ai developer

data scientist

devops engineer, gisacc

account manager

ai engineer

qa analyst 2

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

Call Center Manager

Alignerr

<div>
 
 About The Job
 
 
 
 At Alignerr, we partner with the world&rsquo;s leading AI research teams and labs to build and train cutting-edge AI models.
 
 
 This role focuses on structured adversarial reasoning rather than exploit development. You will work with realistic attack scenarios to model how threats move through systems, where defenses fail, and how risk propagates across modern environments.
 
 
 
 Organization
 
 : Alignerr
 
 Position
 
 : Offensive Security Analyst (Structured / Non-Exploit)
 
 Type
 
 : Contract / Task-Based
 
 Compensation
 
 : $40&ndash;$60 /hour
 
 Location
 
 : Remote
 
 Commitment
 
 : 10&ndash;40 hours/week
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Analyze attack paths, kill chains, and adversary strategies across real-world systems
 </li>
 <li>
 Classify weaknesses, misconfigurations, and defensive gaps
 </li>
 <li>
 Review red-team style scenarios and intrusion narratives
 </li>
 <li>
 Help generate, label, and validate adversarial reasoning data used to train and evaluate AI systems
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 2+ years in pentesting, red team, or a strong blue-team role with hands-on attack knowledge
 </li>
 <li>
 Understand how real attacks unfold in production environments
 </li>
 <li>
 Ability to clearly explain attack chains, impact, and tradeoffs
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Competitive pay and flexible remote work.
 </li>
 <li>
 Work directly on frontier AI systems.
 </li>
 <li>
 Freelance perks: autonomy, flexibility, and global collaboration.
 </li>
 <li>
 Potential for contract extension.
 
 
 </li>
 </ul>
 
 Application Process (Takes 10&ndash;15 min)
 
 
 
 <ul>
 <li>
 Submit your resume
 </li>
 <li>
 Complete a short screening
 </li>
 <li>
 Project matching and onboarding
 
 
 </li>
 </ul>
 
 PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
 
</div>

Offensive Security Analyst (Structured / Non-Exploit)

<div>
 
 
 Job Summary
 
 
 
 
 
 
 We are seeking a Data Analyst to drive operational efficiency through advanced Excel modeling and automated reporting. You will be responsible for building the tools that predict workload, manage resources, and track performance in real-time.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Operational Modeling &amp; Forecasting
 
 
 
 
 
 <ul>
 <li>
 Develop and maintain complex
 
 forecasting models
 
 in Excel to predict volume, headcount requirements, and resource allocation.
 </li>
 <li>
 Utilize
 
 Erlang-C
 
 and
 
 Inverse Erlang
 
 logic within Excel to determine optimal staffing levels and service level targets.
 </li>
 <li>
 Create "What-If" scenario builders to help leadership understand the impact of changing variables
 </li>
 </ul>
 
 
 
 
 
 2. Data Engineering &amp; Transformation (Power Query)
 
 
 
 
 
 <ul>
 <li>
 Build robust
 
 ETL (Extract, Transform, Load)
 
 processes using
 
 Power Query
 
 to pull data from disparate sources (CSV, SQL, Web) into a clean, unified Excel Data Model.
 </li>
 <li>
 Automate the "data cleaning" cycle to ensure that 90% of your time is spent on analysis rather than manual data entry.
 </li>
 <li>
 Manage many-to-many relationships and complex measures using
 
 Power Pivot
 
 and
 
 DAX
 
 (Data Analysis Expressions).
 </li>
 </ul>
 
 
 
 
 
 3. Advanced Automation (VBA &amp; Office Scripts)
 
 
 
 
 
 <ul>
 <li>
 Develop
 
 VBA Macros
 
 or
 
 Office Scripts
 
 to automate repetitive tasks, such as generating personalized agent scorecards or distributing daily PDF reports via Outlook.
 </li>
 <li>
 Build "Toolkits" for other departments&mdash;creating user-friendly Excel interfaces with buttons, forms, and automated validation.
 </li>
 </ul>
 
 
 
 
 
 4. Performance Diagnostics &amp; Visualization
 
 
 
 
 
 <ul>
 <li>
 Design high-impact,
 
 interactive Excel Dashboards
 
 using Slicers, Form Controls, and Dynamic Arrays.
 </li>
 <li>
 Identify root causes of performance dips through deep-dive analysis (e.g., Variance Analysis, Correlation, and Trend Mapping).
 </li>
 <li>
 Translate technical data into actionable executive summaries for weekly and monthly business reviews.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Technical Mastery
 
 
 
 
 
 <ul>
 <li>
 
 Expert Excel:
 
 Mastery of
 
 Power Query
 
 (M Language) and
 
 Power Pivot
 
 (DAX) is non-negotiable.
 </li>
 <li>
 
 Logic &amp; Formulas:
 
 Expert in
 
 Dynamic Arrays
 
 (FILTER, UNIQUE, LAMBDA) and advanced lookups (XLOOKUP, INDEX/MATCH).
 </li>
 <li>
 
 Automation:
 
 Proficiency in writing/debugging
 
 VBA code
 
 or
 
 Office Scripts
 
 to streamline workflows.
 </li>
 <li>
 
 Data Integration:
 
 Experience connecting Excel directly to external databases or APIs.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 0 to 2 years of experience in Data Analytics, Workforce Management, or Production Planning.
 </li>
 <li>
 Prior experience in a high-volume environment (Contact Centers, Logistics, or Supply Chain) where real-time data is critical.
 </li>
 </ul>
 
 
</div>

Data Analyst

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organizations that caters to healthcare needs. We are looking for a skilled
 
 Business Reporting
 
 
 Analyst
 
 who will be responsible for supporting medical insurance operations by transforming raw operational and financial data into actionable insights.
 
 
 
 
 
 
 
 Your Job
 
 
 <ul>
 <li>
 Build, maintain, and enhance reports and dashboards.
 </li>
 <li>
 Perform detailed analysis on claims submissions, adjudication outcomes, provider billing, remittance cycles, and prior authorization requests.
 </li>
 <li>
 Conduct trend analysis, SLA monitoring, utilization studies, and cost insights.
 </li>
 <li>
 Extract and model data from OBIEE (Oracle BI), Power BI, and Excel.
 </li>
 <li>
 Clean, reconcile, and transform medical insurance datasets into business‑ready models.
 </li>
 <li>
 Work extensively with claims submission data, remittance advice structures, and prior approval requests.
 </li>
 <li>
 Understand claim life‑cycle workflows, provider payment processes, and operational TATs.
 </li>
 <li>
 Monitor data accuracy and escalate discrepancies.
 </li>
 <li>
 Support automation initiatives and collaborate with IT, Operations, Medical, and Finance teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field or equivalent experience
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in health insurance analytics or business reporting
 </li>
 <li>
 Advanced Power BI and Excel skills
 </li>
 <li>
 Experience with OBIEE (Oracle BI)
 </li>
 <li>
 Good command of English
 </li>
 <li>
 SQL knowledge
 </li>
 <li>
 Healthcare or medical insurance domain exposure
 </li>
 <li>
 Automation or reporting optimization experience
 </li>
 <li>
 Strong analytical and structured thinking
 </li>
 </ul>
 
 
</div>

Business Reporting Analyst

Amazon

<div>
 
 Description
 
 
 
 Amazon is a highly data driven company highly obsessive about metrics. The Data analysts play a crucial role in creating unique reports from data available in multiple locations and providing vital insights into the root cause of quality defects and inventory adjustments. ICQA Data Analyst will work closely with the ICQA, Learning and Finance departments to provide data and analytical support for the business.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Development of data collection processes and data management systems
 </li>
 <li>
 Designing of queries, compiling of data, and generation of reports in SQL
 </li>
 <li>
 Charting and graphing of data for reporting purposes
 </li>
 <li>
 Developing dashboard (Amazon Quicksight) to support business decision making and dive deep activities
 </li>
 <li>
 Develop automation solution for analysis (python)
 </li>
 <li>
 Prepare and publish reports for business reviews (Weekly Business Review, Quarterly Business Review, Project Updates)
 </li>
 <li>
 Supporting leadership team how to interpret data trends as needed
 </li>
 <li>
 In depth research of defect trends
 </li>
 <li>
 Present analysis in easily digestible standard reports
 </li>
 <li>
 Support to ICQA &amp; Learning Team Projects
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience that includes strong analytical skills, attention to detail, and effective communication abilities
 </li>
 <li>
 Experience communicating clearly and effectively with different functional groups including senior business leaders, finance, HR and developers
 </li>
 <li>
 Experience managing and executing large projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations
 </li>
 <li>
 Experience translating customer needs into business requirements
 </li>
 <li>
 Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with training and deploying machine learning systems to solve large-scale optimizations, or experience in development or technical support
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3176702
</div>

Data Analyst, AMET Central Data Analytics team

Deloitte

<div>
 
 Connect to your career at Deloitte
 
 
 
 Deloitte, established globally in 1845, is the world&rsquo;s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
 
 
 Deloitte innovation hub (DIH) is a strategic initiative established by Deloitte North &amp; South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients&rsquo; most complex business problems, across portfolios that include &lsquo;Strategy &amp; Transactions&rsquo;, &lsquo;Customer&rsquo;, &lsquo;Engineering, AI &amp; Data, &lsquo;Enterprise, Technology &amp; Performance&rsquo; and &lsquo;Cyber&rsquo;. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.
 
 
 We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
 
 
 
 Connect to your opportunity
 
 
 
 Our consultants work in a variety of projects to solve clients' toughest data problems by combining industry experience, consulting, and analytical skills to create a lasting impact.
 
 
 
 Responsibilities
 
 
 
 Our projects and clients vary greatly, and your responsibilities will differ based on your level of experience/skillset and the focus of the client engagement, but within our Analytics &amp; Cognitive SAS practice, your role is likely to include some or all of the following:
 
 
 <ul>
 <li>
 Advising clients on appropriate tooling for a particular solution based on your expertise in specific technologies
 </li>
 <li>
 Supporting our future pipeline of work, from design to sales, through to setup and delivery
 </li>
 <li>
 Placing a focus upon exceeding client expectations and delivering against our continuous improvement goals, taking a client problem, and turning it into a technical solution
 </li>
 <li>
 Providing technical oversight for other team members, including mentoring and guidance on technologies and methodologies
 </li>
 <li>
 Having the opportunity to lead and directly shape client relationships, with extensive client interaction as part of our Analytics team
 </li>
 <li>
 Working in an environment where self-development, learning and knowledge sharing is actively encouraged as part of the day-to-day work of the team
 
 
 </li>
 </ul>
 
 Connect To Your Skills And Professional Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science or computer engineering from reputable university
 </li>
 <li>
 7 - 10 years of experience as Software Testing Engineer at least 2 of them in Testing Automation.
 </li>
 <li>
 2+ years of programming experience, preferably in Java.
 </li>
 <li>
 Experience in Test Management tools ( Jira)
 </li>
 <li>
 Experience in API Testing Automation tools (SOAPUI, Postman)
 </li>
 <li>
 Experience in Test Automation tools and frameworks (Selenium, Cucumber, Rest Assured)
 </li>
 <li>
 Participate in internal and client-facing meetings to discuss requirements and shape test scripts based on knowledge of the product.
 </li>
 <li>
 Identify and breakdown the necessary tasks to test a new product
 </li>
 <li>
 Design test scripts by working with stakeholders and other members of the team
 </li>
 <li>
 Set up automated tests and UAT test scripts
 </li>
 <li>
 Identify and carry out a root cause analysis of errors and flag issues as and when they surface
 </li>
 <li>
 Participating in some of the offering development process to understand the growth and capability of the product
 </li>
 <li>
 Adhering to and updating established QA processes
 </li>
 <li>
 Devising and deploying fixes and improvements
 </li>
 <li>
 Writing and updating user documentation and operational procedures
 </li>
 <li>
 Visualise the test script results either by developing reports independently or working with the visualization developers.
 </li>
 <li>
 Using the knowledge of product testing to work in developing any in-built product validation processes where required
 
 
 </li>
 </ul>
 
 Connect to your service line - Technology &amp; Transformation
 
 
 
 Distinctive thinking, deep expertise, and collaborative working. That&rsquo;s what connects us. That&rsquo;s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we&rsquo;ll make an impact that matters.
 
 
 
 Personal independence
 
 
 
 Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
 
 
 
 Connect to your Industry
 
 
 
 &ldquo;What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte&rsquo;s clients include many of the world&rsquo;s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.&rdquo;
 
 
 <ul>
 <li>
 Dan, Technology &amp; Transformation
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 Making an impact is more than just what we do: it&rsquo;s why we&rsquo;re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
 
 
 We want you. The true you. Your own strengths, perspective and personality. So we&rsquo;re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we&rsquo;ll take your wellbeing seriously, too. Because it&rsquo;s only when you&rsquo;re comfortable and at your best that you can make the kind of impact you, and we, live for.
 
 
 Your expertise is our capability, so we&rsquo;ll make sure it never stops growing. Whether it&rsquo;s from the complex work you do, or the people you collaborate with, you&rsquo;ll learn every day. Through world-class development, you&rsquo;ll gain invaluable technical and personal skills. Whatever your level, you&rsquo;ll learn how to lead.
 
 
 
 Connect to your next step
 
 
 
 A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you&rsquo;ll experience a purpose you can believe in and an impact you can see. You&rsquo;ll be free to bring your true self to work every day. And you&rsquo;ll never stop growing, whatever your level.
 
 
</div>

Deloitte Innovation Hub | Automation Testing Tech Lead, Cairo, Egypt

Nexus Analytica

<h2>Nexus Analytica is seeking a Project Manager – Renewable Energy Consulting to lead and coordinate consulting assignments related to renewable energy, grid integration, BESS, power-sector reform, and project agreements.</h2> This role is focused on advisory project management rather than contractor-side site execution. The selected candidate will manage project delivery, client coordination, timelines, risks, reporting, and internal workstreams across multidisciplinary consulting assignments. This reflects Nexus Analytica’s established project delivery approach, which includes schedule control, scope supervision, change management, stakeholder communication, risk management, and quality assurance. <h3> </h3><h3>Key Responsibilities</h3><ul><li>Lead the planning, coordination, and execution of consulting projects in renewable energy, power systems, BESS, and related infrastructure advisory.</li><li>Manage project schedules, deliverables, milestones, resources, and reporting processes.</li><li>Coordinate multidisciplinary teams across technical, financial, commercial, and regulatory workstreams.</li><li>Act as the main interface with clients, partners, utilities, ministries, and other project stakeholders.</li><li>Monitor project scope, identify changes, maintain action trackers, and support change management processes.</li><li>Track project risks, issues, dependencies, and mitigation actions to ensure timely and high-quality delivery.</li><li>Oversee the preparation of reports, presentations, technical notes, and client deliverables.</li><li>Support procurement-related assignments, consultancy supervision, and implementation coordination where relevant.</li><li>Organize and facilitate meetings, workshops, and capacity-building sessions with clients and stakeholders.</li><li>Contribute to proposal preparation, methodology development, and business development activities.</li></ul> These responsibilities reflect Nexus’s documented delivery model, including project preparation, procurement process support, financial management, consultancy services supervision, capacity building, stakeholder interaction, and quality-controlled reporting. <h3>Required Qualifications</h3><ul><li>Bachelor’s degree in Engineering, Energy Systems, Project Management, Economics, Business, or a related field.</li><li>5 to 10 years of relevant experience in project management, consulting, infrastructure advisory, renewable energy, or power-sector assignments.</li><li>Experience coordinating multidisciplinary teams and managing client-facing consulting projects.</li><li>Good understanding of renewable energy projects, project agreements, grid-related assignments, or infrastructure development processes.</li><li>Strong organizational, communication, reporting, and stakeholder management skills.</li><li>Strong written and spoken English.</li><li>Arabic is an advantage.</li></ul><h3> </h3><h3>Preferred Qualifications</h3><ul><li>Master’s degree in a relevant field.</li><li>PMP certification or equivalent project management training is an advantage.</li><li>Experience with renewable energy projects, BESS, project preparation, procurement support, or owner’s engineer / advisory assignments.</li><li>Familiarity with project planning tools such as Microsoft Project, Excel, and collaboration/document-control platforms.</li><li>Experience working with governmental entities, utilities, development partners, or private developers in Egypt, MENA, or Africa is an advantage.</li></ul> The emphasis on planning, reporting, scope control, schedule adherence, and QA/QC is consistent with Nexus’s own project management methodology, which explicitly references PMI-based practices, Microsoft Project, formal scope-change logging, regular stakeholder communication, monthly progress reporting, and four-eye quality review of deliverables. <h3> </h3><h3>Skills</h3><ul><li>Project planning and coordination</li><li>Stakeholder management</li><li>Schedule and milestone tracking</li><li>Risk and issue management</li><li>Scope and change management</li><li>Client communication</li><li>Report writing and presentation</li><li>Multidisciplinary team coordination</li></ul><h3> </h3><h3>What We Offer</h3> <ul><li>Opportunity to work on high-impact renewable energy and power-sector consulting projects</li><li>Exposure to multidisciplinary assignments across technical, financial, commercial, and regulatory topics</li><li>A collaborative and intellectually stimulating work environment</li><li>Professional growth in a fast-evolving energy consulting firm</li></ul><h3> </h3>

Project Manager

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