patient relations director

Heritage Hospital

Heritage Hospitals, a NABH-accredited, multi-speciality tertiary care hospital with over three decades of trust and service, is seeking a Patient Relations Manager to lead its patient experience and service excellence initiatives. The ideal candidate will be a confident, empathetic, and service-oriented professional with a strong background in healthcare communication, patient coordination, and grievance handling. She will serve as the key interface between patients, attendants, and hospital departments to ensure a seamless, compassionate, and responsive care journey, reflecting Heritage&rsquo;s core values of Trust, Care, and Commitment.Key Responsibilities1. Patient experience<ul><li>Ensure courteous, efficient, and empathetic communication with patients and attendants throughout their hospital journey (OPD, IPD, Diagnostics, Emergency, etc.).</li><li>Handle patient queries, grievances, and feedback promptly, ensuring fair resolution within stipulated timelines</li><li>Conduct daily patient rounds to assess service satisfaction and escalate systemic issues to the Operations/ Quality team</li><li>Oversee adherence to hospital service standards and patient communication protocols</li></ul>2. Coordination and communication<ul><li>Act as the primary liaison between patients, relatives, clinical teams, and support departments to ensure smooth coordination</li><li>Support critical cases by facilitating cross-departmental communication to enhance patient comfort and reduce administrative delays</li><li>Maintain proper documentation and digital records of complaints, feedback, and resolutions</li></ul>3. Reporting and MIS<ul><li>Maintain dashboards for patient feedback trends, complaint categories, and closure rates</li><li>Generate monthly reports highlighting patient satisfaction metrics, recurring issues, and improvement suggestions</li></ul>4. Process improvement<ul><li>Collaborate with HR, Quality, and Operations teams to design and implement service improvement initiatives</li><li>Identify opportunities for improving the overall patient experience through technology, workflow, and behavioral interventions</li></ul>Qualifications and Experience<ul><li>Graduate/ Postgraduate in Hospital Administration, Healthcare Management, or any relevant discipline.</li><li>Minimum 7&ndash;10 years of experience in Patient Relations or Customer Service within a hospital or healthcare setup</li><li>Age: 35 years or above, female candidates only</li><li>Excellent communication skills in Hindi and English; knowledge of regional dialects will be an added advantage</li><li>Computer-savvy, with proficiency in MS Office and exposure to hospital information or CRM systems</li></ul>Key Competencies<ul><li>Exceptional interpersonal and communication skills</li><li>Strong empathy and conflict resolution abilities</li><li>Patient-centered approach with sound judgment</li><li>Team leadership and coordination skills</li><li>Attention to detail and a proactive attitude</li><li>Ability to maintain confidentiality and professionalism at all times</li></ul>Job Type: Full-timeWork Location: In person

Patient Relations Manager

ZIA Medical Center

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. Our departments are equipped with advanced technologies and staffed by highly qualified medical professionals dedicated to patient care and service excellence.We are seeking a Patient Relations Executive who will play a key role in ensuring a smooth and positive experience for every patient from arrival to follow-up.Job Responsibilities:<ul><li>Welcome and assist patients with a professional, warm, and friendly approach.</li><li>Provide accurate information about clinic services, doctors, and available treatments.</li><li>Address patient inquiries and concerns with empathy and efficiency.</li><li>Guide patients through the check-in and check-out process, ensuring a seamless experience.</li></ul>Appointment Scheduling &amp; Coordination<ul><li>Schedule, reschedule, and confirm patient appointments while managing doctor availability.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow.</li><li>Provide pre- and post-consultation or procedure instructions as per medical team guidance.</li></ul>Billing Assistance<ul><li>Assist patients in understanding billing statements, charges, and payment options.</li><li>Coordinate with the billing department to resolve any payment-related issues.</li></ul>Administrative &amp; Documentation Support<ul><li>Maintain accurate and up-to-date patient records in the system.</li><li>Ensure all required forms, consents, and documents are completed before procedures or consultations.</li><li>Handle confidential patient information in compliance with clinic policies and healthcare regulations.</li></ul>Communication &amp; Team Collaboration<ul><li>Act as a liaison between patients and healthcare providers to ensure clear communication.</li><li>Coordinate with various departments for smooth operational flow and service delivery.</li><li>Keep patients informed about clinic updates, promotions, and new healthcare services.</li></ul>Service Improvement &amp; Feedback Handling<ul><li>Collect patient feedback and escalate unresolved issues to management for follow-up.</li><li>Identify opportunities to enhance the patient experience and suggest improvements.</li><li>Support implementation of new processes aimed at improving service quality and efficiency.</li></ul>What We&rsquo;re Looking For:&#9989; Experience: Previous experience in customer service, patient relations, or a healthcare setting is required. &#9989; Skills: Excellent communication, interpersonal, and problem-solving skills. &#9989; Organization: Ability to multitask, prioritize, and work effectively in a high-volume environment. &#9989; Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus. &#9989; Knowledge: Familiarity with insurance processes and medical billing is an advantage. &#9989; Language: Fluency in English; additional languages are an asset. &#9989; Professionalism: A positive attitude, patient-first mindset, and strong work ethic.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Patient Relations: 2 years (Preferred)</li></ul>

Patient Relations Executive

HCA HealthONE Aurora

<div>This position is incentive eligible.
 
 
Salary Estimate: $87547.20 - $148824.00 / year 
Learn more about the benefits offered for this job. 
The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.<h5 class="jobSectionHeader">
Introduction</h5>
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Director today with HCA HealthONE Aurora.<h5 class="jobSectionHeader">
Benefits</h5>
HCA HealthONE Aurora offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
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Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
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Referral services for child, elder and pet care, home and auto repair, event planning and more 
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Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
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Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul> 
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Come join our team as a Patient Access Director. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
As the Patient Access Director (Hospital Based), you are responsible for the daily operations of all functions and serve as the liaison between the Shared Services Center (SSC) and the facility. You will integrate the department&rsquo;s services with the hospital&rsquo;s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As the facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You interpret policies and procedures, recommend changes as appropriate, and provide relevant feedback to SSC leadership. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers. 
In this role, you will: 
<ul><li>
Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard</li><li>
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.</li><li>
Serve as the primary liaison between the SSC and the Facility</li><li>
Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements</li><li>
Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Pre-registration delays, pre-authorization backlogs, etc.)</li><li>
Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate</li></ul> 
What qualifications you will need: 
<ul><li>
Bachelor's degree in business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor's degree program or equivalent work experience with CEO approval.</li><li>
Minimum 5 years of healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.</li></ul> 
&quot;Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.&quot;
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Access Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
PAR-AFHP</div>

Patient Access Director

Karma Ayurveda

Job Summary:The Patient Relations Executive serves as the primary point of contact for patients and their families, ensuring a positive experience throughout their journey at the Ayurveda hospital. This role involves coordinating appointments, handling patient queries, assisting with admissions and discharges, and ensuring that the hospital&rsquo;s service standards and Ayurvedic values are upheld in every patient interaction.Key Responsibilities:<ul><li>Greet and assist patients and visitors with warmth, empathy, and professionalism.</li><li>Manage patient registration, admission, and discharge procedures efficiently.</li><li>Provide information about Ayurveda treatments, therapies, and wellness packages.</li><li>Coordinate with doctors, therapists, and departments to ensure smooth patient flow.</li><li>Handle patient inquiries, concerns, and feedback in a timely and respectful manner.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Schedule appointments and follow up for consultations, treatments, or wellness programs.</li><li>Support foreign and domestic patients with guidance on hospital processes and Ayurvedic therapies.</li><li>Assist in organizing patient education programs, wellness workshops, or health camps.</li><li>Prepare daily/weekly reports related to patient satisfaction, feedback, and service quality.</li></ul>Job Type: Full-timePay: Up to &#8377;17,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

Trusted Doctors

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li>Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li>Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li>Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on operational needs)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

Martech Simplified

Job Title: Counselor &ndash; Patient Counselling Location: Panvel Department: Patient Services / OPD / Marketing / Support Reporting To: Hospital Administrator / Medical Director / PRO Job Summary:The Counselor will be responsible for providing professional guidance and emotional support to patients and their families, helping them understand diagnoses, treatment plans, and hospital services. The role also involves patient education, follow-ups, and ensuring overall patient satisfaction and comfort during their hospital journey.Key Responsibilities:<ul><li>Greet and interact with patients and their families in a warm, empathetic, and professional manner.</li><li>Provide counselling to patients regarding their diagnosis, available treatments, and hospital procedures in coordination with doctors.</li><li>Educate patients about pre- and post-treatment care, medication adherence, and lifestyle changes where applicable.</li><li>Help patients overcome fears, anxiety, or hesitation related to medical treatments or procedures.</li><li>Maintain confidentiality of patient information and records at all times.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth patient communication and experience.</li><li>Follow up with patients post-consultation or post-surgery to check progress and satisfaction.</li><li>Provide counselling support to family members, especially during critical or stressful cases.</li><li>Assist in handling patient grievances tactfully and escalate issues when necessary.</li><li>Maintain counselling records, reports, and daily logs.</li><li>Support hospital awareness, health camps, or community outreach programs when required.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication and interpersonal skills.</li><li>Empathy, patience, and strong listening ability.</li><li>Good understanding of hospital services, treatments, and patient care.</li><li>Ability to manage emotionally charged or sensitive situations calmly.</li><li>Proficiency in local language(s), English, and Hindi preferred.</li><li>Basic computer and record-keeping skills.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree in Psychology, Counselling, Social Work, or Healthcare Management.</li><li>Prior experience (0&ndash;3 years) in hospital counselling, patient relations, or healthcare communication preferred.</li><li>Freshers with strong interpersonal and communication skills may also apply.</li></ul>Work Schedule:<ul><li>Full-time; general duty as per hospital requirement.</li></ul>Compensation:<ul><li>As per industry standards and experience.</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;15,000.00 per monthWork Location: In person

Patient Counselor

Confidential Company

Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.

Patient Relations Executive - Russian Speaker/Chinese Speaker

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