qa/qc engineer

business analyst

data analyst

analyst

inspection engineer

quality analyst

Capgemini

<div>
 
 
 Senior Data Quality Analyst &ndash; Capgemini
 
 
 
 
 
 
 
 
 
 
 About Capgemini
 
 
 
 Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. With a presence in over 50 countries and a strong heritage of innovation, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Our collaborative approach and a people-centric work culture have made us a partner of choice for clients across industries.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a highly skilled Senior Data Quality Analyst with a robust background in designing, implementing, and maintaining data quality frameworks leveraging Python or Collibra. The ideal candidate will be adept at ensuring data accuracy, consistency, completeness, and reliability across large-scale cloud-based platforms, especially within Azure Databricks environments. This role requires expertise in automated data quality assurance, a deep understanding of data governance, and hands-on experience integrating quality controls into modern data pipelines.
 
 
 The Senior Data Quality Analyst will be embedded within an agile squad dedicated to a specific business mission while contributing to a broader program comprising 4 to 8 interconnected squads. Collaboration, technical leadership, and a continuous improvement mindset are essential as you work cross-functionally to elevate the organization&rsquo;s data quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Development &amp; Integration
 
 
 <ul>
 <li>
 Design, develop, and implement automated data quality checks using Python scripts and libraries or Collibra Data Quality components.
 </li>
 <li>
 Integrate data quality validation logic within existing ETL/ELT pipelines operating on Azure Databricks, ensuring quality gates are consistently enforced across all data flows.
 </li>
 <li>
 Develop and maintain reusable Python modules that perform anomaly detection, schema validation, and rule-based data quality checks to enable rapid scaling of quality coverage.
 </li>
 <li>
 Collaborate with data engineering teams to embed continuous quality controls throughout the data ingestion, transformation, and consumption lifecycle.
 </li>
 <li>
 Support the deployment and management of Collibra-based data quality solutions to automate governance workflows and stewardship activities.
 </li>
 </ul>
 
 
 
 
 2
 
 . Data Quality Management
 
 
 <ul>
 <li>
 Define, measure, and rigorously enforce data quality metrics, thresholds, and Service Level Agreements (SLAs) tailored to business-critical datasets.
 </li>
 <li>
 Utilize Collibra to manage and operationalize data governance workflows, maintain business glossaries, and delineate stewardship responsibilities.
 </li>
 <li>
 Monitor the integrity of data pipelines for completeness, accuracy, timeliness, and consistency across distributed and cloud-native environments.
 </li>
 <li>
 Conduct detailed root cause analyses for complex data quality issues, collaborating with engineers and domain experts to drive permanent remediation and prevention strategies.
 </li>
 <li>
 Implement and continuously refine monitoring frameworks, utilizing dashboards and alerting systems (built using Python and Collibra integrations) for real-time visibility into key data quality indicators.
 </li>
 </ul>
 
 
 
 
 3.
 
 Support &amp; Operations
 
 
 <ul>
 <li>
 Act as a Level 2/3 escalation point for data quality incidents, troubleshooting issues and coordinating with other agile squads and technical teams for rapid resolution.
 </li>
 <li>
 Work closely with product owners, business analysts, and key stakeholders to understand evolving data requirements and ensure quality expectations are aligned and met.
 </li>
 <li>
 Maintain and optimize operational dashboards for ongoing data quality monitoring, leveraging both Python-based and Collibra-integrated solutions.
 </li>
 <li>
 Participate actively in agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives, contributing to squad goals and continuous delivery improvements.
 </li>
 </ul>
 
 
 
 
 4.
 
 Governance &amp; Best Practices
 
 
 <ul>
 <li>
 Establish, document, and evangelize data quality standards, validation frameworks, and best practices across squads and the broader data organization.
 </li>
 <li>
 Maintain comprehensive documentation on validation rules, automated test cases, and quality assurance procedures, ensuring transparency and repeatability.
 </li>
 <li>
 Mentor, coach, and upskill junior data engineers and analysts in data quality concepts, tools, and processes to foster a quality-first culture.
 </li>
 <li>
 Ensure strict compliance with data governance, privacy, and security policies by leveraging Collibra&rsquo;s governance and stewardship frameworks.
 </li>
 <li>
 Continuously assess emerging technologies, tools, and methodologies for potential enhancement of the data quality ecosystem.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Management, Information Systems, or a closely related field.
 </li>
 <li>
 Years of progressive experience in data quality engineering, data management, or related data roles within complex technology environments.
 </li>
 <li>
 Demonstrable expertise in Python, including the development of reusable data quality and validation libraries.
 </li>
 <li>
 Extensive hands-on experience with Azure Databricks, including cloud-native data processing, ETL/ELT orchestration, and distributed computing concepts.
 </li>
 <li>
 Proficiency with Collibra Data Quality platform or equivalent data governance and stewardship tools.
 </li>
 <li>
 Strong track record working in agile environments, participating in cross-functional teams, and adapting to rapidly evolving project requirements.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills, with the ability to convey complex technical topics to both technical and non-technical audiences.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications (One or More)
 
 
 <ul>
 <li>
 Databricks Certified Data Engineer Associate or Professional
 </li>
 <li>
 Microsoft Certified: Azure Data Engineer Associate
 </li>
 <li>
 Python Institute Certifications (PCAP, PCPP)
 </li>
 <li>
 Collibra Ranger or Collibra Data Quality Steward Certifications
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Deep understanding of data quality frameworks, methodologies, and industry best practices
 </li>
 <li>
 Hands-on experience building automated data quality tests using Python, PySpark, or similar open-source libraries
 </li>
 <li>
 Expertise in designing quality validation steps within ETL/ELT data pipelines for large volumes of structured and semi-structured data
 </li>
 <li>
 Familiarity with cloud data ecosystems, especially Azure and Databricks
 </li>
 <li>
 Proven ability to operationalize and scale data governance using Collibra or comparable tools
 </li>
 <li>
 Experience with dashboarding, data visualization, and monitoring tools for real-time data quality tracking
 </li>
 <li>
 Strong collaboration, leadership, and mentoring abilities within agile squads or matrix teams
 </li>
 <li>
 Knowledge of data privacy, security, and regulatory compliance requirements
 </li>
 <li>
 Ability to drive innovation and continuous improvement in data quality processes
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to work on cutting-edge data platforms and technologies in a global, multicultural environment
 </li>
 <li>
 Collaborative and agile work culture with empowering career growth opportunities
 </li>
 <li>
 Competitive remuneration, benefits, and professional certification support
 </li>
 <li>
 Access to Capgemini&rsquo;s global learning platforms, mentorship programs, and technology communities
 </li>
 <li>
 Exposure to high-impact projects with Fortune 500 clients
 </li>
 </ul>
</div>

Data Quality Analyst

Arco Turnkey Solutions Contracting L.L.C

The Quality Analyst is responsible for ensuring that all interior fit-out works meet required standards, specifications, and client expectations. The role includes monitoring the quality of site execution, materials, and processes across various phases of fit-out projects in line with UAE regulations and international standards.Key Responsibilities:<ul><li>Monitor on-site fit-out works to ensure compliance with approved drawings, specifications, and quality standards.</li><li>Develop, implement, and maintain Quality Control procedures, Inspection Test Plans (ITPs), and Method Statements.</li><li>Conduct material inspections, verifying quality certifications and supplier compliance.</li><li>Carry out routine site inspections and create reports on findings, including non-conformance issues.</li><li>Raise and follow up on Non-Conformance Reports (NCRs) and implement Corrective &amp; Preventive Actions (CAPAs).</li><li>Coordinate with subcontractors, suppliers, and internal teams to ensure quality deliverables.</li><li>Participate in internal and external quality audits and assist in preparing audit documentation.</li><li>Maintain all QA documentation for site works, material submittals, inspection records, snagging reports, and test results.</li><li>Ensure compliance with local authority standards (Dubai Municipality, Trakhees, etc.) and client-specific requirements.</li><li>Support the handover process by ensuring final quality checks and rectifying snags/punch list items.</li></ul>Skills and Competencies:<ul><li>Strong knowledge of interior fit-out materials, methods, and finishing standards.</li><li>Familiarity with ISO 9001:2015 and quality assurance practices.</li><li>Knowledge of UAE construction and safety regulations.</li><li>Excellent analytical skills, attention to detail, and problem-solving ability.</li><li>Proficient in using tools like MS Office, AutoCAD (for reference to drawings), and inspection/snagging apps (e.g., PlanRadar, SnagR).</li><li>Strong written and verbal communication for reporting and coordination.</li></ul>Qualifications:<ul><li>Bachelor's Degree in Civil Engineering, Architecture, or a related field.</li><li>Certification in Quality Management (ISO 9001 Lead Auditor, Six Sigma, etc.) is an advantage.</li><li>Proven experience working on commercial, retail, or hospitality interior fit-out projects in the UAE.</li></ul>Preferred Background:<ul><li>Experience working with fit-out contractors, consultants, or PMC in the UAE.</li><li>Knowledge of MEP coordination related to interior works is a plus.</li><li>Experience with snagging, de-snagging, and handover processes.</li></ul>Job Types: Full-time, Permanent

Quality Analyst – Fit-Out Projects

Concentrix

<div>
 Job Title:
 
 
 Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
 
 
 
 Job Description
 
 
 
 PREFERRED CANDIDATE QUALIFICATIONS &ndash;
 
 
 <ul>
 <li>
 CURRENTLY AVAILABLE IN THE UAE.
 </li>
 <li>
 CAN JOIN IMMEDIATELY.
 
 
 </li>
 </ul>
 As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers&rsquo; experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company&rsquo;s standards of performance &mdash;a Scorecard. This may include assessing Advisors&rsquo; demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.
 
 
 Without your expertise, the management team may not understand where it&rsquo;s going wrong and struggle to achieve the level of service to which it has agreed with the client.
 
 
 You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
 </li>
 <li>
 Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
 </li>
 <li>
 Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
 </li>
 <li>
 Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.
 </li>
 <li>
 Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
 </li>
 <li>
 Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees&rsquo; and customers&rsquo; experience.
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.).
 </li>
 <li>
 Prepare reports capturing service quality trends and variances for the team / department.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.
 </li>
 <li>
 A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
 </li>
 <li>
 Strong Communication and Interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA&rsquo;s, coaching, appraisals, etc.
 </li>
 <li>
 Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.
 </li>
 <li>
 Empathetic approach and mindset.
 </li>
 <li>
 Genuine curiosity and desire to understand and to know why.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 </li>
 <li>
 Comfortable in working with individuals and team/s remotely.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Arabic (Required), English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581849
 
</div>

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

EXCELLENCE DRIVING

<ul><li>Must be fluent in Arabic , English and Hindi/Urdu</li><li>Conduct regular quality evaluations of customer service interactions, including phone calls, emails, and in-person interactions.</li><li>Ensure compliance with established company&rsquo;s policy, standards, guidelines, and procedures.</li><li>Identify areas of improvement in customer handling techniques, and product knowledge and provide feedback and coaching to agents.</li><li>Share Plan of action for poor performance with root cause, corrective action &amp; preventive action with relevant stakeholders.</li><li>Identify and define training needs based on monitoring and quality audit reports.</li><li>Develop and update quality monitoring forms, evaluation criteria, and guidelines to ensure consistency and accuracy in assessing agent performance.</li><li>Collect and analyze customer demographic data to identify patterns, preferences, and trends.</li><li>Analyze data of dormant customers to understand reasons for inactivity and identify opportunities for re-engagement and convert them to active customers.</li><li>Provide insights and recommendations to enhance customer targeting and segmentation strategies.</li><li>Assist in scheduling and coordinating driving lessons to ensure optimal utilization of instructors utilization</li></ul>Kindly share your CV on krutika.p(at)e-dc.com or WhatsApp on 0553713515Job Type: Full-timePay: AED4,999.00 - AED5,000.00 per monthLanguage:<ul><li>HIndi (Required)</li><li>Arabic (Required)</li></ul>

Quality Analyst - Call Centre (Arabic/ Hindi-Urdu speaker only)

HME Dubai

We are seeking a Quality Assurance Analyst - AC to ensure the highest standards of quality and performance in our AC products. The ideal candidate will be responsible for developing and implementing training programs, supporting service providers, and ensuring the localization and effectiveness of technical resources.Core Responsibilities:- Participate in after-sales technical training, conduct evaluations, and complete examinations as per HQ timelines. Adapt HQ resources to local needs, develop localized training materials, and oversee training quality through a tailored framework. Implement annual and monthly training plans, combining online and offline methods, while monitoring and assessing effectiveness.- Innovative ideas from overseas markets for sharing purposes, and relay feedback to headquarters. - Transform technical data from the China headquarters into localized formats suitable for maintenance, spare parts lists, fault trees, etc.- Address on-site technical inquiries from service providers as part of your responsibilities.- Resolve daily technical issues encountered by service providers.- Compile a weekly/monthly summary of technical support activities.Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>AC Technician : 5 years (Required)</li></ul>Language:<ul><li>English, Arabic a Plus (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

Quality Assurance Analyst - Air Conditioning

AGMC

As a Quality Assurance Analyst within the CRM &amp; Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service excellence and customer satisfaction.Key Accountabilities<ul><li>Call Monitoring and Evaluation</li><li>Monitor and assess customer interactions (calls, emails, chats, etc.) to ensure they meet predefined quality standards.</li><li>Identify opportunities for improvement in communication, issue resolution, product knowledge, and process adherence.</li><li>Quality Assurance Reporting</li><li>Prepare and present detailed quality reports, including trends, agent performance metrics, and actionable insights.</li><li>Maintain accurate records of evaluations and feedback.</li><li>Feedback and Coaching</li><li>Provide constructive feedback to agents to enhance their performance and align with company standards.</li><li>Collaborate with team leaders and supervisors to address recurring quality issues.</li><li>Process Improvement</li><li>Work with operations and training teams to improve processes and enhance customer experience.</li><li>Recommend updates to scripts, workflows, and knowledge bases based on observed trends.</li><li>Compliance Monitoring</li><li>Ensure adherence to legal and regulatory requirements as well as internal policies.</li><li>Report any compliance breaches or risks to management promptly.</li><li>Training and Support</li><li>Support new hire training by identifying skill gaps and providing targeted feedback.</li><li>Assist in the development of training materials and quality guidelines.</li><li>Customer Experience Enhancement</li><li>Analyze customer feedback and satisfaction surveys to identify areas for improvement.</li><li>Suggest proactive solutions to enhance the overall customer experience.</li></ul>Key Performance Areas (KPAs)Key Performance Areas (KPAs) for a Quality Assurance Analyst outline the primary responsibilities and areas of focus for effective quality management. These KPAs help set expectations and guide performance assessments. Here are the key areas for a Quality Assurance Analyst:1- Calibration with the stakeholders.2- Handle and highlight the top failed attributes along with the repeated offenders.3- Conduct spot checks on the stakeholders to reduce the critical variance.4- Adhere to the monitoring sample size and accuracy.5- Deliver the audit feedback to the CRM team.6- Properly maintain clean reports with accurate and validated numbers and ensure it's being shared on time.Qualifications/Requirements<ul><li>Bachelor's degree in a relevant field.</li><li>In-depth knowledge of CRM systems, Contact Centre operations, and quality assurance methodologies.</li><li>Strong analytical and problem-solving skills.</li><li>Effective communication and interpersonal abilities.</li><li>Detail-oriented with a commitment to maintaining high-quality standards.</li><li>Familiarity with industry-specific regulations governing CRM and Contact Centre activities.</li></ul>Experience (Years of experience, Sector, Local /International)<ul><li>Proven experience in a Quality Assurance role within CRM and Contact Centre for more than 2 years</li></ul>Job Type: PermanentPay: Up to AED9,000.00 per monthApplication Question(s):<ul><li>Are you involved in Quality Assurance within a call centre? If yes, how many years?</li><li>Please list the languages you speak.</li><li>This role has a package of AED 9,500. Please mention your salary expectations.</li><li>Do you have a UAE Driver's License?</li><li>Do you speak Arabic?</li></ul>

Quality Assurance Specialist - Contact Center

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Data Quality Analyst

Quality Analyst – Fit-Out Projects

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Quality Analyst - Call Centre (Arabic/ Hindi-Urdu speaker only)

Quality Assurance Analyst - Air Conditioning

Quality Assurance Specialist - Contact Center