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guest relations agent

Raffles

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles The Palm
Opened in 2021 on the western crescent of Palm Jumeirah, the world&rsquo;s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles The Palm as we currently looking for Guest Relations Officer. Reporting to the Guest Relations Supervisor / Guest Experience Manager. The Raffles Guest Relations Officer is not defined by the tasks they perform, but by what they make possible for every guest they serve. This is a role of presence, not just procedure. The Guest Relations Officer is the architect of the individual guest journey: the single point of continuity from the moment a reservation is made to the moment a guest steps into the world again, and the reason they return.
At Raffles, the Guest Relations Officer is proactive, personal, and fully accountable for the arc of that stay. As Guest Relations Officer their presence is felt rather than seen: available, responsive, and ready to step in whenever a guest needs them.
Key Responsibilities
Knowledge<ul><li>
Hold thorough, practised knowledge of all Guest Relations Service SOPs; not as rules to follow, but as a foundation from which to deliver with confidence and consistency.</li><li>
Remain fully current on Raffles Brand Standards, LQA criteria, Forbes Travel Guide standards, and the expectations that define five-star service globally.</li><li>
Maintain working proficiency across all platforms used to capture, action, and track the guest journey.</li><li>
Demonstrate accurate knowledge of all room categories, suite configurations, F&amp;B offerings, in-house experiences, and property-wide facilities.</li><li>
Stay continuously informed on arriving guests: their profiles, histories, preferences, special occasions, and any intelligence gathered across all touchpoints.</li><li>
Remain current on local culture, seasonal events, and the area&rsquo;s social landscape to serve as a credible and genuine resource for guests.</li></ul> 
The 360&deg; Guest Journey<ul><li>
Internalise and embody the Raffles brand personality in every interaction: Charming, Graceful, Thoughtful, and Welcoming.</li><li>
Consistently execute the Top 5 Service Excellence pillars in every guest encounter: Look, Smile, Talk, Listen, and Thank.</li><li>
Operate as the orchestrator of the guest journey; the conductor who ensures every department plays its part at precisely the right moment.</li><li>
Own the guest relationship from pre-arrival to post-departure, not as a series of handoffs, but as a single, unbroken arc of care.</li><li>
Initiate meaningful pre-arrival contact: review profiles with intent, anticipate what has not yet been asked for, and personalise every element of the arrival before the guest lands.</li><li>
Conduct in-room check-ins and room orientations with warmth and genuine curiosity; reading each guest to determine the level of engagement they seek.</li><li>
Correspond with guests via appropriate channels &ndash; written, digital, verbal &ndash; always in the Raffles tone: considered, elegant, and never transactional.</li><li>
Anticipate needs before they are expressed. A pattern observed becomes a gesture before departure.</li><li>
Be proactively present: visible, attuned, and ready throughout the entire stay.</li><li>
Manage all guest requests with full personal accountability; coordinating across departments, tracking to completion, and following up without being asked.</li><li>
Handle complaints and service failures with ownership and composure: acknowledge, recover, and follow through until the guest's trust is fully restored.</li><li>
Inspect arrival and occupied rooms through a Guest Relations Officer's perspective.</li><li>
Execute Raffles Rituals and special occasion set-ups with precision, creativity, and genuine care for the detail.</li><li>
Offer packing and unpacking service with the discretion and attentiveness that transforms a practical task into a considered experience.</li><li>
Monitor DND and OOO rooms with diligence, acting on welfare concerns immediately and in full accordance with SOP.</li><li>
Maintain impeccable Guest Relations notes: recording preferences, observations, and interactions in a way that serves the next encounter as richly as the current one.</li><li>
Practise genuine, knowledgeable upselling; recommending experiences, dining, and services because they are right for this guest, not to meet a metric.</li><li>
Collaborate daily with Housekeeping, Private Dining, Front Office, Engineering, Concierge, and all relevant departments; communicating with clarity, respect, and shared ownership of the guest outcome.</li><li>
Embody the 'We Are All Butlers' philosophy: treat every colleague as a contributor to the guest journey, and every interaction &ndash; internal or external &ndash; as a reflection of the Raffles standard.</li><li>
Attend shift briefings, department meetings, and training sessions with active engagement.</li><li>
Contribute to the team's culture through reliability, discretion, and a consistent willingness to support colleagues.</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Guest Journey Ownership, Empathy &amp; Anticipation, Emotional Intelligence, Personalisation, Cultural Sensitivity, Service Recovery, Attention to Detail, Multitasking, Strong Interpersonal Skills</li><li>
Commercial awareness. Multi-cultural fluency across international guest profiles.</li><li>
Neat, polished appearance. Articulate. Good posture. A presence that is both warm and composed.</li></ul>
EXPERIENCE &amp; QUALIFICATIONS<ul><li>
Minimum 2 years of experience in a guest-facing role in a luxury or ultra-luxury hotel environment.</li><li>
University degree, preferably in Hospitality Management, Tourism, or a related field.</li><li>
Proficiency in English is essential; knowledge of other languages is a plus.</li><li>
Familiarity with Forbes or LQA standards preferred.</li><li>
Knowledge of Opera PMS.</li><li>
Flexible availability including nights, weekends, and holidays</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li></ul>
AND ABOVE ALL<ul><li>
Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li></ul> 
Additional Information 
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: 
We celebrate our differences. We support each other and we always stand together.
Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: 
We build trust through mutual respect and being authentic. 
Diversity &amp; Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. 
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</div>

Guest Relations Officer

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Reservations Agent

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>1-2 years of experience in holiday homes / short-term rentals in Dubai is a plus</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li><li>UAE Drivers License is a plus</li><li>Multi-lingual is a plus</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>Work Location: In person

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Blaura Wellness and Fitness Center LLC

Job SummaryWe are seeking an elegant, highly professional, and service-oriented Luxury Wellness Receptionist to become the first point of contact for our guests. The ideal candidate has previous experience in luxury wellness centers, 5-star hotels, premium spas, or hospitality environments and is passionate about delivering exceptional guest experiences.You will welcome clients with warmth and professionalism, manage appointments, coordinate daily operations, and ensure every guest receives a seamless and personalized experience. The ability to communicate confidently with VIP clients, including Arabic-speaking ladies, is highly valued.Key Responsibilities<ul><li>Welcome and assist clients with exceptional hospitality and professionalism.</li><li>Manage daily appointments, bookings, and treatment schedules using the booking system.</li><li>Handle incoming phone calls, WhatsApp inquiries, emails, and walk-in guests promptly.</li><li>Coordinate with therapists and wellness practitioners to ensure smooth daily operations.</li><li>Build strong relationships with clients by providing personalized and attentive service.</li><li>Maintain accurate client records while ensuring confidentiality.</li><li>Process payments, issue invoices, and reconcile daily transactions.</li><li>Promote wellness programs, memberships, retail products, and special offers.</li><li>Ensure the reception, lounge, and guest areas are maintained to luxury hospitality standards.</li><li>Handle VIP guests with discretion, professionalism, and cultural sensitivity.</li><li>Support Arabic ladies and international clients with a welcoming and respectful guest experience.</li><li>Resolve guest concerns efficiently while maintaining a positive brand image.</li><li>Assist with administrative tasks and daily operational reports as required.</li></ul>Requirements<ul><li>Minimum 2 years of experience as a Receptionist, Guest Relations Executive, Front Office Executive, or Customer Service Representative in:</li><li>Luxury Wellness Centers</li><li>Premium Spas</li><li>5-Star Hotels</li><li>High-End Medical or Aesthetic Clinics</li><li>Luxury Hospitality</li><li>Excellent verbal and written communication skills.</li><li>Professional grooming and polished appearance.</li><li>Strong interpersonal and customer service skills.</li><li>Proficient in Microsoft Office and appointment booking/POS systems.</li><li>Ability to multitask in a fast-paced luxury environment.</li><li>Strong organizational and administrative skills.</li><li>Flexible to work shifts, weekends, and public holidays.</li></ul>Preferred Qualifications<ul><li>Experience serving VIP clients, high-net-worth individuals, and international guests.</li><li>Previous experience handling Arabic clientele with cultural awareness and professionalism.</li><li>Multilingual candidates are highly preferred.</li></ul>Preferred Languages<ul><li>English (Required)</li><li>Arabic (Highly Preferred)</li><li>Russian</li><li>French</li><li>Mandarin</li><li>Hindi or Urdu</li><li>Tagalog</li><li>Any additional language is an advantage.</li></ul>What We Look For<ul><li>Exceptional emotional intelligence and professionalism.</li><li>Luxury hospitality mindset with attention to detail.</li><li>Excellent etiquette and presentation.</li><li>Warm, confident, and welcoming personality.</li><li>Ability to anticipate guests' needs before they ask.</li><li>Strong problem-solving skills and ability to remain calm under pressure.</li><li>Passion for health, beauty, wellness, and delivering world-class guest experiences.</li></ul>Work Location: In person

Luxury Wellness Receptionist- Women Only

Hastenway Shipping llc

&quot;We are seeking a high-caliber Pricing Manager to serve as the commercial heartbeat of our logistics operations. In this role, you won't just be managing numbers; you will be the chief architect of our competitive edge. By bridging the gap between global procurement and local sales, you will define the strategies that capture market share, optimize our margins, and ensure our firm remains the preferred choice in a volatile global supply chain.&quot;### Core Responsibilities1. Strategic Pricing &amp; Margin Management<ul><li>Pricing Strategy: Develop and implement data-driven pricing models that align with company growth objectives and market trends.</li><li>Profitability Analysis: Monitor gross margins and implement &quot;price-to-win&quot; strategies while ensuring internal financial benchmarks are met.</li><li>Tender Management: Oversee large-scale RFQ (Request for Quote) processes for key accounts, ensuring timely and competitive submissions.</li></ul>2. Procurement &amp; Vendor Relations<ul><li>Agent &amp; Carrier Negotiation: Build and maintain high-level relationships with shipping lines, airlines, and overseas agents to secure preferential &quot;buying&quot; rates.</li><li>Capacity Planning: Forecast volume requirements to negotiate long-term contracts and blocked space agreements (BSAs).</li></ul>3. Team Leadership &amp; Oversight<ul><li>Team Management: Supervise Pricing Coordinators and Analysts, providing guidance on complex quotations and dispute resolutions.</li><li>Process Improvement: Streamline the workflow between the pricing department, sales, and operations to reduce quote turnaround time.</li><li>System Integrity: Oversee the accuracy of rate databases in Ipack, Excel, or other ERP systems.</li></ul>4. Market Intelligence<ul><li>Market Monitoring: Stay updated on GRI (General Rate Increases), peak season surcharges, and fuel fluctuations (BAF/CAF) to advise the sales team and management.</li><li>Competitor Analysis: Regularly benchmark our rates against competitors to identify gaps and opportunities.</li></ul>### Qualifications &amp; Skills<ul><li>Experience: 8+ years in logistics pricing, procurement, or commercial management.</li><li>Analytical Expertise: Advanced proficiency in data analysis and financial modeling.</li><li>Negotiation: Proven track record of negotiating with global carriers and vendors.</li><li>Software Proficiency: Expert level in Microsoft Excel (Vlookups, Pivot Tables, Macros) and logistics ERPs (e.g., Ipack, CargoWise).</li><li>Leadership: Strong ability to mentor a team and manage high-pressure deadlines.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED10,000.00 per monthWork Location: In person

Pricing Manager Freight Forwarding

Marriott International

<div>Additional Information 
Job Number26085128 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Thowima Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
يعد العالم مكانًا كبيرًا، وتوفر شقق ماريوت التنفيذية سكنًا مؤقتًا يشبه المنزل في أكبر وأفضل المدن للسفر التجاري في جميع أنحاء أوروبا وآسيا وأمريكا اللاتينية وأفريقيا والشرق الأوسط. انضم إلى فريق شقق ماريوت التنفيذية وساعد ضيوفنا على التكيف مع مكان جديد والشعور بالراحة والرعاية أثناء العيش بعيدًا عن المنزل. عند الانضمام إلى شقق ماريوت التنفيذية، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.</div></div>

Mgr-Front Desk

<div>Additional Information 
Job Number26079869 
Job CategoryLoss Prevention &amp; Security 
LocationAl Thowima Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Criminal Justice or related major; no experience required.</li></ul>
CORE WORK ACTIVITIES
Supporting Security/Loss Prevention Operations
<ul><li>Assists in the development and implementation of emergency procedures.</li></ul>
<ul><li>Assists in identifying ways to continually improve departmental performance.</li></ul>
<ul><li>Complies with policies on proper investigative procedures for loss of property assets.</li></ul>
<ul><li>Maintains proper documentation of property patrols.</li></ul>
<ul><li>Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Implements action plans to monitor and control risk.</li></ul>
<ul><li>Reports any procedure violations to the appropriate management.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
Assisting in Leading Security/Loss Prevention Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Assists in establishing guidelines and training so employees understand expectations and parameters.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.</li></ul>
<ul><li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Helps employees and guests obtain necessary medical attention on a timely basis.</li></ul>
<ul><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Meets quality standards and customer expectations on a daily basis.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
Conducting Human Resources Activities
<ul><li>Assists in the management of claims by ensuring proper procedures are followed and documented.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.</li></ul>
<ul><li>Administers property policies fairly and consistently.</li></ul>
<ul><li>Certifies security staff in first aid and CPR.</li></ul>
<ul><li>Trains security staff to effectively monitor and protect property assets.</li></ul>
<ul><li>Trains staff on proper patrol procedures.</li></ul>
Additional Responsibilities
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
يعد العالم مكانًا كبيرًا، وتوفر شقق ماريوت التنفيذية سكنًا مؤقتًا يشبه المنزل في أكبر وأفضل المدن للسفر التجاري في جميع أنحاء أوروبا وآسيا وأمريكا اللاتينية وأفريقيا والشرق الأوسط. انضم إلى فريق شقق ماريوت التنفيذية وساعد ضيوفنا على التكيف مع مكان جديد والشعور بالراحة والرعاية أثناء العيش بعيدًا عن المنزل. عند الانضمام إلى شقق ماريوت التنفيذية، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.</div></div>

AsstDir/Mgr-Loss Prevention

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