patient relations director

Amir Beladi Dental Clinic LLC

Position: We are looking for a professional Reception &amp; Patient Relations Coordinator with experience in clinics to join our team. The ideal candidate will be the first point of contact for our patients, handling reception duties as well as communication through phone and WhatsApp, including after office hours.Responsibilities:Welcoming and assisting patients at the reception.Answering phone calls, WhatsApp messages, and patient inquiries in a professional manner (including after office hours).Scheduling and confirming appointments.Coordinating with doctors and clinic staff for smooth patient flow.Maintaining accurate records and schedules.Providing excellent patient service and ensuring high satisfaction.Requirements:Previous experience working in a clinic or medical center is required.Strong communication skills and patient-focused attitude.Fluent in French, Arabic, and English (mandatory).Ability to handle messages and calls outside of working hours.Professional appearance and positive attitude.Employment Type: Full-timeJob Type: Full-time

Patient Relation Executive (Arabic,French,English)

Aims Healthcare LLC

Industry: Healthcare / Medical Services Location: Dubai, UAEPosition SummaryWe are seeking a compassionate, customer-focused Patient Relationship Executive to join our team in Dubai. This role is critical to ensuring a seamless and supportive experience for patients &mdash; from initial contact and appointment scheduling to post-visit follow-ups.The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers, with a strong background in patient coordination, telesales, or healthcare customer service. A high level of professionalism, empathy, and communication skills is essential, as the majority of interactions will be conducted over the phone.Key Responsibilities<ul><li>Conduct outbound calls to confirm appointments, follow up with patients, and gather feedback</li><li>Handle inbound inquiries regarding services, doctors, procedures, and general clinic information</li><li>Provide clear, accurate, and empathetic explanations of treatment options, diagnostic services, and specialties</li><li>Accurately document all patient interactions using healthcare CRM or clinic management software</li><li>Coordinate closely with the medical and administrative teams to ensure smooth appointment scheduling and patient flow</li><li>Send appointment reminders and updates via phone, SMS, or email</li></ul>Candidate RequirementsExperience<ul><li>Minimum 2 years of experience in telesales, patient coordination, or customer service</li><li>Healthcare industry experience (hospital, clinic, or diagnostic center) is highly preferred</li></ul>Skills &amp; Attributes<ul><li>Excellent communication skills in English (fluency in regional languages is an advantage)</li><li>Strong interpersonal skills and the ability to address patient concerns with empathy and professionalism</li><li>Highly organized and detail-oriented with the ability to multitask effectively in a busy environment</li><li>A patient-first mindset with a courteous and supportive approach</li></ul>Additional Details<ul><li>Work Experience: 2+ years in healthcare telesales, coordination, or patient support</li><li>Shift: 12-hour shifts (day shift or rotational, based on clinic schedule)</li><li>Joining: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling both inbound and outbound patient calls?</li><li>Are you comfortable working 12-hour shifts (day or rotational based on clinic needs)?</li><li>Are you available on an immediate basis?</li><li>What is your level of fluency in English (spoken and written)?</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

Trusted Doctors

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Overview:We are seeking a compassionate and proactive Patient Relationship Executive to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relation Executive (Healthcare/ Hospital only)

MyDoctor Healthcare LLC

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Summary: We are looking for a compassionate and service-oriented Patient Relationship Executive to join our team in Dubai. In this role, you will play a vital part in delivering a seamless and positive patient experience&mdash;from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in a hospital, clinic, or diagnostic center, with a background in patient coordination, telesales, or healthcare customer service.You will serve as the primary point of contact for patients, handling both inbound and outbound communication while ensuring every interaction is handled with professionalism and empathy.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback</li><li>Handle inbound calls, addressing inquiries about services, doctors, procedures, and clinic protocols</li><li>Clearly explain treatments, diagnostic services, and medical specialties offered by the facility</li><li>Document all patient interactions accurately using clinic or hospital software systems</li><li>Coordinate with medical and administrative teams to streamline appointment scheduling and patient flow</li><li>Send appointment reminders, follow-up instructions, and other relevant communication via phone, SMS, or email</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service&mdash;preferably within a healthcare environment (clinic, hospital, or diagnostic center)</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus</li><li>Strong interpersonal and problem-solving skills</li><li>Courteous, empathetic, and patient-focused approach</li><li>Ability to work efficiently in a high-volume, fast-paced environment</li><li>Proficient in multitasking and managing time effectively</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, depending on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

ELANCE PHARMA

Job Description:We are seeking a dedicated Patient Relationship Officer to oversee patient care coordination at our super specialty clinics. The role involves supporting patients, managing data, and ensuring seamless care across various departments and referral processes.Responsibilities:<ul><li>Greet and assist patients, ensuring a positive experience from registration through consultation and referral.</li></ul><ul><li>Guide patients, especially for referrals requiring higher medical care, including coordination with facilities in Nellore.WhatsApp-Image-2025-09-11-at-16.26.27_78c3b4be.jpg</li></ul><ul><li>Assist and direct patients during specialist clinic days (e.g., Cardiologist on Tuesdays, Ortho on Wednesdays, Nephrology on Thursdays, Neuro/Urology/Surgery on Fridays).WhatsApp-Image-2025-09-11-at-16.26.27_78c3b4be.jpg</li></ul><ul><li>Maintain comprehensive data on all patients, including referrals and any escalations.</li></ul><ul><li>Monitor and address any patient concerns, ensuring smooth communication between patients, doctors, and departments.</li></ul><ul><li>Ensure care continuum by following up on patient treatment and outcomes.WhatsApp-Image-2025-09-11-at-16.26.27_78c3b4be.jpg</li></ul><ul><li>Report and document patient and referral activities accurately for management review.</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills.</li></ul><ul><li>Ability to manage patient data using basic computer applications.</li></ul><ul><li>Previous experience in healthcare or patient interaction roles preferred.</li></ul><ul><li>Empathy, attention to detail, and problem-solving skills.</li></ul>Ability to join immediately.Job Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthWork Location: In person

Patient Relation Executive

STAR Hospitals, Nanakaramguda

Contact Number - 7892006386Key Responsibilities:<ul><li>Supervise front office staff and ensure smooth day-to-day operations.</li><li>Handle patient enquiries, requests, complaints, and service recovery.</li><li>Ensure staff training, adherence to protocols, and quality service standards.</li><li>Manage rosters, cash control, discounts, refunds, and cancellations.</li><li>Coordinate with doctors for appointments, certifications, and patient care.</li><li>Monitor consultant timings, patient waiting times, and feedback.</li><li>Facilitate corporate patients and ensure patient/visitor safety and comfort.</li><li>Communicate effectively with other departments (housekeeping, maintenance, telecom, emergency).</li><li>Perform analysis, corrective and preventive measures for service improvement.</li><li>Carry out additional duties assigned by higher management.</li></ul>Job Type: Full-timePay: &#8377;22,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

NMC Health plc

<div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div><ul><li>High School Diploma or equivalent Degree
</li><li>College Diploma - Any discipline or related fields.</li></ul></div>

Patient Relations Officer

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Patient Relation Executive (Arabic,French,English)

Patient Relationship Executive (Healthcare or Hospital only)

Patient Relation Executive (Healthcare/ Hospital only)

Patient Relation Executive (Healthcare/ Hospital only)

Patient Relation Executive

Patient Relation Executive

Patient Relations Officer