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process analyst

Tabby

As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals. A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
Key Responsibilities
<ul>
<li>Process Optimization: Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.</li>
<li>Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.</li>
<li>Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.</li>
<li>Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.</li>
<li>Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.</li>
<li>Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.</li>
<li>Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.</li>
<li>Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.</li>
</ul>

Process Analyst, Customer Experience

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 UAE
 
 
 
 
 Description
 
 
 
 About the role
 
 As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals.
 
 
 A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
 
 
 
 
 
 Key Responsibilities
 
 
 
 Process Optimization:
 <ul>
 <li>
 Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.
 </li>
 <li>
 Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
 </li>
 <li>
 Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
 </li>
 </ul>
 Formalized Workflow Documentation:
 <ul>
 <li>
 Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.
 </li>
 <li>
 Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.
 </li>
 <li>
 Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.
 </li>
 </ul>
 Cross-Functional Collaboration:
 <ul>
 <li>
 Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.
 </li>
 <li>
 Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 
 Education:
 
 
 
 
 Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent demonstrable experience in a related discipline. Relevant certifications or additional qualifications are a plus.
 
 
 
 Experience:
 
 <ul>
 <li>
 Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
 </li>
 <li>
 Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.
 </li>
 </ul>
 
 
 Technical Skills:
 
 <ul>
 <li>
 Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
 </li>
 <li>
 Proficient in process modeling techniques and tools (e.g., BPMN, flowcharts, process mapping).
 </li>
 <li>
 Strong analytical skills with the ability to gather and interpret data, identify patterns, and provide actionable insights.
 </li>
 </ul>
 
 
 Soft Skills:
 
 <ul>
 <li>
 Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
 </li>
 <li>
 Detail-oriented mindset with the ability to critically evaluate and improve processes for efficiency and effectiveness.
 </li>
 <li>
 Strong project management skills, including the ability to prioritize tasks, manage timelines, and drive projects to completion.
 
 </li>
 </ul>
 This role is ideal for a customer support professional who is passionate about process improvement and delivering outstanding customer experiences. If you are a detail-oriented, data-driven thinker with a customer-first mindset, we encourage you to apply!
</div>

CROZIO

We are seeking a Business Process Analyst with a passion for process optimization, continuous improvement, and digital transformation. The ideal candidate will possess a strong understanding of Lean Six Sigma principles, process modelling, and automation tools to analyze, streamline, and enhance organizational workflows.

The role requires a blend of analytical thinking, technical capability, and strong communication skills to drive operational excellence across departments.

Key Responsibilities

Map, analyze, and redesign existing business processes using BPMN 2.0 standards.

Identify process bottlenecks, inefficiencies, and improvement opportunities through Lean Six Sigma methodologies (DMAIC / Kaizen).

Develop and implement continuous improvement frameworks to enhance productivity and reduce costs.

Collaborate with cross-functional teams (IT, Operations, Finance, HR, Sales) to gather requirements and define business needs.

Support automation initiatives using tools like n8n, Power Automate, UiPath, or Odoo Workflow.

Define and track KPIs and performance metrics to measure the effectiveness of process changes.

Prepare detailed SOPs, process documentation, and workflow diagrams for process governance.

Assist in ERP/CRM implementation and ensure process alignment across digital systems.

Conduct training and awareness sessions on Lean and Continuous Improvement practices.

Partner with leadership to translate strategic goals into actionable process improvement initiatives

Business Process Analyst (Lean Six Sigma Preferred)

Muller's Solutions

<div>M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
Key Responsibilities:<ul>
<li>Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.</li>
<li>Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.</li>
<li>Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.</li>
<li>Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.</li>
<li>Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.</li>
<li>Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li>
<li>3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.</li>
<li>Strong understanding of workflow design, process mapping, and optimization techniques.</li>
<li>Proficient in analyzing business requirements and translating them into technical specifications.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li>
<li>Proven problem-solving skills and a proactive approach to identifying and resolving issues.</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
<li>Certifications in ITIL or other ITSM methodologies are a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

We are looking for a Lead Process Analyst to analyze, design, and optimize system workflows and business processes, ensuring efficiency, scalability, and seamless system integration. You will work closely with engineering, product, and business teams to develop structured workflows, technical specifications, and automation strategies that improve operational performance.Key Responsibilities<ul><li>Manage two process analysts and support them for different process workflow configurations</li><li>Gather, analyze, and document business requirements, ensuring clarity and alignment with business objectives.</li><li>Translate requirements into structured technical specifications for development teams.</li><li>Define system workflows and integration schemes to enhance process efficiency along with workflow configuration.</li><li>Optimize and document existing processes, ensuring they are scalable and well-integrated across systems.</li><li>Collaborate with engineering teams to define API interactions, system dependencies, and message flows.</li><li>Support test case development and A/B experiments to validate process changes.</li><li>Ensure seamless communication between business and technical teams, resolving requirement ambiguities.</li></ul>Skills, Knowledge &amp; ExpertiseMust Have:<ul><li>3-5 years of experience as a Systems Analyst in a technology-driven environment.</li><li>Strong process decomposition skills and ability to write clear technical specifications.</li><li>Hands-on experience with business rules engines, decision modelling, and workflow configuration.</li><li>Strong analytical skills, with experience mapping workflows, analyzing dependencies, and improving system efficiencies.</li><li>Proficiency in process modeling using UML/BPMN notations.</li><li>Ability to work with engineering teams to define system specifications, process improvements, automation logic and system workflows.</li><li>Experience with API protocols (SOAP/REST/gRPC) and system integrations.</li><li>Familiarity with message brokers (RabbitMQ, Kafka, Google Pub/Sub) for event-driven architectures.</li></ul>Nice to Have:<ul><li>Previous experience with managing teams is a huge plus</li><li>Experience in FinTech products, particularly in lending, payments, or risk operations.</li><li>Understanding of database design and SQL for structuring system data flows.</li><li>Basic programming knowledge for technical feasibility assessments.</li></ul>

Lead, Process Engineering

Sobha Realty

We at Sobha Realty are looking for a proactive and detail-oriented Operations &amp; Process Analyst to join our team. This role involves working with business stakeholders to understand current workflows, identifying areas for improvement, and partnering with Salesforce and IT teams to implement changes that make operations faster, more efficient, and less manual.Key Responsibilities:1. Understand analyse existing business processes and workflows.2. Identify opportunities for process improvement and automation to increase efficiency.3. Collaborate with business stakeholders to understand and gather process requirements.4. Work with the Salesforce &amp; IT team to turn business needs into practical system solutions.5. Manage project timelines and coordinate between business, IT teams and BE Team.6. Test and validate automated processes to ensure they meet business needs.7. Coordinate with Business Excellence (BE) Team to document the processes.8. Provide training and support to end-users on new automated workflows.Job Type: Full-timePay: From AED8,000.00 per month

Executive - Process Improvement

Staffingine LLC

<div>
 
 
 Business Analyst
 
 
 
 
 Dubai, UAE &ndash; Remote
 
 
 
 
 Contract / Full Time
 
 
 
 
 Positions &ndash; 6
 
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 The
 
 Business Analyst
 
 will play a key role in bridging business needs with technical solutions by gathering, analyzing, and documenting requirements while ensuring successful project execution and delivery. This position involves close collaboration with cross-functional teams, stakeholders, and vendors to streamline business processes, enhance operational efficiency, and support the onboarding and maintenance of partners and systems.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Gather, document, and validate business requirements and translate them into detailed functional specifications.
 </li>
 <li>
 Work closely with technical teams to design and implement effective business solutions.
 </li>
 <li>
 Lead and monitor project execution from initiation through closure, ensuring timelines and deliverables are met.
 </li>
 <li>
 Perform process mapping, feasibility analysis, and provide data-driven recommendations for process improvements.
 </li>
 <li>
 Coordinate
 
 User Acceptance Testing (UAT)
 
 and support production issue resolution with the operations and technical teams.
 </li>
 <li>
 Manage project risks, issues, and dependencies proactively.
 </li>
 <li>
 Serve as a liaison between business stakeholders, the
 
 DTI
 
 team, and external vendors for project delivery and support.
 </li>
 <li>
 Address partner and stakeholder escalations efficiently while maintaining service excellence.
 </li>
 <li>
 Collaborate with the operations team to optimize business processes and ensure operational continuity.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Business Administration, Information Systems, or a related discipline.
 </li>
 <li>
 Proven track record in business analysis, project coordination, or operations support roles.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Proficiency in business process mapping, requirement analysis, and documentation.
 </li>
 <li>
 Excellent communication, coordination, and stakeholder management abilities.
 </li>
 <li>
 Hands-on experience in managing UAT processes and production issue resolution.
 </li>
 <li>
 Ability to collaborate effectively across cross-functional teams and vendors.
 </li>
 <li>
 Understanding of system workflows, integrations, and incident management processes.
 </li>
 <li>
 Strong project management and organizational skills.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 3 to 5 years
 
 of relevant experience in
 
 business analysis or project management
 
 .
 </li>
 <li>
 Experience working in remote or cross-regional environments is an added advantage.
 </li>
 </ul>
 
 
</div>

Business Analyst

Explore 3845+ Process analyst in Dubai this November. Find roles across top companies and apply now to boost your career.

3845 process analyst jobs IN Dubai

Process Analyst, Customer Experience

Process Analyst, Customer Experience

Business Process Analyst (Lean Six Sigma Preferred)

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Lead, Process Engineering

Executive - Process Improvement

Business Analyst