patient relations officer

REGENCY HOME HEALTH CARE CENTER LLC

Public Relation Officer &ndash; Homecare Services (Emirati National) Company: Regency Home Health Care Center LLC Location: Dubai, UAEAbout Us Healthisoon by Regency Home Health Care Center LLC is a forward-thinking healthcare organization dedicated to providing patient-centered care by blending innovative Digital Therapeutics (DTX) with traditional care models. Through our integrated healthcare platform, we leverage IoMT (Internet of Medical Things), Telehealth, and conventional medical practices to empower individuals in managing their health effectively. Our mission is to deliver efficient, technology-driven, and high-quality care in the comfort of patients&rsquo; homes.Job Purpose:The Public Relations Officer (PRO) will serve as the primary point of contact between the Home Health Care Center and patients&rsquo; families. The role focuses on effective communication, coordination, issue resolution, and relationship management to ensure patient and family satisfaction while supporting smooth service delivery.Key Responsibilities: Patient &amp; Family Coordination<ul><li>Act as the main liaison between the home care center and patients&rsquo; families.</li><li>Communicate care plans, schedules, service updates, and changes clearly and professionally.</li><li>Coordinate admissions, service initiation, modifications, and discontinuation with patient families.</li><li>Address concerns, feedback, and complaints from families and ensure timely resolution.</li></ul>Communication &amp; Relationship Management<ul><li>Build and maintain positive relationships with patients and their families.</li><li>Ensure families are informed about policies, procedures, and service terms.</li><li>Handle sensitive situations with empathy, professionalism, and cultural awareness.</li></ul>Operational Coordination<ul><li>Coordinate with medical, nursing, physiotherapy, and operations teams to align patient care with family expectations.</li><li>Assist in scheduling visits and resolving service-related issues.</li><li>Support smooth transitions during caregiver changes, leave coverage, or emergencies.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate records of patient communications, requests, and complaints.</li><li>Prepare reports on patient feedback and service issues for management review.</li><li>Ensure proper documentation and consent forms are communicated and acknowledged by families.</li></ul>Support &amp; Compliance<ul><li>Ensure all communications align with DHA regulations, patient confidentiality, and company policies.</li><li>Assist during inspections, audits, or family meetings when required.</li><li>Represent the company professionally in meetings with patient families.</li></ul>Qualifications &amp; Requirements:<ul><li>UAE National (Emirati) &ndash; Mandatory</li><li>Bachelor&rsquo;s degree or relevant qualification preferred.</li><li>Experience in patient relations, customer service, or healthcare coordination preferred.</li><li>Strong understanding of home health care services is an advantage.</li><li>Excellent communication skills in Arabic and English.</li><li>Ability to manage complaints, expectations, and sensitive situations professionally.</li></ul>Skills &amp; Competencies:<ul><li>Strong interpersonal and communication skills</li><li>Empathy and cultural sensitivity</li><li>Conflict resolution and problem-solving abilities</li><li>Organizational and coordination skills</li><li>Professional appearance and conduct</li></ul>Job Type: Full-timePay: From AED6,000.00 per month

Public Relation Officer (Emirati National)

ACT Solutions (P) Ltd

Public Relations Officer (PRO)- MaleMindport Carevilla &ndash; Premium Residential Mental Health FacilityLocation: Sreekariyam Salary: Starting from ₹20,000 per month Job Type: Full-timePosition SummaryThe Public Relations Officer (PRO) represents Mindport Care Villa with empathy, professionalism, and strategic intent. The role involves patient and family interaction, coordination with clinical teams, referral development, and admissions support. The PRO plays a key role in improving visibility, building trusted healthcare networks, and supporting ethical admissions through clear and compassionate communication.Key ResponsibilitiesPatient &amp; Family Interaction<ul><li>Act as the first point of contact for patients and families</li><li>Explain services, treatments, and admission processes clearly</li><li>Handle sensitive conversations with empathy and confidentiality</li><li>Coordinate with clinical teams for appropriate family communication</li></ul>Clinician &amp; Caregiver Coordination<ul><li>Work closely with psychiatrists, psychologists, nurses, and caregivers</li><li>Stay informed about treatment modalities and service availability</li><li>Ensure smooth communication with internal and external stakeholders</li></ul>Sales &amp; Admissions Support<ul><li>Handle enquiries and guide clients through admissions</li><li>Present Mindport&rsquo;s premium care model with clarity and trust</li><li>Maintain healthy enquiry-to-admission conversion</li><li>Track enquiries, follow-ups, and performance metrics</li></ul>Referral Network Development<ul><li>Build referral relationships with doctors across specialties</li><li>Connect with therapists, counsellors, NGOs, wellness centres, and HR teams</li><li>Develop interstate referral networks</li><li>Represent Mindport in medical forums and community programs</li></ul>External Communication &amp; PR<ul><li>Communicate Mindport&rsquo;s value proposition effectively</li><li>Support awareness campaigns and hospital tie-ups</li><li>Coordinate with marketing teams for communication materials</li><li>Maintain Mindport&rsquo;s image as a compassionate, premium facility</li></ul>Administrative &amp; Reporting<ul><li>Maintain accurate records of referrals and admissions</li><li>Submit weekly and monthly performance reports</li><li>Support management in outreach and strategy planning</li></ul>Qualifications &amp; SkillsEducation<ul><li>Bachelor&rsquo;s degree in Social Work, Psychology, Nursing, Management, Life Sciences, or related fields</li><li>Training in counselling, healthcare communication, or sales is an advantage</li></ul>Core Skills<ul><li>Strong compassion and sensitivity to mental health needs</li><li>Excellent communication and interpersonal skills</li><li>Ethical persuasion and relationship-building ability</li><li>Willingness to travel within and outside Kerala</li><li>Strong organisation and reporting skills</li></ul>Language Requirements<ul><li>English &amp; Malayalam &ndash; Mandatory</li><li>Hindi or Tamil &ndash; Working proficiency in at least one required</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹22,000.00 per monthWork Location: In person

Public Relations Officer

Giridhar Eye Institute Kadavanthra

<ul><li>We are looking for a courteous and patient-oriented Guest Relations Executive to join the LASIK Department of our hospital. The ideal candidate will act as the primary point of contact for LASIK patients, ensuring a smooth, informative, and comfortable experience throughout their consultation, procedure, and follow-up visits. Prior hospital experience and strong communication skills are essential for this role.</li></ul>Key Responsibilities<ul><li>Welcome and assist patients and attendants visiting the LASIK department</li><li>Coordinate patient registration, appointment scheduling, and follow-ups</li><li>Handle patient inquiries related to LASIK procedures, schedules, and departmental services</li><li>Liaise with ophthalmologists, counselors, nurses, and administrative staff to ensure efficient patient flow</li><li>Manage inbound and outbound calls and maintain clear communication with patients</li><li>Ensure a high level of patient satisfaction through attentive guest relations</li><li>Maintain accurate patient records and ensure confidentiality at all times</li><li>Support front office and departmental administrative tasks as required</li></ul>Eligibility Criteria<ul><li>Educational Qualification: Graduate in any discipline</li><li>Experience: Minimum 2 years of experience in Guest Relations or Front Office roles within a hospital setting (mandatory)</li><li>Preferred Candidates: Female applicants</li></ul>Skills &amp; Competencies<ul><li>Excellent communication skills in Malayalam and English</li><li>Strong interpersonal, coordination, and customer service skills</li><li>Empathetic, professional, and well-groomed personality</li><li>Ability to multitask effectively in a fast-paced hospital environment</li><li>Working knowledge of computers and hospital management systems.</li></ul>Job Type: Full-timeWork Location: In person

Guest Relations Executive

MEDICO HIRE

We are looking for a courteous and patient-focused Patient Relation Executive to join our healthcare team in Begumpet, Hyderabad. The ideal candidate should have 1&ndash;2 years of experience in patient relations or front-office roles within a hospital or healthcare setting. Key Responsibilities<ul><li>Act as a primary point of contact for patients and their attendants.</li><li>Assist patients with registration, appointments, and inquiries.</li><li>Address patient concerns, complaints, and feedback in a professional manner.</li><li>Coordinate with doctors, nurses, and hospital departments to ensure smooth patient flow.</li><li>Provide information about hospital services, procedures, and policies.</li><li>Maintain accurate patient records and documentation.</li><li>Support patient satisfaction initiatives and service quality standards.</li></ul>Eligibility &amp; Requirements<ul><li>1&ndash;2 years of experience as a Patient Relation Executive or similar role.</li><li>Experience in a hospital or healthcare environment preferred.</li><li>Strong communication and interpersonal skills.</li><li>Empathetic, well-groomed, and customer-service oriented.</li><li>Basic computer knowledge and familiarity with hospital systems.</li></ul>AkashHR Managerakash@medicohire.com || 90 637 637 34Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

Wyga Ayurveda Private Limited

Position: Patient Relations Executive (PRE) &ndash; Ayurveda Organization: Wyga Ayurveda Location: Kochi, KeralaEducational Qualification<ul><li>BAMS (Bachelor of Ayurvedic Medicine and Surgery) &ndash; Mandatory</li><li>MHA (Master of Hospital Administration) &ndash; Preferred</li></ul>Experience<ul><li>2&ndash;5 years of experience in a similar role within Ayurveda hospitals, wellness centres, or healthcare institutions</li></ul>Key ResponsibilitiesPatient Interaction &amp; Relationship Management<ul><li>Act as the primary point of contact for patients from enquiry to discharge</li><li>Explain treatment plans, therapy procedures, and expected outcomes clearly to patients</li><li>Address patient concerns, feedback, and complaints in a professional and empathetic manner</li><li>Ensure high levels of patient satisfaction and service quality</li></ul>Clinical Coordination<ul><li>Coordinate between doctors, therapists, nursing staff, and front office teams</li><li>Assist doctors in patient counselling and treatment plan communication</li><li>Ensure smooth scheduling of consultations, therapies, and follow-ups</li></ul>Administrative &amp; Documentation Duties<ul><li>Maintain accurate patient records, treatment documentation, and billing coordination</li><li>Ensure compliance with hospital policies, SOPs, and quality standards</li><li>Support admissions, discharges, and insurance-related coordination if required</li></ul>Communication &amp; Language Support<ul><li>Communicate effectively with patients across diverse cultural and linguistic backgrounds</li><li>Provide translation and explanation support in Hindi, Malayalam, English, and other languages as required</li></ul>Systems &amp; Technology Usage<ul><li>Use Hospital Management Systems (HMS), MS Office, email, and other digital tools efficiently</li><li>Prepare reports, patient summaries, and MIS as required by management</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills</li><li>Strong patient counselling and interpersonal abilities</li><li>Proficiency in computers, MS Office, HMS/CRM systems</li><li>Ability to multitask and manage patient flow efficiently</li><li>Professional appearance, empathy, and problem-solving mindset</li></ul>Preferred Candidate Profile<ul><li>Ayurveda doctor with strong people-management and communication skills</li><li>Multilingual (Hindi, Malayalam, English mandatory; additional languages an advantage)</li><li>Experience in premium wellness or hospital settings preferred</li><li>Service-oriented, organized, and patient-focused</li></ul>Job Type: Full-timePay: ₹15,000.00 - ₹35,000.00 per monthWork Location: In person

Patient Relation Executive (PRE)- Ayurvda

AIMS Digital Marketing

Job Description: We are looking for a courteous and professional Patient Relations Executive to join our healthcare team. Preference will be given to candidates with at least 1 year of experience in Doctor-on-call or telehealth services.Responsibilities:<ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul>Requirements:<ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul>Benefits:<ul><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthExperience:<ul><li>PRE: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Patient Relation Executive- Female

Renaissance Hospital

Job Summary A Hospital PRO acts as a link between patients, families, doctors, and hospital management. The role focuses on patient assistance, communication, and maintaining the hospital&rsquo;s public image by ensuring smooth coordination and a positive patient experience.Key Responsibilities<ul><li>Greet and guide patients and patient party within the hospital</li><li>Assist patients / patient party with registration, appointments, and billing queries</li><li>Coordinate between patients / patient party, doctors, and hospital departments</li><li>Handle patient feedback, complaints, and concerns politely</li><li>Provide information about hospital services, procedures, and policies</li><li>Support admission, discharge, and insurance coordination processes</li><li>Maintain proper records and follow hospital protocols</li><li>Help improve patient satisfaction and hospital reputation</li></ul>Required Skills:<ul><li>Excellent communication and interpersonal skills</li><li>Polite, calm, and patient-friendly attitude</li><li>Problem-solving and coordination abilities</li><li>Ability to work in a fast-paced healthcare environment</li><li>Professional appearance and behavior</li></ul>Qualification:<ul><li>Graduate or BHM passed</li><li>MHA will be an added advantage</li></ul>Experience: 1 - 2 years in Hospital IndustryJob Types: Full-time, PermanentPay: ₹10,000.00 - ₹15,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

PRO (Patient Relationship Officer)

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