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quality assurance engineer Jobs in Lahore

quality assurance engineer

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quality assurance executive

BizScale

We are looking for a detail-oriented Quality Assurance Executive to monitor, evaluate, and improve the quality of customer interactions within our BPO operations. The ideal candidate will ensure service standards are met, provide actionable feedback, and support continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company quality standards</li><li>Provide constructive feedback and coaching to agents to improve performance</li><li>Identify trends, gaps, and areas for improvement in service delivery</li><li>Prepare and maintain quality reports and scorecards</li><li>Collaborate with operations and training teams to improve processes</li><li>Ensure adherence to company policies, procedures, and customer service guidelines</li><li>Participate in calibration sessions and quality meetings</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred</li><li>Minimum 1&ndash;2 years of experience in a BPO Quality Assurance role</li><li>Strong understanding of customer service quality metrics</li><li>Excellent communication and analytical skills</li><li>Ability to provide fair and objective evaluations</li><li>Proficient in MS Office (Excel, Word, PowerPoint)</li><li>Attention to detail and ability to work independently</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience as a QA in BPO international campaign?</li><li>Have you done QA calls &amp; audit training?</li><li>How many years of experience do you have in QA?</li><li>Rate your English language? Out of 10?</li><li>Are you comfortable to work in night sift(7pm - 4am)?</li><li>Are you with the salary bracket of 60,000 - 90,000?</li><li>What is your current/last salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Quality Assurance Executive (BPO)

PakWheels

<div>As a Quality Assurance Executive at PakWheels.com, you&rsquo;ll play a crucial role in upholding our high standards of customer service by ensuring every call reflects our commitment to excellence. You will collaborate closely with the Customer Support team, using your keen attention to detail to identify areas for improvement and drive continuous enhancement of customer interactions. This role requires strong analytical skills, a passion for quality, and a proactive approach to coaching and development within a dynamic, fast-paced environment.
Responsibilities:
<ul><li>Monitor and evaluate recorded calls to assess adherence to scripts, product knowledge, and customer satisfaction.</li>
<li>Provide constructive and actionable feedback to agents, highlighting both strengths and areas for improvement.</li>
<li>Develop and maintain call center quality standards, guidelines, and audit processes.</li>
<li>Conduct regular performance audits to identify trends and areas for development within the support team.</li>
<li>Analyze key call metrics such as average handle time, first call resolution rates, and customer satisfaction scores to drive continuous improvement.</li>
<li>Design and deliver targeted training and coaching sessions to help agents enhance their skills and performance.</li>
<li>Collaborate with management to identify and implement strategies to improve overall call center quality and customer service delivery.</li>
</ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in a relevant field.</li>
<li>Proven experience in a call center quality assurance role is preferred.</li>
<li>Certification in customer service or quality assurance is a plus.</li>
<li>Strong listening skills with the ability to attentively analyze and evaluate recorded calls.</li>
<li>Effective communication and coaching skills for providing actionable feedback to agents.</li>
<li>Solid understanding of customer service best practices, particularly within a call center environment.</li>
</ul>
At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.</div>

Quality Assurance Executive (Call Center)

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel /BPO/Call Center)

Quality Assurance Executive (Travel/BPO/Call Center)

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a &lsquo;Data Quality Executive&rsquo; for its Bayut and Dubizzle Operations.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 To ensure products meet quality and efficiency standards set by the company. Manage the spam and competitor section.
 </li>
 <li>
 Responsible for reviewing listing (manually, XML Feed, XLS), updating their location and approve or rejected after verification of price, location, type, purpose etc.
 </li>
 <li>
 Review all emails marked as Spam and then approve/reject them.
 </li>
 <li>
 To check the Bounced emails section and clear it.
 </li>
 <li>
 Images QA as per set guidelines.
 </li>
 <li>
 Collection and bringing up-to-date of competitors counts in CRM along with adding and updating new clients from competitors to CRM.
 </li>
 <li>
 Verify the details of newly registered agents on Portal.
 </li>
 <li>
 Responsible update location and XML feed mapping on a daily basis.
 </li>
 <li>
 Daily website audit (QA) to make sure the quality of data.
 </li>
 <li>
 Report new localities to concern department for their addition in System.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year
 </li>
 <li>
 Education: Graduation is must.
 </li>
 <li>
 Location: Gulberg, Lahore.
 </li>
 <li>
 Position Level: Entry level
 </li>
 <li>
 Relevant experience in data management and data entry
 </li>
 <li>
 Good communication and follow-up skills.
 </li>
 <li>
 Must have a good working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Data Quality Executive

Faisal Movers Express

Job Advertisement &ndash; Quality Assurance (QA) In-ChargeCompany: FMX Express Cargo &amp; Logistics Department: Quality Control Location: EME Society Lahore Employment Type: Full-TimeJob SummaryFMX Express Cargo &amp; Logistics is seeking an experienced Quality Assurance (QA) In-Charge to lead and manage the Quality Control Department. This role is critical in ensuring company-wide compliance with SOPs, service quality standards, and government regulations.Key Responsibilities<ul><li>Receive observations and discrepancy reports from QA Officers and communicate them to the General Manager FMX.</li><li>Coordinate corrective actions through concerned Heads of Departments (HODs).</li><li>Maintain daily records of observations, reports submitted, and actions taken through the system.</li><li>Assign duty rosters to QA Officers and ensure optimal manpower deployment.</li><li>Verify daily biometric attendance of QA Officers.</li><li>Ensure consistent implementation of quality policies across all express centers.</li><li>Submit consolidated quality reports to General Manager FMX.</li><li>Perform any other task assigned by the General Manager.</li></ul>Requirements<ul><li>Master&rsquo;s degree in Business Administration, Operations, or relevant field.</li><li>Minimum 8 years of experience in quality assurance, operations, or logistics.</li><li>Strong leadership, coordination, and reporting skills.</li><li>Sound understanding of SOP implementation and compliance management.</li><li>Ability to handle multiple locations and teams.</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

QA Incharge / Team Lead

Byonyks Pvt Ltd

We&rsquo;re Hiring! - Quality Assurance Engineer (Electrical)Location: DHA Phase 3, LahoreExperience: 2 to 5 yearsDepartment: QA/RA DepartmentPosition Summary:We are seeking a highly motivated and detail-oriented Quality Assurance Engineer (Electrical) to join our Quality Assurance &amp; Regulatory Affairs Department. The ideal candidate will ensure that our medical devices comply with applicable ISO 13485 and FDA 21 CFR Part 820 quality management system (QMS) requirements. This role focuses on process and product quality assurance&mdash;not quality control or calibration activities.Key Responsibilities:<ul><li>Develop, implement, and maintain quality system processes in alignment with ISO 13485 and FDA 21 CFR Part 820 requirements.</li><li>Support the creation, review, and continuous improvement of Standard Operating Procedures (SOPs), work instructions, and quality documentation.</li><li>Participate in risk management activities (e.g., per ISO 14971), including FMEA and design risk analysis.</li><li>Collaborate with cross-functional teams (R&amp;D and Manufacturing) to ensure design and process validation are compliant with regulatory standards.</li><li>Lead and support internal audits and prepare for external audits by regulatory authorities and certification bodies.</li><li>Manage CAPA (Corrective and Preventive Actions), non-conformance investigations, and root cause analyses to prevent recurrence of issues.</li><li>Ensure change control processes are effectively implemented and documented in compliance with regulatory requirements.</li><li>Support document control and ensure that device history records (DHR), design history files (DHF), and technical files are maintained properly.</li><li>Contribute to supplier quality management activities, including supplier qualification, performance monitoring, and audits.</li><li>Participate in post-market surveillance and complaint handling processes as required.</li><li>Assist in regulatory submissions and compliance reviews related to product development and lifecycle management.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Electrical Engineering or a related engineering discipline.</li><li>2 to 5 years of experience in quality assurance within the medical devices or regulated manufacturing industry.</li></ul>Skills and Competencies:<ul><li>Excellent documentation skills with the ability to prepare, review, and maintain quality records in compliance with regulatory standards.</li><li>Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for data analysis, reporting, and documentation.</li><li>Strong analytical and logical thinking capabilities to identify issues, interpret data, and propose effective solutions.</li><li>Highly detail-oriented with exceptional accuracy in reviewing technical and quality-related documentation.</li><li>Excellent attention to detail and organizational skills to ensure compliance with ISO 13485 and FDA 21 CFR Part 820 requirements.</li><li>Logical thinker with the ability to approach problems methodically and ensure sound decision-making based on evidence and data.</li></ul>Why Join Us?<ul><li>Work on cutting-edge R&amp;D projects with real-world impact</li><li>Collaborative and innovation-driven engineering environment</li><li>Fuel Card provided for commuting support</li><li>Comprehensive Health Coverage &ndash; including OPD, IPD, and Life Insurance</li><li>Leave Encashments every quarter</li><li>Opportunities for continuous learning, growth, and cross-functional exposure</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Quality Assurance Engineer (Electrical)

Explore 1170+ Quality assurance executive in Lahore this January. Find roles across top companies and apply now to boost your career.