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Sheraton Jumeirah Beach Resort

<div>
 
 
 Company Description
 
 
 
 Our five-star beach resort, Sheraton Jumeirah Beach Resort, is Dubai's favorite beach haven. The resort offers superb relaxation and leisure facilities, set in the middle of 10,000 square meters of landscaped gardens shaded by palm trees. We feature 256 spacious rooms and suites with excellent views of the sea or The Walk. The resort provides access to Jumeirah Beach, is within walking distance to Dubai Marina, and offers several transportation options for getting around the city. Our guests can enjoy a variety of activities including water sports, Sandy Toes kids' club, Seafield Restaurant, and multiple sports facilities. Additionally, we offer complimentary Wi-Fi, excellent dining options, and a Sheraton Fitness center to ensure a convenient stay.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Guest Relations Agent located in Dubai. The Guest Relations Agent will be responsible for ensuring excellent customer service and guest satisfaction. Day-to-day tasks include welcoming and greeting guests, managing guest check-ins and check-outs, addressing guest inquiries and complaints, coordinating with other departments to meet guest needs, and performing receptionist duties efficiently.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Experience in Guest Relations and ensuring Customer Satisfaction
 </li>
 <li>
 Proficient in Receptionist Duties
 </li>
 <li>
 Positive attitude and professional demeanor
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Previous experience in the hospitality industry is a plus
 </li>
 <li>
 Fluency in English; knowledge of additional languages is an advantage
 </li>
 </ul>
</div>

Guest Relations Agent

Marriott International

<div>Additional Information 
Job Number25173007 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate to appropriate staff that there are guests that are waiting for an available room. Advise guest of any messages received for them and send to room if required. Accommodate requests for room changes when possible. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. Identify and explain room features to guests. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Arrange transportation for guests/visitors. Respond to all guest needs/requests. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak to guests and co-workers using clear, appropriate and professional language. Support all co-workers and treat them with dignity and respect. Partner with and assist others to promote an environment of teamwork and achieve common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move up and down a ladder. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

GRAND EXCELSIOR HOTEL DEIRA

Essential Functions:The Guest Service Agent will be able to check-in, check-out Guests and cashiering.Supportive Functions:Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers, bedding type, wholesale rates, location of rooms within Hotel&rsquo;s Towers, Safety and handicapped features, up-selling, knowing of Hotel facilities and surrounding Area.At Check-in:<ul><li>Listens attentively to Guest.</li><li>Pulls registration card.</li><li>Confirms guest&rsquo;s address and other information such as length of stay by asking questions of guest.</li><li>Verifies payment, obtains signature and confirms registration,</li><li>Uses up-selling techniques to obtain higher revenue.</li><li>Accepts cash for payment after obtaining identification from Guest, &ldquo;no posts&rdquo; the Account to ensure no outstanding balance.</li><li>Becomes familiar with names of V.I.P., complimentary, and pre-registered guests at the start of each shift by reviewing report provided by Front office Management.</li><li>Assists in pre-keying and pre-registering Guest Rooms.</li><li>Treats each guest as an individual.</li><li>Guest Service Agent selects a room within the specified room category.</li><li>Guest Service Agent handles special Guest requests such as Rollaway, Cribs, Bed boards etc....</li><li>Remains calm and pleasant when speaking with Guest; Guest is listened to attentively.</li><li>Informs appropriate department of complaint.</li><li>Informs F.O. Duty Manager of all complaints.</li><li>Knows any special programs/packages/discounts, (Uses the Shift Supervisor as a reference source).</li><li>Understands the various rates as applied to different room types and Packages.</li><li>Asks the Guest if any additional information can be provided. Confirms all the information outlined in the modified reservation Guest service agent knows and can properly recite the Hotel Layout, Location, Hours of operation and capacities of all outlets and function rooms.</li><li>Communicates correct information to the Guest relating to the Hotel departments, services, facilities, etc....</li><li>Secures answers for all Guest Questions.</li><li>Maintains an interest in Hotel events, promotions, Sales, etc....</li><li>Handles Emergency situations common in the local area such as floods, earthquakes, Fire, etc....</li><li>Handles or refers to the proper staff member in a situation involving a medical emergency.</li><li>Guest service agent is completely familiar with all room types (including Suites and the Components and location of each).</li><li>Knows the Rates of all room types for single, double occupancy, and rates at particular time of the year.</li><li>Answers questions about either the Guest Room or rates.</li><li>Guest Service Agent is able to professionally and smoothly referGuest to either the Operator or Concierge Desk for Messages,and if necessary the rationale of why Room numbers of Guestsare not give to callers.</li><li>Guest service agent verifies the Guest is indeed registered.</li><li>Guest service Agent makes every effort to assist the Guest.</li><li>Collects all information needed to determine how to solve the Guest&rsquo;s problem.</li><li>Suggests the Guest contacts you if other problems, concerns, arise during their stay at the Hotel.</li><li>Thanks the Guest for bringing the problem to your attention.</li></ul>Manage Cashing Out:<ul><li>Notifies Shift Supervisor of any problems during the balancing and cashing out procedures.</li><li>Check name and Room number with computer to compare information. Registered Guests only have safe box privilege.</li><li>Explains procedures of retrieving personal belongings from Safety Box. Only people with matching signatures can open box.</li><li>Gives Guest key to their safety deposit box.</li><li>Inform Guest of the charges for losing key.</li><li>Notes date/Time each Time Guest enters the Safety deposit Box.</li><li>G.S.A. balances the total debits and Credits posted during the Shift, counts and balances.</li><li>Includes both tapes with the final deposit in the deposit envelope along with moneys.</li><li>Handles Cash, Travel Vouchers.</li><li>Keeps two adding machine tapes to verify and check work.</li><li>Suggests the Guest contacts you if other problems, concerns, arise during their stay at the Hotel.</li><li>Thank the Guest for bringing the problem to your attention.</li><li>Cross checks Room found vacant on the Housekeeping daily reports.</li><li>Determine method of check-out and processed accordingly.</li></ul>Settle Accounts with Travel Voucher<ul><li>Travel Voucher is to be collected at Registration and then processed at check-out.</li><li>G.S.A. confirms both the Guest&rsquo;s account to be credited and the Guest&rsquo;s Account to be debited approve of the transfer. (Charges from one Guest account to another) Transfers the charges quickly and efficiently upon the approval of both parties noted above. Direct any Guest questions in reference to the policy and procedures of transferring Guest charges to the G.S.A. management.</li><li>G.S.A. counts cash received from the Guest in view of the Guest.</li><li>Leave Guest&rsquo;s cash visible while obtaining cash from Drawer.</li><li>Count change back to the Guest, Coins first, then bills.</li><li>Hand Guest money does not place on Counter.</li><li>Answer Guest questions and concerns with the exchange process and various forms of currency.</li></ul>Settle Guest Accounts:<ul><li>G.S.A. verifies all accounts to be billed have been previously approved by the Credit Manager.</li><li>Verify address to where bill is to be mailed.</li><li>Adhere to the Hotel Credit Policy and settlement procedures when accepting from of payment from the Guest.</li><li>Verify the validity of the Credit Card, vouchers, etc... when accepting form of payment.</li><li>Issue copy of account to review, and if the account is in order and there are no recent or late charges, the bill is totaled and Guest charged.</li><li>Issues a copy of the bill as a receipt.</li><li>Ensures Guest Room Key/Card is returned.</li><li>Makes sure Room is vacant.</li></ul>Settle accounts with Credit Cards:<ul><li>The G.S.A. checks to see the amount shown on the Credit Card Voucher equals the Total amount posted to the Folio.</li><li>Uses Correct Credit Card Voucher and imprint Machine.</li><li>Validates the expiration date and ownership of the card.</li><li>Gives Guest the voucher to sign and issue the customer copy of the voucher as a receipt.</li></ul>Understand Emergency Procedures:The G.S.A. understands and is comfortable with the role she/he plays during a Hotel Emergency in conjunction with other staff members:&middot; Acts quickly when seeing suspicious actions of Guests or employees by contacting the Security department to investigate.&middot; Views a disturbance in the Lobby and deals with situation calmly and professionally.Recites the prepared response given to the Hotel Guests, if the fire alarm is activated, and also knows location of fire safety equipmentJob Type: Full-time

Guest Service Agent

Adagio Aparthotel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Guest Service Agent 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing:<ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English</li><li>
additional languages are a plus</li></ul> 

Additional Information 
Diversity &amp; Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. 
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.</div>

<div>Additional Information 
Job Number25173889 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Ambassador (Bellman)

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

<div>Additional Information 
Job Number25166857 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.
Unsere exklusiven Bulgari Hotels &amp; Resorts wurden in Zusammenarbeit mit dem Juwelier und Luxusproduktdesigner Bulgari entwickelt und befinden sich in den wichtigsten kosmopolitischen Metropolen und an luxuri&ouml;sen Resort-Reisezielen. Treten Sie unserem Team bei und leisten Sie einen Beitrag, um G&auml;sten spannende Erlebnisse mit dem zeitlosen Glamour und dem Erbe der Marke Bulgari zu erm&ouml;glichen. Bei Bulgari Hotels &amp; Resorts werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angeh&ouml;ren und das Beste aus sich herausholen.</div></div>

Agent-Guest Services

Explore 945+ Guest relations agent in Dubai this November. Find roles across top companies and apply now to boost your career.

945 guest relations agent jobs IN Dubai

Guest Relations Agent

Guest Relations Agent

Guest Service Agent

Guest Service Agent

Welcome Ambassador (Bellman)

Customer Services Representative

Agent-Guest Services