customer support executive Jobs in Lahore

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technical support specialist

product support engineer

Programmers Force

About Us: Programmers Force is a leading SaaS-based Fintech and RegTech product company, delivering innovative solutions such as Shufti Pro and AML Watcher to clients worldwide. Our mission is to provide cutting-edge compliance, KYC, and fraud prevention solutions that empower global businesses.We are seeking a Senior Product Support Engineer to join our growing team. This role is crucial for ensuring seamless product adoption, troubleshooting complex issues, and delivering a world-class customer experience. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a passion for supporting enterprise SaaS products.Key Responsibilities:<ul><li>Act as the primary escalation point for advanced product support cases from clients and internal teams.</li><li>Provide technical assistance and guidance on SaaS-based Fintech products (KYC, AML, and Compliance tools).</li><li>Troubleshoot complex product, API, and integration issues, ensuring timely resolution and customer satisfaction.</li><li>Collaborate with product, engineering, and QA teams to identify, reproduce, and resolve product-related issues.</li><li>Mentor and guide junior support engineers in handling customer cases effectively.</li><li>Document solutions, create technical knowledge base articles, and contribute to process improvements.</li><li>Ensure SLAs are met and maintain high CSAT/NPS scores by delivering excellent customer support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>4&ndash;6 years of experience in Product Support / Technical Support Engineering, preferably in SaaS or Fintech products.</li><li>Strong knowledge of APIs, web technologies (REST, JSON, Postman, cURL), and system integrations.</li><li>Experience working with Linux/Windows servers, databases (MySQL, MongoDB, or PostgreSQL).</li><li>Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus.</li><li>Excellent troubleshooting, analytical, and communication skills.</li><li>Strong customer-oriented mindset with the ability to manage enterprise-level clients.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs250,000.00 per monthWork Location: In person

Senior Product Support Engineer

We are a leading SaaS fintech product-based company serving clients worldwide. Our flagship products include identity verification and compliance solutions used by global enterprises. We are looking for motivated Trainee Product Support Engineers who are eager to learn, grow, and contribute to providing world-class product support to our clients.Key Responsibilities<ul><li>Assist in resolving customer issues related to our SaaS products via email, chat, or ticketing system.</li><li>Learn and understand product functionality, features, and integrations to provide accurate support.</li><li>Collaborate with senior support engineers and product teams to troubleshoot and escalate technical issues.</li><li>Document support cases, solutions, and best practices for internal knowledge sharing.</li><li>Participate in product training sessions to enhance product and domain knowledge.</li><li>Gather feedback from customers and share insights with product and engineering teams.</li><li>Ensure timely follow-ups with clients to provide resolution and maintain satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field (fresh graduates are encouraged to apply).</li><li>Basic understanding of SaaS products, APIs, and web technologies.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to work in shifts (if required) and under pressure in a fast-paced environment.</li><li>Eagerness to learn and develop technical as well as customer-facing skills.</li></ul>Preferred Skills (Good to Have)<ul><li>Familiarity with ticketing tools (e.g., Jira, Zendesk, Freshdesk).</li><li>Knowledge of SQL, REST APIs, or scripting basics (Python, JavaScript).</li><li>Previous internship or project experience in customer support or IT.</li></ul>Job Type: FresherWork Location: In person

Trainee Product Support Engineer

HR Force International

Key Responsibilities: 
<ul>
<li>Act as a primary technical contact for product support issues.</li>
<li>Troubleshoot, diagnose, and resolve software, integration, and configuration problems.</li>
<li>Collaborate with engineering and QA teams to escalate and resolve critical issues.</li>
<li>Document solutions, create knowledge base articles, and improve support processes.</li>
<li>Monitor system performance, conduct root cause analysis, and recommend product improvements.</li>
<li>Handle client communication, provide timely updates, and ensure SLAs are met.</li>
<li>Work closely with product and development teams for feature requests and enhancements.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or related field.</li>
<li>2–4 years of experience in product/application support (preferably SaaS-based).</li>
<li>Strong troubleshooting skills in Linux environments, databases (MySQL/PostgreSQL), and APIs.</li>
<li>Familiarity with web technologies, RESTful services, and cloud environments.</li>
<li>Experience with ticketing & project management tools (ClickUp, Jira, Zendesk).</li>
<li>Excellent communication skills for handling technical and non-technical stakeholders.</li>
<li>Ability to work in a fast-paced, global product-based environment.</li>
</ul>

Mid-Level Product Support Engineer

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Job Summary: 
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
 Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
 Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
 Conduct root cause analysis and provide permanent resolutions or documented workarounds.
 Assist clients with configuration, deployment, and performance optimization of our products.
 Document support cases, known issues, and resolutions in the internal knowledge base.
 Maintain SLA adherence and ensure timely communication with clients.
 Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Application Support Engineer

Physicians Revenue Group

Tekboox Looking to Hire Technical Sales Support Engineer/Estimation Engineer&middot; Responsibilities:<ul><li>Select products as per the technical requirements from the client.</li><li>Technically evaluate vendor and supplier quotations for comparison with customer requirements.</li><li>Prepare quotations, perform costing, and develop detailed BOQs.</li><li>Schedule delivery timelines for products being imported or locally purchased.</li><li>Lead projects from enquiry to supply stage.</li><li>Provide remote technical support to clients as required.</li><li>Advise clients on the best solutions within the company&rsquo;s product range.</li><li>Manage contracts, LOA, PIs, POs, LOI, and related documentation.</li><li>Prepare technical and commercial proposals in compliance with tende.</li></ul>Requirements:&middot; BS. Electrical Engineering&middot; Having 5+ years of experience in estimation, preparation of techno-commercial proposals and bid&middot; Must be competent in developing BOMs from Tender/BID documents, able to understand Electrical SLDs &amp; control diagrams&middot; Perks &amp; Benefits:&middot; Market competitive salary&middot; Medical Insurance&middot; Leave Encashment&middot; Foreign Trips&middot; 5 Working Days a WeekTiming &amp; Location:&middot; Timing: 10AM to 7PM Pakistan Times&middot; Location: Lahore (Onsite)&middot; Gender: Male/Female&middot; Must be fluent in Spoken English (mandatory)Only matching profiles will be considered.Interested candidates may share their resume at: saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Technical Sales Support Engineer/Estimation Engineer

CodeNinja

About Hyper
 Hyper is on a mission to turn every software engineer into a Forward Deployed Engineer
 Traditional software development is slow and bloated with boilerplate. Hyper is reimagining this with a software factory that takes Enterprise Workflows → domain driven architectures → working systems in hours, not months.
 Right now, we are building the core product, the platform that makes this future possible. Our early team will define what the “software factory” looks like, from domain models /Evals to AI- code generation to orchestrating developer experience.
 Role: Forward Deployed Engineer (Founding Team)
 As a Forward Deployed Engineer at Hyper, you won’t be sitting on customer projects, you’ll be building Hyper itself.
 Think of this as the “alpha version” of the FDE role: you’ll pioneer the mindset, the tools, and the components that future forward-deployed engineers will use. You’ll work closely with the founders and core architects to build the building blocks of Hyper, fast, reliable, developer-first systems.
 What You’ll Do
 <ul>
<li>Design and build core components of Hyper’s platform, from domain modeling engines to code scaffolding, to developer-facing UI.</li>
<li>Rapidly prototype and iterate on features that define the forward-deployed engineering experience.</li>
<li>Work across the stack (React/Next.js, Node.js, AWS/serverless, modern databases) to ship end-to-end modules.</li>
<li>Collaborate with product leads and the CTO to translate Hyper’s vision into working Platform.</li>
<li>Help shape Hyper’s technical DNA: best practices, architecture choices, developer happiness principles.</li>
<li>Be the voice of the engineer inside Hyper, asking “how would a forward-deployed engineer want this to work?”</li>
</ul>
Requirements: 
What We’re Looking For
 <ul>
<li>Builder mindset, you get energy from turning abstract ideas into working systems.</li>
<li>Strong technical foundation across:</li>
<li>Front-end: React/Next.js, TypeScript, Tailwind/MUI.</li>
<li>Back-end: Node.js, Express/NestJS, REST/GraphQL APIs.</li>
<li>Infra: AWS Lambda, DynamoDB, Cognito, Serverless frameworks.</li>
<li>Curiosity about developer tools, you’ve used things like Retool, or internal frameworks and have opinions about them.</li>
<li>Ability to thrive in ambiguity: there are no fixed playbooks here, you’ll help write them.</li>
<li>Evidence of shipping meaningful projects end-to-end.</li>
</ul>
Why Join Hyper
 <ul>
<li>Build the platform, not just use it, your work will define how engineers everywhere build software.</li>
<li>Be part of a founder-led, contrarian product company in Pakistan with global customer base.</li>
<li>Direct influence on the DNA of Hyper, your contributions will be visible in every customer deployment.</li>
<li>Grow with the company: today you’re building Hyper, tomorrow you may be deploying it with customers as the role evolves.</li>
</ul>
Benefits: 
<ul>
<li>Provident Fund</li>
<li>Gym Membership</li>
<li>Leaves as per the company policy.</li>
<li>Company-paid trips</li>
<li>Easy Loan Facility for Employees</li>
<li>Yearly Increment</li>
<li>Health Insurance (includes spouse and parents) (till the age of 80)</li>
</ul>

Senior Mern Stack Developer

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