assistant manager internal audit

it support engineer

associate software engineer Jobs in Lahore

associate software engineer

software quality assurance engineer Jobs in Lahore

software quality assurance engineer

academic supervisor (qa & compliance) - qanmos trainings Jobs in Lahore

quality assurance tester

Telelinkz

Location: Lahore Salary: PKR 45,000 - 60,000 per month Shift: Monday to Friday | 9:00 PM - 6:00 AM Facility: Transportation provided for female employeesJob Description: We are looking for a detail-oriented and analytical Quality Assurance Specialist to join our team. The ideal candidate will be responsible for monitoring calls, evaluating performance, and ensuring that quality standards and compliance requirements are consistently met.Key Responsibilities:<ul><li>Monitor and evaluate customer interactions (calls/chats) to ensure quality standards.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Identify process gaps and recommend improvements.</li><li>Maintain QA reports, scorecards, and performance records.</li><li>Ensure compliance with company policies and client requirements.</li><li>Collaborate with operations and training teams to enhance service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Previous experience in Quality Assurance (BPO/Call Center) is preferred.</li><li>Strong listening, analytical, and reporting skills.</li><li>Good communication and attention to detail.</li><li>Ability to work in a night shift environment.</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 45,000 &ndash; 60,000).</li><li>Stable Monday to Friday schedule.</li><li>Transportation facility for female staff.</li><li>Growth opportunities in a professional work environment.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Have you done with your graduation?</li><li>Can you speak English Fluently?</li></ul>Work Location: In person

Quality Assurance Specialist (Night Shift)

Sybrid Pvt Ltd.

Position: Quality Assurance (QA) Executive Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for an experienced Quality Assurance (QA) Executive for the BPO industry to ensure high standards of customer service and compliance. The QA Executive will be responsible for monitoring calls, evaluating agent performance, and providing feedback to improve service quality.Key Responsibilities<ul><li>Monitor and evaluate customer service calls, chats, and emails to ensure quality standards are met.</li><li>Conduct call audits and quality assessments based on defined QA parameters.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Prepare daily, weekly, and monthly QA reports.</li><li>Identify training needs and quality gaps within the team.</li><li>Ensure compliance with company policies and campaign requirements.</li><li>Work closely with Team Leads and Operations to improve overall performance.</li><li>Maintain proper documentation of quality evaluations.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of QA experience in the BPO / Call Center industry.</li><li>Strong analytical and listening skills.</li><li>Experience with call monitoring, quality scorecards, and reporting.</li><li>Good communication and feedback delivery skills.</li><li>Ability to identify performance improvement areas.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

Quality Assurance (QA) | Domestic Call Center

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel/BPO/Call Center)

WBM PVT LTD

Job Description:We are looking for a detail-oriented and responsible Quality Assurance (QA) Officer to join our team. The ideal candidate will be responsible for monitoring and improving product/service quality, ensuring company standards are met, and maintaining compliance with internal policies.Responsibilities:<ul><li>Monitor daily operations to ensure quality standards are maintained</li><li>Conduct inspections and quality checks</li><li>Identify process improvements and suggest corrective actions</li><li>Prepare quality reports and documentation</li><li>Ensure compliance with company policies and safety standards</li><li>Coordinate with different departments to maintain quality performance</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>Proven experience in Quality Assurance or related field</li><li>Strong attention to detail</li><li>Good communication and reporting skills</li><li>Ability to analyze data and identify issues</li><li>Knowledge of quality control standards and procedures</li></ul>Skills:<ul><li>Problem-solving skills</li><li>Time management</li><li>Team coordination</li><li>Microsoft Office proficiency</li></ul>Benefits:<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li></ul>How to Apply:Interested candidates can apply through Indeed.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Quality Assurance Specialist

Seven Zones Travel

We are looking for a detail-oriented Assistant QA Call Evaluation Executive to join our Quality Assurance team. In this role, you will be responsible for monitoring and evaluating inbound and outbound calls to ensure they meet our company&rsquo;s high standards of service, compliance, and professionalism. You will play a vital role in identifying performance gaps and providing the necessary feedback to help our frontline agents succeed.Key Responsibilities<ul><li>Call Monitoring: Conduct daily audits of recorded and/or live calls to evaluate communication quality, script adherence, and technical accuracy.</li><li>Scoring &amp; Evaluation: Grade calls based on predefined rubrics and Key Performance Indicators (KPIs) such as First Call Resolution (FCR) and Customer Satisfaction (CSAT).</li><li>Feedback &amp; Coaching: Provide constructive, written, and verbal feedback to agents to help improve their performance and soft skills.</li><li>Data Reporting: Maintain accurate logs of evaluation results and assist in preparing weekly/monthly quality reports for management.</li><li>Trend Analysis: Identify recurring issues or &quot;pain points&quot; in customer interactions and suggest process improvements.</li><li>Calibration: Participate in regular calibration sessions with the QA team to ensure consistency in scoring across the department.</li></ul>Requirements &amp; Qualifications<ul><li>Experience: 1&ndash;2 years of experience in a call center environment (Customer Service or Sales). Prior experience in a QA</li><li>Education: High School Diploma or equivalent; Bachelor&rsquo;s degree preferred.</li><li>Communication: Exceptional verbal and written communication skills in English</li><li>Analytical Skills: Strong attention to detail with the ability to spot subtle errors in tone, compliance, or procedure.</li><li>Tech Savvy: Proficiency in MS Office (especially Excel/Google Sheets) and familiarity with CRM software</li><li>Soft Skills: A patient and professional demeanor; ability to deliver &quot;corrective feedback&quot; in a positive, motivating manner.</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Clear career path into Senior QA Manager</li><li>Dynamic, fast-paced work environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Assistant QA Call Evaluation officer

Selecta Sol

1 - Willing to work in Night Shift. 2 - Eager to learn and grow in the QA field 3 - Minimum 6 months of Relevant Experience. 4 - Can Join Immediately.Location: 94 - G Main Boulevard, Block G Pia Housing Scheme, Lahore, PunjabJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Junior Quality Assurance Executive for Call Center

E2EWorx Ensuring Quality

E2Eworx, established in 2017, specializes in providing Software Quality Assurance (SQA) and software testing services. With a focus on national and international clients, we ensure high-quality communication and project delivery. In addition to SQA, we offer Web Development, SEO, and Digital Marketing services, working across various platforms and languages.Role DescriptionThis is a full-time on-site role for a Software Quality Assurance Engineer in Lahore. The role involves daily tasks such as manual testing, software quality assurance, and software development. The engineer will be responsible for ensuring the quality and reliability of software products through rigorous testing procedures.QualificationsSoftware Quality, Quality Assurance, and Software Quality Assurance expertiseManual Testing skillsSoftware Development knowledgeBachelor's degree in Computer Science or related fieldStrong analytical and problem-solving abilitiesExperience with QA/QC Tools like Selenium, Quality Center, JiraJob Types: Full-time, FresherPay: Rs30,000.00 - Rs70,000.00 per monthWork Location: In person

Software Quality Assurance Engineer

Explore 595+ Quality assurance tester in Lahore this March. Find roles across top companies and apply now to boost your career.