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analyst - business process improvement Jobs in Dubai

analyst - business process improvement

assistant quality manager

evaluation engineer

quality analyst

Digipay

We are looking for a Quality Analyst (Sales) to evaluate sales calls and processes, ensure adherence to quality and compliance standards, and help improve conversion rates and customer experience.Key Responsibilities<ul><li>Monitor and evaluate inbound and outbound sales calls</li><li>Assess sales pitch, product knowledge, probing, objection handling, and closing skills</li><li>Ensure compliance with sales scripts, policies, and regulatory guidelines</li><li>Provide structured feedback and coaching to sales agents</li><li>Identify quality gaps and suggest improvement actions</li><li>Prepare daily, weekly, and monthly quality reports</li><li>Participate in calibration and training sessions</li></ul>We are seeking an experienced Sales Team Leader to manage, motivate, and drive a team of sales executives to achieve targets while maintaining high-quality customer interactions.Key Responsibilities<ul><li>Manage and supervise a team of sales executives</li><li>Drive daily, weekly, and monthly sales targets</li><li>Monitor performance metrics such as conversion, talk time, and revenue</li><li>Conduct regular coaching, feedback, and performance reviews</li><li>Handle escalated sales and customer issues</li><li>Coordinate with QA and training teams to improve performance</li><li>Track attendance, discipline, and team productivity</li><li>Prepare performance reports for management</li></ul>Job Types: Full-time, Permanent, Contract, FresherPay: AED2,500.00 - AED2,800.00 per month

Quality Analyst nd TL ( Hindi, sales team )

Concentrix

<div>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
 </li>
 <li>
 Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
 </li>
 <li>
 Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
 </li>
 <li>
 Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.
 </li>
 <li>
 Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
 </li>
 <li>
 Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees&rsquo; and customers&rsquo; experience.
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.).
 </li>
 <li>
 Prepare reports capturing service quality trends and variances for the team / department.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.
 </li>
 <li>
 A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
 </li>
 <li>
 Strong Communication and Interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA&rsquo;s, coaching, appraisals, etc.
 </li>
 <li>
 Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.
 </li>
 <li>
 Empathetic approach and mindset.
 </li>
 <li>
 Genuine curiosity and desire to understand and to know why.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 </li>
 <li>
 Comfortable in working with individuals and team/s remotely.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Apparel Group

<div>
 
 
 
 About the Company
 
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencer&rsquo;s, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first Phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 
 
 
 
 Overview:
 
 -
 
 
 
 The Quality Assurance Analyst ensures consistent, high-quality customer experience across all e-commerce support channels by evaluating customer interactions, identifying performance and process gaps, and driving continuous improvement. The role plays a critical part in protecting brand reputation, improving CSAT/NPS, and reducing repeat contacts in a fast-paced retail environment.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 
 Omnichannel Quality Monitoring
 
 
 
 <ul>
 <li>
 Evaluate customer interactions across voice, email, live chat, social media, and app tickets&amp; reviews.
 </li>
 <li>
 Apply channel-specific QA scorecards covering:
 </li>
 <li>
 Accuracy of information (orders, returns, refunds, delivery SLAs)
 </li>
 <li>
 Brand tone of voice and empathy
 </li>
 <li>
 Resolution ownership and follow-through
 </li>
 <li>
 Compliance with policies and customer promises
 </li>
 <li>
 Monitor handling of peak-season traffic, escalations, and high-impact cases (delivery delays, refunds, cancellations).
 </li>
 </ul>
 
 
 
 
 
 
 E-Commerce &amp; Retail Quality Focus
 
 
 
 <ul>
 <li>
 Assess agent knowledge and execution related to:
 </li>
 <li>
 Order tracking, delivery failures, and last-mile coordination
 </li>
 <li>
 Returns, exchanges, refunds, and wallet/BNPL payments
 </li>
 <li>
 Promotions, vouchers, and campaign rules
 </li>
 <li>
 App and website journey issues
 </li>
 <li>
 Identify quality gaps linked to
 
 logistics, warehouse, catalog, or tech issues
 
 , and flag them with clear evidence.
 </li>
 </ul>
 
 
 
 
 
 
 Performance Insights &amp; Reporting
 
 
 
 <ul>
 <li>
 Deliver weekly and monthly QA dashboards highlighting:
 </li>
 <li>
 Quality score trends by channel, brand, and agent
 </li>
 <li>
 Critical errors impacting CSAT, NPS, and repeat contacts
 </li>
 <li>
 Top defect drivers (e.g., wrong promise, missing follow-up, policy misinterpretation)
 </li>
 <li>
 Correlate QA outcomes with CSAT, NPS, FCR, Breach, and AHT to support management decisions.
 </li>
 </ul>
 
 
 
 
 
 
 Coaching &amp; Calibration
 
 
 
 <ul>
 <li>
 Provide
 
 actionable, example-based feedback
 
 to agents and team leaders.
 </li>
 <li>
 Support targeted coaching plans for:
 </li>
 <li>
 New joiners
 </li>
 <li>
 Low-performing agents
 </li>
 <li>
 Agents handling complex retail cases
 </li>
 <li>
 Participate in
 
 calibration sessions
 
 with Operations and Training to ensure scoring consistency across brands and channels.
 </li>
 </ul>
 
 
 
 
 
 
 Process &amp; CX Improvement
 
 
 
 <ul>
 <li>
 Recommend improvements to:
 </li>
 <li>
 SOPs and customer communication templates
 </li>
 <li>
 Knowledge base articles and macros
 </li>
 <li>
 Automation and self-service flows (order tracking, returns, refunds)
 </li>
 <li>
 Support rollout of new brands, campaigns, or system changes from a quality and CX perspective.
 </li>
 <li>
 Contribute QA insights to reduce avoidable contacts and repeat interactions.
 </li>
 </ul>
 
 
 
 
 
 
 Compliance &amp; Risk Control
 
 
 
 <ul>
 <li>
 Ensure adherence to:
 </li>
 <li>
 Retail policies and SLAs
 </li>
 <li>
 Data privacy and customer protection standards
 </li>
 <li>
 Brand-specific guidelines across multiple markets
 </li>
 <li>
 Flag high-risk or repeat quality issues with clear escalation paths.
 </li>
 </ul>
 
 
 
 
 
 
 Required Experience &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 2&ndash;4 years in e-commerce, retail, or omnichannel contact center QA.
 </li>
 <li>
 Hands-on experience evaluating digital channels (chat, email, social).
 </li>
 <li>
 Strong understanding of retail CX drivers and peak-season operations.
 </li>
 </ul>
 
 
 
 
 
 
 Technical &amp; Functional Skills
 
 
 
 <ul>
 <li>
 Proficiency with CRM and QA platforms (e.g., Sprinklr, Zendesk, Salesforce).
 </li>
 <li>
 Strong data analysis and reporting skills (Excel, dashboards).
 </li>
 <li>
 Ability to interpret QA data and translate it into operational actions.
 </li>
 <li>
 Excellent written communication with strong attention to tone and clarity.
 </li>
 </ul>
 
 
 
 
 
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Customer-obsessed mindset
 </li>
 <li>
 High attention to detail and fairness
 </li>
 <li>
 Ownership and accountability
 </li>
 <li>
 Ability to challenge processes constructively
 </li>
 <li>
 Strong collaboration with Ops, Tech, Logistics, and Training
 </li>
 </ul>
 
 
 
 
 
 
 Benefits:
 
 
 -
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 </ul>
</div>

Quality Assurance Officer

KAYALI

<div>Who We Are
Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination&rsquo; in Arabic, KAYALI provides a modern fragrance experience inspired by Mona&rsquo;s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world&rsquo;s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles. 
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world. 
Summary
Join our dynamic and innovative global fragrance business as an Assistant Quality Manager, where your expertise will play a pivotal role in shaping the quality standards of our memorable products. As a leader in the fragrance industry, we are committed to delivering exceptional quality and compliance in every aspect of our operations.
In this key position, you will support with the development and implementation of robust quality assurance processes, ensuring that our fragrances not only meet but exceed customer expectations and regulatory and safety requirements. This role involves overseeing quality processes, supplier compliance, and continuous improvement initiatives across manufacturing, warehousing, and e-commerce operations. Your passion for quality and your strategic approach will contribute to our mission of crafting unforgettable scent experiences that resonate with consumers worldwide.
Essential Duties and Responsibilities<ul><li>
Support with the development and implementation of a global Quality Management System
</li><li>Work closely and collaboratively with third party contractors/service providers (external manufacturers, suppliers, warehouse etc.) to execute projects and launches successfully, including attendance of industrial trials and first commercial productions, review and approval of CoAs and relevant documents, conducting inspections etc.</li><li>
Work closely and collaboratively with internal cross-functional teams to ensure successful launch and project execution including review and approval of specifications, stability/compatibility and testing results etc.</li><li>
Investigate quality issues and complaints from various sources (B2B &amp; B2C) to identify root cause and ensure implementation of a robust corrective and preventive action (CAPA) plan, internally and externally, to prevent recurrence</li><li>
Qualify third party contractors/service providers handling Kayali products/components, according to ISO/GMP/GDP and other relevant standards through audit and frequent reviews.</li><li>
Identify opportunities for improvement in systems, processes, etc. to increase efficiency and enhance quality assurance and control.</li></ul> 
Requirements<ul><li>
Bachelor&rsquo;s degree in Chemistry, Cosmetic Science, Quality Management or related field</li><li>
ISO 9001 certified auditor</li><li>
5+ years of experience working in a quality and/or regulatory compliance function in a luxury fragrance and skincare or related industry</li><li>
Experience in developing and maintaining a robust QMS in related industry</li><li>
Clear understanding and ability to assess and act upon product safety, quality efficacy and compliance risks and to ensure operations do not compromise the quality of products</li><li>
Good understanding of typical Fragrance &amp; Cosmetic requirements</li><li>
In-depth understanding and strong knowledge of quality processes, relevant regulatory and legal standards</li><li>
Strong analytical and problem-solving skills</li><li>
Intermediate skills in IT/data analytics (AI, Microsoft Power Suite) and continuous improvement (Lean, Six Sigma)</li></ul>
Competence<ul><li>
Results oriented, entrepreneurial and self-motivated</li><li>
Strong leadership, motivational and interpersonal skills</li><li>
Capable of building strong working relationships and motivated teams to deliver outstanding results</li><li>
Commercial understanding of corporate and operational business issues</li><li>
Strong understanding of planning issues, budgeting, priority setting, project management</li><li>
Ability to transform solid thinking into action (a thinker and an achiever)</li><li>
Good communication skills, both written and oral</li><li>
Strong intellectual curiosity</li><li>
Appetite for exploring new and previously uncharted territories</li><li>
Openness to change and ability to think out of the box</li><li>
Good presentation and organizational skills</li></ul> 
Benefits<ul><li>
Premium Medical/Dental/Vision coverage</li><li>
Find Your Magic Days</li><li>
Volunteer Day</li><li>
Professional Development Days</li><li>
Birthday leave
</li><li>Employee discounts Kayali products</li><li>
Product gifting</li><li>
Egg Freezing Benefits</li></ul>
Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.</div>

Assistant Quality Manager

<div>
 Who We Are
 
 
 Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.
 
 
 Our Mission
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 Join our dynamic and innovative global fragrance business as an Assistant Quality Manager, where your expertise will play a pivotal role in shaping the quality standards of our memorable products. As a leader in the fragrance industry, we are committed to delivering exceptional quality and compliance in every aspect of our operations.
 
 
 In this key position, you will support with the development and implementation of robust quality assurance processes, ensuring that our fragrances not only meet but exceed customer expectations and regulatory and safety requirements. This role involves overseeing quality processes, supplier compliance, and continuous improvement initiatives across manufacturing, warehousing, and e-commerce operations. Your passion for quality and your strategic approach will contribute to our mission of crafting unforgettable scent experiences that resonate with consumers worldwide.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Support with the development and implementation of a global Quality Management System
 </li>
 <li>
 Work closely and collaboratively with third party contractors/service providers (external manufacturers, suppliers, warehouse etc.) to execute projects and launches successfully, including attendance of industrial trials and first commercial productions, review and approval of CoAs and relevant documents, conducting inspections etc.
 </li>
 <li>
 Work closely and collaboratively with internal cross-functional teams to ensure successful launch and project execution including review and approval of specifications, stability/compatibility and testing results etc.
 </li>
 <li>
 Investigate quality issues and complaints from various sources (B2B &amp; B2C) to identify root cause and ensure implementation of a robust corrective and preventive action (CAPA) plan, internally and externally, to prevent recurrence
 </li>
 <li>
 Qualify third party contractors/service providers handling Kayali products/components, according to ISO/GMP/GDP and other relevant standards through audit and frequent reviews.
 </li>
 <li>
 Identify opportunities for improvement in systems, processes, etc. to increase efficiency and enhance quality assurance and control.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Chemistry, Cosmetic Science, Quality Management or related field
 </li>
 <li>
 ISO 9001 certified auditor
 </li>
 <li>
 5+ years of experience working in a quality and/or regulatory compliance function in a luxury fragrance and skincare or related industry
 </li>
 <li>
 Experience in developing and maintaining a robust QMS in related industry
 </li>
 <li>
 Clear understanding and ability to assess and act upon product safety, quality efficacy and compliance risks and to ensure operations do not compromise the quality of products
 </li>
 <li>
 Good understanding of typical Fragrance &amp; Cosmetic requirements
 </li>
 <li>
 In-depth understanding and strong knowledge of quality processes, relevant regulatory and legal standards
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Intermediate skills in IT/data analytics (AI, Microsoft Power Suite) and continuous improvement (Lean, Six Sigma)
 
 
 </li>
 </ul>
 Competence
 
 
 <ul>
 <li>
 Results oriented, entrepreneurial and self-motivated
 </li>
 <li>
 Strong leadership, motivational and interpersonal skills
 </li>
 <li>
 Capable of building strong working relationships and motivated teams to deliver outstanding results
 </li>
 <li>
 Commercial understanding of corporate and operational business issues
 </li>
 <li>
 Strong understanding of planning issues, budgeting, priority setting, project management
 </li>
 <li>
 Ability to transform solid thinking into action (a thinker and an achiever)
 </li>
 <li>
 Good communication skills, both written and oral
 </li>
 <li>
 Strong intellectual curiosity
 </li>
 <li>
 Appetite for exploring new and previously uncharted territories
 </li>
 <li>
 Openness to change and ability to think out of the box
 </li>
 <li>
 Good presentation and organizational skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Employee discounts Kayali products
 </li>
 <li>
 Product gifting
 </li>
 <li>
 Egg Freezing Benefits
 
 
 </li>
 </ul>
 Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
</div>

Thrifty Car Rental UAE

<div>
 
 
 
 Role Overview:
 
 
 
 
 We are looking for a detail-oriented QA Engineer to ensure the quality and reliability of our software products. In this role, you will be responsible for testing software to identify bugs, performance issues, and usability concerns before they reach the end-user. You will work closely with developers and product managers to understand requirements and advocate for a high-quality user experience
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Test Planning &amp; Design
 
 
 <ul>
 <li>
 Analyze business requirements, user stories, and technical specifications to create comprehensive test plans.
 </li>
 <li>
 Design, develop, and maintain detailed test cases and checklists.
 </li>
 <li>
 Identify test data requirements and prepare necessary data sets.
 </li>
 </ul>
 
 
 
 
 Test Execution
 
 
 <ul>
 <li>
 Perform various types of testing including Functional, Regression, Integration, Smoke, and User Acceptance Testing (UAT).
 </li>
 <li>
 Execute manual test cases and/or develop and maintain automated test scripts (depending on the role focus).
 </li>
 <li>
 Document test results clearly and track software defects.
 </li>
 <li>
 Act as a super user for the applications and guide the end users for using the features &amp; functionalities of the app
 </li>
 </ul>
 
 
 
 
 Defect Tracking &amp; Management
 
 
 <ul>
 <li>
 Log and track defects using bug tracking tools.
 </li>
 <li>
 Provide detailed steps to reproduce bugs and work with developers to troubleshoot issues.
 </li>
 <li>
 Verify bug fixes and perform regression testing to ensure fixes do not introduce new issues.
 </li>
 </ul>
 
 
 
 
 Collaboration &amp; Communication
 
 
 <ul>
 <li>
 Participate in daily stand-ups, sprint planning, and retrospectives.
 </li>
 <li>
 Communicate testing progress, risks, and quality metrics to the team.
 </li>
 <li>
 Work closely with the development team to ensure quality is built into the product from the start.
 </li>
 </ul>
 
 
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Methodologies: Solid understanding of SDLC and STLC.
 </li>
 <li>
 Testing: Strong knowledge of QA methodologies, testing types, and defect management processes.
 </li>
 <li>
 Documentation: Experience creating test plans, test cases, and traceability matrices.
 </li>
 <li>
 Bug Tracking: Proficiency with tools like JIRA, Azure DevOps, Bugzilla, or Trello.
 </li>
 <li>
 API Testing: Hands-on experience testing APIs using Postman or Swagger.
 </li>
 <li>
 Database: Basic to intermediate SQL skills for data validation and back-end testing.
 </li>
 <li>
 Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions).
 </li>
 </ul>
</div>

Quality Assurance Engineer

PureHealth

<div>
 
 
 We Are Hiring: Lead Business Analyst &amp; Senior Business Analyst
 
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 
 
 About Us
 
 
 
 Pure Health is the regions largest integrated healthcare platform, using data and AI to drive better outcomes. PureCS is our technology and consulting arm, delivering enterprise Data and AI platforms at scale.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are hiring
 
 Lead Business Analyst
 
 and
 
 Senior Business Analyst
 
 to support our Enterprise Data and AI platform. These roles translate business needs into structured data, analytics, and AI requirements aligned with enterprise data architecture and medallion principles.
 
 
 
 
 <ul>
 <li>
 
 Lead Business Analyst:
 
 Owns analysis strategy, stakeholder engagement, and team leadership
 </li>
 <li>
 
 Senior Business Analyst:
 
 Works hands on with stakeholders and engineers to define and validate datasets
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Translate business objectives into data and analytics requirements
 </li>
 <li>
 Engage with senior stakeholders and delivery teams
 </li>
 <li>
 Define KPIs, metrics, and acceptance criteria
 </li>
 <li>
 Ensure alignment with enterprise data models and medallion architecture
 </li>
 <li>
 Support UAT, validation, and business sign off
 </li>
 <li>
 Validate datasets using SQL (hands on for Senior, oversight for Lead)
 </li>
 <li>
 Mentor analysts and set standards (Lead role)
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 <ul>
 <li>
 Strong experience in enterprise data or analytics environments
 </li>
 <li>
 Solid understanding of data warehouse concepts and medallion architecture
 </li>
 <li>
 Strong SQL and data validation capability
 </li>
 <li>
 
 Lead BA:
 
 10+ years experience with people leadership
 </li>
 <li>
 
 Senior BA:
 
 6&ndash;9 years experience with hands on delivery
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work on large scale Data and AI platforms in healthcare
 </li>
 <li>
 Partner with senior business and technical leaders
 </li>
 <li>
 Drive real impact through high quality data products
 </li>
 </ul>
 
 
 
 
 
 Diversity &amp; Inclusion
 
 
 
 Pure Health and PureCS are equal opportunity employers and value diversity in all forms.
 
</div>

Senior & Lead Business Analyst

Explore 2465+ Quality analyst in Dubai this February. Find roles across top companies and apply now to boost your career.

2465 quality analyst jobs In Dubai

Quality Analyst nd TL ( Hindi, sales team )

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Quality Assurance Officer

Assistant Quality Manager

Assistant Quality Manager

Quality Assurance Engineer

Senior & Lead Business Analyst