customer support representative Jobs in Karachi

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senior it support specialist

Polymer Bags Manufacturing Company

Key ResponsibilitiesTechnical Support (L1, L2 &amp; L3)<ul><li>Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.</li><li>Resolve escalated incidents involving hardware, software, servers, printers, and network devices.</li><li>Ensure timely closure of IT support tickets and maintain proper documentation.</li><li>Offer onsite and remote support for employees during routine operations and major exhibitions/events.</li></ul>System &amp; Network Administration<ul><li>Manage servers, domain controllers, Active Directory, email systems, and office networks.</li><li>Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.</li><li>Monitor network performance and implement solutions to minimize downtime.</li><li>Maintain backup processes, security protocols, and disaster recovery readiness.</li></ul>IT Asset &amp; Inventory Management<ul><li>Maintain complete inventory of IT assets, equipment, and software licenses.</li><li>Ensure proper installation, configuration, and maintenance of all IT equipment.</li><li>Manage lifecycle of IT devices and coordinate procurements with vendors.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity measures according to company standards.</li><li>Manage antivirus systems, security patches, and vulnerability checks.</li><li>Report potential risks and assist in strengthening security posture.</li></ul>Team Coordination &amp; Support<ul><li>Guide junior IT staff and provide technical training when required.</li><li>Coordinate with vendors for IT purchasing, repairs, and maintenance.</li><li>Support IT Manager in planning and implementing new systems and upgrades.</li></ul>Documentation &amp; Reporting<ul><li>Maintain updated records of system configurations, IT procedures, and troubleshooting guides.</li><li>Prepare periodic reports on support tickets, system health, and inventory status.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT Support Specialist

Efrotech Services

Key ResponsibilitiesTechnical Support (L1, L2 &amp; L3)<ul><li>Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.</li><li>Resolve escalated incidents involving hardware, software, servers, printers, and network devices.</li><li>Ensure timely closure of IT support tickets and maintain proper documentation.</li><li>Offer onsite and remote support for employees during routine operations and major exhibitions/events.</li></ul>System &amp; Network Administration<ul><li>Manage servers, domain controllers, Active Directory, email systems, and office networks.</li><li>Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.</li><li>Monitor network performance and implement solutions to minimize downtime.</li><li>Maintain backup processes, security protocols, and disaster recovery readiness.</li></ul>IT Asset &amp; Inventory Management<ul><li>Maintain complete inventory of IT assets, equipment, and software licenses.</li><li>Ensure proper installation, configuration, and maintenance of all IT equipment.</li><li>Manage lifecycle of IT devices and coordinate procurements with vendors.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity measures according to company standards.</li><li>Manage antivirus systems, security patches, and vulnerability checks.</li><li>Report potential risks and assist in strengthening security posture.</li></ul>Team Coordination &amp; Support<ul><li>Guide junior IT staff and provide technical training when required.</li><li>Coordinate with vendors for IT purchasing, repairs, and maintenance.</li><li>Support IT Manager in planning and implementing new systems and upgrades.</li></ul>Documentation &amp; Reporting<ul><li>Maintain updated records of system configurations, IT procedures, and troubleshooting guides.</li><li>Prepare periodic reports on support tickets, system health, and inventory status.</li></ul>Job Type: Full-timeWork Location: In person

Mars BPO

Job Title: Assistant IT &amp; Technical SupportSpecialist Job Summary:We are seeking a dedicated individual to join our IT department as an Assistant IT &amp; Technical Support Specialist. The ideal candidate will provide comprehensive technical assistance to our team, ensuring optimal functionality of hardware, software, and network systems.Responsibilities:Respond promptly to IT support requests through various channels, providing effective troubleshooting and issue resolution.Collaborate with end-users to understand and resolve technical problems, escalating complex issues to senior IT staff when necessary.Assist in the installation, configuration, and maintenance of computer systems and software applications.Monitor and maintain IT inventory, ensuring adequate supplies and equipment availability.Implement and enforce IT security protocols, including antivirus software and firewall configurations. Collaborate with cross-functional teams to facilitate the integration of new technologies.Document and update technical procedures, creating user-friendly guides for common issues. Participate in on-call rotations for after-hours support as needed.Stay current with industry trends and advancements to provide proactive technical solutions. Provide training sessions for end-users on new technologies or software updates.Requirements:Bachelor's degree in IT, Computer Science, or a related field.Proven experience in Technical Support Roles.Strong understanding of computer hardware, software, and network systems.Excellent interpersonal and communication skills.Ability to prioritize and manage multiple tasks efficiently.Salary Package: 30000 &ndash; 40000Job Timings: 7pm till 5am ( Night Shift )Contact No .. 03195002892Address: Mars BPO Pvt Ltd 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiLocation: https://www.google.com/maps/place/Mars+BPO+Karachi/@24.8502484,67.0292351,17z/data=!3m1!4b1!4m6!3m5!1s0x3eb33d7f54652a7b:0xb70cfe64541f3805!8m2!3d24.8502484!4d67.0292351!16s%2Fg%2F11sd_wzscy?entry=ttu&amp;g_ep=EgoyMDI1MDUwNy4wIKXMDSoASAFQAw%3D%3DIf you are interested kindly send your updated resume with subject: Assistant IT &amp; Technical Support on Whatsapp : +92 319 5002892Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

IT Assistant

HR Ways

About the job Senior Sales SpecialistClient company introduction:&#65279;&#65279;Our client enables companies to build secure, compliant, and cost-effective offshore teams by connecting them with 3,500+ vetted tech and finance professionals.Job Description:Were hiring a Senior Sales Specialist with strong experience in software/tech sales. This role is heavy on cold calling and requires someone who can communicate clearly, sell confidently, and convert consistently.Key Responsibilities:<ul><li>Drive outbound sales through cold calling and targeted outreach</li><li>Manage the full sales cycle from prospecting to closing</li><li>Present and pitch software/tech solutions to global clients</li><li>Maintain CRM records and weekly reporting</li><li>Collaborate with leadership on sales strategy and pipeline growth</li></ul>Requirements:<ul><li>3+ years experience in software or tech sales</li><li>Proven cold calling experience must</li><li>Strong communication &amp; negotiation skills</li><li>Experience in a top software house is a big plus</li><li>Ability to work in a fast-paced, target-driven environment</li><li>Onsite availability</li></ul>Job Details:Experience: 3+ yearsWork Timings : Monday - Friday 4:00 pm - 1:00 am OR 6:00 pm to 3:00 am &#65279;Work Days: Monday to Friday&#65279;Location: Karachi, PakistanAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Senior Sales Specialist

Key Responsibilities:<ul><li>Collaborate with the business in identifying integration requirements and create corresponding technical specifications.</li><li>Collaborate with IT teams to ensure proper configuration and deployment of integration solutions.</li><li>Design and implement integrations between various systems and applications, utilizing industry-standard integration methodologies and tools.</li><li>Develop and maintain technical documentation for all integration solutions.</li><li>Participate in code and design reviews to ensure quality, performance, and maintainability of integrations.</li><li>Develop middleware solutions using defined development standards, procedures, and design specifications.</li><li>Develop test scripts, perform unit testing, and contribute to integration testing of development objects.</li><li>Provide technical support to end users; diagnose and resolve application-related issues, identify root causes, as well as institute corrective actions and preventive measures.</li><li>Carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.</li><li>Good understanding on Dynamics 365 and AWS.</li><li>Troubleshoot and resolve issues related to integrations, working with internal and external teams as needed.</li><li>Exposure to API Gateways.</li><li>The Senior Specialist Integrations is an individual who will need to collaborate with other technology stakeholders and enjoys mentoring and coaching.</li><li>Will require strong planning, written and verbal communication skills.</li><li>Will require experience interfacing with senior management and have an ability to make suggestions and influence decisions.</li><li>Support in maintaining standardized operating procedures and artifacts including Solution / Integration design documentation, tools, templates and supporting information.</li><li>Facilitate the identification of continuous process improvement initiatives and the prioritization of these initiatives with the IT Project teams.</li><li>Establish automated processes, workflow, and reporting capabilities to drive quality and efficiency of services and operational procedures.</li><li>Stay current with industry trends and best practices related to integrations and recommend improvements to existing integration solutions.</li><li>Collaborate with the technical team to design long term, big-ticket performance enhancements.</li></ul>Qualifications / Requirements<ul><li>Degree in Computer Science, Information Technology, or related Engineering subjects</li><li>Minimum of 4+ years of experience of Integration using BOOMI as a platform and over all 7+ years of engineering experience</li><li>Demonstrated understanding at a high level of one or more industry standard ESB Tools like Boomi, MuleSoft etc. Excellent understanding of integration patterns.</li></ul>Other Details:<ul><li>Timings: 9:30 am 6:30pm</li><li>Location: Karachi, Pakistan</li><li>Work Mode: Onsite</li><li>Working Days: Monday - Friday</li></ul>share resume at amber@hrways.co (notcom)Job Type: Full-timePay: Rs200.00 - Rs300.00 per monthWork Location: In person

Senior Integration Specialist

Digital HR Consultancy

Position:Talent Acquisition SpecialistDepartment: Human ResourcesLocation: On-siteEmployment Type: Full-timeRole OverviewThe Talent Acquisition Specialist will lead strategic recruitment initiatives, identify top talent, and support workforce planning to meet organizational growth. The role involves partnering with leadership, managing recruitment strategies, and improving hiring processes.Key Responsibilities* Partner with leadership to understand talent needs and workforce plans.* Develop and execute hiring strategies to attract high-quality talent.* Source candidates through advanced channels: LinkedIn Recruiter, talent mapping, networking, industry platforms.* Screen, interview, and evaluate candidates using structured assessments.* Manage end-to-end recruitment for mid to senior-level roles.* Lead employer branding campaigns and recruitment marketing.* Maintain ATS, dashboards, hiring metrics, and monthly reporting.* Support salary benchmarking, offer negotiations, and onboarding.* Build talent pipelines for critical and future roles.* Ensure compliance with company policies and labor regulations.* Improve hiring processes, interview frameworks, and candidate experience.Required Qualifications &amp; Skills* Bachelor&rsquo;s or Master&rsquo;s degree in HR or Business.* 2&ndash;5 years of proven experience in talent acquisition.* Strong interviewing, assessment, and headhunting skills.* Experience hiring for diverse functions and senior roles.* Strong stakeholder management and communication skills.* Proficiency with ATS, HRIS, and recruiting tools.Preferred Skills* Experience in tech or specialized recruitment.* Knowledge of recruitment analytics and KPIs.* Employer branding and social recruiting expertise.Key Competencies* Strategic thinking* Relationship building* Decision-making* Negotiation &amp; persuasion* Confidentiality &amp; professionalismJob Type: Full-timeApplication Question(s):<ul><li>Your age?</li><li>Your current location?</li><li>Your current salary?</li><li>Your expected salary?</li></ul>Work Location: In person

Talent Acquisition Specialist

Sispn Technology

We're Hiring &ndash; HR SpecialistLooking for a challenging HR leadership role in a fast-paced environment? We&rsquo;re hiring a skilled HR Specialist to take full ownership of recruitment, onboarding, performance management, and HR compliance.Key Responsibilities:<ul><li>Lead end-to-end recruitment across departments</li><li>Manage onboarding, orientation &amp; employee integration</li><li>Maintain HR operations: records, leaves, payroll support</li><li>Drive performance management (KPIs, evaluations, action plans)</li><li>Foster employee engagement &amp; resolve grievances</li><li>Enforce HR policies &amp; ensure compliance with labor laws</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s/Master&rsquo;s in HR or Business Administration</li><li>2&ndash;4 years of HR experience (IT sector preferred)</li><li>Excellent communication &amp; problem-solving skills</li><li>Tech-savvy &ndash; familiar with digital hiring platforms (LinkedIn, Rozee, etc.)</li></ul>Success KPIs:<ul><li>Reduced time-to-hire</li><li>Strong employee retention</li><li>Timely evaluations &amp; documentation compliance</li><li>Fewer repeated HR issues</li></ul>Shift: 06:00 PM &ndash; 02:00 AM (Mon&ndash;Fri)Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>Expected salary</li><li>Current salary</li></ul>Experience:<ul><li>Human Resources Management: 3 years (Preferred)</li><li>IT/Software House Recruitment: 3 years (Preferred)</li></ul>Work Location: In person

HR Lead

Explore 1699+ Senior it support specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

1699 senior it support specialist jobs IN Karachi

Senior IT Support Specialist

Senior IT Support Specialist

IT Assistant

Senior Sales Specialist

Senior Integration Specialist

Talent Acquisition Specialist

HR Lead