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patient coordinator

Al Riyady For Auditing of Accounts EST

Salary: AED 4,500 &ndash; 5,500 (Based on experience) Availability: Immediate JoinerRole OverviewWe are looking for a professional and well-presented Receptionist cum Patient Coordinator to manage front desk operations and ensure a smooth patient journey. The ideal candidate should have strong communication skills in Arabic and English and preferably previous experience in a dental clinic.Key Responsibilities<ul><li>Welcome and assist patients in a professional and friendly manner</li><li>Handle appointment scheduling and confirmations</li><li>Manage patient records and clinic documentation</li><li>Coordinate with doctors and nurses regarding patient flow</li><li>Process billing, payments, and insurance documentation</li><li>Handle phone calls, inquiries, and follow-ups</li><li>Ensure reception area is organized and presentable</li><li>Maintain excellent customer service standards at all times</li></ul>Requirements<ul><li>Previous experience in a Dental Clinic preferred</li><li>Strong communication and interpersonal skills</li><li>Good organizational and multitasking ability</li><li>Professional appearance and positive attitude</li><li>Immediate availability</li></ul>Job Types: Full-time, PermanentPay: AED4,500.00 - AED5,500.00 per monthApplication Question(s):<ul><li>Nationality?</li><li>Experience in a UAE Dental Clinic as a Receptionist or Patient Coordinator?</li><li>Immediate Joiner?</li><li>Expected Salary?</li></ul>

Dental Clinic - Patient Coordinator (City Walk & RAK)

METABOLIC

<div>Job Summary:
GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment.
Key ResponsibilitiesPatient Communication<ul><li>
Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li><li>
Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li><li>
Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li></ul>
Appointment Coordination<ul><li>
Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.</li><li>
Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li><li>
Ensure efficient time slot allocation based on patient needs and doctor availability.</li></ul>
Problem Resolution<ul><li>
Address and resolve patient concerns and complaints professionally and efficiently.</li><li>
Escalate complex issues to the appropriate department or management as needed.</li><li>
Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.</li></ul>
Technical &amp; CRM Competency<ul><li>
Utilize the clinic&rsquo;s CRM software efficiently to manage patient records, track leads, and optimize appointment scheduling.</li><li>
Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li><li>
Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li></ul>
Administrative Support<ul><li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li><li>
Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li></ul>
Key Performance Metrics<ul><li>
Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li><li>
CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database.</li></ul> 

Requirements 
<ul><li>
Proven experience (2-3years) in a patient coordination, sales, or customer service role within a healthcare or wellness setting.</li><li>
Strong knowledge of CRM systems and appointment booking platforms.</li><li>
Excellent communication and interpersonal skills, with the ability to build relationships with patients.</li><li>
Knowledge of healthcare programs, insurance policies, and treatment plans is preferred.</li></ul>
Qualifications:<ul><li>
Native-level proficiency in English, (Arabic is a plus)</li><li>
Bachelor&rsquo;s degree</li><li>
Prior experience in customer service, preferably in a healthcare or call center environment</li><li>
Knowledge of healthcare processes and patient care is an advantage</li></ul></div>

Customer Service Excellence Representative

Garden Green Therapy Center 

We are in need of a Frontdesk Receptionist/ Medical Receptionist to be part of our team who will be responsible in frontdesk role, admin task and patient handling. Key roles: <ul><li>Greet and assist patients in professional and friendly manner.</li><li>Schedule &amp; confirming appointments through email, whatsapp and attending calls.</li><li>Maintaining patient files accurately and updating information in UNITE software.</li></ul>Ensuring that patients will experience smooth flow with there appointments and have experience in billing (cash and card).Administrative Task: <ul><li>Maintains confidentiality of patient record.</li><li>Familiar to clinic policies and procedures.</li><li>willing to learn in processing insurance claims through reimbursment and/or can work independently. This includes follow-ups on claims and meeting requirements of insurance as per request.</li></ul>Qualifications: <ul><li>Freshers are welcome to apply but not more than 40 years of age.</li><li>Willing to be scheduled in any branch job location in Dubai.</li><li>fluent in English, have excellent communication skills to co-workers and patients</li><li>can hadle multitasking jobs.</li><li>computer skills is mandatory.</li></ul>Salary &amp; Benefits: to be disussed upon interview. Job Type: Full-time

Frontdesk Receptionist/Medical Receptionist

SPECIALIZED MEDICAL AND DENTAL CENTRE

Summary of Job ProfileAttend to patients both in person and over the phone, manage appointments, basic Cashiering and handle administrative tasks to ensure the smooth and efficient running of the dental office. Dealing with insurance claims , submissions and follow upsEssential Duties &amp; ResponsibilitiesPre-Clinical Management<ul><li>Greet patients and answer calls.</li><li>Check missed calls/answerphone messages and return calls promptly.</li><li>Call patients to confirm appointments; send SMS/Email if no response.</li><li>Send SMS confirmations for appointments and birthday alerts.</li><li>Manage all incoming calls professionally.</li><li>Calling patients on pending list for treatments and re-care 6 months appointments to maintain schedule bookings in advance.</li><li>Provide accurate information to all enquiries.</li><li>Schedule and confirm patient appointments as per clinic protocol.</li><li>Monitor all doctors&rsquo; appointment diaries and ensure correct booking.</li><li>Call patients from the waiting list when slots are available.</li></ul>Patient Management<ul><li>Register new patients according to clinic protocols.</li><li>Assist patients with all required forms and documentation.</li><li>Verify and update patient information.</li><li>Explain clinic policies and procedures clearly to patients.</li><li>Ensure smooth patient flow; coordinate delays with doctors and inform patients accordingly.</li></ul>Post-Clinic Management<ul><li>Make patient care follow-up calls</li><li>Enter all relevant patient information into the system accurately.</li><li>Collect payments, record them correctly, tally cash/credit reports, and hand over to the person in charge.</li><li>Send Daily Income Report to the management team.</li><li>Inform patients about financial treatment plan options.</li><li>Arrange payment schedules when needed.</li></ul>Insurance &amp; Administrative Duties<ul><li>Maintain patient records according to privacy and security standards.</li><li>Organize patient charts for next-day appointments.</li><li>Manage cancellations and no-shows.</li><li>Arrange referrals to specialists or other branches.</li><li>Dispatch lab work correctly.</li><li>Prepare and submit dental insurance claim forms.</li><li>Arrange supporting documents for claims.</li><li>Sort incoming and outgoing mail.</li><li>Keep reception and working areas clean at all times.</li><li>Perform any additional related duties as assigned.</li></ul>Key Competencies<ul><li>Strong communication skills</li><li>Accuracy and attention to detail</li><li>Planning and organizing</li><li>Customer service mindset</li><li>Teamwork</li><li>Initiative and adaptability</li><li>Confidentiality</li><li>Ability to collect and manage information effectively</li><li>Multi-lingual is an advantage</li></ul>Education &amp; Experience<ul><li>High school diploma or equivalent</li><li>Knowledge of dental terminology and procedures</li><li>Familiarity with computers and software systems</li><li>General administrative and clerical skills</li><li>Experience with dental insurance is an advantage</li></ul>Application Questions<ul><li>Do you have experience working as a Dental Receptionist?</li><li>Can you join immediately?</li></ul>Job Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthJob Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you have your own UAE Residency?</li><li>Do you have experience as DENTAL receptionist?</li></ul>Job Type: Full-timePay: AED3,000.00 - AED6,000.00 per month

Dental Receptionist

STEPBYSTEPSERVICE DMCC

Female Indoor Marketing &amp; Social Media Coordinator &ndash; Healthcare Clinic (Karama, Dubai)Do you want to work in a friendly, professional, and growing healthcare clinic in Karama and help manage digital patient engagement and social media marketing? We are looking for a motivated Marketing Coordinator to join our team.Requirements:<ul><li>Good command of English</li><li>Own visa / Husband visa preferred</li><li>Knowledge of Meta &amp; Facebook Ads</li><li>Strong WhatsApp follow-up and communication skills</li><li>Good Excel skills</li><li>Presentable and customer-centric personality</li></ul>Location: Karama, DubaiEmail your CV: abbas@hashtagtechno.com WhatsApp your CV: 050 657 0365Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Female Indoor Marketing & Social Media Coordinator

Dr Joy Dental Clinic Dubai

<div>
 
 Summary Of Job Profile
 
 
 
 <ul>
 <li>
 Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
 
 
 </li>
 </ul>
 
 Essential Duties And Responsibilities
 
 
 
 
 Pre-Clinical Management
 
 
 
 <ul>
 <li>
 Greet patients, answer phone with in 3 rings and answer to enquiries accurately.
 </li>
 <li>
 Check answerphone messages / missed calls and return calls.
 </li>
 <li>
 Call all patients to confirm appointments / If no response sends SMS/Email
 </li>
 <li>
 Send SMS confirmations for appointments and birthday alerts.
 </li>
 <li>
 Answer and manage incoming calls
 </li>
 <li>
 Respond accurately and comply to requests for information
 </li>
 <li>
 Schedule patient appointments
 </li>
 <li>
 Confirm upcoming appointments and recalls according to office protocol
 </li>
 <li>
 Monitor all doctors' appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.
 </li>
 <li>
 Call all waiting list appointments when availability is there to accommodate all patients.
 
 
 </li>
 </ul>
 
 Patient Management: -
 
 
 
 <ul>
 <li>
 Register new patients according to established office protocols
 </li>
 <li>
 Assist patients to complete all necessary forms and documentation
 </li>
 <li>
 Verify and update patient information
 </li>
 <li>
 Inform patients of dental office procedures and policy
 </li>
 <li>
 Move patients through appointments as scheduled, for patients coming late check with Doctor and advice patients.
 
 
 </li>
 </ul>
 
 Post Clinic Management: -
 
 
 
 <ul>
 <li>
 Patient Care Calls for all patients with exception of ortho, routine exam &amp; cleaning &ndash; report any problems to appropriate dentist or practice manager
 </li>
 <li>
 Enter all relevant patient information into data system
 </li>
 <li>
 Collect and receive payments from patients at time of treatment, recording correctly, Tally cash / credit cards report and hand over to person in charge.
 </li>
 <li>
 Complete and send Daily Income Report to all relevant managers.
 </li>
 <li>
 Inform patients of financial treatment plan options
 </li>
 <li>
 Arrange payment schedule with patients
 
 
 </li>
 </ul>
 
 Insurance and Admin Function: -
 
 
 
 Maintain and manage patient records in compliance with privacy and security regulations
 
 
 <ul>
 <li>
 Arrange patient charts for next day appointments
 </li>
 <li>
 Fill in cancellations and no-shows
 </li>
 <li>
 Organize referrals to other branches and any specialists
 </li>
 <li>
 Dispatch lab work appropriately
 </li>
 <li>
 Prepare claim forms for dental insurance
 </li>
 <li>
 Arrange supporting documents for insurance claims
 </li>
 <li>
 Sort and distribute incoming and outgoing post
 </li>
 <li>
 Ensuring the reception and your working area is kept clean at all times.
 </li>
 <li>
 Perform other related duties as required
 
 
 </li>
 </ul>
 Key Competencies
 
 
 Communication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.
 
 
 Education and Experience
 
 
 <ul>
 <li>
 General education degree or high school diploma
 </li>
 <li>
 Knowledge of dental terminology, procedures and diagnosis
 </li>
 <li>
 Knowledge of computer and relevant software applications
 </li>
 <li>
 Knowledge of general administrative and clerical procedures
 </li>
 <li>
 Working knowledge of dental insurance
 </li>
 </ul>
</div>

Patient Relation Executive

NATIONAL GENERAL INSURANCE CO (PSC)

Medical Case coordinator- Providing approval of services for the insured member through DHPO, email and PBM, over riding of rejected medication if falls under policy t&amp;c and if clinically justified.Providing excellent customer service through responding swiftly to queries from insured member, medical provider .1. Provide approval through online system(DHPO), emails and call toMedical provider according to medical necessity and as per policyWordings.2. Coordinate between Insurer, patient and provider.3. Handles phone calls and written inquiries related to requests for pre-Approvals/pre authorizations, reconsiderations, or appeals.4. Performs a comprehensive review for the record to assure thepresence of all component parts such as: patient and recordidentification, signatures and dates where required and othernecessary data in the presence of all reports which appear to beIndicated by the nature of the treatment rendered.5. Handing pharmacy rejection and approving the same if matches with indications and policy wordings.6. Processing pharmacy and op clinics claims at the end of the every month.You can share your cv directly to careers@ngiuae.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Medical case coordinator (Pharmacists/Registered Nurse)

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