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customer service representative Jobs in Dubai

customer service representative

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human resources coordinator

patient services coordinator

GHID

The Patient Coordinator cum Admin Assistant will be responsible for ensuring seamless patient engagement and coordination in our telehealth platform. They will serve as a key point of contact between patients and healthcare providers, ensuring that patients receive the care they need efficiently and with high levels of satisfaction. The ideal candidate will be organized, empathetic, and able to manage multiple tasks related to patient care and communication.Key Responsibilities:<ul><li>Patient Communication:</li><li>Serve as the primary point of contact for patients accessing telehealth services.</li><li>Assist patients in scheduling, rescheduling, or cancelling telehealth appointments.</li><li>Answer patient inquiries regarding telehealth services, appointments, and follow-up procedures.</li><li>Provide patients with pre-appointment instructions, such as technology setup or information about the telehealth platform.</li><li>Coordination and Documentation:</li><li>Coordinate with healthcare providers (physicians, nurses, therapists, etc.) to ensure smooth appointment scheduling.</li><li>Ensure patient records are up-to-date and accurately maintained in the telehealth system.</li><li>Assist with the preparation and distribution of necessary documentation for patient visits, including medical records and follow-up instructions.</li><li>Track patient progress and follow up with both patients and providers to ensure timely and appropriate care.</li><li>Support and Troubleshooting:</li><li>Provide basic technical support to patients who need assistance using the telehealth platform.</li><li>Troubleshoot any issues that patients may encounter during the telehealth visit (e.g., connectivity issues).</li><li>Patient Satisfaction and Feedback:</li><li>Gather and assess patient feedback to continuously improve patient experience.</li><li>Proactively follow up with patients post-consultation to ensure satisfaction and address any concerns or additional needs.</li><li>Patient Education:</li><li>Provide patients with relevant health education materials based on the consultation or healthcare provider's recommendations.</li><li>Assist patients with navigating additional services such as prescription refills, referrals, and lab results.</li><li>Compliance and Confidentiality:</li><li>Ensure compliance with all telehealth protocols and patient confidentiality policies (HIPAA or other relevant regulations).</li><li>Maintain awareness of healthcare regulations and best practices in telehealth.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in healthcare administration, nursing, or a related field preferred.</li><li>Experience:</li><li>2+ years of experience in a healthcare setting, patient coordination, or healthcare customer service.</li><li>Familiarity with telehealth platforms and electronic medical records (EMR) systems is a plus.</li><li>Skills:</li><li>Strong organizational and multitasking skills.</li><li>Excellent verbal and written communication abilities.</li><li>Proficiency in using digital communication tools, including video conferencing platforms.</li><li>Empathy and a patient-focused mindset.</li><li>Problem-solving skills and the ability to troubleshoot basic technical issues.</li></ul>We are shortlisting for candidates from Philippines. Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Patient Coordinator

Best Doc Home Healthcare

Salary: AED 2,500 &ndash; 3,500Job Description: Best DOC Home Healthcare is hiring 2 Patient Relationship Coordinators to support our growing team. The role involves coordinating patient care, ensuring smooth communication, and working closely with the operations team to deliver high-quality healthcare services at home.Responsibilities:<ul><li>Manage patient inquiries and coordinate bookings via phone, WhatsApp, and email.</li><li>Organize caregiver schedules and keep accurate records.</li><li>Ensure smooth task management and follow-up on pending actions.</li><li>Work collaboratively with the rest of the team to ensure seamless service delivery.</li><li>Provide excellent customer service in both Arabic and English.</li></ul>Requirements:<ul><li>Proficiency in Arabic and English (spoken &amp; written).</li><li>Strong memory, organizational skills, and task management abilities.</li><li>Team player with good interpersonal skills.</li><li>Previous experience in healthcare, customer service, or administration preferred.</li><li>Ability to work in a fast-paced environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>Healthcare: 1 year (Preferred)</li><li>coordinator or similar role?: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Coordinator

Labib Dental Center

Patient Relations:<ul><li>Greet and assist patients with professionalism and empathy.</li><li>Guide patients through appointments, procedures, and services.</li><li>Handle inquiries, complaints, and feedback, ensuring timely resolution.</li><li>Maintain patient records and ensure confidentiality.</li><li>Coordinate with internal departments to improve patient experience.</li></ul>Marketing &amp; Media:<ul><li>Capture high-quality photos and videos of events, facilities, and services.</li><li>Create engaging content for social media platforms (Instagram, Facebook, TikTok, etc.).</li><li>Manage daily posting, community engagement, and online reputation.</li><li>Edit videos for promotional campaigns and patient education.</li><li>Collaborate with management to execute marketing strategies and campaigns.</li><li>Monitor analytics and report on marketing performance.</li></ul>Job Type: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;Language:<ul><li>arabic (Preferred)</li><li>english (Preferred)</li></ul>

Patient relations & Marketing officer

Beverly Hills Specialist Hospital

About UsBella Roma Specialty Hospital is a premier healthcare facility specializing in advanced plastic surgery, cosmetic dermatology, and wellness services. We pride ourselves on providing exceptional medical care, patient safety, and outstanding customer experience.Position OverviewWe are seeking a dedicated and patient-focused Social Media Patient Relations Officer to manage and respond to all patient inquiries received through our social media platforms (Instagram, Facebook, WhatsApp Business, etc.). The ideal candidate will be the first point of contact for potential patients online, ensuring timely, professional, and compassionate communication that builds trust and converts inquiries into consultations or bookings.Key Responsibilities<ul><li>Respond promptly and professionally to patient inquiries, comments, and direct messages on all social media platforms.</li><li>Provide accurate information about hospital services, doctors, and treatments while maintaining compliance with hospital guidelines.</li><li>Coordinate with the Patient Relations and Marketing teams to ensure leads are followed up and converted into appointments.</li><li>Keep a daily record of all inquiries, follow-ups, and patient interactions.</li><li>Escalate complex medical inquiries to the appropriate department or physician.</li><li>Support social media engagement by fostering a positive and caring online community.</li><li>Ensure a consistent and empathetic brand voice across all communications.</li><li>Work with the Marketing team to provide insights into common patient questions and suggest content improvements.</li></ul>Requirements<ul><li>Previous experience in patient relations, customer service, or social media management (healthcare experience is an advantage).</li><li>Strong written and verbal communication skills in English and Arabic (additional languages are a plus).</li><li>Familiarity with social media platforms (Instagram, Facebook, WhatsApp, TikTok).</li><li>Patient-centric attitude with excellent interpersonal skills.</li><li>Ability to multitask and handle inquiries in a fast-paced environment.</li><li>Basic knowledge of healthcare services and confidentiality practices.</li><li>Diploma or Bachelor&rsquo;s degree in Communications, Marketing, Healthcare Administration, or related field preferred.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Social Media Patient Relations Officer: 3 years (Preferred)</li><li>healthcare: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Social Media Patient Relations Officer

Kayla Medical & Aesthhetic Centre

We are looking to hire a medical receptionist with excellent organizational and administrative skills. Medical receptionists are expected to be compassionate and discrete with superb time management and record-keeping skills.To ensure success, medical receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.Medical Receptionist Responsibilities:<ul><li>Greet and attend to patients in person and over the phone.</li><li>Professionally assist doctors, staff, visitors, and patients.</li><li>Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.</li><li>Answer all phone calls in a professional and courteous manner.</li><li>Perform all duties within HIPAA regulations.</li><li>Maintain confidentiality of all doctor, staff, and patient information.</li><li>Schedule appointments between doctors and patients.</li><li>Liaise between medical departments with discretion and professionalism</li><li>Adhere to policy and procedures during all activates.</li><li>Assist with admissions/treatment as per agreed protocols.</li><li>Ensure that stock levels are adequate and orders are made timeously.</li><li>Communicate medical results to patients under clinical supervision.</li><li>Complete accurate documentation of patient visits.</li></ul>Medical Receptionist Requirements:<ul><li>Bachelors degree (advantageous).</li><li>Administration certification (essential).</li><li>2 years of experience at a healthcare facility in a medical receptionist role (essential).</li><li>Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly advantageous).</li><li>Innovative thinker with strong conceptual and problem-solving skills.</li><li>Meticulous attention to detail with the ability to multi-task.</li><li>Strong organizational, administrative, and planning skills.</li><li>Ability to work under pressure and react effectively to emergency situations.</li><li>Ability to use discretion while working with sensitive information.</li><li>Excellent documentation, communication, and IT skills.</li><li>Passionate about healthcare excellence.</li></ul>Job Type: Full-timeExperience:<ul><li>medical field : 1 year (Required)</li></ul>Language:<ul><li>Hindi and English (Required)</li></ul>

Female medical receptionist

Trusted Doctors

Job description:Responsibilities:<ul><li>Manage patient interactions and inquiries with care and professionalism.</li><li>Build and maintain relationships with healthcare teams, labs, and support facilities.</li><li>Handle administrative tasks, including maintaining patient records, managing accounts, and preparing reports.</li><li>Ensure smooth communication between patients, families, and medical teams.</li><li>Monitor inventory and logistics to ensure adequate supplies.</li><li>Perform clerical duties, such as handling correspondence and organizing documents.</li></ul>Desired Candidate Profile:<ul><li>Bachelor&rsquo;s degree with at least 2 years of experience in customer care, customer service, or front-office roles in healthcare.</li><li>Excellent communication and interpersonal skills.</li><li>Customer-focused, service-oriented, and with a professional demeanor.</li><li>Strong telephone etiquette and multitasking abilities.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Tele sales: 2 years (Required)</li><li>Healthcare/Hospital: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthExperience:<ul><li>Telesales/customer service: 2 years (Required)</li></ul>

Telesales Executive

GluCare

<div>Location: Grove Mall, Al Barsha 2, Dubai, UAE
About GluCare
GluCare Integrated Diabetes Center is a tech-driven, patient-centric healthcare provider revolutionizing diabetes and chronic disease management. Our approach integrates digital health, AI-driven care, and personalized treatment plans, ensuring an exceptional patient experience. To support our commitment to excellence in patient care, we are looking for a Patient Affairs Specialist to manage front-desk operations, enhance patient interactions, support CRM management, and streamline administrative processes.
Job Summary
The Logistics Coordinator will be responsible for overseeing the smooth operation of supplies, vendor coordination, and basic facility management tasks to support patient care and clinic operations. This role plays a key part in ensuring a well-maintained environment aligned with GluCare&rsquo;s integrated care model. In addition, the coordinator will assist in events, service logistics, and operational readiness while ensuring flexibility in working hours and responsiveness during urgent situations.
Key Responsibilities
Logistics Responsibilities<ul>
<li>Monitor and manage inventory levels across clinical, caf&eacute;, and administrative areas; request and track restocking of supplies and consumables as needed.</li>
<li>Receive, unpack, verify, and properly store incoming supplies and shipments.</li>
<li>Maintain organized records of supply usage, purchase requests, and delivery documentation.</li>
<li>Coordinate with vendors for routine and ad-hoc service requirements, ensuring timely delivery and quality of goods or services.</li>
<li>Ensure on-site presence during maintenance visits, service work, or installations to oversee completion and communicate issues to relevant teams.</li>
<li>Provide coverage for logistics operations during absences or emergency situations to ensure continuity.</li>
<li>Support internal events, workshops, or wellness sessions with logistical arrangements and material setup.</li>
<li>Liaise with emergency services or contractors when facility-related incidents arise, demonstrating an understanding of basic facility and building management protocols.</li>
Follow and support all clinic policies on infection control, safety standards, and operational protocols. 
<li>
</li></ul>Facilities &amp; Operational Support<ul>
<li>Assist with minor facility coordination, including reporting maintenance needs and following up on work orders.</li>
<li>Work collaboratively with housekeeping, IT, and administrative teams to ensure operational efficiency across departments.</li>
<li>Support the delivery and setup of medical or non-medical equipment as needed.</li>
<li>Maintain cleanliness and order within storage and logistics areas.</li>
</ul>Understand, follow and support clinic&rsquo;s infection control programs
Requirements<ul><li>
High school diploma or equivalent; barista training or certification is a plus.</li><li>
1&ndash;2 years of experience as a barista or in a hospitality role, preferably in healthcare, or wellness.</li></ul><ul>
<li>Knowledge of food safety, cleanliness, and hygiene standards.</li>
<li>Experience in logistics, inventory, or administrative coordination is a plus.</li>
<li>Ability to prepare a range of beverages, including diabetic-friendly and wellness-focused drinks.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Friendly, patient-focused attitude with attention to detail.</li>
<li>Basic understanding of dietary needs for people with diabetes is a plus.</li>
<li>Fluency in English; knowledge of Arabic is an advantage.</li>
</ul>Additional Requirements<ul>
<li>Must be flexible with working hours and shift rotations, including occasional weekends or extended hours based on clinic needs.</li>
<li>Able to multitask, prioritize duties, and respond promptly to urgent logistical matters.</li>
<li>Demonstrates initiative, reliability, and a service-oriented mindset in a dynamic healthcare environment.</li></ul></div>

Barista/Logistics Coordinator

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