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call center representative Jobs in Sharjah

call center representative

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customer service call center agent Jobs in Sharjah

customer service call center agent

patient service representative

Ebn Hayan Health Care

About Us: EBN HAYAN Medical Center is a well-established and trusted healthcare provider located in the heart of Sharjah. We are committed to delivering high-quality, patient-centered medical care. Our facility is equipped with modern medical technologies and staffed by a team of experienced professionals.Job Description:Ebn Hayan Healthcare is seeking a qualified and customer-oriented Call Center Agent to join our healthcare team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting patients with inquiries, and providing exceptional service that reflects our commitment to quality healthcare. Candidates should have at least a high school diploma a bachelor&rsquo;s degree is a plus, 1-2 years of experience in a call center or customer service role preferably in the healthcare sector and possess excellent communication and interpersonal skills. Proficiency in computer use and familiarity with healthcare or CRM systems are highly desirable. Fluency in English and Arabic is preferred, and flexibility to work in shifts, including weekends or holidays, is required. The successful candidate will be empathetic, detail oriented, and capable of working under pressure in a fast-paced environment.Responsibilities include:&middot; Taking customer calls and providing accurate, satisfactory answers to inquiries and concerns&middot; De-escalating situations involving dissatisfied patients and offering patient, supportive assistance&middot; Calling clients to inform them about new services, updates, or healthcare policies&middot; Guiding callers through troubleshooting, website navigation, or service usage&middot; Reviewing patient accounts and providing updates on billing, insurance, appointments, and more&middot; Collaborating with colleagues to improve the overall patient experience&middot; Assisting in the training of new team members on service standards and policiesLanguage: Fluent in Arabic and English Job Type: Full-time

Call Center Agent

NMC Health plc

<div><div><div><div><div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div></div></div></div></div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div>Highschool/College Diploma - Any discipline or related fields.</div>

Patient Admin Executive - UAEN (SHJ, Al Nahda Location)

<div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div>College Diploma - Any discipline or related fields.</div>

Patient Admin Executive - UAE National

Patient Admin Executive - Sharjah (Safari Mall Clinic)

Ebn Hayan Royal Medical Center

Job Description: We are seeking an experienced and customer-focused Healthcare Call Center Agent to join our team. The ideal candidate must have a strong background in the UAE healthcare industry and the ability to communicate fluently in both English and Arabic. This role requires excellent communication skills, professionalism, and the ability to handle patient queries efficiently.Key Responsibilities:<ul><li>Handle incoming calls and provide accurate information regarding services, appointments, and general inquiries.</li><li>Schedule, reschedule, and confirm patient appointments using the clinic system.</li><li>Coordinate with doctors, nurses, and other departments to ensure smooth patient service.</li><li>Verify insurance coverage and guide patients on requirements when applicable.</li><li>Manage patient complaints professionally and escalate issues as needed.</li><li>Maintain accurate records of interactions and follow established call center protocols.</li><li>Ensure high levels of customer satisfaction through polite and effective communication.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in the UAE healthcare industry (mandatory).</li><li>Fluent in English and Arabic both verbal and written.</li><li>Strong knowledge of medical terminology, insurance procedures, and appointment workflows.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Ability to work under pressure and handle high call volumes.</li><li>Proficiency in healthcare software systems is an advantage.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Healthcare Call Center Agent

Pet Doctor Center

We are seeking a friendly, organized, and customer-oriented Veterinary Receptionist to join our team . As a Veterinary Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support in a fast-paced veterinary clinic or hospital environment. Your role will involve greeting clients, scheduling appointments, managing phone calls, handling financial transactions, and maintaining accurate records. The ideal candidate should possess excellent communication skills, strong organizational abilities, and a genuine passion for providing a positive experience for both clients and their pets.Responsibilities:Welcome and greet clients and visitors in a friendly and professional manner, ensuring a positive and welcoming atmosphere in the clinic or hospital.Answer incoming phone calls promptly and efficiently, addressing client inquiries, scheduling appointments, and providing information about services and procedures.Manage appointment scheduling, ensuring proper coordination of veterinarians' schedules and client preferences, optimizing the flow of appointments, and minimizing wait times.Collect and record accurate client and patient information, including personal details, medical history, and insurance information, maintaining confidentiality and privacy at all times.Assist with the check-in and check-out process for clients and their pets, ensuring accurate completion of necessary paperwork and updating records accordingly.Process financial transactions, including fee collection, insurance claims, and billing, ensuring accuracy and adherence to clinic policies and procedures.Maintain an organized and efficient front desk area, including managing patient files, medical records, and administrative documents.Communicate effectively with veterinary staff, ensuring smooth coordination and flow of information between reception and clinical areas.Provide general information and guidance to clients regarding clinic services, procedures, and requirements, demonstrating excellent knowledge and professionalism.Handle client concerns and complaints in a calm and empathetic manner, seeking appropriate solutions and escalating issues as necessary.Assist with inventory management, including ordering and stocking office and clinic supplies, ensuring availability of necessary resources.Coordinate with external service providers, such as laboratories and suppliers, to facilitate smooth operations and timely delivery of services.Maintain cleanliness and tidiness of the reception area, waiting room, and other public areas, ensuring a clean and comfortable environment for clients and their pets.Stay updated on veterinary industry trends, services, and products, and actively participate in training and development opportunities to enhance knowledge and skills.Qualifications:High school diploma or equivalent qualification required; additional certifications or courses in office administration or customer service is advantageous.Proven experience as a Receptionist or Customer Service Representative, preferably in a veterinary clinic, healthcare setting, or related field.Excellent communication skills, both verbal and written, with the ability to interact professionally and compassionately with clients and colleagues.Strong organizational abilities, including appointment scheduling, record-keeping, and multitasking in a fast-paced environment.Proficient computer skills, including working knowledge of electronic medical record (EMR) systems, scheduling software, and MS Office applications.Ability to handle financial transactions accurately, including fee collection, insurance claims, and billing procedures.Empathy and patience in dealing with clients and their pets, particularly in sensitive or stressful situations.Attention to detail and commitment to maintaining accurate and confidential client records and administrative documents.Professional demeanor and appearance, with excellent customer service and interpersonal skills.Ability to work effectively as part of a team, collaborating with veterinary staff and other receptionists.Fluency in English is required; knowledge of Arabic is advantageous.Must be eligible to work in the UAE.Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Receptionist

GULF CAR AUCTION LLC

Urgent Hiring &ndash; Customer Service Representative (Malayalam &amp; English Speaking)Location: Sharjah Job Type: Full-TimeJob Summary: We are urgently seeking a dedicated and customer-focused Customer Service Representative who can communicate fluently in Malayalam and English. The ideal candidate will support customers, manage inquiries, and ensure excellent service delivery.Key Responsibilities:<ul><li>Manage customer calls, messages, and inquiries promptly and professionally.</li><li>Provide accurate information about products and services.</li><li>Assist in resolving customer concerns and follow up when needed.</li><li>Maintain proper documentation of interactions and support activities.</li><li>Collaborate with internal teams to enhance customer experience.</li><li>Ensure all tasks are completed in line with company service standards.</li></ul>Requirements:<ul><li>Fluency in Malayalam and English (spoken and written).</li><li>Strong communication and problem-solving skills.</li><li>Previous customer service experience is an advantage.</li><li>Good computer skills and ability to learn new systems.</li><li>Positive attitude and ability to work in a dynamic environment.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Training and growth opportunities.</li></ul>How to Apply: Interested candidates may send their CV to: hr-assistant@gulfcarauction.com Please use the subject line: &ldquo;Customer Service Representative &ndash; Urgent Hiring&rdquo;Via Watsup (0501410828)Job Type: Full-timePay: From AED2,500.00 per month

Customer Service Representative

Explore 307+ Patient service representative in Sharjah this December. Find roles across top companies and apply now to boost your career.