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people operations specialist

SERENAGROUP INC

<p></p><div><p><b>About Us</b></p><p>
We&rsquo;re SerenaGroups, a clinical trials company, and we believe that the best workplaces put people first. Our team is passionate, driven, and a little quirky&mdash;in the best way possible. We&rsquo;re on a mission to build a company where we contribute to the highest level of patient care and where talented people can do their best work and feel supported every step of the way.</p><p></p><p><b><br>
The Role</b></p><p>
If you&rsquo;re interested in really starting a career in Human Resources/People Operations, this is the place to begin! This isn&rsquo;t just about HR paperwork and payroll; it&rsquo;s about fostering a culture where people want to show up, contribute, and grow. As our People Operations Specialist, you&rsquo;ll be the go-to person for everything related to people. You&rsquo;ll help us create an environment where employees feel heard, valued, and empowered&mdash;while ensuring the HR functions run smoothly. You will also learn and grow through coaching and mentoring from our senior HR consultant.</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><ul><li>
Manage the onboarding and offboarding process: You&rsquo;ll ensure every transition is smooth and personalized from offer letters to exit interviews.</li><li>
Be the first support point for employee questions, concerns, and feedback&mdash;big or small. You listen, you act, and you care.</li><li>
Help manage payroll, benefits administration, and compliance. (Boring? Not when you do it right.)</li><li>
Coordinate company events, recognition programs, and team-building activities. (We enjoy having fun.)</li><li>
Keep our HR systems well-organized, current, and running efficiently.</li><li>
Collaborate with managers to facilitate performance reviews, training, and development.</li><li>
Help us refine policies, processes, and documentation so we&rsquo;re always getting better.</li></ul><p></p><p><b><br>
Who You Are</b></p><ul><li>
Prefer a college degree in business, human resources, or a related field, or equivalent experience of 1-2 years in People Operations, HR, or a related area.</li><li>
You&rsquo;re organized, detail-oriented, and a natural problem-solver.</li><li>
You are dedicated to providing excellent customer service.</li><li>
You communicate clearly and kindly&mdash;through Team, Slack, Zoom, or in person.</li><li>
You know your way around technology applications like HRIS platforms and AI tools and love streamlining processes to create efficiencies.</li><li>
You genuinely care about people and workplace culture.</li><li>
You&rsquo;re discreet, professional, and skilled at handling sensitive information.</li></ul><p></p><p><b><br>
Why Join Us?</b></p><ul><li>
Competitive salary and benefits</li><li>
Flexible work environment (remote-friendly)</li><li>
A team that welcomes new ideas and values your input</li><li>
Room to grow along with us</li></ul><p></p><p><b><br>
Ready to apply?</b> <b>Come grow with us!</b></p><p>
To apply, visit the SerenaGroups website at www.serenagroups.com. Go to the careers page, submit your resume or complete an application, and include a brief note about why you&rsquo;re excited about this role. We can&rsquo;t wait to meet you!</p></div>

People Operations Specialist

Patterson Companies

<div><p><b>Patterson isn't just a place to work, it's a partner that cares about your success.</b></p><p></p><p>
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.</p><p></p><p><b>
Ready to take your sales career to the next level?</b></p><p></p><p>
At <b>Patterson Dental</b>, we&rsquo;re looking for <b>Equipment Specialists </b>who are driven to succeed, eager to grow, and motivated to own their income potential.</p><p></p><p>
As an Equipment Specialist, you&rsquo;ll partner with dental practices to design, equip, and elevate their operations&mdash;offering tailored solutions that support both practice growth and patient care. From promoting equipment sales and coordinating installations to managing new or remodeled office projects, you&rsquo;ll play a vital role in helping clients succeed.</p><p></p><p>
If you&rsquo;re a relationship-builder with strong sales experience and a passion for delivering value, Patterson offers the tools, training, and industry leadership to help you thrive.</p><p></p><p>
Patterson Dental is hiring <b>Equipment Specialists</b> in key markets across the U.S., including the <i>Southeast, Northeast and Midwest</i> regions.</p><p></p><p><b>
What We&rsquo;re Looking For:</b></p><ul><li><p>
Bachelor&rsquo;s degree in any related field and 3 to 5 years of business to business outside sales experience or equivalent combination of education and experience is preferred.</p></li><li><p>
A strong initiative with exceptional customer service, planning and organization skills.</p></li><li><p>
Effective interpersonal and communication skills with the ability to present and negotiate are required.</p></li><li><p>
Previous success attaining and exceeding sales goals is a plus.</p></li><li><p>
General computer proficiency including knowledge of MS Office is required.</p></li><li><p>
You must also possess a valid driver's license.</p></li><li><p>
3+ years of dental industry experience preferred.</p></li></ul><p></p><p><b>
Ready to make an impact? Apply today and grow your career with Patterson Dental as an Equipment Sales Specialist.</b></p><p>
Generate Sales:</p><ul><li><p>
Responsible for driving profitable sales growth, across multiple equipment categories.</p></li><li><p>
Develops relationships with Doctors and key practice staff.</p></li><li><p>
Execute effective cold call strategies to acquire new accounts.</p></li><li><p>
Generates referrals from current customers and manufacturers&rsquo; representatives.</p></li><li><p>
Plans, coordinates, and schedules events such as technical demonstrations and co-travels.</p></li></ul><p></p><p>
Sales Planning:</p><ul><li><p>
Prepares for sales visits ahead of the meeting; develops general and client-specific sales strategies.</p></li><li><p>
Develops short and long term business goals.</p></li><li><p>
Actively seeks information regarding Patterson products and services, competitive intelligence and industry information.</p></li><li><p>
Analyzes customer&rsquo;s business for needs and selling opportunities.</p></li></ul><p></p><p>
Equipment and Technology Sales:
</p><ul><li><p>Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.</p></li><li><p>
Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.</p></li><li><p>
Clearly explains benefits and features of equipment and technology solutions specific to the interests and needs of the customer.</p></li><li><p>
Communicates financial benefits of equipment purchases such as return on investment and tax advantages.</p></li><li><p>
Utilizes computer software to draw plans for new or remodeled facility projects.</p></li></ul><p></p><p>
Project Management:</p><ul><li><p>
Prepares project schedule and monitors the progression of new/remodeled facility projects to ensure on-time completion and accuracy.</p></li><li><p>
Evaluates project plans and blueprints, coordinates with designers and sub/contractors to inspect work, and makes suggestions for modification when necessary.</p></li></ul><p></p><p>
Customer Relations:
</p><ul><li><p>Provides post sale support to customers.</p></li><li><p>
Demonstrate proper use of products or equipment. Responds to customer queries, answers questions and solves problems in a timely fashion.</p></li><li><p>
Holds client relationship meetings to monitor satisfaction levels with Patterson&rsquo;s service and support and illustrates all of the value-added services provided.</p></li><li><p>
Consult with customers in choosing real estate agents, general contractors and other service providers based on customer needs.</p></li></ul><p></p><p><b>
Job Qualifications</b></p><p>
What background and experience is needed as an Equipment Specialist?</p><ul><li><p>
Bachelor&rsquo;s Degree in any related field and 3 to 5 years' of business to business outside sales experience or equivalent combination of education and experience is preferred.</p></li><li><p>
A strong initiative with exceptional customer service, planning and organization skills.</p></li><li><p>
Effective interpersonal and communication skills with the ability to present and negotiate are required.</p></li><li><p>
Previous success attaining and exceeding sales goals is a plus.</p></li><li><p>
General computer proficiency including knowledge of MS Office is required.</p></li><li><p>
You must also possess a valid driver's license.</p></li><li><p>
3+ years of dental industry experience preferred.</p></li></ul><p></p><p>
If this sounds like the challenging and rewarding career you are looking for, please submit your application for the Equipment Sales Specialist opening today!</p><p>
What's In It For You:</p><p>
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:</p><ul><li><p>
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.</p></li><li><p>
401(k) Match Retirement Savings Plan.</p></li><li><p>
Educational Assistance Program.</p></li><li><p>
Full Paid Parental and Adoption Leave.</p></li><li><p>
LifeWorks (Employee Assistance Program).</p></li><li><p>
Patterson Perks Program.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
EEO Statement</b></h2><p>
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.</p></div>

Equipment Specialist

Jacuzzi Group

<div><p>Founded in 1956, the Jacuzzi&reg; Brand has grown to become the modern-day Jacuzzi Group- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 9 successful locations launched nationwide in under 4 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.
</p><p>Jacuzzi Bath Remodel is currently seeking a highly skilled <b>Order Approval Specialist</b> to help with our day-to-day operations. The Order Approval Specialist will be responsible for accurately reviewing sold remodeling projects and generating sales orders. They will also be accountable for ensuring proper materials are ordered for each sold project. The ideal candidate for this position has high attention to detail and has previous construction knowledge.</p><p>
** This is a remote opportunity however our ideal candidate will live near one of our East Coast locations; Atlanta, GA or Detroit, MI **
</p><p><b>Responsibilities of Order Approval Specialist:</b></p><ul>
<li>
Reviewing sold remodeling projects (bath and shower systems) for scope.
</li><li>Generating sales orders with precise accuracy to ensure proper materials are ordered.
</li><li>Ordering products and materials for multiple projects simultaneously.
</li><li>Data entry of pre-net projects into ERP system (LN/Infor)</li>
<li>Email correspondence with internal stakeholders to provide status updates</li>
</ul><p><b>
Requirements of Order Approval Specialist:</b></p><ul>
<li>
2+ years in a fast paced, attention to detail, administrative role.</li>
<li>Must have knowledge of construction industry; construction materials, reading drawings and schematics and taking proper dimensions.</li>
<li>Ability to learn software quickly; experience with ERP/ MRP preferred</li>
</ul><p>
Schedule:</p><ul><li>
Monday to Friday, Day Shift
</li></ul><p>Compensation:</p><ul><li>
$25.00 per hour + based on experience
</li></ul><p><b>Benefits</b></p><ul><li>
401(k) matching</li></ul><ul>
<li>Dental insurance</li>
<li>Employee assistance program</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Tuition reimbursement</li>
<li>Vision insurance</li></ul></div>

Order Approval Specialist

Astral Health & Beauty

<div>Description:
<p>
 <b>Ecommerce &amp; Email Specialist (Shopify + Klaviyo) | Hybrid &ndash; Atlanta, GA</b></p><p><b>
About the Role</b></p><p>
Join <b>Astral Brands</b>, a <b>purpose-driven leader in clean beauty</b> and the parent company of <b>P&Uuml;R, COSMEDIX, butter LONDON,</b> and <b>Aloette. </b>We&rsquo;re looking for a detail-oriented digital creator who knows Shopify inside and out and can bring campaigns to life both on-site and in Klaviyo. This <b>hybrid Atlanta-based role</b> is perfect for someone who thrives on building, testing, and optimizing DTC shopping experiences that make customers feel good.</p><p><b>
About Astral Brands</b></p><p>
Astral Brands is home to four purpose-driven beauty and skincare brands: <b>P&Uuml;R, COSMEDIX, butter LONDON,</b> and <b>Aloette. </b>We&rsquo;re passionate about creating best-in-class DTC experiences that deliver clinical results, cruelty-free confidence, and meaningful customer connections.</p><p>
We&rsquo;re looking for a tech-savvy, collaborative, and strategically minded specialist to elevate our site performance, conversion, and customer journey across our <b>Shopify Plus</b> storefronts.</p><p><b>
Role Overview</b></p><p>
This role sits at the intersection of <b>site operations, email execution, and digital experience optimization.</b> You&rsquo;ll manage daily operations of our DTC websites, build promotional emails in <b>Klaviyo</b>, and collaborate across teams to launch campaigns, implement CRO improvements, and ensure a seamless, high-performing shopping experience.</p><p><b>
Key Responsibilities</b></p><p><b>
Site Operations &amp; Merchandising</b></p><ul><li>Manage day-to-day <b>Shopify Plus</b> storefronts across multiple brands.</li><li>Launch new products, bundles, and promotions; maintain product catalog accuracy and site navigation.</li><li>Update homepage, banners, collections, and landing pages in line with marketing calendars.</li><li>Collaborate with Marketing and Creative on campaign execution and brand storytelling.</li></ul><p><b>
Email Campaign Execution</b></p><ul><li>Build and QA promotional and automated emails in <b>Klaviyo</b>, ensuring links, imagery, and messaging align with on-site promotions.</li><li>Implement email designs provided by Creative.</li><li>Coordinate timing of sends with site updates to ensure consistency across channels.</li></ul><p><b>
Optimization &amp; UX</b></p><ul><li>Test and improve PDP layouts, navigation, and on-site search to drive <b>CVR, AOV,</b> and <b>UPT.</b></li><li>QA site experiences regularly across desktop and mobile for speed, accessibility, and consistency.</li><li>Partner with dev agencies and internal teams to implement UX enhancements and bug fixes.</li></ul><p><b>
Analytics &amp; Continuous Improvement</b></p><ul><li>Monitor site analytics and report on key metrics (conversion rate, bounce rate, return rate).</li><li>Identify friction points in the customer journey and recommend data-backed improvements.</li><li>Support SEO and A/B testing initiatives as part of the CRO roadmap.</li></ul><p><b>
Why Join Us</b></p><ul><li>Work across <b>four leading clean beauty brands</b> in a collaborative, fast-paced digital team.</li><li>Make an immediate impact on site performance and campaign execution.</li><li>Hybrid role with growth potential in <b>UX, product management,</b> or <b>digital marketing.</b></li><li>Be part of a <b>purpose-driven company</b> that values creativity, integrity, and results.</li></ul>
Requirements:
<p><b>
Qualifications</b></p><ul><li>2&ndash;4 years in <b>ecommerce operations, DTC merchandising,</b> or <b>digital marketing.</b></li><li>Hands-on proficiency in <b>Shopify Plus</b> (required).</li><li>Experience building emails in <b>Klaviyo</b> (preferred); no segmentation or automation management needed.</li><li>Familiarity with <b>GA4, Hotjar,</b> or similar analytics tools.</li><li>Strong understanding of <b>UX best practices</b> and conversion-focused design.</li><li>Bonus: basic knowledge of <b>HTML/CSS, schema,</b> or <b>Liquid templating.</b></li><li>Highly organized, collaborative, and detail-oriented &mdash; able to manage multiple brands and timelines.</li></ul><p><b>
Key Performance Indicators (KPIs)</b></p><ul><li>Conversion Rate (CVR)</li><li>Average Order Value (AOV)</li><li>Bounce Rate / Site Speed</li><li>Email QA accuracy and on-time campaign launches</li></ul></div>

Ecommerce Specialist

Garratt-Callahan

<div></div><div><p><b>Southeast Regional Office: IT Specialist</b></p><p><b><i>
Want to work for the largest private water treatment company in the USA</i></b><b>?</b></p><p>
We have an opening for an IT Specialist based in our Southeast Regional Sales Office in Atlanta, Georgia. Garratt-Callahan, (www.garrattcallahan.com), is a National Industrial Water Treatment Chemical Company since 1904.</p><p>
Garratt-Callahan is family friendly, profitable, stable, and fiercely private. No layoffs in 120 years. No ownership changes in 120 years. 80 straight years of profitability. We have operations from Asia, to the Caribbean, and in every state in the USA.</p><p>
The Atlanta Regional Office provides sales support to the Southeast sales force and prepares and blends chemicals for our customers in the Southeast Region of the United States and for our Caribbean Region. Our plant is OTP West, near Fulton Industrial Blvd SW.<br>
<br>
The position is full-time, M-F, 10 am to 7 pm. This position is in the office. The IT Specialist will configure and administer all computer and network related equipment. This includes security of all data and data transmissions.</p><p>
Keep licenses up to date for network operating systems and software. Provide technical support for computer hardware and software related issues. Provide training and technical support for corporate departments and for our nationwide sales force. Manage cell phones, tablets, desktops, and printers.</p><p><br>
<b>QUALIFICATIONS</b>: A B.S. degree in Computer Science, or a related field is preferred. Must have network certification and some experience in a similar IT Specialist, or a similar IT Support position. Must have good communication skills and work well in a team environment.</p><p><b>
WHAT WE HAVE TO OFFER:</b></p><div><ul><li>
A competitive benefit package with medical, dental, vision, AD&amp;D, LT, and 401k available.</li><li>
First year compensation $70,000 to $90,000, depending on experience.</li><li>
Advanced training, and a clear career path.</li><li>
Family friendly, normal work hours</li><li>
A huge benefit of working for Garratt-Callahan is our stability and low turnover.</li><li>
No layoffs in our 120-year history</li><li>
G-C is a profitable company. The last year that G-C did not turn a profit was during World War 2.<br>
<br>
 Salary depends on qualifications and experience. You must be legal to work in the US.</li></ul></div><p>
To apply, please log on to:</p><p>
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=16ed56fa-3af7-47fc-878a-c4d47df49e2f&amp;ccId=19000101_000001&amp;jobId=554904&amp;source=CC2&amp;lang=en_US</p><p>
Garratt-Callahan is an EEO/AAE employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p><p>
Thank you for considering the Garratt-Callahan Company.</p><p>
www.garrattcallahan.com</p><p><b>
Garratt-Callahan does not sponsor work visas. No recruiters please.</b></p><p>
If you have a disability, and need assistance during the application and selection process as a result, please contact the Garratt-Callahan Human Resources department at 650.697.5811. Arrangements can be made to provide an accommodation in order to assist you in applying for an open position using our on-line system, completing any other related paperwork, interviewing, or any other portion of the employment process.</p><p>
When requesting an accommodation, please provide your name, phone, email address, or any other means of contacting you. Provide a brief description of the nature of the requested accommodation. A member of the Human Resources team will then contact you to discuss your request. A request for an accommodation will not affect your opportunities for employment with Garratt-Callahan.</p><p>
Garratt-Callahan values differing experiences, backgrounds and perspectives among our employees, and see them as a competitive advantage. Garratt-Callahan is committed to the fair and equal treatment of all associates and applicants.</p><p>
Garratt-Callahan is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.</p></div><p></p>

IT Specialist

DLA Piper

<div><div>DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let&rsquo;s see what we can achieve. Together.</div><div></div><div>
Summary</div><div>
The BD &amp; Marketing Operations Sr Specialist plays a critical role in supporting the firm&rsquo;s marketing and business development initiatives to enhance the firm's visibility, client engagement, and growth. As a member of the Marketing Operations team, drives operational excellence and collaboration throughout the Business Development and Marketing (BDM) department in support of firm priorities. Ensures team infrastructure (people, processes and technology) is optimized and enables data-driven decision making. Collaborates closely with the Senior Manager of Marketing Operations to execute tactically on complex, cross-department and interdepartmental initiatives that require strategic coordination and collaboration.</div><div><br>
Location</div><div>
This position can sit in our Atlanta, Austin, Baltimore, Boston, Tampa, Chicago, Dallas, Houston, Los Angeles, Minneapolis, Northern Virginia, Philadelphia, Phoenix, Raleigh, San Diego, Seattle, Short Hills, Washington DC, or Wilmington office and offers a hybrid work schedule.<br>
<br>
Responsibilities</div><ul><li><div><br>
Contribute to the development of and execute on the implementation of sophisticated marketing processes and procedures across that support the BDM team.</div></li><li><div>
Create tools and resources that facilitate transparency and measure ROI within BDM and with lawyers.</div></li><li><div>
Guide and train the firm's centralized back-office marketing administrative team, Marketing Central, as their go-to, day-to-day point of contact.</div></li><li><div>
Improve centralized marketing support by improving and realigning process-driven tasks.</div></li><li><div>
Drive planning and production of firm promotional webinars and support other firm event processes.</div></li><li><div>
Measure and analyze results of marketing initiatives and report on ROI.</div></li><li><div>
Assist with building a knowledge base in ServiceNow, incorporating feedback from stakeholders and process owners. Use this feedback to create and update process documents across MBD as needed.</div></li><li><div>
Perform other tasks and special projects as needed.</div></li></ul><div><br>
Desired Skills</div><div>
The ideal candidate brings proven experience supporting client growth initiatives in a law firm or professional services environment, with a solid understanding of business development best practices. They demonstrate agility and the ability to quickly adapt to changing assignments, competing deadlines, and evolving team structures. A strategic thinker with strong execution skills, this individual can translate ideas into action while maintaining responsiveness, attention to detail, and quality under pressure. They possess strong executive presence and are comfortable engaging with senior lawyers and firm leadership. Exceptional written and verbal communication skills are essential, along with the ability to distill complex information into clear, compelling messaging. This role requires a collaborative, team-oriented mindset and the ability to work seamlessly across departments, practice groups, and regions. Proficiency in Microsoft Word, Excel, and PowerPoint is required; experience with CRM and experience management platforms such as InterAction is a plus. Most importantly, the successful candidate will bring a growth mindset, intellectual curiosity, and a commitment to continuous improvement in how we support our lawyers and deliver value to clients.</div><div><br>
Minimum Education</div><ul><li><div>
Bachelor's Degree in Marketing, Communications, Business, or related field.</div></li></ul><div><br>
Certificates</div><ul><li><div>
Knowledge of and experience with webinar operations, including CLE and CPE requirements.</div></li><li><div>
Proficient in working with Zoom or other webinar platforms.</div></li><li><div>
Excellent project management and organization skills.</div></li><li><div>
Strong attention to detail and ability to adhere to strict and moving deadlines.</div></li><li><div>
Ability to build relationships with internal and external stakeholders.</div></li><li><div>
Proven ability to manage multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment.</div></li><li><div>
Support implementation and continued improvement of MBD&rsquo;s platforms and technology stack.</div></li><li><div>
Self-starter with strong critical thinking skills and a solid understanding of the Marketing Operations function within a sophisticated global law firm.</div></li><li><div>
Skilled in analyzing data and leveraging multiple information sources to develop actionable insights and recommendations.</div></li><li><div>
Strong writing and editing skills.</div></li><li><div>
Proficiency in Microsoft Office Suite; experience with SharePoint and Microsoft Copilot preferred.</div></li><li><div>
Familiarity with CRM systems (e.g., InterAction, Dynamics, Peppermint) and marketing automation tools.</div></li><li><div>
Strong attention to detail and commitment to maintaining data integrity and compliance standards.</div></li><li><div>
Ability to collaborate effectively with attorneys, business development teams, and cross-functional stakeholders.</div></li><li><div>
Demonstrated adaptability and willingness to learn new technologies, tools, and processes to support evolving marketing strategies.</div></li></ul><div></div><div>
Minimum Years of Experience</div><ul><li><div>
6 years&rsquo; experience in Marketing or business development in a professional services environment.</div></li></ul><div><br>
Essential Job Expectations</div><div>
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:</div><ul><li><div><br>
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.</div></li><li><div>
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.</div></li><li><div>
Provide timely, accurate, and quality work product.</div></li><li><div>
Successfully meet deadlines, expectations, and perform work duties as required.</div></li><li><div>
Foster positive work relationships.</div></li><li><div>
Comply with all firm policies and practices.</div></li><li><div>
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.</div></li><li><div>
Ability to work under pressure and manage competing demands in a fast-paced environment.</div></li><li><div>
Perform all other duties, tasks or projects as assigned.</div></li></ul><div><br>
Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.<br>
<br>
Physical Demands</div><div>
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</div><div><br>
Work Environment</div><div>
The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm&rsquo;s discretion in the future.<br>
<br>
Disclaimer</div><div>
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm&rsquo;s discretion at any time. This job description does not change the at-will nature of employment.</div><div><br>
Application Process</div><div>
Applicants must apply directly online instead of sending application materials via email.</div><div><br>
Accommodation</div><div>
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact <div>careers@us.dlapiper.com</div>.</div><div><br>
Agency applications will not be considered.</div><div><br>
No immigration sponsorship is available for this position.<br>
<br>
The firm&rsquo;s expected hiring range for this position is $42.41 - $61.55 per hour depending on the candidate&rsquo;s geographic market location.</div><div><br>
The compensation offered for employment will also be dependent on other factors including the candidate&rsquo;s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).</div><div><br>
#LI-FG1<br>
#LI-Hybrid</div><div></div><div><i>
DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</i></div></div><div></div>

Marketing Operations Sr Specialist

Beazley Group

<div>General:
<div><b>
Job Title:</b> Vendor Relationship Analyst</div><div></div><div><b><br>
Division:</b> Claims</div><div></div><div><b><br>
Reports </b><b>To:</b> Per Beazley&rsquo;s Org Chart</div><div></div><div><b><br>
Key </b><b>Relationships:</b> Head of Claims Business Management, the Claims Business Management Team, Claims Team Leadership, and Claims Team Members. The role also interacts closely with the delegated claims administrators, law firms, external auditor firms, Risk, Compliance, Procurement and Operations Resilience Teams, and other Beazley departments involved in upstream and downstream processes.</div><div></div><div><b><br>
Job Summary:</b> The Vendor Relationship Analyst supports the oversight and management of third-party service providers, including Delegated Claims Administrators (DCAs), panel law firms, and loss adjusters to ensure service delivery aligns with business objectives, regulatory requirements, and performance standards. The role will focus on vendor due diligence, performance monitoring, issue resolution, data analysis, MI reporting, collaboration with internal stakeholders, and ensuring compliance with regulatory, contractual, and internal governance standards.</div><div></div><div><b><br>
Key </b><b>Responsibilities</b><b>:</b></div><div><b>
Vendor </b><b>Onboarding and Due Diligence</b></div><ul><li>
Perform and maintain the end-to-end due diligence for the onboarding for claims vendors</li><li>
Utilise Lloyd&rsquo;s registration and compliance systems, such as Lloyd&rsquo;s Insights, Atlas, Crystal, Lloyd&rsquo;s Contract Confidence tool, and DCOM as appropriate</li><li>
Maintain accurate vendor records and contract repositories</li></ul><div></div><div><b><br>
Audit </b><b>Planning </b><b>and </b><b>Recommendation Management</b></div><ul><li>
Plan and schedule vendor audits in collaboration with Claims Team Members and maintain a centralised audit calendar and tracking system</li><li>
Ensure timely communication with vendors regarding audit scope, timelines, and required documentation</li><li>
Monitor progress of ongoing audits and maintain detailed records of findings and escalate delays or critical issues to relevant stakeholders</li><li>
Develop and maintain dashboards or reports to track audit status, outcomes, and trends</li><li>
Review audit findings, extract actionable recommendations and coordinate with internal teams and vendors to validate and prioritise recommendations</li><li>
Track implementation of remediation plans to ensure timely and effective resolution</li><li>
Conduct follow-ups or re-assessments where necessary</li><li>
Ensure closure of audit actions is documented and evidenced</li></ul><div></div><div><b><br>
Oversight</b><b> and Performance Management</b></div><ul><li>
Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committees</li><li>
Highlight trends, emerging risks, or areas of underperformance for escalation</li><li>
Participate in periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breaches</li></ul><div></div><div><b><br>
Relationship Management</b></div><ul><li>
Act as the primary point of contact for vendors and internal stakeholders on a day-to-day basis</li><li>
Coordinate communications between internal claims teams and external vendors</li><li>
Participate in regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagement</li></ul><div></div><div><b><br>
Risk, Governance and </b><b>Compliance</b></div><ul><li>
Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actions</li><li>
Support regulatory reporting, internal audits, and board/committee papers on vendor oversight</li><li>
Ensure compliance with internal policies and regulatory requirements</li><li>
Escalate material risks, breaches, or underperformance through appropriate governance channels</li><li>
Support initiatives to enhance efficiency based on audit insights and strengthen vendor partnerships</li><li>
Contribute to the development of audit frameworks and best practices.</li></ul><div></div><div><b><br>
Personal Specification:</b></div><div></div><div><b><br>
Education and Qualifications</b></div><ul><li>
Degree in any discipline (preferred but not essential)</li></ul><div></div><div><b><br>
Knowledge </b><b>&amp;</b><b> Experience</b></div><ul><li>
Excellent vendor management, negotiation, and relationship-building skills</li><li>
Strong analytical ability with experience producing MI, dashboards, and performance reports</li><li>
Experience of operating within formal governance structures and assurance frameworks</li></ul><div></div><div><b><br>
Skills </b><b>&amp;</b><b> Abilities</b></div><ul><li>
Excellent written and verbal communication skills are essential for conveying complex information to various stakeholders</li><li>
Language skills (in addition to English) with a preference for Spanish, French and German.</li><li>
Ability to adapt to changing regulations and business environments</li><li>
Ability to build and maintain relationships with internal and external stakeholders</li><li>
Ability to prioritise tasks, manage multiple projects, and meet deadlines</li><li>
Governance and controls mindset</li><li>
Commitment to staying up-to-date with the latest regulations and best practices.</li></ul><div></div><div><b><br>
General</b></div><div>
It is important that within all your interactions both internally and externally you adhere to Beazley&rsquo;s core values - Being Bold, Striving for Better, and Doing the Right Thing &ndash; as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:</div><ul><li>
Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct.</li><li>
Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture &amp; People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.</li><li>
Display business ethics that uphold the interests of all our customers.</li><li>
Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.</li><li>
Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture &amp; People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley&rsquo;s underwriting control standards, Beazley&rsquo;s claims control standards, other Beazley standards and customer relationship management.</li><li>
Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.</li></ul><div></div><p><b><br>
Who We Are:</b></p><p>
Beazley is a specialist insurance company with over 30 years&rsquo; experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build &ndash; to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.</p><div>
Our products are wide ranging, from cyber &amp; tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.</div><div><b>
Our Culture</b></div><div>
We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee&rsquo;s diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.</div><ul><li>
Be bold</li><li>
Strive for better</li><li>
Do the right thing</li></ul><p>
Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us &ndash; our ambitious inclusion &amp; diversity and sustainability targets are testament to this.</p><p>
We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.
</p><p>Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:</p><ul><li>
Beazley RACE - Including, understanding and celebrating People of Colour</li><li>
Beazley SHE - Successful, High potential, Empowered women in insurance</li><li>
Beazley Proud - Our global LGBTQ+ community</li><li>
Beazley Wellbeing - Supporting employees with their mental wellbeing</li><li>
Beazley Families - Supporting families and parents-to-be</li></ul><p>
We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:</p><ul><li>
Internal Pathways (helping you grow into an underwriting role)</li><li>
iLearn (our own learning &amp; development platform)</li><li>
LinkedIn Learning</li><li>
Mentorship program</li><li>
External qualification sponsorship</li><li>
Continuing education and tuition reimbursement</li><li>
Secondment assignments</li></ul><div><b>
The Rewards</b></div><ul><li>
The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization</li><li>
Attractive base compensation and discretionary performance related bonus</li><li>
Competitively priced medical, dental and vision insurance</li><li>
Company paid life, and short- and long-term disability insurance</li><li>
401(k) plan with 5% company match and immediate vesting</li><li>
22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs</li><li>
Up to $700 reimbursement for home office setup</li><li>
Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance</li><li>
Up to 26 weeks of fully paid parental leave</li><li>
Up to 2.5 days paid annually for volunteering at a charity of your choice</li><li>
Flexible working policy, trusting our employees to do what works best for them and their teams
</li></ul><div>Salary for this role will be tailored to the successful individual&rsquo;s location and experience. The expected compensation range for this position is $65,000-$75,000 per year plus discretionary annual bonus.
</div><div><b>Don&rsquo;t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you&rsquo;re excited about this role but your experience doesn&rsquo;t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.</b></div></div>

Vendor Relationship Analyst

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