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analyst - business process improvement Jobs in Dubai

analyst - business process improvement

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process analyst

BlackStone eIT

<div><p>BlackStone eIT is seeking a detail-oriented Business Analyst to join our growing team. In this role, you will be responsible for bridging the gap between business needs and technology solutions, ensuring that our projects meet stakeholder expectations and drive organizational success.</p><h3 class="jobSectionHeader"><b><br>
Responsibilities:</b></h3><ul>
<li>Gather, analyze, and document business and functional requirements from stakeholders.</li>
<li>Work collaboratively with product owners, developers, and QA testers to deliver effective solutions.</li>
<li>Map out and analyze existing business processes to identify areas for improvement.</li>
<li>Facilitate communication between business units and technical teams to enhance alignment.</li>
<li>Create user stories, use cases, and process flow diagrams to clarify requirements.</li>
<li>Support the testing process by developing test cases and guiding users through user acceptance testing.</li>
<li>Provide ongoing stakeholder support and documentation throughout project lifecycle.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Business Administration, Computer Science, or a related field.</li>
<li>3+ years of experience as a Business Analyst or in a similar role.</li>
<li>Strong analytical skills and attention to detail.</li>
<li>Excellent interpersonal and communication skills, with the ability to liaise effectively with technical and non-technical stakeholders.</li>
<li>Proficient in business analysis tools and techniques.</li>
<li>Experience with Agile methodologies is highly desirable.</li>
<li>Ability to work independently and as part of a team, managing multiple tasks simultaneously.</li>
<li>Familiarity with project management software (e.g., JIRA, Asana) is a plus.</li>
</ul><p><b>Benefits</b></p></div>

Business Analyst

Kingston Stanley

<div>
 <p>
  <strong>
   Business Analyst &ndash; Insurance
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Searching for a Business Analyst to join a growing team within the insurance sector. This role will work closely with internal stakeholders and clients to identify business needs, analyse processes and data and support the delivery of effective technology and operational solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Gather and document business requirements, translating them into functional specifications
  </li>
  <li>
   Analyse insurance processes, systems, and data to identify improvement opportunities
  </li>
  <li>
   Partner with IT teams to support solution design and implementation
  </li>
  <li>
   Produce data insights and reporting to support business decision-making
  </li>
  <li>
   Assist with product enhancements and project delivery
  </li>
  <li>
   Monitor regulatory updates and market trends within the insurance sector
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 4 years&rsquo; experience as a Business Analyst within the insurance industry
  </li>
  <li>
   Strong understanding of insurance products, operations, and compliance frameworks
  </li>
  <li>
   Strong analytical, communication, and stakeholder management skills
  </li>
  <li>
   Exposure to BI tools and data analysis platforms preferred
  </li>
  <li>
   Ability to thrive in a fast-paced, deadline-driven environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location: Dubai, UAE
  </strong>
 </p>
</div>


Business Analyst – Insurance

Provident Real Estate

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  As a Business Analyst and CRM Integrator for Bitrix24, you will be responsible for analyzing the company&rsquo;s internal business processes, identifying improvement opportunities, and integrating the Bitrix24 CRM system to enhance workflow, customer management, and data-driven decision-making. You will collaborate with various departments, assess needs, and customize the Bitrix24 platform to align with business goals. Additionally, your role will involve training employees, ensuring smooth system operations, and providing ongoing support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <em>
   1. Business Process Analysis:
  </em>
 </p>
 <p>
  - Collaborate with department heads to gather and analyze business requirements.
 </p>
 <p>
  - Map out current business processes and identify areas of inefficiency or bottlenecks.
 </p>
 <p>
  - Propose solutions to streamline processes using Bitrix24's CRM and automation tools.
 </p>
 <p>
  <em>
   2. CRM Integration &amp; Implementation:
  </em>
 </p>
 <p>
  - Lead the integration of Bitrix24 CRM into the company&rsquo;s operations.
 </p>
 <p>
  - Customize Bitrix24 modules (CRM, task management, communication tools) to meet the specific needs of various business functions (e.g., sales, marketing,vcustomer service).
 </p>
 <p>
  - Ensure proper data migration and integration with other systems (ERP, accounting software, etc.).
 </p>
 <p>
  <em>
   3. Workflow Automation:
  </em>
 </p>
 <p>
  - Design and implement automated workflows for tasks such as lead generation, sales pipeline management, customer support, and internal communication.
 </p>
 <p>
  - Develop reports and dashboards to provide insights on sales performance, customer interactions, and other business KPIs.
 </p>
 <p>
  <em>
   4. Training and User Support:
  </em>
 </p>
 <p>
  - Provide training to users on how to effectively use the Bitrix24 platform.
 </p>
 <p>
  - Create manuals, user guides, and training materials to ensure company-wide adoption.
 </p>
 <p>
  - Provide ongoing technical support and troubleshoot issues as needed.
 </p>
 <p>
  <em>
   5. System Maintenance &amp; Optimization:
  </em>
 </p>
 <p>
  - Continuously monitor the performance of the CRM system and optimize configurations.
 </p>
 <p>
  - Ensure that Bitrix24 CRM updates are applied regularly and that the system remains secure and up to date.
 </p>
 <p>
  - Collaborate with external vendors or Bitrix24 support for complex technical issues and enhancements.
 </p>
 <p>
  <em>
   6. Data Analysis &amp; Reporting:
  </em>
 </p>
 <p>
  - Generate reports and dashboards on CRM data for decision-making purposes (e.g., lead tracking, sales performance, customer satisfaction).
 </p>
 <p>
  - Assist with data analysis to uncover trends, patterns, and actionable insights that can drive business growth.
 </p>
 <p>
  <em>
   7. Compliance &amp; Data Security:
  </em>
 </p>
 <p>
  - Ensure the CRM system adheres to data protection regulations and that all customer data is handled securely.
 </p>
 <p>
  - Regularly audit the system for compliance with industry standards and internal policies.
 </p>
</div>


Business Analyst and CRM Integrator

Raqmiyat

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div><b>02/20/2026</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>Job Opening Status</p>
<div><b>In-progress</b><b>
</b></div></div><div><p>Work Experience</p>
<div><b>5+ years</b><b>
</b></div></div><div><p>Industry</p>
<div><b>Government/Military</b><b>
</b></div></div><div><p>City</p>
<div><b>Dubai</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Dubayy (Dubai)</b><b>
</b></div></div><div><p>Country</p>
<div><b>United Arab Emirates</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>337-1500</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div><div>Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.</div><br>
</div><p></p><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p>Strong experience in <b>Business Process Management (BPM)</b></p><p><br>
Hands-on experience with:</p><ul><li><p><br>
As-Is / To-Be process documentation</p></li><li><p><br>
BPMN 2.0</p></li><li><p><br>
Process mapping &amp; modelling</p></li><li><p><br>
SOP preparation</p></li></ul><p><br>
BPM Tools:</p><ul><li><p><br>
SAP Signavio / ARIS / Bizagi / Visio (any one mandatory)</p></li></ul><p><br>
Hospitality &amp; Golf Process Exposure:</p><ul><li><p><br>
Guest journey &amp; service lifecycle</p></li><li><p><br>
Front office &amp; back office operations</p></li><li><p><br>
Booking &amp; reservation workflows</p></li><li><p><br>
Billing &amp; payment processes</p></li><li><p><br>
Refund handling &amp; service recovery</p></li><li><p><br>
Escalation &amp; complaint management</p></li></ul><p><br>
Ability to clearly explain <b>Process Maturity Model (L0&ndash;L6/L7)</b> step-by-step</p><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><h3 class="jobSectionHeader"><b>
Role Expectations:</b><br>
</h3><ul><li>
Collect process information from Hospitality / Golf business users<br>
</li><li>
Document workflows accurately<br>
</li><li>
Maintain BPM repository<br>
</li><li>
Support walkthroughs &amp; validations<br>
</li><li>
Share documented outputs<br>
</li></ul><ul><li>
No team management<br>
</li><li>
No decision-making ownership<br>
</li><li>
No architecture / strategy role</li></ul><div></div><div><br>
Preferred Skills:</div><br>
<p></p><ul><li>
Experience working in structured transformation or ERP programs<br>
</li><li>
Exposure to PMS (Property Management Systems) is an advantage<br>
</li><li>
Strong documentation and communication skills</li></ul></div></div></div><p></p>

Business Process Specialist (Hospitality & Golf)

DP World

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 KEY RESPONSIBILITYESPONSIBILITY
 <br/>
 <br/>
 <ul>
  <li>
   Project Execution &amp; Management: Support the delivery of process improvement initiatives by coordinating tasks, tracking project milestones, managing documentation, and ensuring adherence to established deadlines, budgets, and quality standards under the direction of the team lead.
  </li>
  <li>
   Data Support &amp; Analysis: Assist in collecting, organizing, and conducting basic analysis of operational data to identify process performance gaps and support decision-making.
  </li>
  <li>
   Implementation Support: Collaborate with internal stakeholders to facilitate the effective rollout of approved process changes, ensuring that deliverables are tracked and follow-ups are completed in a timely manner.
  </li>
  <li>
   Change Adoption Support: Assist in change management efforts by preparing training materials, participating in awareness sessions, and providing targeted end-user support to enable smooth adoption of new or revised processes.
  </li>
  <li>
   Cross-Functional Collaboration: Engage proactively with team members and business stakeholders to maintain alignment on project activities, gather inputs, and resolve operational issues during implementation.
  </li>
  <li>
   Process Documentation: Support the drafting and maintenance of process-related documentation including SOPs, workflows, and templates, based on content and direction provided by the team lead and subject matter experts.
   <br/>
   <br/>
  </li>
 </ul>
 TECHNICAL COMPETENCIES
 <br/>
 <br/>
 <ul>
  <li>
   Understanding of process improvement methodologies
  </li>
  <li>
   Proficiency in data collection and basic analysis techniques
  </li>
  <li>
   Working knowledge of process mapping tools
  </li>
  <li>
   Familiarity with change management principles
  </li>
  <li>
   Strong communication and collaboration skills
   <br/>
   <br/>
  </li>
 </ul>
 FUNCTIONAL RELATIONSHIPS
 <br/>
 <br/>
 <ul>
  <li>
   Reports to Business Excellence Executive/Assistant Manager to coordinate priorities and day-to-day responsibilities.
  </li>
  <li>
   Collaborates with project managers, team leaders, IT managers and BU heads to develop and advance process improvement initiatives
   <br/>
   <br/>
  </li>
 </ul>
 GENERAL ACCOUNTABILITY
 <br/>
 <br/>
 <ul>
  <li>
   Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World&rsquo;s &lsquo;Our Principles&rsquo;, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World&rsquo;s Code of Conduct and Ethics policies
  </li>
  <li>
   Ensuring that process improvements are aligned with organisational goals and objectives. This includes meeting project timelines, achieving targeted performance improvements, and ensuring effective communication and stakeholder collaboration.
  </li>
  <li>
   The job description is not restricted to the duties mentioned in this section. The job holder may be required to perform other related tasks to meet the department's objectives as assigned by his or her superior.
   <br/>
   <br/>
  </li>
 </ul>
 QUALIFICATIONS, EXPERIENCE AND SKILLS
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration or engineering, or a related field preferred
  </li>
  <li>
   3&ndash;5 years of experience in business process improvement, project coordination, or operational support roles
  </li>
  <li>
   Familiarity with process documentation, SOPs, and continuous improvement methodologies (e.g., Lean, Six Sigma is a plus)
  </li>
  <li>
   Proven ability to manage multiple tasks and coordinate activities across teams under structured supervision
  </li>
  <li>
   Strong attention to detail, organizational skills, and a commitment to execution quality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
 <br/>
 <br/>
 With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
 <br/>
 <br/>
 We&rsquo;re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
 <br/>
 <br/>
 What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer&rsquo;s door.
 <br/>
 <br/>
 DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
 <br/>
 <br/>
 We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
 <br/>
 <br/>
 WE MAKE TRADE FLOW
 <br/>
 <br/>
</div>


ANALYST - BUSINESS PROCESS IMPROVEMENT

<div><p>KEY RESPONSIBILITYESPONSIBILITY
</p><div><ul><li><p>Project Execution &amp; Management: Support the delivery of process improvement initiatives by coordinating tasks, tracking project milestones, managing documentation, and ensuring adherence to established deadlines, budgets, and quality standards under the direction of the team lead.
</p></li></ul><ul><li><p>Data Support &amp; Analysis: Assist in collecting, organizing, and conducting basic analysis of operational data to identify process performance gaps and support decision-making.
</p></li></ul><ul><li><p>Implementation Support: Collaborate with internal stakeholders to facilitate the effective rollout of approved process changes, ensuring that deliverables are tracked and follow-ups are completed in a timely manner.
</p></li></ul><ul><li><p>Change Adoption Support: Assist in change management efforts by preparing training materials, participating in awareness sessions, and providing targeted end-user support to enable smooth adoption of new or revised processes.
</p></li></ul><ul><li><p>Cross-Functional Collaboration: Engage proactively with team members and business stakeholders to maintain alignment on project activities, gather inputs, and resolve operational issues during implementation.
</p></li></ul><ul><li><p>Process Documentation: Support the drafting and maintenance of process-related documentation including SOPs, workflows, and templates, based on content and direction provided by the team lead and subject matter experts.
</p></li></ul></div><p>TECHNICAL COMPETENCIES
</p><ul><li>Understanding of process improvement methodologies
</li><li>Proficiency in data collection and basic analysis techniques
</li><li>Working knowledge of process mapping tools
</li><li>Familiarity with change management principles
</li><li>Strong communication and collaboration skills
</li></ul><p>FUNCTIONAL RELATIONSHIPS
</p><ul><li>Reports to Business Excellence Executive/Assistant Manager to coordinate priorities and day-to-day responsibilities.
</li><li>Collaborates with project managers, team leaders, IT managers and BU heads to develop and advance process improvement initiatives
</li></ul><p>GENERAL ACCOUNTABILITY
</p><ul><li><p>Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World&rsquo;s &lsquo;Our Principles&rsquo;, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World&rsquo;s Code of Conduct and Ethics policies
</p></li><li>Ensuring that process improvements are aligned with organisational goals and objectives. This includes meeting project timelines, achieving targeted performance improvements, and ensuring effective communication and stakeholder collaboration.
</li><li><p>The job description is not restricted to the duties mentioned in this section. The job holder may be required to perform other related tasks to meet the department's objectives as assigned by his or her superior.
</p><p>QUALIFICATIONS, EXPERIENCE AND SKILLS
</p></li><li>Bachelor&rsquo;s degree in business administration or engineering, or a related field preferred
</li><li>3&ndash;5 years of experience in business process improvement, project coordination, or operational support roles
</li><li>Familiarity with process documentation, SOPs, and continuous improvement methodologies (e.g., Lean, Six Sigma is a plus)
</li><li>Proven ability to manage multiple tasks and coordinate activities across teams under structured supervision
</li>Strong attention to detail, organizational skills, and a commitment to execution quality<br>
<li>
 </li></ul><p>#LI-RA1</p></div>

Vivandi

<p>** Candidates based in UAE will be considered for this role</p><p>** Preferably Immediate joiners</p><p><b>Job Summary:</b></p><p>We are hiring a mid-level professional to assess, streamline, and optimize business processes across Finance, Sales, E-commerce, HR, and Operations, with strong hands-on experience in Odoo ERP systems. The role will support ERP implementations and system improvements for distribution, e-commerce, or retail business environments.</p><p>Key Responsibilities</p><ul><li>Analyze and optimize end-to-end business processes across departments</li><li>Lead and support ERP implementations, enhancements, and upgrades</li><li>Align ERP systems with finance, sales, inventory, and order fulfillment processes</li><li>Work closely with stakeholders, end users, and IT/ERP vendors</li><li>Develop SOPs, process flows, MIS reports, and dashboards</li><li>Support UAT, go-live, training, and post-implementation support</li></ul><p>Requirements</p><ul><li>Proven experience in <b>ERP implementation and systems support</b></li><li>Industry experience in <b>Distribution, E-commerce, or Retail</b></li><li>Strong understanding of <b>finance, inventory, sales, and supply chain cycles</b></li><li>Experience with <b>Odoo or similar ERP systems</b></li><li>Strong communication and stakeholder management skills</li></ul><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED12,000.00 per month</p>

Business Process & ERP Systems Analyst

Explore 1467+ Process analyst in Dubai this February. Find roles across top companies and apply now to boost your career.

1467 process analyst jobs In Dubai

Business Analyst

Business Analyst – Insurance

Business Analyst and CRM Integrator

Business Process Specialist (Hospitality & Golf)

ANALYST - BUSINESS PROCESS IMPROVEMENT

ANALYST - BUSINESS PROCESS IMPROVEMENT

Business Process & ERP Systems Analyst