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quality assurance executive for call center

Selecta Sol

1 - Willing to work in Night Shift. 2 - We are looking for a dedicated professional with experience in Quality Assurance in Call Center. 3 - Minimum 1 Year of Relevant Experience. 4 - Can Join Immediately.Location: 94 - G Main Boulevard, Block G Pia Housing Scheme, Lahore, PunjabJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance Executive For Call Center

Cyngro

Must have minimum 2 years of experience in relevant fieldWilling for work in night shift?Can join immediately?Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance Executive for Call Center

1 - Willing to work in Night Shift. 2 - Eager to learn and grow in the QA field 3 - Minimum 6 months of Relevant Experience. 4 - Can Join Immediately.Location: 94 - G Main Boulevard, Block G Pia Housing Scheme, Lahore, PunjabJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Junior Quality Assurance Executive for Call Center

Seven Zones Travel

We are looking for a detail-oriented Assistant QA Call Evaluation Executive to join our Quality Assurance team. In this role, you will be responsible for monitoring and evaluating inbound and outbound calls to ensure they meet our company&rsquo;s high standards of service, compliance, and professionalism. You will play a vital role in identifying performance gaps and providing the necessary feedback to help our frontline agents succeed.Key Responsibilities<ul><li>Call Monitoring: Conduct daily audits of recorded and/or live calls to evaluate communication quality, script adherence, and technical accuracy.</li><li>Scoring &amp; Evaluation: Grade calls based on predefined rubrics and Key Performance Indicators (KPIs) such as First Call Resolution (FCR) and Customer Satisfaction (CSAT).</li><li>Feedback &amp; Coaching: Provide constructive, written, and verbal feedback to agents to help improve their performance and soft skills.</li><li>Data Reporting: Maintain accurate logs of evaluation results and assist in preparing weekly/monthly quality reports for management.</li><li>Trend Analysis: Identify recurring issues or &quot;pain points&quot; in customer interactions and suggest process improvements.</li><li>Calibration: Participate in regular calibration sessions with the QA team to ensure consistency in scoring across the department.</li></ul>Requirements &amp; Qualifications<ul><li>Experience: 1&ndash;2 years of experience in a call center environment (Customer Service or Sales). Prior experience in a QA</li><li>Education: High School Diploma or equivalent; Bachelor&rsquo;s degree preferred.</li><li>Communication: Exceptional verbal and written communication skills in English</li><li>Analytical Skills: Strong attention to detail with the ability to spot subtle errors in tone, compliance, or procedure.</li><li>Tech Savvy: Proficiency in MS Office (especially Excel/Google Sheets) and familiarity with CRM software</li><li>Soft Skills: A patient and professional demeanor; ability to deliver &quot;corrective feedback&quot; in a positive, motivating manner.</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Clear career path into Senior QA Manager</li><li>Dynamic, fast-paced work environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Assistant QA Call Evaluation officer

DS Marketing Agency

Job Title: Call Center ExecutiveCompany: Digi Sparo Job Type: Full-TimeJob SummaryDigi Sparo is seeking a dedicated and customer-focused Call Center Executive to join our team. The ideal candidate will handle customer interactions professionally, provide accurate information, and support company sales and service objectives.This role is suitable for individuals with strong communication skills who are comfortable working in a structured, target-oriented environment.Key Responsibilities<ul><li>Handle outbound calls in a professional manner</li><li>Provide accurate information about products and services</li><li>Address customer inquiries and resolve concerns efficiently</li><li>Maintain detailed records of customer interactions</li><li>Meet assigned performance and quality targets</li><li>Follow company policies and compliance guidelines</li></ul>Qualifications &amp; Skills<ul><li>Minimum Intermediate qualification (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal communication skills</li><li>Basic computer knowledge</li><li>Ability to work in a team environment</li><li>Previous call center or customer service experience is an advantage</li><li>Professional attitude and punctuality</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional working environment</li><li>Training and skill development opportunities</li><li>Career growth prospects</li></ul>Interested candidates are encouraged to apply with their updated resume.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Executive

Telelinkz

Location: Lahore Salary: PKR 45,000 - 60,000 per month Shift: Monday to Friday | 9:00 PM - 6:00 AM Facility: Transportation provided for female employeesJob Description: We are looking for a detail-oriented and analytical Quality Assurance Specialist to join our team. The ideal candidate will be responsible for monitoring calls, evaluating performance, and ensuring that quality standards and compliance requirements are consistently met.Key Responsibilities:<ul><li>Monitor and evaluate customer interactions (calls/chats) to ensure quality standards.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Identify process gaps and recommend improvements.</li><li>Maintain QA reports, scorecards, and performance records.</li><li>Ensure compliance with company policies and client requirements.</li><li>Collaborate with operations and training teams to enhance service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Previous experience in Quality Assurance (BPO/Call Center) is preferred.</li><li>Strong listening, analytical, and reporting skills.</li><li>Good communication and attention to detail.</li><li>Ability to work in a night shift environment.</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 45,000 &ndash; 60,000).</li><li>Stable Monday to Friday schedule.</li><li>Transportation facility for female staff.</li><li>Growth opportunities in a professional work environment.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Have you done with your graduation?</li><li>Can you speak English Fluently?</li></ul>Work Location: In person

Quality Assurance Specialist (Night Shift)

Job Title: Call Center Sales ExecutiveJob Type: Full-Time Location: On-Site Shift: Evening / Night ShiftReady to Boost Your Sales Career?We are looking for confident, energetic, and target-driven individuals to join our growing team as a Call Center Sales Executive. If you have strong communication skills and a passion for closing deals, this is your opportunity to grow in a professional and performance-focused environment.Key Responsibilities:<ul><li>Make outbound calls to potential customers.</li><li>Introduce and promote company services professionally.</li><li>Understand customer needs and provide suitable solutions.</li><li>Achieve daily, weekly, and monthly sales targets.</li><li>Maintain accurate call records in the CRM system.</li><li>Follow up with interested leads to close sales.</li></ul>Requirements:<ul><li>Prior experience in sales or call center is preferred.</li><li>Excellent communication and persuasion skills.</li><li>Confident in handling objections.</li><li>Basic computer knowledge.</li><li>Goal-oriented with a positive attitude.</li></ul>What We Offer:<ul><li>Competitive base salary</li><li>Attractive performance-based incentives</li><li>Professional and supportive work environment</li><li>Career growth opportunities</li><li>Sales training and skill development</li></ul>We are an equal opportunity employer and encourage all qualified candidates to apply.Apply now and take the next step in your sales career!Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Sales Executive

Explore 2035+ Quality assurance executive for call center in Lahore this March. Find roles across top companies and apply now to boost your career.