ou quality and ci manager Jobs in Riyadh Saudi Arabia

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qa/qc manager Jobs in Riyadh Saudi Arabia

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quality assurance specialist

Amco IT Systems

Location: Riyadh, KSA (Onsite)Job DescriptionWe are seeking an experienced QA Specialist to join our team in Riyadh, KSA. The ideal candidate will have hands-on experience in software testing and quality assurance, preferably within the financial or banking sector. This role involves ensuring system quality, validating business requirements, and supporting the full testing lifecycle of enterprise applications.Key Responsibilities<ul><li>Review business and technical requirements to develop comprehensive test plans and test cases.</li><li>Perform functional, regression, integration, and system testing.</li><li>Support and coordinate User Acceptance Testing (UAT) cycles with business stakeholders.</li><li>Identify, document, and track defects; follow through to resolution with developers and project teams.</li><li>Ensure all testing activities comply with established standards, processes, and regulatory guidelines.</li><li>Collaborate with business analysts, developers, and project managers to ensure high-quality system delivery.</li><li>Contribute to continuous process improvements to enhance testing efficiency and quality.</li><li>Prepare detailed testing reports, summaries, and documentation.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Proven experience as a QA Tester, QA Analyst, or QA Specialist.</li><li>Strong understanding of QA methodologies, SDLC, and STLC.</li><li>Experience in testing applications within banking/financial domains (preferred).</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Ability to work in a fast-paced, regulated environment with high attention to detail.</li><li>Excellent communication and documentation skills.</li><li>Ability to collaborate effectively with cross-functional teams.</li></ul>Preferred Qualifications<ul><li>Experience in test automation tools (optional but beneficial).</li><li>Knowledge of APIs, SQL queries, and defect management tools such as JIRA, HP ALM, etc.</li><li>Prior experience working in the GCC region.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have proven experience as a QA Specialist or Software Tester?</li><li>Are you willing to work onsite in Riyadh/Madinah?</li><li>Do you have hands-on experience with functional, regression, and integration testing?</li><li>Are you familiar with QA methodologies and the full SDLC?</li><li>Are you a Saudi National? (Yes/No)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li></ul>

QA Specialist

Tabby | تابي

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

PharmEng Technology

<div>
 
 About The Job Quality Assurance Consultant
 
 
 
 
 Job Summary:
 
 The Quality Assurance Consultant is responsible for the implementation, maintenance, and oversight of the Quality Management System (QMS) in local affiliates. This role ensures compliance with regulatory requirements, quality standards, and company policies. The Quality Assurance Consultant will manage quality risk, complaints, change controls, deviations, CAPA, authority inspections, self-inspections, GxP surveillance, product quality reviews, training, local product release, and oversight of GDP requirements for local warehousing and distribution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 QMS implementation, maintenance, and oversight in local affiliates.
 </li>
 <li>
 Maintenance of the local Quality Manual and Site Master File.
 </li>
 <li>
 Quality risk management in local affiliate, including risk identification, analysis, communication, control, and escalation as required.
 </li>
 <li>
 Complaint management, acting as the Local Complaint Coordinator for reporting, local assessment, and local investigation.
 </li>
 <li>
 Change control management, QA assessment, site change control, QA review for change implementation and closure.
 </li>
 <li>
 Deviation management for internal, external, and transport deviations.
 </li>
 <li>
 CAPA management from deviations, internal audits, external audits, and self-inspections.
 </li>
 <li>
 Management of authority inspections and self-inspections.
 </li>
 <li>
 Local GxP surveillance and assessment.
 </li>
 <li>
 Product quality review (PQR).
 </li>
 <li>
 Training management, including maintenance of training matrix, training of local staff, annual GxP refresher training, and handling of training assignments in the LMS.
 </li>
 <li>
 Local product release (local QP), shipment review of transport performance, goods receipt check, and deviation handling.
 </li>
 <li>
 Oversight of GDP requirements for local warehousing and distribution.
 </li>
 <li>
 Shipping lane qualification and local transport performance of secondary distribution.
 </li>
 <li>
 Secondary distribution transport performance review.
 </li>
 <li>
 Return management, including QA evaluation against return criteria and collaboration with distributors.
 </li>
 <li>
 Product recall management, including local recall execution, communication with customers, communication with HA, recall reconciliation, and local product destruction.
 </li>
 <li>
 GxP suppliers management, including supplier identification, qualification, approval, annual compliance status evaluation, quality audit planning, conduct quality audits, and CAPA approval and closure.
 </li>
 <li>
 Local repackaging and relabeling, including change management, protocol, execution, QA review, and release.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Quality Management, Life Sciences, or a related field.
 </li>
 <li>
 Minimum of 5 years of experience in Quality Assurance within the pharmaceutical or healthcare industry.
 </li>
 <li>
 Strong knowledge of GxP regulations and quality standards.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to work independently and collaboratively in a team environment.
 </li>
 <li>
 Proficiency in using Quality Management Systems and Learning Management Systems (LMS).
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Attention to detail and accuracy.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Effective leadership and team management abilities.
 </li>
 <li>
 Proactive and results-oriented mindset.
 </li>
 </ul>
</div>

Quality Assurance Consultant

Gathern

<div>Are you passionate about building high-quality software that users love? Gathern is looking for a Quality Assurance Engineer to support the delivery of reliable, high-performing products. In this role, you&rsquo;ll collaborate closely with engineers, product managers, and designers to validate features, report issues, and ensure our apps and services meet the highest quality standards.
You&rsquo;ll contribute to our QA activities across manual and automated testing, participate in Agile ceremonies, and help improve how we test and deliver features. If you're detail-oriented, curious, and eager to grow in a fast-paced environment, this role is for you.
Responsibilities:<ul>
<li>Collaborate with product and engineering teams to test features and report issues clearly and efficiently.</li>
<li>Execute manual test cases and support the development of automated tests across mobile and backend platforms.</li>
<li>Validate features during sprints and contribute to regression and exploratory testing cycles.</li>
<li>Document bugs and test results in Jira with clarity and context.</li>
<li>Participate in sprint planning and backlog grooming to provide a QA perspective.</li>
<li>Support QA team initiatives to improve test coverage and reduce bug leakage.</li>
<li>Use tools like Firebase, Datadog, and Postman to validate backend behavior, error rates, and app stability.</li>
<li>Follow and contribute to QA processes across the product lifecycle.</li>
</ul>Requirements<ul>
<li>
2+ years of experience in software quality assurance or a similar role.</li>
<li>Familiarity with Agile software development and testing practices.</li>
<li>Experience testing mobile applications (iOS and Android) and backend APIs.</li>
<li>Ability to write clear and concise bug reports and test documentation.</li>
<li>Basic understanding of test automation tools and CI/CD pipelines.</li>
<li>Strong attention to detail, problem-solving skills, and a team-first mindset.</li>
<li>Comfortable working in a fast-paced, collaborative environment.</li>
<li>Fluency in Arabic and good command of English.</li>
</ul>
Nice-to-Have Skills:<ul>
<li>
Exposure to automation frameworks (e.g., Appium, Postman, Cypress).</li>
<li>Knowledge of QA metrics and reporting tools.</li>
<li>Familiarity with tools like Jira, GitHub, TestRail, or similar.</li>
<li>ISTQB Foundation Level Certification or similar.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
Why Join Gathern?</h3><ul>
<li>Be part of a collaborative and innovative team driving quality excellence.</li>
<li>Work on cutting-edge products with real-world impact.</li>
<li>Enjoy opportunities for professional growth and career advancement.</li></ul></div>

Quality Assurance Engineer (Saudi National Only)

CALO

<div>About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. 
Role overview
We are looking for a dedicated Quality Specialist who will support with checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.
The ideal candidate possesses a trained eye for detail and is reliable and committed. General knowledge and comprehension of quality standards are essential to ensure that our products are made of flawless materials. That way, our customers will enjoy high-quality services so that we can achieve long-term success. 
Main Responsibilities<ul><li>
Maintain records of quality reports, statistical reviews and relevant documentation</li><li>
Formulate procedures to inspect and report quality issues</li><li>
Monitor all operations that affect quality</li><li>
Implementing preventative measures to prevent health hazards</li><li>
Ensuring checklists are met on a regular basis</li><li>
Conduct multiple audits on floor and for suppliers</li><li>
Collaborate with other departments to deal with quality and safety issues</li><li>
Implement root cause analysis with suppliers</li><li>
Inspect procedures of the entire production cycle to ensure they are efficient and comply with quality standards</li><li>
Implementation of Food Quality strategy, goals, and objectives</li><li>
Implement, and maintain food safety goals, objectives, policies, and procedures such as HACCP, sanitation, temperature logs, cleaning list, etc</li><li>
Assure the reliability and consistency of production by checking processes and final output</li><li>
Ensure all legal standards are met</li><li>
Identifies quality defects and food safety issues and other problems, particularly when problems recur in multiple products; recommends solutions to these issues</li><li>
Train the team on food safety and implement policies and procedures that will improve day-to-day operations</li><li>
Ensure work environments are adequate and safe</li><li>
Project a positive image of the organization to employees, customers, industry, and community</li><li>
Ensuring products are designed with adherence to legal and safety standards</li></ul> 
Ideal Candidate
Qualifications<ul><li>
A fresh graduate with a Bachelor's degree in Biotechnology/Pharmacology/Biological Sciences or any other relevant degree.</li><li>
General knowledge of methodologies of quality standard</li><li>
Must be based in Saudi Arabia</li></ul>
Knowledge and competency<ul><li>
Excellent written &amp; communications skills in English</li><li>
Great attention to detail with a results-driven approach</li><li>
Fast learner, reliable and Trustworthy</li><li>
Able to promote a food safety culture</li><li>
Excellent analytical, decision-making, and problem-solving skills</li><li>
Pleasant personality and able to lead with empathy and patience</li></ul>
El1ik0GIr2</div>

Quality Specialist

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

<div>Overview:
<div>
The Quality Control Specialist ensures that all aircraft maintenance activities are performed safely, correctly, and in accordance with aviation standards. Your inspections directly influence aircraft readiness, safety, and mission capability for the customer.</div>
Responsibilities:
<ul><li>Perform scheduled, unscheduled, and random inspections to ensure maintenance work meets aviation standards, technical publications, and safety requirements.</li><li>
Review maintenance performed across all disciplines&mdash;including Powertrain, Engines, Avionics, Electrical, Sheet Metal, Welding, Armament, Corrosion Control, Tool Control, and more&mdash;to confirm accuracy and compliance.</li><li>
Conduct 100% inspections, monthly inspections, and observation-based quality checks.</li><li>
Verify aircraft logbooks, records, and readiness data for accuracy and completeness.</li><li>
Perform scheduled, unscheduled, and random inspections to ensure maintenance work meets aviation standards, technical publications, and safety requirements.</li><li>
Identify maintenance discrepancies and issue corrective actions.</li><li>
Track and validate corrective actions to ensure timely resolution.</li><li>
Classify findings by severity (major, minor, or observation) and support root-cause analysis when needed.</li><li>
Review readiness and maintenance program records (Tool Control, Corrosion, TMDE, Oil Analysis, etc.) to ensure all requirements are met.</li><li>
Prepare and submit inspection reports, discrepancy reports, and corrective action documentation.</li><li>
Monitor maintenance records, component tracking, and supply documentation to ensure accuracy and proper routing.</li><li>
Verify that on-the-job training (OJT) for maintainers is properly executed and documented. Collaborate with Production Control, Technical Supply, and Maintenance leadership to resolve quality issues.</li><li>
Coordinate with the Government Flight Representative on maintenance test flight documentation requirements.</li><li>
Provide guidance to maintenance teams to promote continuous improvement and reduce rework.</li><li>
Performs all other duties as assigned.</li></ul>
Qualifications:
<ul><li>Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required.<ul><li>
Associate degree in Aviation Maintenance, Aerospace Technology, or related field</li><li>
Bachelor&rsquo;s degree accepted as equivalent</li><li>
Military aviation technical school may satisfy degree requirements (if contractually allowed)</li></ul></li><li>
Certification:<ul><li>
FAA Airframe &amp; Powerplant (A&amp;P) Certificate</li></ul></li><li>
Experience:<ul><li>
5+ years of helicopter/rotary-wing maintenance experience</li><li>
2+ years in a Quality Control, Technical Inspector, or similar inspection role</li><li>
Strong ability to interpret technical manuals and maintenance documentation</li><li>
Ability to produce inspection reports and corrective action documents independently</li><li>
Must meet physical, deployment, and travel requirements for work in KSAFAA</li><li>
Airframe &amp; Powerplant (A&amp;P) Certificate</li></ul></li><li>
Desired Experience:<ul><li>
Experience on AH-64, UH-60, MD-530F, or AH-6i aircraft</li><li>
Experience supporting maintenance test flight documentation requirements</li><li>
Experience with aircraft readiness reporting</li></ul></li><li>
What Success Looks Like:
<ul><li>Aircraft consistently meet mission-capable readiness targets</li><li>
Corrective actions are completed on time and do not reoccur</li><li>
No repeated major quality findings</li><li>
Local maintainers show improved performance and reduced rework over time</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

Quality Control Specialist (A&P)

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