bank

Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.
 
Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps
 
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.
 
TITLE: Other JOB CODE: N/A
 FLSA: Non-Exempt SALARY GRADE: Grade 3
 CATEGORY: Full-time UNION REPRESENTATION: CWA 7901/9412
 SCHEDULE: LOCATION: Monday-Friday On-Site SUPERVISORY ROLE Y/N: N
 REVISION DATE: 10/2025
 
POSITION OVERVIEW
 Customer Service Representatives (CSR's) are responsible for delivering extraordinary customer service and helping customers reach their financial goals by cross-selling bank products and referring customers to the Branch Manager or Senior Relationship Banker.
 
A CSR is the main point of contact for customers and prospects visiting the branch and need to provide a high level of service by responding to customer inquiries, processing transactions, resolving issues, or referring them to the appropriate branch employee for assistance fulfilling a service request, new product or service.
 
This position is a unionized position through the Communication Workers of America
 
ESSENTIAL DUTIES
 <ul>
<li>Assist customers with consumer and commercial transactions, requests, and inquiries</li>
<li>Maintain a cash drawer within the assigned cash limits and meet cash balancing requirements</li>
<li>Process transactions efficiently and _securely while adhering to bank policies consisting of cash handling procedures, operational and compliance procedures, and Custom.er Identification procedures.</li>
<li>Engage customers in conversations, listen to identify then recommend appropriate bank products and services to best meet customers' needs</li>
<li>Introduce your customers to the Branch Manager or Senior Relationship Banker</li>
<li>Train customers on the digital, on line, and ATM options that make banking easier</li>
<li>Participate in sales promotions and meet monthly sales goals</li>
<li>Be a Continuous Learner. Participate in training programs that expand job knowledge</li>
<li>Perform back-up duties such as remote branch capture when necessary</li>
<li>May open new safe deposit boxes for customers and/or assist customers gain access to their existing safe deposit box adhering to all safe box procedures (applies to branches with safe deposit boxes)</li>
<li>When necessary, advise customer when holds are placed and availability of funds</li>
<li>Assist customers in ordering checks, endorsement stamps, and other accessories requested by customers</li>
<li>Assist Branch Operations Manager (BOM) in ordering, receiving, verifying, and distributing cash</li>
<li>Assist BOM or other branch employee to compile ATM deposits, night deposits, and mail-in deposits</li>
<li>Promotes the Bank's products and services, consistently cross-selling products at every opportunity</li>
<li>Answers and directs calls as needed</li>
<li>May assist in branch administrative tasks such as helping the BOM prepare copies to train new procedures.</li>
<li>May assist the loan servicing department as needed.</li>
<li>Displays and supports the Bank’s mission, vision, values, goals and culture at all times through one’s personal behavior, actions and decision making.</li>
<li>Manage individual risk related to credit, operational, reputational, regulatory and legal aspects of interactions and transactions done personally</li>
<li>Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA/Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities.</li>
<li>Completes all online compliance training as assigned within specified due dates</li>
</ul>
The position performs duties specific to the position and other functions as assigned.
 
ROLE COMPETENCIES
 <ul>
<li>Customer support</li>
<li>Time Management</li>
<li>Task Management</li>
<li>Initiative</li>
<li>Effective communication</li>
<li>Attention to detail</li>
<li>Adaptability</li>
<li>Collaboration</li>
</ul>
ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES
 The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.
 
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
 
The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.
 
The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
 
The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
POSITION REQUIREMENTS
 Minimum Qualifications
 <ul>
<li>Excellent customer service skills</li>
<li>Strong organization & time management skills</li>
<li>Team-oriented, approachable and work well with others</li>
<li>Possess strong oral and written communication skills</li>
<li>Strong math and problem-solving skills</li>
<li>Proficient in use of Microsoft Office applications.</li>
<li>High School diploma or equivalent work-related experience</li>
</ul>
Preferred Qualifications
 <ul>
<li>A year of experience or commensurate training in retail activities, including sales and cash handling</li>
</ul>
Management reserves the right to change this position description at any time according to business needs.
 
COMPENSATION
 The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.
 
Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.
 
BENEFITS
 Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.
 
Our benefit package includes: 
<ul>
<li>Medical / Dental / Vision / Basic Life / STD / LTD</li>
<li>Vacation Days: 2-4 weeks depending on role</li>
<li>Sick Days: 12 days per year</li>
<li>Holidays: 11 days per year</li>
<li>401(K) / ROTH / FSA / HSA / EAP</li>
<li>Education and Adoption Assistance</li>
<li>Bank-Wide Annual Discretionary Bonus Program</li>
<li>Production-based incentive program available for some roles.</li>
<li>Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations</li>
<li>Paid Sabbatical Program after 5 years of service</li>
<li>Pet Benefits</li>
</ul>
For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers
 You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.

Customer Service Representative

St. John's Community Health

<div>Position to float in Los Angeles.
Provides comprehensive medical services and functional health assessments for members of the community, diagnose, treat, and help prevent diseases and injuries that commonly occur in the general population. May refer patients to specialists when needed for further diagnosis or treatment Physician provides comprehensive medical services for members of family, regardless of age or sex within scope of training and provides quality and cost-effective primary care services to SJCH patient population, meeting their diverse health and social needs. Providers work some evenings and at least two Saturdays a month as scheduled (unless designated on-call provider at a clinic
Qualifications/Licensure<ul><li>
NP Degree</li><li>
Within scope of community practice</li><li>
Bilingual English/Spanish</li><li>
Proficient Microsoft Office and Excel (familiarity with medical terminology)</li><li>
EHR- Electronic Health Record (Preferred)</li><li>
PMS- Practice Management System (Preferred)</li><li>
Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise</li><li>
Ability to convey a warm, caring attitude for patients while representing the best interest of SJCH</li><li>
CA Medical License, DEA Certificate</li><li>
BLS and PALS certified</li><li>
Board certified or Board eligible within one year of residency training</li><li>
Current CPR Card</li><li>
Employees are responsible for maintaining individual certifications as required by job function or by law and provide Verification and re-certification when requested by management.</li></ul>
Responsibilities<ul><li>
Reviews patient file/record, including allergies, problems, medications and immunization status.</li><li>
Elicits and records information about patient&rsquo;s medical history.</li><li>
Examines patients for symptoms or physical information.</li><li>
Orders or executes various tests, analyses and diagnostic images to provide information on patient&rsquo;s condition.</li><li>
Analyzes reports and findings of tests and examination and diagnoses condition of patient.</li><li>
Administers or prescribes treatments.</li><li>
Determines and prescribes medication, dosage and schedule given the patient&rsquo;s condition and allergies.</li><li>
Discusses any possible side effects to medication or immunization with patient.</li><li>
Prescribes vaccinations to immunize patient from communicable diseases.</li><li>
Promotes health by advising patients about diet, hygiene and methods for prevention of disease.</li><li>
Provides prenatal care to pregnant women. Provides postnatal care to mothers and infants.</li><li>
Performs common gyn procedures and is available for ongoing training in OB/Gyn procedures if need.</li><li>
Refers patients to medical specialist for consultant services when necessary for patient&rsquo;s well-being.</li><li>
Documents the patient&rsquo;s visit including medical history, physical exam, diagnoses and plan of action.</li><li>
Follows up with patient regarding progress in high risk or emergency cases.</li><li>
Conducts physical examinations to provide information needed for admission to school, consideration for jobs, or eligibility for insurance coverage.</li><li>
Administer Family Planning services in compliance with Title X Rules and Regulations/Protocols.</li><li>
Reviews and audits health charts of patients who receive Family Planning services.</li><li>
Attends annual Family Planning seminars, if instructed by the CMO.</li><li>
Commitment to mission of St. John&rsquo;s with clinic involvement and engaging in healthcare community events.</li><li>
Provider goals: sees minimum of twenty-five patients per day subject to clinic goals.</li><li>
Providers schedule: works twenty-six Saturday&rsquo;s per year to provide coverage and subject to clinic goals.</li><li>
Provide cross-coverage to fellow Clinicians during weekdays and weekends.</li><li>
Educates patients and family members in health promotion, disease prevention and birth control methods as appropriate.</li><li>
Initiates diagnostic studies referring abnormal results of concern to Medical Director of specialist.</li><li>
Helps coordinate efficient flow of patients through the system of care.</li><li>
Provide basic mental health assessment and treatment of non-emergent conditions such as anxiety, depression and simpler eating disorders.</li><li>
Practices safety, environmental, and/or infection control methods.</li><li>
Helps provide triage services and treatment services during disaster, per protocol.</li><li>
Providers, triage nurse and support to other Physicians.</li><li>
Participate in proctoring of new hire and newly graduated Providers.</li><li>
Maintain current knowledge-base and appropriate licensure</li></ul>
 St. John&rsquo;s Community Health is an Equal Employment Opportunity Employer</div>

Family Nurse Practitioner

Clinica Romero

<div>Position Title: Case Manager
Department: Care Management Services Department

Position Reports to: Care Management Services Program Manager

Status: Full-time/Non-Union 
 
Summary: The Case Manager works as a team member of the Care Management Services Department that works to provide care management, coordination, and supportive services to Clinica Romero patients. The Case Manager will work with individual patients to develop personal goals, person-centered care plans, and support patients in meeting their goals. The Case Manager will use the &ldquo;whatever it takes&rdquo; approach to help patients get connected to resources and supportive services that support health outcome improvement. This can include, but is not limited to, resources related to transportation, food, specialty medical care, legal services, and housing. The Case Manager will report to the Care Management Services Program Manager. 
Duties and Responsibilities:
<ul>
<li>Provides support, empowerment, education and case management services to patients to ensure improved health outcomes.</li>
<li>Conducts periodic assessments of patient&rsquo;s progress with the developed care plan, related goals, and needed services.</li>
<li>Provides support and assistance to patients with accessing resources in the community.</li>
<li>Educates patients with chronic illness about evidence-based standards of care and self-management of their chronic illness.</li>
<li>Educates patients about the health care system and facilitates relationship building between the two.</li>
<li>Documents work with patients through appropriate record keeping that follows the project&rsquo;s policies and procedures.</li>
<li>Listens attentively to patient needs and suggestions and addresses their issues fairly and professionally, and coordinates with immediate supervisor for supervision.</li>
<li>Develops and maintains strong ties to the community, local community-based organizations, and government program offices.</li>
<li>Links patients to appropriate social service resources and medical care programs, and assists them in completing required paperwork in order to enroll them.</li>
<li>Links patients to specialty healthcare services including but not limited to mental health, substance use disorder, dental, transportation to access healthcare services, and other resources as needed.</li>
<li>Participates in staff meetings, trainings, conferences, program evaluation and program development.</li>
<li>Serves as support to primary care team to ensure patient follows care plan as specified by the primary care provider.</li>
<li>Keeps highly organized files for each patient and enters appropriate data into the clinic&rsquo;s EHR system (Epic).</li>
<li>Participates in case conferencing meetings and other community meetings.</li>
<li>Coordinates with other outreach teams in joint outreach efforts.</li>
<li>Perform follow-ups and wellness checks on existing patients.</li>
<li>Assists and supports patients in maintaining cooperative and effective relationships with case managers and other service providers.</li>
<li>Coordinates social, educational, and other activities/appointments for patients.</li>
<li>Provides specific information about public assistance programs for health and social services to which patients may be entitled.</li>
<li>Develops a written care plan specific to patient needs.</li></ul> 


Qualifications
<ul>
<li>Fluent in Spanish.</li>
<li>Knowledge and experience in social work, healthcare, community outreach, or human services.</li>
<li>Degree from an accredited college or university in social work, human services or a related field (highly preferred).</li>
<li>Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including patients, community, and other staff.</li>
<li>Excellent organizational skills and the capability to work in a fast-paced environment.</li>
<li>Strong knowledge of social services and resources.</li>
<li>Effective crisis management skills.</li>
<li>Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)</li>
<li>Ability to accurately enter data in to CMOAR databases (EPIC/OCHIN)</li>
<li>Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.</li>
<li>Valid automobile liability insurance.</li>
<li>Travel is required for external homeless outreach events and/or as needed between clinic sites.</li></ul></div>

ECM Case Manager

Los Angeles LGBT Center

<div>Position: Legal Assistant
Reports to: Supervising Attorney
Category: 100% Full-Time,
FLSA Status: Non-Exempt
SUMMARY:
The Legal Assistant serves as the primary point of contact for clients, conducting bilingual intake interviews and maintaining ongoing communication throughout the life of each case. This position supports attorneys with case preparation, legal research, and drafting of documents while ensuring accurate and confidential file management. Responsibilities also include scheduling, coordinating translation and interpretation services, and providing culturally competent support and referrals to community resources as needed.
 ESSENTIAL FUNCTIONS
Client Intake &amp; Communication<ul><li> Serve as the first point of contact for clients, conducting intake interviews in English and Spanish</li><li> Gather and document essential case information with professionalism, empathy, and discretion</li><li> Maintain ongoing communication regarding case updates, required documentation, and next steps</li><li> Respond to incoming calls and follow up with clients to obtain requested information</li></ul>
Case Preparation &amp; Legal Support<ul><li> Assist attorneys with case preparation, including drafting letters, forms, declarations, and other legal documents</li><li> Conduct legal and factual research to support case strategy and filings</li><li> Apply knowledge of housing, immigration, or related legal matters to support form completion, evidence gathering, and case coordination</li></ul>
File &amp; Records Management<ul><li> Organize and maintain physical and electronic client files, ensuring accuracy and confidentiality</li><li> Track case milestones, deadlines, and required documentation</li></ul>
Scheduling &amp; Coordination<ul><li> Schedule consultations, hearings, and client meetings while managing calendars and deadlines</li><li> Coordinate translation and interpretation services, including translating client statements and supporting documents</li></ul>
Client Support &amp; Community Resources<ul><li> Provide culturally competent support to diverse clients, including individuals who identify as LGBTQ+ and those navigating sensitive personal matters</li><li> Connect clients with appropriate community resources and referrals</li><li> Perform additional duties to support team and organizational needs</li></ul> 
QUALIFICATIONS
Required<ul><li> Minimum 3 years&rsquo; experience in office administration, administrative assistant, personal assistant, or similar work experience or equivalent education.</li><li> Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages</li><li> Prior work experience in a legal or social services, including client facing support experience.</li><li> Demonstrated ability to serve clients with compassion, cultural humility, and professionalism</li><li> Strong organizational skills and the ability to manage multiple priorities in a fast paced environment</li><li> Proficiency with office software (Microsoft Office, case management systems, etc.), ability to learn new software as needed</li></ul>
Preferred<ul><li> Experience working with LGBTQ+ clients and understanding of their unique legal and social service needs</li><li> Experience supporting housing law, immigration law, or related practice areas</li><li> Familiarity with community based organizations or advocacy work</li></ul>
Personal Attributes<ul><li> Warm, approachable, and able to build rapport with clients from diverse backgrounds</li><li> Highly reliable, detail oriented, and self motivated</li><li> Able to maintain confidentiality and handle sensitive information with care</li><li> Strong team player with a commitment to equity, inclusion, and client centered service</li></ul> 
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status. 
The Center requires that all staff working in Health Services clinical site locations receive the most up-to-date Influenza vaccinations and strongly recommends that staff also receive the latest COVID-19 vaccine. Staff not working at any of the Center&rsquo;s clinical sites are encouraged to receive the latest COVID-19 and Influenza vaccines but are not required to do so. For more information, please contact jobs@lalgbtcenter.org.</div>

Legal Assistant

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