customer service manager

operations manager

product manager

sales manager

accounting manager

quality manager

Alkan CIT

<div>
 
 The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop and maintain the company&rsquo;s quality management system
 </li>
 <li>
 Lead internal and external audits
 </li>
 <li>
 Coordinate corrective and preventive actions
 </li>
 <li>
 Ensure compliance with industry standards and customer requirements
 </li>
 <li>
 Train and mentor QA staff
 </li>
 <li>
 Analyze quality data and provide reporting to management
 </li>
 <li>
 Collaborate with supply chain, and other departments to improve solution and process quality.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Industrial Engineering, or a related field
 </li>
 <li>
 A Master&rsquo;s degree or MBA is a plus
 </li>
 <li>
 8&ndash;10 years of experience in Quality Assurance or Quality Control
 </li>
 <li>
 3+ years in a managerial or leadership role
 </li>
 <li>
 Strong leadership and communication skills
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Familiarity with ISO 9001, ISO 27001 and other quality management systems
 </li>
 <li>
 Experience with process improvement methodologies (e.g., Six Sigma)
 </li>
 <li>
 Strong knowledge of QA tools, metrics, and audits
 </li>
 <li>
 Ability to manage cross-functional teams
 </li>
 <li>
 ISO 9001:2015 Lead Auditor
 </li>
 <li>
 Six Sigma Green/Black Belt (optional)
 </li>
 <li>
 ISO/IEC 27001 Internal Auditor
 
 
 (optional)
 </li>
 </ul>
</div>

Quality Manager

Worley

<div>
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Right now, we&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while providing the energy, chemicals and resources needed now.
 
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. For more information, visit
 
 
 Worley.com
 
 
 
 As
 
 Quality Deputy Manager
 
 you will be responsible for assisting with the management of the quality assurance and quality control functions of Worley personnel and subcontractors on a nuclear project, providing direct interface with the Customer and assisting in training the Customer&rsquo;s personnel.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Organizes and leads the Worley Quality team in the absence of the Quality Manager to help the Customer ensure the project is effectively and technically developed to meet the contract requirements and standards, local and international codes, timeline, and budget during all project phases &ndash; design, construction, including manufacturing and installation, testing, and commissioning.
 </li>
 <li>
 Assists in ensuring the Worley Quality team is correctly indoctrinated in Nuclear quality and HSE standards.
 </li>
 <li>
 Responsible for providing technical support to the Worley Project Manager and project management team.
 </li>
 <li>
 Represents Worley Quality team at internal &amp; external meetings on the project.
 </li>
 <li>
 Assists in ensuring that Worley project procedures are developed and rolled out for the project and that work is performed following Worley &amp; Project internal processes and procedures.
 </li>
 <li>
 Supports the Owner&rsquo;s Quality team in performing internal audits and audits of project Contractors and Subcontractors.
 </li>
 <li>
 Reports on project technical scope performance against the baseline plan.
 </li>
 <li>
 Ensures that the Worley team and any third-party subcontractors adhere to the Project execution and quality plans.
 </li>
 <li>
 Organizes and manages review of documents.
 </li>
 <li>
 Ensures participation in safety and hazard assessments.
 </li>
 <li>
 Reviews, comments and prepares drafts of client correspondence pertaining to Quality systems and processes.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Strong technical skills; 10+ years of experience in QA/QC in nuclear power plant operation and/or nuclear construction projects, including experience as an auditor and/or inspector.
 </li>
 <li>
 Proven to be effective working in multi-cultural teams.
 </li>
 <li>
 Recognized as having a specialized depth or breadth of expertise.
 </li>
 <li>
 Excellent report writing skills.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English are essential, understanding of Russian is a plus.
 </li>
 <li>
 Sound engineering background.
 </li>
 <li>
 Prudent use of confidential information.
 </li>
 <li>
 Organized and disciplined, capability to plan and schedule tasks and events.
 </li>
 <li>
 Ability to work and interact with multidiscipline teams.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
 
 
 We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.
 
 
 
 Company
 
 
 
 Worley
 
 
 
 Primary Location
 
 
 
 EGY-CAI-Cairo
 
 
 
 Job
 
 
 
 Quality
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Employment Type
 
 
 
 Employee
 
 
 
 Management Level
 
 
 
 Individual Contributor
 
 
 
 Job Posting
 
 
 
 Aug 29, 2025
 
 
 
 Unposting Date
 
 
 
 Sep 30, 2025
 
 
 
 Reporting Manager Title
 
 
 
 Senior Project Manager
</div>

Deputy Quality Manager

Lychee Egypt

<div>
 
 Reporting to: Plant Manager
 
 
 Team: +15
 
 
 
 
 
 We are seeking a highly skilled
 
 Quality Control Manager
 
 to oversee all
 
 In-Process Control (IPC)
 
 activities and ensure strict compliance with food safety standards across our manufacturing lines. This role will manage quality processes for
 
 Greek yogurt, fresh juice, pasteurized juice, and central kitchen operations
 
 , ensuring that every product meets our quality, safety, and regulatory requirements. The ideal candidate will lead the QC team, implement best practices, and drive continuous improvement in food safety and product consistency.
 
 
 
 
 
 
 Who are we?
 
 
 
 Lychee is Egypt&rsquo;s premier homegrown healthy F&amp;B brand, proudly serving since 2012. With a 5,000 sqm factory housing a Greek yogurt production line, central kitchen, and bakery, we ensure top-quality products for our 30+ branches in premium locations.
 
 
 
 
 
 As part of our growth journey, we are excited to expand into Saudi Arabia, bringing our commitment to healthier food choices to a new market. Our mission is clear and unwavering: to make healthier food choices accessible and sustainable, empowering people to embrace a healthier lifestyle every day.
 
 
 
 
 
 Lychee's offering has evolved across our four ever growing sales channels; branches, online, HORECA &amp; modern trade, boasting our diverse product portfolio. From salads, wraps, warm bowls &amp; natural juices to homemade granola, protein bars and of course our authentic Greek yogurt.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Develop, implement, and maintain quality control and food safety systems in compliance with local and international standards (HACCP, ISO 22000, GMP).
 </li>
 <li>
 Oversee all In-Process Control (IPC) activities during production for Greek yogurt, fresh juice, pasteurized juice, and central kitchen products.
 </li>
 <li>
 Conduct regular inspections, audits, and sampling to ensure product quality at every stage of production.
 </li>
 <li>
 Manage microbiological, chemical, and sensory testing in coordination with the laboratory team.
 </li>
 <li>
 Ensure raw materials, packaging, and finished goods meet quality specifications.
 </li>
 <li>
 Investigate and resolve any non-conformities, customer complaints, or product recalls.
 </li>
 <li>
 Maintain proper documentation for quality reports, test results, and regulatory compliance.
 </li>
 <li>
 Train and mentor QC staff on quality control methods, hygiene practices, and food safety requirements.
 </li>
 <li>
 Collaborate with production, maintenance, and supply chain teams to prevent quality issues.
 </li>
 <li>
 Monitor compliance with sanitation, hygiene, and environmental standards in production areas.
 </li>
 <li>
 Liaise with regulatory authorities and certification bodies during inspections and audits.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance product quality and reduce wastage.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 Bachelor's degree in Food Science, Microbiology, Chemistry or any related field
 </li>
 <li>
 Minimum of 12 years of work experience in cost control within FMCG industry
 </li>
 <li>
 Strong knowledge of HACCP, GMP, ISO 22000, and food safety legislation
 </li>
 <li>
 Experience in dairy and juice processing is preferable
 </li>
 <li>
 Proven ability to lead and develop QC Team
 </li>
 <li>
 Strong Analytical skills and attention to detail
 </li>
 <li>
 Strong problem solving and decision making skills
 </li>
 <li>
 Ability to work effectively in a fast-paced and collaborative environment.
 </li>
 </ul>
 
 
 
 
 At Lychee, we recognize and appreciate the unique strengths that each individual brings to our team. We are dedicated to fostering a workplace that values diversity and believes that a variety of perspectives, backgrounds, and experiences make a significant impact on our business success. We embrace and celebrate differences, viewing them as opportunities to enhance innovation, creativity, and overall company growth. We are an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive and contribute their best.
 
</div>

Quality Control Manager

IGT Solutions

<div>
 
 
 Overview:
 
 
 
 IGT Solutions is seeking a
 
 German Quality Assistant Manager
 
 to support our operations team in maintaining top-quality service for German-speaking clients. The role involves monitoring, evaluating, and improving service delivery standards to ensure customer satisfaction and operational excellence.
 
 
 
 Key Details:
 
 
 <ul>
 <li>
 
 Location:
 
 Technological Park, Maadi
 </li>
 <li>
 
 Shifts:
 
 Rotational
 </li>
 <li>
 
 Benefits:
 
 Social &amp; medical insurance, company transportation starting from 9 PM
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Monitor and assess call quality for German-speaking teams.
 </li>
 <li>
 Provide feedback, coaching, and training to agents to meet quality standards.
 </li>
 <li>
 Collaborate with operations and training teams to implement improvements.
 </li>
 <li>
 Prepare quality reports and share actionable insights with management.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluent in German (C1/C2) and good command of English.
 </li>
 <li>
 Previous quality or supervisory experience in a call center environment is preferred.
 </li>
 <li>
 Strong communication, coaching, and analytical skills.
 </li>
 <li>
 Flexibility to work rotational shifts.
 </li>
 </ul>
 
 
</div>

German Quality Assistant Manager (BPO)

UltraSoC

<div>
 Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.
 
 
 We are looking for a
 
 QA Manager
 
 to join our Brightly team in Cairo, Egypt.
 
 
 
 About The Job
 
 
 
 Brightly continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a fast-paced environment. New hires will work alongside our top-notch engineers and product team to design, implement, deliver, and support our highly ambitious products and integrations. We care deeply about your passion and dedication to the craft of software. The QA Manager supports the application platforms in the Engineering department. This is a great opportunity for a QA leader to bring their experience, business acumen, and architectural philosophies to the forefront of the day-to-day management of our projects and sprint.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and mentor a team of QA/Testing engineers focused on web, mobile, and cloud-based applications.
 </li>
 <li>
 Define and implement robust test strategies including functional, regression, performance, and accessibility testing.
 </li>
 <li>
 Drive automation initiatives using modern frameworks for web and mobile using tools like Selenium/Appium etc
 </li>
 <li>
 Oversee performance testing efforts to ensure scalability and responsiveness using tools like JMeter, K6 etc.
 </li>
 <li>
 CI/CD pipelines integration.
 </li>
 <li>
 Manage test environments in containerized and cloud-native setups (Kubernetes, Docker, AWS).
 </li>
 <li>
 Ensure compliance with accessibility standards (WCAG 2.1+) and collaborate with design and development teams to improve inclusive user experiences.
 </li>
 <li>
 Monitor test execution, analyze results, and report quality metrics to stakeholders.
 </li>
 <li>
 Continuously improve testing processes, tools, and team capabilities.
 </li>
 <li>
 Create career development programs for the team and develop short-term plans to ensure the skills and performance of employees meet current and future needs.
 </li>
 <li>
 Collaborate in product lifecycle with senior engineers, development managers, product managers, scrum-masters in an agile environment, with scrum implemented at scale globally.
 </li>
 <li>
 Ability to multitask and stay organized in a dynamic work environment.
 </li>
 <li>
 Be part of continuous improvement processes. Welcome, change and complexity. Learn quickly and adapt fast. Be a change leader!
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 <li>
 Extensive experience in software QA/Testing, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven experience with leading &amp; managing technical teams.
 </li>
 <li>
 Strong ability to understand technical product architecture.
 </li>
 <li>
 Strong communication, partnership and teamwork skills.
 </li>
 <li>
 Hands-on experience with test automation for web and mobile platforms.
 </li>
 <li>
 Strong experience in performance testing and analysis.
 </li>
 <li>
 Experience with performance monitoring &amp; analysis tools like Datadog, Dynatrace, New Relic, etc.
 </li>
 <li>
 Proficiency with cloud platforms (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes).
 </li>
 <li>
 Experience with CI/CD tools (e.g. Jenkins, Teamcity, etc).
 </li>
 <li>
 Familiarity with accessibility testing tools and WCAG guidelines.
 </li>
 <li>
 Excellent leadership, communication, and organizational skills.
 </li>
 <li>
 Solid understanding of Agile/Scrum methodologies.
 </li>
 <li>
 Experience with Blue/Green or Canary Deployments.
 </li>
 <li>
 Great to have experience with application migration from Monolith to Microservices.
 
 
 </li>
 </ul>
 We&rsquo;re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.
 
 
 Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.
 
 
 
 Job Family:
 
 Research &amp; Development
 
 
 
 Req ID:
 
 476411
 
 
 Apply Now
</div>

QA Manager

Vezeeta

<div>
 
 
 Job Summary:
 
 
 
 Oversee the design, delivery, and continuous improvement of training and quality assurance programs for customer care agents, ensuring high performance against KPIs and service standards.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 New Hire &amp; Refresher Training
 </li>
 <li>
 Plan and deliver onboarding sessions for new customer care agents across call‑center operations.
 </li>
 <li>
 Develop practical refresher programs to address evolving needs and maintain high-performance standards.
 </li>
 <li>
 Create comprehensive training materials &ldquo;slides, guides, role-play scenarios&rdquo;.
 </li>
 <li>
 Regularly review and update Standard Operating Procedures to reflect best practices and system changes.
 </li>
 <li>
 Workforce Coaching &amp; Action Planning
 </li>
 <li>
 Collaborating with different teams to implement solutions and improvements
 </li>
 <li>
 Implement training action plans based on agent performance metrics (e.g. CSAT, AHT, quality scores).
 </li>
 <li>
 Track improvements and escalate underperformance issues effectively.
 </li>
 <li>
 Quality Monitoring &amp; Audit
 </li>
 <li>
 Monitor QA calls for agents and vendor teams; ensure consistency in evaluation.
 </li>
 <li>
 KPIs &amp; DSAT/Customer Feedback Management
 </li>
 <li>
 Analyze KPI trends (DSAT, quality, call metrics), share insights, and drive corrective training measures.
 </li>
 <li>
 Investigate DSAT/red-flagged calls, implement case-based coaching.
 </li>
 <li>
 Process Improvement &amp; Knowledge Management
 </li>
 <li>
 Use agent feedback and QA data to suggest process improvements.
 </li>
 <li>
 Enhance and maintain internal knowledge base to ensure up-to-date, accessible SOPs.
 </li>
 </ul>
 
 
 Required Experience &amp; Skills
 
 
 <ul>
 <li>
 Call Centre Excellence.
 </li>
 <li>
 Minimum 2 years of hands-on experience in call center environments as a trainer and quality analyst.
 </li>
 <li>
 Quality Assurance Acumen
 </li>
 <li>
 Proven track record in QA monitoring, scoring, and delivering feedback.
 </li>
 <li>
 Familiarity with COPC or similar call-quality standards is a plus.
 </li>
 <li>
 Strong Communication &amp; Training Design
 </li>
 <li>
 Excellent English proficiency, both spoken and written.
 </li>
 <li>
 Skilled at delivering engaging sessions and writing professional emails.
 </li>
 <li>
 Data-Driven &amp; Tech-Savvy.
 </li>
 <li>
 Solid experience with KPIs, using Excel and PowerPoint to report findings and track progress.
 </li>
 <li>
 Agile &amp; Collaboration-Oriented.
 </li>
 <li>
 Flexible mindset, able to thrive in a fast-paced environment.
 </li>
 <li>
 Experience working with external vendors and cross-functional teams.
 </li>
 </ul>
 
 
</div>

Training and quality specialist

TAWANTECH

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the design, development, and governance of performance reporting dashboards using Power BI to monitor KPIs, SLAs, and strategic goals across ITQMS, ITSM, EA, PMO, Governance, and Delivery units
 </li>
 <li>
 Establish and maintain a comprehensive performance measurement framework, ensuring consistent tracking of departmental and cross-functional KPIs
 </li>
 <li>
 Conduct in-depth gap analyses to identify performance deviations from targets, investigate root causes, and recommend
 
 
 </li>
 </ul>
 corrective actions.
 
 
 <ul>
 <li>
 Generate and present executive reports, scorecards, and heatmaps for weekly, monthly, and quarterly performance reviews with T&amp;DT leadership
 </li>
 <li>
 Work with teams to define SMART KPIs and align SLAs with service-level expectations and strategic initiatives
 </li>
 <li>
 Oversee vendor and partner performance evaluation using defined KPIs and contractually agreed SLAs
 </li>
 <li>
 Collaborate with Quality, PMO, and Data teams to enhance performance reporting automation and ensure data integrity
 </li>
 <li>
 Ensure alignment with ITQMS, ISO 9001, and internal governance standards for data reporting and quality assurance
 </li>
 <li>
 Provide insights to support prioritization of improvement initiatives across technology programs and services
 </li>
 <li>
 Mentor performance analysts and contribute to building a performance-focused culture across the T&amp;DT sector
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 QUALIFICATIONS
 
 
 
 Bachelor's or Master's degree in Business Analytics, Information Systems, Quality Management, or related field.
 
 
 Strong foundation in enterprise performance management, IT reporting, and data analysis.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 10-12 years of experience in performance monitoring, quality reporting, or business analytics in a technology-driven environment
 </li>
 <li>
 At least 5 years in a senior-level role managing performance frameworks or reporting in IT or digital transformation functions
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Expertise in Power BI (dashboards, DAX, data modeling, visualization)
 </li>
 <li>
 Strong knowledge of KPI/SLA development and performance reporting methodologies
 </li>
 <li>
 Familiarity with tools such as Excel, ServiceNow, JIRA, or other ITSM/PMO systems
 </li>
 <li>
 Working knowledge of ITQMS, ISO 9001, ITIL, or COBIT frameworks
 
 
 </li>
 </ul>
 
 Leadership Skills
 
 
 
 <ul>
 <li>
 Exceptional presentation and storytelling skills using data to influence decisions at senior executive level
 </li>
 <li>
 Strong leadership in driving performance improvement and enforcing reporting discipline
 </li>
 <li>
 Skilled in cross-functional collaboration and stakeholder engagement
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Microsoft Power BI Data Analyst (PL-300) or equivalent
 </li>
 <li>
 ISO 9001 Lead Auditor or internal QMS certification
 </li>
 <li>
 ITIL v4 Foundation or higher
 </li>
 <li>
 Six Sigma Green Belt (optional but preferred)
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Analytical and detail-oriented with strong problem-solving capabilities
 </li>
 <li>
 Strategic thinker with a continuous improvement mindset
 </li>
 <li>
 Results-focused, with ability to prioritize under pressure
 </li>
 <li>
 High standards of professionalism, confidentiality, and accountability
 </li>
 </ul>
</div>

IT Quality Performance Senior Manager

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