patient relations officer

Oval Fertility

Job Description &ndash; Receptionist (IVF Clinic)Position Title: Receptionist / Front Office ExecutiveLocation: Banjara Hills, HyderabadEmployment Type: Full-time Email: hima@ovalfertility.comRole ObjectiveTo provide a warm, professional, and efficient front-office experience to all patients and visitors, ensuring seamless communication, appointment management, and administrative support that reflects the empathy and sensitivity of fertility care.Key Responsibilities1. Front Desk Management<ul><li>Welcome patients and visitors with courtesy, empathy, and professionalism.</li><li>Manage the front desk area to ensure it remains clean, organized, and presentable.</li><li>Handle patient check-ins, registration, and document verification.</li><li>Maintain daily appointment schedules for doctors, counselors, and technicians.</li><li>Manage inbound and outbound calls promptly and professionally.</li></ul>2. Patient Coordination<ul><li>Assist patients with inquiries about services, appointments, and procedures.</li><li>Coordinate between departments (clinical, counseling, laboratory, and billing) to ensure smooth patient flow.</li><li>Maintain confidentiality of patient records and sensitive information.</li><li>Provide necessary forms and guide patients through pre-consultation procedures.</li></ul>3. Appointment &amp; Follow-up Management<ul><li>Schedule and confirm patient appointments through the clinic&rsquo;s CRM or software system.</li><li>Send appointment reminders and follow-up messages via call or email.</li><li>Track cancellations, reschedule, and coordinate alternative timings.</li><li>Maintain records of daily OPD and patient visits.</li></ul>4. Administrative &amp; Billing Support<ul><li>Collect consultation fees, issue receipts, and maintain billing records.</li><li>Coordinate with the finance department for cash and card reconciliation at the end of the day.</li><li>Support the HR/Operations team with administrative tasks as needed.</li><li>Manage courier, stationary, and inventory for front office supplies.</li></ul>5. Patient Experience &amp; Hospitality<ul><li>Ensure every patient interaction reflects grace, warmth, and empathy.</li><li>Handle patient feedback and escalate complaints tactfully to the Clinic Manager.</li><li>Maintain a calm, reassuring demeanour, especially in emotionally sensitive situations.</li></ul>Qualification &amp; Experience<ul><li>Education: Graduate in any discipline (preferably in Hospitality, Healthcare Administration, or Commerce).</li><li>Experience: 1&ndash;3 years of front office or customer service experience, preferably in a hospital or fertility clinic.</li><li>Language Skills: Fluent in English and local language; knowledge of additional regional languages is an advantage.</li></ul>Key Skills &amp; Attributes<ul><li>Excellent communication and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Proficient in MS Office and clinic management software (CRM, ERP)</li><li>Pleasant personality with empathetic and patient-centric behavior</li><li>High level of confidentiality and professionalism</li></ul>Growth PathReceptionist &rarr; Senior Front Office Executive &rarr; Patient Relations Officer &rarr; Clinic Coordinator / ManagerJob Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Receptionist Front Office

ARDEN HEALTH CARE PVT LTD

QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTIONMALE CANDIDATESONLY2/4W DRIVING LICENCE MANDATORYFRESHERS CAN ALSO APPLYLOCATION :Puthur, Near moms supermarket, malampuza road, Palakkad Head Post Office, Sultanpet, Palakkad, Kerala &ndash; 678001ROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATORA Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include:1. Patient Advocacy &amp; Support<ul><li>Serve as the main point of contact for patients and their families.</li><li>Address patient concerns, complaints, and feedback in a timely and empathetic manner.</li><li>Ensure patient rights and confidentiality are upheld.</li><li>Educate patients about their healthcare journey, including treatment plans and follow-ups.</li></ul>2. Communication &amp; Coordination<ul><li>Facilitate communication between patients, physicians, nurses, and administrative staff.</li><li>Assist in scheduling appointments, tests, and follow-up visits.</li><li>Provide clear explanations of Company policies, procedures, and services.</li><li>Maintain accurate patient records and update relevant departments.</li></ul>3. Customer Service &amp; Experience Enhancement&middot; Monitor and improve patient satisfaction by collecting feedback and implementing improvements.<ul><li>Develop strategies to enhance patient experience and comfort.</li><li>Work with management to implement patient-centred care initiatives.</li></ul>4. Conflict Resolution &amp; Problem-Solving<ul><li>Handle patient complaints and grievances professionally.</li><li>Mediate conflicts between patients and healthcare providers.</li><li>Work towards quick and effective resolution of patient concerns.</li><li>Report and escalate unresolved issues to higher management.</li></ul>5. Administrative Support<ul><li>Assist with patient registration, documentation, and consent forms.</li><li>Coordinate with billing departments to clarify patient queries.</li><li>Ensure compliance with healthcare regulations and company policies.</li><li>Prepare reports on patient satisfaction and issue resolution trends.</li></ul>6. Training &amp; Process Improvement<ul><li>Educate staff on patient relations best practices.</li><li>Identify areas for improvement in patient care and service delivery.</li><li>Participate in quality improvement initiatives.</li></ul>7. Room Arrangements ResponsibilitiesRoom Assignment &amp; Coordination<ul><li>Allocate rooms based on patient needs, availability, and medical requirements.</li><li>Coordinate with nursing teams for room readiness.</li><li>Ensure smooth admission and discharge processes.</li></ul>Room Setup &amp; Maintenance<ul><li>Ensure rooms are clean, well-equipped, and prepared before patient arrival.</li></ul>Arrange for special requests, such as VIP rooms or additional patient needs.Inventory &amp; Supplies Management<ul><li>Ensure patient rooms are stocked with essential medical and non-medical supplies.</li><li>Coordinate with the procurement team for timely replenishment.</li><li>Maintain a record of room supplies and usage, Inventory check list/ inventory allocation &amp; deallocation reports.</li></ul>Compliance &amp; Safety<ul><li>Ensure all patient rooms meet safety and hygiene standards.</li><li>Monitor infection control measures and report any issues.</li><li>Ensure adherence to policies for room allocation and occupancy.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;13,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>DO YOU KNOW 2/4 WHEELER DRIVING?</li></ul>Location:<ul><li>Palakkad District, Kerala (Required)</li></ul>Work Location: In person

PATIENT RELATION COORDINATOR

Shalby Hospital

We are looking for Patient Relationship Officer in our Shalby Hospital, Mohali<ul><li>Taking charge of IP patients admission list</li><li>Updation of discharge board on floors to keep staff aware and updated</li><li>Taking rounds on floor and meeting patients</li><li>Handing feedback forms to patient and their relatives at the time of discharge</li><li>Accompanying doctor on rounds daily</li><li>Informing the patient priorly about discharges</li><li>Informally interacting with the patients to get their opinions and feedbacks</li><li>Getting feedback about food served to patients on quality and taste</li><li>Comforting the patient at all times</li><li>Experience of working with NABH or JCI accredited hospital</li><li>Walk in Interviews: 9:30am-4pm (Mon-Sat)</li></ul>Job Type: Full-timePay: &#8377;20,816.53 - &#8377;35,549.79 per month

Patient Relationship Officer

ZIA Medical Center

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. Our departments are equipped with advanced technologies and staffed by highly qualified medical professionals dedicated to patient care and service excellence.We are seeking a Patient Relations Executive who will play a key role in ensuring a smooth and positive experience for every patient from arrival to follow-up.Job Responsibilities:<ul><li>Welcome and assist patients with a professional, warm, and friendly approach.</li><li>Provide accurate information about clinic services, doctors, and available treatments.</li><li>Address patient inquiries and concerns with empathy and efficiency.</li><li>Guide patients through the check-in and check-out process, ensuring a seamless experience.</li></ul>Appointment Scheduling &amp; Coordination<ul><li>Schedule, reschedule, and confirm patient appointments while managing doctor availability.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow.</li><li>Provide pre- and post-consultation or procedure instructions as per medical team guidance.</li></ul>Billing Assistance<ul><li>Assist patients in understanding billing statements, charges, and payment options.</li><li>Coordinate with the billing department to resolve any payment-related issues.</li></ul>Administrative &amp; Documentation Support<ul><li>Maintain accurate and up-to-date patient records in the system.</li><li>Ensure all required forms, consents, and documents are completed before procedures or consultations.</li><li>Handle confidential patient information in compliance with clinic policies and healthcare regulations.</li></ul>Communication &amp; Team Collaboration<ul><li>Act as a liaison between patients and healthcare providers to ensure clear communication.</li><li>Coordinate with various departments for smooth operational flow and service delivery.</li><li>Keep patients informed about clinic updates, promotions, and new healthcare services.</li></ul>Service Improvement &amp; Feedback Handling<ul><li>Collect patient feedback and escalate unresolved issues to management for follow-up.</li><li>Identify opportunities to enhance the patient experience and suggest improvements.</li><li>Support implementation of new processes aimed at improving service quality and efficiency.</li></ul>What We&rsquo;re Looking For:&#9989; Experience: Previous experience in customer service, patient relations, or a healthcare setting is required. &#9989; Skills: Excellent communication, interpersonal, and problem-solving skills. &#9989; Organization: Ability to multitask, prioritize, and work effectively in a high-volume environment. &#9989; Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus. &#9989; Knowledge: Familiarity with insurance processes and medical billing is an advantage. &#9989; Language: Fluency in English; additional languages are an asset. &#9989; Professionalism: A positive attitude, patient-first mindset, and strong work ethic.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Patient Relations: 2 years (Preferred)</li></ul>

Patient Relations Executive

Karma Ayurveda

Job Summary:The Patient Relations Executive serves as the primary point of contact for patients and their families, ensuring a positive experience throughout their journey at the Ayurveda hospital. This role involves coordinating appointments, handling patient queries, assisting with admissions and discharges, and ensuring that the hospital&rsquo;s service standards and Ayurvedic values are upheld in every patient interaction.Key Responsibilities:<ul><li>Greet and assist patients and visitors with warmth, empathy, and professionalism.</li><li>Manage patient registration, admission, and discharge procedures efficiently.</li><li>Provide information about Ayurveda treatments, therapies, and wellness packages.</li><li>Coordinate with doctors, therapists, and departments to ensure smooth patient flow.</li><li>Handle patient inquiries, concerns, and feedback in a timely and respectful manner.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Schedule appointments and follow up for consultations, treatments, or wellness programs.</li><li>Support foreign and domestic patients with guidance on hospital processes and Ayurvedic therapies.</li><li>Assist in organizing patient education programs, wellness workshops, or health camps.</li><li>Prepare daily/weekly reports related to patient satisfaction, feedback, and service quality.</li></ul>Job Type: Full-timePay: Up to &#8377;17,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

Steps Ahead Pakistan

<div>
 
 Position Title:
 
 Customer Relations Officer
 
 
 
 Location:
 
 Wapda Town, Lahore
 
 
 
 Job Summary:
 
 
 
 We are looking for a
 
 Customer Relations Officer
 
 to manage client interactions, handle data entry tasks, make follow-up calls, and support revenue generation through excellent customer service. The ideal candidate will be friendly, organized, and proactive in ensuring customer satisfaction and smooth front-desk operations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage incoming and outgoing customer calls in a professional manner.
 </li>
 <li>
 Conduct follow-up calls with clients to ensure service satisfaction and build lasting relationships.
 </li>
 <li>
 Handle customer queries, appointments, and complaints efficiently and courteously.
 </li>
 <li>
 Perform data entry and maintain accurate customer records in the system.
 </li>
 <li>
 Support revenue generation by promoting clinic services.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelors degree
 </li>
 <li>
 0-1 years of experience in customer service, sales,
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficient in MS Office and data entry tasks.
 </li>
 <li>
 Friendly, patient, and customer-focused attitude.
 
 
 
 </li>
 </ul>
 
 Applications Deadline: 03-Nov-2025
 
</div>

Customer Relations Officer - Lahore

Vaidam Health

Company DescriptionVaidam Health is a healthcare platform founded in 2016 that connects patients to top-notch doctors and trusted hospitals. The company has ISO certification and NABH accreditation, which is regarded as the highest national recognition for quality patient care. With a global network of 500+ leading hospitals and 8000+ doctors in 10+ medical destinations, Vaidam.com is the most effective and popular platform for medical travelers worldwide. The company also organizes regular Medical Camps with senior doctors for pre-treatment consultations and post-treatment follow-ups.Role DescriptionThis is a full-time on-site role located in Gurugram for a Patient Relation - Domestic. The PR will be responsible for to provide information to patients relating to Doctor Profile, Consultation procedure, Medical Treatment Procedure, Treatment Plans, etc. They need to be Quick &amp; Proactive in counselling patients &amp; assisting them regarding any concerns relating to treatment plan.Must have:<ul><li>Fluency in English</li><li>Knowledge of Hospital Operations &amp; understanding of Medical Terminology</li><li>Excellent Communication skills- spoken &amp; written</li><li>Good listening &amp; perceiving skills</li><li>Quick &amp; assertive in responding to any situation relating to patient treatment</li><li>Must be a Team Player</li><li>Must have the ability to make sales</li><li>Should be a BDS graduate</li></ul>Preferred/Desired Skills:<ul><li>Previous experience in healthcare sector or similar profile would be a bonus.</li><li>Education background in Healthcare/Hospital Administration would be considered</li><li>Freshers can also apply</li></ul>Job Type: Full-timeJob Type: Full-timePay: &#8377;9,560.95 - &#8377;47,718.36 per monthWork Location: In person

Patient Relations - Domestic Business

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