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professional services specialist remote cities

Foodics

<div><p><b>Who Are We❓</b><br>
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p></p><p><b>
The Job in a Nutshell</b></p><p>
We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, (in addition to installing and configuring the system on-site), and solve on demand issues for them (especially during on-site visits in remote cities across Egypt, which requires frequent travel)!</p><p></p><p><b>
What Will You Do❓</b></p><ul><li>
Responsible for the initial product know-how and training (including on-site cashier and console training at customer locations).</li><li>
Travel to remote cities across Egypt to perform on-site installation and training for customers.</li><li>
Responsible for training, Install, configure and troubleshoot POS hardware, printers and networking devices requests.</li><li>
Ensure the branch is fully operational before go-live.</li><li>
Responsible for receiving calls on our unified number.</li><li>
Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.</li><li>
Close completed projects after completion.</li><li>
Share the customer&rsquo;s feedback with the Direct Manager on features and/or installation enhancements.</li><li>
Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.</li><li>
Coordinate with Sales, Onboarding, and Support teams to ensure smooth project delivery.</li></ul><p></p><p><b>
What Are We Looking For❓</b></p><ul><li>
Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related field.</li><li>
Must be based in Alexandria</li><li>
At least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies.</li><li>
Excellent problem-solving skills.</li><li>
Must have strong and excellent communication skills both written and oral.</li><li>
Fluency in English and Arabic is a must.</li><li>
Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.</li><li>
Must be flexible to work in a fast-paced and evolving environment.</li><li>
Willingness to travel frequently across Egypt and ability to work independently in remote locations.</li><li>
Experience in POS installation or field technical support and basic understanding of networking (routers, LAN, printers, IP configuration) is a plus.</li></ul><p></p><p><b>
What We Offer You❗</b><br>
We believe you will love working at Foodics!</p><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility.
</li><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div><p></p>

Professional Services Specialist - Remote Cities

MISR TECHNOLOGY SERVICES

<div><p><b>Helpdesk Specialist</b> provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.</p><p>
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.</p><p><b>
Responsibilities</b></p><ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul><p><b>
Requirements and Qualifications
</b></p><ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul><p>
</p><p>TqkDxjntiF</p></div>

IT Helpdesk Specialist - Alex Office

Yassir

<div>
 <strong>
  Yassir
 </strong>
 is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in
 <strong>
  45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa
 </strong>
 . It is backed (:
 <strong>
  $200M in funding
 </strong>
 ) by VCs from Silicon Valley, Europe and other parts of the world.
 <br/>
 <br/>
 We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
 <br/>
 <br/>
 Helping usher the continent into a digital economy era. We&rsquo;re not just about serving people - we&rsquo;re about creating a marketplace to bring people what they need while infusing social values.
 <br/>
 <br/>
 👋
 <strong>
  Hi, my name is Mohammed.
  <br/>
  <br/>
 </strong>
 I'm an
 <strong>
  Engineering Manager at Yassir
 </strong>
 , leading the tech teams behind our
 <strong>
  financial services channels
 </strong>
 .
 <br/>
 <br/>
 I&rsquo;m currently hiring a
 <strong>
  Senior Full Stack Engineer (React / Node.js)
 </strong>
 to join my team &mdash; someone who&rsquo;s not just here to code, but to
 <strong>
  build, grow, and lead by example
 </strong>
 .
 <br/>
 <br/>
 🚀 I&rsquo;m building a team driven by one mindset:
 <em>
  <strong>
   Best by Excellence.
   <br/>
   <br/>
  </strong>
 </em>
 A team where engineers don&rsquo;t just ship features &mdash; they
 <strong>
  own problems
 </strong>
 ,
 <strong>
  care about craft
 </strong>
 , and
 <strong>
  push each other to grow
 </strong>
 .
 <br/>
 <br/>
 Where autonomy meets collaboration, and where we challenge ourselves to be better &mdash; every day.
 <br/>
 <br/>
 That&rsquo;s why I&rsquo;m not looking for someone to just write code.
 <br/>
 <br/>
 I&rsquo;m looking for an engineer &mdash; someone who
 <strong>
  thinks
 </strong>
 ,
 <strong>
  questions
 </strong>
 ,
 <strong>
  learns
 </strong>
 , and
 <strong>
  builds with purpose
 </strong>
 .
 <br/>
 <br/>
 Someone who wants to
 <strong>
  make an impact
 </strong>
 , not just deliver tickets.
 <br/>
 <br/>
 <strong>
  👨&zwj;💻 You might be the right fit if:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You&rsquo;re solid in React, Node.js, and TypeScript, but always hungry to improve
  </li>
  <li>
   You care about clean code, architecture, and software design that lasts
  </li>
  <li>
   You don&rsquo;t wait for work &mdash; you look for what matters and make it happen
  </li>
  <li>
   You think in impact, not just in tickets
  </li>
  <li>
   You love to share knowledge, listen, and help others grow
  </li>
  <li>
   You want to be part of a team that cares about excellence &mdash; technically and humanly
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🔧 Tech Stack
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   React (hooks), Next.js, Node.js, TypeScript, PostgreSQL, REST/GraphQL, Docker, CI/CD
  </li>
  <li>
   Bonus: Clean Architecture, Domain-Driven Design (software architecture), SOLID principlesTesting (Jest / Cypress), Redis, AWS/GCP, Java (for backend interoperability or legacy systems)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why you should join Yassir
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +30 cities (Algeria, Tunisia, Morocco, Senegal, France and Germany)
  </li>
  <li>
   💸 Attractive salary and you even get a stake in the company
  </li>
  <li>
   🚉 Subsidized public transit pass
  </li>
  <li>
   🤙🏽Have a lasting impact on our company's culture
  </li>
  <li>
   🚀 Perfect timing with renowned investors to build something great
  </li>
  <li>
   📈 Extremely steep learning curve with own responsibility and intensive guidance
  </li>
  <li>
   💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
 <br/>
 <br/>
 Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
 <br/>
 <br/>
 We look forward to receiving your application!
 <br/>
 <br/>
 Best of luck,
 <br/>
 <br/>
 Your Yassir TA Team
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Senior Full Stack Engineer (React/Node) - Financial Services

AMIDEAST, Inc.

<div><p><b>COMPANY DESCRIPTION</b></p>
<p>
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.</p>
<p><b>
POSITION DESCRIPTION</b></p>
<p>
The Customer Service Specialist is the focal point of Amideast, serving customers&rsquo; needs and selling Amideast services. The Customer Service Specialist handles walk-ins applying Amideast policy and regulations and offers a professional service to elevate customer experience at Amideast and sell Amideast services. S/he provides customers assistance, receives their requests, and carries the necessary steps to fulfil those requirements. The Customer Service Specialist is accountable for courses/tests preparation registrations, books inventory and sales, and informing customers of all Amideast offerings where appropriate. The incumbent of the position will be responsible for achieving the department monthly sales targets as assigned by the direct supervisor.</p>
<p><b>
RESPONSIBILITIES</b></p>
<ul>
<li>Maintain a high level of a professional and cordial attitude dealing with customers</li>
<li>Respond to a variety of customers&rsquo; requests through offering accurate information and services</li>
<li>Work on the existing software CRM tool and achieve high level of accuracy for use</li>
<li>Maintain data and updates of existing shared sheets</li>
<li>Promote and sell Amideast offerings for walk-ins where appropriate</li>
<li>Answer calls, send emails, and whatsapp/SMS to achieve customer service sales targets</li>
<li>Sustain Amideast services offered according to policies and regulations</li>
<li>Suggest improvements in the quality of services offered to suit customers&rsquo; needs</li>
<li>Maintain data entry per business requirements</li>
<li>Issue various vouchers through CRM registration and paperwork</li>
<li>Involve in report writing through gathering necessary data</li>
<li>Perform a data analysis when needed</li>
<li>Participate in different training courses and meetings to enhance the quality of information given</li>
<li>Reviews and submits certification and accreditation requests per process for Alex candidates</li>
<li>Performs back office tasks related to Alex candidates, Proclass registrations, courier, reporting</li>
<li>Maintain a team-focused environment with CS colleagues and perform tasks assigned by the supervisor accurately</li>
<li>Coordinate with different departments per CS department processes</li>
<li>Perform EL class visits per schedule assigned by the supervisor and provide accurate feedback
</li><li>Retain candidates for the following rounds during class visits as a KPI for performance evaluation</li>
<li>Approach Placement test takers register in various Amideast offerings and achieve a high registration rate as a KPI for performance evaluation</li>
<li>Handles cash and manual swipe payments and reconciles cash daily with Finance</li>
<li>Assisting in social media campaigns, promotions, and collaborations that drive sales and brand visibility</li>
<li>Creating engaging and informative posts, images, and videos tailored to JD's audience across platforms like Instagram, Twitter, Facebook, and TikTok</li>
<li>Responding to comments, messages, and mentions to maintain a positive, interactive relationship with online customers</li>
<li>Working closely with the marketing and sales teams to align social media efforts with larger campaigns and promotional strategies
<p><b>QUALIFICATIONS</b></p>
 </li><li><p><b><i>Required:</i></b></p>
</li><li>Bachelor&rsquo;s degree</li>
<li>2-3 years of working experience in a related field</li>
<li>Customer service and call center background</li>
<li>Outbound sales and upselling experience is an asset.
</li><li>Proficiency in computer skills, Microsoft Office (Word, PowerPoint, Outlook and others)
</li><li>Strong Excel experience and reporting</li>
<li>Possess strong decision making and problem-solving technique</li>
<li>Acquire time management, and multi-task skills with an ability to prioritize responsibilities</li>
<li>Attentive to details and possession of ownership responsibilities</li>
<li>Handle difficult situations independently and/or as a part of a team</li>
<li>Maintain a knowledgeable background in different services
<p><b><i>Preferred:</i></b></p>
</li><li>Professional Certifications (optional)
</li><li>Working the Evening shift occasionally</li>
<li>Double shift required in case of events, absences, leaves, and extreme workloads</li>
<li>TOEIC score of 700 or equivalent</li>
</ul>
<p>The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p>
<p>
This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.</p>
<p>
Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.</p>
<p>
Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</p></div>

Customer Service Specialist (Egypt)

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-06-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF41658Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-27-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40053V</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

customer service representative telecom account

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-22-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39840U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Call Center Agent Position - Sutherland (Furniture)

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