customer service representative Jobs in Karachi

customer service representative

customer services specialist Jobs in Karachi

customer services specialist

executive recovery

it support executive

senior it support specialist Jobs in Karachi

senior it support specialist

recovery specialist

Family Builders & Developers

Family Builders &amp; Developers is looking for a motivated and detail oriented Recovery Officer (Female) to support our real estate operations. This position involves managing overdue client accounts, coordinating repayment arrangements, and ensuring that all recovery efforts align with company procedures and industry regulations.RESPONSIBILITIES<ul><li>Oversee and track outstanding client dues, maintaining updated and accurate account records.</li><li>Communicate with clients through calls, emails, and scheduled visits to initiate follow ups and discuss pending payments.</li><li>Address customer concerns regarding agreements, payment terms, and unit/property documentation professionally.</li><li>Perform skip tracing to reconnect with clients who are unreachable or have changed contact details.</li><li>Carry out routine follow ups and align visits to encourage timely settlements.</li><li>Maintain thorough documentation of all recovery activities, including filing, correspondence, and client interaction logs.</li><li>Prepare and submit weekly or monthly recovery summaries, performance updates, and account status reports to management.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree in Commerce, Business Administration, Finance, or a related field.</li><li>At least 2 years of relevant experience in collections, recovery, or client account management preferably within the real estate or builders&rsquo; sector.</li><li>Strong negotiation abilities and excellent interpersonal communication skills for handling sensitive financial discussions.</li><li>Understanding of basic legal frameworks and procedures related to payment recovery and property transactions.</li><li>Proficiency in MS Word and Excel; experience with CRM platforms is an advantage.</li><li>Well organized, detail focused, and capable of working both independently and collaboratively.</li></ul>Location: The Seven Towers, FB Area, Karachi. (Preference will be given to candidates residing in nearby areas or those who can conveniently commute).Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Recovery Officer (Female)

Avanza Solutions

Position: Finance Executive &ndash; Recovery Location: Karachi Industry: Fintech / Financial ServicesRole Overview: We are looking for a fresh Finance Executive to join our Recovery team. The ideal candidate should be enthusiastic, detail-oriented, and eager to start a career in financial operations and client account management.Key Responsibilities:<ul><li>Assist in monitoring and managing client recovery accounts.</li><li>Coordinate with clients for payment follow-ups and settlements.</li><li>Maintain accurate records of recovery transactions and outstanding balances.</li><li>Prepare daily and monthly recovery reports.</li><li>Support the finance team in reconciliation and documentation tasks.</li><li>Ensure timely communication and follow-ups with internal and external stakeholders.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Commerce, or related field.</li><li>Fresh graduates are encouraged to apply.</li><li>Strong communication and negotiation skills.</li><li>Proficiency in MS Excel and basic accounting tools.</li><li>Detail-oriented with good analytical abilities.</li></ul>Note: This role offers an excellent opportunity for fresh graduates to build hands-on experience in financial recovery and operations.Apply at: sana.naz@avanzasolutions.comJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Junior Finance Executive

Recruiters

Job Description:Position: Recovery Officer (Out Door)Location: KarachiEmployment Type: Full-timeJob Responsibilities:<ul><li>Physical visit to all the clients as per route plan.</li><li>Timely follow up from clients for recovery of outstanding payments.</li><li>Coordination with clients for collection and settlement of dues.</li><li>Maintain recovery records and update system data regularly.</li><li>Coordinate with customers to resolve payment disputes or issues.</li><li>Ensure compliance with company policies and recovery procedures.</li><li>Prepare daily/weekly recovery reports for management review.</li></ul>Qualification &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Commerce, Business Administration, or related field.</li><li>3&ndash;4 years of relevant experience in recovery/collections (preferably in Manufacturing or industrial sector).</li><li>Strong communication and negotiation skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Basic computer proficiency (MS Office).</li></ul>What We Offer:Permanent employment with all benefits as per labor laws.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Out Door Recovery Officer (Male Position)

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Review, analyze and follow up on the charged off cases allocated with the objective of maximizing recoveries from each case and assist the customer to settle their overdue/unpaid liabilities.
 </li>
 <li>
 Ensure that due process is followed during follow up and customer are treated fairly and always with due respect.
 </li>
 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 <ul>
 <li>
 Analyze and assess customer&rsquo;s repayment problems and convince customer to prioritize repayment to Mashreq to achieve the assigned recovery targets.
 </li>
 <li>
 Ensure that all leads are followed up to establish contact with customers and engage with them and work with them to help them amicably settle their outstanding liabilities and ensuring that the minimum call targets set for the day are achieved.
 </li>
 <li>
 Review accounts and propose settlements as per the approved process and delegation matrix for appropriate approvals.
 </li>
 <li>
 All customer interaction/communication must be done using approved formats, approved media and recorded lines and official/ designated mail IDs.
 </li>
 <li>
 All customer calls must be made from assigned recorded lines and customer interactions updated on the collection system.
 </li>
 <li>
 Ensure adequate follow up on settlement agreements to ensure customer adhere to approved agreements and account settled.
 </li>
 <li>
 Ensure adequate use of MIS reports to assist in improving recoveries.
 </li>
 <li>
 Ensure that once accounts are settled, they are closed, and any legal case released, and clearance letters are issued in a timely manner.
 </li>
 <li>
 Provide high quality service to internal and external customers to achieve customer satisfaction and experience.
 </li>
 <li>
 Ensure that all customer queries/complaints are responded/addressed in a timely manner and customer are always treated with respect, ensuring adherence to Customer Contact Guidelines.
 </li>
 <li>
 Any difficult queries /issues must be highlighted to the Team Leader to review and assist in having them addressed.
 </li>
 <li>
 Ensure awareness of the relevant CPR guidelines and ensure adherence to the same as appropriate
 </li>
 <li>
 To ensure that customer information is always treated as confidential during follow up.
 </li>
 <li>
 The collections and recovery teams are centralized as CCRD.
 </li>
 <li>
 The job holder should be able to trace, contact and deal with defaulting customers and ensure the maximum recovery possible from them.
 </li>
 <li>
 The job holder should be able to leverage relationships and information available with authorities to contact defaulting customers and work towards helping them settle their liabilities or ensure that appropriate actions are taken as set out by the prevalent process.
 </li>
 <li>
 The job holder is required to work effectively as part of the team and not only towards meeting their own goals but also work towards assisting and meeting the team&rsquo;s goals.
 </li>
 <li>
 The job holder has no credit authority such as approving write-offs or settlement arrangements that may be made with the customer. The job holder will need to seek the appropriate approvals to do so based on the ADM in force.
 </li>
 <li>
 The job holder must engage with defaulting customers and try to solve their payment problems by working with the customer to arrive at an amicable solution or recommending the account for the necessary action/ escalation
 </li>
 <li>
 The Recovery Officer reports to the Recoveries Team Leader who in turn reports to the Recovery Manager/ Head of Recoveries.
 </li>
 <li>
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 The job holder is required to work towards settling the customer&rsquo;s liability and manage the customer relationship.
 </li>
 <li>
 The job holder should be able to trace, contact and deal with defaulting customers and ensure the maximum recovery possible from them.
 </li>
 <li>
 The job holder must engage with defaulting customers and try to solve their payment problems by working with the customer to arrive at an amicable solution or recommending the account for the necessary action/ escalation
 </li>
 <li>
 The position requires a minimum experience of 3 years in banking, or another similar field incorporating continuous customer engagement and dealing with target-oriented roles.
 </li>
 <li>
 The job holder should possess good knowledge of business products and prevailing legal laws with high level of negotiation skills and communications.
 </li>
 <li>
 Should be able to work under pressure and is also required to be customer focused.
 </li>
 </ul>
 
 
</div>

Recovery Officer - Cards Recovery (Mashreq Global Network Pakistan)

Interwood Mobel (Pvt) Ltd.

<div>
 Interwood Mobel is seeking a dedicated
 
 Executive - Recovery
 
 to join our team and play a crucial role in managing recovery. This position requires strong analytical skills and the ability to work closely with customers and internal stakeholders to ensure timely and efficient recovery of dues while maintaining positive relationships.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop, in collaboration with the Sales and Accounts departments, a comprehensive collection plan outlining actions for overdue payments.
 </li>
 <li>
 Coordinate with Sales, Key Account Managers, and Business Development Teams to maintain a detailed registry of receivables, actions taken, and next steps.
 </li>
 <li>
 Conduct follow-ups with clients having outstanding dues through visits, calls, emails, and SMS as per the recovery plan.
 </li>
 <li>
 Design preventive mechanisms to reduce default risks and ensure timely recoveries.
 </li>
 <li>
 Resolve client repayment issues professionally before initiating any legal proceedings.
 </li>
 <li>
 Liaise with relevant authorities to track progress on legal recovery cases.
 </li>
 <li>
 Prepare weekly reports summarising arrears, recoveries, and pending cases for management review.
 </li>
 <li>
 Manage Bank Guarantee (BG) approval, submission, and recovery processes.
 </li>
 <li>
 Perform any other duties as assigned by the immediate supervisor.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Bachelor's degree
 
 in Finance, Business Administration, or a related field.
 
 
 
 2-3 years of experience
 
 in collections, credit recovery, or a related role, preferably in the furniture or retail industry.
 
 
 
 Skills &amp; Competencies:
 
 
 
 <ul>
 <li>
 Strong negotiation and communication skills
 </li>
 <li>
 Ability to handle difficult conversations with empathy and professionalism
 </li>
 <li>
 Excellent analytical skills with attention to detail
 </li>
 <li>
 Proficient in Microsoft Office and familiarity with accounting software
 </li>
 <li>
 Ability to work independently and as part of a team
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical Insurance
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Commissions/Incentives
 </li>
 </ul>
</div>

Executive Recovery

Interwood Mobel

<div>Interwood Mobel is seeking a dedicated Executive - Recovery to join our team and play a crucial role in managing recovery. This position requires strong analytical skills and the ability to work closely with customers and internal stakeholders to ensure timely and efficient recovery of dues while maintaining positive relationships.
Key Responsibilities:<ul>
<li>
Develop, in collaboration with the Sales and Accounts departments, a comprehensive collection plan outlining actions for overdue payments.
</li><li>Coordinate with Sales, Key Account Managers, and Business Development Teams to maintain a detailed registry of receivables, actions taken, and next steps.
</li><li>Conduct follow-ups with clients having outstanding dues through visits, calls, emails, and SMS as per the recovery plan.
</li><li>Design preventive mechanisms to reduce default risks and ensure timely recoveries.
</li><li>Resolve client repayment issues professionally before initiating any legal proceedings.
</li><li>Liaise with relevant authorities to track progress on legal recovery cases.
</li><li>Prepare weekly reports summarising arrears, recoveries, and pending cases for management review.
</li><li>Manage Bank Guarantee (BG) approval, submission, and recovery processes.
</li><li>Perform any other duties as assigned by the immediate supervisor..</li>
</ul>
Requirements
Bachelor&rsquo;s degree in Finance, Business Administration, or a related field.
2-3 years of experience in collections, credit recovery, or a related role, preferably in the furniture or retail industry.
Skills &amp; Competencies:<ul>
<li>
Strong negotiation and communication skills.</li>
<li>Ability to handle difficult conversations with empathy and professionalism.</li>
<li>Excellent analytical skills with attention to detail.</li>
<li>Proficient in Microsoft Office and familiarity with accounting software.</li>
<li>Ability to work independently and as part of a team.</li>
</ul>
Benefits<ul><li>Medical Insurance</li><li>Provident Fund</li><li>Commissions/Incentives</li></ul></div>

Gerry's Travel Agency

RESPONSIBILITIES-- Monitor, Follow up and recover outstanding amounts from clients.- Maintain accurate records of transactions and Update account status and database regularly.- Handle customers' questions or complaints.- Negotiate payoff deadlines and payment plans.- Comply with requirements when legal action is unavoidable.Verify and reconcile customer payments against invoices issued.- Ensured accurate and timely generation of client invoices in coordination with the finance and operations team- Investigate and resolve discrepancies between payments received and invoices outstanding.- Follow up with clients for clarification on partial payments or payment mismatches.- Ensure supporting documentation is complete for all reconciled transactionsREQUIREMENTS-- Preferably graduate- 1 Year of relevant experience- Strong verbal and written communication skills- Experience in working with targets and tight deadlines- Good time-management skillsWHAT WE OFFER-- Market Competitive salary- Performance based yearly bonus- Health &amp; Life insuranceJob Type: Full-timeWork Location: In personEmail at:humanresources@gerrys.com.pkJob Type: Full-timeWork Location: In person

Recovery Officer

Explore 220+ Recovery specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

220 recovery specialist jobs IN Karachi

Recovery Officer (Female)

Junior Finance Executive

Out Door Recovery Officer (Male Position)

Recovery Officer - Cards Recovery (Mashreq Global Network Pakistan)

Executive Recovery

Executive Recovery

Recovery Officer