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qa team lead

Brave Bison

<div>
 
 
 QA Team Lead, Brave Bison Commerce
 
 
 
 
 
 
 
 Who are we?
 
 
 
 A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.
 
 
 
 
 
 Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we&rsquo;re underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.
 
 
 
 
 
 We&rsquo;re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.
 
 
 
 
 
 
 
 
 
 Our mission
 
 
 
 
 
 
 New platforms, new behaviours, new audiences, new trends, new technologies, new regulations&mdash;our clients&rsquo; worlds get more complex daily. Their agency partnerships shouldn&rsquo;t. It&rsquo;s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.
 
 
 
 
 
 That&rsquo;s why we make it our mission to
 
 capitalise on complexity
 
 for our clients&mdash;across consultancy, capability and execution&mdash;by crafting dynamic digital solutions that outpace tomorrow&rsquo;s challenges.
 
 
 
 
 
 
 
 
 
 Our values
 
 
 
 
 
 
 
 
 
 We&rsquo;re a proudly diverse business comprised of deep specialists across media, marketing, training and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:
 
 <ul>
 <li>
 
 Bold Curiosity.
 
 </li>
 </ul>
 
 We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients&rsquo; worlds and are always hungry to learn more about them, our specialisms and each other.
 
 
 
 
 <ul>
 <li>
 
 Connected Clarity.
 
 </li>
 </ul>
 
 We are focused in our collaboration &mdash; joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.
 
 
 
 
 <ul>
 <li>
 
 Positive Encouragement.
 
 </li>
 </ul>
 
 We want to make working with us the best part of someone&rsquo;s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Constant Impact.
 
 </li>
 </ul>
 
 We believe in outcomes over outputs. We&rsquo;re goal orientated, results driven and data-led. We show up with passion every day. And we&rsquo;re always honing our craft.
 
 
 
 
 
 
 Brave Bison Commerce
 
 
 
 With over 300 ecommerce projects and &pound;2billion worth of transactions under our belt, we&rsquo;ve designed and built hundreds of bespoke digital solutions for complex B2B, B2C, D2C and B2B2C companies.
 
 
 Whether we&rsquo;re modernising a monolith platform or building a fully composable solution, we ensure our clients are ready to meet customers anywhere &ndash; online, mobile, in-store or on social &ndash; unlocking a brave new world of possibility.
 
 
 
 
 
 
 Your role
 
 
 
 As the QA Team Lead, you will establish and lead the Quality Assurance function across the business. This includes defining the QA vision, building scalable processes, mentoring the QA team, and ensuring consistent, high-quality delivery of e-commerce solutions.
 
 
 
 
 
 Because this role interacts with stakeholders across multiple countries and departments, we&rsquo;re looking for someone
 
 easy-going, approachable, and highly effective in communication
 
 , able to collaborate smoothly with diverse teams and build strong relationships.
 
 
 
 
 
 A major aspect of this role is
 
 advocating for QA
 
 ,
 
 educating stakeholders
 
 on its value, and ensuring QA has a strong, respected presence
 
 in all project phases
 
 . You will enforce QA processes across existing and new projects, including early
 
 involvement during the pre-sales or discovery phases.
 
 
 
 
 
 
 You will also be responsible for introducing
 
 AI-driven approaches
 
 to reduce QA effort, streamline workflows, and increase overall efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Establish and lead the QA practice within the organisation, defining the long-term QA strategy and vision.
 </li>
 <li>
 Communicate and demonstrate the value of QA to stakeholders, leadership, and cross-functional teams.
 </li>
 <li>
 Advocate for the QA team, ensuring QA has influence across all project stages.
 </li>
 <li>
 Review QA involvement, ways of working, and quality gates across all existing projects; recommend and implement improved, more efficient processes.
 </li>
 <li>
 Enforce robust QA processes for all new projects, starting from the pre-sales phase.
 </li>
 <li>
 Lead, mentor, and grow a team of QA engineers. Coordinate with teams on which trainings they should take, depending on the project needs.
 </li>
 <li>
 Ensure consistent testing standards across functional, regression, integration, and end-to-end testing.
 </li>
 <li>
 Implement and track QA KPIs (defect leakage, test coverage, release readiness, etc.).
 </li>
 <li>
 Identify opportunities to use AI tools to improve QA efficiency, ensuring responsible and effective adoption.
 </li>
 <li>
 Collaborate closely with Product, Development, and Delivery teams to embed quality throughout the SDLC.
 </li>
 <li>
 Participate in release planning, risk assessments, and quality gate approvals.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 5+ years of experience in QA roles, with at least 2 years in a leadership or team lead position.
 </li>
 <li>
 Strong experience working in
 
 e-commerce environments
 
 with complex, high-traffic systems.
 </li>
 <li>
 Strong understanding of QA methodologies, test strategies, and agile delivery practices.
 </li>
 <li>
 
 Fluent English
 
 &mdash; essential for working in a multi-national organisation and collaborating with global teams.
 </li>
 <li>
 
 Easy-going, approachable, and excellent communication skills
 
 &mdash; able to collaborate effectively across diverse teams and cultures.
 </li>
 <li>
 Ability to clearly articulate QA value to both technical and non-technical stakeholders and clients.
 </li>
 <li>
 Strong analytical and problem-solving skills with excellent organisational abilities.
 </li>
 <li>
 Experience managing remote or international QA teams.
 </li>
 <li>
 
 Ability to introduce, implement, and scale the use of AI tools in QA
 
 , improving team efficiency and reducing manual effort.
 </li>
 <li>
 Knowledge of performance, load, or security testing is a plus.
 </li>
 </ul>
 
 
 
 
 
 Nice-to-Have
 
 
 <ul>
 <li>
 Experience with API testing tools (Postman, REST Assured).
 </li>
 <li>
 Knowledge of cloud environments (AWS, Azure).
 </li>
 <li>
 ISTQB or equivalent certification.
 </li>
 <li>
 Experience evaluating or experimenting with modern AI tools for software testing and productivity.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll get
 
 
 
 
 
 
 Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.
 
 
 
 
 
 But not only that, we are the UK&rsquo;s first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste &amp; Recycling and Sustainable Consumption.
 
 
 
 
 
 Then there&rsquo;s a whole host of benefits &ndash; from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here&rsquo;s a snapshot of just some of the benefits we think you might also like:
 
 
 
 
 <ul>
 <li>
 
 Dynamic working:
 
 To keep that work-life harmony in check, we're flexible on where and when you work
 </li>
 <li>
 
 Calm Subscription:
 
 Now more than ever, it&rsquo;s important to mind your mind!
 </li>
 <li>
 
 25 days annual leave:
 
 This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
 </li>
 <li>
 
 Christmas closure:
 
 No need to save holiday days for the Christmas closure period. It's on us!
 </li>
 <li>
 
 Birthdays off:
 
 One extra day to celebrate your big day
 </li>
 <li>
 
 Summer hours:
 
 Between June and Aug we finish at 15.00 every Friday.
 </li>
 <li>
 
 Online coaching and mental health support:
 
 Unlimited via OpenUp
 </li>
 <li>
 
 Remote Working:
 
 Work abroad for up to one month a year.
 </li>
 <li>
 
 Performance &amp; Salary:
 
 Reviewed twice a year for everyone.
 </li>
 </ul>
 
 
 
 
 Finally, we&rsquo;re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital &amp; civil partnership status.
 
</div>

QA Team Lead

Robusta Studio

<div>
 
 About Octopus By RTG
 
 
 
 Octopus by RTG is the tech hiring and outsourcing arm of
 
 Robusta Technology Group
 
 , dedicated to connecting exceptional tech talent with top-tier organizations across the
 
 MENA, GCC, Europe, the US, and Canada
 
 . We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead End-to-End Testing: Design, plan, and oversee comprehensive manual and automated testing strategies to ensure software quality across all stages of the development lifecycle, focusing on both functional and non-functional requirements
 </li>
 <li>
 Automation &amp; Manual Testing: Develop, maintain, and execute robust automated test scripts and frameworks, while also performing meticulous manual testing to uncover hard-to-find bugs and edge cases
 </li>
 <li>
 Bug Identification &amp; Reporting: Demonstrate exceptional attention to detail and a meticulous approach in finding, documenting, and tracking defects, ensuring issues are clearly communicated and resolved efficiently
 </li>
 <li>
 Quality Leadership: Serve as the senior point of contact for all quality-related matters, leading a team of QA engineers and analysts in best practices for testing, defect prevention, and continuous process improvement
 </li>
 <li>
 Client Engagement &amp; Communication: Confidently lead challenging client discussions regarding quality standards, test results, and defect management, translating technical findings into actionable business insights and recommendations
 </li>
 <li>
 Test Strategy &amp; Planning: Architect and refine test strategies, including risk-based testing approaches, regression testing plans, and automation coverage, ensuring alignment with project goals and timelines
 </li>
 <li>
 Collaboration &amp; Mentorship: Work closely with cross-functional teams, including developers, business analysts, and project managers, to ensure quality objectives are met, while mentoring junior QA staff and fostering a culture of quality throughout the organization
 </li>
 <li>
 Continuous Improvement: Stay abreast of emerging testing tools and methodologies, driving innovation in QA processes and advocating for the adoption of new technologies that enhance testing efficiency and effectiveness
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 7+ years of progressive experience in software quality assurance and quality control, with at least 2 years in a senior or lead QA role
 </li>
 <li>
 Proven expertise in both manual and automated testing, including hands-on experience with automation frameworks
 </li>
 <li>
 Demonstrated ability to design and execute detailed test plans, test cases, and regression suites for complex software systems
 </li>
 <li>
 Strong track record of identifying, isolating, and documenting critical bugs and edge cases, with a reputation for meticulousness and attention to detail
 </li>
 <li>
 Experience leading and mentoring QA teams and managing quality processes in Agile or hybrid development environments
 </li>
 <li>
 Excellent communication skills, with the ability to lead difficult conversations with clients and stakeholders and translate technical findings into business value
 </li>
 <li>
 Proficiency with bug tracking and test management tools
 </li>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience)
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Advanced knowledge of automated testing tools and scripting languages
 </li>
 <li>
 Deep understanding of software development life cycle, QA methodologies, and best practices
 </li>
 <li>
 Experience with version control systems
 </li>
 <li>
 Familiarity with CI/CD pipelines and DevOps practices is a plus
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Extreme attention to detail and a rigorous, analytical mindset
 </li>
 <li>
 Strong leadership, mentoring, and team-building abilities
 </li>
 <li>
 Excellent problem-solving and troubleshooting skills
 </li>
 <li>
 Ability to manage multiple priorities and deliver high-quality results under pressure
 
 
 </li>
 </ul>
 
 Optional Qualifications
 
 
 
 <ul>
 <li>
 Experience in regulated industries or with enterprise-scale projects
 </li>
 <li>
 Exposure to performance, security, or usability testing
 </li>
 </ul>
</div>

Senior QA - MS Dynamics Knowledge - Remote - 11 Months - Octopus by RTG

Innovo Group

<div>
 Role Purpose
 
 To lead and supervise the site quality control team in implementing and maintaining the quality management system across all construction activities. The Quality Control Team Leader ensures that all works are executed in compliance with project specifications, industry standards, and client requirements, while promoting a proactive quality culture on-site.
 
 Key Accountabilities
 <ul>
 <li>
 Lead the quality control team in daily inspection and testing activities across civil, mechanical, and electrical disciplines.
 </li>
 <li>
 Review and implement Inspection &amp; Test Plans (ITPs), method statements, and quality procedures.
 </li>
 <li>
 Supervise the preparation and maintenance of quality documentation, including checklists, test reports, and NCRs.
 </li>
 <li>
 Ensure all materials, workmanship, and construction activities comply with approved drawings and standards.
 </li>
 <li>
 Coordinate with site engineers, consultants, and subcontractors to resolve quality-related issues.
 </li>
 <li>
 Conduct regular audits and site walkthroughs to identify potential non-conformities and recommend corrective actions.
 </li>
 <li>
 Monitor the implementation of corrective and preventive actions and ensure timely closure of NCRs.
 </li>
 <li>
 Support project handover by ensuring proper documentation and quality dossiers are completed.
 </li>
 <li>
 Assist in training and mentoring site QC inspectors to maintain a high standard of quality awareness.
 </li>
 <li>
 Promote continuous improvement and quality awareness within project teams.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor's degree in civil, Mechanical, or Electrical Engineering.
 </li>
 <li>
 5+ years of experience in Quality Control within the construction sector.
 </li>
 <li>
 Deep understanding of QA/QC processes, international codes, and project specifications.
 </li>
 <li>
 Experience with ISO 9001 standards and construction quality management systems.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Proficiency in Microsoft Office, AutoCAD, and quality tracking systems.
 </li>
 <li>
 Quality certifications (e.g., ISO Lead Auditor, CQE) are an advantage.
 </li>
 </ul>
</div>

Quality Team Leader

Valeo

<div>
 As a Graduate Internship Trainee in the Quality Team, you will be actively involved in:
 
 
 <ul>
 <li>
 Plan and Confirm QA Strategy
 </li>
 <li>
 Review and update Quality Assurance Setup
 </li>
 <li>
 Review and update Quality Assurance goals and objectives
 </li>
 <li>
 Perform QA Process/WP reviews
 </li>
 <li>
 Log and track findings till closure
 </li>
 <li>
 Review and Consolidate SW Iteration Checklist and Report Iteration Status
 </li>
 <li>
 Report and escalate QA impediments
 </li>
 <li>
 Participate in applied communication mechanisms in place
 </li>
 <li>
 Escalate QA impediments when needed
 </li>
 <li>
 Create and Propagate lessons learned
 </li>
 <li>
 Identify and record Lessons Learned
 </li>
 <li>
 Support the R&amp;D project team to identify gaps and inefficiencies
 </li>
 <li>
 Coach the R&amp;D project team on process, method and tool topics or organizes that they get coaching from respective sources,
 </li>
 <li>
 Take gaps identified by SYS&amp;SW Quality reviews, customer reviews. self-assessments, or other reviews and tracks them to closure,
 </li>
 <li>
 Work closely together and is supported by Process Owners and Key Users.
 </li>
 <li>
 Perform configuration management audits
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Recent graduate of year 2025 and 2024
 </li>
 <li>
 Bachelor's degree in Communication, Mechatronics, Electronics ,Computer Engineering or Computer Science.
 </li>
 <li>
 Language Proficiency: Excellent command of both English and Arabic (written and verbal communication is essential). French is a strong plus.
 </li>
 <li>
 Ability to work effectively in a team environment.
 
 
 </li>
 </ul>
 
 Program Details
 
 
 
 Duration: 6 months, with renewal possibility based on performance and program needs.
 
 
 Status: Full time.
 
 
 Location: On-site.
</div>

Graduate in Training Program (GIT), Quality Assurance

Beyond Menu

<div>
 
 
 About Beyond Menu
 
 
 
 BeyondMenu helps 15,000 independent restaurants win with digital hospitality &mdash; SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We&rsquo;re a leading revenue partner for independent restaurants in the US.
 
 
 
 
 
 We&rsquo;re profitable, growing fast, and building a world-class sales team in Cairo.
 
 
 
 
 
 
 Why This Role
 
 
 
 
 Earn in US dollars.
 
 &nbsp;$1,100/month guaranteed from day one during training &mdash; and it only goes up from there. Our ramped reps earn $1,500&hellip; $2,000&hellip; $2,500&hellip; $3,000 and beyond. Commissions are uncapped. That&rsquo;s 10x the national average salary, in a currency that holds its value.
 
 
 
 
 
 
 Work from home.
 
 &nbsp;No commute, no office politics. You, your headset, and your numbers.
 
 
 
 
 
 
 Built for students and recent grads.
 
 &nbsp;Our shift aligns with US Eastern business hours &mdash; typically 3:00 PM &ndash; 12:00 AM Cairo time, with flexibility to shift schedules later depending on business needs &mdash; which means you can attend university during the day and build a real career in the evening. No prior sales experience required &mdash; we provide comprehensive training. What we&rsquo;re looking for is fluent English, competitive drive, and the discipline to show up every day.
 
 
 
 
 
 
 Already have sales experience?
 
 &nbsp;Even better. Experienced BDRs and SDRs ramp faster and earn more. If you&rsquo;ve carried a target at Raya, Xceed, Teleperformance, or any outbound operation, you know the game &mdash; we just pay better.
 
 
 
 
 
 
 The Role
 
 
 
 You&rsquo;ll call American restaurant owners, create urgency around BeyondMenu&rsquo;s platform, and book qualified meetings for our Account Executives. This is high-volume cold outbound &mdash; 150&ndash;300 calls per day, most ending in rejection, some ending in wins that pay your commission.
 
 
 
 
 
 This is a phone-first role. You&rsquo;ll prospect, cold call, handle objections, control conversations, and earn decision-maker attention &mdash; daily.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Cold call restaurant owners across the US to generate qualified meetings for Account Executives
 </li>
 <li>
 Run high-volume outbound prospecting &mdash; calls, follow-ups, tasks
 </li>
 <li>
 Position value quickly and confidently in fast-paced conversations
 </li>
 <li>
 Handle objections and earn commitment from busy decision-makers
 </li>
 <li>
 Maintain clean activity, notes, and outcomes in Salesforce
 </li>
 <li>
 Hit daily execution standards for dials, talk time, connects, and meetings set
 </li>
 <li>
 Improve continuously through structured call coaching, QA, and performance feedback
 </li>
 </ul>
 
 
 
 
 
 Who Thrives Here
 
 
 <ul>
 <li>
 You&rsquo;re competitive &mdash; you want a leaderboard and you want to be at the top of it
 </li>
 <li>
 You&rsquo;re comfortable with rejection and pressure &mdash; it fuels you, it doesn&rsquo;t drain you
 </li>
 <li>
 You want to build real sales skill: objection handling, control, closing for next steps
 </li>
 <li>
 You track your numbers and take pride in performance
 </li>
 <li>
 You bring energy, urgency, and coachability every shift
 </li>
 <li>
 You want a clear path to Account Executive or Team Lead &mdash; top performers have been promoted within 6 months
 </li>
 </ul>
 
 
 
 
 
 Preferred Background
 
 
 <ul>
 <li>
 SDR/BDR experience OR high-drive entry-level talent &mdash; both welcome
 </li>
 <li>
 Experience in outbound, call-center, SMB, or high-velocity sales is a plus
 </li>
 <li>
 Restaurant, hospitality, or local business exposure is helpful &mdash; not required
 </li>
 <li>
 Currently enrolled university students are encouraged to apply
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 $750 USD/month base + uncapped commission&nbsp;&mdash;&nbsp;$1,100/month guaranteed during training.
 
 &nbsp;After training,&nbsp;baseline expectation is
 
 $1,500/month
 
 , but top performers earn more than $3,000/month
 </li>
 <li>
 
 Paid in US dollars
 
 &nbsp;&mdash; deposited monthly, currency-protected
 </li>
 <li>
 
 Fully remote
 
 &nbsp;&mdash; work from anywhere in Cairo
 </li>
 <li>
 
 Comprehensive sales training
 
 &nbsp;&mdash; structured daily call coaching, live QA, real-time scorecards and performance feedback
 </li>
 <li>
 
 Career progression
 
 &nbsp;&mdash; fast track to Account Executive or Team Lead roles for top performers
 </li>
 <li>
 
 Compatible with university schedules
 
 &nbsp;&mdash; US Eastern business hours (typically 3:00 PM &ndash; 12:00 AM Cairo time, with flexibility to shift schedules later depending on business needs) lets you study during the day and earn at night
 </li>
 </ul>
 
 
 
 
 
 $1,100 - $3,000 a month
 
 
 
 $750 USD/month base salary + uncapped performance commission.&nbsp;During your training ramp period, you receive a guaranteed supplemental commission on top of your base &mdash; meaning you earn at least $1,100 USD/month&nbsp;from day one, even before you close your first deal. After training,&nbsp;the baseline expectation is $1,500/month, but top performers earn more than $3,000/month.&nbsp;Commissions are uncapped. All compensation is paid in US dollars.
 
 
 
 
 
 Ready to earn in dollars and build a real sales career?
 
 Apply now
 
 &mdash; we&rsquo;re hiring on a rolling basis and moving fast. Current university students are encouraged to apply.
 
</div>

Sales Representative — Remote, USD Pay, US Eastern Hours

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

Call Center Manager

VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 Together we can.
 
 
 
 About The Role
 
 
 
 We are seeking a highly skilled Senior Test Engineer who will play a key role in shaping and executing our testing strategy across critical products and platforms. The individual will design and maintain test plans, lead complex testing activities, and drive continual improvements in automation, quality standards, and engineering practices. This role is ideal for someone who has understanding and hands on experience of the Digital ecosystem ( Appium, API, REST Assured) and knowledges in developments to automate things.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Develop and maintain automation frameworks for Appium and API solutions
 </li>
 <li>
 Mentor junior test engineers and promote quality best practices
 </li>
 <li>
 Design, implement, review, and maintain test strategies, plans, and cases
 </li>
 <li>
 Lead testing activities for complex features or projects, working closely with developers and product owners
 </li>
 <li>
 Build, maintain, and execute automated and manual test suites
 </li>
 <li>
 Conduct performance, regression, functional, and integration testing
 </li>
 <li>
 Analyse and troubleshoot complex issues, providing clear and actionable defect reports
 </li>
 <li>
 Ensure comprehensive test coverage through risk-based techniques and impact assessment
 </li>
 <li>
 Collaborate in Agile/Scrum ceremonies, contributing to planning, reviews, and retrospectives
 </li>
 <li>
 Continuously improve QA processes, tools, and operational efficiencies
 </li>
 <li>
 Lead defect triage meetings and partner with development teams to resolve issues
 </li>
 <li>
 Write and review clean, reusable automation code using OOP principles
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Bring 3+ years of experience in software testing or quality assurance
 </li>
 <li>
 Expertise in automation tools including Appium and API
 </li>
 <li>
 Experienced REST API testing tools such as REST Assured
 </li>
 <li>
 Fluent in English (B2 level or above)
 </li>
 <li>
 Skilled in automation testing
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Electrical Engineering, or a related field
 </li>
 <li>
 Possess strong experience of testing methodologies, tools, and QA processes
 </li>
 <li>
 Proficient in Agile/Scrum or DevOps environments
 </li>
 <li>
 Proficient in at least one programming or scripting language (e.g., Python, JavaScript, Java)
 </li>
 <li>
 Strong understanding of unit, integration, system, and user acceptance testing
 </li>
 <li>
 Familiar with CI/CD tools such as Azure DevOps or GitHub Actions
 </li>
 <li>
 Knowledge of containerisation (Docker) and cloud platforms (AWS, Azure, or GCP) is a plus
 </li>
 <li>
 Excellent communication, analytical thinking, and problem-solving abilities
 </li>
 <li>
 Relevant certifications such as ISTQB Foundation or Agile Tester
 
 
 
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 Not a perfect fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.ty.
 
 
 
 What's In It For You
 
 
 
 We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
 
 
 
 What Skills You Will Learn
 
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 Alert
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 Follow us on social media and #StayConnected
 
 
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 LinkedIn: https://www.linkedin.com/company/vois/
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 Facebook: https://www.facebook.com/voisglobal
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 Instagram: https://www.instagram.com/voisglobal/
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 Chat with our employees: https://lnkd.in/dpkrcvR2
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Senior Testing Engineer (Appium) (VOIS)

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