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quality assurance quality control engineer Jobs in Dubai

quality assurance quality control engineer

quality analyst

YUBI

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Company
<div>Yubi
</div></div><div>Date Opened
<div>11/27/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Financial Services
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500
</div></div></ul></div><div><h3 class="jobSectionHeader">About Us</h3>
<div><div>Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.</div><div></div><div> 
From being a disruptor in India&rsquo;s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products</div><div></div><div> 
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.</div> 
<div></div>
</div><h3 class="jobSectionHeader">Job Description</h3>
<div>Collections Call Center Trainer and Quality Analyst (on a Third party Visa sponsorship and payroll)<div></div> 
Job Summary:<div></div> 
We are seeking an experienced and dynamic professional to join our Collections Business Unit as a Collections Call Center Trainer and Quality Analyst. In this role, you will be responsible for developing and delivering comprehensive training programs to our collections call centre staff, ensuring they possess the necessary knowledge, skills, and techniques to manage delinquent accounts effectively and achieve optimal recovery rates. Additionally, you will play a crucial role in monitoring and analysing call quality, identifying areas for improvement, and implementing strategies to enhance operational efficiency and customer experience.<div></div> 
Key Responsibilities:<div></div> 
Training Program Development and Delivery:<ul><li> 
Design and implement comprehensive training curricula for collections call centre agents, covering topics such as collections strategies, communication techniques, compliance regulations, and customer service best practices.</li><li> 
Develop engaging and interactive training materials, including presentations, case studies, role-playing scenarios, and assessments.</li><li> 
Conduct regular training sessions, ensuring that agents are equipped with the necessary knowledge and skills to handle collections effectively.</li><li> 
Continuously update and refine training materials to align with industry best practices, regulatory changes, and organizational policies.</li></ul> 
Call Quality Monitoring and Analysis:<ul><li> 
Establish robust call monitoring processes to assess the quality of collections calls, ensuring adherence to compliance standards, customer service protocols, and performance metrics.</li><li> 
Conduct regular call calibrations and evaluations, providing constructive feedback to agents and identifying areas for improvement.</li><li> 
Analyse call data and performance metrics to identify trends, pain points, and opportunities for process optimization.</li><li> 
Collaborate with team leaders and managers to implement corrective actions and coaching plans for agents based on call quality assessments.</li></ul> 
Performance Management and Coaching:<ul><li> 
Develop and implement performance management frameworks to track and evaluate agent performance against predefined key performance indicators (KPIs).</li><li> 
Conduct regular coaching sessions with agents, providing feedback, guidance, and support to enhance their collections skills and customer service delivery.</li><li> 
Identify high-performing agents and leverage their expertise to develop best practices and mentorship programs.</li><li> 
Collaborate with team leaders and managers to address performance issues and develop action plans for improvement.</li></ul> 
Compliance and Regulatory Adherence:<ul><li> 
Stay up-to-date with relevant laws, regulations, and industry standards related to collections practices and consumer protection.</li><li> 
Ensure that all training materials, call scripts, and operational processes are compliant with legal and regulatory requirements.</li><li> 
Conduct regular audits and assessments to identify potential compliance risks and implement mitigation strategies.</li></ul> 
Continuous Improvement and Reporting:<ul><li> 
Continuously evaluate and refine training programs, quality assurance processes, and performance management frameworks to drive operational excellence.</li><li> 
Analyse data and metrics to identify opportunities for process optimization and cost-effective solutions.</li><li> 
Prepare and present regular reports to management, highlighting key performance indicators, trends, and recommendations for improvement.</li></ul><div></div> 
Qualifications and Experience:<div></div><ul><li> 
Bachelor's degree/Master&rsquo;s Degree in a relevant field such as Business Administration, Human Resources, or related discipline.</li><li> 
Minimum of 5 years of experience in collections, call centre operations, or customer service environments, with a strong focus on training and quality assurance.</li><li> 
Proven track record in developing and delivering effective training programs, with excellent facilitation and presentation skills.</li><li> 
Strong analytical and problem-solving skills, with the ability to interpret data and identify actionable insights.</li><li> 
Excellent communication and interpersonal skills, with the ability to coach effectively and provide constructive feedback.</li><li> 
Proficiency in using call monitoring and quality assurance tools and software.</li><li> 
In-depth knowledge of collections practices, consumer protection laws, and industry regulations.</li><li> 
Experience in developing and implementing performance management frameworks and coaching programs.</li><li> 
Strong organizational and project management skills, with the ability to manage multiple tasks and priorities.</li></ul></div></div></div>

Trainer & Quality Analyst - Collections

Concentrix

<div>ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES
<ul><li>Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.</li>
<li>Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).</li>
<li>Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.</li>
<li>Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.</li>
<li>Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.</li>
<li>Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees&rsquo; and customers&rsquo; experience.</li>
<li>Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.).</li>
<li>Prepare reports capturing service quality trends and variances for the team / department.</li>
</ul>CANDIDATE PROFILE
You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.<ul><li>
2+ years&rsquo; experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.</li></ul><ul>
<li>A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).</li>
<li>Strong Communication and Interpersonal skills.</li>
<li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li>
<li>Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA&rsquo;s, coaching, appraisals, etc.</li>
<li>Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.</li>
<li>Empathetic approach and mindset.</li>
<li>Genuine curiosity and desire to understand and to know why.</li>
<li>Proficiency with technology, especially computers, software applications, and phone systems.</li>
<li>Comfortable in working with individuals and team/s remotely.</li>
</ul>Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Digipay

Key Responsibilities1. Sales Call Monitoring &amp; Evaluation<ul><li>Audit outbound and inbound sales calls to assess pitch quality, need analysis, objection handling, and closing techniques.</li><li>Ensure agents follow sales scripts, compliance rules, and qualification criteria.</li><li>Identify behavioral and skill gaps affecting conversions.</li></ul>2. Lead Quality &amp; Process Accuracy<ul><li>Review lead validation and documentation for accuracy.</li><li>Ensure leads are categorized correctly (hot/warm/cold) based on criteria.</li><li>Highlight errors that impact conversion or forecasting.</li></ul>3. Feedback &amp; Coaching<ul><li>Provide constructive feedback to sales executives and team leaders.</li><li>Conduct 1:1 coaching sessions to improve pitch structure, product knowledge, and selling skills.</li><li>Collaborate with trainers to design refreshers and skill-based training.</li></ul>4. Reporting &amp; Analytics<ul><li>Generate weekly and monthly quality performance dashboards.</li><li>Track common errors, call/lead quality trends, and share insights with sales managers.</li><li>Use RCA (Root Cause Analysis) to identify recurring issues.</li></ul>5. Compliance &amp; Sales SOP Adherence<ul><li>Ensure compliance with company policies, regulatory guidelines, and fair-sales practices.</li><li>Monitor adherence to call flow, verifications, disclosures, and data accuracy.</li></ul>6. Calibration &amp; Continuous Improvement<ul><li>Conduct calibration sessions with QA and Sales leadership to maintain scoring accuracy.</li><li>Recommend improvements in pitch structure, scripts, and sales processes.</li><li>Support implementation of best practices to improve conversions.</li></ul>Job Types: Full-time, Permanent, Contract, FresherPay: AED2,800.00 - AED3,000.00 per month

Quality Analyst ( BPO - sales team, Males only )

Acino International AG

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard-to-reach areas of the world.We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC Quality Control Analyst will be responsible for performing analytical testing, maintaining laboratory resources, ensuring compliance with quality and safety standards, and supporting product release, method transfers, and validations. He /She will work with advanced analytical instruments, uphold data integrity principles, and ensure full compliance with GMP requirements to maintain product quality, safety, and efficacy. Job Responsibilities <ul><li>Perform analysis of raw materials, packaging materials, bulk products, finished products, in-process samples, stability samples, process/cleaning validation samples, and miscellaneous samples as per approved methods and protocols.</li><li>Ensure all activities comply with GLP, GMP, and ALCOA principles.</li><li>Operate major analytical instruments including HPLC, GC, Dissolution Apparatus, UV-Vis Spectrophotometer, and IR.</li><li>Perform daily verification, calibration, and routine maintenance of instruments as per SOPs.</li><li>Maintain an up-to-date inventory of reference standards, working standards, impurity standards, analytical columns, reagents, chemicals, and consumables.</li><li>Conduct qualification of working standards against reference or primary standards.</li><li>Prepare volumetric solutions and standardize them for routine use.</li><li>Prepare, review, and update SOPs, test methods, and specifications as needed.</li><li>Record all data accurately, clearly, and in real-time following GLP requirements.</li><li>Report and support investigations for any OOS, OOT, incidents, or non-compliance activities.</li><li>Initiate and support Change Control, CAPA, and Deviation processes as required.</li><li>Follow safety procedures and use the recommended PPE for all QC activities.</li><li>Ensure compliance with EHS policies and safe work practices in the laboratory.</li><li>Support analytical validation/verification and cleaning validation studies.</li><li>Participate in laboratory improvement initiatives.</li><li>Carry out additional tasks assigned by the QC Manager in line with department objectives.</li></ul> Qualifications & Skills: <ul><li>Bachelor's degree in chemistry, pharmaceutical sciences, or related discipline.</li><li>1-3 years of experience in a pharmaceutical QC laboratory.</li><li>Hands-on experience with HPLC, GC, Dissolution, UV, and IR instruments.</li><li>Knowledge of LIMS and SAP systems is preferred.</li><li>Good understanding of GMP, GLP, and data integrity principles (ALCOA ).</li><li>Strong attention to detail, analytical thinking, and problem-solving skills.</li><li>Effective communication and teamwork abilities.</li></ul>This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you! Please apply via our HR system here.

Quality Control Analyst

Saxo Bank

<div>Saxo Bank A/S is expanding its Financial Crime Prevention Quality Assurance Team throughout the MENA and Asia Pacific regions. To further strengthen the quality of client onboarding and renewal processes, the team is seeking candidates who will conduct Quality Assurance tests and inspections across offices located in Dubai, Singapore, and Japan.
The selected candidates will be based in the Dubai office and will play a crucial role in supporting the team&rsquo;s new objectives, focusing on enhancing operational standards and ensuring robust quality controls within these regions.
Job Descriptions:
The Quality Assurance Analyst for the MENA and APAC region at Saxo Bank is responsible for setting quality standards, identifying issues in onboarding and ongoing due diligence (ODD), and delivering detailed reports. The role involves developing and refining controls, designing testing frameworks, and monitoring deliverables over the next two years and beyond. Collaboration with stakeholders&mdash;including AML, KYC, compliance, financial framework, and senior management teams&mdash;is central, with a focus on providing expert advice, risk assessment, and actionable improvement plans. Strong knowledge of laws, regulations, and business insights is required to identify and address risks. The position demands clear communication, adaptability, and occasional travel to headquarters in Copenhagen, as well as engagement with a broad stakeholder network.
Responsibilities:
<ul><li>Conduct regular inspections and perform quality tests on private, corporate, and institutional clients in line with AML policies and departmental procedures within set timeframes.
</li><li>Produces reports containing quality assurance results and associated metrics using established procedures.
</li><li>Maintain up-to-date knowledge of relevant regulations, business changes, internal regulatory policy and procedural changes.
</li><li>Identify quality gaps and communicate these to appropriate management and business owners.
</li><li>Analyze gathered information to develop recommendations for policy and procedure improvements to ensure continued compliance with Saxo Bank&rsquo;s Policy and regulations.
</li><li>Potentially meets clients and may conduct site visits (local and international) as required for KYC/CDD purposes.
</li><li>Ensure that all team activities are conducted in compliance with Saxo Bank&rsquo;s AML Policy and applicable regulations.
</li><li>Provide comprehensive support to the Line Manager, including ad hoc tasks, ensuring smooth and efficient departmental operations.
</li></ul>Qualifications of a Quality Assurance Analyst
<ul><li>At least 3 years&rsquo; experience within relevant AML-CFT, KYC sphere
</li><li>Proven track record within quality assurance, internal and regulatory inspections
</li><li>Broad AML and KYC experience across MENA and Asia Pacific.
</li><li>Working knowledge of tools, methods and concepts of quality assurance
</li><li>Knowledge of relevant regulatory standards
</li><li>Excellent data collection and analysis skills
</li><li>Stakeholder management competences
</li><li>Strong attention to detail
</li><li>Candidates should have worked with at least two client segments: private, corporate, or institutional.
</li><li>Certifications such as CAMS/ACAMS, ICA or similar are beneficial but not essential
</li><li>High level of proficiency in English
</li><li>Additional Language Expertise: Proficiency in Arabic and Japanese is highly desirable and will be considered an advantage. These language skills are preferred to support engagement with clients and stakeholders across diverse regions.
</li></ul>We get curious people invested in the world 
 
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo &ndash; no matter which role you take on. 
 
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
 
 
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
 
 
At Saxo we don&rsquo;t just offer a job &ndash; we offer an opportunity to invest in your future! 
 
How to apply :
 
 
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!</div>

Quality Assurance Analyst, MENA-APAC Region

Fragorium LLC

Job SummaryWe are seeking a highly skilled and detail-oriented Quality Control Analyst to support the production operations within our fragrance manufacturing division at Sharjah. The ideal candidate will have strong experience in fragrance quality control, compound formulation, and perfume development processes.Key Responsibilities<ul><li>Conduct routine and batch-wise quality checks on raw materials, compounds, and finished fragrance products</li><li>Perform analytical and physical testing (e.g., GC analysis, specific gravity, viscosity, appearance, stability)</li><li>Ensure all fragrance formulations meet established quality, safety, and regulatory standards</li><li>Review, evaluate, and approve production samples before release</li><li>Monitor manufacturing processes to ensure compliance with SOPs and GMP guidelines</li><li>Work closely with perfumers, compounders, and production teams to address quality deviations and implement corrective actions</li><li>Maintain accurate quality records, test reports, and batch documentation</li><li>Support perfume development activities by evaluating trial samples and providing technical feedback</li><li>Assist in troubleshooting formulation or production issues</li><li>Coordinate with procurement and warehouse teams regarding material quality concerns</li><li>Participate in audits, validations, and continuous improvement initiatives.</li></ul>Requirements<ul><li>Minimum 4 to 6 years of experience working in a fragrance, flavour, or cosmetic manufacturing facility</li><li>Bachelors Degree in chemistry, biochemistry or chemical engineering</li><li>Knowledge of IFRA standards and regulatory compliance</li><li>Exposure to R&amp;D or technical evaluation for perfume development</li><li>Strong knowledge of fragrance compounding, raw materials, and perfume creation processes</li><li>Hands-on experience with analytical instruments used in fragrance QC</li><li>Solid understanding of chemical properties, safety protocols, and manufacturing standards</li><li>Good communication skills and the ability to collaborate with cross-functional teams</li><li>High attention to detail, problem-solving ability, and a strong sense of quality ownership</li><li>Ability to handle multiple tasks and work efficiently in a fast-paced production environment.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>QC - Fragrance Manufacturing: 4 years (Preferred)</li></ul>

QC Analyst (Fragrance Industry)

Citi

<div>The AML Compliance Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. 
 
Responsibilities:<ul><li>
Enhance and implement of best -in-class AML Compliance policies and practices.</li><li>
Provide expert advice on AML Compliance policies to the AML/Financial Crime Support teams and the business.</li><li>
Perform AML Compliance quality and testing, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory and audit commitments. Further, assess and identify emerging risks and recommend / drive program enhancements.</li><li>
Identify and escalate unusual activity or cases that fail to meet Citi and line of business guidelines to appropriate management or business partners. Advise management on next steps.</li><li>
Create, develop and deliver relevant training to business and functional partners.</li><li>
Additional duties as assigned.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul>
Qualifications:<ul><li>
0-2 years experience in AML, knowledge of AML regulations preferred, proficiency with MS office, verbal/written skills, analytical skills</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization</li><li>
Knowledge of the laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements Good project management and organizational skills and capability to handle multiple projects at one time Knowledge of AML requirements applicable to banks</li></ul>
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul>
-
Job Family Group:
Compliance
-
Job Family:
AML Core
-
Time Type:
Full time
-
Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Sr. AML Analyst - UAE Nationals Preferred

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