customer service representative Jobs in Dubai

customer service representative

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patient coordinator

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staff nurse

patient relations specialist

ZIA Medical Center

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. Our departments are equipped with advanced technologies and staffed by highly qualified medical professionals dedicated to patient care and service excellence.We are seeking a Patient Relations Executive who will play a key role in ensuring a smooth and positive experience for every patient from arrival to follow-up.Job Responsibilities:<ul><li>Welcome and assist patients with a professional, warm, and friendly approach.</li><li>Provide accurate information about clinic services, doctors, and available treatments.</li><li>Address patient inquiries and concerns with empathy and efficiency.</li><li>Guide patients through the check-in and check-out process, ensuring a seamless experience.</li></ul>Appointment Scheduling &amp; Coordination<ul><li>Schedule, reschedule, and confirm patient appointments while managing doctor availability.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow.</li><li>Provide pre- and post-consultation or procedure instructions as per medical team guidance.</li></ul>Billing Assistance<ul><li>Assist patients in understanding billing statements, charges, and payment options.</li><li>Coordinate with the billing department to resolve any payment-related issues.</li></ul>Administrative &amp; Documentation Support<ul><li>Maintain accurate and up-to-date patient records in the system.</li><li>Ensure all required forms, consents, and documents are completed before procedures or consultations.</li><li>Handle confidential patient information in compliance with clinic policies and healthcare regulations.</li></ul>Communication &amp; Team Collaboration<ul><li>Act as a liaison between patients and healthcare providers to ensure clear communication.</li><li>Coordinate with various departments for smooth operational flow and service delivery.</li><li>Keep patients informed about clinic updates, promotions, and new healthcare services.</li></ul>Service Improvement &amp; Feedback Handling<ul><li>Collect patient feedback and escalate unresolved issues to management for follow-up.</li><li>Identify opportunities to enhance the patient experience and suggest improvements.</li><li>Support implementation of new processes aimed at improving service quality and efficiency.</li></ul>What We&rsquo;re Looking For:&#9989; Experience: Previous experience in customer service, patient relations, or a healthcare setting is required. &#9989; Skills: Excellent communication, interpersonal, and problem-solving skills. &#9989; Organization: Ability to multitask, prioritize, and work effectively in a high-volume environment. &#9989; Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus. &#9989; Knowledge: Familiarity with insurance processes and medical billing is an advantage. &#9989; Language: Fluency in English; additional languages are an asset. &#9989; Professionalism: A positive attitude, patient-first mindset, and strong work ethic.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Patient Relations: 2 years (Preferred)</li></ul>

Patient Relations Executive

AIMS Digital Marketing

Job Description: We are looking for a courteous and professional Patient Relations Executive to join our healthcare team. Preference will be given to candidates with at least 1 year of experience in Doctor-on-call or telehealth services.Responsibilities:<ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul>Requirements:<ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul>Benefits:<ul><li>Salary to be determined after interview</li><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthExperience:<ul><li>PRE: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Patient Relation Executive- Female

Trusted Doctors

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li>Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li>Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li>Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on operational needs)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

Care24 Health Care

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li>Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li>Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li>Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on operational needs)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare/Hospital : 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital Background only)

DM Healthcare

<ul><li>Act as the primary point of contact for patients on the clinic floor—guide, pacify, inform, and educate them to ensure a smooth visit.</li><li>Serve as a patient advocate, anticipating needs and offering support without waiting to be asked.</li><li>Identify and resolve any discomfort at patient touchpoints, including wait times, seating, wheelchair access, or delayed appointments.</li><li>Take proactive steps to delight patients, especially senior citizens and children, by making their wait more comfortable and less stressful.</li><li>Handle real-time complaints, concerns, and feedback from patients, ensuring prompt resolution and follow-up.</li><li>Promote clinic amenities, services, and wellness programs (e.g., Aster Health Check) to patients and their families.</li><li>Provide accurate information about clinic services, procedures, physicians, and protocols.</li><li>Assist patients with registration and billing queries, and direct them to the appropriate departments when needed.</li><li>Support crisis intervention efforts by working calmly under pressure to de-escalate issues.</li><li>Work closely with the Operations Team to streamline patient flow and address feedback-driven improvements.</li><li>Continuously monitor customer feedback platforms, including QR surveys and Google reviews, to gather actionable insights.</li><li>Encourage and create awareness among patients to submit feedback through digital platforms (QR codes, Google ratings).</li><li>Lead initiatives that increase patient satisfaction scores, working collaboratively with clinical and non-clinical teams.</li><li>Foster a positive environment among staff by recognizing their efforts and sharing patient appreciation stories.</li><li>Suggest and drive process improvements to enhance patient comfort, reduce wait times, and improve service delivery.</li></ul>

Guest Relation Executive-Female

NMC healthcare LLC

<h2>Job Description</h2><ol type="1"><li>DUTIES AND RESPONSIBILITIESTake care of the patients from the time they call till they finish their medical checkup and go back. Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education. Develop and maintain the feedback/complaint procedure for customers to use and receive redressal. Visit inpatient ward patients on daily basis. Should be capable of solving problems, effective communication strategies and conflict resolution. Communicate all information to front office personnel and Physicians regarding Patient. Greets patient or/and their family and find out the nature of their service requirement clearly over phone. Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit. Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions. Expedite flow of visitors/patients and ensure that each person receives outstanding  customer service by providing a friendly environment. Provide information about medical insurance coverage to patients. Keeps accurate records of discussions or correspondence with customers. Write reports analyzing the quality of customer service. Performs other related duties incidental to the work described herein as and when assigned by the higher authorities. Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements. Work accordance with the documented OSH procedures and instructions, specific responsibilities. Be familiar with emergency and evacuation procedures. Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports. Comply with Waste management procedures and policies. Attend applicable OSH/Infection control training programs, mock drills and awareness programs. Use of appropriate personal protective equipment and safety systems. To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties. </li></ol>

Patient Service Executive

Doctors Clinic Diagnostic Centre FZLLC

Job Post SummaryPosition: Internal Medicine SpecialistLocation: Dubai, United Arab EmiratesJob Type: Full-time / Part-timeCompany DescriptionWelcome to Doctors Clinic Diagnostic Center, a premier multi-specialty clinic in the UAE. We provide a wide range of medical services including Orthopedics, Cardiology, Endocrinology, Gynecology, Dentistry, Pain Medicine, Family Medicine, Dermatology, and Diagnostic Imaging &mdash; all under one roof.Our mission is to deliver comprehensive and high-quality healthcare through expert medical professionals, advanced diagnostic technology, and patient-centered care. Located in Dubai, we are committed to excellence and continuous advancement in healthcare delivery.Role DescriptionThis is a part-time, on-site role for an Internal Medicine Specialist, based in Dubai, United Arab Emirates.The Internal Medicine Specialist will be responsible for diagnosing, treating, and managing a wide range of adult medical conditions, providing preventive care, and ensuring long-term patient wellness.Key Responsibilities:<ul><li>Conduct comprehensive patient assessments and medical examinations.</li><li>Diagnose and manage acute and chronic illnesses.</li><li>Develop personalized treatment and management plans.</li><li>Coordinate with other specialists for integrated patient care.</li><li>Monitor patient progress and adjust treatment plans as necessary.</li><li>Maintain accurate and up-to-date patient medical records.</li><li>Stay informed of medical advancements, evidence-based practices, and clinical guidelines.</li></ul>Qualifications<ul><li>3-5 years Experience in UAE</li><li>DHA License or DHA Eligibility as Internal Medicine Specialist.</li><li>Board Certification or equivalent qualification in Internal Medicine.</li><li>Proven experience in internal medicine or general practice, preferably in a multi-specialty clinical environment.</li></ul>*Job Type: Full-time

Internal Medicine Specialist

Explore 1953+ Patient relations specialist in Dubai this November. Find roles across top companies and apply now to boost your career.