qa/qc engineer

it specialist

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quality assurance officer

quality assurance specialist

Dicetek LLC

<div>
 Overall responsibility of Quality Assurance Officer would be to independently handle and drive:
 
 
 
 Complaints Handling Quality Assurance
 
 
 
 <ul>
 <li>
 Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
 </li>
 <li>
 Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
 </li>
 <li>
 Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided.
 </li>
 <li>
 Accompany evaluations with meaningful and constructive feedback
 
 
 </li>
 </ul>
 
 MIS And Reporting
 
 
 
 <ul>
 <li>
 Set up processes and systems to make working with data more efficient
 </li>
 <li>
 Research new ways to make use of data
 </li>
 <li>
 Present information generated from data to relevant stakeholders
 
 
 </li>
 </ul>
 
 Main Tasks
 
 
 
 <ul>
 <li>
 Review and verify whether the SRs are handled as per the set guidelines
 </li>
 <li>
 Identify areas of service opportunities/improvements required by the unit/ staff.
 </li>
 <li>
 Provide snapshot of the Service Quality score to all units involved in handling the SRs.
 </li>
 <li>
 Identify areas of opportunities/improvements.
 </li>
 <li>
 Document and provide support to business units through recommendations/feedback on performance measures/process.
 
 
 </li>
 </ul>
 Assist units for CRM changes, SLA, workgroup, routing, escalation and reporting.
 
 
 <ul>
 <li>
 Ensure data is stored in a usable manner having a clear audit trail
 </li>
 <li>
 Ensure availability of usable data upon business request
 </li>
 <li>
 Generate analytics on a regular basis to impact improvement of scores
 </li>
 <li>
 Develop tracking methodology to identify trends and improvement
 </li>
 <li>
 Ensure that all data is up to date
 </li>
 <li>
 Codes are working perfect to track data on a daily basis
 </li>
 <li>
 To be able to create new tools upon the needs of upcoming project
 </li>
 </ul>
</div>

Quality Assurance Officer

SHREE R M B FOOD PRODUCT

Job Title: Quality Assurance (QA) &amp; Trainer &ndash; Call CenterReports To: Quality Manager / Operations ManagerJob SummaryWe are seeking a proactive and detail-oriented QA &amp; Trainer to ensure high-quality interactions and drive continuous improvement within our call center team. This role is responsible for monitoring and evaluating agent performance, providing constructive feedback, and conducting training sessions to enhance service delivery, compliance, and customer satisfaction.Key ResponsibilitiesQuality AssuranceMonitor inbound and outbound calls, chats, and emails to assess the quality of customer interactions.Evaluate agent performance based on call handling, communication skills, product knowledge, and adherence to process standards.Document findings and share detailed feedback with agents and supervisors.Identify performance gaps and recommend corrective actions or coaching opportunities.Maintain and update QA scorecards, evaluation sheets, and call calibration processes.Collaborate with Team Leaders and Operations Managers to ensure QA insights are implemented effectively.Track key quality metrics and generate periodic reports.Conduct new hire training for customer service agents, including product/process knowledge, soft skills, and system navigation.Develop and update training materials and e-learning content.Deliver refresher training and performance improvement programs based on QA findings.Work closely with leadership to identify training needs and design learning interventions.Measure training effectiveness through assessments, feedback, and performance metrics.QualificationsBachelor&rsquo;s degree in Business, Communication, or a related field (preferred).2+ years of experience in a call center QA or trainer role (BPO experience is an advantage).Strong knowledge of quality monitoring tools and performance metrics.Experience in designing and conducting effective training sessions.Excellent communication, presentation, and coaching skills.Analytical mindset with the ability to interpret data and identify trends.Proficiency in MS Office (Excel, PowerPoint) and CRM/call monitoring tools.Key CompetenciesAttention to detail and strong observation skills.Empathy and ability to deliver constructive feedback positively.Strong time management and organizational skills.Team-oriented with a passion for employee development.Adaptability in a fast-paced and evolving environment.Performance IndicatorsQA scores and accuracy rate.Agent performance improvement post-training.Training effectiveness and completion rates.Consistency in calibration with QA and Operations leadership.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Quality Assurance (QA) & Trainer – Call Center

ALMIRAX REAL ESTATE BROKERAGE LLC

Responsibilities<ul><li>Experience with CRM platforms such as Salesforce or HubSpot</li><li>Strong skills in data analysis using MS Excel</li><li>Meticulous attention to detail and a methodical approach</li><li>Strong analytical and problem-solving abilities</li><li>Excellent written and verbal communication for feedback and reporting</li><li>Familiarity with local and national real estate laws, brokerage regulations, and transactional processes</li></ul>Requirements:<ul><li>Bachelor's degree in business administration, Real Estate, Law, or a related field</li><li>Exceptional proficiency in reviewing legal and transactional documents</li><li>3-6 years of experience in Quality Assurance, Compliance, or a similar auditing role</li><li>Must be located in commutable distance to Dubai, Dubai, United Arab Emirates</li></ul>Job Type: Full-time

The Emirates Group

Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting-edge information and technology team as Senior Quality Assurance Engineer As a Senior Quality Assurance Engineer you will Join our Quality Engineer ing team where quality lies at the heart of our brand. We value diverse perspectives backgrounds and ways of thinking and we are building a talented team of quality engineer s. Our team ensures software quality across the entire customer journey from ticket booking to the seamless delivery of ancillary services and the efficient operation of our airplanes. We employ a suite of testing tools and methodologies utilizing widely used frameworks and programming languages such as Java and Python along with innovative technologies essential for application development, testing and deployment. We implement CICD pipelines and follow DevSecOps practices dedicated to continuous improvement to enhance the customer experience. If you are passionate about shaping the future of quality engineer ing and contributing to the renowned success of Emirates, we invite you to apply and help to shape the future of Emirates Group <ul> <li> Work closely with project members, architects and software engineer s to understand the technical landscape and the context of deliveries to translate complex functional and non-functional requirements. </li> <li> Work closely with product owners to provide early feedback on any foreseen risks in the product requirements and design. </li> <li> Work with the Quality Engineer ing Chapter team to ensure non-production environments and test data are available, to support the complete set of testing activities across feature teams. </li> <li> Liaise with other release train teams to manage the testing of cross dependencies. </li> <li> Ensure Test Tools are configured correctly and accurately to support the collection of metrics for program and enterprise-wide dashboards. </li> <li> Support and guide Software Engineer s to write and maintain automated functional tests through continuous integration. </li> <li> Implement, maintain and adapt automation frameworks and test harnesses to ensure robust end to end tests. </li> <li> Facilitate the set up and adherence to Quality Gate requirements </li> </ul> Qualification To be considered for the role you must meet the below requirements <ul> <li> 3 years in Information Technology Degree or Honours or equivalent Degree in a relevant field such as Computer Science, Computational Mathematics, Computer Engineer ing or Software Engineer ing. </li> <li> Experience in quality engineer ing roles within a digital or ecommerce environment. </li> <li> Experience as a Software Quality Engineer ing lead or equivalent position looking after multiple products. </li> <li> Extensive hands-on experience with developing UI and API automation frameworks and familiar with common programming and scripting languages Java, Python, JS, C, Ruby, Perl, C languages. </li> <li> Automation frameworks experience using one or more of the following automation tools Selenium components, WebDriver Grid etc Protractor Jasmin Cucumber Gherkin JUnit TestNG </li> <li> Experience using git SCM tools GitHub or Bitbucket or similar tools CI tools like Jenkins, Azure, DevOps or equivalent and proficiency in at least 2 different programming languages utilising coding best practices and defining coding guidelines. </li> <li> Experience in providing product input on business process flows and scenario mapping for business solutions and being up to date with the latest testing and technology trends. </li> <li> Strong expertise with context driven and exploratory testing with practical experience of using a number of testing heuristics. </li> <li> </li></ul>

Senior Quality Assurance Engineer

Emirates

<div>
 
 Job Purpose
 
 
 
 At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'.
 
 
 Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting-edge information and technology team as
 
 Senior
 
 
 Quality
 
 
 Assurance
 
 
 Engineer
 
 
 
 As a Senior Quality Assurance Engineer you will Join our Quality Engineering team where quality lies at the heart of our brand. We value diverse perspectives backgrounds and ways of thinking and we are building a talented team of quality engineers. Our team ensures software quality across the entire customer journey from ticket booking to the seamless delivery of ancillary services and the efficient operation of our airplanes.
 
 
 We employ a suite of testing tools and methodologies utilizing widely used frameworks and programming languages such as Java and Python along with innovative technologies essential for application development, testing and deployment. We implement CICD pipelines and follow DevSecOps practices dedicated to continuous improvement to enhance the customer experience. If you are passionate about shaping the future of quality engineering and contributing to the renowned success of Emirates, we invite you to apply and help to shape the future of Emirates Group
 
 
 <ul>
 <li>
 Work closely with project members, architects and software engineers to understand the technical landscape and the context of deliveries to translate complex functional and non-functional requirements.
 </li>
 <li>
 Work closely with product owners to provide early feedback on any foreseen risks in the product requirements and design.
 </li>
 <li>
 Work with the Quality Engineering Chapter team to ensure non-production environments and test data are available, to support the complete set of testing activities across feature teams.
 </li>
 <li>
 Liaise with other release train teams to manage the testing of cross dependencies.
 </li>
 <li>
 Ensure Test Tools are configured correctly and accurately to support the collection of metrics for program and enterprise-wide dashboards.
 </li>
 <li>
 Support and guide Software Engineers to write and maintain automated functional tests through continuous integration.
 </li>
 <li>
 Implement, maintain and adapt automation frameworks and test harnesses to ensure robust end to end tests.
 </li>
 <li>
 Facilitate the set up and adherence to Quality Gate requirements
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role you must meet the below requirements
 
 
 
 <ul>
 <li>
 3 years in Information Technology Degree or Honours or equivalent Degree in a relevant field such as Computer Science, Computational Mathematics, Computer Engineering or Software Engineering.
 </li>
 <li>
 Experience in quality engineering roles within a digital or ecommerce environment.
 </li>
 <li>
 Experience as a Software Quality Engineering lead or equivalent position looking after multiple products.
 </li>
 <li>
 Extensive hands-on experience with developing UI and API automation frameworks and familiar with common programming and scripting languages Java, Python, JS, C, Ruby, Perl, C languages.
 </li>
 <li>
 Automation frameworks experience using one or more of the following automation tools Selenium components, WebDriver Grid etc Protractor Jasmin Cucumber Gherkin JUnit TestNG
 </li>
 <li>
 Experience using git SCM tools GitHub or Bitbucket or similar tools CI tools like Jenkins, Azure, DevOps or equivalent and proficiency in at least 2 different programming languages utilising coding best practices and defining coding guidelines.
 </li>
 <li>
 Experience in providing product input on business process flows and scenario mapping for business solutions and being up to date with the latest testing and technology trends.
 </li>
 <li>
 Strong expertise with context driven and exploratory testing with practical experience of using a number of testing heuristics.
 </li>
 <li>
 Experience working with VMs and containers both on perm and cloud offerings like Amazon and google cloud Leading teams to implement new tools and techniques to raise the quality of deliveries.
 
 
 </li>
 </ul>
 Join our Quality Engineering team, where quality lies at the heart of our brand. We value diverse perspectives, and ways of thinking, and we are building a talented team of quality engineer. Our team ensures software quality across the entire customer journey, from ticket booking to the seamless delivery of ancillary services and the efficient operation of our airplanes. If you are passionate about shaping the future of quality engineering and contributing to the renowned success of Emirates, we invite you to apply and help to shape the future of Emirates Group.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

DICETEK LLC

<div><ul><li>Overseeing the implementation of quality assurance policies and procedures in the unified contact center.</li><li>
Conducting periodic internal evaluations of the effectiveness of contact center systems in terms of quality, and providing necessary recommendations for improvement.</li><li>
Developing and updating service delivery standards and ensuring their alignment with Dubai Government standards.</li><li>
Conducting periodic audits of operational processes and reports submitted to government entities through the contact center, and reviewing them before sharing with stakeholders.</li><li>
Contributing to the preparation of performance and quality reports and submitting them to the concerned parties in management.</li><li>
Supporting the analysis of data derived from customer complaints and inquiries to identify opportunities for improvement.</li><li>
Contributing to the development of continuous improvement plans and the sustainability of quality practices.</li><li>
Contributing to measuring the impact of updates and improvements on customer experience and the effectiveness of the contact center.</li><li>
Ensuring the implementation of institutional excellence policies and raising awareness of quality culture within the contact center.</li><li>
Performing any additional tasks assigned by the direct supervisor.</li></ul></div>

Contact Center Quality Specialist (Arabic Speaker)

DAMAC

<div>Ensure the Contractor performs work and material inspections in compliance with specified requirements.
Conduct random check up on site to ensure that the materials used are as per the approved control samples.
Verify and review of Quality KPIs from Contractors.
Verify and ensure that no works are proceeded at site without an approved materials and shop drawings.
Review Existing finishing materials currently used by the ongoing projects and highlight any quality issues in the used materials to avoid using the same materials in the future.
Review and approve all type of mock-ups and properly log any changes of Materials/Finishes.
Monitor compliance of the project with the project specific plans, contract requirements, specifications, drawings, Method Statements, ITP&rsquo;s etc.
Review and monitor the status of NCR's, raise internal NCR's as appropriate, assist the project team in investigating root cause of NCR's, recommend corrective actions and verify the required actions have been taken.
Ensure the project team conducts testing as per the contractual requirements; monitor the calibration of measuring and testing equipment.
Support and advice the project team on the preparation of Method Statement, ITP&rsquo;s and Material Submittals.
Review, monitor and advice on project mobilization and completion plans.
Monitor and ensure effective implementation of the quality management system and policies across the project.
Manage project specific audit programmes; carry out audits on Consultants and Contractors.
Attend project review meetings and project quality meetings.
Maintain effective communication with the project teams on all quality related matters.
Deliver quality training programmes to Consultants and Contractors; ensure that project team has received appropriate quality training and understands the quality requirements.
Qualifications and Experience
Minimum 10 years of experience in Construction industry
Conversant with international quality standards such as ISO 9001
Computer literate &ndash; MS Office
Reporting and presentation skills
Auditing skills</div>

Senior Engineer-QAQC

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3442 quality assurance specialist jobs IN Dubai

Quality Assurance Officer

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Senior Quality Assurance Engineer

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Senior Engineer-QAQC