professional services specialist - remote cities

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b2b - sr. specialist, account manager Jobs in Alexandria

b2b - sr. specialist, account manager

customer success specialist Jobs in Alexandria

customer success specialist

professional services specialist - remote cities Jobs in Alexandria

security engineer (bangkok based, relocation support) Jobs in Alexandria

senior it specialist

professional services specialist remote cities

Foodics

<div><p><b>Who Are We❓</b><br>
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p></p><p><b>
The Job in a Nutshell</b></p><p>
We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, (in addition to installing and configuring the system on-site), and solve on demand issues for them (especially during on-site visits in remote cities across Egypt, which requires frequent travel)!</p><p></p><p><b>
What Will You Do❓</b></p><ul><li>
Responsible for the initial product know-how and training (including on-site cashier and console training at customer locations).</li><li>
Travel to remote cities across Egypt to perform on-site installation and training for customers.</li><li>
Responsible for training, Install, configure and troubleshoot POS hardware, printers and networking devices requests.</li><li>
Ensure the branch is fully operational before go-live.</li><li>
Responsible for receiving calls on our unified number.</li><li>
Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.</li><li>
Close completed projects after completion.</li><li>
Share the customer&rsquo;s feedback with the Direct Manager on features and/or installation enhancements.</li><li>
Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.</li><li>
Coordinate with Sales, Onboarding, and Support teams to ensure smooth project delivery.</li></ul><p></p><p><b>
What Are We Looking For❓</b></p><ul><li>
Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related field.</li><li>
Must be based in Alexandria</li><li>
At least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies.</li><li>
Excellent problem-solving skills.</li><li>
Must have strong and excellent communication skills both written and oral.</li><li>
Fluency in English and Arabic is a must.</li><li>
Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.</li><li>
Must be flexible to work in a fast-paced and evolving environment.</li><li>
Willingness to travel frequently across Egypt and ability to work independently in remote locations.</li><li>
Experience in POS installation or field technical support and basic understanding of networking (routers, LAN, printers, IP configuration) is a plus.</li></ul><p></p><p><b>
What We Offer You❗</b><br>
We believe you will love working at Foodics!</p><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility.
</li><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div><p></p>

Professional Services Specialist - Remote Cities

MISR TECHNOLOGY SERVICES

<div><p><b>Helpdesk Specialist</b> provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.</p><p>
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.</p><p><b>
Responsibilities</b></p><ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul><p><b>
Requirements and Qualifications
</b></p><ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul><p>
</p><p>TqkDxjntiF</p></div>

IT Helpdesk Specialist - Alex Office

Brix

<p>Customer Success Specialist</p><p>Enzo Dialer | Remote (Work from Home)</p><p>About Enzo Dialer</p><p>At Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.</p><p>As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.</p><p>The Role: What You&rsquo;ll Do</p><ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul><p>Remote Work Requirements</p><p>To be successful in this remote role, you must have:</p><ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul><p>Additional Details</p><ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;150.00 - E&pound;250.00 per hour</p><p>Experience:</p><ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul>

Customer success specialist

Yassir

<div>
 <strong>
  Yassir
 </strong>
 is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in
 <strong>
  45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa
 </strong>
 . It is backed (:
 <strong>
  $200M in funding
 </strong>
 ) by VCs from Silicon Valley, Europe and other parts of the world.
 <br/>
 <br/>
 We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
 <br/>
 <br/>
 Helping usher the continent into a digital economy era. We&rsquo;re not just about serving people - we&rsquo;re about creating a marketplace to bring people what they need while infusing social values.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 In this role, you will be part of our growing and international engineering team, working with a high-quality code base and the latest tools, where you will promote your skills to be an expert in complex backend development, including microservices architecture, using Node.js,. You will own and build large scale backend systems and micro-services. You will design, develop, and deliver powerful server-side applications in a highly dynamic environment, where root cause analysis and rapid problem-solving are required.
 <br/>
 <br/>
 <strong>
  About Your Role As &ldquo;Senior Back-end Engineer&rdquo;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build robust and scalable software in Node js
  </li>
  <li>
   Design and create (micro)services and system architecture for projects, and contribute and provide feedback to other team members
  </li>
  <li>
   Help improve existing code quality through writing unit tests, automation and performing code reviews
  </li>
  <li>
   Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products
  </li>
  <li>
   Work with the engineering and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
  </li>
  <li>
   Dive into difficult problems and successfully deliver results on schedule
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Your Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BSc/MSc in Engineering, Computer Science or relevant field
  </li>
  <li>
   Minimum 4 years of experience in a similar role
  </li>
  <li>
   Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines
  </li>
  <li>
   Highly organized, creative and critical thinker
  </li>
  <li>
   Comfortable working in an entrepreneurial environment
  </li>
  <li>
   Solid OOP and software design knowledge - you should know how to create software that is extensible, reusable and meets desired architectural objectives
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Must have technical skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Language: Node.Js
  </li>
  <li>
   Database: Mongodb or other
  </li>
  <li>
   Framework: Express.js &amp; Nest j.s
  </li>
  <li>
   Web architecture: Rest and restful APIs, micro-services
  </li>
  <li>
   Master source version control: GIT
  </li>
  <li>
   Containers: Docker, kubernetes
  </li>
  <li>
   Caching, Redis server
  </li>
  <li>
   Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus
  </li>
  <li>
   Web load balancing
  </li>
  <li>
   Scaling
  </li>
  <li>
   OS administration
  </li>
  <li>
   Encryption : https//, digital signing
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why you should join Yassir
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +60 cities (Algeria, Tunisia, Morocco, and Senegal)
  </li>
  <li>
   💸 Attractive salary and you even get a stake in the company
  </li>
  <li>
   🚉 Subsidized public transit pass
  </li>
  <li>
   🤙🏽Have a lasting impact on our company's culture
  </li>
  <li>
   🚀 Perfect timing with renowned investors to build something great
  </li>
  <li>
   📈 Extremely steep learning curve with own responsibility and intensive guidance
  </li>
  <li>
   💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
 <br/>
 <br/>
 Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
 <br/>
 <br/>
 We look forward to receiving your application!
 <br/>
 <br/>
 Best of luck,
 <br/>
 <br/>
 Your Yassir TA Team
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Senior Back-end Engineer "Node j.s"

<div>
 <strong>
  Yassir
 </strong>
 is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in
 <strong>
  45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa
 </strong>
 . It is backed (:
 <strong>
  $200M in funding
 </strong>
 ) by VCs from Silicon Valley, Europe and other parts of the world.
 <br/>
 <br/>
 We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
 <br/>
 <br/>
 Helping usher the continent into a digital economy era. We&rsquo;re not just about serving people - we&rsquo;re about creating a marketplace to bring people what they need while infusing social values.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Backend Staff Engineer, you will drive the technical standards for the Backend across our consumer domain, working with multiple squads inside the domain. You will lead Backend engineers with tech roadmaps, architecture decisions, and feature development and release cycle. You will mentor junior developers. You will contribute to scaling up Backend engineers in multiple squads and bringing great talents on board by conducting technical interviews.
 <br/>
 <br/>
 <strong>
  About your role as Staff Back-End Engineer "Node.js"
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design, build and maintain features for the domain applications
  </li>
  <li>
   Provide technical leadership and manage dependencies
  </li>
  <li>
   Conduct design and code reviews
  </li>
  <li>
   Help the domain team members with technical blockers supporting them and helping them grow
  </li>
  <li>
   Continuously discover, evaluate, and implement new technologies to maximize efficiency
  </li>
  <li>
   Participate in architecture and design discussions
  </li>
  <li>
   Participate strongly in building the technical roadmap
  </li>
  <li>
   Conduct technical interviews
  </li>
  <li>
   Help Improving engineering standards, tooling, and processes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Owner of these projects
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform feasibility studies to validate capability and functionality
  </li>
  <li>
   Draft and submit intellectual property
  </li>
  <li>
   Research and assess current technologies
  </li>
  <li>
   Develop and execute complex, multi-tier distributed software search applications
  </li>
  <li>
   Create technical and domain expertise and apply to products and problems
  </li>
  <li>
   Assess and write code to improve or extend application
  </li>
  <li>
   Manage and assist current software applications
  </li>
  <li>
   Experience providing technical leadership, and mentoring others
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Your Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 10 years of experience in backend engineering with NodeJS
  </li>
  <li>
   Strong foundation in programming fundamentals
  </li>
  <li>
   Database: Mongodb or other
  </li>
  <li>
   Framework: Express.js &amp; Nest j.s
  </li>
  <li>
   Web architecture: Rest and restful APIs, micro-services
  </li>
  <li>
   Substantial experience with Git in a team environment
  </li>
  <li>
   Containers: Docker, kubernetes
  </li>
  <li>
   Caching, Redis server
  </li>
  <li>
   Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus
  </li>
  <li>
   Web load balancing
  </li>
  <li>
   Scaling
  </li>
  <li>
   OS administration
  </li>
  <li>
   Encryption : https//, digital signing
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Enjoy solving problems and helping others meet their goals
  </li>
  <li>
   Solid understanding of X
  </li>
  <li>
   Experience writing testable code and unit tests
  </li>
  <li>
   Have a deep knowledge of React JS and NodeJS, and you have experience developing products with it
  </li>
  <li>
   Experience using modern JavaScript and tooling in a full-stack setting
  </li>
  <li>
   Extensive experience with A/B experiments and have a data-driven attitude toward product development
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 😎 You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +30 cities (Algeria, Tunisia, Morocco, Senegal, France and Germany)
 <br/>
 <br/>
 💸 Attractive salary and you even get a stake in the company
 <br/>
 <br/>
 🚉 Subsidized public transit pass
 <br/>
 <br/>
 🤙🏽Have a lasting impact on our company's culture
 <br/>
 <br/>
 🚀 Perfect timing with renowned investors to build something great
 <br/>
 <br/>
 📈 Extremely steep learning curve with own responsibility and intensive guidance
 <br/>
 <br/>
 💯 Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
 <br/>
 <br/>
 At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
 <br/>
 <br/>
 Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
 <br/>
 <br/>
 We look forward to receiving your application!
 <br/>
 <br/>
 Best of luck,
 <br/>
 <br/>
 Your Yassir TA Team
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Staff Back-End Engineer "Node j.s"

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Representative

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-16-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39839U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p><br>
<p></p><p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p><br>
<p></p><p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p><br>
  <p> </p><p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>Additional information</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Costumer Service Representative- French

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