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patient coordinator

Al Riyady Corporate Services

We are looking for a compassionate, detail-oriented, and professional Patient Coordinator to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. Excellent English communication skills are essential for this role.Location: JBR, DubaiKey Responsibilities:<ul><li>Greet and assist patients in a warm, professional, and courteous manner.</li><li>Coordinate and schedule appointments, consultations, and follow-ups efficiently.</li><li>Provide detailed information about treatments, procedures, and services offered.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.</li><li>Handle patient inquiries via phone, email, or in person promptly and professionally.</li><li>Follow up with patients after procedures to ensure satisfaction and address concerns.</li><li>Assist in preparing treatment plans and explaining financial details or packages when required.</li><li>Support front desk and administrative operations when needed.</li><li>Ensure the patient experience reflects the clinic&rsquo;s high standards of care and professionalism.</li></ul>Requirements:<ul><li>Proven experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a medical, dental, or aesthetic clinic.</li><li>Excellent English communication skills &mdash; both verbal and written &mdash; are a must.</li><li>Strong interpersonal and organizational skills.</li><li>Professional appearance, positive attitude, and a customer-focused approach.</li><li>Proficiency in MS Office and clinic management systems.</li><li>Ability to handle multiple tasks while maintaining attention to detail.</li><li>A team player with empathy, patience, and discretion.</li><li>Immediate joiner preferred.</li></ul>Job Type: Full-timePay: AED6,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Patient Coordinator

Seven Wellness Club

<div><div>The Patient Coordinator plays a critical role in ensuring a seamless and positive patient experience at the Clinic. Acting as the first point of contact for patients, this role involves managing appointments, handling patient inquiries, assisting with administrative tasks, and supporting the Clinic Manager in ensuring smooth clinic operations. The Patient Coordinator is responsible for maintaining excellent patient relationships, ensuring high levels of customer satisfaction, and contributing to the clinic&rsquo;s overall efficiency.</div><div></div><div> 
1. Patient Coordination &amp; Customer Service
 
</div><ul><li>Serve as the primary point of contact for patients, addressing inquiries and providing information on clinic services. 
</li><li>
Greet patients in a professional and friendly manner, ensuring a welcoming atmosphere. 
</li><li>
Schedule, reschedule, and confirm patient appointments, ensuring optimal scheduling to minimize wait times. 
</li><li>
Assist patients with pre-appointment paperwork, insurance verification, and necessary documentation. 
</li><li>
Address and resolve patient concerns and complaints in a timely and professional manner. 
</li><li>
Educate patients on available treatments, diagnostic screenings, and wellness programs offered at the clinic. 
</li></ul><div>
2. Administrative Support 
</div><ul><li>
Maintained accurate and up-to-date patient records in the clinic management system. 
</li><li>
Assist with patient check-in and check-out processes, ensuring all necessary documents and payments are collected. 
</li><li>
Coordinate with medical and non-medical staff to ensure a smooth patient journey through the clinic. 
</li><li>
Supported the Clinic Manager in daily administrative tasks, including report generation and operational coordination. 
</li><li>
Assist in maintaining front desk and waiting areas to ensure a clean, organized, and professional environment. 
</li></ul><div>
3. Appointment &amp; Scheduling Management 
</div><ul><li>
Manage the clinic&rsquo;s appointment booking system to maximize efficiency and minimize gaps in the schedule. 
</li><li>
Follow up with patients to confirm appointments and provide necessary pre-appointment instructions. 
</li><li>
Monitor appointment cancellations and implement strategies to reduce no-shows. 
</li><li>
Coordinate with doctors, nurses, and wellness practitioners to optimize their schedules and availability. 
</li></ul><div>
4. Billing &amp; Insurance Assistance 
</div><ul><li>
Assist patients with insurance queries and coordinate with the finance team to ensure proper documentation for claims. 
</li><li>
Processed patient payments, generated invoices, and provided payment receipts. 
</li><li>
Maintain knowledge of insurance policies and eligibility requirements to help patients navigate their coverage. 
</li></ul><div>
5. Compliance &amp; Quality Assurance 
</div><ul><li>
Ensure adherence to DHA regulations regarding patient confidentiality and medical records management. 
</li><li>
Assist in maintaining compliance with clinic policies, procedures, and industry best practices. 
</li><li>
Monitor and report any operational issues affecting patient experience or compliance. 
</li></ul><div>
6. Communication &amp; Relationship Management 
</div><ul><li>
Foster strong relationships with patients by ensuring clear and effective communication. 
</li><li>
Act as a liaison between patients and healthcare providers to facilitate smooth information flow. 
</li><li>
Gather patient feedback and suggest improvements to enhance service quality and patient satisfaction. 
</li><li>
Work closely with the marketing team to promote patient engagement initiatives and wellness programs.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
 
</li><li>Minimum 2+ years of experience in a client-facing role within a healthcare or wellness facility. 
</li><li>
Strong understanding of clinic operations, patient coordination, and customer service principles. 
</li><li>
Knowledge of Dubai Healthcare Authority (DHA) regulations is a plus. 
</li><li>
Experience with appointment scheduling software and electronic medical records (EMR) systems. 
</li><li>
Excellent organizational skills with strong attention to detail. 
</li><li>
Exceptional communication and interpersonal skills, with fluency in English (Arabic proficiency is a plus). 
</li><li>
Ability to handle sensitive patient information with discretion and professionalism.</li></ul><div></div><div> 
Key Competencies:</div> 
<div></div><ul><li>
Customer Service Excellence: Ability to provide a warm and engaging patient experience. 
</li><li>
Organizational Skills: Capable of handling multiple tasks efficiently and ensuring smooth scheduling. 
</li><li>
Attention to Detail: Ensuring accuracy in patient records, billing, and scheduling. 
</li><li>
Communication &amp; Interpersonal Skills: Strong ability to interact effectively with patients, staff, and management. 
</li><li>
Problem-Solving &amp; Adaptability: Ability to resolve patient concerns and adapt to a fast-paced healthcare environment. 
</li><li>
Technology Proficiency: Comfort with clinic management software and digital patient records.</li></ul></div><div></div>

Clinic Patient Coordinator

True Life Medical Center

Job Responsibilities: Procedure Pre visit Receive and collect all patient identification information and register all data on the system.<ul><li>(to minimize waiting time before getting the service).</li><li>Make sure with Customer Service Department scheduling, rescheduling, canceling appointment are confirmed before informing the VIP patient and update if there will be any changes.</li><li>Inform Doctor, Customer service supervisor &amp; Nurses about the Appointments of VIP Patients.</li><li>During Visit</li></ul><ul><li>Warm welcome the VIP patient with good smile and guide him to the right department.</li><li>Politely ask the VIP patient to rest in the waiting area until the nurse will take to the doctor.</li><li>Wait for the patient to finish from the doctor visit, while finishing all paper work (insurance, requests, other services) in same department to minimize waiting time</li><li>Make sure patient will pay his Bill before taking the next appointment</li><li>Accompany patients while moving from one department to another to guarantee proper services (Radiology, Laboratory, Pharmacy etc)</li><li>Book the next appointment according to Doctor&rsquo;s request</li><li>Write the appointment date and time in an appointment card and confirm with the patient one day before next appointment by phone call</li><li>Thank the patient for visiting the Hospital and wish all the best</li></ul><ul><li>Make sure to follow policies and procedures to maximize patient satisfaction, prevent adverse event &amp; errors plus promote patient safety .</li><li>Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority</li></ul>Job Type: Full-time

Patient Coordinator - Arabic

TrendDubai

Job Description: We are a leading medical aesthetic clinic in Dubai seeking a Medical Aesthetic Sales &amp; Patient Coordinator to manage patient inquiries, follow up on leads, and convert interest into confirmed aesthetic treatment bookings.Key Responsibilities:<ul><li>Handle and respond to patient inquiries via WhatsApp, Instagram, Facebook, and phone calls.</li><li>Contact new leads and follow up with interested patients professionally.</li><li>Explain aesthetic and cosmetic medical services (non-surgical &amp; surgical) clearly and confidently.</li><li>Convert inquiries into confirmed consultations and procedures.</li><li>Schedule, confirm, and manage patient appointments.</li><li>Follow up with pending leads and no-show patients.</li><li>Maintain accurate records of leads and patient interactions.</li><li>Coordinate closely with doctors, reception, and marketing team.</li></ul>Requirements:<ul><li>Previous experience in medical aesthetic sales or cosmetic clinics is highly preferred.</li><li>Fluent in Arabic and English (both required).</li><li>Strong communication, persuasion, and closing skills.</li><li>Ability to handle high-volume leads and work under pressure.</li><li>Organized, professional, and target-oriented.</li><li>Experience with WhatsApp Business and social media inquiries is a plus.</li></ul>What We Offer:<ul><li>Salary + commission</li><li>Clear sales targets and growth opportunities</li><li>Professional and supportive medical environment</li><li>Long-term career stability</li></ul>How to Apply: Please apply via Indeed with your updated CV. Only shortlisted candidates will be contacted.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>sales: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Medical Aesthetic Sales & Patient Coordinator

Sama Optics

Arabic Patient Coordinator &amp; Content CreatorJob Summary We are seeking a patient-focused professional to manage the full patient journey inside our medical center while supporting mobile video content creation for social media.Key Responsibilities<ul><li>Follow up with patients from registration through consultation, payment, and post-visit</li><li>Ensure a smooth, welcoming, and personalized patient experience</li><li>Build long-term relationships to encourage repeat visits</li><li>Capture short videos/photos using a mobile phone (doctors, treatments, clinic moments)</li><li>Suggest content ideas and coordinate with the marketing team</li><li>Maintain patient privacy and obtain consent for all content</li></ul>Requirements<ul><li>Experience in patient relations, healthcare, hospitality, or customer service</li><li>Strong communication and interpersonal skills</li><li>Comfortable shooting videos using a smartphone</li><li>Creative mindset with basic social media knowledge</li><li>Professional attitude and appearance</li><li>Fluent in English</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How long is your notice period?</li><li>What is your expected salary</li></ul>Experience:<ul><li>Patient Coordinator and Content Creator: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>

Arab Female Patient Coordinator & Content Creator

GluCare

<div>Job Summary:
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.
Duties and Responsibilities:<h3 class="jobSectionHeader">
1. Front Desk &amp; Patient Reception</h3><ul>
<li>Welcome, greet, and assist patients with a warm and professional approach.</li>
<li>Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.</li>
<li>Provide essential information about the clinic&rsquo;s services, policies, and procedures.</li>
</ul><h3 class="jobSectionHeader">2. Appointment &amp; Scheduling Management</h3><ul>
<li>Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.</li>
<li>Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.</li>
<li>Update and maintain accurate patient records in the electronic medical records (EMR) system.</li>
</ul><h3 class="jobSectionHeader">3. Patient Experience &amp; Support</h3><ul>
<li>Serve as the primary contact for patient inquiries, concerns, and requests.</li>
<li>Assist patients with insurance verification and billing inquiries.</li>
<li>Provide clear guidance on clinic workflows, procedures, and digital health tools.</li>
</ul><h3 class="jobSectionHeader">4. CRM Management &amp; Contact Center Support</h3><ul>
<li>Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups.</li>
<li>Support the Contact Center when required, ensuring efficient patient communication and inquiry handling.</li>
<li>Help implement and enhance CRM workflows to improve patient engagement and satisfaction.</li>
</ul><h3 class="jobSectionHeader">5. Administrative &amp; Operational Support</h3><ul>
<li>Maintain front-desk efficiency by managing daily administrative tasks.</li>
<li>Ensure a tidy, organized, and welcoming reception area.</li>
<li>Collaborate with medical and operations teams to optimize patient flow and minimize wait times.</li>
</ul><h3 class="jobSectionHeader">6. Coordination &amp; Communication</h3><ul>
<li>Act as a liaison between patients, healthcare providers, and administrative teams.</li>
<li>Ensure effective internal communication to support seamless patient care.</li>
<li>Handle confidential patient information in compliance with data protection regulations.</li>
<li>Understand, follow, and support all hospital infection control programs.</li>
</ul>
Requirements<ul>
<li>Bachelor&rsquo;s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.</li>
<li>2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality).</li>
<li>Excellent communication and interpersonal skills, with a patient-first mindset.</li>
<li>Strong organizational and multitasking abilities in a fast-paced environment.</li>
<li>Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.</li>
<li>Fluency in English (Arabic is an advantage).</li></ul></div>

Patient Affairs Specialist - Healthcare (Al Barsha 2 - Grove Mall)

Dr. Joy Dental Clinic

Summary of Job Profile:<ul><li>Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.</li></ul>Essential Duties and ResponsibilitiesPre-Clinical Management<ul><li>Greet patients, answer phone with in 3 rings and answer to enquiries accurately.</li><li>Check answerphone messages / missed calls and return calls.</li><li>Call all patients to confirm appointments / If no response sends SMS/Email</li><li>Send SMS confirmations for appointments and birthday alerts.</li><li>Answer and manage incoming calls</li><li>Respond accurately and comply to requests for information</li><li>Schedule patient appointments</li><li>Confirm upcoming appointments and recalls according to office protocol</li><li>Monitor all doctors&rsquo; appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.</li><li>Call all waiting list appointments when availability is there to accommodate all patients.</li></ul>Patient Management: -<ul><li>Register new patients according to established office protocols</li><li>Assist patients to complete all necessary forms and documentation</li><li>Verify and update patient information</li><li>Inform patients of dental office procedures and policy</li><li>Move patients through appointments as scheduled, for patients coming late check with Doctor and advice patients.</li></ul>Post Clinic Management: -<ul><li>Patient Care Calls for all patients with exception of ortho, routine exam &amp; cleaning &ndash; report any problems to appropriate dentist or practice manager</li><li>Enter all relevant patient information into data system</li><li>Collect and receive payments from patients at time of treatment, recording correctly, Tally cash / credit cards report and hand over to person in charge.</li><li>Complete and send Daily Income Report to all relevant managers.</li><li>Inform patients of financial treatment plan options</li><li>Arrange payment schedule with patients</li></ul>Insurance and Admin Function: -Maintain and manage patient records in compliance with privacy and security regulations<ul><li>Arrange patient charts for next day appointments</li><li>Fill in cancellations and no-shows</li><li>Organize referrals to other branches and any specialists</li><li>Dispatch lab work appropriately</li><li>Prepare claim forms for dental insurance</li><li>Arrange supporting documents for insurance claims</li><li>Sort and distribute incoming and outgoing post</li><li>Ensuring the reception and your working area is kept clean at all times.</li><li>Perform other related duties as required</li></ul>Key CompetenciesCommunication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.Education and Experience<ul><li>General education degree or high school diploma</li><li>Knowledge of dental terminology, procedures and diagnosis</li><li>Knowledge of computer and relevant software applications</li><li>Knowledge of general administrative and clerical procedures</li><li>Working knowledge of dental insurance</li></ul>Job Type: Full-timePay: AED1.00 - AED2.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li><li>Do you have experience working as Dental Lab Receptionist?</li></ul>

Dental Lab Receptionist

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